Received a charge and receipt hours after truck was dropped off with a uhaul member for unexplained damage fees that were not mentioned when truck was dropped off.KEVIN G.
Customer Reviews for U-Haul Moving & Storage at Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Terrible experience. Start to finish .Robin J.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Karen T.
Customer did not leave a comment.Bradley G.
$25 cleaning fee? There is no way anything was left in that vehicle, we used it to transport raffle items to a local moose lodge. There is no way there was any debris in that vehicle.Aaron K.
A buzzer to let people know when needed at registergretchen W.
Customer did not leave a comment.Brian P.
Nothing! Staff was considerate accommodating and forgiving! I was a hour and a half for my appointment but still the job was completed in a timely fashion. Late but apreaceated the excellent service!Robert D.
Customer did not leave a comment.Gerard S.
Customer did not leave a comment.Karen Y.
They could be more friendlyJill B.
There was nobody around. had to wait abut 5 minutes or so to have someone at counter. i understand they need to move other vehicles around but someone should beby the desk. Just as when i had to return my rental i was worried it woould be over the time because i ran into issues which shouldnt matter. the thing was to have it back on time. so as i sat there for several minute and then kept going outside so someone would see me and acknowledge i was there i got to check out. that was my only issue. i was running so late and was so worried id be charged an extra day and i will see if i was because after 5 hours i still didn't get email receiptDeborah H.
Customer did not leave a comment.james P.
I was unaware that you only have an hour to pick up your vehicle from your reserved time as this is not was not stated ever during the reservation process. I was late because I was driving 6hrs in from out of town. The desk clerk was extremely rude when I arrived asking for help with the self serve check-in process. It was uncalled for and I will never use this location or probably uhaul ever again.Lily S.
Customer did not leave a comment.Niki K.
Customer did not leave a comment.John K.
Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !elizabeth l. | Overall Experience
Have more than 2 people working and people who actually wanna work and be there. Very rude and waited 25+ minutes in the location as it was completely empty no one to be foundCaden K.
If possible, having two workers at the counter to check people in would be great. I waited in line for 45 minutes to get my truckAmanda S.
Associate was rude and mumbles when he talks clearly It's either overworked because of no help or not liking what he doesDonald C.
Customer did not leave a comment.Robert W.
Great job by the gentleman that hooked up the electric for my power scooter hitch lift..Gerald O.
Customer did not leave a comment.WILLIAMJ V.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.Walter O.
Customer did not leave a comment.Gerald A.
Customer did not leave a comment.Beverly E.
Everything was professional and the vehicle was great. Garrett did a good job. MarcMARC J.
Customer did not leave a comment.David W.
I can't imagine any better experience.Susan L.
All good.Carl F.
Customer did not leave a comment.Ira B.
He did a very good job!Mark K.
For People that don't have cell phones make it easier to drop off equipmentDavid C.
Customer did not leave a comment.Linda K.
Greatest costumer service everMohammed H.
Customer did not leave a comment.Dawn L.
Customer did not leave a comment.Liliana P.
Customer did not leave a comment.Gregory N.
Excellent job receiving the trailer and logging it back in. Took about 30 seconds, and they made it SO very easy to return equipment.ROBERTFOSTER S.
Customer did not leave a comment.Tina H.
Customer did not leave a comment.Karen S.
The whole process was so simple and stress free. I couldn't be happier with my experienceMatt S.
Customer did not leave a comment.Thomas L. | Overall Experience
Customer did not leave a comment.Andrew H.
More workers to assist customers and make the process flow faster.Adam C.
Customer service was awesome, thank you!Christopher K.
Simplify online process.Stanley Z.
Customer did not leave a comment.Mary A.
Nothing. Fast, friendly, knowledgeable service. You can't beat that.Jerome M.
Nothing just keep up the good workLeonard K.
Worker that checked us in was helpful and patient.Joyce H.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Carla P.
The person in the rental office did not know all he should have known about the truck I rented. I needed a brake module for my trailer for the electric brakes ,he didn't know anything about that, and it didn't hook up for the lights in my trailer,I was in the dark all weekend.I did chat with uhaul and they were also in the dark about this truckGerald N.
Customer did not leave a comment.Kyle E.
I was charged for cleaning when I took pics at the start letting Uhaul know the cab was dirty when I first picked it up.Daniel G.
Customer did not leave a comment.Linda D. | First Impressions
The representative didn't charge me additional fees for returning the truck to the location I originally chose but he could not print a receipt or something showing that I wouldn't be charged. My credit card was already on file so I'm worried I may be charged fees later.Kathy R.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Leonard B.
I had a reservation to pick up a trailer at Bailey Avenue. I was told it would be ready at 3:00. When I arrived they had no trailer for me. I had to call 1-800-uhaul. I was on hold for 45 minutes the time it took me to drive from Bailey Ave to Transit Road location and they never picked up. At the transit Road location the young lady was able to find me a trailer that they had just finished repairing. She was extremely helpful. She also set up my drop off for a different location that was closer. I had asked to pick up a trailer at Transit Road and they said there were none available and I had to pick up on Bailey Avenue. Why would you send me to the location when none were available? I spent over an hour driving around when I preregistered the night before. If there wasn't a trailer available you should have contacted me and found me one in the area. Why did I pre check in and reserve a trailer? I was extremely dissatisfied with u-haul service overall. Your employees should be able to look on the computer and see where there is an available trailer. I didn't mind driving to a different location but I did expect a trailer, not sorry we don't have one call the 800 number. I was extremely frustrated with the whole process. I would like a call back 716-598-0759.GARY E.
Excellent job great staff amazing service thank you so muchKelly M.
Staff was super friendly and gave a great experienceRICHARDJOSEPH P.
Have more one way trucks in Rochester NY. Teach idiot renters how to drive the trucks so they don't wreck them for the next renter.John H.
Customer did not leave a comment.Jessica Y.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Randall T.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.Todd P.
More front end staff so that customers don't have to wait for each person ahead of them. Also, my hitch insert (with the ball) was most likely the wrong type. It was angling down and with my low SUV it should have been angled upward. I had to go back to the store to have them fix it. They wound up have to take apart that piece and place the ball on the opposite side in order to turn the piece upside down. By doing this it did face upward and seemed to be OK. I did happen to notice after this was done that there were inserts on display that looked to me that were designed to face up. So I think I was sold the wrong one. I hope it is safe for continued use as that was a purchase not a rental.Daniel A.
Customer did not leave a comment.Gwyn R.
The u-haul process is the most stressful part of moving.Anthony C.
Customer did not leave a comment.Ronald K.
Give away free beer with every truck? I'm not sure how much easier it could have been.Matthew P.
1 person working and took me over a hour to pick up my truckDustin S.
Customer did not leave a comment.Mona S.
Customer did not leave a comment.JOHNJ T.
Customer did not leave a comment.annete a. | Overall Experience
Customer did not leave a comment.Dean D.
Customer did not leave a comment.Erik B.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.GABRIELLEMARIE C.
Several phone calls day prior to confirm appointment I had made over a week ago. Hard to reach anybody and kept getting bounced to the reservation customer service number that could not help me out 2 and a 1/2 hours later made an appointment for installation over a week ago and nobody had record of it, 3 people, 3 calls, all different responses and then my appointment at 10:00 a.m. this morning was not honored, was told they were squeezing me in and did not get done until 2:30 p.m. Got to the store to pick up my truck about 4pm and there were no workers present for 20 minutes, with 2 girls waiting prior to my arrival stated they had been sitting there quite a while with nobody present, visible, I walked through the entire establishment, garage, storage areas and finally spotted one man out in the parking lot that was helping another customer with propane or something and there was nobody working in the store, myself and other customers were waiting and searching for workers. A over the road uhaul worker walked in and I told him we could not find a worker, he said he could not cash me out, nor the other 2 customers. He did not know where any workers were either. Totally ridiculous in entirety. Finally a "worker" came in and acted like normal and carried on to cash us out with no words to explain. Zero.Cyndy W.
Customer did not leave a comment.BONNIEJOAN F.
The front tires were very dangerous. They were so bald, the radials were showing through. I didn't notice until I arrived at my first stop. The truck was difficult to control. No pre trip was done with the uhaul associate. He did as little as possible during the transaction with no personality.Andrew S.
Original reservation was for a rental at a different location. At that location, at my correct time of pickup, deskperson rented my RESERVED van, to another customer standing in front of me. I then had to travel to an alternate location, slightly farther away, to get a rental van.David J.
The time to check in was poor - 6 people waiting in line for 1 check-inDAVID V.
Having 24/7 drop off was great, very easy and convenient. I was able to return the truck a day early on a holiday that saved me so much time.Timothy M.
Pick up was fast and easy. Drop off was the same.Don H.
Customer did not leave a comment.Charles S.
Smooth experienceAlison L.
Customer did not leave a comment.Joseph D.
TODD SCHNITZER the agent that checked me in was so helpful, kind and patient with me. He made sure I understood everything I needed to know. Even though there was a line forming, he didn't rush me through. I'm glad there he was there to wait on me. by-the-way the 15 foot truck was fast and held it's speed on the expressway.JOSEPH JR F.
Customer did not leave a comment.Ronald L.
We needed a ban to move my son to Chicago from Buffalo. Our only option was for 4 days. We only needed less than 2 days. I feel we overpaid since we returned the van well before the 4 days. Now U haul can return around and rent the van for more income! We does that leave me!!!!Robert D.
Customer did not leave a comment.WILLEM V.
Customer did not leave a comment.Chan S. | First Impressions
Forgot to put dolly in truck, didn't charge me for it obviously but didn't even offer anything for the inconvenience of not having what I orderedThomas D.
The customer service number was a joke when I tried to call in a extend our rental. I was on hold for almost an hour numerous times before being disconnected.CARLANTHONY III R.
Customer did not leave a comment.MARCW B.
Overall very professional from start to finishRobert F.
Awesome that sums it up.Tristan B.
Customer did not leave a comment.Melissa M. | Overall Experience
I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Thank you.CATHLEEN R. | Overall Experience
Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I’m sorry I don’t know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn’t get in trouble for helping me, she was an excellent example of your helpful staff.)Kenneth S. | First Impressions
Customer did not leave a comment.BORIS C. | Overall Experience
Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that’s a really frustrating and upsetting system.Jennifer C. | First Impressions
Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.kelly G. | First Impressions
Customer did not leave a comment.Sarah B. | Overall Experience
I have been to other U-haul locations but this one is the BESTthomas w. | Overall Experience
Very helpfulMatthew S. | First Impressions
Everything was greatROBERT S. | First Impressions
I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!PATTI M. | Overall Experience
Please have more staff available in the futureCarolyn s. | Overall Experience
Customer did not leave a comment.Amanda K. | First Impressions
The spot was a little hard for parking a camper, but it was adequate.Daniel L. | Overall Experience
We parked our RV in an outside space.garry l. | Overall Experience
Customer did not leave a comment.Robert R. | Overall Experience
Customer did not leave a comment.Cherri G. | Overall Experience
Elaine was extremely helpful with our process.Paul Z. | Overall Experience
There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.Michael S. | Online Move In
The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038alissa v. | First Impressions
Customer did not leave a comment.Christopher S. | First Impressions
Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.David J. | First Impressions
Great experience with cust service representativeDeryke s. | First Impressions
Additional Services at this Location
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