Comentarios de los clientes para U-Haul Moving & Storage at Town Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Town Center

Clasificación general:

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LESLIELARAY J.
Clasificación:

Shout out to Chris Willis Who went above and beyond to make sure we were able to find a storage place due to the elevator being broke at his facility, and made sure we weren't charged extra as a result of having to travel to another location and use their storage. He was a pleasure to work with and I hope his enthusiasm is infectious to the rest of his team! Great Work, much appreciated!

Ellenor P.
Clasificación:

El cliente no dejó un comentario.

Matthew W.
Clasificación:

El cliente no dejó un comentario.

ROBERTLAWRENCE W.
Clasificación:

El cliente no dejó un comentario.

Matthew A.
Clasificación:

Very fast service, and they didn't mind that we arrived a little early. Good COVID-19 precautions were in place, and the whole crew got us on the road in no time.

Loenard G.
Clasificación:

Nothing great service

FELICIA S.
Clasificación:

Debt is like credit is what we are told so why pay more for debt. You still get your money as if it was a major credit card.

BRIANKEITH L.
Clasificación:

El cliente no dejó un comentario.

RICKYRAYMOND L.
Clasificación:

Excellent service! JannieKessock is dong a great job as General Manager! Keep up the good work. v/r Rick Little Virginia Beach

Brett L.
Clasificación:

Counter help is quick to greet each guest and adapted to customer needs. Office clerk was helping another customer and after indicating that I had a quick question she was able to juggle two clients without stress. (I had 12 min left on my rental, possessions in the truck and needed a time extension to complete move out from unsafe housing) she extended me in under a minute, the waiting customer was surprised at her skill.

MARGARETANNE T.
Clasificación:

I did not see anything that needed to be done

debi L.
Clasificación:

El cliente no dejó un comentario.

CARLAC G.
Clasificación:

just not happy about checkin on return...

HIAWATHIA S.
Clasificación:

Very helpful

PAUL C.
Clasificación:

El cliente no dejó un comentario.

Frankin H.
Clasificación:

El cliente no dejó un comentario.

TOMIKOMONIQUE E.
Clasificación:

El cliente no dejó un comentario.

JOHNWESLEY G.
Clasificación:

El cliente no dejó un comentario.

Raymond E.
Clasificación:

El cliente no dejó un comentario.

Arthur G.
Clasificación:

El cliente no dejó un comentario.

JESSE P.
Clasificación:

Again I say put tongue Jack's on the trailers not just for your customers but for the people who have to hook your trailers to the customer's vehicle someone's going to hurt their back trying to hook up a trailer

THOMAS B.
Clasificación:

El cliente no dejó un comentario.

WILLIAMERIC L.
Clasificación:

Location was excellent.

TYRONE J.
Clasificación:

El cliente no dejó un comentario.

Michelle S.
Clasificación:

El cliente no dejó un comentario.

Douglas C.
Clasificación:

El cliente no dejó un comentario.

Anthony H.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

El cliente no dejó un comentario.

RASHEENAHKMED JA J.
Clasificación:

El cliente no dejó un comentario.

Colleen G.
Clasificación:

Everyone was so helpful and went out of their way to make sure I had everything I needed for the truck and the storage unit.

herman F.
Clasificación:

El cliente no dejó un comentario.

ANDRE H.
Clasificación:

El cliente no dejó un comentario.

gladys f. | First Impressions |
Clasificación:

Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

CORDERIOJAREL B.
Clasificación:

El cliente no dejó un comentario.

Erin B.
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

El cliente no dejó un comentario.

FREDERICKPHILLIP P.
Clasificación:

El cliente no dejó un comentario.

malcolm S.
Clasificación:

El cliente no dejó un comentario.

FREDLOUIS T.
Clasificación:

I had to put 8 gallons of gas in the truck and we only went 38 miles!! It's obvious that the truck was not filled up prior to us receiving it!! Rediculous....Fred Thrasher

Omer C.
Clasificación:

El cliente no dejó un comentario.

JOHN STEPHEN B.
Clasificación:

El cliente no dejó un comentario.

Nakisha H.
Clasificación:

El cliente no dejó un comentario.

Sandra H.
Clasificación:

El cliente no dejó un comentario.

Jadwisia S.
Clasificación:

I will definitely use this location if I ever need another rental. The whole experience went very smoothly. Thank you.

