Comentarios del cliente para U-Haul Moving & Storage at Uptown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Uptown

Grado total:

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Judy M.
Grado:

El cliente no dejó un comentario.

mary G.
Grado:

El cliente no dejó un comentario.

Brannon B.
Grado:

El cliente no dejó un comentario.

Melody L.
Grado:

El cliente no dejó un comentario.

Joseph C.
Grado:

Great service, fast service. Holly was very professional and helpful!

Radiance R.
Grado:

The customer service was excellent!

Alex N.
Grado:

When I returned the rented trailer and went online to process, location service did not work. This location is convenient and great, and the manager was friendly.

Kevin C.
Grado:

El cliente no dejó un comentario.

Randall P.
Grado:

El cliente no dejó un comentario.

Sonja F.
Grado:

El cliente no dejó un comentario.

Charles AND Su A.
Grado:

El cliente no dejó un comentario.

Paulnike R.
Grado:

El cliente no dejó un comentario.

larry L.
Grado:

I had the pleasure of speaking with many helpful UHaul associates both through the 1 800 service and locally, Holly, the local office manager and most especially Jay the deliveries and pick up,specialist. She was as always friendly, helpful and always demonstrated a high level professionalism and kindness. Thank you Jay disorderly doing what you said you would do.

Chad M.
Grado:

Love this location!

Emil F.
Grado:

Every time I reserve a cargo van they put me in a box truck. On several different occasions but I see cargo vans on the lot.

Steven C.
Grado:

El cliente no dejó un comentario.

Jamesel L.
Grado:

El cliente no dejó un comentario.

Brandon W.
Grado:

El cliente no dejó un comentario.

Jeremiah M.
Grado:

El cliente no dejó un comentario.

Dominique R.
Grado:

El cliente no dejó un comentario.

Patrick O.
Grado:

Person who helped me was excellent. Very personable. Got me registered and out the door quickly.

Edward G.
Grado:

The manager at this location Holly is very professional, helpful and the trucks I rent (at least once a month and often for multiple days) are consistently cleaner at this location than any others I’ve used. I’m a mover so I rent trucks a lot and have seen all the local birmingham rental operations. Up Town is the best in birmingham.

Jonathan W.
Grado:

El cliente no dejó un comentario.

Lakenya C.
Grado:

The customer service representative excellent job helping me rent my U-Haul

Debbie V.
Grado:

El cliente no dejó un comentario.

Mary E.
Grado:

El cliente no dejó un comentario.

Tim P.
Grado:

I was overcharged for mileage and had to call customer service to correct. Employee at location did not offer to research.

Lawrence W.
Grado:

Everything went well

Sara M.
Grado:

I reserved a trailer online. Once at the store, the lady was very nice, helpful and professional!!! I love how Uhaul has brought life back to this old factory! Having the option of after hours return makes this process even easier. I unhitched the trailer, uploaded some pics and was ready to go! This way, I didn't have to miss any work the next day returning the trailer. I highly recommend the Uptown location to anyone looking for a truck, trailer or storage rental!!!

Antonio B.
Grado:

Great associates you have on 28th that took care of us. I told the young lady on Sunday when I returned the truck her kindness was graciously appreciated. Keep up the good work. Cheers

Clayton B.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

El cliente no dejó un comentario.

Marsha P. | Overall Experience |
Grado:

Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.

Brandon D.
Grado:

El cliente no dejó un comentario.

noah E.
Grado:

Loved this location

Valerie A.
Grado:

El cliente no dejó un comentario.

William T.
Grado:

The lady I dealt with there was great. Will use again

William F.
Grado:

Re use of old factory great idea

Yuval Y.
Grado:

El cliente no dejó un comentario.

Carolyn J.
Grado:

Very pleasant

sharon H.
Grado:

El cliente no dejó un comentario.

Eddiette B.
Grado:

El cliente no dejó un comentario.

ronda s. | First Impressions |
Grado:

The young lady that helped me really took time with me. She was polite and had a very nice personality.

Derrick M.
Grado:

Good day: Ms. Yolanda is a excellent employee and her customer service is above reproach.

John L.
Grado:

El cliente no dejó un comentario.

Angela G.
Grado:

El cliente no dejó un comentario.

Carey S.
Grado:

El cliente no dejó un comentario.

Dorothy S.
Grado:

The young lady was great

Brandon J.
Grado:

El cliente no dejó un comentario.

Antoine J. | First Impressions |
Grado:

I had 2 blow outs & had to replace them with my own money

Corey H.
Grado:

Personnel on duty locked the doors before the closing time listed on the door (which I have a picture of...the sign on the door said 7:00PM as the closing time). When I asked for assistance the associate continued to mop the floors which why she didn’t want to help me. I am extremely unhappy and I expect some type of compensation for my troubles with YOUR associates.

alyson u. | Overall Experience |
Grado:

Great service! Love the lady that works there and facility was outstanding!

Jim F.
Grado:

Great location....you should expect this of all your locations.

Dana M.
Grado:

The representative was Yolanda she was courteous and professional takes pride in working for Uhaul thank you for all you do and Uhaul Yolanda

higel h. | Overall Experience |
Grado:

Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM

George S.
Grado:

El cliente no dejó un comentario.

Troy V.
Grado:

El cliente no dejó un comentario.

Claire G.
Grado:

Everything was extremely difficult with UHUAL and I will never use you again. The home office was absolutely no help when I needed them. You need to think about some of your policies (like changing a reservation over the phone) and get people on the phones that are quick and can actually help you without having to go back to the store location and doing things remotely.

maxwell L.
Grado:

The rental return was quick and painless!

Paul W.
Grado:

Staff was courteous and helpful

James K.
Grado:

Dont like downtown Birmingham- bad reputation

Donald B.
Grado:

Was sent to wrong location. Reservation aid 6th st and never got a notice that said otherwise.

Robert M.
Grado:

This reservation was made for a 10’ truck in PELHAM, AL. The manager there changed the rsv to a 15’ truck in Vestavia. Then after I complained about that he said he would have someone CALL me about POSSIBLY getting a 10’. Unbeknownst to my 75 year old father, who was already at the vestavia location- the manager went in and pushed the pickup location to BIRMINGHAM! 30 minutes away!!! AFTER my pick up time!! And without our approval!! My father then had to drive AGAIN to the ghetto to get the damn truck- and guess what?! It was a 15’ truck!! NO APOLOGIES FROM THE RUDE WOMAN RUNNING THE VESTAVIA STORE OR THE RUDE MANAGER AT THE PELHAM STORE! Only the Birmingham manager managed to help SOME but even she didn’t do much. WE WILL NEVER USE UHAUL AGAIN. Budget it is!!!

Angela Y.
Grado:

El cliente no dejó un comentario.

Austin K.
Grado:

Fantastic customer service! Easy pick up and drop off. Appreciated being able to drop the truck under the big tent to avoid getting more wet in the rain.

William C.
Grado:

the people inside the store were helpful. uhauls application is not user friendly. It is clunky and difficult to follow. Nor did the site establish a requirement to return the truck with the same amount of fuel.

Shenika O.
Grado:

Service was Amazing and fast. AWESOME customer service friendly. I will definitely recommend every one

Joseph P.
Grado:

Not friendly

James R.
Grado:

El cliente no dejó un comentario.

Jamarcus B.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

El cliente no dejó un comentario.

Seth M.
Grado:

I will never rent from uhaul ever again after my recent experience. I reserved a 15’ truck to move my 1BR/1BR apartment because I don’t need more than that plus I’m towing my car on the back of it. I get there and they don’t let me have a 15’ truck, BUT we can “upgrade” you to a 26’ truck. And that’s where the problems started!! I get in this truck and 1. The heat doesn’t work, 2. The alignment of the tires are literally off so bad I’m hold the wheel sideways to drive straight and it never drove just straight, almost made me wreck twice(I’ll get to that). I hook my car tow up and off we go with a 40’ give or take long truck! On the road I literally can NOT use the side mirrors or see out of either one because the truck was VIOLENTLY shaking Due to the alignment being off a ton. I mean it was bad. Everything was a blur so I had to stay in one lane the whole way from Birmingham Alabama to Tampa Florida. Not fun. Also since the car won’t drive straight and veers side to side, it was very unsafe for me to hook a trailer to the back of it. Uhaul- Shame on you for renting out equipment that has the ability to fault and does fault. No one wants to drive a death trap. Please fix this.

Michele T.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

El cliente no dejó un comentario.

courtney c. | First Impressions |
Grado:

All good

Alanna O.
Grado:

Truck was disgusting inside and out. Terrible customer service when it comes to advising customers of new policies and procedures. Rep was on her personal cell phone when I was looking for my rental truck and told me to “beep the key fob” to locate the truck. It’s a shame they even rent this truck out - it was disgusting. Filed BBB complaint for multiple reasons.

Winston A.
Grado:

El cliente no dejó un comentario.

Davida H.
Grado:

El cliente no dejó un comentario.

Jeffery N.
Grado:

Have all equipment on site. I had to drive 50 miles round trip to pick up a car dolly costing me time and fuel.

Brittany M.
Grado:

Don't put a hold on customer money an never give it back to them ... It make us never want to rent again because of you didn't put it back in there account an the return pass the check in

carlotta E.
Grado:

El cliente no dejó un comentario.

Cione C.
Grado:

The black lady that helped me, (forgot her name, p.s - I'm not racist), was very nice and helpful. Definitely great customer service.

CAtherine L.
Grado:

Help them pull out car and remember the furniture pads.

Steve B.
Grado:

Fast service to get me into rental but took way too long to return truck. After being asked if I was returning, the attendant took the keys from me. As I was following attendant outside another employee started talking about mattress covers for another customer. It ended that three employees were helping ONE other customer in store. It was rude to greet me and then just ignore me while I stood there. Four employees were in the store and three helping and discussing mattress covers????

alan H.
Grado:

You can staff this store with more people. The ones who are there now are very nice, good people who are getting burned out by not having any help, having too much work to do, not having the means to get it done, and not even getting days off. At some point, something has to change or you may lose good people.

Barbara C.
Grado:

The Manager was very Professional and Friendly.

Joel L.
Grado:

El cliente no dejó un comentario.

Francetta S.
Grado:

El cliente no dejó un comentario.

Britany W.
Grado:

El cliente no dejó un comentario.

Dongwon K.
Grado:

She seemed like she had a problem ith me asking her to repeat the information again just so I could understand.

Jon B.
Grado:

Attendant wasn’t friendly. Also, she sent me a return receipt, but apparently didn’t update the Uhaul system, because I received 2 calls the next day asking whether I was going to return the trailer that I had already dropped off.

Miguel M.
Grado:

El cliente no dejó un comentario.

Shaaliyah J.
Grado:

El cliente no dejó un comentario.

Frank O.
Grado:

Big, bright and clean. Very inviting. Easy to drop off. Easy to find (under the UHaul water tower).

Gloria W.
Grado:

El cliente no dejó un comentario.

Ronnie M.
Grado:

El cliente no dejó un comentario.

phillip G.
Grado:

Great experience. Thanks.

Kathy G.
Grado:

I don’t know about the pick up location. I had the container delivered.

Taolisha H.
Grado:

El cliente no dejó un comentario.

Adam W.
Grado:

El cliente no dejó un comentario.

Martin D.
Grado:

El cliente no dejó un comentario.

Martin D.
Grado:

Attendant didn’t offer to help un-hook trailer

David S.
Grado:

No improvements necessary. Holly was awesome; super friendly and kind. This will be my go-to U-haul from here on out, and I will strongly recommend this location to anybody in need of a rental or supplies. - David

Jonathan K.
Grado:

The staff was EXCELLENT..!!! Thank you!

Brian C.
Grado:

faster checkout

Panos V.
Grado:

El cliente no dejó un comentario.

Angela H. | First Impressions |
Grado:

I had a Very good experience with the u haul company and will use them again in the future

jerry H. | First Impressions |
Grado:

all went great friendly fast service with great rates and good hours for customers

keith T. | Overall Experience |
Grado:

The staff simply went above and beyond to accommodate my needs...

brittany m. | First Impressions |
Grado:

Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h

James M. | Overall Experience |
Grado:

Everyone at the location was very helpful and professional.

BETTINA H. | First Impressions |
Grado:

VERY GOOD SERVICES

Barbara B. | Overall Experience |
Grado:

They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.

Jennifer H. | Overall Experience |
Grado:

I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!

Victor W. | Overall Experience |
Grado:

I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.

No reviews have been submitted for this location.

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