Customer Reviews for U-Haul Moving & Storage at Transit Rd

Rating:

5.0

Very friendly and knowledgeable staff. Made it easy to rent and return my rental van.

Rating:

5.0

Treated well courtesy was on point. Service was great

Rating:

3.0

The extent of time it took in the parking lot listing everything , registering everything ,then the ridiculously blurry jpeg picture of where my specific rental van was was ridiculous, I walked threw the big lot full of them for 1/2 hour after spending 1/2 hr registering everything only to then walk around store to opposite side to finally find the truck ! So after all this I lost an hour of rental I paid for , then I returned it right on time only to be called by the counter person stating I didn't return a wheel cart in which I never rented , nor never asked to rent, nor was there one in the truck ? So I wasn't pleased with this rental process !

Rating:

5.0

Brock was extremely professional, personable and helpful.

Rating:

3.0

While it was Sunday I should not have to wait 20 minutes to pickup equipment.

Rating:

5.0

Rented here many times. The crew is always very kind and helpful. I drive past other locations to rent from this one…. Good people.

Rating:

5.0

Great customer service.

Rating:

2.0

All of the trucks were reserved for the next day. Because of that I was only able to rent it less than 24 hours. I didn't get my complete move finished and will need to do it again another weekend.....

Rating:

4.0

Checking in was quick and easy. And the return was also quick

Rating:

5.0

A bigger trailer. 16’ Lx 6’H

Rating:

5.0

Great job

Rating:

4.0

Ratchet mechanisms should be oiled every so often. They were not working well, I oiled them and worked well after.

Rating:

5.0

Staff was pleasant and efficient. A+

Rating:

5.0

Your staff made it SO quick and easy for me ! .. Thank You !!

Rating:

5.0

UHaul has a great rental system with their online portals, and e-mail confirmations - and the location on Transit Road in Depew has a great team to get you set up and on your way with great trucks.

Rating:

1.0

We told two women two different times about the five issues we had with the truck. They totally ignored us and did not even tell us what they were doing, or where they were going? They were rude, uncaring and very unfriendly!

Rating:

5.0

Nothing

Rating:

5.0

Great team working at this location. Professional job and went out of their way to make some las5 minute changes per my request. Truly, they put the customer first. I hope they are compensated well for what they do. While I waited I heard a customer who came in and was aggressively abusive to the staff. The individual was very “self entitled “. The staff handled the situation very professionally and did a great job diffusing the situation but should be recognized for not only the great job they do with the installation but also for their skill of working with difficult customers.

Rating:

5.0

Always great service and trucks

Rating:

5.0

Staff is always attentive and very helpful. It’s the only U-Haul location I rent from 2-3x per year.

Rating:

3.0

Could not utilize the mobile app to get vehicle. Had to go inside to complete Had issues when returning same.

Rating:

4.0

There always seems to be one person not as friendly. This time was when I returned the truck. I waited outside for awhile I finally got out of truck and opened a door and a lady yelled that I was not supposed to be there. There were no signs on the door and I had waited about 5 minutes. Anyway other than that everyone else was great from check in to getting truck and checking out

Rating:

5.0

Thank desk agent today was AMAZING !!!

Rating:

3.0

Teach counter associates proper manners. I asked the associate "how are you today?" Twice as he walked from opening the door & rushed to his counter spit. I once again asked the same question. He replied "what do you need"........wow, how extremely rude. The mileage was wrong by one (1) Mike in your favor & I tried to change & the photo wouldn't upload. He said it will when I return truck...well, that didn't happen. The windows were extremely dirty on the exterior of the truck. The cab smelled like vomit. Other than that, the return associate was amazing, & very cordial. Swift return process.

Rating:

5.0

Overall, everything was great! Two minor issues/questions: - There were a couple of items that I paid for, but did not receive during the appointment. Should I call the store and order to get those? – With the installation of this trailer hitch, it hinders the power tailgate sensor for my vehicle. Although not a huge, issue curious if there’s something that U-Haul could install or move the original sensor to make it operable again. Thank you!

Rating:

5.0

Took only 45 minutes. You have best price also. U-Haul cannot be beat for this type of installation.

Rating:

5.0

The reason I go to this location is for the excellent customer service

Rating:

5.0

When I got there everything was ready to go!!!! Just had to sign receipts and off I went.

Rating:

5.0

Very Professional

Rating:

5.0

Great service!

Rating:

5.0

Keep the same helpful attitude for Seniors like me!

