Customer service during the rental was TRASH. I had to pick up the truck and then had an appointment so I couldn't fill out the condition report immediately. I tried to fill out the condition report afterwards but the link had expired. I noticed there was a crack in the window shield so I wanted it documented. I also noticed a beeping sound every time I turned off the vehicle despite all lights being off. I tried to call customer service to help me during my rental. I was on hold for hours and never got helped. Had to just hang up. It's trash that you can have a simple question about a vehicle and not be able to reach a human. Felt abandoned. Sucked.Shannon R.
Customer Reviews for U-Haul Moving & Storage at Uptown
Birmingham, AL 35203
(under the U-Haul water tower)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The U-Haul crew members were clueless. They could not even tell what size trucks were in their parking lot when they were looking right at them. They did not greet us or offer to help until we specifically said "excuse me, we need some assistance". They continued to badmouth U-Haul as a company and said that we were wasting their time.David B.
El cliente no dejó un comentario.Ralph F.
El cliente no dejó un comentario.Joni H.
El cliente no dejó un comentario.REONA W.
The ladies were friendly and nice helpfulWillalene R. | Overall Experience
The young man was very nice and respectful . I think his name was KindalAlease W.
El cliente no dejó un comentario.Cheryl D.
El cliente no dejó un comentario.RASHIDA J.
El cliente no dejó un comentario.LISA H.
The location no longer accepts uhauls. So I had to contact uhaul customer service to find another location. The wait time to speak with a live person is extremely long. The CS rep assisted me with excellent customer service.Dorothy H.
Easiest drop off ever! Gentleman that greeted me was very nice and helpful...thanks!BRIAN R.
Customer service was outstanding!GLENN T.
El cliente no dejó un comentario.CODIE H.
El cliente no dejó un comentario.Noah G.
I don't think something should be rented if it is covered in damage. It was impossible to tell what had stickers and what didn't the truck was so beat up. And it was obvious the interior had not been cleaned in some time.Jacob J.
El cliente no dejó un comentario.Barry E.
Pickup location was changed. The size truck i ordered was not available. Had to sell some my furnifure wouldn't fit. Discount offered but the rate was exactly the discounted amount higher than it would have been. Had i ordered that size truck online. Extremely disappointed.BARBARA S.
David....the guy that delivered and picked up the boxes was awesome. Super respectful and nice and just very easy to deal with each time!!Leigh M.
El cliente no dejó un comentario.LATEASA P.
Location gives great customer service, above reproach.Bradley T.
El cliente no dejó un comentario.GREGORY F.
Everything was on point.Tunisia J.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.MARZETTE F.
El cliente no dejó un comentario.Cynthia R.
Service your equipment better and CareTHERESSA C.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.Jonathan M.
Made the process quick and easy. Didn't waste anytime and were very politeJAMES TAYLOR C.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.Anne G.
nice and clean but the internet went out for a sizeable time delaying anything being done. a backup system should be developed in order to get customers on their way.GREGORY B.
Staff was courteous and helpful. Truck was easy to drive. Overall a good experience.Julianna H.
The Haul and the staff at this location were fine. But prior to this, I had reserved a 24/7 pickup from the Highland Park Shell station. However, I got there and discovered my reservation had been coded as "hand delivery." The truck was parked, but no one had the key, including the gas station attendant. There was also no code for me to use on a lock box. It was a huge disaster and inconvenience. Luckily, the Haul customer support employee called me back and got me a new reservation, so all wasn't lost. However, this was a pretty inconvenient way to start my move.LUKE T.
El cliente no dejó un comentario.JOHN J.
The door on my truck wouldn't close all the way but besides that everything else was ok. It would be a plus to have trucks with rearview cameras and bluetooth capabilities for radioDEMETRIA B.
Had the worse experience with u-haul,will never use y'all again. Can't even get a hold of customer service. Had me waiting two half hours and then send my 30 minutes out my way to a truck,,3.5 hours later I was able to go,I had a reservation too.DEANNA L.
Need dollsSadie S.
drop off was quick, and completely painless, the staff were polite and efficient, location is central and offers a quick in and outANTHONY P.
El cliente no dejó un comentario.CHARLES D.
El cliente no dejó un comentario.MICHAEL C.
They were super!ROBERT M. | Overall Experience
El cliente no dejó un comentario.Vincent T.
El cliente no dejó un comentario.Letitia B.
Awesome place and great people with positive attitudes.Shaneiqua J. | Overall Experience
El cliente no dejó un comentario.Jasper J.
El cliente no dejó un comentario.RUDI B.
