Customer Reviews for U-Haul Moving & Storage at Town Center

7,998 reviews

4950 Va Beach Blvd   Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

(757) 499-1432

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(757) 499-1432

4950 Va Beach Blvd
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I Think the Front counter should be more open the way it's set up it confuse the customer because so much is on the way

SHERWOODVINCENT M. 
Rating:
5.0

Customer did not leave a comment.

PARKER R. 
Rating:
4.0

While I only got a refrigerator dolly here. This location was my last stop None the less I wasted an entire day and trips to 4 different uhaul location to fulfill my order. What a terrible day! Reservations were a joke!

dave W. 
Rating:
5.0

I always come to the Virginia Beach Town Center location because it is the best.

KELVIN X S. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

GRZEGORZ S. 
Rating:
4.0

Customer did not leave a comment.

JOSE EDUARDO O. 
Rating:
5.0

Customer did not leave a comment.

JEFF R. 
Rating:
5.0

Everyone was great and helpful

QUANTICA LASHAY R. 
Rating:
3.0

Tried to do mobile pick up and it assigned me a truck that was out of commission. Had to go inside and create a brand new reservation. New truck said oil change required.

Grayson Z. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Location employees were helpful. However corporate made my experience the worst I've ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn't seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn't have such a monopoly on the rental truck market I'd definitely take my business elsewhere.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Julie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Great staff

JOHN M. 
Rating:
4.0

I dropped my phone under the seat and found an old French fry and a lot of crumbs under. The truck also smelled like smoke. The worker was very nice and helpful with my experience.

Dustin Y. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLACHELLE L. 
Rating:
5.0

Awesome service! Thanks very much!

Chris B. 
Rating:
5.0

The people at the location are very kind and professionals.

Habasha-S A. 
Rating:
5.0

Excellent experience as always. Very customer oriented

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON D. 
Rating:
5.0

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Sedina D.  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful!

JUSTINPHILIP G. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKEARL F. 
Rating:
4.0

Customer did not leave a comment.

Jose Eduardo O. 
Rating:
5.0

Customer did not leave a comment.

Bristol P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN RAY W. 
Rating:
3.0

I was treated rudely by one of the workers

LESLIEANN B. 
Rating:
5.0

Great place, They were courteous and professional. They did everything and made it hassle free for us.

Eugenio S. 
Rating:
4.0

Customer did not leave a comment.

ELFREN DELANO C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

PAULGALE J. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Very nice staff

JULIEY P. 
Rating:
5.0

Customer did not leave a comment.

LAURAANN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Everything was as I expected. The only thing is make sure u check ur truck. There were some things that werent marked that I had to take new photos for so I was not held responsible for them. No other complaints. Easy check in. Easy check out.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

LOMAMARIE G. 
Rating:
3.0

I took the representatives word for the amount of gas and saw that it was right under 3/4. When I returned, I put in more than when I received it and was charged for gas. I should have adjusted it when they sent the text but I wasn't aware that I could do that. I took the representatives word and I am not pleased with it

KIMBERLYFRANCE J. 
Rating:
5.0

Everyone on the Team at this Location provided Exceptional Customer Service!

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

SADYAMARIBEL A. 
Rating:
5.0

Customer did not leave a comment.

DANIELCHARLES L. 
Rating:
4.0

Mine was a last minute rental pressed for time, very accommodating, fast ,and very pleased with everything.

EDMUNDJOHN S. 
Rating:
5.0

Customer did not leave a comment.

MALCOMMATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Not happy with missing equipment charges , I need to be contacted

Greg P. 
Rating:
5.0

It was quick and easy!

LINDAANN C. 
Rating:
1.0

Customer did not leave a comment.

AKEYAH NICOLE S. 
Rating:
5.0

Quick check-out and helpful assistance.

WILLIAM S. 
Rating:
2.0

Very poor customer service

ANTHONYMADRICE A. 
Rating:
5.0

Service, location was excellent. Van was very dirty. Windows were filthy and oil change light came on right after I left the area. In defense if the rep, I did ask for a different vehichke so that may explain the dirtiness.

Tamara K. 
Rating:
3.0

The truck was very old, had a damaged exterior, and was wobbly when driven empty. The odometer was off by 2/10s of a mile on my receipt, resulting in me being charged slightly more. The appliance dolly was old and damaged.

RAMONAD T. 
Rating:
5.0

Staff very friendly and professional everything was clean

CYNTHIALEIGH S. 
Rating:
5.0

Customer did not leave a comment.

JEANAUDREY D. 
Rating:
5.0

Customer did not leave a comment.

LATONYA YVETTE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Brandie S. 
Rating:
5.0

nice an friendly

frank m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORANGEL C. 
Rating:
5.0

Janie was so awesome. Great customer service

OSCARMANUEL V. 
Rating:
4.0

Customer did not leave a comment.

SHEVONNE LAVELLE M. 
Rating:
5.0

This was the cleanest uhaul I have ever rented which was impressive. The staff was super friendly and professional. I wouldn't rent from anywhere else.

JEANETTE B. 
Rating:
5.0

Customer did not leave a comment.

Sharla B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE ANN R. 
Rating:
4.0

Customer did not leave a comment.

TIARALA'SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Customer did not leave a comment.

MARTINWILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

TRAVISLAMAR B. 
Rating:
3.0

Customer did not leave a comment.

SIERRALA SHAY E. 
Rating:
5.0

The only problem I had was I got charged 10 dollars in gas I brought it back with more gas than it had when I rented it 🤷🏾‍♂️

LEONARD G. 
Rating:
5.0

Customer did not leave a comment.

SLEDGE C. 
Rating:
5.0

Customer did not leave a comment.

NIKKOSTEFAN M. 
Rating:
5.0

Great service.

JAMESGILES G. 
Rating:
4.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

TAMARA R.  |  Overall Experience 
Rating:
1.0

The customer service I received was awful. She was extremely rude and just had an overall nasty attitude. My keys didn't match my paperwork. I was given the wrong truck. The hand truck I reserved wasn't available. I will never use this location again.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTTHOMAS M. 
Rating:
5.0

I just have to say that the manager Jannie is the best customer service person I have ever dealt with. She has the patience of a saint. She's the main reason I will always go to this U haul location for all my moving business. Thanks so much Jannie.

lisa K. 
Rating:
5.0

Customer did not leave a comment.

Ethan W. 
Rating:
5.0

Customer did not leave a comment.

JOHNMATTHEW O. 
Rating:
5.0

I cannot think of anything.

SHELLY DENISE S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR LEE P. 
Rating:
4.0

Customer did not leave a comment.

April P.  |  First Impressions 
Rating:
3.0

Expected some kind of receipt @ drop off

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Edward E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Easy drop off.

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

DONNYLEE M. 
Rating:
5.0

The lady that helped us short notice was amazing!!! Unfortunately! I don't remember her name. Take care of this one!

KELLIE ELIZABETH C. 
Rating:
5.0

awesome! fast and friendly. way to go.

kayla f.  |  First Impressions 
Rating:
1.0

Uhaul changed location of the truck on me so I was late picking up. Couldn't do auto pickup, inside they could not get the truck to release to me so I waited over 30 minutes to get truck. I had movers that I was paying waiting for me so I arrived an hour late. When I was driving out, I noticed the gas was not at 3/4 a tank but it was too late. Drive the 6 miles to public storage. Then 5 miles to my house, and 4 miles back to uhaul. It cost me 6 gallons of gas to get up to 3/4 a tank and when I turned in, the mileage was way off!! Total scam that cost me over $100 in labor, gas and mileage that I didn't deserve. Not using again.

Kris C. 
Rating:
2.0

Truck was very dirty, smelled of smoke. Experiences in past were much better and especially since we are in a pandemic, one would think cleanliness would hold a little more priority

LEE ALLEN H. 
Rating:
1.0

The West Virginia hillbilly that works with trailers needs to go back home and improve his meth product. His head is already f-------ded. The hitch on the trailer I did get required 45 minutes of labor by two people to get it to function properly. We don't carry tools around expecting to repair uhaul equipment.

CURTISRAY W. 
Rating:
5.0

Customer did not leave a comment.

THOMASATWOOD M. 
Rating:
5.0

good service overall. Thanks

NHANCAO T. 
Rating:
5.0

Customer did not leave a comment.

THOMASHALEY B. 
Rating:
5.0

Customer did not leave a comment.

BREON THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

CARSON N. 
Rating:
5.0

My experience was excellent. Everyone was courteous and professional. I received top notch service. Should I have the need in the future I will definitely use this location.

LEWISBERYL T. 
Rating:
5.0

I really struggled with the drop off steps. I followed the directions for location and it still didn't work. I wish it could be as simple as dropping the keys off. Luckily someone else was with me to access it. I wouldn't recommend to anyone dropping off after hours if that's what people need to do each time. Also, never received information about gas in my email or text messages so didn't know what to do about that. Left as was since information wasn't provided. Minor things that made this a tough rental.

THOMASJOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

MARKOWEN M. 
Rating:
5.0

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Jacqulin G.  |  First Impressions 
Rating:
5.0

Original pickup was changed to a location 30 minutes away. Drove there and they discovered they didn't have the equipment even though they confirmed with me the day prior. Had to call customer service who then sent me to a location much closer to home. Wish I could've gone there in the first place and not waste my time.

Aaron D. 
Rating:
5.0

Very pleasant staff

debbie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARDJOSEPH K. 
Rating:
5.0

They met me outside when I arrived for drop off. It took about 2 minutes for him to disconnect the trailer and I was on the road again. I didn't even need to get out of my car. Thanks.

rohn D. 
Rating:
5.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
5.0

Shawna was fabulous!!

LORI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane F.  |  First Impressions 
Rating:
5.0

Home boy and home girl hooked me up with a great experience overall!

JOHN W.  |  First Impressions 
Rating:
4.0

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Andrew W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

myron w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lew A.  |  First Impressions 
Rating:
4.0

Staffing employees was very kind and professional I would come back again if necessary.

raylla m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANALEXANDER V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaunice G.  |  Overall Experience 
Rating:
5.0

All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.

LORI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberta N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kenneth y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE STEVEN M.  |  First Impressions 
Rating:
4.0

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would've helped this first-time storage user, after a long drive/move. Thank you

Leslie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph p.  |  First Impressions 
Rating:
5.0

Staff was friendly and very efficient

Alberta N.  |  First Impressions 
Rating:
5.0

No hassle transfer of items into facility camping and personal equipment thanks a bunch

Michael F.  |  First Impressions 
Rating:
4.0

Using UHAUL was an excellent experience. The employees was kind and courteous.

raylla m.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Don C.  |  First Impressions 
Rating:
5.0

Excellent customer service

Donna P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top