Customer Reviews for U-Haul Moving & Storage at University Square

975 comentarios

44 Hammond St   Worcester, MA 01610

(508) 762-1257

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 762-1257

44 Hammond St
Worcester, MA 01610

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great, clean, easy-to-use storage space with wonderful and helpful staff.

Arthur S.  |  Overall Experience 
Clasificación:
4.0

Wish we had 24 hour access.but overall a good place to store your stuff.

joel m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

It would be nice to have access to the sliding doors after 7:00. Because of work hours you can't always get there earlier.

Donna O.  |  First Impressions 
Clasificación:
5.0

I didn't notice during pick up but within a few hours it was apparent that trash was previously transported in the unit. All my stuff now stinks and anything that was on the floor was dirty.

Nichole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENGRONG Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce M.  |  Overall Experience 
Clasificación:
5.0

Great service

Delio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phat N. 
Clasificación:
1.0

Initially when I picked up the truck I had an over all great experience with the U-Haul personnel working the facility (Christine). Returning the truck was completely different. The person at the counter had an attitude right from the start. I was listening to him talk to the lady before me and could sense his demeanor. Not sure if he was having a bad morning or what but he seemed to get a little agitated when I asked him to please check the truck in now so I didn't get charged another day as I was pushing up against the timeline of the 24hrs by 10-15 minutes. He became condescending and confrontational when I questioned why he was charging me for gas when I had re-fueled to the required amount. When I refueled I made sure I was on level ground, viewed the fuel gauge from the drivers seat. When they were verifying the fuel gauge the truck was not on level ground which was why it showed short a couple of gallons. I normally wouldn't have cared except the fact the U-Haul representative had a major attitude and was absolutely trying to be confrontational and intimidating. He was a good sized person who looked like he worked out. It seemed to me he was looking for a confrontation. I eventually walked away and stopped questioning the additional charges and just asked for a receipt. The person ended up charging me an extra days usage to be spiteful. U-Haul can look at he surveillance footage to confirm most if not all of what I am saying.

Martin R. 
Clasificación:
5.0

Personal we're extremely helpful and knowledgeable!

Stephen S. 
Clasificación:
5.0

N/a

Victor O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mafaz E.  |  Overall Experience 
Clasificación:
5.0

Ya need more carts, that’s the only improvement but I’m sure customers lock them in their units so 🤷‍♂️ Besides that, your store/service was awesome

SEAN K.  |  Overall Experience 
Clasificación:
5.0

Great attention and very efficient staff

Delio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith M. 
Clasificación:
5.0

Pickup was super-easy, the staff friendly and helpful, all of which helped make for a less stressful move.

David T. 
Clasificación:
5.0

The folks that work here are very professional and respectful.

Tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando C.  |  First Impressions 
Clasificación:
4.0

I dropped the van off yesterday at 3:55, was told I was all set. I have not received the bill yet, telling me what the final charge was.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanice G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pranjal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samina B.  |  Overall Experience 
Clasificación:
5.0

The trailer worked well, had dents, dings, was dirty, smelled like cow hay inside, and a portion was duct taped. It worked for me and I didn't mind any of that. Just wanted to share.

Greg S. 
Clasificación:
5.0

Continue with the good job and thanks.

Barbara W.  |  Overall Experience 
Clasificación:
3.0

I was told this place was open at 8AM so I could speak to someone, but when I got there, there was a sign indicating it opened at 9AM so I was unable to and had to figure it out on my own

Robert V. 
Clasificación:
3.0

Didn't have a appliance dolly so I wasted my money cause I couldn't move the piano that I was going to get. Gracias

john R. 
Clasificación:
3.0

The staff at the UHaul Location were doing the best they could with not enough support. They were all very kind and trying their best, 10/10 for the staff. It seemed like they probably needed better support/more people to handle the crowd The van I rented was overall in reasonable condition, but hadn't been cleaned thoroughly, resulting in some damage to my stuff.

Stephanie C. 
Clasificación:
5.0

Christine was great. Super nice and very helpful.

Kevin C. 
Clasificación:
5.0

Everything is okay with you guys, keep it on God bless your workers

James K. 
Clasificación:
5.0

Guy was a fantastic General Manager to work with!!! Definitely refer my people to his location!!!

Daniel R.  |  First Impressions 
Clasificación:
5.0

Was not able to use mobile pickup but went inside and everyone was kind helpful and extremely efficient and drop off went smooth as well. Van was in great condition and this location across from gas station is very convenient.

Matthew L. 
Clasificación:
1.0

Rude worker Angela

Maria G. 
Clasificación:
5.0

Huy was very accommodating with my reservation! Over and beyond the norm. Would definitely refer people to his location!!!!

