Customer Reviews for U-Haul Moving & Storage at Town Center

8,081 comentarios

4950 Va Beach Blvd   Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

(757) 499-1432

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 499-1432

4950 Va Beach Blvd
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

The truck was park weird in a bad spot and they didn't shovel the snow out of the lot so the the stuck was hard to get out of the lot. I was almost unable to get it out of the lot dues to the fact the snow was not cleaned out of the lot at all.

WESLEY S. 
Rating:
1.0

Fire Melvin Bray for telling lies Fire Nicholas major for renting me in operable equipment that was a danger I rented a truck and paid $181 that I was unable to use because the steering was so bad that the vehicle was uncontrollable I in Newport News, VA I took this vehicle home and back to the location and was charge full price for a truck that I could not use Please if you are reading this do not go to U-Haul at 4950 Virginia Beach Blvd., Virginia Beach, VA You are guaranteed to get a raggedy ass truck and they care less about their customer satisfaction

MERKEYLOMONT H. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

NEKEISHA RENEE C. 
Rating:
5.0

I've used this location before and always very helpful.

ROGERWILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ella a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KARLABDEL M. 
Rating:
5.0

Very helpful

LAMAR SQUIBB M.  |  First Impressions 
Rating:
5.0

My first time visiting the store the employees were very helpful and friendly they made the visit fast and easy.

Kendrick H. 
Rating:
4.0

Customer did not leave a comment.

Carles R. 
Rating:
3.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

The doors need to be adjusted. I was driving and could hear wind around doors and saw light around door seals. I had to slam them hard to close them.

Terrance J. 
Rating:
4.0

I had reserved an appliance dolly but when I got there, they said the dollies we're all gone. They had set aside the boxes I ordered you would expect they can set aside the other equipment you order

KATHLEEN M M. 
Rating:
4.0

Proper tire pressure...one at 40 something isnt the same or close to 65. Have online data match and correspond...basically wasted filling out online only to be asked again...pricing discrepancies online vs in store protection coverage rates

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Keisha J. 
Rating:
5.0

Checking the vehicle bach in was a little difficult but overall ok

SANTIANTINODELAR M. 
Rating:
5.0

Very good costumer service!!!

MONICAISABEL D. 
Rating:
5.0

Customer did not leave a comment.

NOVEL LASHAWN H. 
Rating:
5.0

Customer did not leave a comment.

SARARENEE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC MATTHEW H. 
Rating:
1.0

Customer service here is atrocious

RASHE K. 
Rating:
5.0

I believe the young man is named Troy or Trevor. He was very, very helpful! I appreciate not having to come into the building so much!

KATHERINEANN G. 
Rating:
5.0

Your pickups need running boards

PEARLRHONDDA M. 
Rating:
5.0

very easy overall

THOMAS F. 
Rating:
5.0

The service I received from the staff was great. Staff was very helpful and professional.

DIANNA D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
2.0

I reserved 3 furniture moving carts but had to purchase one due to them not having any available. Also, had to get another truck due to original truck having low tire indicator on and service light indicator.

KARL ABDEL M. 
Rating:
5.0

Customer did not leave a comment.

STEVENRICHARD T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJEROME W. 
Rating:
5.0

Customer did not leave a comment.

Terrance G. 
Rating:
5.0

Customer did not leave a comment.

jacob H. 
Rating:
5.0

Customer did not leave a comment.

PAUL DUANE S. 
Rating:
5.0

Customer did not leave a comment.

CRAIGSTEVEN W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN Q. 
Rating:
2.0

Nico is useless!! Had an issue with our electrical connection. Nico was unwilling to assist in figuring out if it was our vehicle or the trailer. Had indication of a little corrosion on the terminal leads on our vehicle. I suggested cleaning the leads to see if this was the issue. Nico provided NO suggestions where I could find a steel brush or contact cleaner. I had to locate a parts store nearby, then spend $20 unnecessary dollars on these items down the road. Returned to U-Haul to discover this did not solve the issue. Upon closer examination, I discovered it was my attachment fitting. SHOULD have been discovered by Nico when connecting the wires as it was very obvious what the problem was (a bent pin). Bought new connector from U-Haul, and problem was resolved. Ultimately, this whole ordeal set me back 2 hours. Thanks Nico for screwing me!

Kevin I. 
Rating:
5.0

Customer did not leave a comment.

TAMMYDAWN L. 
Rating:
5.0

Very organized with clear signage for directions. The customer service person was helpful as well.

George T. 
Rating:
5.0

I don't know of any improvements to be made. The equipment that I rented was in the best condition. Thank you!

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

Connie D. 
Rating:
5.0

This location is always helpful.

JOSEPHPATRICK J. 
Rating:
5.0

The interior of the pick up truck was very dirty on the floor with mud stains. The side panel inside the door had dirt marks. The bed of the pick up truck was full of trash. Even though people come by during the night and probably throw things in the bed of the truck, that doesn't mean somebody can't go out and use a grabber device and retrieve it out so it looks presentable.

JOHN ANDREW R. 
Rating:
4.0

great service

Patricia F.  |  Overall Experience 
Rating:
4.0

Service was professional and quick Thank you

Joanne C. 
Rating:
5.0

Excellent experience overall!

EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
2.0

Truck was in very bad shape. Felt like it wouldn't make it the extremely low miles i used it for. Also was billed for moving help that never showed up.

Daniel P. 
Rating:
5.0

Pleasant experience; no problems!!!!

jerry M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ALONZO B. 
Rating:
5.0

Staff are very helpful. Job well done!

RAYMUNDO O. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Check to make sure the truck I returned is in fact in the lot before calling me asking when I plan to return it.

DEMARCUSLAMAR B. 
Rating:
5.0

Customer did not leave a comment.

CECIL WAYNE K. 
Rating:
5.0

I have been dealing with U-Haul since I was a young man you've always been in our family and you'll always be part of our family you always come true when we needed you thank you for your service and for all the good experiences with had with your company

DAMASIO G. 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Reginald H. 
Rating:
5.0

Very busy location but are very professional and polite to customers

GREGORYSHELLEY W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

RHONDA LYNN G. 
Rating:
1.0

I'm still waiting for my refund on some shrink wrap that was charged to my card without my permission. She allowed my mover to come in and not only charge my bank card for this shrink wrap I didn't want but she allowed him to change all of my reservation details. She told me I hadn't made a reservation in which I did a mobile one, she also told me I had the wrong address and provided me something else which was whatever he told her before I got there. Just for me to argue that neither of them new what they were talking about as that was my address, I was moving out of my Airbnb. I want my money back ASAP. Thank you!

chastity S. 
Rating:
5.0

Customer did not leave a comment.

TARA C. 
Rating:
3.0

Customer did not leave a comment.

JERMAINELEON S. 
Rating:
5.0

Staff was exceptional from pick up through drop off.

BRIANKEITH B. 
Rating:
5.0

The staff was great and funny real early in the morning.

MICHAEL GENE K. 
Rating:
4.0

Customer did not leave a comment.

SHARONMAJETTE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARCHIE L. 
Rating:
5.0

Customer did not leave a comment.

NICOLELYNETTE T. 
Rating:
5.0

Customer did not leave a comment.

MELVINEARL S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

QIAOYAN L. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

N/A

FREDERICK E C. 
Rating:
5.0

The service I received both checking in and checking out was exceptional. The staff was friendly and helpful.

JOANNEDOROTHY D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.

Michael K.  |  First Impressions 
Rating:
2.0

Everything was great except for the drop off process through the app/website. The app didn't allow me to upload photos at all and after calling support they told me to use the website through Chrome. This seemed to work, so I hung up too early. I was able to upload photos on the website, but then that stopped working. After over an hour of trying, I installed Firefox browser on my phone and finally got through the process.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
3.0

Customer did not leave a comment.

JODI S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Always courteous and professional service

SHARONELAINE W. 
Rating:
1.0

No one informed me of the “after hours” service fee that I was charged. On top of that, the brakes were so bad in the truck I had to use the emergency brake just to stop. Very dangerous

RUSSELLLEE R. 
Rating:
5.0

I Think the Front counter should be more open the way it's set up it confuse the customer because so much is on the way

SHERWOODVINCENT M. 
Rating:
5.0

Customer did not leave a comment.

PARKER R. 
Rating:
4.0

While I only got a refrigerator dolly here. This location was my last stop None the less I wasted an entire day and trips to 4 different uhaul location to fulfill my order. What a terrible day! Reservations were a joke!

dave W. 
Rating:
5.0

I always come to the Virginia Beach Town Center location because it is the best.

KELVIN X S. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

GRZEGORZ S. 
Rating:
4.0

Customer did not leave a comment.

JOSE EDUARDO O. 
Rating:
5.0

Customer did not leave a comment.

JEFF R. 
Rating:
5.0

Everyone was great and helpful

QUANTICA LASHAY R. 
Rating:
3.0

Tried to do mobile pick up and it assigned me a truck that was out of commission. Had to go inside and create a brand new reservation. New truck said oil change required.

Grayson Z. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Location employees were helpful. However corporate made my experience the worst I've ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn't seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn't have such a monopoly on the rental truck market I'd definitely take my business elsewhere.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Julie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Great staff

JOHN M. 
Rating:
4.0

I dropped my phone under the seat and found an old French fry and a lot of crumbs under. The truck also smelled like smoke. The worker was very nice and helpful with my experience.

Dustin Y. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLACHELLE L. 
Rating:
5.0

Awesome service! Thanks very much!

Chris B. 
Rating:
5.0

The people at the location are very kind and professionals.

Habasha-S A. 
Rating:
5.0

Excellent experience as always. Very customer oriented

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON D. 
Rating:
5.0

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Sedina D.  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful!

JUSTINPHILIP G. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKEARL F. 
Rating:
4.0

Customer did not leave a comment.

Jose Eduardo O. 
Rating:
5.0

Customer did not leave a comment.

Bristol P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN RAY W. 
Rating:
5.0

nice an friendly

frank m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMARA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward E.  |  First Impressions 
Rating:
5.0

awesome! fast and friendly. way to go.

kayla f.  |  First Impressions 
Rating:
5.0

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Jacqulin G.  |  First Impressions 
Rating:
5.0

Shawna was fabulous!!

LORI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane F.  |  First Impressions 
Rating:
5.0

Home boy and home girl hooked me up with a great experience overall!

JOHN W.  |  First Impressions 
Rating:
4.0

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Andrew W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kenneth y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE STEVEN M.  |  First Impressions 
Rating:
4.0

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you

Leslie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph p.  |  First Impressions 
Rating:
5.0

No hassle transfer of items into facility camping and personal equipment thanks a bunch

Michael F.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Don C.  |  First Impressions 
Rating:
5.0

Excellent customer service

Donna P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba