Customer Reviews for U-Haul Moving & Storage at University Square

896 comentarios

44 Hammond St   Worcester, MA 01610

(508) 762-1257

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 762-1257

44 Hammond St
Worcester, MA 01610

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..

Rubén T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

This location has very professional and helpful staff.👍🏿

Martin M. 
Clasificación:
5.0

Please can I drop off your van by tomorrow July 2, 2022

AGNES S.  |  First Impressions 
Clasificación:
5.0

Uhaul always my favorite place thank you very much Uhaul company are the best

MARIE P.  |  Overall Experience 
Clasificación:
5.0

Very accommodating. Long line for picking up on Saturday morning but staff knowledgeable and moved everyone quickly. Had issue returning and let manager know. He understood and helped me so I wouldn't get overcharged

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john G. 
Clasificación:
5.0

Very friendly helpful respectful and all the staff were very nice and very professional with costumers.

Hector S.  |  First Impressions 
Clasificación:
4.0

the truck I rented this week was good, the one I rented last week had some issues. The drivers seat was broken, slanted to the left so I was constantly sliding off, and the key/steering wheel got stuck every time I shut it off. I would have to struggle quite a bit to turn the key in the ignition.

JANELLE W. 
Clasificación:
1.0

I understand that I made a reservation for 2 days. However I only kept the truck for one day. I returned it after closing on Saturday evening the 25th. I was still charged for two full days of using it though. I will not recommend this location again to anyone. I was overcharged and had to fight to get even $13 credited back to me when it should have been almost $60.

SUZETTE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE M. 
Clasificación:
3.0

I was told i didnt purchase something that I did, was charged for it and never received it

Kendyll S. 
Clasificación:
5.0

All around a great experience and the manager will go out of his way to help meet a customers needs.

Ashley G.  |  Overall Experience 
Clasificación:
5.0

Everything was perfectly fine. Wouldn't change a thing.

Felix A. 
Clasificación:
5.0

The staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10

WhitneyA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
2.0

My truck was moved to a different location and I was never informed.

Kian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Continue to serve your community.

Kwame A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lissette R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hussein A. 
Clasificación:
1.0

El cliente no dejó un comentario.

justina r.  |  Overall Experience 
Clasificación:
5.0

They are very nice people

JOHN O.  |  First Impressions 
Clasificación:
5.0

The staff at uhaul was professional and courteous.

Richard P.  |  First Impressions 
Clasificación:
1.0

Had to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I'd rather store it in a cardboard box outside and take a bus.

Alexis C.  |  Overall Experience 
Clasificación:
2.0

I rented a van and returned it 2 hours before the return deadline. There were no other customers in the store. The associate asked me for the keys and told me that I'd receive an email with my receipt. I never received an email. The next morning, I received a phone call claiming that I never returned the van. I was also charged more than I was quoted.

Vanessa P. 
Clasificación:
3.0

Long line and slow customer service, Christine saved the day with her speedy and noledgeable help.

eden W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salah K. 
Clasificación:
5.0

Very professional

patrick L. 
Clasificación:
4.0

El gerente que tienen es una persona irrespetuosa que no sabe tratar al cliente de mi parte no vuelvo alquilar en este lugar fue una experiencia fea cual me pusieron una deuda de $890 por algo que dicen que rompí y nunca tu vieron evidencia nada la cual es un robo así lo veo de mi parte no confío en esto mi consejo siempre cheque y tire foto antes de entregar para que no pase lo que yo pase 🙏🏻

Eduardo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorraine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

Everything was great.

JONATHAN T. 
Clasificación:
5.0

Excellent service. Staff was helpful, knowledgeable and personable! Have already recommended this location to several people! Keep up the good work!

helen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWAME B. 
Clasificación:
4.0

Ok for now

Alfred O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ely N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ely N. 
Clasificación:
5.0

There is no room for improvement. The facility is well-lit, very clean, well-merchandised and appears to be in grand opening condition. The staff was immediately available, knowledgeable and friendly. They made the experience stress-free and enjoyable. A+++

Claudia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciro T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE D. 
Clasificación:
4.0

Van cargo area had quite a bit of dirt on the floor - footprints mostly

Matthew H. 
Clasificación:
3.0

The size of the trailer was miss leading and didn't work out for what I rented it for was to small wouldn't fit a 48 inch wide 4wheeler so had to use a friend truck to move my 4wheeler

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis P. 
Clasificación:
5.0

Friendly staff. Quick turn around. Clean store. Everything you could ask for.

Royden C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelisse R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN R. 
Clasificación:
2.0

The initial vehicle that was given to me could not turn on. The battery must have depleted. The 2nd vehicle that was given to me was parked way to close to the truck right to it. I had to slip underneath the side mirrors and squeeze into the the truck. The app kept on crashing, so I had to go in get my reservation. I tried resetting my password but never received a verification code in my email or text message.

Timothy C. 
Clasificación:
4.0

I was quite disappointed with the service received when picking up the van. The one I received was covered in bird feces, I was also told that the van was parked in a certain location but could not find it in that location. After having to ask again, I was directed to the van which was crammed so tight into a parking spot that the side view mirror was touching the other van's side view mirror. Luckily I folded back the mirror before pulling out of the spot. I had no time to ask for a new van and was forced to keep the one I was assigned. The van should have been clean and ready for me to pick it up.

Rachel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ely N. 
Clasificación:
5.0

The install time should be a little more transparent. Uhaul offers a customer time to wait w the car. The install time of 3 hours is not a wait w the car kind of option. Other than that no complaints. I dealt with an employee named John who is excellent and professional.

John M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Charrles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

Honestly,all was good.

Gilberto A. 
Clasificación:
5.0

I think I was overcharged. They told me that 80 something dollars was going to be charged to my card, but they really charged over 90 dollars.

Edward D. 
Clasificación:
3.0

Online check in is a disaster and employees need better training in it. After I checked in online, I followed the instruction to go inside to retrieve the key. The associate in the store either was being lazy or truly didn't know how to operate a computer because when I asked him to verify the status of my rented dolly and other equipment and to pull it up on his computer because I was having trouble with UHaul's check in system, he said “well you have your phone right there so why don't you just do it?” He continued to act inconvenienced by the fact that I had rented two moving dollys and that I would need them, rolling his eyes as he pushed them outside. Then when I noticed scratches on the truck that I didn't want to be responsible for, he again tried to shrug off the responsibility of helping me document the scratches. Just a completely unacceptable way to treat a customer.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

Huy, was very helpful and knowledgeable with a bubbly personality.

Franco P. 
Clasificación:
5.0

I was struggling with the ignition and key. I was afraid that it might malfunction. One instance I racked my brain to remember what the cause could be??? I turned the wheel out of its locked position and it turned..

karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul P. 
Clasificación:
5.0

Not much to improve. Staff are super friendly and efficient. Store location is organized clean and well run!

Greg C. 
Clasificación:
5.0

The equipment is clean but it is too old it's need to be change

ERIC N. 
Clasificación:
5.0

Everyone was great. My experience was very smooth.

Mary W. 
Clasificación:
5.0

Friendly and knowledgeable staff, vehicle came with a full tank of gas, and very clean.

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
5.0

Very pleasant people behind the counter and helping in the yard.

Matt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
4.0

The amount of gas in the vehicle was wrong on the paperwork. It said almost full but there was only a bit more than 3/4 of a tank. This was a big lie and should never happen. I had to put in more gas than I used to not be overcharged by uhaul. It is a great breach of trust and there is no easy way to make a complaint. Uhaul should not lie about the gas in the tank and there should be an easy way to address that issue. I feel I was taken advantage of.

Stephen D. 
Clasificación:
5.0

Nothing-Great customer service

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa M. 
Clasificación:
5.0

Staff was very courteous and efficient in processing the rental. Overall very good service.

Douglas P. 
Clasificación:
5.0

Nice friendly staff. Helped be with hooking and unhooking the trailer I rented.

Faisal R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lesli V. 
Clasificación:
3.0

Why is the gas estimate on paper a rectangle instead of a circle. This leads to miss calculation and frustration when refueling the truck. Please make the two accurate and similar to each other, a rectangle is not easy to compare to a circle

Evelyne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS M H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M. 
Clasificación:
1.0

I set my location for one spot and two days prior to my trip you changed it to 30 minutes In a different direction. Also the dolly IpId for was not available at the location

Tyler N. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIA T. 
Clasificación:
5.0

Great service

Bill R. 
Clasificación:
1.0

Make sure gas level are at the appropriate levels that you say it's at and walk out like you use to to make sure the truck is ready to leave and at what you say it's at I've never Hurd a company talk so much shit about each other and bash one another like one is better then the other every time I came in for a truck someone was saying they ain't doing someone's job and because someone called out they feel they don't have to help each other in different positions that's what a job is about I don't understand why people are so unprofessional there I would rather go to a different uhaul but this one is more convenient for me

ANGELA H. 
Clasificación:
5.0

The manager, took care of me and was super courteous and attentive to my needs. Very knowledgeable and customer oriented.

eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Electricla & Lighting R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perla R. 
Clasificación:
5.0

Always excellent service from U-Haul University Square on Hammond St! Angela is great with customers and is always very helpful. Equipment is clean and maintained well. Storage is secure and well accessible. Very happy customer!

jack R. 
Clasificación:
5.0

If Christine helps you all you moving desires will be fulfilled, lol, I couldn't of been happier ,nor have I ever had easier experience with a rental, thanks and I can only pray my next experience is as easy as Christine made it earlier, thankyou

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie B. 
Clasificación:
5.0

Great customer service. Keep up the great works. Folks at this center were outstanding. Thank you so much!!!

victor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

frank a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leandro D. 
Clasificación:
2.0

I was told that I didn't need to stay to confirm my final rental price yet I was charged 2 gallons of gas when I had stopped to put gas 2x, spending $20 at the corner gas stations right before dropping it off and the gas line was well above the 5/8 not under it. Next time it should be mandatory for the person to stay and confirm information being put on the truck return because that was not correct.

Lilibeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill F. 
Clasificación:
4.0

The staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!

Jessica S.  |  Overall Experience 
Clasificación:
5.0

Nothing at all for me

Peter F. 
Clasificación:
5.0

The customer service was beyond exceptional and they took care of us and went above and beyond! Thank you so much!

NICHOLAS D. 
Clasificación:
2.0

Storage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.

Blair M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juliana O. 
Clasificación:
5.0

Huy was awesome, very courteous and business like. Gracias.

david m.  |  Overall Experience 
Clasificación:
5.0

The general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can't thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!

Genesis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica J.  |  Overall Experience 
Clasificación:
5.0

Josh was great, made it easy to use the storage facility Thanks Josh!!

david m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Muriel R.  |  Overall Experience 
Clasificación:
2.0

The first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn't go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn't recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was "sorry" and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there's a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a "sorry" .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I'm not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.

amanda e.  |  Overall Experience 
Clasificación:
3.0

store staff are rude call me dumb because forgot to take the lock off

Jessenia A.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and they took good care of me. I will always want to do business with them.

Prince W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenner B.  |  Overall Experience 
Clasificación:
5.0

Bien

SAIRO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelisse R.  |  Overall Experience 
Clasificación:
5.0

The guys there were very helpful and very professional thank you

RUBEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jesse m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARINA M.  |  First Impressions 
Clasificación:
5.0

Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).

Maria S.  |  Overall Experience 
Clasificación:
5.0

Im fell very satisfied with the service thank you very much.

Alta Gracia a.  |  First Impressions 
Clasificación:
4.0

I truly love it. Really appreciate it!! Very reliable service.

ANTOINE R.  |  Overall Experience 
Clasificación:
5.0

Simeone should answer the phone when customers need assistance. But other than that everything is fine!

Rosa V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelisse R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah E.  |  Overall Experience 
Clasificación:
1.0

National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.

AARON J.  |  First Impressions 
Clasificación:
5.0

Angela is. Very nice and sweet it was pleasure to have her help us thank you

HOWARD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND P.  |  First Impressions 
Clasificación:
5.0

Very helpful and pleasant staff

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Awesome please best experience

angel S.  |  First Impressions 
Clasificación:
5.0

La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention

DAISY A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah Michael L.  |  Overall Experience 
Clasificación:
4.0

I will recommend to anyone.

ANTOINE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dynta J.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one

Anamarie O.  |  First Impressions 
Clasificación:
5.0

I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.

romolo c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory O.  |  Online Move In 
Clasificación:
4.0

Can't reach staff on phone.

ANANT N.  |  Overall Experience 
Clasificación:
5.0

Buen trato

Herminio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella A.  |  Overall Experience 
Clasificación:
5.0

My move in experience was great , trucks smells clean 🙌💯💯💜amazing !

Yashira S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton C.  |  Overall Experience 
Clasificación:
5.0

The employees were so kind and helpful. Surprisingly good experience. Highly recommended.

Naomi W.  |  Overall Experience 
Clasificación:
4.0

There were billing issues in the beginning. The autopsy system was not working.

Shanice J.  |  Overall Experience 
Clasificación:
5.0

It goes with saying that customers drive a business but if this business is not as hard working then sometimes things don't work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-

JUSTIN C.  |  Overall Experience 
Clasificación:
4.0

Very friendly and supportive front office staff

Philip G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maria a.  |  First Impressions 
Clasificación:
4.0

Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter

Abhinav G.  |  Online Move In 
Clasificación:
5.0

The facility is extremely clean and the staff is super friendly.

ARLI V.  |  First Impressions 
Clasificación:
5.0

Excellent job

Barbara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Giorgio M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN V.  |  First Impressions 
Clasificación:
4.0

In cell place is not very cleaned, but satisfiable.

Zongyao l.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira Y.  |  Overall Experience 
Clasificación:
5.0

Best customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.

Brian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET H.  |  First Impressions 
Clasificación:
5.0

Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility

Carlos B.  |  First Impressions 
Clasificación:
5.0

Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.

Michael S.  |  First Impressions 
Clasificación:
5.0

Good personal and kinds.

edwin r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila s.  |  Overall Experience 
Clasificación:
5.0

Very well job and poly

Carol F.  |  First Impressions 
Clasificación:
5.0

Very helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!

Aaron B.  |  Overall Experience 
Clasificación:
5.0

Best experience!

matthew g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keyonna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  First Impressions 
Clasificación:
5.0

The facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.

lois g.  |  Overall Experience 
Clasificación:
5.0

Very please with service and professionalism

Sandra S.  |  First Impressions 
Clasificación:
5.0

The best of lo mejor

gualberto c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren o.  |  First Impressions 
Clasificación:
5.0

Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .

Maria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saehyun P.  |  First Impressions 
Clasificación:
5.0

The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job

WANDA S.  |  First Impressions 
Clasificación:
4.0

South elevator makes a sound when going up to 4th floor that makes you think you're about to die.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella A.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Gracias.

Soumya V.  |  Overall Experience 
Clasificación:
5.0

The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.

romolo c.  |  First Impressions 
Clasificación:
5.0

Thank you again...everyone was so nice and helpful!

Annmarie R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin P.  |  Overall Experience 
Clasificación:
5.0

She was very professional

LUIS G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa V.  |  First Impressions 
Clasificación:
5.0

I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.

Susan D.  |  First Impressions 
Clasificación:
5.0

the customer service is amazing.

Emil M.  |  First Impressions 
Clasificación:
5.0

😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️

Robert P.  |  Overall Experience 
Clasificación:
4.0

The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.

Patrick G.  |  First Impressions 
Clasificación:
4.0

Some water damage, but not enough to say it was a in any way bad experience.

Jake J.  |  Overall Experience 
Clasificación:
5.0

This facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. ¡Gracias!

shelley d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge c.  |  First Impressions 
Clasificación:
5.0

Jenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.

Brian C.  |  First Impressions 
Clasificación:
1.0

There wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!

anna r.  |  Overall Experience 
Clasificación:
5.0

2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Drive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.

julia b.  |  First Impressions 
Clasificación:
5.0

Sandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.

Clayton C.  |  First Impressions 
Clasificación:
5.0

Great staff and thank you so much for assisting during a stressful time!

Marcella A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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