Location has extremely POOR customer service. No customer service skills whatsoever. Too many issues to list. Absolutely horrible. I cannot even start to comment why because I'm trying to put the whole thing behind me. Find a local neighborhood dealer or choose another company altogether. Next time I will gladly pay dobule to avoid this experience..Keith M.
Customer Reviews for U-Haul Moving & Storage at Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Kyle P.
The rear door will not close after we loaded all our stuff.It wasted hours of our time. Help line will not answer the phone. When we returned the truck, the staff did not even say anything when we said the door would not close. Worse service!!!!VISWANATH C.
1) I was overcharged on Rental. When I made the reservation it showed a charge of about $45. But when I went to pickup the truck it started to show a charge of about $116 2) I drove the truck 9 miles. Before dropping off the truck I pumped in gas and made sure the gauge was back at where it was when I picked up. I have pictures of that showing that gauge was returned to its original position. But uhaul charged me extra saying that I did not have gauge back at its original position I have opened up a case to get refund for the two things mentioned above.Omar J.
El cliente no dejó un comentario.Tia W.
Truck was dirty upon pick up and was not thoroughly checked before sending receipt.Kahlia C.
El cliente no dejó un comentario.deborah T.
Everything was good at the drop off site too. Staff was knowledgeable and friendly.dawna Q.
Service and Equipment at this location is always on point! Management and staff work together to create the ultimate customer experience and it shows. I prefer this location over any other location in the city because of the people who work there.Corey T.
The staff at the counter are just very very unhelpful and have a bad attitude.Adam T.
The new? streamlined checkin process was a big improvement since the last time I did this.Brian H.
El cliente no dejó un comentario.terry K.
The woman that helped me was ExcellentGregory A.
The air conditioning at the Union Avenue was not working during a HEAT Warning âš ï¸ Only one manager was working and she hooked the trailer up incorrectly with the chain dragging. The two dollies not the pad I ordered were provided and THE TRUCK still had a lock on it !!!! I had to purchase both a dollie and bolt cutter to use the equipment. This location should be closed until corrections are made there !!!Daniel S.
Please make sure the U-Haul app coordinates with the UHaul locations. I did not receive the van I reserved, nor did I receive the auto transport at this location. I had to go to another location to pick up the auto transport.Andrew H.
Attendant was minimally helpful and failed to apologize for a terrible truck.Mark M.
El cliente no dejó un comentario.Muneer C.
Front end of truck was chewed up and there was paint on the dashboard.DAVID R.
I was scheduled to return the van at 12:30 pm. I returned it at 12:05. The employee said to leave the keys in it. He would check it in and email an invoice. I got the invoice and was charged for 2 days because he waited until 12:51 to check in the van. I guess he was hoping I wouldn't notice.William F.
Tim checked me in and even though he was super busy and appeared hot due to the high temperatures and the ac not working in the building he had a great attitude.Paul M.
El cliente no dejó un comentario.Stephen A.
This U-Haul facility was great!! They had all of the equipment we reserved. It was a super easy process to pick up. The staff was friendly and helpful when we picked up and dropped off. One of the best U-Haul experiences we've ever had!!Bekah B.
El cliente no dejó un comentario.David L.
This was the worst rental experience I've ever hadAllison H.
El cliente no dejó un comentario.Hobson G.
El cliente no dejó un comentario.Elaine M.
El cliente no dejó un comentario.Sheila C.
El cliente no dejó un comentario.Jose R.
Don't give a customer a truck with the check engine light on when they're making a 500 mile one-way trip. Very risky. Truck drove fine and did make it to the destination, but the peace of mind would have been nice that the truck was in full working order.Michael B.
Lackadaisical customer service and sleeping employeesClifford M.
El cliente no dejó un comentario.Yuvonne T.
Employees very rude during check out and would not direct me to the correct truck. I had to walk around a try my key in each door. The employee could have just told me to Mach up the number on the key to the truck. And where to find the number on the truck.Andrew P.
El cliente no dejó un comentario.paul A.
El cliente no dejó un comentario.Tara N.
You could make the return process much easier to figure out.Tonya W.
I had a reservation; it was a quick check-in. They were very professional. My only critique would be to have an option for customers to fill-in/type in information that wasn't shown through the truck assessment. But I was able to speak with someone who helped me so again they were very helpful and professional. The check-out process was equally as seamless and accurate.Tamika J.
Have some blankets and hand cart available to rent, There were zero available.Gaylon P.
El cliente no dejó un comentario.Avery S.
This was a nightmare experience. I will be sure to make sure I tell everyone how I was refused roadside assistance and told I was liable and the expert not correctly identifying the problem all despite me having a hitch installed by U-Haul, paying for installation, purchasing insurance, and having warranties. I will be asking for my money back and potentially for U-Haul to pay for the damages to my car pending mechanic inspection. I can't believe I was stranded and told told to go to a hardware store and fix it myself.Ramsey A.
Very nice and friendly woman checked us out. Easy to get and easy to check out.Doug B.
Thank you so much for your excellent service.Anita L.
El cliente no dejó un comentario.George F.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.John L.
We had a very positive experience with this U Haul facility. Everything was ready when we arrived to pick the truck up, and all paperwork was in order.Joseph N.
El cliente no dejó un comentario.James E.
Busy location, truck needed cleaning. The staff knew what they were doing but not very customer service friendly.Amy H.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Jacek K.
They need more space in the yardBrian B.
Ordered a two wheel dolly, 4 wheel dolly and packing sheets and all were not available. You shouldn't have let me order and expect to have the equipment available. I had to spend another 100 dollars to purchase equipment. The truck was dirty and ac didn't work either.Tim W.
El cliente no dejó un comentario.Lindsey C.
Uhaul is just as bad as a title loan place that takes advantage of people and their money. I had to put a $100 deposit down to us e my debit card, which makes no sense bc the money automatically goes through- if it's not in the bank it wouldn't work. Also, nothing was mentioned about a fuel surcharge. Online was advertised $25 a day and I had the truck for two days and my bill was $190, even tho it was returned with gas and the employees sat and watched us wile it down and vacuume it out bc they threatened to charge $50 if we didn't. I will never use Uhaul again nor would I recommend.krista M.
Staff was personable, knowledgeable. Great experience!SARA W.
I suggest different management at this location. The manager there now lacks customer service skills and effective communication.TALENA P.
El cliente no dejó un comentario.Wikelmann L.
Took 30 hours to get receipt that the truck was checked in. I was told it's because there was an issue with the truck. Yeah, it was a piece of crap from the start.Matt M.
El cliente no dejó un comentario.Tamara T.
El cliente no dejó un comentario.Jeffrey E.
Please help make moving more affordable. This process was definitely more expensive because of your fees. Not reasonable pricesQuintina B.
El cliente no dejó un comentario.Thayer E.
The facilities, service and equipmentJay H.
Pickup truck hadn't been cleaned inside and tire monitor system was sending service now message on dash but overall I got in and out quick and truck ran excellent. All in all, it was worth it.Kerry W.
El cliente no dejó un comentario.Ann H.
First of all they made me get a bigger truck because they said that everything was booked I went back to the lot and nothing was move that means they just wanted to give me the truck in particular, there was trash in the truck and I took it like that I thought it was normal later on I got charged $50 for the same fucking trash that was there this is ridiculous never ever ever again .. I call back she was acting stupid and never call me backCarlos C.
El cliente no dejó un comentario.Duane L.
Get new employees that are not rude.Johnathan E.
Thank you so muchBianca G.
Great service!!Katherine K.
El cliente no dejó un comentario.Alexandria M.
El cliente no dejó un comentario.Donna D.
The customer service was extremely poor.Lyndsey P.
El cliente no dejó un comentario.Lucreasies K.
Nothing. - it was great. The General manager was super professional. The vehicle was immaculate and the turn in process is so easy.Michael M.
Rude customer serviceSheneria E.
Keep up the GOOD work!Clevell S.
This location gave me the proper information while submitting my complaint. They also gave me great customer service and was very informative.Kris R.
The women who completed my transaction was excellentAngulika C.
It was unclear where to leave the van (the office was closed when I arrived to drop it off) and I took a picture of the dashboard after I dropped the key off so the fuel amount was not shownLyndsey W.
Awesome staffQUENTIN H.
El cliente no dejó un comentario.DVENNIO W.
El cliente no dejó un comentario.Kevin S.
Both employees were extremely pleasant and helpful.SIMON G.
I appreciate them calling me before they canceled my reservations. I was 3 hours late getting my uhaul. They called me twice before they cancelled it. I was able to talk to them and get there just in time.Daelon W.
El cliente no dejó un comentario.gary L.
stop renting out damaged and empty uhaul trucks and then overcharge customers due the contracts not being updated at pickup location when truck are rented out.Rosalind C.
Canceled my reservations because I was not there at 8 amgreg B.
Didn't find drop box to place keys so I had to take them to clerk inside.QUENTIN H.
I reserved a dolly and moving pads and none were available when I went to pick up truck. Truck was super clean and in good condition. Friendly service.Michael C.
El cliente no dejó un comentario.Ann H.
The lady acted as she didn't give a shit. When I dropped off the truck on time I had a problem with app. Give her keys and she checked truck In over an hour late causing me to be charged for two days.Thomas S.
El cliente no dejó un comentario.Arthur A.
El cliente no dejó un comentario.Rodney D.
The young lady was very helpful and politeDelores B.
1. Make your web-based after-hours check-in functional so that you don't rip off customers by effectively requiring after-hours service fee, because customers cannot check in after-hours on your website. Horrible! 2. Woman who provided our rental was terribleâ€"uncommunicative, refusing to explain processes. Worst I have ever encountered in a customer-facing position. Replace her or coach her up.Thomas P.
The area was a little congested, so a few more directional signs would have helped. But the assistance I eventually received outside was excellent.James P.
Clean the uhaul. Smelled of cat urine. What looked like blood stains on wall too. Better customer service as well. Online quote was not upheld at arrival - was $60 more . Trailer was not at original location so I drove miles to this location - was not notified of the location change. Return time was not in the contract so I was charged for an extra day though there was not specific return time requirement.Andrew S.
I booked for 10' truck but they cancelled my booking as I was a little late because of the bad weather condition. It was a tornado warning. So, they offered me 15' truck which was expensive for me. They shouldn't cancelled my booking. Overall my experience was good.Ravi K.
They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from ourTiffany M. | Overall Experience
Mrs. Crystal is the best.Timara F. | Overall Experience
El cliente no dejó un comentario.naomi n. | Overall Experience
El cliente no dejó un comentario.NIGA S. | First Impressions
Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.Laquinta P. | First Impressions
This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.LEROY E. | First Impressions
El cliente no dejó un comentario.CINDY A. | Overall Experience
Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.Chris R. | First Impressions
They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raisenaomi n. | First Impressions
The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.Ashley C. | Overall Experience
For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customersKeoka B. | Overall Experience
El cliente no dejó un comentario.Monroe R. | First Impressions
Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.Everleana J. | Overall Experience
El cliente no dejó un comentario.Lisa P. | Online Move In
Great staff and storage location!james g. | Overall Experience
I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?KIM H. | Overall Experience
Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent jobONeil J. | First Impressions
I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!nefertiti o. | Overall Experience
The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!KOZETTA T. | First Impressions
The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!KOZETTA T. | First Impressions
Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.OLIVIA B. | Overall Experience
I could never get in my storage unit and it was way to expensive.Shawona H. | Overall Experience
My card for my unit does not workJasmine M. | Reservación
I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".Michael D. | Reservación
Excellent service and staffJUANITA R. | Overall Experience
I would recommend you facility to anyone looking for storage or moving supplies.lori w. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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We have an adaptive reuse program to better the environment!