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A. 
Clasificación:
4.0

Honestly they were helpful they were polite and they were fast I don't think anybody could do any better

JOHN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erizjan B. 
Clasificación:
5.0

No comments!

vinicio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

staff was very friendly and helpful. I found thwhole process much easier that the last time I rented. this was 3 years ago in a westtfield MA location. I would say improvements have been made and are sucessful.

John C. 
Clasificación:
5.0

Super awesome. Lower the price though. I know, as price thanks to Brandon. He did it.

MIGUEL P. 
Clasificación:
5.0

Seat was very uncomfortable and I had to return the vehicle back sooner than I anticipated! The person I returned the vehicle back acknowledged that there are some of the trucks with seat issues. Hope your company can resolve this issue for future renters!

Frank K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN K.  |  First Impressions 
Clasificación:
5.0

I honestly can't think of anything. Christina was very professional; courteous and informative. She answered all of our questions and made sure we understood our contact thoroughly. Thank you :)

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
Clasificación:
5.0

Location and Employees Are Amazing🙂😊

WILLIAM M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa R. 
Clasificación:
5.0

Well experienced and friendly staff and customer service!

Carlos R. 
Clasificación:
1.0

Mark your drop of locations better/ more lighting, after hour drop of is sketch

alex K. 
Clasificación:
5.0

You have excellent customer service and support. Gracias

Kathleen N. 
Clasificación:
5.0

I was told I would be charged .40¢ per extra mile driven. I was charged $1.00 per mile. I only went 10 miles over so not a huge deal as it's a $6 difference but still inconvenient.

Sean C. 
Clasificación:
5.0

The lady that checked us out was so friendly and cool

Elizabeth M. 
Clasificación:
5.0

Great experience with U-Haul. Thank you!

mirela M. 
Clasificación:
5.0

Todo fue muy bien me gusto muchísimo Buen servicio, trato y volvería a rentar por Ustedes otra vez les estoy muy agradecida Gracias

Migdalia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Imani H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerrie F. 
Clasificación:
5.0

The customer service there is very good every one knows there service and go beyond to help the customer. Thanks guys .

clarissa a.  |  First Impressions 
Clasificación:
5.0

The girl that did my reservation with storage went beyond to explain to me and showed me. Great worker she very knowledgeable. Wish I knew her name. Gracias.

clarissa a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Based on my recent experience there is no need for improvement at this location. The agent who helped me was very professional, friendly, and knowledgeable about my needs and helped me determine which trailer to rent. The paperwork was finished quite efficiently, and I was on my way faster than I expected. The agent even attached the trailer and checked that all the lights were working. I had already done this while he was attaching the trailer and I was impressed that he double checked that all the lights operated as they should. I am 77 years old and have a bad back. I was very appreciative that he did the lifting of the trailer to my hitch. This agent reflects quite admirably on your company.

William C. 
Clasificación:
5.0

Continue to have good maintenance workers and managers at this location these two are the best.

Terrell H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dori B. 
Clasificación:
5.0

Clerks were great, hooked up trailer for us, even had tech help with a minor wiring issue, great overall experience

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY P. 
Clasificación:
1.0

Being honest about how much you bill. I rode my van for like 10 miles and ended up getting a bill of around $70 for a service that's advertised as "only 19.99". The hidden fees are just redicoulous. Misleading advertising. Not recommended. Won't use agai.

Sebastian A. 
Clasificación:
3.0

agent at tje location told me you are all set and you get your receipt in email in next 15 min but I never received any receipt.

Aizaz S. 
Clasificación:
5.0

Key return location was not shown accurately on your website. I had to help another customer find it. They had been there for an hour! I had a truly great experience, though.

denise C. 
Clasificación:
5.0

It's a good deal!

Jackson M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYRIM R. 
Clasificación:
5.0

We were very pleased with the friendly and helpful service we received throughout our use of the facility. We particularly appreciate the excellent customer service by Huy Nyugen, who was always responsive to our questions and concerns. He made us feel truly appreciated as customers. The one problem we had was evidence of the presence of mice in our unit. We understand this problem has to do with the urban setting, and undoubtedly with those unit renters who do not follow the rules of not keeping foodstuffs in the facility. However, Mr. Nyugen was very responsive to our concern and called on staff immediately to clean our unit of mouse droppings. We also appreciate the rodent-control box which was in the unit, which I believe definitely helped. Overall we were very happy with our experience at the facility. Having it available made our lives much easier getting our new home settled. ¡Gracias!

Kathleen K.  |  Overall Experience 
Clasificación:
3.0

The employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..

Rubén T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

This location has very professional and helpful staff.👍🏿

Martin M. 
Clasificación:
5.0

Please can I drop off your van by tomorrow July 2, 2022

AGNES S.  |  First Impressions 
Clasificación:
5.0

Uhaul always my favorite place thank you very much Uhaul company are the best

MARIE P.  |  Overall Experience 
Clasificación:
5.0

Very accommodating. Long line for picking up on Saturday morning but staff knowledgeable and moved everyone quickly. Had issue returning and let manager know. He understood and helped me so I wouldn't get overcharged

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john G. 
Clasificación:
5.0

Very friendly helpful respectful and all the staff were very nice and very professional with costumers.

Hector S.  |  First Impressions 
Clasificación:
4.0

the truck I rented this week was good, the one I rented last week had some issues. The drivers seat was broken, slanted to the left so I was constantly sliding off, and the key/steering wheel got stuck every time I shut it off. I would have to struggle quite a bit to turn the key in the ignition.

JANELLE W. 
Clasificación:
1.0

I understand that I made a reservation for 2 days. However I only kept the truck for one day. I returned it after closing on Saturday evening the 25th. I was still charged for two full days of using it though. I will not recommend this location again to anyone. I was overcharged and had to fight to get even $13 credited back to me when it should have been almost $60.

SUZETTE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE M. 
Clasificación:
3.0

I was told i didnt purchase something that I did, was charged for it and never received it

Kendyll S. 
Clasificación:
5.0

All around a great experience and the manager will go out of his way to help meet a customers needs.

Ashley G.  |  Overall Experience 
Clasificación:
5.0

Everything was perfectly fine. Wouldn't change a thing.

Felix A. 
Clasificación:
5.0

The staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10

WhitneyA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
2.0

My truck was moved to a different location and I was never informed.

Kian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Continue to serve your community.

Kwame A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lissette R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hussein A. 
Clasificación:
1.0

El cliente no dejó un comentario.

justina r.  |  Overall Experience 
Clasificación:
5.0

They are very nice people

JOHN O.  |  First Impressions 
Clasificación:
5.0

The staff at uhaul was professional and courteous.

Richard P.  |  First Impressions 
Clasificación:
1.0

Had to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I'd rather store it in a cardboard box outside and take a bus.

Alexis C.  |  Overall Experience 
Clasificación:
2.0

I rented a van and returned it 2 hours before the return deadline. There were no other customers in the store. The associate asked me for the keys and told me that I'd receive an email with my receipt. I never received an email. The next morning, I received a phone call claiming that I never returned the van. I was also charged more than I was quoted.

Vanessa P. 
Clasificación:
3.0

Long line and slow customer service, Christine saved the day with her speedy and noledgeable help.

eden W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salah K. 
Clasificación:
5.0

Very professional

patrick L. 
Clasificación:
4.0

El gerente que tienen es una persona irrespetuosa que no sabe tratar al cliente de mi parte no vuelvo alquilar en este lugar fue una experiencia fea cual me pusieron una deuda de $890 por algo que dicen que rompí y nunca tu vieron evidencia nada la cual es un robo así lo veo de mi parte no confío en esto mi consejo siempre cheque y tire foto antes de entregar para que no pase lo que yo pase 🙏🏻

Eduardo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorraine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

Everything was great.

JONATHAN T. 
Clasificación:
5.0

Excellent service. Staff was helpful, knowledgeable and personable! Have already recommended this location to several people! Keep up the good work!

helen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWAME B. 
Clasificación:
4.0

Ok for now

Alfred O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ely N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ely N. 
Clasificación:
5.0

There is no room for improvement. The facility is well-lit, very clean, well-merchandised and appears to be in grand opening condition. The staff was immediately available, knowledgeable and friendly. They made the experience stress-free and enjoyable. A+++

Claudia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciro T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE D. 
Clasificación:
4.0

Van cargo area had quite a bit of dirt on the floor - footprints mostly

Matthew H. 
Clasificación:
3.0

The size of the trailer was miss leading and didn't work out for what I rented it for was to small wouldn't fit a 48 inch wide 4wheeler so had to use a friend truck to move my 4wheeler

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

donald w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Electricla & Lighting R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

frank a.  |  Overall Experience 
Clasificación:
4.0

The staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!

Jessica S.  |  Overall Experience 
Clasificación:
2.0

Storage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.

Blair M.  |  Overall Experience 
Clasificación:
5.0

Huy was awesome, very courteous and business like. Gracias.

david m.  |  Overall Experience 
Clasificación:
5.0

The general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can't thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!

