Customer did not leave a comment.ANTHONY V.
Customer Reviews for U-Haul Moving & Storage at Town Center
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/AFREDERICK E C.
The service I received both checking in and checking out was exceptional. The staff was friendly and helpful.JOANNEDOROTHY D.
Customer did not leave a comment.Thomas B.
The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.Michael K. | First Impressions
Everything was great except for the drop off process through the app/website. The app didn't allow me to upload photos at all and after calling support they told me to use the website through Chrome. This seemed to work, so I hung up too early. I was able to upload photos on the website, but then that stopped working. After over an hour of trying, I installed Firefox browser on my phone and finally got through the process.Robert B.
Customer did not leave a comment.Arthur G.
Customer did not leave a comment.JODI S. | Overall Experience
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Jennifer C.
Always courteous and professional serviceSHARONELAINE W.
No one informed me of the â€œafter hoursâ€ service fee that I was charged. On top of that, the brakes were so bad in the truck I had to use the emergency brake just to stop. Very dangerousRUSSELLLEE R.
I Think the Front counter should be more open the way it's set up it confuse the customer because so much is on the waySHERWOODVINCENT M.
Customer did not leave a comment.PARKER R.
While I only got a refrigerator dolly here. This location was my last stop None the less I wasted an entire day and trips to 4 different uhaul location to fulfill my order. What a terrible day! Reservations were a joke!dave W.
I always come to the Virginia Beach Town Center location because it is the best.KELVIN X S.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.GRZEGORZ S.
Customer did not leave a comment.JOSE EDUARDO O.
Customer did not leave a comment.JEFF R.
Everyone was great and helpfulQUANTICA LASHAY R.
Tried to do mobile pick up and it assigned me a truck that was out of commission. Had to go inside and create a brand new reservation. New truck said oil change required.Grayson Z.
Customer did not leave a comment.Michael L.
Location employees were helpful. However corporate made my experience the worst I've ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn't seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn't have such a monopoly on the rental truck market I'd definitely take my business elsewhere.PAUL M.
Customer did not leave a comment.Julie P. | Overall Experience
Customer did not leave a comment.JEREMY M.
Great staffJOHN M.
I dropped my phone under the seat and found an old French fry and a lot of crumbs under. The truck also smelled like smoke. The worker was very nice and helpful with my experience.Dustin Y.
Customer did not leave a comment.ASHLEYLACHELLE L.
Awesome service! Thanks very much!Chris B.
The people at the location are very kind and professionals.Habasha-S A.
Excellent experience as always. Very customer orientedSharon W.
Customer did not leave a comment.ALLISON D.
The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!Sedina D. | Overall Experience
Employees were very friendly and helpful!JUSTINPHILIP G.
Customer did not leave a comment.ERIC C.
Customer did not leave a comment.FREDERICKEARL F.
Customer did not leave a comment.Jose Eduardo O.
Customer did not leave a comment.Bristol P.
Customer did not leave a comment.BRIAN RAY W.
I was treated rudely by one of the workersLESLIEANN B.
Great place, They were courteous and professional. They did everything and made it hassle free for us.Eugenio S.
Customer did not leave a comment.ELFREN DELANO C.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.PAULGALE J.
Customer did not leave a comment.JOHN B.
Very nice staffJULIEY P.
Customer did not leave a comment.LAURAANN H.
Customer did not leave a comment.WILLIAM N.
Everything was as I expected. The only thing is make sure u check ur truck. There were some things that werent marked that I had to take new photos for so I was not held responsible for them. No other complaints. Easy check in. Easy check out.Kimberly W.
Customer did not leave a comment.LOMAMARIE G.
I took the representatives word for the amount of gas and saw that it was right under 3/4. When I returned, I put in more than when I received it and was charged for gas. I should have adjusted it when they sent the text but I wasn't aware that I could do that. I took the representatives word and I am not pleased with itKIMBERLYFRANCE J.
Everyone on the Team at this Location provided Exceptional Customer Service!Tanya M.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.SADYAMARIBEL A.
Customer did not leave a comment.DANIELCHARLES L.
Mine was a last minute rental pressed for time, very accommodating, fast ,and very pleased with everything.EDMUNDJOHN S.
Customer did not leave a comment.MALCOMMATTHEW G.
Customer did not leave a comment.MICHAEL C.
Not happy with missing equipment charges , I need to be contactedGreg P.
It was quick and easy!LINDAANN C.
Customer did not leave a comment.AKEYAH NICOLE S.
Quick check-out and helpful assistance.WILLIAM S.
Very poor customer serviceANTHONYMADRICE A.
Service, location was excellent. Van was very dirty. Windows were filthy and oil change light came on right after I left the area. In defense if the rep, I did ask for a different vehichke so that may explain the dirtiness.Tamara K.
The truck was very old, had a damaged exterior, and was wobbly when driven empty. The odometer was off by 2/10s of a mile on my receipt, resulting in me being charged slightly more. The appliance dolly was old and damaged.RAMONAD T.
Staff very friendly and professional everything was cleanCYNTHIALEIGH S.
Customer did not leave a comment.JEANAUDREY D.
Customer did not leave a comment.LATONYA YVETTE W.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Brandie S.
nice an friendlyfrank m. | First Impressions
Customer did not leave a comment.james p. | First Impressions
Customer did not leave a comment.NORANGEL C.
Janie was so awesome. Great customer serviceOSCARMANUEL V.
Customer did not leave a comment.SHEVONNE LAVELLE M.
This was the cleanest uhaul I have ever rented which was impressive. The staff was super friendly and professional. I wouldn't rent from anywhere else.JEANETTE B.
Customer did not leave a comment.Sharla B.
Customer did not leave a comment.CATHERINE ANN R.
Customer did not leave a comment.TIARALA'SHAWN B.
Customer did not leave a comment.Jack L.
Customer did not leave a comment.MARTINWILLIAM S.
Customer did not leave a comment.TRAVISLAMAR B.
Customer did not leave a comment.SIERRALA SHAY E.
The only problem I had was I got charged 10 dollars in gas I brought it back with more gas than it had when I rented it ðŸ¤·ðŸ¾â€â™‚ï¸LEONARD G.
Customer did not leave a comment.SLEDGE C.
Customer did not leave a comment.NIKKOSTEFAN M.
Great service.JAMESGILES G.
Customer did not leave a comment.PATRICK H.
Customer did not leave a comment.TAMARA R. | Overall Experience
The customer service I received was awful. She was extremely rude and just had an overall nasty attitude. My keys didn't match my paperwork. I was given the wrong truck. The hand truck I reserved wasn't available. I will never use this location again.Anita G.
Customer did not leave a comment.ROBERTTHOMAS M.
I just have to say that the manager Jannie is the best customer service person I have ever dealt with. She has the patience of a saint. She's the main reason I will always go to this U haul location for all my moving business. Thanks so much Jannie.lisa K.
Customer did not leave a comment.Ethan W.
Customer did not leave a comment.JOHNMATTHEW O.
I cannot think of anything.SHELLY DENISE S.
Customer did not leave a comment.ARTHUR LEE P.
Customer did not leave a comment.April P. | First Impressions
Expected some kind of receipt @ drop offPETER S.
Customer did not leave a comment.Edward E. | First Impressions
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.John D.
Easy drop off.TIMOTHY F.
Customer did not leave a comment.DONNYLEE M.
The lady that helped us short notice was amazing!!! Unfortunately! I don't remember her name. Take care of this one!KELLIE ELIZABETH C.
awesome! fast and friendly. way to go.kayla f. | First Impressions
Uhaul changed location of the truck on me so I was late picking up. Couldn't do auto pickup, inside they could not get the truck to release to me so I waited over 30 minutes to get truck. I had movers that I was paying waiting for me so I arrived an hour late. When I was driving out, I noticed the gas was not at 3/4 a tank but it was too late. Drive the 6 miles to public storage. Then 5 miles to my house, and 4 miles back to uhaul. It cost me 6 gallons of gas to get up to 3/4 a tank and when I turned in, the mileage was way off!! Total scam that cost me over $100 in labor, gas and mileage that I didn't deserve. Not using again.Kris C.
Truck was very dirty, smelled of smoke. Experiences in past were much better and especially since we are in a pandemic, one would think cleanliness would hold a little more priorityLEE ALLEN H.
The West Virginia hillbilly that works with trailers needs to go back home and improve his meth product. His head is already f-------ded. The hitch on the trailer I did get required 45 minutes of labor by two people to get it to function properly. We don't carry tools around expecting to repair uhaul equipment.CURTISRAY W.
Customer did not leave a comment.THOMASATWOOD M.
Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great serviceJacqulin G. | First Impressions
Very pleasant staffdebbie g. | Overall Experience
Customer did not leave a comment.Sonya J. | Overall Experience
Shawna was fabulous!!LORI S. | First Impressions
Customer did not leave a comment.DOUGLAS N. | Overall Experience
Customer did not leave a comment.Jane F. | First Impressions
Home boy and home girl hooked me up with a great experience overall!JOHN W. | First Impressions
Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.Andrew W. | First Impressions
Customer did not leave a comment.myron w. | Overall Experience
Customer did not leave a comment.Lew A. | First Impressions
Staffing employees was very kind and professional I would come back again if necessary.raylla m. | Overall Experience
Customer did not leave a comment.CHRISTIANALEXANDER V. | Overall Experience
Customer did not leave a comment.shaunice G. | Overall Experience
All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.LORI S. | First Impressions
Customer did not leave a comment.Jason F. | Overall Experience
Customer did not leave a comment.thomas f. | First Impressions
Customer did not leave a comment.DOUGLAS N. | First Impressions
Customer did not leave a comment.phillip m. | First Impressions
Customer did not leave a comment.kenneth y. | First Impressions
Customer did not leave a comment.GEORGE STEVEN M. | First Impressions
The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank youLeslie J. | First Impressions
Customer did not leave a comment.joseph p. | First Impressions
No hassle transfer of items into facility camping and personal equipment thanks a bunchMichael F. | First Impressions
Using UHAUL was an excellent experience. The employees was kind and courteous.raylla m. | First Impressions
Very helpful and courteousDon C. | First Impressions
Excellent customer serviceDonna P. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!