Customer Reviews for U-Haul Moving & Storage at Town Center

8,287 comentarios

4950 Va Beach Blvd   Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

(757) 499-1432

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 499-1432

4950 Va Beach Blvd
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

I was very satisfied but what impressed me the most was the person who processed the transaction. She was kind and helpful. I really appreciated that.

William W. 
Clasificación:
1.0

I had reservations on 5/14 and 5/15; this review is in regard to the 5/15 reservation. I reserved a 20 foot truck. After we had all paperwork done they realized there was no 20 foot truck (they had also told me that truck had half tank gas). They gave me a 15 foot truck instead but said the information would be transferred over to the new "contract" and it had 1/4 tank of gas and dolly and pads were in the truck. At this point I had a shorter truck than I need which means I have to drive more miles and double my work and I'm over 30 minutes late getting out of there. I get to my destination to realize that there are no pads or dolly in the back. The pad bag had the little security tag on the zipper. So instead of getting pads and replacing them someone was either incompetent or lazy and just put the tag on the bag. When I did the mobile return that evening it showed a fuel charge on my receipt to which I disputed (but never got a follow up on). I saw the incorrect charge on my card so I called and they put in a "ticket". I received an email today that said the truck left on 5/16 a tank of gas and I brought it back on 1/4. Even though I was told it had 1/4 tank. Based on my experiences with the staff that day, I'm sure they had no idea that it was truly 5/16, God forbid someone get up and check anything around there. So UHaul pretty much gave me nothing I needed that day, but is going to charge me 2 gallons of gas (and I only went 17 total miles). What a joke this location (and follow up) was. It is evident you don't care about your customers.

Windee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel D. 
Clasificación:
5.0

Great experience

aamer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brielle C. 
Clasificación:
3.0

I originally was attempting to do everything online, unfortunately the app was not scanning the barcode of the truck. I went inside, and the young lady behind the counter was very helpful...However, the keys to the vans were on the wall (not in the lockbox), the system originally had my rental for much longer than the 1 day, AND (not sure if it was the store's doing based on commissions, bonuses, etc. but) the rental insurance was on there as well. When she mentioned it, I didn't complain as because I figured that $10 was less expensive than be charged a $20 convenience fee for dealing with someone live. Not sure if this is a scam by that location or by uhaul in general, but...next time, I have a rental need, I will more than likely try another location to see if the outcomes differs or is the same. If it turns out to be the same, I'm know that it was a company wide scam and I'm do business elsewhere from that point on.

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma L. 
Clasificación:
5.0

The staff was quick, helpful, respectful, and went out of there way to help make sure I was taken care of. thank you team

jasen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karolyn H. 
Clasificación:
5.0

Shawna was very sweet and helpful!

Corey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timonthy D. 
Clasificación:
5.0

Excellent experience...very fast check-in and return

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

I know it's not really feasible but, lower prices?

Gregory F. 
Clasificación:
5.0

Keep up the good work.

Dale M. 
Clasificación:
5.0

nothing at this time

Neal J. 
Clasificación:
5.0

Courteous, friendly, and knowledgeable.

Shawn D. 
Clasificación:
5.0

Nothing customer service was great and on point. I couldn't return the truck upon return time. They understood and gave me more time than I needed. Service was AWESOME

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELBYBRYN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
5.0

As promised, well maintained equipment.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

From the moment I entered this location, I was taken care of. Everyone was so friendly and helpful. I love the family owned business vibe. My transaction was quick. Gracias.

Brandie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
3.0

Directions to the key drop off box was not accurate online. It told me to find the box near the front of the building, but It was in the middle of the parking lot.

Stephen T. 
Clasificación:
5.0

Every time this location excells

WARREN DAEVID R. 
Clasificación:
5.0

Great staff! Cute manager! Will go here for all future U-Haul rentals.

RALPH A. 
Clasificación:
5.0

Overall great experience with the staff but i will say next time please make sure the vehicle is cleaned out before giving it to a customer. The vehicle was clean overall but on the inside some glass pieces were all over the floor and some in the seats. It made for an uncomfortable ride when coming across a piece of glass in your hand.

Christa G. 
Clasificación:
5.0

People were awesome, very helpful. Good uhaul experience.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma L. 
Clasificación:
5.0

No complaints at all. Had a good experience here

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYNESHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

cherryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE F. 
Clasificación:
5.0

I didn't like having to go through the hassle of taking the driver's license photo when making the reservation and then having to go through the same hassle when picking up my reserved vehicle. Other than this inconvenience, everything went very well.