Rating:

5.0

Perfect

Rating:

4.0

The woman with the word "Hope" tattooed down her neck is extremely rude! A customer pulling her Uhaul truck out of the parking lot came within 1/2" of hitting my Jeep. I was looking to see if she hit my vehicle and Miss Hope Tattoo said in a very nasty tone " just back up your Jeep!" And she looked away, would not even give me eye contact. Extremely rude! She needs further training on professionalism.

Rating:

5.0

great service, new truck, smooth ride and plenty of space. Very clean, very friendly.

Rating:

4.0

Took care of us right away

Rating:

2.0

Counter person was having a bad day,rude and disinvolved with my transportation I asked way the attitude his response was times are tough I hope his day improved.

Rating:

5.0

The team on Transit is always professional, even with early morning pick ups. Trucks are always clean and ready to go!

Rating:

2.0

this was my second location of the day to pick up a "confirmed reservation". When I went to the first location, the vehicle was buried in snow behind another vehicle and wouldn't start. I called U-Haul to find another 26' truck and was told the others they had there were booked so I would have to go to Transit rd. to get another. This location was 50 minutes away. Upon arrival I was told it was going to be more $ but the girl didn't know why! The manager was sitting right there but didn't say a word when I questioned this. I called Uhaul and was told the manager would reach out to me. That was Friday 1/19.... I still haven't heard from him! I definitely wouldn't recommend this location and probably won't recommend U-Haul at all!!!! I will be calling to file a complaint

Rating:

1.0

Customer service is exceptional very accommodating to questions and concerns, However the rates are extremely high way robbery, not only heaving to replenish the fuel used which is expected, however 0.89 per mile is ridiculous for a independent contractor, as well as they total when returning the uhaul, the system over charges your balance due in to of the balance owed😡 great customer service bad rates and the system over charges your, this will be my last resort emergency temporary transportation moving forward.

Rating:

2.0

The guy that checked me in for my reservation was quite nasty. I showed up for my reservation and there was no one to be found for 15 minutes. Once I found the guy I asked him if he could get me my reservation and he said “I could in a few minutes”. Then was very unpleasant while getting my information for the reservation. The man that helped me when I returned the U-Haul was very nice though!

Rating:

1.0

The person working inside was not very helpful. Went in said number was on truck advised could t see because of snow covering it asked if it was a certain one said yes let me walk out realized I didn’t have key so went back in he said might truck was on the other side . Again not brushed off or plowed got stuck in lot finally another man came out shoveled so I could leave . Lot was a disaster entrance barely could get out when return lot not plowed . Man who worked counter was rude when I say I parked and tried to do turn in online and had issues said the people that make the website aren’t that bright and proceeded to tell me I parked on wrong side . When website said I could park anywhere. Truck was fine . People at location where terrible

Rating:

5.0

The biggest benefit of the rental is The U-HAUL STAFF. ALWAYS helpful Accommodating. Even with short notice

Rating:

2.0

get rid of the gentelmen that closed last night with beard and glasses very rude, nasty, didn't want us there at 655PM very lazy please refund the money

Rating:

5.0

Second rental in four days -different staff on duty but experience was easy and well supported .

Rating:

2.0

Picking up vehicle took a really long time and seemed to take longer for other customers too. The parking lot on both sides was covered in ice, if I hadnt worn antislip shoes I surely would have slipped with how slick the whole parking lot was

Rating:

3.0

The male that checked me out was very rude and unprofessional. From the moment of contact he was very course in his conduct and not friendly or polite in any manner. When I asked to talk with the manager, which was a female, and complained of male’s behavior, she acted just as impolite.

Rating:

5.0

I was very satisfied with the equipment and the people that served me

Rating:

5.0

Great service from pickup to drop off.

Rating:

5.0

From reservation to pick up, to drop off, everything was done in a timely manner. Equipment was great, your staff was helpful and friendly. Overall great!

Rating:

4.0

Equipment was in poor condition. Dirty and body damage.

Rating:

5.0

Excellent staff, efficient and very polite. Excellent equipment.

Rating:

5.0

The workers were outstanding! They were knowledgeable and I didn’t have to wait long at all. Their online is easy to make payments. Will use again!

Rating:

3.0

The units have no lights inside, making it hard to see

Rating:

5.0

Great job keep it up.

Rating:

5.0

I’m satisfied.

Rating:

5.0

I’ve rented a lot of uhauls in my life and this location is the BEST! The staff is kind and patient. Everything is always ready when you arrive and then handle things quickly and efficiently.

Rating:

4.0

Please correct the spelling of my name. It isn't fronie but it is Fronnie. Thank you!

Rating:

5.0

The only thing I don't like is all the emails, there are waaay too many sent, it's ridiculous and annoying!!

Rating:

5.0

I really appreciate the employees at this facility. They were super friendly and very helpful. I’m in a big transition in my life and wasn’t quite sure how to handle moving, but they went out of their way to help me and answer all my questions! I think the person I spoke with the most is named Ally? They were literally the best! And the person who works outside collecting the Uhuals, very nice and super hardworking! It’s seems like it’s always busy at this location, but he always keeps the line/drop off moving fast! Will definitely recommend this location to anyone moving!

Rating:

4.0

Only negative comment I have is that management of this U-haul facility clearly allows people to rent their units as a places of business, which has always been illegal in other states where we have lived. One business unit (I saw them working and moving product every time I went to my storage unit.) is right next to the large access door, so ingress/egress was always very difficult for me; and their cars were always blocking that dock door as well. However, I’m not giving a lower rating because everyone was kind and respectful whenever I asked them to move; I simply should not have had to do that every time (literally) I went to my storage unit.

Rating:

2.0

I was super disappointed in the storage facility. My unit was covered in cobwebs and debris. It was absolutely freezing inside with no good lighting so it’s dark in my unit. If I hadn’t just paid $130 for a U-Haul!to move it all in, I wouldn’t have unloaded all of my belongings into the space. I will definitely be using the next month to move somewhere better. I moved from a storage unit that was $75 a month, indoors, beautiful facility to this for almost double the price. Not worth the price- I’m very upset.

Rating:

2.0

El servicio Al cliente fue pésimo, sufrí una caída en unas escaleras mojadas el cual nadie se dio cuenta para brindarme ayuda. Se lo notifique a un empleado con la intención q no le pasará a nadie mas y no mostró importancia.

Rating:

3.0

Prices kept increasing very often. Otherwise I was satisfied

Rating:

5.0

I appreciated the fast efficient manner my payments were handled. I welcomed the greetings and the fact that one of the young ladies knew me and my storage number when I approached the desk for payment. I was always greeted with a smile. Thank you, Elaine.

Rating:

5.0

Affordable rates

Rating:

3.0

The storage container was very poor lit.

Rating:

3.0

Sending out late payment to me and the second contact on file, 2 weeks AFTER I paid is not cool.

Rating:

5.0

Staff was super helpful. I spent hours at a competitor and got no help. Went to U-Haul and was completed in a few minutes and .

Rating:

4.0

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

Rating:

5.0

It would be a service to your customers if the last month was pro-rated to the date of move out.

Rating:

5.0

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Rating:

4.0

My only complaint are the hours. My move took an extra day due to short weekend hours.

Rating:

5.0

Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !

Rating:

5.0

I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Thank you.

Rating:

5.0

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I’m sorry I don’t know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn’t get in trouble for helping me, she was an excellent example of your helpful staff.)

Rating:

4.0

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that’s a really frustrating and upsetting system.

Rating:

1.0

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

Rating:

5.0

I have been to other U-haul locations but this one is the BEST

Rating:

4.0

Very helpful

Rating:

5.0

Everything was great

Rating:

4.0

I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!

Rating:

4.0

Please have more staff available in the future

Rating:

4.0

The spot was a little hard for parking a camper, but it was adequate.

Rating:

4.0

We parked our RV in an outside space.

Rating:

5.0

Elaine was extremely helpful with our process.

Rating:

5.0

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

Rating:

3.0

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

Rating:

5.0

Great service, very accommodating and courteous staff!

Rating:

3.0

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Rating:

2.0

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

Rating:

5.0

Very fast and very helpful.

Rating:

5.0

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

Rating:

3.0

Somehow water leaked in and soaked a few items

Rating:

5.0

The inside of units are poorly lit so I could only go there during daylight.

Rating:

3.0

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

Rating:

5.0

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Rating:

5.0

Thank you

Rating:

4.0

Had for multiple years. Clean, dry and secure.

Rating:

5.0

Professionalism all around. Thank you.

Rating:

5.0

your facility was conviently located for my needs.

Rating:

5.0

Excellent

Rating:

5.0

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

Rating:

5.0

They was very helpful

Rating:

5.0

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

Rating:

5.0

Excellent attention paid to my requests.

Rating:

5.0

Thank you

Rating:

1.0

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

Rating:

5.0

Great experience with cust service representative

Rating:

4.0

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

Rating:

2.0

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Rating:

4.0

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Rating:

5.0

very helpful and friendly staff

Rating:

5.0

Wary to get in and out. Secure. Great people there.

Rating:

5.0

All great

Rating:

5.0

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

Rating:

5.0

None

Rating:

3.0

Stored our RV in an outside space. Just fine.

Rating:

5.0

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!