great service fast check in and check out frendly staff keep the good workBernard H.
Customer Reviews for U-Haul Moving & Storage at Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be a service to your customers if the last month was pro-rated to the date of move out.Judith F. | Overall Experience
Customer did not leave a comment.Mary H.
Customer did not leave a comment.Nadine H.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Justin K.
Paid extra for appliance dolley and was not in truck. Nobody at location to answer questions.J S.
Quick drop off serviceCHERYL F.
The Share 24/7 did not work and the individual working the counter was super helpful.Jennifer S.
Customer did not leave a comment.John H.
everything was great - no wait to pick up or to drop back off. Very pleasedDAVIDJAMES D.
Customer did not leave a comment.Jay S.
I would like to speak to a manager, we had the most unbelievable bad experience with our reservation and the manager on site was unhelpful and rude, her name was Molly. 716-863-3257WILLIAM J.
I reserved a cargo van AND a appliance dolly only got the van made moving the appliances a bit more difficult. Employees at this site didn't really seem to care.DANIELDOUGLAS F.
None it was easyRosenn C.
Everyone from start to finish was friendly and professional. Moving is always stressful and they were a pleasant surprise as the less stressful part of my day. Thank you!STEPHENM D.
Customer did not leave a comment.GARYC P.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.CATHERINE M.
Associates were helpful. Professional.Lisa B.
Customer did not leave a comment.James M.
Customer did not leave a comment.james M.
Customer did not leave a comment.Cody M.
Customer did not leave a comment.Spencer H.
Customer did not leave a comment.Stuart F.
A women from the Rochester location called me to change my reservation to a further location. This added miles and money to my rental. At this point I couldn't find a replacement and she was unwilling to help me with the extra expense I incurred.Craig K.
Good friendly serviceDennis M.
Computer system was running very slow for the employees, seemed frustrating for them.LYNN T.
Thank you for the sales person that found me this truck when I was really in a bind. I had a reservation (25313461) I made a week prior to this pickup date. Unfortunately I was running late so I wanted to be proactive and went into the system and scheduled as I would be an hour late. To my surprise that caused my entire reservation to be put out in limbo and ultimately caused for a supposed no truck to be available to me. I tried to call the scheduling person and also tried to go to the location of the reservation. Not only could they not help but we're the rudest people and did not try to understand my situation. Even canceling a reservation I tried to make again that day. In one last hope I decided to call in to the 800 number and thank God I found a person who was willing to help. Thank you can't express how appreciative I am of the sales person that helped, and this location. Extremely nice people, in contrast to the other folks.ERNESTO A.
Customer did not leave a comment.Louis R.
excellent customer serviceRaymond C.
Customer did not leave a comment.amy O.
Customer did not leave a comment.Yingkui Y.
Customer did not leave a comment.James P.
Customer did not leave a comment.Linda D. | Overall Experience
Hire more help on Sundays unless this day was an unusual busy morning. Otherwise all was GREAT!!!Susan P.
Professional and friendly.BRIANL B.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Sean C.
I'll never rent again, quoted me one price then charged me way moresam O.
Quick and easy way to move smaller thing. Small pickup, got things done quickly. Way to go.Victoria R.
Customer did not leave a comment.JEROMEMICHAEL N.
No suggestions...everything worked well. Price was on target and work was fastJack A.
Staff there were very helpful and even helped test the trailer lights and replace a fuse in my truck. Helped hitch up trailer for me.Richard D.
Nothing service was greatTONY P.
More availability, had to travel 1.5 hours for pick up.JEFFREY J.
It was all just fine. I received a message to return the truck to a location different from my contact, but the people at the Transit Road location had the change in their system and there was no problem. Overall the communication between U-Haul, me ( the customer), and the locations was well coordinated. Nice job.Dominic S.
Customer did not leave a comment.Thomas D.
The description of what I was picking up was a 5X9 trailer. I had to haul a 54 inch wide lawn mower, so thought I was fine. The entry into the wagon was not 5 feet. So I wasted an entire day and had to get a larger unit. Did not get any credit back and had to pay for the larger unit. This cost me 5 hours of my time becasue of this.Donald H.
Customer did not leave a comment.MICHAELROBERT H.
I just want U-Haul to know. The location I picked up from was not the location I was told to go and pick up the 6 by 12 trailer. The first place that I was told to pick it up from was 15 minutes from my house. I got there to be told they didn't have a trailer for me. Even though there was one at that location. I was told to go to a second location and that my trailer was. Moved there.The 2nd was 30 minutes from my house. The second location not only didn't have my trailer but also informed me my reservation had been canceled. He then had to set Me up with a new reservation witch took a half hrs to do. Than sent me to a 3rd location witch was almost an hour away from my house. So what should have taken me a max of 45 minutes now has me 2 hours behind schedule. I was passed off to say it nicely. You definitely need to get you shit together. You can contact me if you need to talk to me or simply say sorry email@example.comImre B.
Excellent customer service!ROBERTHENRY L.
Customer did not leave a comment.Chelsea M.
Customer did not leave a comment.Christopher B.
Lovely experience. Heather has taken care of me twice in the past few weeks and each time she has been very pleasant to deal with.MATTHEWTHOMAS M.
CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEINSteven G. | First Impressions
Great service and communication. Helped foresee a problem in my request and fixed it. Thanks!Joseph A.
The van smelled like cigarettes . It was sickeningPETERJ S.
Outstanding, and easy rental experience.john F.
Customer did not leave a comment.Christopher H.
There was a rude customer in the store with damaged old packing boxes. The customer insisted he be given a refund and became quickly disgruntled. The workers in the store handled the situation respectfully and appropriately givenatalia P.
Customer did not leave a comment.Bradley S.
My only complaint are the hours. My move took an extra day due to short weekend hours.Jane T. | First Impressions
Customer did not leave a comment.MARIAANGELINA J.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Kevin F.
More counter help when busyDAVIDG M.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.jim G.
Customer did not leave a comment.KYLEJOHN S.
Our check in time was delayed by about 20 minutes of waiting at the counter with no explanation or obvious reason. Check in was promptPhilip B.
I really can think of nothing. You were fast, efficient and friendly. ThsnkyouRAYMONDG R.
Customer did not leave a comment.TIMOTHYM Z.
As always great serviceMary P.
Customer did not leave a comment.HARRYWILLIAM L.
I was very pleased with the service we received Cory was very helpful and answered all my questions I dont think that any improvement at this facility. We needed to extend our rental time and we were accmmodated without any difficulty. Thank you again for making this stressful time easy.JOSEPH M.
This store was fantastic! The staff was personable and very helpful! The truck was absolutely spotless and ran perfectly. I've already recommended my mom rent one in the spring for picking up her garden plants.Jessica V.
Pick up service,truck inside had rain in corner and was offered a different truck..The guy in morning was going to call police in me and told me to stand outside!!! woman who closed out order was nice).This happened on Wednesday morning Oct.26,2021 At 7:30 in morning,no one was in lot but me and parked trucks.The man yelled at me in truck parking area when I returned truck,cause I had blocked him ,all I had to do was move car,when inside told me I was short on gas,I asked him to show me reading and he would not open order on computer,he wanted me to buy at least 3 more gallons at $10.00 a gallon!! I put 20 miles on the truck and I had to put 4 gallons of gas in.I thought that he was rude because I told him I did put in a little over 2 1/2 gallons in then would not show me reading,I was to put in 2 more gallons and then gas level was almost touching "F" for full He know I had caught him trying to make me but 4 gallons of gas at check out when I did not need to!!Told me to leave store and stand outside at 7:30 in morning and 54 degrees outside. I have picture of gas gauge for proof at time of return.. Please feel free to call me. I'm happy never going to rent again!Mari B.
Customer did not leave a comment.Ann K.
Customer did not leave a comment.Lisa D.
It was easy to get a unsullied and we had a easy trip from Buffalo to Florida with no problems.MICHAELD S.
Customer did not leave a comment.DONALDWILLIAM JR B.
Mathew became very rude and nasty when I made a simple complaint. Used foul language and thought his size was intimidating which he was not. I am very sad with this uhual especially because they're the location I use the most.Luciann M.
Customer did not leave a comment.Wade W.
Customer did not leave a comment.Michelle K.
Pro rate the cost for returning it with more gas then you gave and for returning it days earlier then you made me take. I felt like I over paid for a same day drop off.Andrea H.
Customer did not leave a comment.DANIELEDWARD F.
When I made the reservation, there were several questions answered about added insurance. Same questions were asked on the day of the rental. Takes up time.MICHAELBASIL M.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Robert S. | First Impressions
Received a charge and receipt hours after truck was dropped off with a uhaul member for unexplained damage fees that were not mentioned when truck was dropped off.KEVIN G.
Terrible experience. Start to finish .Robin J.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Karen T.
Customer did not leave a comment.Bradley G.
$25 cleaning fee? There is no way anything was left in that vehicle, we used it to transport raffle items to a local moose lodge. There is no way there was any debris in that vehicle.Aaron K.
A buzzer to let people know when needed at registergretchen W.
Customer did not leave a comment.Brian P.
Nothing! Staff was considerate accommodating and forgiving! I was a hour and a half for my appointment but still the job was completed in a timely fashion. Late but apreaceated the excellent service!Robert D.
Customer did not leave a comment.Gerard S.
Customer did not leave a comment.Karen Y.
They could be more friendlyJill B.
There was nobody around. had to wait abut 5 minutes or so to have someone at counter. i understand they need to move other vehicles around but someone should beby the desk. Just as when i had to return my rental i was worried it woould be over the time because i ran into issues which shouldnt matter. the thing was to have it back on time. so as i sat there for several minute and then kept going outside so someone would see me and acknowledge i was there i got to check out. that was my only issue. i was running so late and was so worried id be charged an extra day and i will see if i was because after 5 hours i still didn't get email receiptDeborah H.
Customer did not leave a comment.james P.
I was unaware that you only have an hour to pick up your vehicle from your reserved time as this is not was not stated ever during the reservation process. I was late because I was driving 6hrs in from out of town. The desk clerk was extremely rude when I arrived asking for help with the self serve check-in process. It was uncalled for and I will never use this location or probably uhaul ever again.Lily S.
Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !elizabeth l. | Overall Experience
Customer did not leave a comment.Thomas L. | Overall Experience
Customer did not leave a comment.Linda D. | First Impressions
Customer did not leave a comment.annete a. | Overall Experience
Customer did not leave a comment.Chan S. | First Impressions
Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I'm sorry I don't know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn't get in trouble for helping me, she was an excellent example of your helpful staff.)Kenneth S. | First Impressions
Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that's a really frustrating and upsetting system.Jennifer C. | First Impressions
Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.kelly G. | First Impressions
Very helpfulMatthew S. | First Impressions
Great experience with cust service representativeDeryke s. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!