Everything was great! Quick and easy!Eboni C.
They were very helpful. I was concerned that it was Easter Sunday the hours had changed. So I called before dropping off the vehicle. Only took a few minutes and received my receipt by email with a few minutes.Gwendolyn L.
El cliente no dejó un comentario.Amanda W.
El cliente no dejó un comentario.ZIMBALIST M.
Change personnel, all of them including that smart mouth manager.CHRISTY J.
I encountered Yolanda when I dropped off my rental. Please train Yolanda (and the other young lady) to be more receptive and professional. They both greeted me with rolled eyes and a frown- as if I were bothering them. Yolanda has lackluster customer service skills, is unfreindly, and is a very poor communicator.Andre J.
Everything was lovelyJoshua H.
I dropped a one way 15 foot U Haul off after renting it in Birmingham Alabama. I live in College Park. I should have been able to drop off on Old National as I was told when I first reserved. I am 70 years old!!VIVIAN I.
I couldn't believe the level of unprofessional service that received.The only thing that was prompt an on time was when they asked for the payment.I was on hold for an hour saying all of our customer service representative was busy assisting other customers at 7:00am highly unlikely.Just another lie.In lieu of going on line to fill out my account info.it wouldn't allow me to complete.Still haven't gotten the truck but they got my money betcha that!!!JEFFREY W.
El cliente no dejó un comentario.ERICKFRANCISCO E.
El cliente no dejó un comentario.KRISTIA S.
El cliente no dejó un comentario.Latania H. | Overall Experience
I have had to deal with quite a few uhaul locations over the last several months because of moving to a new state. This has been the best location by far. The staff here are amazing and super friendly!AMANDA H.
I've always been treated swiftly, with courteous and above all.... with kindness.....Geoffrey C.
Great service. Friendly peopleJANICE H.
Help ID photoCarlton G.
El cliente no dejó un comentario.Aaron C.
Missing dolly and no refundNakosha B.
El cliente no dejó un comentario.Edna M.
I walked in last.minute without a reservation on a busy weekend. Kendall was awesome and found a way to accommodate my needs. I will definitely rent here again and hope he's available to assist me!Richard M.
El cliente no dejó un comentario.KRISTYE W.
El cliente no dejó un comentario.CARLOS M.
My check in person Shenika Reed was very nice and knowledgeable. I will be using you service again.ALICIA F.
The staff at this location were a pleasure to work with. ¡Gracias!MATTHEW M.
El cliente no dejó un comentario.WALTER F.
I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.CATHERINE M. | Overall Experience
El cliente no dejó un comentario.ELIZABETH D.
First I was given bad information about business hours so the evening of pick up I called to see if I could come 30ty min later the gentleman on phone said no I needed to be there at pick up time 7pm so I get there waited to be acknowledged 725 to clerk bringing up reservation telling me that the truck 26ft I reserved over a month ago was not available they had smaller ones so I told him when I called at 630 he checcked res.he should of notified me then he stated they had been out of trucks all day. So he calls traffic and tells me to call uhaul reservation to see if they can help we both on hold as time passes now I'm in Alabama to do my daughter first babyshower from Calif so they say at 750 Pelham has truck where ever that is and they closing in 10min so he gets on phone will general manager Paul he said give me small truck but I have to return it at 8am next day because it's reserved for some one ridiculous I.m returning it in 24hrs the young clerk Kindle was his name did everything within his power to satisfy me as a customer as he baby sat his lazy co worker Paul #2 If it wasn't for Kindle I would never patronize this uhaul ever they need better system for inventory if there out of truck call customer earlier to give other choices not allowing them to come in a get stressed out they have your phone number email address the truck I got was smaller but we made it work only drove about 15miles total and over a hour of stress . Hat's off to Kindle co work need to be replaced general manager better customer skills and stay on top of inventory Thanks CarlaCARLA C.
The storage units should atleast have a roof over them even if they're in a warehouse. Especially if they're considered indoor.Berencia F. | Overall Experience
The entire staff was excellentROBERT M. | First Impressions
El cliente no dejó un comentario.SHAYLA P.
El cliente no dejó un comentario.Krysten M. | First Impressions
El cliente no dejó un comentario.Tunisia J.
Everything went very smooth. I was called or messaged about the movement and delivery of the U-Boxes every step of the way, great job and keep the the process which is working.PAUL D.
I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.CATHERINE M. | First Impressions
I had to go to three different locations to finally get a truck that I had already reserved online. I will not be using U-haul again.JOHN A.
Miss Yolanda is great!Lonnie K.
El cliente no dejó un comentario.TRUNG V.
Lady worker was very rude.TONIA W.
El cliente no dejó un comentario.CATHERINE M.
El cliente no dejó un comentario.TERRELL W.
Service is goodCarlton G.
El cliente no dejó un comentario.Colten D.
El cliente no dejó un comentario.TERRA H.
El cliente no dejó un comentario.john C.
They were great,very friendly and helpful. After arriving the staff had me to sign a form and showed me where to park so they could hookup the 5x8 trailer and when it was complete they checked the lights to ensure that the brakes,turning signal and hazard lights worked..They tested it and found that it was my vehicle....he said pop your hood,and he fixed what the problem was for free and said you all have a great evening and be safe..Walter M.
El cliente no dejó un comentario.Mitch A.
The person was very, very polite and and helpful. Don't remember her name but she was AWESOMECATHERINE M. | First Impressions
Nothing for me. The customer service was exceptional!!RANDRITTA S.
OUTSTANDING CUSTOMER SERVICEVERONICA C.
A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!Joycelyn W. | Overall Experience
Can't think of anything. Nice, efficient operation there!Joycelyn W.
El cliente no dejó un comentario.Philip M.
Service was great. Employees need to wear masks per state law, especially when coming from behind the counter to interact with customers. Would receive 5 stars otherwise.Austin N.
I've always used uhual with no problems. Unfortunately this time was horrible! They failed to tell me if I didn't have the truck back after 11 hours that I would be charged twice! I've always been told I could keep the truck 24 hours before being changed twice. This is a rip off! I called & spoke with a rude (woman) representative who gave no insight. If someone from corporate would call me, it will be greatly appreciated.JAZMER M.
I was charged for things I shouldn't have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!chris l. | Overall Experience
Excellent customer serviceBryan E.
Do not change a thing.... the personnel that you have has always been professional, courteous and above all, friendly.....Geoffrey C.
Extremely rude and unhelpful in retrieving a left item. Would not return calls. Terrible customer service!DANIEL C.
El cliente no dejó un comentario.RONNIE RAY K.
The drop off process was perfect. The associate that helped me was fast and helpful.JOHN B.
Awesome location, staff was very good as well!Cody B.
service was extremely poor. Counter equipment was not functioning properly and though during my walk-around of the vehicle prior to departure and communicating that fuel gauge was on 1/4 tank, i was charged upon return for full fill-up. Manager was not very accommodating in working through this and made me feel as though i was in the wrong. not how to run a customer centric enterpriseMARC K.
El cliente no dejó un comentario.KIMBERLIE N. | Overall Experience
The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like thatJohn C. | Overall Experience
Was told the storage units were open til 7pm on Saturday's when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn't talk to them in person. Because they wouldn't allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.John C. | First Impressions
Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia SmithLatrecia S. | Overall Experience
From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.JOANN G. | Overall Experience
El cliente no dejó un comentario.Bernadine C. | First Impressions
I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!Michael B. | Overall Experience
El cliente no dejó un comentario.KATHERINE W. | Overall Experience
El cliente no dejó un comentario.LUGO D. | First Impressions
The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Gracias.Bryan U. | First Impressions
El cliente no dejó un comentario.Ginger D. | First Impressions
El cliente no dejó un comentario.Marche G. | Overall Experience
El cliente no dejó un comentario.Marche G. | First Impressions
I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me toallen m. | Overall Experience
El cliente no dejó un comentario.Bradley S. | First Impressions
Moved out storage on the 10 of April paid for a full month no adjustment on billAngela C. | Overall Experience
Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.Marsha P. | Overall Experience
The young lady that helped me really took time with me. She was polite and had a very nice personality.ronda s. | First Impressions
I had 2 blow outs & had to replace them with my own moneyAntoine J. | First Impressions
Great service! Love the lady that works there and facility was outstanding!alyson u. | Overall Experience
Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GMhigel h. | Overall Experience
All goodcourtney c. | First Impressions
I had a Very good experience with the u haul company and will use them again in the futureAngela H. | First Impressions
all went great friendly fast service with great rates and good hours for customersjerry H. | First Impressions
The staff simply went above and beyond to accommodate my needs...keith T. | Overall Experience
Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a hbrittany m. | First Impressions
Everyone at the location was very helpful and professional.James M. | Overall Experience
VERY GOOD SERVICESBETTINA H. | First Impressions
They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.Barbara B. | Overall Experience
I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!Jennifer H. | Overall Experience
I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.Victor W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!