Comentarios del cliente para U-Haul Moving & Storage at University Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at University Ave

Grado total:

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Mike M.
Grado:

The trailer came off the hitch while traveling down the road. Thank goodness for safety chains. It clearly wasn’t hooked up properly by U-Haul personnel. To their credit they were very apologetic when it told them. No damage to it and this is an otherwise professional location with good service. Just watch the video before you go to pick up and insist they hook it up correctly before leaving.

Roy J.
Grado:

UHAUL IS THE ONLY MOVING COMPANY THAT I WILL EVER USE. EVERY TIME I USE THEM ITS ALWAYS FAST & FRIENDLY SERVICE, GREAT RATES, & VERY CLEAN & RELIABLE VEHICLES. THANK YOU FOR TAKING PRIDE IN YOUR BUSINESS. - ROY-

Aaron C. | Overall Experience |
Grado:

Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.

dennis J.
Grado:

El cliente no dejó un comentario.

Frank P.
Grado:

Normally, it's quite busy at this location when I have been there in the past. This time, with the COVID-19 shelter in place orders, it was like the lonely Maytag repairman's shop. The staff were very friendly and expedient with the rental. Someone came and met me outside when I returned. All very professional, and effortless on my part. Thank you!

Cadet N.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

The young man who helped me was excellent.

Cord L.
Grado:

El cliente no dejó un comentario.

Holly T.
Grado:

El cliente no dejó un comentario.

Elizabeth L.
Grado:

Pricing was ridiculous for mileage rate but otherwise I was pleased

crystal W.
Grado:

I misunderstood the return instructions, not realizing I didn't need the on-line option since the truck was returned within an hour or so. One of the clerks noticed I was trying to do so, asked if we needed help and explained that wasn't necessary. I appreciated his reaching out to assist ....very helpful and respectful. Great customer service! Thank you!

Jennifer H.
Grado:

Truck was new and clean and in good working order!!

Jerald D.
Grado:

El cliente no dejó un comentario.

David W.
Grado:

El cliente no dejó un comentario.

Michelle M. | First Impressions |
Grado:

Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.

brian B.
Grado:

Guy at desk very helpful

Cliff R. | Overall Experience |
Grado:

The place was secure and well lit.

Matthew W.
Grado:

El cliente no dejó un comentario.

Vince L.
Grado:

El cliente no dejó un comentario.

Jane V.
Grado:

The check-in process was excellent and the attendant there was courteous, professional, and very pleasant to work with.

Carline B.
Grado:

El cliente no dejó un comentario.

Brent C.
Grado:

El cliente no dejó un comentario.

Susan R.
Grado:

El cliente no dejó un comentario.

Guillermo C.
Grado:

Didnt see the asian guy there. Thats a good thing. Excellent customer service with new crew.

Deshawn B.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

El cliente no dejó un comentario.

Ronald B.
Grado:

El cliente no dejó un comentario.

Mark C.
Grado:

El cliente no dejó un comentario.

Louella B.
Grado:

Everyone was very friendly and willing to assist with getting the trailer hooked and ready to go.. Great service

Matthew W.
Grado:

El cliente no dejó un comentario.

Dennis G.
Grado:

El cliente no dejó un comentario.

Joseph K.
Grado:

El cliente no dejó un comentario.

Joshua C.
Grado:

El cliente no dejó un comentario.

Latrice J.
Grado:

El cliente no dejó un comentario.

ALICE M.
Grado:

If a customer wants to pay cash and not charge their card, respect that and don't charge the card. If they tell one agent and that agent asks another agent to take over inform the agent so the customer doesn't have to wait for all of that transaction to be corrected.

Shirley A C.
Grado:

El cliente no dejó un comentario.

Jeffrey G.
Grado:

In all my times of renting from U-Haul this past experience was the absolute BEST!! I walked in and was greeted immediately. I was in and out in less than 15 minutes...Keep up the good work!!

Rodney P.
Grado:

El cliente no dejó un comentario.

Dorothy P.
Grado:

Cut down the price of mileage it is very high and should be changed

Thomas K.
Grado:

El cliente no dejó un comentario.

Syed A.
Grado:

There was a windshield cracked and the pictures before i checked out were not so clear on the windshield. You guys have charged me on my credit card for that which I already told to the customer service agent to look at the previous pictures before I took it and I was told they are blurry pictures by one of the customer service. This is not the customer service that you give to the customers and the answer for my question on the pictures by saying blurry is not my job and not the answer that I should be getting. I don’t agree with the charged amount on my credit card. I want my refund on it for something that I didn’t do and I shouldn’t be charged.

Nancy C.
Grado:

Thank you for being there you all are the best

Samia L.
Grado:

Get more professional workers

MOE M.
Grado:

awsome agent

Shawn M.
Grado:

The computer system slow not their fault but was a nuisance.

Gilbert H.
Grado:

El cliente no dejó un comentario.

Bailey G.
Grado:

El cliente no dejó un comentario.

Marisa A.
Grado:

El cliente no dejó un comentario.

Gaylen L.
Grado:

keep up what your doing .

Joshua C.
Grado:

I went online and agreed to a contract and reserved a 20’ truck. The next day we received a call changing our contract, which we agreed to, which was for a different price (lower) but also different circumstances. Finally, when we actually went in the price was changed again (higher than BOTH of the previously mentioned). My husband went in to the facility to get the U-Haul, he was given the keys but no paperwork whatsoever, no receipt, no paper stating what the gas was at and what to bring it back at- he literally only walked out of the facility with keys. Then we got charged to fill up the gas even though no one told us that was necessary when renting the U-Haul and again, we received no paper work. We did not even receive anything via email until after we turned in the truck. This was extremely disorganized and the disorganization cost us. I was very displeased.

Christina A.
Grado:

El cliente no dejó un comentario.

Lee C.
Grado:

Best moving van I’ve ever used. Great support staff. This is my goto place when I need to move.

Donald M.
Grado:

El cliente no dejó un comentario.

Joseph W.
Grado:

Trailer had stuff left in it from the last rental

Marcia C.
Grado:

El cliente no dejó un comentario.

Lee C.
Grado:

Very helpful staff. Our truck was in need of retirement.

Frances B.
Grado:

The truck drove HORRIBLE AND DID NOT ACCELERATE WELL AT ALL AND MADE STEERING HARD AS WELL.

BRIAN L.
Grado:

Very helpful getting truck and supplies ready on time.

Breyona C.
Grado:

El cliente no dejó un comentario.

Rakeem S.
Grado:

El cliente no dejó un comentario.

Danna H.
Grado:

The guy was above super nice and friendly I’m glad he was there today we need more guys like him in the world

Robert K.
Grado:

El cliente no dejó un comentario.

MICHAEL F.
Grado:

Job well done uhaul!

RACHEL I.
Grado:

We rented the uhaul boxes and they were very clean and convenient! The staff was very helpful with loading the boxes for us. They fit perfectly in our uhaul to aid in easy moving. We loved these boxes because we didnt have to worry about any tape or any boxes falling through! The staff here is friendly and helpful and we would definitely use this location again!

kim C.
Grado:

My only issue is that i gad to call to have my receipt e-mailed to me.

Dale H.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

Need more staff on busy days

Melvin W.
Grado:

check the strap on the appliance dolley. it is showing wear and requires examination. it did not hold the gas stove i moved, tightly.

JD B.
Grado:

El cliente no dejó un comentario.

Terrcel D.
Grado:

El cliente no dejó un comentario.

Martin G.
Grado:

El cliente no dejó un comentario.

Lee C.
Grado:

More parking.

William L.
Grado:

Nothing - Steve was great, very helpful, ran into a couple problems due to weather but provided efficient and sound assistance

Ketreon D.
Grado:

I asked for a truck for 2 days and the guy that helped me said okay well take this truck and bring it back tonight at 7:30pm which I did and he also then said come back tomorrow at 2pm to get another one I didn’t realize he was implying that I would have to pay for a whole new truck when I could’ve gone somewhere else and gotten a truck for 2 days without wasting my time.

Larry G.
Grado:

El cliente no dejó un comentario.

Alberto J.
Grado:

I frequently rent trucks for the Company I worked with and always have a good experience.

Andrews C.
Grado:

Gentlemen that checked me in was very nice and helpful. I had forgotten to fill up the tank and he paused the check in to allow me to take the truck down the street to fill up and come back again.

Teressia H. | Overall Experience |
Grado:

Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.

Salena G.
Grado:

The manager is very nice and helpful.

Dustin R.
Grado:

The employee ran the hitch receiver into the bumper of my van, scratching and denting the bumper. I brought it to the attention of the one in charge and he asked me what I should say to his GM who would call me first thing Monday. I still haven’t received a call from management and it’s 10pm Monday.

Alyssa S.
Grado:

El cliente no dejó un comentario.

Jessica J.
Grado:

Steven needs fired!! Nothing but a liar and hustler.. horrible experience period never ever go to uhaul

Thomas D.
Grado:

Awesome staff!!

Bruce C.
Grado:

Consider being more competitive in pricing on rental trucks, for instance the 15-foot U-Haul truck is .89 cents per mile, while the Budget 15-foot truck is .55 cents a mile. For a 2-day rental like mine, where I traveled well over 500 miles, that's a savings of hundreds of dollars.

Simon B.
Grado:

El cliente no dejó un comentario.

Jasper M.
Grado:

El cliente no dejó un comentario.

Don G.
Grado:

El cliente no dejó un comentario.

Austin L.
Grado:

El cliente no dejó un comentario.

James S.
Grado:

El cliente no dejó un comentario.

Steven W.
Grado:

Terrible customer service, inaccurate charges,when I called about charges was told GM would call back no follow up . Will never use Uhaul and especially this crooked store Again BEWARE

Matt H.
Grado:

El cliente no dejó un comentario.

Brent W.
Grado:

El cliente no dejó un comentario.

Mark K.
Grado:

El cliente no dejó un comentario.

Scott K.
Grado:

El cliente no dejó un comentario.

Enrique P.
Grado:

El cliente no dejó un comentario.

Meredith R.
Grado:

El cliente no dejó un comentario.

Isaac B.
Grado:

El cliente no dejó un comentario.

Scott S.
Grado:

Steve Garcia was extremely helpful and great to work with-very nice. The team was very helpful throughout the reservation and helping get my auto transport set up. Great location.

Nicholas C.
Grado:

El cliente no dejó un comentario.

Bohan L.
Grado:

El cliente no dejó un comentario.

Caleb A.
Grado:

El cliente no dejó un comentario.

max D.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Ken R.
Grado:

El cliente no dejó un comentario.

Monica W. | Overall Experience |
Grado:

My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.

berry s. | First Impressions |
Grado:

Very professional and helpful

Suzanne W. | First Impressions |
Grado:

I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.

jessica j. | Overall Experience |
Grado:

Great customer service! Will return to this location again!

michelle m. | Overall Experience |
Grado:

It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.

Taylor T. | Overall Experience |
Grado:

This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.

Addison P. | Overall Experience |
Grado:

Great facility and staff!

shavonne e. | First Impressions |
Grado:

A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.

michelle m. | First Impressions |
Grado:

We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.

melody j. | Overall Experience |
Grado:

The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.

Jennifer B. | First Impressions |
Grado:

Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.

Patrick M. | First Impressions |
Grado:

I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!

peter m. | Overall Experience |
Grado:

Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.

Jenika W. | First Impressions |
Grado:

Awesome experience

Brad H. | Overall Experience |
Grado:

Appreciate the helpfulness of the staff

Michael J. | Overall Experience |
Grado:

Jae and his crew are awesome!

BENJAMIN W. | Overall Experience |
Grado:

Great experience!

peter m. | Overall Experience |
Grado:

Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono

Qianyang P. | Overall Experience |
Grado:

The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!

Jackie H. | Reservación |
Grado:

Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick

ANTONIO C. | Reservación |
Grado:

When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end

jasmine b. | Overall Experience |
Grado:

N/a

No reviews have been submitted for this location.

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