Was met out front by a very friendly gentleman that quickly got the truck checked in and had me on my way. Overall, a very pleasant experience with U-Haul. My only recommendation is that as U-Haul refreshes the fleet, they get radios that can accommodate auxiliary connections that allow you to play music from the phone.Clyve B.
Customer Reviews for U-Haul Moving & Storage at Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent Service!!!ðŸ’¯ðŸ’¯thomas B.
STAY BLESSðŸ™ðŸ™JAMES W.
El cliente no dejó un comentario.Juli S.
El cliente no dejó un comentario.Candi S.
El cliente no dejó un comentario.Jimmy A.
El cliente no dejó un comentario.Christyna C.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Bahati N.
El cliente no dejó un comentario.Lewis B.
El cliente no dejó un comentario.EUGENE C.
El cliente no dejó un comentario.AMRA M.
The A/C did not work. I had to find the guy to check in, when the manager saw me pull up. She having a casual conversation, so i went inside and i was told the guy to check me in was outside. It would have been easier to call the guy. Lack of customer service!Derek W.
didn't provide all the equipment from my order. the furniture dolly was not available.Jesse M.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.michael H.
Very friendly and helpful staff overall A1 service they need to train one of your other location but I won't disclose it....thanks again guys see you againANTONIO R.
I had a great experience! Really appreciate the friendliness of the team members I encountered. David was great and personable.Sharbour R.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.DONNA S.
Thank you for the quick efficient drop-off.DALTON S.
Super great locationELVIS J.
David with over and beyond excellent customer service. He was outstanding and left us feeling confident in the return and leaving with a smile. ðŸ˜Josh L.
Y'all was greatCatrina M.
Have dropped off there 3 times from a one way move. Each time they ask me in a nasty tone of voice "Are you sure this is where you are to leave this trailer". Always wanted me to back trailer in, which I said to them I am not a the person to do that in a tight spot. Became upset because I guess they because, I Guess they had to do some work. Never on any occasion would help me unhook. Your personnel needs to know that "If it was not for UHaul having customers, they would not have a Job there. Kindness goes a long way when a customer is treated with dignity. Yes I would use another location to drop off except this one is the closest.HUGH T.
Terrific customer service. It's nice to deal with people who have feelings and seem to actually care for others.Sean H.
keep on keepin on!Eugene C.
El cliente no dejó un comentario.Latonya W.
Staff was great, equipment was great. I was In and out quickly. After I turned in the rental, I told the ladies inside that I appreciated the great service from ALL of the employees at this location.JAYJEFFREY S.
Very friendlyWANDA D.
El cliente no dejó un comentario.ARRIYA C.
El cliente no dejó un comentario.Ronnie C.
Great service ms Crystal as alwaysELVIS J.
The staff were prompt and helpful!PAUL M.
El cliente no dejó un comentario.Jose N.
keep on keeping on !Eugene C.
El cliente no dejó un comentario.Juanita H.
Easy return. Look forward to my next visit.Ryan S.
Had a lot of complications, and was over double charged. The staff has been amazing in doing the refundJennifer H.
I was charged $23.00 for gas for 9 miles. How in the world can it be that high? Do your vehicles only get one mile per gallon?Ron G.
Nothing to improve. Staff was quite helpful and concerned.Shandaria B.
Inform the customer that returning after hours isn't easy. You will need to call to get help. And the help cost $20. You need a PHD to do it by yourself. I will never keep it past store hours or put to keep 24. I have moved 10 times in 20+ years and have always used Uhaul. I wasn't happy at all.Veronica W.
I was charged twice.dejah H.
My uhaul was not ready at the time of my reservation and they over charged meAlexia C.
Please have someone clean the windshields and windows with glass cleaner on the inside and outside.Larry B.
We rented a van for a local move for a couple hours on Saturday when it was really snowy. We were given the van with the windows and mirrors still iced - it would have been nice for that to have been scraped before but otherwise the experience was ok and price was as expected which was nice not to have any surprisesAnne F.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Jamarr S.
Thanks for the help, super kind!!Matthew H.
Fast and friendly service. Equipment ready to go as promised. Guy who loaded the trailer really nice as was all the people behind the counter. Great experienceMICHAEL D.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.JANET R.
Properly train staff on equipment usage and have enough staff available to assist with the influx of patrons.Sheila P.
Very professional. Very patient, since we have been in this Pandemic some customer service has suffered. It was good to have someone assist me with the patience that was shown.CYNTHIA B.
Dropped off trailer at 1130 am and told I would be emailed a receipt shortly called back at 230 and after holding 15 minutes was told email would be by close of business email finally came at 305 am the next dayNathan P.
I had a very positive experience so I will return again. I really like the return process, whereas, someone meets you outside and process the truck for you. This process keeps you from standing in long lines.KAROL H.
El cliente no dejó un comentario.MARLYN B.
Charge lessPatience F.
El cliente no dejó un comentario.Timothy D.
Dave did a great job fast friendlyfrank P.
Crystal is an excellent managerELVIS J.
Memphis downtown is one of the most dangerous locations in the United States. Would not pick up or drop at this local after dark.Rick H.
Great staff, very helpful. Everything was clean and on time. They answered all my questions and adjusted my reservation with no issues. Very smooth process and knowledgable.SHEREE S.
I love this location Crystal and deshawn are very supportive.knowledgeable and professionalELVIS J.
El cliente no dejó un comentario.SUSAN S.
Crystal, the manager, and Dave, the technician, both have great attitudes, and work hard and patient workers. If you can retain workers such as these with good pay and good benefits, the U-hall as a company will be in great shape!RONALD P.
El cliente no dejó un comentario.CARLA C.
Rental experience was mediocre, what Infuriated me was the subpar uhaul representatives who were rude and condescending. I've used uhaul multiple times last few years, after this experience I will not be using your services ever again and would not recommend others to use uhaul either. Go PenskeKevin L.
El cliente no dejó un comentario.Ruth Ann S.
El cliente no dejó un comentario.Karina B.
The attendant was extremely nice, and helpfulStephen T.
STAY BLESS ðŸ˜ŠJames W.
El cliente no dejó un comentario.Antonio C.
This was not my chosen pickup location, but U-Haul called the pickup morning and said they did not have any 26-foot trucks where I was scheduled to pickup. They did credit me $50. The truck paperwork showed 3/8 of a tank of gas, but it actually only had 1/16th. Also, I had reserved a dolly, but the location said they did not have any. They said I could get one at another location. When I attempted to pick up a dolly at the Southaven store they did not want to rent to me unless I returned it directly to them, rather than return it with the truck. I called the corporate number, and they forced the Southaven store to allow me to return it to Memphis. Everything worked out ok, but it was more hassle than it should have been.TIMOTHY A.
Very friendly and went out of their way to help me. After dropping off, I went outside to wait for my wife. She was actually running late and they guy came out to the street corner to invite me in the store where it was warm to wait on her to arrive. Great guys at this store.HAROLD W.
Prompt and polite service, couldn't ask for a better experience.Matthew C.
El cliente no dejó un comentario.JAMES W.
The check engine light was on l. The truck jumped when driven.Antigua W.
Not good customer service. Associates were unfriendly and unhelpful.ISABELLA C.
El cliente no dejó un comentario.PEGGIE C.
El cliente no dejó un comentario.Samuel M.
El cliente no dejó un comentario.Chiquita W.
Uhaul employees are very professional and friendly.leslie J.
El cliente no dejó un comentario.JACQUELINE H.
El cliente no dejó un comentario.Todd N.
El cliente no dejó un comentario.sapna P.
El cliente no dejó un comentario.JO ANNE B.
El cliente no dejó un comentario.John M.
Everyone was great. Pleasure to do business with this uhaul location.Joshua N.
This was the WORST thing ever. The truck was absolutely filthy. I have over 45 pictures of stains and trash left in the vehicle. The truck had two service lights on and I had to wait hours for roadside assistance to check out the vehicle. I still haven't been refunded and I will never use uhual again. I am contacting the local health department to investigate because I feel my health was jeopardized because of the unsanitary conditions of this vehicle. I would not recommend ANYONE to uhual ever after what I dealt with.Matthew M.
Went to Lamar location first. They did not have one on-site but found one available at Union location. Service at the Union location was exceptional also. Very pleased.ROY B.
El cliente no dejó un comentario.Yolanda W.
Inside of vehicle was not clean. Vehicle had issue with either the front end or the front tires and cauaes a very bad shake.Michael C.
El cliente no dejó un comentario.Harold F.
Nice friendly peopleCatherina L.
El cliente no dejó un comentario.MARIUS H.
The employees working were so kind and helpful! I will be going back for all of my moving needs.ashley H.
El cliente no dejó un comentario.Clifton P.
Keep up the great work ðŸ‘.PERIS L.
El cliente no dejó un comentario.Monroe R. | First Impressions
Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.Everleana J. | Overall Experience
El cliente no dejó un comentario.Lisa P. | Online Move In
Great staff and storage location!james g. | Overall Experience
I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?KIM H. | Overall Experience
Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent jobONeil J. | First Impressions
I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!nefertiti o. | Overall Experience
The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!KOZETTA T. | First Impressions
The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!KOZETTA T. | First Impressions
Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.OLIVIA B. | Overall Experience
I could never get in my storage unit and it was way to expensive.Shawona H. | Overall Experience
My card for my unit does not workJasmine M. | Reservación
I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".Michael D. | Reservación
Excellent service and staffJUANITA R. | Overall Experience
I would recommend you facility to anyone looking for storage or moving supplies.lori w. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!