CHARLES C. 
Clasificación:
3.0

apparently the employee attached the brake chain too tight. I had no idea, but towed a full 6 x 12 trailer 950 miles through the West Virginia mountains. I couldn't figure out why I wasn't able to even get to the posted speed limit. I averaged about 50 mph for the entire drive. my gas mileage was terrible also. When I turned in the trailer, the employee there told me what happened. I had been riding the brakes the whole time.

Matthew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tamyko D. 
Clasificación:
4.0

Truck started w half tank of gas. I have never had that before in years of renting trucks. Sure I return w half tank, but for long distance i was annoyed that the first thing I had to do was fill up before hitting the road. Also when I returned the truck nobody came out or seemed to care. Over all the whole experience felt a little off.

James W. 
Clasificación:
4.0

My favorite location. I never have an issue.

Tanise T. 
Clasificación:
5.0

The young man that helped me was very nice.

PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

Great experience by all at location, from checkout to hookup! They were informative, thorough and quick!

JEFFERY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma L. 
Clasificación:
5.0

Keep up the good work..

JIMMY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edmundo F. 
Clasificación:
4.0

We had some date discrepancies a few times before pickup but the staff took care of it each time with no hassles. They also found a drop off location in need of trailers that refunded us $200 upon return. Overall my experience was great!

Michelle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore M. 
Clasificación:
2.0

I have never seen one group of people make more mistakes. Lost keys, giving people the wrong truck. There were 3 people ahead of me in line and it took an hour for us to pick up a trailer and the person helping us had to stop to help someone else during our transaction. Also we never got our furniture pads which caused some of our furniture to get damaged. Needless to say, we will never rent from this location again!

Michael H. 
Clasificación:
1.0

Customer service there was very unacceptable. Gentleman was more worried about making jokes then working and focusing on helping the customer in line. Took me over 30 min just to get the truck from the time I got up to the counter. They didn't walk me to the truck or tell me where it was. Just was given a key and had to go out in the parking lot and try multiple trucks til I found the right one. Told me that I had to rent the truck for the whole day and not by the hour. Didn't use my reservation from online and was quoted a price double from what my reservation was for. I will never go back to this location

Jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

The service was excellent. I arrived a few minutes before my appt to have a trailer hitch installed and they took my car in right away. I was back on the road 30 minutes later. They answered all of my questions. I highly recommend them; very professional, helpful and courteous.

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenifer M. 
Clasificación:
5.0

Staff was polite and helpful. Will visit this location next time I need a rental.

Keith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donavon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVONMARQUISE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

Everything went well the staff was courteous the vehicles wer well-maintained

donnell D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chyonne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

fred L. 
Clasificación:
5.0

Not happy with uhaul

DAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
2.0

Attendant presented a truck to with the tire pressure lights on but explained to me that even though the light was on there was nothing wrong with the pressure of the tires. Driver's windshield wiper worn badly and made it worse to turn them on.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN C. 
Clasificación:
4.0

Marvin and his staff were a welcome relief after the hassle I went through to get this truck.

Ursula P. 
Clasificación:
3.0

Misinformation

Dominic T. 
Clasificación:
5.0

The staff was extremely friendly and polite.

Keith N. 
Clasificación:
2.0

Last time I will use uHaul. Scheduling remains a pain. I will pay more for better service from the competitors.

IAN K. 
Clasificación:
5.0

Made a reservation for a trailer rental, the pickup and drop off was quick and easy. Spent less than 10 minutes both times at the rental location, great service!

Michael M. 
Clasificación:
5.0

Awesome staff!

lamont D. 
Clasificación:
5.0

The service was expeditious. Great customer service. I am a repeat satisfied customer.

THERESA LYNN L. 
Clasificación:
5.0

Excellent service. Very friendly. Internet was not working for some time.

Ravi M. 
Clasificación:
5.0

Great experience. Thanks

DOUGLASCLAYTON H. 
Clasificación:
5.0

Don't change a thing. Just keep up the good work.

calvin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN LAMONT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS G.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Leon W.  |  Overall Experience 
Clasificación:
5.0

If I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.

Samone E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha R.  |  First Impressions 
Clasificación:
1.0

The storage unit was sealed. Took 45 min in line to speak with person at desk. He didn't know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the "last one available"…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.

LINDA L.  |  Online Move In 
Clasificación:
3.0

The billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.

HEATHER W.  |  Overall Experience 
Clasificación:
5.0

Maybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?

JOHN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ella a.  |  Overall Experience 
Clasificación:
5.0

Very helpful

LAMAR SQUIBB M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARARENEE W.  |  Overall Experience 
Clasificación:
4.0

great service

Patricia F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARONMAJETTE C.  |  First Impressions 
Clasificación:
5.0

The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.

Michael K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JODI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie P.  |  Overall Experience 
Clasificación:
5.0

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Sedina D.  |  Overall Experience 
Clasificación:
5.0

nice an friendly

frank m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

April P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E.  |  First Impressions 
Clasificación:
5.0

awesome! fast and friendly. way to go.

kayla f.  |  First Impressions 
Clasificación:
5.0

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Jacqulin G.  |  First Impressions 
Clasificación:
5.0

Very pleasant staff

debbie g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya J.  |  Overall Experience 
Clasificación:
5.0

Shawna was fabulous!!

LORI S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane F.  |  First Impressions 
Clasificación:
5.0

Home boy and home girl hooked me up with a great experience overall!

JOHN W.  |  First Impressions 
Clasificación:
4.0

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Andrew W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

myron w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lew A.  |  First Impressions 
Clasificación:
4.0

Staffing employees was very kind and professional I would come back again if necessary.

raylla m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANALEXANDER V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shaunice G.  |  Overall Experience 
Clasificación:
5.0

All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.

LORI S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alberta N.  |  Overall Experience 
Clasificación:
5.0

The employees were helpful when I needed help…. Very polite.. That's a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back

Lolita F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Druvani R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip m.  |  First Impressions 
Clasificación:
5.0

Great place with helpful staff.

Johnathon R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kenneth y.  |  First Impressions 
Clasificación:
5.0

Never had any issues

Tiffany P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

allan R.  |  Overall Experience 
Clasificación:
5.0

You guys were very helpful and convenient and you were there when i needed you

Alicia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eileen M.  |  Overall Experience 
Clasificación:
5.0

Your people made a difficult time of moving less stressful and were very helpful.

Harriet C.  |  First Impressions 
Clasificación:
5.0

Great place, very helpful staff.

Jonathan R.  |  Overall Experience 
Clasificación:
5.0

The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.

John L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE STEVEN M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ALDENDORSAY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carol e.  |  Overall Experience 
Clasificación:
3.0

Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck

Robert b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTSEAN B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff. They made everything very easy

Daniel K.  |  First Impressions 
Clasificación:
5.0

Love the staff attitude

Rhonda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
4.0

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would've helped this first-time storage user, after a long drive/move. Gracias

Leslie J.  |  First Impressions 
Clasificación:
5.0

Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

gladys f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney P.  |  Overall Experience 
Clasificación:
2.0

After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

Alfred Kelly S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

erin t.  |  Overall Experience 
Clasificación:
3.0

The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it's a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.

ALYSSA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

jennifer s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Althea H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kathy b.  |  Overall Experience 
Clasificación:
4.0

Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.

CHERYL G.  |  Overall Experience 
Clasificación:
1.0

I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.

Tamara H.  |  Overall Experience 
Clasificación:
5.0

Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.

Justina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph p.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and very efficient

Alberta N.  |  First Impressions 
Clasificación:
5.0

Everything was easy and simple getting set up. Moving is always challenging.

Shawn J.  |  First Impressions 
Clasificación:
5.0

I’d adjust the elevator doors to remain open another minute or two.

mallory v.  |  Overall Experience 
Clasificación:
1.0

Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.

Alesha Lynn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwatoyin O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justina B.  |  First Impressions 
Clasificación:
5.0

Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.

IRIS R.  |  Overall Experience 
Clasificación:
5.0

The only thing I'd love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!

Danna T.  |  First Impressions 
Clasificación:
5.0

U-Haul rep was courteous and extremely helpful.

Michael H.  |  Online Move In 
Clasificación:
5.0

Check out was easy. Storage unit was always clean and secure.

Michael M.  |  Overall Experience 
Clasificación:
5.0

No hassle transfer of items into facility camping and personal equipment thanks a bunch

Michael F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

alexander H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa S.  |  Overall Experience 
Clasificación:
1.0

They're con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I'm sorry but I will tell everyone about this. They didn't even call to apologize for their mistake they just kept trying to press me for money

Brandon A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brionda C.  |  First Impressions 
Clasificación:
5.0

Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.

Sherry H.  |  Overall Experience 
Clasificación:
4.0

Very clean

Courtney P.  |  Overall Experience 
Clasificación:
4.0

Using UHAUL was an excellent experience. The employees was kind and courteous.

raylla m.  |  First Impressions 
Clasificación:
5.0

...

johnathan b.  |  Overall Experience 
Clasificación:
5.0

Good experience

bill r.  |  Overall Experience 
Clasificación:
5.0

at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.

AUDRA J.  |  Overall Experience 
Clasificación:
5.0

Great overall

Anthony B.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous

Don C.  |  First Impressions 
Clasificación:
5.0

Easy access to my storage unit, employees where friendly and helpful

George C.  |  Overall Experience 
Clasificación:
5.0

Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.

CLEVELAND L.  |  First Impressions 
Clasificación:
5.0

It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

All three representatives were helpful and friendly. Many thanks!

Cheryl V.  |  Overall Experience 
Clasificación:
5.0

Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!

Catina S.  |  Overall Experience 
Clasificación:
1.0

Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.

Jon D.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

bill r.  |  First Impressions 
Clasificación:
5.0

Your service was fantastic!!!

tysa a.  |  First Impressions 
Clasificación:
4.0

I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.

Theresa W.  |  Overall Experience 
Clasificación:
5.0

The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.

Erika W.  |  Overall Experience 
Clasificación:
5.0

Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!

Kathleen N.  |  Overall Experience 
Clasificación:
5.0

Friendly, safe, clean and secure.

KATHLEEN P.  |  Overall Experience 
Clasificación:
3.0

I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.

Monique W.  |  Overall Experience 
Clasificación:
5.0

As expected

robert b.  |  Overall Experience 
Clasificación:
5.0

Melvin was incredibly helpful! Excellent and quick customer service.

Allyson K.  |  First Impressions 
Clasificación:
5.0

Thay need a water fountine

HAROLD P.  |  Overall Experience 
Clasificación:
4.0

They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store

Zola D.  |  First Impressions 
Clasificación:
5.0

Went as planned

robert b.  |  First Impressions 
Clasificación:
5.0

Larry was great! Thanks for the quick and easy experience!

RORY U.  |  Overall Experience 
Clasificación:
5.0

Very helpful, friendly ,professional .

Sherry J.  |  First Impressions 
Clasificación:
5.0

Walt was very friendly and helpful.

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u

Brandon R.  |  Overall Experience 
Clasificación:
5.0

*

Monty M.  |  Overall Experience 
Clasificación:
5.0

Thank you for all of your help!

Lillian H. | Reservación
Clasificación:
5.0

Excellent customer service

Donna P. | Reservación
Clasificación:
5.0

GREAT!!! As always!

Madeline F.  |  Overall Experience 
Clasificación:
1.0

Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.

Joan m.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service and billing was screwed up. Also, it's weird that I'm just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details

Marcus N. | Reservación
Clasificación:
3.0

The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.

Nicholas R.  |  Overall Experience 
Clasificación:
1.0

reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation

Stephanie S. | Reservación
Clasificación:
5.0

Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service

Liando S. | Reservación
Clasificación:
3.0

hours were frustrating & UHAUL couldn't help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees

KATHRYN D.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.

John R.  |  Overall Experience 
Clasificación:
5.0

Thank you guys for all support

REGINALD B.  |  Overall Experience 
Clasificación:
5.0

This uhaul place was amazing ! I had movers my husband wasn't there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!

ann'marie L.  |  Overall Experience 
Clasificación:
4.0

Phil and Joe were both polite and very helpful.

Christina W.  |  Overall Experience 
Clasificación:
5.0

We love the people at this uhaul. Joe has always been great to us.

Donna F.  |  Overall Experience 
Clasificación:
5.0

The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.

robert v.  |  Overall Experience 
Clasificación:
5.0

I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.

ELIZABETH Y.  |  Overall Experience 
Clasificación:
5.0

The employees are awesome and very helpful. The past five years have been effortless.

TUMICKA H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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