Customer did not leave a comment.Paul R.
Customer Reviews for U-Haul Moving & Storage at University
Peoria, IL 61604
(@ Univ & War Memorial Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job!!Tina B.
I would give 5 stars, but twice now this store has overcharged me.Chay S.
Customer did not leave a comment.KIMBERLY S.
The customer service is awesome.Tracy F.
nothing I love the way Anthony treats everyonelynn D.
Customer did not leave a comment.THOMAS G.
Fuel tank capacity was recorded incorrectly (9/16 of a tank vs 7/16 actual), and I was charged for a utility dolly that was given to me by mistake. However, the staff was friendly and easy to work with, and I appreciate their professionalism.TYLER O.
The experience was excellent. I will use them again.Mark R.
Overall a great experience. Well satisfied.JAMES B.
Customer did not leave a comment.luthern V.
Give explanation of using the ramp and changing the suspension modeLEAH K.
The location is quite busy and could use an additional person working there. I have rented twice in the last 4 months and there is always a wait when I pick up and drop off my equipment.JOHN B.
All your associates were excellent and made it very easy to rent the truckPeggy F.
As always exceptional service!!!Charles H.
Great serviceDaniel S.
Customer did not leave a comment.TREVON T.
Customer did not leave a comment.KENNETH M.
Customer service was excellent.Lance Z.
The truck I was given did not have working tail lights.Michelle S.
The 10' van I rented did not have working brake lights, tail lights, or rear turn signals.Chad D.
It wasn't explained that I had to take pitchers of the unit and go on line and dhow I was out of my unit. I then received an email telling me I needed to pay my rent Which I emailed back that I gave been out of my unit and turned in my key since September 23 as I knew the rent was due on the 24th, and I knew I could get a unit where my other things are for $40 vs $114. My unit for the $40 is a 5x10. So there was no way I was paying $114 for that tiny unit. I then got treating email to be assessed late fees on top of rent. Earlier I apparently went over on my miles was told when I returned the truck that I was good to go. Then I see where you took $40 extra besided the $31 I owed out of my checking account without notice, as I checked my emails at the time I seen you took the money out and there was none. I called and the manager said the would have it turned which it was about 10 business days later and after my automatic payments bounced due to the extra $40 that caused bounced check fees of $20 2x's and bounce check fees on my automatic payments. So taking this extra $40 ending up costing me an extra $80. So no I will only use you if I have to and nor recommend you to anyone.KATHERINE J. | Overall Experience
Customer did not leave a comment.TOSHA Y.
Continue to do what you're doingTHELBERT R.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.LAKAY T.
Customer did not leave a comment.CODY B.
Charged$7 for fuel even though I filled it to the same level.EZIO M.
Customer did not leave a comment.dolton w. | Overall Experience
very helpful guys work therePHUONG N.
Customer did not leave a comment.NICOLE C.
I just want to say thank you to the General Manager, Anthony Razi for his excellent customer service and what an incredibly hard worker he is. Taking care of two lines of customers at the same time and with all the detail that went into the paperwork and information,plus answering phones he was extremely helpful, considerate and friendly. In this time of shortage in help, he is definitely a great person to have ! Much thanks !!Briana J.
Upon arriving at the main office, we were assisted with checking in for our storage unit rental. The person who worked with us was extremely friendly, engaging us in conversation, though he seemed a bit distracted, as he was talking with coworkers and took a phone call while assisting us. Upon finalizing checking in, we were provided with a map of the storage facility and simple swipe access instructions for how to access our specific unit. We were not informed, however, that access was limited to the hours of 5am-10pm, which would not have been an issue except for the fact that it was after 6pm and we had an entire truck to unload. We were still at the facility past 10pm as the movers who were helping us struggled to fit items in the elevator due to its size (it was a â€œnormalâ€ size as opposed to a service elevator that could fit much larger items). Because the facility was supposed to close at 10pm and we were still struggling to get everything into our unit, our swipe access was then denied, which prevented us from using the elevator to transport our remaining items from the truck to the storage unit. We contacted the after hours phone number for the local GM, Anthony Razi, who was the least helpful he could possibly be. Only answering after multiple calls and text messages, he told my wife (the one who contacted him) that we were â€œluckyâ€ he answered or we would have been stuck. He also proceeded to complain that we woke him up, despite the fact that his number was the one listed for after hours help. Given that we couldn't access the elevator to get to our unit, we still had many of our possessions in the hallway and public areas, so we expressed our concern and desire to get everything into the unit. Razi repeatedly told my wife and I (after she asked me to speak with him due to his rude approach) that access to the facility was only from 5am-10pm, to which we replied that we understood but were never informed and simply wanted to get everything into the unit. Once we were finally able to gain access to our unit again (after about 30 minutes on the phone with Razi), we were told we would only have one hour to finish everything (approximately 10:30pm at this point). This led to us and the movers (who stayed to help us finish, well beyond the time for which they were hired) literally running just trying to get our remaining items into the unit as fast as possible. This was undoubtedly the worst moving experience we have ever had, and much of it could have been avoided simply by informing us of time restrictions, as well as an improved customer service response from Razi.Alexander D.
Customer did not leave a comment.jamie r. | Overall Experience
Anthony provided great customer service!AARON S.
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.ANTOINETTE K.
The owner was very busy when I went to pick my truck up, he was very professional and courteous to all customers in the store. He handles pressure well!! 10/10 stars to him!JULIE W.
Customer did not leave a comment.MARIA C.
Customer did not leave a comment.TRACI E.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Latarsha H.
Just keep it goingYassar A.
I was overcharged for the rental of the15 foot truck for less than 3hrs and lessthan 50milesMICHEAL W.
Customer did not leave a comment.KENNETH I.
Customer did not leave a comment.BRENDA R.
Even though we had to wait 30 minutes to pick up our reservation due to some internet issues, the person in charge acknowledged everyone, kept us all informed throughout the wait, kept people moving as quickly as possible and definitely appeared to run the operation like a well-oiled machine (barring issues beyond his control) while still being personable. We were in from out-of-state to help our Bradley University student move to a new apt. and will definitely let other Bradley University parents know how great this location was!Mark L.
Customer did not leave a comment.Scott J.
If sign says close at 6pm. Don't lock the door at 5:30pm makes doing business very hard!!!VALERIE G.
Everything was great !RICHARD C.
I was there around noon and the few staff I saw were very busy so it took a bit more time than I expected but the staff were doing their best.BRIAN M.
Rented a tandem axle open trailer. Pulled and rode great. Easy in and out at rental location.CURTIS W.
Great store, great customer serviceTRISTA C.
Customer did not leave a comment.Chrishawn M.
Customer did not leave a comment.Chrishawn M. | First Impressions
Customer did not leave a comment.MALYK P.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.Aimee T.
Customer did not leave a comment.CYNTHIA C.
Customer did not leave a comment.Patrick M.
The customer service is great. The employees are nice.JASON H.
Customer did not leave a comment.CHARLIE J.
Employees visiting enjoying each other and working together as a teamJOHN F.
Customer did not leave a comment.LORENZO C.
Good, friendly people at this location. They have always treated me with respect. This is always my go to place when renting a uhaul for Peoria moves. I will always recommend this location.TIMOTHY L.
Customer did not leave a comment.Elio F.
Customer did not leave a comment.SHAMIKA H.
Customer did not leave a comment.AMY R.
Customer did not leave a comment.Jordan G.
Customer did not leave a comment.REBECCA S T.
Customer did not leave a comment.KIM F.
I drove 19 miles and the party that hired the vehicle before me did not fill gas to fill tank and I had to fill 15$ worth of gas for using 19 miles.Sameer S.
Customer did not leave a comment.maria M.
Very friendly, helpful, and knowledgable. Highly recommend.lori c. | Overall Experience
Customer did not leave a comment.Jay E.
Customer did not leave a comment.James H.
Keep up the good work that you do to maintain a clean truck and promised on time to receive the truck I have no complaints I rent from u haul when I need too the staff is friendly thank youWALTER D.
The general manager was super rude and non caring for his customersAMBER B. | Overall Experience
Customer did not leave a comment.John H.
Customer did not leave a comment.KATRINA C.
Customer did not leave a comment.SHAWN Y.
Customer did not leave a comment.TYLER G.
A better system should be implemented in regards to refueling. I refueled based on the miles I drove plus 10% based on 10mpg. The employee was going to charge me $8 for underfueling because the gas hand was not directly on the white line (3/4). A slight fluctuation should be expected in a 15ft truck. I showed my receipt and the matter was resolved. I've been charged innapropriately once before.DORNECIA H.
Very professional staff!Antoinette K. | First Impressions
Customer did not leave a comment.James H.
Customer did not leave a comment.Noah C.
Customer did not leave a comment.Sheila J.
Customer did not leave a comment.Antoinette K.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.TERSAND B.
Friendly staff. Helpful and informative.Robert S.
Great service!CASSANDRA C.
I called the day before and the man said he would reserve a van for me and call me back. He never called me back nor make the reservation for the van. Luckly they had one the next day. I also feel as if your storage is really high after the free 30 days I already rent a full storage unit over twice as big for $40 a month however they had no units available at this time hoping they do at the end of the 30 days or my divorce is finalKATHERINE J. | First Impressions
Very friendly and helpfulDOUGLAS H.
.89 cents per mile is a little steep in my opinion but of course you guys will do what you feel is necessary.craig M.
Customer did not leave a comment.Monica R.
Customer did not leave a comment.KRISTAL H. | Overall Experience
Customer did not leave a comment.JASON H.
Customer did not leave a comment.Michael H.
The check out and return were very fast and efficient.LARRY W.
Customer did not leave a comment.harry E.
Customer did not leave a comment.kanesha B.
Clearer guidance regarding what to do once you pull up with the vehicle. It's clear WHERE to park the vehicle, but there was no one to give the keys to because the lot was understaffed - one hard working, friendly guy, parking/checking vehicles.John D.
Train employees to inspect equipment better. Said u didn't have equipment I requested when u did to try to just upcharge me for something more expensive then say your gonna give me a discount and don't!BRITTNI A.
Customer did not leave a comment.CHRIS P.
Customer did not leave a comment.Sharon J.
Open till 7pm is really nice.mary M.
The general manager razi is racist called me weird because he didn’t explain himself correctly so when I corrected him he got upset and spoke on Americans as if he’s not in our country smh the things we have to endure for serviceAMBER B. | First Impressions
Anthony, one of the managers was so helpful & knowledgable. Thank you for hiring capable individuals that ENJOY their job, it reflects on your business/corporation.lori c. | First Impressions
WILL USE HAUL AGAIN!!!CHRISTOPHER j. | First Impressions
Customer did not leave a comment.Melvina S. | First Impressions
Customer did not leave a comment.Keith G. | First Impressions
Customer did not leave a comment.AnitaM h. | First Impressions
An efficient pleasant experience!ricky j. | First Impressions
Customer did not leave a comment.margarita r. | First Impressions
No climate control storage options, at this facility.JUSTIN R. | First Impressions
Additional Services at this Location
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