Customer Reviews for U-Haul Moving & Storage at Transit Rd

6,629 comentarios

6161 Transit Rd   Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

(716) 681-5160

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 681-5160

6161 Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Note ALL past vehicle damage. 2 of 3 locations were not flagged. Would hate to get charged because I missed a defect before leaving.

Tyler F. 
Clasificación:
5.0

All good.

Nancy C. 
Clasificación:
4.0

Wayyy too expensive

Ryan R. 
Clasificación:
4.0

Provide checklist of things required when ordering. I.e. bar and 2” ball for hitch, straps to tie down cargo, Blankets to wrap furniture Overall very happy! Gracias

James D. 
Clasificación:
3.0

Have equipment ready to go when reserved and at the requested location

Corey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
4.0

Vehicle has no AC or heat. The fan did not work

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony D. 
Clasificación:
5.0

Great people

Brian P. 
Clasificación:
4.0

Service was good but the returning process with the online needs a lot of work it would not work at all

Carmen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roland L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

professional, helpful and friendly

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNAC C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dion D. 
Clasificación:
5.0

You guys are wonderful. Very good people at check-in and check-out. Couldn't have been smoother. Truck was clean and ready to go. Thank you! I'll definitely be back. Jim Lion

Jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
3.0

Be accommodating if gas tank was overfilled

Luke R. 
Clasificación:
5.0

Everything was easy, quick and the service people were awesome! Reservation on line and it was a quick 5 minute pick-up!!

Kevin M. 
Clasificación:
5.0

Was a very good experience, vehicle was new, great milage, toweed a vehicle behind too.

John B. 
Clasificación:
4.0

I returned the van after hours and spent 20 minutes trying to do the check in procedure, your website kept kicking me off so I am unhappily paying the 20 dollars

Annette D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarik R. 
Clasificación:
5.0

This UHaul,location is the best for getting UHaul equipment or dropping off equipment.

STEVEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Y. 
Clasificación:
5.0

This is not specific to the rental location, it is specific to all locations and “help desks” - anyone who answers a phone should be able to answer the question of which trucks will a renter find wheel well humps affecting the storage area within the box of the truck. I needed a truck that DID NOT have wheel well humps, UNFORTUNATELY, the 10' foot truck I was told WOULD NOT have wheel well humps DID in fact have wheel well humps. By the time I found this out, it was too late for me to make any changes … so I was left to improvise for my moving needs. As you phase out old trucks and get new trucks, it would be helpful to get trucks that DOD KOT have wheel well humps. Gracias.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
3.0

So I reserved a U-Haul for 6 hours , at 123.oo dollars with the 14 dollar insurance , I dropped the truck off after two hours and all they did was adjust the original sale by 10.00 , I've rented U-Hauls before and brought the back early and they gave me more than 10 bucks back ... Won't be returning to this location, feeling ripped off or taken advantage of.

William M. 
Clasificación:
5.0

Staff was quick, efficient, and nice to work with.

Mark H. 
Clasificación:
3.0

Long wait, poorly kept facility

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Everything went very well. In and out of location for both pickup and return.

Jeffrey T. 
Clasificación:
5.0

Nothing to add.

Michael P. 
Clasificación:
5.0

A lot my stuff got soaked! My sofa and boxes were ruined. The truck must have a leak and it ruined my stuff

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

N/C

Lewis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyatt D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolores M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anderson A. 
Clasificación:
5.0

I want to thank everyone at Depew u-haul for being so great to me this weekend ! I was having the worst most awful two days of my life and they were so kind. ALL of them ! What I would suggest is for the company NOT forward local calls out. The local employees are so nice and a couple times I needed to call them and the call service answered and wouldn't let me talk to them

Maria P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
4.0

El cliente no dejó un comentario.

yasen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

Keep up the good work.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth K. 
Clasificación:
5.0

That U-Haul truck made my moving go faster and easier.

Aden J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Cleanest location I've ever seen, staff was great

Michael M. 
Clasificación:
5.0

Professional. Quick check in to trailer hook up. After hour trailer drop off was ideal for me. Really good experience overall.

Demar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

Representative read off the instructions very fast and matter a factly. Like he wasn't talking to a person. No eye contact and no personality.

