Victor at the counter was awesome. Everything along the way was great customer service.DELONN G.
Customer Reviews for U-Haul Moving & Storage at University Ave
Champaign, IL 61820
(Betwn 3rd & 4th)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly W.
Did not get the truck I reserved. Wanted a 15' didn't have got a 20' then when I got there they gave me a 26' that I did not want and was told take it or leave it.Daryl M.
El cliente no dejó un comentario.THERESA G.
The store owner is not customer focused at all and should be closed down. He should not represent your business at all.monica p. | Overall Experience
Ripped off 40+ dollars.Joshua M.
Quick and easy drop off!Shakeer M.
Glad to have this place right down the road.Jared D.
Lewisville employee showed me a safer way to loop the chainsAdam F.
The staff were great and courteous but undermanned. The location is good.Keven F.
El cliente no dejó un comentario.Matthew E.
El cliente no dejó un comentario.Jotrenia O.
Not enough storage units. Had to settle for 50 Sq ft instead of 180 Sq ft. One way haul worked well but not enough storage for all that we have. The trailer rental went smooth but the storage rental size didn't work out for us. The originating U-Haul did not inform me until the day before we moved Leon S. | First Impressions
El cliente no dejó un comentario.DAVID R.
There was a sticky dried up spill stain on the passenger seat which cleaned up with a moist towel.Drew R.
Not sure at this point, Check-in and drop off and explanations of future rentals were straight forward,Leon S.
I prefer this location service over other others so much that I will change my equipment order to one that they have versus going to another location. Staff are very nice, great selection, great hours. O e guy out in the lot goesout of his way to be welcoming and cherrful. Made my move days so much better Easy to get in and out.Lisa M.
El cliente no dejó un comentario.DEBORAH R.
The process from online booking to pickup to drop off worked very efficiently which made things very easy for our moving day.Tom V.
Signage could be clearer about how to handle returns outside: during business hours, can you use the mobile phone return options? (We decided yes, but the sign suggested maybe not.)Paul B.
El cliente no dejó un comentario.Krystal V.
El cliente no dejó un comentario.Ian W.
El cliente no dejó un comentario.Jordan B.
El cliente no dejó un comentario.Marie B.
El cliente no dejó un comentario.Lucas S.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.Keith S.
El cliente no dejó un comentario.Arthur M.
Picking up was quick and easyMichael R.
El cliente no dejó un comentario.DUSTIN V.
Every staff member I interacted with was amazingTyler W.
Need more staff. Waited in vehicle for 20 minutes to return vehicle according to signage before going inside. Contributed to additional charges to the rental as it was marked returned after the rental due time. - Also would have been good if the site was more transparent with rental due time fees. If I would have seen that, I would have set a longer appointment window to begin with.Amanda E.
The only thing I don't like about this location is that they give you instructions where to go find the vehicle in the back parking lot. I feel like they should pull around for you.Jotrenia O.
They need to answer the phone better. Provide Dolly's like they used to. Make sure the trucks are full of gas.HENRY B.
El cliente no dejó un comentario.James R.
I sat waiting for twenty minutes and no one came to help the return. When I went inside to ask if someone could help me the worker was helpful but was not able to get someone to help meAndrew G.
Nothing, I do not have any complaints. Service was excellent, and rented equipment was well-maintained. There was a minor wait at check-in, and the manager himself came out to take customers and speed things along.Avery S.
First time we rented a U-haul. It was a great experience. The cargo van was the perfect size for moving a couch.Michele D.
The dolly and moving blankets were not in the truck. The charges were removed when I reported it.Todd F.
El cliente no dejó un comentario.Shane S.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.David Y.
El cliente no dejó un comentario.Tina B.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Steve R.
Verify locksSarah C.
El cliente no dejó un comentario.NINA H.
El cliente no dejó un comentario.Jacob F.
Please make sure that your truck is on the lot instead of calling and threatening me with legal action.LAMARCUS W.
El cliente no dejó un comentario.Douglas R.
Very easy to rent, professional staff and a very smooth experience. The only complaint was that the inside cab of the truck did smell heavily of marijuana.Elisabeth N.
El cliente no dejó un comentario.Skye L.
El cliente no dejó un comentario.edward D.
Mr. Lee was helpful and very detailed in the handling of my trailer hook up and safety check. Smooth check out and a great professional group of agents assisting the customers.Keith F.
El cliente no dejó un comentario.James F.
good and very friendlyJIANXIU Y.
El cliente no dejó un comentario.David W.
I dropped off the trailer and asked the guy if I needed to do anything or sign anything. He said â€œno I have you checked in. You should receive an email or text.â€ I never received anything nor did he give me instructions to do anything. Then the next day I had to drive back to the location to check in the trailer. Also you customer service via 1800 number was not very helpful. Training people may actually be beneficial.Justin T.
El cliente no dejó un comentario.Yongjian Z.
El cliente no dejó un comentario.Michael P.
Great PeopleHENRY B.
El cliente no dejó un comentario.Rheta R.
The young man that helped us at this very busy location was exemplary: very professional, knowledgeable, friendly, helpful, and had a great positive attitude.Denise H.
I picked up the truck with just over 1/4 tank of gas. I left the truck with just over a 1;4 tank of gas. Still got charged for gas.Danny G.
El cliente no dejó un comentario.Emily R.
Quick and excellent serviceterry H.
Our experience was absolutely wonderful! From the pickup to the drop off we defiantly will be renting again!Howard G.
El cliente no dejó un comentario.lucreta W.
El cliente no dejó un comentario.CASEY L.
El cliente no dejó un comentario.Erin S.
El cliente no dejó un comentario.Michael F.
As a former 5 year U-Haul employee I can say these folks had an excellent system and trailer was in excellent repair. Professional. Quick and easy!DUSTIN V.
El cliente no dejó un comentario.Delanie M.
Was double charged after specifically asking about adding an extra hour. The second persons card was charged when it was supposed to be mine. He tried to select online that it was returned clean and it wouldn't let him do that, so it also added a cleaning fee for an already clean trailer, on top of double charging us.Dylan W.
You made the move a whole lot easier.Joe M.
It would be great if you had bottled water available either complimentary or for purchase in the store.Angie P.
El cliente no dejó un comentario.Jon B.
I rent from this location probably more than most people, approximately once a month. The vehicles usually have some dings and scratches but this location is very good at acknowledging and identifying existing damage. The pickup I rented could have used an exterior wash but no big deal.Scott M.
El cliente no dejó un comentario.Cheryl M.
El cliente no dejó un comentario.cheryl W.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.Niles M.
The two guys working were great but needed more staff as there were many customersMarcia P.
Very happy with the service and equipment.james D.
The check in process could be streamlined for regular renters.ROBERT T.
Jae helped us out in renting a pickup. Great ser, very professional and just a great attitude in helping us!Tim L.
El cliente no dejó un comentario.Parin K.
El cliente no dejó un comentario.DENNIS B.
El cliente no dejó un comentario.Jinu J.
El cliente no dejó un comentario.Benjamin M.
El cliente no dejó un comentario.Gabrionna G.
El cliente no dejó un comentario.Michael M.
The mileage rate is too high and some maintenance on the trucks would be great. The first truck had issues and the second truck was pass due for an oil change. Lots of wind noise through both doors.Timothy T.
El cliente no dejó un comentario.mark H.
Great customer service everyone I spoke with was very helpful and nice.Elizabeth V.
It took me 3 hours to pick up my 4x8 trailer. When the staff member hooked up the lights the left blinker didn't work. He told me it was the connector on my truck and to come back the next day when the hitch guy would be at work. That was impossible since I had to load the trailer that afternoon and leave early the following morning. They send me to southeast Urbana to consult with the hitch guy there. There was no hitch guy there, but the location was great at the wonderful staff evaluated the connector on my truck and told me it worked fine. I returned to the original store and another staff member had me hook up the truck to an alternate trailer to test the connection even though I told him the staff at the Urbana location had verified that it worked. Then they wanted me to tow the trailer with the defective lighting system to the garage to "fix" it. They worked on it for quite some time and were unable to make the lights work. The left tire was also totally bald. The manager was completely unhelpful and at one point asked me, "Where did you get this trailer?" Well, I got it from his store - really? Finally, one of the staff members located another 4x8 trailer at the northwest Champaign store and said I could go there and pick it up. It took less than 15 minutes to connect that trailer and get on the way - 3 hours after the situation began. It seems they might have chosen that option from the beginning - or simply upgraded the trailer to a 5x8 which they seemed to have available. In fairness the other two locations they sent me to seemed well managed, competent and professional. I would especially like to mention the Philo Road store where the staff was very responsive, helpful, and kind. The University store needs a retread on customer service.Ginny S.
Just make sure the vehicles don't smell like cigarettes.Christine S.
El cliente no dejó un comentario.Antonio P.
El cliente no dejó un comentario.Latrease S.
Jae and the other guy working there wer professional, quick and friendly. I had seven ahead of me and thought it would take forever, but they were so fast. Excellent experience!!Dave H.
Van wasn't clean- sticky mess in the cup holders and random cubby holes in the dashboard. I found the remains of a blunt between the seat base and the floor mat. Once I threw that out the window the overwhelming odor of dope began to dissipate. By the 3rd day of my rental it was mostly back to smelling like a van again. The rear tires were at the tread wear indicators and the entire time of my rental the engine computer was requesting an oil change. The van only had 18k miles on itâ€¦ vehicle was presented to me with â€œ 27 miles to empty â€œ displaying on the trip computerâ€¦ Thanks for ensuring the vehicle was ready to go Uhaulâ€¦ Ultimately, it did what it was supposed to do and didn't break down, but I was not impressed at allJacob P.
El cliente no dejó un comentario.BENARD M.
El cliente no dejó un comentario.aja g. | Overall Experience
El cliente no dejó un comentario.reawna w. | Overall Experience
El cliente no dejó un comentario.Odella D. | Overall Experience
El cliente no dejó un comentario.MELORENE G. | Overall Experience
El cliente no dejó un comentario.charo v. | First Impressions
El cliente no dejó un comentario.Gabriel R. | Overall Experience
El cliente no dejó un comentario.Maria W. | First Impressions
El cliente no dejó un comentario.Abel R. | Overall Experience
El cliente no dejó un comentario.mary h. | First Impressions
El cliente no dejó un comentario.Gabriel R. | First Impressions
Was behind with payment because of Covid hardship & death in the family. U- Haul staff were not lenient, & did not grant me a payment plan option to pay off my storage unit. Lost all my belongingsMarlon V. | Overall Experience
Everytime my card wouldn't work when I paid the extra storage free, when I would go in to purchase boxes or bubble wrap it was always feeling like I was a incontinence when I was spending my money there, and on overpriced boxes at that. I would get questioned as too why I wanted after hour entrance? Just over all they were all around rude and lazy.tiffany-maire j. | Overall Experience
Everyone was welcoming, helpful and accommodating! Great customer service!!JOEL G. | First Impressions
The staff was very friendly, helpful and knowledgeable which made me feel comfortable with using them for storage. The only issue that I have is if the customer does pay for a full months of service and move out there months fee should be prorated.Chandra C. | Overall Experience
El cliente no dejó un comentario.Lorretha M. | First Impressions
El cliente no dejó un comentario.Donivan H. | Overall Experience
El cliente no dejó un comentario.Angela F. | First Impressions
El cliente no dejó un comentario.Dara L. | Overall Experience
Very good experience, was overcharged one month. Manager said he'd take care of it and never did.Bevara A. | Overall Experience
The young man that I had phone conversation on Friday/Saturday was EXCELLENT. He was respectful, polite, informative, suggested insurance, told about access code or purchasing lock, whereas another man that I spoke to was ABSOLUTELY , % HORRIBLE. He didn't know anything and did not suggest or attempt to explain how services were working due changes because of COVID. I'm actually in another state moving back to Illinois and because of his lack of knowledge, I started to look elsewhere. Thank goodness I had sense to call back and was thankful for the young man that I did have the pleasure of speaking with.Chandra C. | First Impressions
El cliente no dejó un comentario.Haoudo Y. | Overall Experience
El cliente no dejó un comentario.Kenneth d. | First Impressions
El cliente no dejó un comentario.JASON P. | Overall Experience
El cliente no dejó un comentario.george j. | First Impressions
El cliente no dejó un comentario.elina m. | Overall Experience
There was no access to pull truck in had to haul everything across parking because they had storage containers in the garageedward l. | Overall Experience
We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.Michelle M. | Overall Experience
El cliente no dejó un comentario.William J. | Overall Experience
Terrible customer service and lack of competence in fulfilling administrative duties.fabian a. | Overall Experience
Employees were very helpful and able to help with anything I neededMichael F. | Overall Experience
Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.Aaron C. | Overall Experience
Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.Michelle M. | First Impressions
The place was secure and well lit.Cliff R. | Overall Experience
Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.Teressia H. | Overall Experience
My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.Monica W. | Overall Experience
Very professional and helpfulberry s. | First Impressions
I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.Suzanne W. | First Impressions
Great customer service! Will return to this location again!jessica j. | Overall Experience
It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.michelle m. | Overall Experience
This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.Taylor T. | Overall Experience
Great facility and staff!Addison P. | Overall Experience
A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.shavonne e. | First Impressions
We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.michelle m. | First Impressions
The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.melody j. | Overall Experience
Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.Jennifer B. | First Impressions
I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!Patrick M. | First Impressions
Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.peter m. | Overall Experience
Awesome experienceJenika W. | First Impressions
Appreciate the helpfulness of the staffBrad H. | Overall Experience
Jae and his crew are awesome!Michael J. | Overall Experience
Great experience!BENJAMIN W. | Overall Experience
Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not honopeter m. | Overall Experience
The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!Qianyang P. | Overall Experience
Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quickJackie H. | Reservación
When I got there they told me I didn't have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their endANTONIO C. | Reservación
N/ajasmine b. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!