The guy came right out and took my key. Was there 1 minute! Very friendly as well. A+++WILLIAM F.
Customer Reviews for U-Haul Moving & Storage at Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The location was really far from my house....it definitely wasn't the closest location to me. They had way too many trucks, the parking lot was tough to get in and out of.SHERRY H.
I was called twice to ask if I could bring the uhaul truck back early for another customer traveling to Colorado. I brought it in around 1030 after working to finish up as fast as possible. I asked if, in return, they could help a bit with the extra miles that I went over on my trip but they referred me to call uhaul on the phoneâ€¦this had a 45 min wait and no answer to my question. Can someone help me with this question? Ronnie Daniel 501-539-3892Ronnie D.
Very efficient and friendly!!PMARC L.
We parked the truck in the middle of the lot and when we got out to ask where to park it, the employee just told us to leave it there and that was that. Super quick and easy!Faith V.
El cliente no dejó un comentario.MICHAEL N.
Uhaul was nothing but trouble.Michelle B.
El cliente no dejó un comentario.Kaitlyn K.
El cliente no dejó un comentario.MOHAMAD H.
Lot is tiny.Brent D.
El cliente no dejó un comentario.TAJHNAE C.
I was assisted by one of the employees and she was great even helping guest that others were getting frustrated with. Thats the extent of my good comments. The 26' truck I got was extremely loud and unstable. This was an older truck that hadnt had much work done to it including the fact that it needs and alignment and power steering fluid. I was completely unsatisfied for the amount of money I paid and invested. I left the tank with more than i got with. Also after i dropped off the uhaul i noticed i didnt have my keys when i went back to uhaul maybe 30 mins later because that's where my locator app took me to for my keys. The 2 guys inside said that they hadnt seen any keys, however right before they closed the app showed me.that there was movement. One of the guys was asking me was my.address and other things correct and what my work schedule was.Giovonnte B.
The employees here were helpful when I told them about the lights they said they would fix them before the next person got the trailer. I would recommend this location.ROBERT M.
Mr. Williams was a grouch and dropped the F bomb a few times because of how tight the chains on the trailer hitch was.Jonathan D.
I think I was charged for 2 extra days instead of one, and there was an unexplained 20 on invoice as wellNicole T.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.GREGORY G.
El cliente no dejó un comentario.Stan B.
El cliente no dejó un comentario.RODNEY A.
El cliente no dejó un comentario.SAMEH S.
Fraudulent fuel charge added to return even though it was full. Credit card notified and criminal investigation reportedCharles H.
El cliente no dejó un comentario.CHRISTOPHER R.
El cliente no dejó un comentario.THOMAS D.
El cliente no dejó un comentario.Hollye R.
El cliente no dejó un comentario.David G.
For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customersKeoka B. | Overall Experience
El cliente no dejó un comentario.ALEXISMARIE C.
El cliente no dejó un comentario.Hayley L.
El cliente no dejó un comentario.Rick Z.
El cliente no dejó un comentario.CYNTHIA G.
When I came to collect the vehicle dealing clark was talking on phone. In the entire process she was on phone and working for me. This is not acceptable for any company. I drove just 6 mile total and they charged me 2 gallon gas price. Their behavior was also not good.Udai S.
The people at the counter aren't professional. Don't speak when you walk in, don't ask how can they help. Sat there eating chips. Not a big deal but could definitely up the professionalism.JEREME S.
Had a nice talk with these guys. Loyal & trust-worthyTYRONE B.
Everything was very goodWHITNEY M.
El cliente no dejó un comentario.Craig P.
The truck I received was clearly in need of repairs/maintenance. The brakes were very weak and the rear cargo door was nearly impossible to close. For safety reasons, I would not rent this truck to anyone else until the issues are fixed. Thankfully I was not injured.BENJAMIN S.
El cliente no dejó un comentario.Glenn D.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.SHARATH K.
I went into work early (7:00am) to get off early and scheduled the pick up on a Holiday weekend Friday 4pm. I got my uhaul immediately and everyone was professional and welcoming. It was a breeze. Very impressed with the whole thing and couldn't be any happier. I feel like the employees should be 100% be compensated for customer experience. Well done and keep it up. I looked at the reviews before coming here and it didn't disappoint.RICHARD T.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Robbie K.
I was disappointed to find out that turning the vehicle in one day early did not warrant a credit of any kind. Basically you have people over a barrel with no way around it. Even rental car agencies credit customers when a vehicle is returned early. Give that some thought please. I spent close to $1500 for the vehicle, insurance, accessories not to mention $265 in fuel. Is that enough for you U-HaulJ H.
El cliente no dejó un comentario.GLEN H.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.ELLIOTT H.
El cliente no dejó un comentario.JUDITH R.
El cliente no dejó un comentario.CORTEZ H.
The pull up and turn in was amazing.TIFFANY B.
Nothing,. It was great.EDNA R.
The visit was quick and efficient.Terry B.
This is the best U-haul location in Memphis that I've used. Very nice people.mike L.
El cliente no dejó un comentario.WILLIAM R.
Horrendous customer service. Put me in a very sad mood the entire day. I felt completely mistreated as a customer. Vehicle originally reserved was unavailable. I was blamed for vehicle being unavailable. No apologies offered. I would like my $50 credit for inconvenience.Marisa N.
The phone version of picking up the van didn't work at all. We have to rent a van every few months and because of covid I opted for the phone version. Did everything right. Van was there. But the online operator wouldn't verify my rental after several tries. So I had to go into the store and wait in line. Then They had to remove my phone version to be able to check me out. The folks inside the store are great and fast, but this process was worthless. I've already started looking for options for two months from now. Plus the van was full of crud in the cab. Come on Uhaul. Lazy, inefficient, and shoddy work.MICHAEL D.
Everyone did an excellent job from checking out to returning the vehicle.juanita R.
Not sure who's end was at fault, your reservations department or the store, but I'm just glad I got a truck for a portion of the day. I was scheduled to pick up a truck at 2pm. When I get there, they say it's for 3:45pm. I never once got any update on a reschedule. They only had 1 dolly (I requested 2) and no mattress bags (I requested 1). Luckily the gentlemen helping me had a spare personal dolly and offered to throw it in at no cost. While I was there, multiple people had issues including someone who got so far as to put a reservation on my truck that I ordered days ago. Of course they had to cancel that person's order as mine preceded theirs. All of this to say, WHAT A NIGHTMARE!! After speaking with a representative over the phone, the best they could do to discount this ridiculous adventure was some voucher (never gave me a total) that I could use maybe today. How does that help me in the now? Your customer service needs improvement.BLAIR D.
I ordered 2 dolly's for my truck days prior from my pick up date but upon arrival I was told dolly's sold out on them. So I couldnt get the 2 dolly's that I reserved alongside the truck.O DHALSIM S.
Was given a truck that smelled nasty. I purchased my own air fresheners and still could not stand driving it. Did not even go buy and move everything I needed to because it was so bad. When I returned the truck I tried to explain the situation but was just talked over by TWO representatives (one who cleans the trucks and the lady working the counter)and told "they know the truck stinks. It smells like something died in it." When I tried asking why they would give the truck to a customer in that condition I was once again argued with and told "that's how it is." This led to a screaming match between me and your employee who cleans the trucks infront of a lobby of customers (not sure why he was even inside to begin with). I told them that is not how you run a business and I would call corporate to share my experience I was told "you call corporate". I did try to call you guys but could not hold longer than the hour I waited. You have the most unprofessional staff at your Memphis location on union avenue. The staff argues with customers and say they know problems exist and refuse to fix them. I will never be using your service again nor will I let my friends/family after what I experienced. It was a waste of $160. Would love to share more details about you worthless staff, give me a call 269-348-2033.Alexander B.
El cliente no dejó un comentario.ALEXIS R.
El cliente no dejó un comentario.carlton S.
They locations computers were down when we arrived. The agent was helping another customer, by calling another location to get her checked in, she did not offer the other gentleman or I the same help and when we asked she was offended. She reluctantly asked the other agent to check us in also. That made us 35 minutes late to get started with our movers and I ended up having to pay an extra hour. The next day when I returned, because I had to do a after hours check in, because we missed the check back in by 15-20 minutes. I could not get the app to work when checking in, when I went back the next day she was very helpful and friendly. I will chalk it up to a stressful day with the equipment not working.Lynette H.
El cliente no dejó un comentario.Brittany C.
Be Safe Stay BlessedJAMES W.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.KADESA W.
Very nice employer's yall have on Union Avenue. Just hate we had to make reservations for a Unhal but overall all was well. Thanks and have a blessed yearBetty L.
El cliente no dejó un comentario.Alexus T.
Trailer was ready on time and the process was easy!Douglas M.
Nice & supportive staffEdward M.
Although the rental experience was smooth and customer service on par, we were surprised to be charged $14 for driving literally 6 miles total. The gas indicator never moved, so this will be disputed and was an unexpected surprise charge.LOWRY W.
El cliente no dejó un comentario.WILLIE W.
Everybody I interacted with was friendly and helpful. Equipment was ready, clean, and functional. I felt apprehensive going into this experience, but it all unfolded just as it was planned.CHARLES A.
El cliente no dejó un comentario.STEVEN B.
On a scale of 1-10, I'd rate it 7+. Pleasant experience, nothing offensive, but nothing pushing-the-limit stellar, either. I'm a repeat customer and have had consistently good experiences. How to improve? The truck was really clean in side. Outside, the windshield was dirty. Grounds are consistently clean, thank you! Waiting room feels cluttered, but it's organized merchandise-clutter.Frank R.
El cliente no dejó un comentario.Milton W.
keep on keepin on!Eugene C.
El cliente no dejó un comentario.JOSHUA B.
El cliente no dejó un comentario.Quentin H.
I did make a reservation online earlier in the week and included a hand truck as well. When I arrived to pick up the vehicle, I was informed there were no hand trucks. For obvious reasons that was incredibly inconvenient, however another employee found what was apparently the only one on site and resolved the issue before it became one. The staff handled things professionally and as polite as possible, but I would encourage measures to be taken to ensure adequate inventory prior to the customers arrival.Angela A.
The website had issues during the return process (image upload for mileage/fuel)David P.
Fast and joyfulROBERT J.
El cliente no dejó un comentario.Hobson G.
Was met out front by a very friendly gentleman that quickly got the truck checked in and had me on my way. Overall, a very pleasant experience with U-Haul. My only recommendation is that as U-Haul refreshes the fleet, they get radios that can accommodate auxiliary connections that allow you to play music from the phone.Clyve B.
Excellent Service!!!ðŸ’¯ðŸ’¯thomas B.
STAY BLESSðŸ™ðŸ™JAMES W.
El cliente no dejó un comentario.Juli S.
El cliente no dejó un comentario.Candi S.
El cliente no dejó un comentario.Jimmy A.
El cliente no dejó un comentario.Christyna C.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Bahati N.
El cliente no dejó un comentario.Lewis B.
El cliente no dejó un comentario.EUGENE C.
El cliente no dejó un comentario.AMRA M.
The A/C did not work. I had to find the guy to check in, when the manager saw me pull up. She having a casual conversation, so i went inside and i was told the guy to check me in was outside. It would have been easier to call the guy. Lack of customer service!Derek W.
didn't provide all the equipment from my order. the furniture dolly was not available.Jesse M.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.michael H.
El cliente no dejó un comentario.Monroe R. | First Impressions
Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.Everleana J. | Overall Experience
El cliente no dejó un comentario.Lisa P. | Online Move In
Great staff and storage location!james g. | Overall Experience
I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?KIM H. | Overall Experience
Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent jobONeil J. | First Impressions
I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!nefertiti o. | Overall Experience
The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!KOZETTA T. | First Impressions
The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!KOZETTA T. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!