Genesis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica J.  |  Overall Experience 
Clasificación:
5.0

Josh was great, made it easy to use the storage facility Thanks Josh!!

david m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Muriel R.  |  Overall Experience 
Clasificación:
2.0

The first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn't go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn't recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was "sorry" and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there's a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a "sorry" .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I'm not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.

amanda e.  |  Overall Experience 
Clasificación:
3.0

store staff are rude call me dumb because forgot to take the lock off

Jessenia A.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and they took good care of me. I will always want to do business with them.

Prince W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenner B.  |  Overall Experience 
Clasificación:
5.0

Bien

SAIRO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelisse R.  |  Overall Experience 
Clasificación:
5.0

The guys there were very helpful and very professional thank you

RUBEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jesse m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARINA M.  |  First Impressions 
Clasificación:
5.0

Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).

Maria S.  |  Overall Experience 
Clasificación:
5.0

Im fell very satisfied with the service thank you very much.

Alta Gracia a.  |  First Impressions 
Clasificación:
4.0

I truly love it. Really appreciate it!! Very reliable service.

ANTOINE R.  |  Overall Experience 
Clasificación:
5.0

Simeone should answer the phone when customers need assistance. But other than that everything is fine!

Rosa V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelisse R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah E.  |  Overall Experience 
Clasificación:
1.0

National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.

AARON J.  |  First Impressions 
Clasificación:
5.0

Angela is. Very nice and sweet it was pleasure to have her help us thank you

HOWARD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND P.  |  First Impressions 
Clasificación:
5.0

Very helpful and pleasant staff

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Awesome please best experience

angel S.  |  First Impressions 
Clasificación:
5.0

La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention

DAISY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah Michael L.  |  Overall Experience 
Clasificación:
4.0

I will recommend to anyone.

ANTOINE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dynta J.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one

Anamarie O.  |  First Impressions 
Clasificación:
5.0

I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.

romolo c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory O.  |  Online Move In 
Clasificación:
4.0

Can't reach staff on phone.

ANANT N.  |  Overall Experience 
Clasificación:
5.0

Buen trato

Herminio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella A.  |  Overall Experience 
Clasificación:
5.0

My move in experience was great , trucks smells clean 🙌💯💯💜amazing !

Yashira S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton C.  |  Overall Experience 
Clasificación:
5.0

The employees were so kind and helpful. Surprisingly good experience. Highly recommended.

Naomi W.  |  Overall Experience 
Clasificación:
4.0

There were billing issues in the beginning. The autopsy system was not working.

Shanice J.  |  Overall Experience 
Clasificación:
5.0

It goes with saying that customers drive a business but if this business is not as hard working then sometimes things don't work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-

JUSTIN C.  |  Overall Experience 
Clasificación:
4.0

Very friendly and supportive front office staff

Philip G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria a.  |  First Impressions 
Clasificación:
4.0

Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter

Abhinav G.  |  Online Move In 
Clasificación:
5.0

The facility is extremely clean and the staff is super friendly.

ARLI V.  |  First Impressions 
Clasificación:
5.0

Excellent job

Barbara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Giorgio M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN V.  |  First Impressions 
Clasificación:
4.0

In cell place is not very cleaned, but satisfiable.

Zongyao l.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira Y.  |  Overall Experience 
Clasificación:
5.0

Best customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.

Brian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET H.  |  First Impressions 
Clasificación:
5.0

Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility

Carlos B.  |  First Impressions 
Clasificación:
5.0

Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.

Michael S.  |  First Impressions 
Clasificación:
5.0

Good personal and kinds.

edwin r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila s.  |  Overall Experience 
Clasificación:
5.0

Very well job and poly

Carol F.  |  First Impressions 
Clasificación:
5.0

Very helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!

Aaron B.  |  Overall Experience 
Clasificación:
5.0

Best experience!

matthew g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keyonna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  First Impressions 
Clasificación:
5.0

The facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.

lois g.  |  Overall Experience 
Clasificación:
5.0

Very please with service and professionalism

Sandra S.  |  First Impressions 
Clasificación:
5.0

The best of lo mejor

gualberto c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren o.  |  First Impressions 
Clasificación:
5.0

Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .

Maria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saehyun P.  |  First Impressions 
Clasificación:
5.0

The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job

WANDA S.  |  First Impressions 
Clasificación:
4.0

South elevator makes a sound when going up to 4th floor that makes you think you're about to die.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella A.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Gracias.

Soumya V.  |  Overall Experience 
Clasificación:
5.0

The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.

romolo c.  |  First Impressions 
Clasificación:
5.0

Thank you again...everyone was so nice and helpful!

Annmarie R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin P.  |  Overall Experience 
Clasificación:
5.0

She was very professional

LUIS G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa V.  |  First Impressions 
Clasificación: