El cliente no dejó un comentario.John B.
Customer Reviews for U-Haul Moving & Storage at Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great experience. The staff was very pleasant and made renting and returning the truck easy. I would definitely recommend the downtown location.Margaret W.
I called before pickup time to cancel and was charged for rental. I called again and was told it would take 30 days for a refund???????? WHY WAS CARD RUN BEFORE PICKUPROBERT Z.
El cliente no dejó un comentario.SHELBY H.
The employees was great at accommodating my needs and very polite.JAMES A.
My experience has been a nightmare. Not only did I never receive the requested equipment but I returned the truck after 4 hours of use and you all have been making my life hell. You are charging out the ass for charges that your employees ran up. There's video proof that I returned your vehicle but despite reviewing the footage you play ignorant. Even law enforcement found your local store to be incompetent. You need to fire the general manager. Make your employees wear uniforms and get a better return system in place.Leslie S.
The vehicle was poorly cleaned. The windows were dirty and hard to see and the mirrors were also dirty.SARAH B.
Good Morning, (1) The truck had one windshield wiper that was functional; the other windshield wiper was pointed away from the windshield and had no blade. (2) The windshield glass was filthy. (3) The location did not have the moving blankets I reserved. (4) The location said they had the dolly and hand carts, but did not place them in the vehicle. When I arrived at my move-out location, I discovered the absence of the equipment. When I called the store location, they said they no longer had the equipment. Please adjust my bill so I am not charged for these items. Thank you, Christopher DonovanChristopher D.
El cliente no dejó un comentario.Carla G.
The agent who serviced me made my day 🤣 My kudos for herkeith S.
El cliente no dejó un comentario.Greg V.
Great job, excellent customer service from each team member. Only problem I had was that appliance dolly requested was unavailableTony M.
El cliente no dejó un comentario.roger K.
El cliente no dejó un comentario.Tammy D.
El cliente no dejó un comentario.Cedric C.
Was lied to about price was told I was paying a 300 dollar deposit and come to find out it was not a deposit and qas charged 700 dollars to drive 289 miles.earl M.
El cliente no dejó un comentario.Ruel L.
El cliente no dejó un comentario.Edward M.
Service is always great at this location.Molly C.
El cliente no dejó un comentario.Kateland G.
Always a positive and pleasant experience at the union location. The manager is very helpful and professional.KINON K.
The truck had trash in it and was filthy. Despite the fact that we reserved a dolly, they did not have any and told us to buy one.Jeremiah S.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Lucas B.
El cliente no dejó un comentario.Cynthia A.
Change the office , My 2nd visit in 60 days both were negative experiences !Everett J.
El cliente no dejó un comentario.Joseph H.
Nothing. The service was perfect.Trena P.
I returned the truck with the gas hand on exactly what it was on when I received it and was charged for it. Never again at this locationAleghsa H.
The App would not work and I was charged a full day when I only had it for 3 hoursWILLIAM H.
nothing. I love going there to rent your u-haul truck, they are very help ful,respectable and kind.thank you all for helping me.Jessie C.
Definitely keep the young lady at the front desk who assisted me in my order. She was awesome!! Actually everyone there was very helpful and friendly!! I did have an issue with the fuel levels I left with and how I returned it. I was sent a link after I ordered to make sure the fuel level, mileage, etc was correct. I did not see that until I arrived at my daughter's apartment. I was asked by corporate to pull a 5x9 trailer back to Nashville and was offered a $25 credit to do so. The pickup site could not get the computer side to work. We worked with it for about 30 minutes. There was no response from corporate to get it corrected. I even called after getting loaded to see if corporate had responded. Anyway, with all of that said, I missed the text to check the fuel before I left the site. I brought the truck back with more fuel than I was given; however, the computer setup had me being charged. I left and put in another $35 of fuel. It is just ironic that I was going to help out the company by pulling a trailer back and ended up losing out altogether. I did not check my text by being held up and distracted and then not getting to pull the trailer back. Just a bit frustrating that a perfect storm hit that ended up costing me about $55-$60.Joey S.
El cliente no dejó un comentario.DEVIN B.
El cliente no dejó un comentario.Corey T.
My equipment was not cleaned or ready for my arrival. As such, I was delayed and ended up having to pay additional money to my crew of movers that were waiting. Staff was rude and unhelpful. I've been working with corporate to help resolve the situation and so far have gotten nowhere after a week of being told this would be fixed. Please help!Peter K.
I've been using UHAUL for at least 30 or so years always loved them and there prices!Trina R.
The location is fine...but whomsoever in charge of office procedures is not doing a good job.Joyce M.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.Ruby B.
El cliente no dejó un comentario.JAMES A. | First Impressions
Customer Service in the store was very kind! I would recommend this location and will return again! Giving out smiles makes them return smiles, the lady helping me was very sweet and took good care of me!Jacquie R.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Yvette G.
El cliente no dejó un comentario.KAYLA M.
El cliente no dejó un comentario.Tammi T.
El cliente no dejó un comentario.Jacob D.
The day before is was to pick up the truck in Southhaven, MS I received a call from an agent stating that I would have to pick it up on Union Street in Memphis, TN. One of the most dangerous parts of Memphis. I was very unsatisfied with the change in location. Also, the agent there did not give me a copy of the contract. I had to call uhaul, wait to speak to someone and they emailed me the contract.John W.
El cliente no dejó un comentario.Jay B.
Be a little more accurate on the gas amount in the tank at the time of picking up the vehicle.Harry F.
El cliente no dejó un comentario.Bill B.
I reserved a van and a dolly, but when I got there, a dolly wasn't available. This meant that I wasn't able to move the piece of furniture by myself, so I had to wait for my roomate to get home, which wasn't until 9:00 pm. It was honestly a huge hastle to have to get a temporary parking pass to park the U-haul at my apartment and leave it there for 3 hours and then finally move the stuff into my aparmtent at 9:30 pm, all because the dolly (that I reserved) wasn't available when I got there. Incredibly frustrating, honestly.Weston M.
El cliente no dejó un comentario.Josia K.
El cliente no dejó un comentario.Terri McKinley S.
El cliente no dejó un comentario.JONATHAN B.
The only thing that was inconvenient for me was the hours that I could access my unit. I just wished it was 24 hours. This didn't affect my decision to stop using storage, I finally found a place to call home. I absolutely loved the staff at this location. The manager should get a raise, she's just the best. Once, I forgot to lock my unit and left the door open. She put a lock on it for me until I came back again. I felt like she was always willing to work with me if I was late, maybe it was the policy but she made me feel like she was looking out for me. I will miss chatting with her. Thanks for letting me use the storage. Also, I frequently rent your trucks and I'll say It's always hassle free and effortless, except the hauling furniture part. Thanks Again!eMILY A. | Overall Experience
The women inside were so nice!Tracy B.
El cliente no dejó un comentario.Gina G.
El cliente no dejó un comentario.Corey T.
When I walked in there was no greetings whatsoever. You could tell the employees really didn't want to be there or they hated their job. When I walk into a place of business that is going to be taking my money I expect to be greeted or at least say, hello how ya doin. This was not the case.Nicholas P.
Better customer service! Actually let the renter know that all has been done and approved! That was not done for me!Jeanne M.
El cliente no dejó un comentario.Christopher R. | Overall Experience
El cliente no dejó un comentario.Joseph E.
Extremely friendly and helpful staffJim D.
Drop off was easy and quick.Pascal F.
Customer service was terrible !!!! 2 of the 3 assistants at the counters were chowing down on fried chicken and didn't have time for me. The third assistant served me without a smile and I felt like I was an irritation rather than a paying customer ! The goods van was great- everything else VERY disappointing. You can do better.jeremy N.
The trailer I rented had water a water leak every box that was placed in trailer was wet and the bottoms fell out... the trailer needs repairs badlySamuel H.
El cliente no dejó un comentario.Valerie H.
Person hooking up the trailer did not tighten hitch enough. When driving home, the trailer disconnected from the hitch. I should note that this was college move-in weekend so it was somewhat hectic for them. Also, last minute rentalRick P.
I made reservations for the uhaul when I got there I was told they didn't have a vehicle to call 1800 number. I left then tried another location nothing avaliable I went back another agent just honored my reservations like nothing had happen the vehicle was there the whole time now its storming.only that day I felt like I was overcharged 130 miles in town I can't see it I tried to call but no answer. What a rip offDeloris P.
El cliente no dejó un comentario.Billy H.
The staff at this location were rude and unhelpful. Not one person was greeted. The person on the lot was cussing and throwing equipment on the ground. The person inside the office walked past us and went inside never once asking if we were helped. They proceeded to get on their phone until we approached them for assistance. Overall just a terrible experience.Katherine S.
Pick up was a nightmare. This process took 1 hour to complete, even though I had checked in online. (30 minutes to get through the line and 30 minutes to complete the check in). Check out was very strange. One uhaul employees took the key from us before we went in the store and did nothing else such as check us out or inspect the vehicle. It was all just the straightest ordeal. I hope I don't need a uhaul in the near future.Robert T.
Took forever to get the truck, employees late for work to wait on us, unorganized, dirtyyyyyy truck, things broken and all the service lights on, truck drove horribly, gas cap, light inside, window crank all fell off or was missing when i got in. Then the prices online from my quote didnt match. No way i drove 26 miles in town. Would not rent againElizabeth M.
Closed when we got there and not much room to parkSharon B.
The customer service was terrible. I waited two hours to receive a vehicle.. I set a reservation for 430pm. The team was not helpful, wasn't apologetic, did not compensate me for my time and did not make my experience great. I will never use or recommend UHAUL again. The U for uhaul literally stands for YOU do it yourself because the team is NOT helpful.Steven S.
Mr. Tim was ver patient and professional.Shelia T.
My chief complaint and reason I will never use Uhaul was the bait switch tactics. I had a reservation to pick up at the Germantown location and was called the day before to be told there are no trucks AND no effort would be made to correct the problem. My guess, this is common with Uhaul. You got more money out of us in a desperate situation but I will tell everyone I can about your fraudulent t practices. Shame on Uhaul.Alan Y.
I accidentally left some items in the truck that I rented. I brought it before close, no one came out to receive the car. So I left it where it was. Apparently it was not checked in until the next morning, at which point I was told that nothing was found in the vehicle. I don't know if I really believe this and it seems like really bad customer service and not according to protocol in terms of receiving vehicles that are being turned in for the day. I would never recommend this location to anyone. Not to mention the fact that when I got there, I actually didn't have the vehicle that I was supposed to get so I had to have a truck instead with terrible gas mileage per gallon. Extremely unprofessional. Highly disorganized.Katie G.
Include moving blankets and straps in the cost of rentalBill J.
Servicio al clienteKelly W.
Too many things wrong to list here!Antonio F.
El cliente no dejó un comentario.Ralph M.
Employees were rude and on their phone constantly. Jay PerkinsJay P.
They are very rude and don't have manners they don't have customer service at allTAMEKA F.
Supplies I ordered and paid for were not provided. Truck had used furniture rugs inside.Sergiy P.
El cliente no dejó un comentario.Bianca C.
El cliente no dejó un comentario.LaWanda H.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Dominic D.
El cliente no dejó un comentario.Paul L.
It was an easy and fast process!Jeana R.
El cliente no dejó un comentario.Eliax J.
My reservation bounced/switched between three different uhaul locations, which was a nuisance. The Union Avenue location, where I finally picked up the truck, wasn't as clean and organized as others I've seen (but the truck was very clean). On the good side, it didn't take long to get my truck and be on my way.Brent C.
Son went inside and checked in, got receipt, 3 girls said someone would come out to help us. No one came, he went back in and asked, heard 1 girl say I can't do it then wanted us to take the trailer to another site. I went in and asked for help, she said someone would come out, nobody came. I backed the trailer into empty space and son unhitched. I went back in and told them we dropped it in a space and heard one yell thanks. If this was typical customer service I would never rent from UHaul again but I know it's not. This was a disgrace typical of people who don't care about the company they work for, rude and crude.Steve H.
It was super service and the team was highly courteous. Keep up the good workSreeramaiah V.
El cliente no dejó un comentario.DAVID B.
Excellent location, my favorite in the city with Outstanding Customer Service!!Corey T.
El cliente no dejó un comentario.Terrica B.
There's nothing to improve. My over all experience was excellent. Thank you all so much for all of my moving needs. Sincerely, India BledsoeIndia B.
I did not see any need fo improvement. Staff has excellent people skills, very knowledgeable about procedures, efficiently perform assistance, mindful concerning focusing on customer service.Barbara C.
El cliente no dejó un comentario.Harry H.
They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from ourTiffany M. | Overall Experience
Mrs. Crystal is the best.Timara F. | Overall Experience
El cliente no dejó un comentario.naomi n. | Overall Experience
El cliente no dejó un comentario.NIGA S. | First Impressions
Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.Laquinta P. | First Impressions
This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.LEROY E. | First Impressions
El cliente no dejó un comentario.CINDY A. | Overall Experience
Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.Chris R. | First Impressions
They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raisenaomi n. | First Impressions
The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.Ashley C. | Overall Experience
For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customersKeoka B. | Overall Experience
El cliente no dejó un comentario.Monroe R. | First Impressions
Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.Everleana J. | Overall Experience
El cliente no dejó un comentario.Lisa P. | Online Move In
Great staff and storage location!james g. | Overall Experience
I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?KIM H. | Overall Experience
Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent jobONeil J. | First Impressions
I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!nefertiti o. | Overall Experience
The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!KOZETTA T. | First Impressions
The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!KOZETTA T. | First Impressions
Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.OLIVIA B. | Overall Experience
I could never get in my storage unit and it was way to expensive.Shawona H. | Overall Experience
My card for my unit does not workJasmine M. | Reservación
I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".Michael D. | Reservación
Excellent service and staffJUANITA R. | Overall Experience
I would recommend you facility to anyone looking for storage or moving supplies.lori w. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!