JOHN K. 
Clasificación:
5.0

all good

THOMAS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave K. 
Clasificación:
5.0

Have someone there who can diagnose and fix a trailer harness if it needs it.

DAVIDP L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

Very good service

Julio D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHENMICHAEL E. 
Clasificación:
5.0

Worst experience ever to pick up the uhaul. Went to the location confirmed with uhaul in Kenmore, was told to go to another place, who then sent us to the final place we got the truck from. The gentleman that helped us there was incredible. Extremely polite and very helpful. We then had to go to a location 15 miles from the truck to get the auto transport. Absolutely ridiculous and a waste of gas. The communication was terrible and because of this, we were supposed to get the truck at 4pm, but instead we didn't get it until 6pm. We were supposed to leave at 4am Tuesday, and we're delayed 7 hours as we had to finish packing because of the delay on the part of uhaul. I would never utilize your service. Wasted 27 miles on my vehicle due to your miscommunication.

Ashley W. 
Clasificación:
5.0

The staff made it easy , I was in and out in a very timely fashion. The equipment was excellent.

Dennis Z. 
Clasificación:
4.0

My gas was incorrect so i had to come back and it was very inconvenient.

Richard H. 
Clasificación:
5.0

You should provide gloves to your workers.. it was 16 degrees and he was amazing!

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R. 
Clasificación:
5.0

I need a response from someone with U Haulâ€"I was charged three different times for the same rental. Please email me or call 716-863-1986 and adammilton88@hotmail.com immediately.

Adam M. 
Clasificación:
5.0

The truck I used needs to be fixed. When applying the brake it sounded like an air plane defending. It needs a wheel alignment.

Mary S. 
Clasificación:
5.0

I highly recommend this uhaul store!!!

Rick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

Service was excellent. Truck roof leaked in two places.

matt G. 
Clasificación:
5.0

Nothing at all. Keep those two guys that work there currently. Very friendly, polite, helpful and funny guys. Thank you, very happy with the service!

Edjon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

Very good price and good van 9 inch

Julio D. 
Clasificación:
5.0

repeat customer rewards program ?

Bill R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Have customer service describe sizes better, for example I rented the largest truck and trailer that I could legally drive from you with a Class D license and I probably should have rented the 26ft box truck instead

Charles P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc J. 
Clasificación:
5.0

El cliente no dejó un comentario.

natalie d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  Overall Experience 
Clasificación:
4.0

If the actual rooms had motion lights when you went in to search for items would be a nice feature however the hallways were lit well and it was secure.

JANEE W.  |  Overall Experience 
Clasificación:
5.0

It would be a service to your customers if the last month was pro-rated to the date of move out.

Judith F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D.  |  Overall Experience 
Clasificación:
5.0

CUSTOMER SERVICE, VEHICLE UTILIZED, AND THEIR OVERALL SERVICE WAS GREAT...WILL USE THEM AGAIN. S.GOLDSTEIN

Steven G.  |  First Impressions 
Clasificación:
4.0

My only complaint are the hours. My move took an extra day due to short weekend hours.

Jane T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
5.0

Elaine is the manager ,and she is an exceptional ideal employee always willing to help with any problems, love this location at 6161 Transit Rd. Highly recommend this location. You have to wait ,and be patient staff is short and times are changing nothing is as it was but the staff that is there working hard to make sure you get what you need, thank you for being so helpful !

elizabeth l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

annete a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M.  |  Overall Experience 
Clasificación:
5.0

I appreciate all the help over the time I was renting my storage facility. Elaine was exceptional. I never expected to have to use this facility as long as I did but each representative I dealt with over the 5 years and 10 months. Gracias.

CATHLEEN R.  |  Overall Experience 
Clasificación:
5.0

Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I'm sorry I don't know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn't get in trouble for helping me, she was an excellent example of your helpful staff.)

Kenneth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS C.  |  Overall Experience 
Clasificación:
4.0

Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that's a really frustrating and upsetting system.

Jennifer C.  |  First Impressions 
Clasificación:
1.0

Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.

kelly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B.  |  Overall Experience 
Clasificación:
5.0

I have been to other U-haul locations but this one is the BEST

thomas w.  |  Overall Experience 
Clasificación:
4.0

Very helpful

Matthew S.  |  First Impressions 
Clasificación:
5.0

Everything was great

ROBERT S.  |  First Impressions 
Clasificación:
4.0

I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!

PATTI M.  |  Overall Experience 
Clasificación:
4.0

Please have more staff available in the future

Carolyn s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K.  |  First Impressions 
Clasificación:
4.0

The spot was a little hard for parking a camper, but it was adequate.

Daniel L.  |  Overall Experience 
Clasificación:
4.0

We parked our RV in an outside space.

garry l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherri G.  |  Overall Experience 
Clasificación:
5.0

Elaine was extremely helpful with our process.

Paul Z.  |  Overall Experience 
Clasificación:
5.0

There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.

Michael S.  |  Online Move In 
Clasificación:
3.0

The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038

alissa v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  First Impressions 
Clasificación:
5.0

Great service, very accommodating and courteous staff!

mary joan D.  |  Overall Experience 
Clasificación:
3.0

Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.

Robert B.  |  Online Move In 
Clasificación:
2.0

Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!

ANTHONY J.  |  Overall Experience 
Clasificación:
5.0

Very fast and very helpful.

Jason k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M.  |  Overall Experience 
Clasificación:
5.0

Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.

David J.  |  First Impressions 
Clasificación:
3.0

Somehow water leaked in and soaked a few items

JOHN D.  |  Overall Experience 
Clasificación:
5.0

The inside of units are poorly lit so I could only go there during daylight.

Claudette R.  |  Overall Experience 
Clasificación:
3.0

I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.

ANNETTE B.  |  Overall Experience 
Clasificación:
5.0

Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell Bertola

Kathy B.  |  Overall Experience 
Clasificación:
5.0

Gracias

John M.  |  Overall Experience 
Clasificación:
4.0

Had for multiple years. Clean, dry and secure.

KATHLEEN M.  |  Overall Experience 
Clasificación:
5.0

Professionalism all around. Thank you.

william r.  |  Overall Experience 
Clasificación:
5.0

your facility was conviently located for my needs.

james s.  |  Overall Experience 
Clasificación:
5.0

Excelente

John M.  |  First Impressions 
Clasificación:
5.0

Best staff and helpful if i had to use a U-Haul location again i would choose the transit location

Jasen B.  |  Overall Experience 
Clasificación:
5.0

They was very helpful

michele h.  |  First Impressions 
Clasificación:
5.0

Absolutely a great place for storage! Reasonable pricing, friendly staff!!

COREY W.  |  Overall Experience 
Clasificación:
5.0

Excellent attention paid to my requests.

Ron J.  |  First Impressions 
Clasificación:
5.0

Gracias

janet M.  |  Overall Experience 
Clasificación:
1.0

I was very unhappy at this U-Haul, every time I came to my storage unit the door was blocked so could not get in I would have to sit and wait for at least 20 minutes for some one to move the truck

christina h.  |  Overall Experience 
Clasificación:
5.0

Great experience with cust service representative

Deryke s.  |  First Impressions 
Clasificación:
4.0

Area a little crowded. The location needs more acreage and storage for UHaul equipment.

john w.  |  Overall Experience 
Clasificación:
2.0

Rental of U-Boxes was a disaster from start to finish. Pros: Staff were friendly and DID refund part of my purchase. Cons: communication, delivery and the boxes themselves were terrible.

Michele P.  |  Overall Experience 
Clasificación:
4.0

Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.

Kathy B.  |  First Impressions 
Clasificación:
5.0

very helpful and friendly staff

dominic g.  |  Overall Experience 
Clasificación:
5.0

Wary to get in and out. Secure. Great people there.

kevin s.  |  Overall Experience 
Clasificación:
5.0

All great

Ayman A. | Reservación
Clasificación:
5.0

Was very pleased with the climate control, access hours, and security. Staff were pleasant and well informed.

mary joan D.  |  Overall Experience 
Clasificación:
5.0

Ninguno

James C.  |  Overall Experience 
Clasificación:
3.0

Stored our RV in an outside space. Just fine.

garry l.  |  Overall Experience 
Clasificación:
5.0

The staff here are extremely helpful and professional; and the units were clean and secure. I come to this U-Haul for all my moving needs and recommend them all the time. Keep up the great work!!

Dawn N.  |  Overall Experience 
Clasificación:
5.0

The staff at the location are great, the people that calls get routed to, not so much. I will do business there again.

kevin B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba