Customer Reviews for U-Haul Moving & Storage at Uptown

2,089 comentarios

800 28th St N   Birmingham, AL 35203
(under the U-Haul water tower)

(205) 730-7821

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(205) 730-7821

800 28th St N
Birmingham, AL 35203
(under the U-Haul water tower)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The general manager was very nice and helpful the staff was really friendly I will be returning to this location.

Reco W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Service team and. Manager are friendly and helpful

Robin W. 
Clasificación:
1.0

Perhaps have someone there to help a customer or return a call??

Leigh B. 
Clasificación:
1.0

The lady in the morning her name is candina or something like that. Was really rude and so slow, I had to wait to long for the transaction and the worst part was when I wait out side for her to come. She was screaming saying OMG OMG and I answered to her OMG what you'did not explain to me what exactly spot I need to be.. she was horrible

Karla S. 
Clasificación:
2.0

Management needs to be bettered educated on public relations.

Jason S. 
Clasificación:
5.0

10/10 would use this location again. Service was fantastic and the manager does a great job!

Sarah M. 
Clasificación:
5.0

Nothing! I don't remember her name but the GM helped us and she was FANTASTIC!!! My elderly father hauled a Uhaul trailer from that B'ham location to San Antonio. The GM was patient with us, explained everything really well and went above and beyond to make sure my Dad was all set and ready to haul that trailer. Even when my elderly mother had her classical music playing loudly in the car & couldn't figure out how to turn it down - and we all had to yell to hear each other when we were having to give/hear instructions to hook up the trailer hahaha. I truly appreciate all the GM's help! There were other staff members that also assisted (one guy came to help hook up & another very nice lady checked me out when I ran back inside to buy a lock). They were ALL so courteous and kind. I'll recommend Uhaul and that B'ham location to everyone I know!

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONESE M. 
Clasificación:
3.0

The trailer I was assigned was stacked behind 3 other ones. Only one lady was working behind the counter so I had to pull out 3 trailers to get to mine.

John W. 
Clasificación:
3.0

When I first moved into the unit, the woman setting everything up was extremely rude. She didn't care about helping me get my account set up. It took 3 different people before someone finally helped me get the online account set up where I could pay online. Everything else was fine.

Joseph B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

I have never been to a store with the staff for so friendly and helpful. Impressive!

JD W. 
Clasificación:
4.0

Agent didn't ask me if I wanted the optional $10 insurance coverage, it was just charged to me.

Cody P. 
Clasificación:
1.0

Stop forcing individuals to purchase the insurance, so the store can receive a "kick-back" of money. Also, hire more staff

Martha M. 
Clasificación:
1.0

I did not realize that the facility had red dirt floors until moving out. Some of my items and my daughters wedding dress were ruined. I had two storage areas. I am very, very disappointed with the end results.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha K. 
Clasificación:
1.0

I did not rent a u haul. I am in NJ not alabama

Dana I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avalon T.  |  Overall Experience 
Clasificación:
4.0

Customer service was great.

David J. 
Clasificación:
5.0

Thank you Ms. Carmena for helping me solve a problem and do the investigation that need to solve my account You are very pleasant to work with

Maggie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

deborah H. 
Clasificación:
2.0

mobile reservation did not work, so we had to do it all in person after we already did online reservation took forever called today to check on charges and had to wait on hold over 15 minutes -- then they told me I did not check out properly so was charged even though we did it by phone/mobile got charged fee for "not checking out" although we checked out on the mobile app so way overcharged for rental on 11/20/22 can you correct this please?????? Please remove the extra charges also, we stopped and got gas back to what it was when we picked up truck, so please remove $30 gas charge

DEBRA G. 
Clasificación:
5.0

Staff quick and helpful

Dan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
4.0

I like this location and have used your services several times. One thing you could focus more on is to better anticipate a customer's scheduled time of arrival and have everything ready to go. Seems like team is always scrambling to complete transactions.

Jeff G. 
Clasificación:
1.0

They were very argumentative and not willing to help unhook the trailer. Other locations have a drop off spot and someone comes and unhooks the tailor. I dropped it off in what looked like the drop off area. Someone came yelling ate me saying they were going to charge me extra and would not acknowledge that I returned the trailer early/on time. The rep from my pickup location was on the phone with me and heard the guy yelling at me

Douglas R. 
Clasificación:
5.0

Nothing. Everyone there is extremely nice.

ROY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

No problems encountered at all. This location/building is very well suited for storage.

Jeff G.  |  Overall Experience 
Clasificación:
3.0

The truck that I rented needed a front end alignment,I was so scared driving in the vehicle and not only that seems as if there was something going on with the engine upon returning the vehicle the check engine light came on,I was not satisfied at all with the rental when I returned the vehicle I told the guy who was checking the vehicles in

yashica P. 
Clasificación:
5.0

Great and friendly staff.

Patricia T. 
Clasificación:
1.0

Scam company is a scam.

HANNAH L.  |  Overall Experience 
Clasificación:
1.0

Don't allow me to reserve a certain size truck if not available when I went to pick up

Kayla A. 
Clasificación:
2.0

I was told my truck was ready anytime. Got there and the lady said you can't have it till 6 pm. I tried to explain but she wasn't interested. Also I was charged 49.00 for use of the hand trucks , when in fact they were in my way and had to be moved so my furniture would fit. Furthermore that's bs that your charged that much for hand trucks.

Jeff R. 
Clasificación:
1.0

Training your employees! I was overly charged 5 times bringing my account to 0 balance. Truck had cigarette ashy inside

Neon W. 
Clasificación:
5.0

Carmena!! A queen!! She saved the absolute day for my husband and I. She was professional, kind, and quick to fix the situation and get us in our u-haul. Great employee, y'all are lucky to have her. When we returned our truck, Yolanda was amazing. Great employees at this location.

Addison S. 
Clasificación:
2.0

Ms fisher was at her wits end at the moment I got there , ms fisher and myself talked for a moment and she said she has not been there long , all I can say is more training is needed at the front desk , the ladie that was there that support her was not supportive at all , ms fisher eventually figured it out , the man out side was very helpful with the hook up of the transporter and instructed me accordingly, big ups for that guy and he help the counter personal out also to ease there customers , big ups for ms fisher

Richard M. 
Clasificación:
5.0

Give Leo Davis some help. That dude is a hard worker and is valuable to your success!

Chad W. 
Clasificación:
3.0

The only complaint I really have is the customer bathroom in the storage facility the toilet was constantly plugged and over running with urine and feces

Duane F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlei G. 
Clasificación:
5.0

They are a team that provides great service and they listen to their customers when there is an issue. Will use this location again in the future.

Clinton G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

N/C

Kevin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan H. 
Clasificación:
5.0

Good customer service

Kelvin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda O. 
Clasificación:
5.0

Both Angela and Yolanda were very helpful with my reservation. I also ended up needing the truck another day and they worked hard to accomodate me.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtez S. 
Clasificación:
5.0

Store manager was a start taking care of her customers, fast multi-tasking working alone. She was very polite and helpful.

NOEMI A. 
Clasificación:
4.0

It took a little longer than it should, but the ladies at the desk were very nice.

GORDON M. 
Clasificación:
1.0

My storage unit was locked within 20 days of me moving in due to an employee failing to put my rental in the system although I had a physical contract. Even after verifying that I was occupying the unit, an employee still failed to update the information which resulted in my not being able to access my belongings. Even after they realized it was an error in their behalf, the manager called me later that day to tell me it will be a lock placed back on my unit due to a balance of over 1k even though I had only occupied the unit for 20 days and the 1st payment was not yet due. She hung up in my face after telling me I had an attitude with her about MY belongings. They realized it was THEIR error again and the manager argued with me on the phone for 30. I immediately got in touch with the area president who immediately saw it was their error and did not understand why the manager would be callling me at all. The employees are 100% incompetent, unprofessional, and have no desire to learn the systems to work effectively for the customer. Would not recommend this locations.

Anyia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sareena P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TIFFANY W.  |  First Impressions 
Clasificación:
5.0

Nothing. I found everyone extremely polite and helpful. The manager at the Ubox center in Birmingham was great. She took her time to explain the entire process, start to finish. She even provided me with contact information for the final destination Ubox center in ABQ. Both drivers in Pelham and ABQ were very nice and extremely competent. They went out of there was to make sure my property was protected and were very informative. I'm thankful for all the Uhaul staff.

Jeff G. 
Clasificación:
1.0

I rented a trailer for 4 days (9/22/22 through 9/25, 2022). The rental itself was perfectly fine and all went well. The problem came once I returned the trailer. I returned the trailer to the exact location where I picked it up. I spoke with an employee who was working there and asked if that was ok which she stated was perfectly fine. She took my paperwork and I was told all was fine, she would check it in and she didn't need anything else. I asked if she needed anything else, look at the trailer etc to which she stated she had everything she needed. A few days later the final charge (around $118.00) posted on my account. I thought we were finished. No worries. Then, over the next two to three weeks, on two separate occasions, I received a text saying "return the trailer. It's been reported stolen". Both times I contacted the UHaul office with the same day about the text and was told, both times, it was sent by accident and that, again, all is fine. This is where the problem comes. On or about 9/28/22, I received a text about the new rental I reserved for 9/28/22 through 10/6/22 (or thereabouts). I called and was told it was, AGAIN, a mistake. What the hell is going on here? I took her explanation and moved forward thinking it was, in fact, a mistake. Upon checking my bank statement, I saw a second charge around 10/8/22 for this 8 day rental which I did NOT make. That's a fraudulent charge and had to have been initiated and made on my debit card. WHY???? I was debited 194.02 for that. I returned to the store and after 20 minutes and no real explanation, my $194.03 was 'refunded'. As you know, your policy allows you an absurd amount of time to actually make the deposit and it post to my account as a credit. As of today, I still do not have $194.02 back in my account. This has caused me to be hit with overdraft charges and a negative balance ALL caused by this. I am beyond shocked at this second charge. Some of us call that STEALING but I digress. Your contract clearly states that your final charge for a rental will not post to your bank account in until the rental property is returned and inspected and signed off on as 'undamaged' (for lack of a better word). . That said, MY rental was concluded/completed/ended upon the charge on my account around 9/26/22. Why is your store allowing fraudulent activity to be initiated and promulgated on your customers??? This has been a cluster@#+&. I will not ever again rent from UHaul. The operation I dealt with is a damn joke.

Browne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
2.0

Lady took hours to do our contract ,then gave us a storage that was already locked ,no access key and she was the manger at the unit on 28th street north,bham Al...She messed up my day with being so unprofessional ..Her name was Yolanda

Shade AND Feli B.  |  First Impressions 
Clasificación:
1.0

The sales team is not very helpful and takes forever to sort out minor issues. I had to wait for almost 2 hours to get my vehicle!

Muthya Pragun A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karla L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Knydra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos Q. 
Clasificación:
5.0

I have no recommendations for improvement. The Birmingham team was outstanding.

Richard O. 
Clasificación:
3.0

New people behind desk needs a little more training.

LONNIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

The new general manager was excellent!

Ed F. 
Clasificación:
1.0

I have used Uhaul for over a decade as a loyal customer, and this experience at Uhaul was by far the worst. The staff did not take time to explain important details of the agreement and were more concerned with their plans outside of work. The management team was very unprofessional and unsympathetic to concerns I had regarding the rental as well as dismissive. There a plenty of Uhaul options in Birmingham, I recommend any other location outside of Uptown.

Ashton M. 
Clasificación:
1.0

Worst customer service ever! And very, very rude manager. Other workers seemed friendly and willing to help to the best of their ability but some obviously needed more training.

Janice S. 
Clasificación:
3.0

Location was fine. What wasn't fine was the ridiculous amount of time I had to spent waiting to get my truck when I chose mobile pick up when I reserved. The mobile pick up clearly doesn't even exist because you have to wait in line for 30 minutes behind other people just to get the keys. So stop lying and giving people the impression they can just grab the truck & go because that's so not true! Just he honest in your business and people will be more satisfied in general. Also, have the clerk change verbiage to ask you to verify the payment you've already made, rather than "now you need to pay".. cuz, I'd already paid and she kept insisting I needed to pay? When really all I needed to do was click "yes" to verify the amount.

Justin B. 
Clasificación:
3.0

Drop off was very confusing. There was no signage pointing me in the correct direction. I parked the truck in the “wrong” location and after I had gotten out a gentleman came up and told me to drive around the building and come in a different way to park the truck. Seems like something they could've done for me. I was an hour late with drop off and was charged an entire extra day, seems a little extreme.

Jackson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S.  |  Overall Experience 
Clasificación:
1.0

Waited 15 minutes with no one in office. Then took 30 more minutes to complete contact. Directed me to the oldest, ugliest, rustyest trailer with some lights missing. I then had to hook up with no help. I received no safety inspection, no walk around, and was very disappointed with trailer. Thankfully I did not have a flat tire as all bolts were rusted to rim and should have been taken out of service 10 years ago. I will not be renting from this location in the future.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thurman M. 
Clasificación:
1.0

Signed up for 24/7 service and the app would not work. App told me to return at 7am when the branch opened, returned and the branch didn't open until 9am. Was “helped” by an employee who didn't know what she was doing and the other employee was not helpful/kept dismissing me when I tried to explain what happened the night prior. After 30 mins, the employee gave me keys to a truck that was down the street, it turned out to be a 26' truck, but I ordered a 15'. Had to walk back and was given another key to a truck she pointed out in the front of the buildingâ€"it was the wrong key. Walked back and got another key, that truck's battery was dead. I spent over $100 in Ubers and cancelations (I had movers scheduled, but had to constantly reschedule due to Uhaul not being on top of things). I'm extremely disappointed and hope that you all train your employees betterâ€"for knowledge and customer service.

Alexandria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vaneishia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
5.0

Nene was very helpful, well informed about Uhaul and offered excellent customer service!!!!

Venita W. 
Clasificación:
1.0

Had to wait for one of the three employees sitting around talking inside the store on Saturday to agree on which one would help me drop off the trailer. Received a bill on Monday saying I dropped the trailer off after hours on Sunday. Called the store and they hung up. I should get a credit for the entire rental because of the unprofessional experience in Birmingham. I cannot imagine how this store stays open.

Brian D. 
Clasificación:
1.0

Office staff were fairly helpful. Units felt like they were in a safe environment. But when it comes to the actual units, I cannot provide any positive feedback. Unit is marketed as climate controlled but is basically at the same temperature and humidity as the outdoors during the summer. We also had water damage in our unit which led to mold on several books and textbooks. I would not recommend this storage facility to any friends or family based on the quality of the units.

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
2.0

I did not enjoy the customer service. I was ignored the first 5 mins entering the store. They also was inpatient with my elderly mother. I will be taking my service else we're.

Cassandra M. 
Clasificación:
2.0

Rude staff, smelled like weed.

Alan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alessandra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alessandra R.  |  Overall Experience 
Clasificación:
1.0

Customer service at this location is horrible. There's no respect for a person's time. Just a suggestion, training is definitely needed especially in customer service, greeting clients and time management. Employee's should take pride in their job. There is no professionalism. To the owner, please check on your establishment.

DORLINCIA M. 
Clasificación:
5.0

This is the Mac Daddy of Uhaul places. Everything was clean, laid out and the return was painless.

Richard J. 
Clasificación:
1.0

The employee sucks and charged me for something that didn't apply to me because it was dropped off on the same date I picked it up!!

Phil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
4.0

El cliente no dejó un comentario.

darlean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ambrianna H. 
Clasificación:
5.0

H

ANNETTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LONNIE K. 
Clasificación:
5.0

Great experience

winnifred j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey M. 
Clasificación:
5.0

Such nice and friendly people here. Great location - plenty of help with the return and very quick - Thank you !

WILLIAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tommy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEDHA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda Y. 
Clasificación:
1.0

As a Christian , I will keep what I want to say to myself and take it to the Lord

Sonya D. 
Clasificación:
1.0

The general manager and two ladies in the office helping me did the best they can despite the horrendous experience and issues I had. Not only are there bugs everywhere and are now going to be in all my things. But I had to pay the guys I hired through uhual moving help an extra 2 hours $160 to move my stuff into 4 separate lockers the night before.

Jessica N.  |  First Impressions 
Clasificación:
4.0

The customer service at this location was impeccable. Carmena the general manager made sure we were satisfied. Angela, Keneithia, and Yolanda all were very kind and determined to make sure we understood some changes that were made through the process. Kudos to these black women for a wonderful experience, and I will definitely recommend this location. Thanks ladies!!!

Takeera P. 
Clasificación:
2.0

I had to pay a month's worth of storage for 4 days of use this month before moving everything out and closing the account. They need to offer a rebate for the other 26 days its sitting unused (or probably being rented to another customer).

TIFFANY T.  |  Overall Experience 
Clasificación:
4.0

I came into Uhaul today to rent a truck and upon return there was a discrepancy on the field and the amount charged. I must say that Ms. Carmena, the GM, and her Assistant Mgr, I'm sorry I forgot her name, went ABOVE AND BEYOND to help my situation. I appreciate their attentiveness and willingness to resolve the issue. I will continue to support this location. Shout out to customer support as well!!

URSULA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
1.0

The person that set me up with my truck and storage didn't know that the facility doesn't use a card to access it after hours. I was told to use the card and if that didn't work call. I was scheduled to return the truck at 10:15 pm but couldn't use the storage bc it was occupied. It was a waste of 2 days but at least the manager didn't charge me an extra day with the truck but I had to drive far for a another storage location

Cleo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia S.  |  Overall Experience 
Clasificación:
5.0

I appreciate the calls when I passed my due date to pay

Sydney A.  |  First Impressions 
Clasificación:
5.0

I rented a storage unit by the previous management in May . I went back a few months later to check on my belongings and found that i had not been assigned the unit that I had been previously told to use . Long story short Carmena , Kenieth and the u-haul team saved me from a huge loss . I'm really grateful and want them to know they're asserts to the community .We need more customer service like this in the world.I rate the service I received the BEST I've ever had .

CHERJANI K.  |  First Impressions 
Clasificación:
4.0

Price could have been cheaper, but overall satisfied.

Anntionette W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jinhong C.  |  Overall Experience 
Clasificación:
4.0

I enjoyed my stay at that particular location. I really didn't have any issues, but when I did the staff was able to point me in the right direction. The facility was always clean! I'm glad that they are expanding at that location to offer more storage. My only change I would like to see is maybe adding a netted covering over the storage units because over time the fallen debris from the old building and bird poop gets on your stored items.

MARCUS S.  |  Overall Experience 
Clasificación:
5.0

I gave all excellent reviews mainly because of Mary. She is the true rockstar of U-Haul Uptown! If it was not for her, I am not sure if the moving process would have gone so smoothly.

Jodi L.  |  Overall Experience 
Clasificación:
2.0

There are roaches everywhere in the storage. I will seek compensation for damages.

Noah R.  |  First Impressions 
Clasificación:
1.0

I did not receive the promo discount I made my storage reservation with online. Even after showing the "manager" my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff

A'NIJAH E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey j.  |  First Impressions 
Clasificación:
5.0

Great team and easy experience.

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

Agent was extremely proficient

DAVID A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisa W.  |  First Impressions 
Clasificación:
5.0

Loved, loved the office folks. Super nice. Would use y'all again if we need storage space.

ELIZABETH N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAILYR M.  |  First Impressions 
Clasificación:
5.0

Great service

Samuel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M.  |  Overall Experience 
Clasificación:
5.0

I always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn't always available but I got what I needed.

Nachite S.  |  Overall Experience 
Clasificación:
1.0

Came to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture

Talitha C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA O.  |  Overall Experience 
Clasificación:
5.0

The facility is clean. It's in the perfect spot for us. I'll definitely be using their other services soon.

KRYSTAL P.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

WANTANEE W.  |  First Impressions 
Clasificación:
5.0

The staff was very attentive and helpful. I appreciate the service dearly.

ANDREA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tylisha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha C.  |  First Impressions 
Clasificación:
3.0

This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.

marie l.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service!

jerald b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY B.  |  Overall Experience 
Clasificación:
1.0

The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.

Katey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATINA T.  |  Overall Experience 
Clasificación:
4.0

Very pleased and the rates were affordable.

Sharon N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

melissa ann b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kaila t.  |  Overall Experience 
Clasificación:
1.0

Made reservation for 10•10, get there only two 5•10

DELESSIA F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tamarusi k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah P.  |  Overall Experience 
Clasificación:
1.0

I will never use your service again and I will never give a referral to your company I pay you fail

CATINA T.  |  First Impressions 
Clasificación:
4.0

My experience and service was good. There could be easier access to pay that is more fluid but it's accessible.

Jeffery S.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 

Rasheena C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica H.  |  First Impressions 
Clasificación:
1.0

Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.

Jeffrey D.  |  Overall Experience 
Clasificación:
4.0

My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.

Corey W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
1.0

Stolen items! Nasty lying staff! And poor customer service experience!!!

Davida S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
3.0

I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn't have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.

Victoria T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
1.0

I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.

carolyn c.  |  Overall Experience 
Clasificación:
2.0

The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don't be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.

Jessica W.  |  Overall Experience 
Clasificación:
2.0

The storage was cancelled

Linda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

willie j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maliko H.  |  Overall Experience 
Clasificación:
5.0

The unit that you thought I needed was to small and I didn't use it. It's not in use I don't need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill

SHARON E.  |  First Impressions 
Clasificación:
5.0

Everything worked out perfect.

MONTERIUS T.  |  First Impressions 
Clasificación:
1.0

I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.

Leslie G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan T.  |  First Impressions 
Clasificación:
3.0

First time using any kind of storage facility. They didn't make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.

Knydra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnetta P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  First Impressions 
Clasificación:
5.0

The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.

Juliette j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANE W.  |  First Impressions 
Clasificación:
3.0

My first unit was marked "Customer Ready " but was full of old junk. Had to get another one assigned which took more time.

Jeff G.  |  First Impressions 
Clasificación:
1.0

The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.

Elijah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shernita T.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Lashanda C.  |  First Impressions 
Clasificación:
4.0

This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.

Theressa C.  |  Overall Experience 
Clasificación:
3.0

Didn’t have the size truck I needed so I couldn’t get everything i needed.

Rebekah P.  |  First Impressions 
Clasificación:
4.0

I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.

ASHLEY M.  |  Online Move In 
Clasificación:
5.0

The ladies was patient and nice to my family and I!!!

Felicia W.  |  First Impressions 
Clasificación:
3.0

The representative that I worked with was helpful and got me in/out without any problems

Holley H.  |  First Impressions 
Clasificación:
5.0

Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.

Victoria D.  |  Overall Experience 
Clasificación:
2.0

Very hot inside storage unit, was dirty

Matthew P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  Online Move In 
Clasificación:
5.0

Mrs.Shenika was very nice and professional

QUINELLA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant S.  |  Overall Experience 
Clasificación:
5.0

The ladies were friendly and nice helpful

Willalene R.  |  Overall Experience 
Clasificación:
5.0

They were super!

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Awesome place and great people with positive attitudes.

Shaneiqua J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Latania H.  |  Overall Experience 
Clasificación:
5.0

I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.

CATHERINE M.  |  Overall Experience 
Clasificación:
2.0

The storage units should atleast have a roof over them even if they're in a warehouse. Especially if they're considered indoor.

Berencia F.  |  Overall Experience 
Clasificación:
5.0

The entire staff was excellent

ROBERT M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krysten M.  |  First Impressions 
Clasificación:
5.0

I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.

CATHERINE M.  |  First Impressions 
Clasificación: