Customer Reviews for U-Haul Moving & Storage at University of Missouri

Rating:

1.0

For the second reservation in a row my early pick up was not done correct. This time they did not have the vehicle I needed

Rating:

4.0

The app kept crashing and was a massive pain to use but the staff at the facility quickly helped me drop off my trailer.

Rating:

4.0

Did not have the furniture dolly I reserved (or anything for moving appliances) available so had to buy one. Staff were very friendly though.

Rating:

5.0

Awesome

Rating:

5.0

very nice people

Rating:

5.0

Staff was very hepful and friendly.

Rating:

5.0

Thank you

Rating:

5.0

Za, Maxwell and Tavie were the 3 young men who assisted us. First of all a BIG thank you to UHaul for being open on Thanksgiving and second, a BIG thank you to these 3 young men who were VERY respectful, helpful and had great attitudes even while working on Thanksgiving! We have used this location in the past and the employees are always amazing! Great job on UHaul's part for hiring such wonderful young men!

Rating:

4.0

the employee was very helpful

Rating:

5.0

Jordan from Columbia MO location is the very best! I am so thankful he went above and beyond to make sure my second order of an additional container was delivered quickly. I really appreciate his great work ethic and customer service. He's very friendly as well and great at customer service.

Rating:

1.0

The employee in Missouri that hooked up my trailer put the wrong equipment number on the contract. When I showed up to return the trailer to a location in Georgia the contract didn't match the unit I had in my possession. A small mistake on their part but a big headache on mine.

Rating:

3.0

Couldn't find key drop box after hours and uhaul corp. customer care line was unhelpful, just saying to look online. There was no info online I ended up handing the key to an employee on their way out of the building. Please review check-out procedures with cistomer at truck pick-up for better experience.

Rating:

5.0

Nothing I can think of at this time. You were open on Thanksgiving Day meet my needs when the chips were down. The guys at the facility treated us well and we're grateful! Thank you

Rating:

5.0

Max was very kind and got us all fixed up and loaded very quickly. He answered all questions I had and made sure we were all set.

Rating:

3.0

Some of the workers could use some more customer service training instead of riding a bike around in the showroom. I also ask what the inside dimensions were of the truck I wanted to rent and he told me he didn't know. On a good note, everyone was friendly!

Rating:

5.0

Best moving company in USA. I would suggest if U-Haul can provide driver services along with the truck rental so that some customers will find convenient and safe with a little more charge over and above the normal charges.

Rating:

5.0

Xzavion was excellent working with me. He accommodated my needs in a friendly and helpful manner. My experience with the store was great because of his service to me.

Rating:

5.0

I love the UHaul app! No need to wait in line or conducting my schedule at the mercy of business hours. The app provides efficiency and convenience.

Rating:

2.0

Hire people that care more about their job. Poor customer service over the phone from the location Had to call a manager to make sure the trailer was available because the employees at the location wouldn't confirm it was available

Rating:

3.0

Make sure you are only charged for what you order, and if you order something extra, make sure that they have the item you want/need when you get there and they haven't given your item to someone else.

Rating:

4.0

Inside cab glass was dirty and had crud on it. Looks like inside glass was skipped by cleaners. Everything else was quite good.

Rating:

4.0

The people there were personable. One tire was 30 lbs low, the other's were all several pounds low. I received a text the day after I turned the trailer in stating I was past the due date and it wasn't returned. It was 6:30 pm the night before it was due. I can only assume they didn't check it in when I returned it because of the closing time of 7 pm. After another text and a couple phone calls I received a correct final invoice copy with no apology for assuming I hadn't returned the equipment. Disappointed that I was treated in this manner when I did return the trailer early.

Rating:

5.0

Great job and great team

Rating:

5.0

Very good service.

Rating:

5.0

The clerk at the desk for check in is always very friendly.

Rating:

2.0

My early pick up was not ready, and none of if the staff cared

Rating:

2.0

Drop off was scheduled for between 10-12. Called at 9 and was told that the driver had just loaded up the boxes. Called at 11:00 was told they just saw the driver take off. Called at 12:00 - couldn't get through. My movers were only available for a certain amount of time. At 11:15 I was told the driver was 30 mins away. Which I relayed to my movers. They came at 12:45 and proceed to charge me for standing around until 1:20 when the guy FINALLY showed up. I will not pay the full amount, I demand a credit in the amount of at least the money that I paid my movers to stand around waiting for the driver. I cannot in good conscience recommend U-Haul, at least here in Columbia, MO. Things were smooth in Columbus, OH, but what happened Saturday has left a sour taste.

Rating:

2.0

See other comment

Rating:

5.0

The whole experience was quick and easy! Thank you!

Rating:

5.0

Excellent environment and great professional staffed members. It a rental home for all c

Rating:

3.0

Self check-in was cumbersome. Tire light was on and we had to add air immediately after picking up. Phone rep was rude and unhelpful. Young, tall African-American man with braids at rental office was quite helpful.

Rating:

4.0

Clean the seats; check your breaks; and tell your customers "exactly" how much gas there is in the tank. I was told there was a quarter; it turned out there was barely half of a quarter in the tank (and, yes, I have a picture of the dashboard to prove it). I returned the van with almost half of the tank full; I expected a reimbursement. The reason was that while I was checking in the day before, I heard an associate explaining the company's policy to another customer; he said: "if you return the vehicle with a quarter more gas, you will receive $15 in reimbursement." I thought I would be treated similarly; I wasn't.

Rating:

1.0

Train your customer service staff on how to do their job and to be polite. The attendant where I returned my rental was rude and dismissive. So, I went inside to get a recept and was given one that belonged to someone else. This attendant was nice but clearly not adequately trained for his job. I was charged $1 per mile for 9 miles overage. I was only given an allowance for 68 miles which was basically the distance from the checkin center to the return center and no allowance to where I was moving from or to where I was moving to.Was there an option to buy extra miles upfront at a reasonable price? I don't know as it was not offered. I returned the truck with more gas than what was in it to start. I was told no refund could be issued for gas, but no reluctance to charge me for the mileage overage. Also, I only had to use the rental for about 10 of the 24 hours I paid for.

Rating:

3.0

Older staff member Afro American wasn't very niece.

Rating:

5.0

This store is always awesome, has helped a lot over the years.

Rating:

5.0

I could not be more happy with my experience. Easy to schedule, pay for, drop off and a call to inform me that my hitch was installed. Friendly people and an overall great experience. Would definitely recommend!!!!

Rating:

5.0

You're doing well. The staff was friendly and helpful. Won't hesitate to recommend to others.

Rating:

4.0

My truck was not checked in when I returned it; it still showed as an active rental in the app. I had to call customer service to make sure I wouldn't be charged for a late return.

Rating:

3.0

they charger me extra money

Rating:

2.0

I waited for 40 mins during my work time for them to clean a truck. And then the truck is only at 1/4 gas. Just not convenient

Rating:

2.0

The truck was extremely dirty and needs an alignment bad. The customer service was terrible and they didn't have the dolly I reserved.

Rating:

5.0

Renting a U-haul used to be the least expensive option... Rent the truck for $19.99 a day!!! (But we're going to charge $1.29 per mile and you still have to refill the gas used.) Overall, an excellent experience, staff was friendly and knowledgeable, and the truck was satisfactory, but the cost was shocking! I guess everything really has gotten more expensive since COVID.

Rating:

5.0

Nice people.

Rating:

1.0

When the pods were dropped off; they were put in extremely bad positions. The ramp to 2 of the containers were positioned over an open sewer drain. One of the pods did not have a ramp attached. There were over 200 furniture pads; WAY too many and took up needed space. I called to have them pick up the pads. The customer service person said “there are only 25 per pod.” I tried to tell her that we have counted them and there are photos, but she just transferred me. It turns out, the pod with 217 furniture pads and NO ramp was the pod the location stored its extra pads in. They said they would pick them up, they never did. So we left them sitting outside near the pods. I had to call several times to have the pods picked up. Then after I got a notification that all 4 pods were in storage at the Columbia location, I went back to the house the next day and saw one of the trailers with 2 of my pods still sitting in the road! I had to go to the actual location to get someone to pick it up. They refused to honor the drop off date that I agreed to when the salesperson offered it to me on the phone. Then they didn't drop it off until 3 days after the agreed upon date. The delivery was exceptional; Jordan was extremely helpful and willing to put the pods where I wanted them and it's not an easy location to place pods. They were as late picking the empty pods up as they were dropping them off. I wouldn't recommend this service to anyone who is moving more than a studio apartment or dorm room. I used the POD calculator and it was way off. We would have needed at least two more if we brought any living room furniture at all. We have very little furniture to begin with.

Rating:

5.0

John was very personable and did an excellent job!

Rating:

4.0

The yong men who checked me in and out were very professional, polite and very helpful.

Rating:

5.0

When I picked it up the low tire pressure warning light was on for the left rear tire. Due to time constraints and the tire appearing to have a good amount of air I just took it and got the air myself.

Rating:

2.0

Always have trucks clean and fuel tanks full. My truck had 8 live Roaches in the back, a filthy windshield and a quarter tank of gas when I picked it up. I was told to return it with a quarter tank. Not the best plan.

Rating:

5.0

Very helpful staff! Thank you :o)

Rating:

4.0

The lot is congested and return dropoff location was not clearly marked

Rating:

5.0

Thanks

Rating:

3.0

People were friendly, and I got through the system in reasonable time. However, there were issues. Every time I have rented a trailer here, it has needed maintenance. On the first, they replaced some parts in the tongue. The last two trailers have had issues closing the single door. The long pole that holds the eccentrics that engage the door has had to be lifted to get the door closed. The second issue was when the trailer was hooked up, I did not double check the installer. The ball clamp was not tightened and trailer came off about a mile later--at 55 mph on the interstate. Excitement, to say the least. Thankfully the chains did what they were supposed to. I returned the trailer 8 hours later after using it and apparently it was not checked in. I got a call 2 days later, but when I returned the call, I was disconnected before leaving a message. Today I received a text message asking about the trailer and telling me it had not been returned--extra charges would apply. I went to the location. The trailer was there, and we were able to straighten things up fairly quickly, but that was 30 minutes that I should not have had to spend.

Rating:

5.0

Installation looks good. Explained well. Took less time than expected. Very friendly service. Answered all questions.

Rating:

5.0

Wheel hub seized on car carrier. 3 hour wait for a new one. Obviously the hubs are not checked, adjusted and greased as per most trailers.

Rating:

5.0

OFFER STRAPS

Rating:

4.0

Person helping me hooked up a different trailer than what I guess was on my contract, so when I went to drop off I had to can to get it corrected, customer support and your app were great.

Rating:

5.0

This moving experience has been an absolute whirlwind, and I don't know if I would've been able to do it without Uhaul!! They had everything I needed and made the storage unit and trailer experience so easy. I did not feel any extra stress from them.

Rating:

5.0

Awesome customer service

Rating:

5.0

Great place to store your belongings

Rating:

5.0

Very nice ppl. Moved alone and got help moving one piece of furniture which was help

Rating:

5.0

Trevion Scott was awesome! He was friendly and helpful and professional. He was so fast!!! Amazing!!! I HIGHLY RECOMMEND THIS UHAUL LOCATION!!!

Rating:

1.0

The employees are very rude. I was put on autopay by an employee without my approval. I called once and talked to the manager and explained to him that my rent would be late, I asked him not to run my card payment because the funds wouldn't be there. 5 days later my card was still charged causing me overdraft fees. I called back and he reversed the transaction which took 4 days and then I was charge more late fees. They are incompetent and don't communicate well with eachother. I was paying for a gated facility but sometimes the gate was wide open and within the last 6 months the gate had been removed. I wouldn't suggest anyone use this facility.

Rating:

5.0

Awesome customer service from both locations. Illinois and Missouri Appreciate the courtesy call on my storage reservation..

Rating:

5.0

I have used this storage facility for a full year and every transaction has been smooth and convenient. From the manager on down, all employees work above and beyond. On my moving day Octavious was a god send! All obstacles came my way and he help me every step!

Rating:

5.0

Charles was extremely helpful during move in, he took the time to solve our issue even though the office was very busy. He was professional and helpful. His manager was helpful over the phone as well. We are grateful

Rating:

5.0

When I was moving stuff out of my storage one day I forgot a box sitting out and they put it inside and made sure it wasn't tampered with that box had my bank account info in it thank God for the staff noticing the box and helping me out I would strongly recommend them

Rating:

4.0

The gas was not where it showed on paper work.

Rating:

5.0

The employees at 800 Business Loop 70 W are awesome

Rating:

5.0

Thank You U-Haul!

Rating:

1.0

A number of things. First, we did not have a code to get into the secured area where the storage was located. So we had to wait until the one guy working there came over to punch the code in to get us in. Then we drive in and head to the back where the storage was located to find a lock on his door. So I drove back out of the secured area to find out you needed a code to get out! We had no code. We could not communicate with anyone because there was no one around. The call button on the code pad did not work so we stood there waiting for about 30 minutes until some guy loading his own stuff outside the gated area went and got someone for us. So then we got out and had to wait for another guy to figure out how to get the lock off. That took another 20 minutes until he finally found a key. Then he gave us a code to use to get in and out so the rest was ok.

Rating:

2.0

We went in to pay for a unit and had it all set up. Later, we went to the unit to start putting stuff in and it was locked. There was a lot of back and forth before we were given a different unit. Through all the confusion, the man who finally fixed the issue was very helpful and courteous.

Rating:

5.0

The store manager was extremely helpful and accommodating with regard to my rental needs.

Rating:

1.0

Was never able to log in online to pay my Bill, was told my email wasn’t in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.

Rating:

5.0

Tina was so helpful and sweet . She should be employee of the month unless it’s that Charles fella

Rating:

5.0

👍

Rating:

5.0

Throughout my entire experience at Uhaul Columbia, the staff has been amazing and has gone above and beyond expectations. I am extremely satisfied and would definitely recommend them to anyone with storage or moving needs.

Rating:

5.0

Everything went great

Rating:

5.0

Perfect experience!

Rating:

3.0

For whatever reasons, we were unable to access our unit for 2 days because the storage facility and the parking lot at the u-haul center was overflowing with u-haul trucks. We were able to get in if there were staff there to move trucks out of our way, but the route to the storage area entrance was blocked off by trucks for 3 or 4 days in a row, severely limiting our ability to move our items out of storage after work.

Rating:

5.0

My experience was the best it could of been. Highly recommend their services.

Rating:

5.0

The only negative I can say is that the unit’s lighting timer is too short. It’s well lit for about 5 minutes and then it goes off. The unit is very secure and very clean. The staff went above and beyond to make our move easier. Tammy, Abdul and Cam are the best! This is a great location and I highly recommend.

Rating:

5.0

The staff was outstanding everytime we went in the facility. Always helpful.

Rating:

5.0

The staff was very helpful and courteous despite being very busy.

Rating:

5.0

Staff went over and above helping me resolve any issues, and were unfailingly friendly. Five-star service! I’ve done business with this location several times and I’ll keep going back!

Rating:

2.0

untrained stuff

Rating:

5.0

Don't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.

Rating:

1.0

My parents drove an hour to pick up the items in the storage for me and was greeted with a long wait time and very rude staff. I reported her.

Rating:

5.0

Fast, smooth transactions. Very friendly and accommodating on short notice. Great experience! Will use them again for moving needs!

Rating:

5.0

Tammy was extremely helpful and did a great job.

Rating:

1.0

Two people total working very slowly! Took 2.5 hours to rent truck and car trailer. Lot is extremely congested had to have staff move several vehicles to get to my storage unit, then my code didn’t w

Rating:

5.0

They found a storage unit for us in record time.

Rating:

4.0

The price is just more expensive. For example, my 10 by 10 ended up being 120, at another place I could get 10 by 20 for 125. The service at this place was always good though. Thank you!

Rating:

3.0

The complaint I have is due to my personal storage unit. There was damage to my things due a leak in the past in the roof. It was fixed but not the ceiling inside. Water and rodent damage.

Rating:

5.0

They helped me when I was on my last leg! Will return when I need a uhaul again!

Rating:

5.0

Seamless start to finish with built-in flexibility. Great customer service.

Rating:

5.0

Great customer service

Rating:

5.0

Always friendly and helpful!

Rating:

5.0

Very pleasant

Rating:

5.0

Great staff. would recommend any day

Rating:

5.0

Very professional no problems at all.

Rating:

5.0

The people at this facility were helpful and friendly, from the moment I rented a storage unit, to months later when I rented a moving truck. I cannot recommend them more.

Rating:

1.0

I submitted disputes and never heard back. Once when I checked on the status of my dispute, I was told that there was a record of contact and resolution--that was a lie. This place should be shut down

Rating:

3.0

ONLY major malfunction we asked for due date to b on the 1st so we could afford to come get our things & ended up paying months of storage... rather than 1 mo bc $ went to storage rather than a truck

Rating:

5.0

Every encounter with U-Haul staff was pleasant and efficient. I always felt completely safe every time I visited the storage unit. Thanks for having an excellent facility in Columbia, Missouri.

Rating:

5.0

While we did not visit the facility, our “pod” arrived safe and sound exactly as promised! Delivery/dispatch kept in touch the entire time. Melissa and the1-800 teams were amazing! Beyond satisfied!

Rating:

5.0

Great service,

Rating:

1.0

Need to get their act together. Had nothing but problems from start to finish. P.S. get EVERYTHING documented in writing!