Santos V.
Clasificación:

El cliente no dejó un comentario.

Bernard B.
Clasificación:

El cliente no dejó un comentario.

Ryan F.
Clasificación:

Parking lot was very full of trucks & trailers making it hard to navigate & drop off my rental. Best part of the experience was the after hours drop off process. Simple & easy to do. Thanks!

Patricia G.
Clasificación:

El cliente no dejó un comentario.

Tawanda W.
Clasificación:

Poor customer service at the door. No one greeted or welcomed us. Power out. Just a piss poor location. Didn't give us any details on where to return the keys. The drop box isn't on the door and it took us 15 minutes to find it.

Courtney P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Herbert W.
Clasificación:

Pricing was very much out of line. Add stated $29.95. Cost was actually in excess of $55.

Jill D.
Clasificación:

El cliente no dejó un comentario.

FINALEMENYAN N.
Clasificación:

Staff friendly and helpful! Everything was easy easy!

Andre P.
Clasificación:

El cliente no dejó un comentario.

MILFORDWAVERLY C.
Clasificación:

Why mess with perfection,service is excellent.

Gregory M.
Clasificación:

El cliente no dejó un comentario.

Jason J.
Clasificación:

El cliente no dejó un comentario.

Claude R.
Clasificación:

El cliente no dejó un comentario.

TONIANN SILL P.
Clasificación:

El cliente no dejó un comentario.

PATRICKHUGHES A.
Clasificación:

I was in the middle of buying a house. I got emails all the time from my realtor and mortgage banker. So I missed my email from Uhaul telling me the location changed. I know they reached out, but when someone is moving they have a lot going on I would appreciate a call. I will never use this service again. I have used it three times prior, however I will NEVER use Uhau again.

Laurie W.
Clasificación:

El cliente no dejó un comentario.

Jo M.
Clasificación:

El cliente no dejó un comentario.

ADRIAN D.
Clasificación:

El cliente no dejó un comentario.

FRANCISCORAFAEL R.
Clasificación:

El cliente no dejó un comentario.

JAMESCARLTON J.
Clasificación:

Great service

ALTONDEAN J.
Clasificación:

Nothing. They are fast, courteous and friendly, extremely helpful, and I'll be using them for all my uhaul needs.

JOSEPHANDRE A.
Clasificación:

El cliente no dejó un comentario.

Mark M.
Clasificación:

El cliente no dejó un comentario.

BRIANMATTHEW W.
Clasificación:

When I was employed with uhaul it was my job to verify rental returns that were returned after hours in the morning. Not once was anybody charged a $20.00 service fee. That is highway robbery!

JONATHANWILLIAM C.
Clasificación:

Staff was extremely helpful in getting us going. We had an issue with our wire harness on our car and they were able to get us the item we needed to replace it and provided some guidance on installation. They went above and beyond helping us get on the road and we are very appreciative of them.

Dave H.
Clasificación:

El cliente no dejó un comentario.

theodore E.
Clasificación:

N/a

Brian S.
Clasificación:

Terrible experience

Christopher P.
Clasificación:

El cliente no dejó un comentario.

Rebecca M.
Clasificación:

They could not check me back in when I returned the truck at 1130. I have yet to receive my final receipt. I also only drove 11 miles and I'm still being charged 30 miles. No one is answering the phone either so I can ask about the status of my refund.

HENRY K.
Clasificación:

Friendly and helpful staff is top notch, don't change anything.

Elida M.
Clasificación:

The customer service is always impeccable! I love this location and this location only. They have a great variety of anything moving from supplies to trucks to anything. Their checkout process is safe and easy. I highly recommend U-Haul!

delquan T.
Clasificación:

El cliente no dejó un comentario.

KENNETHRYAN R.
Clasificación:

El cliente no dejó un comentario.

Alfred Kelly S. | Overall Experience |
Clasificación:

After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

KRISTOPHERMATTHE D.
Clasificación:

Thank you Janie for your patience and processing us quickly!

lora V.
Clasificación:

El cliente no dejó un comentario.

Shanna E.
Clasificación:

The customer service from Larry was horrible and the truck was dirty. If I was charged a cleaning fee which was not disclosed I will call your home office and file suit for charges that were not disclosed. I will be contacting the GM Monday morning with my dissatisfaction!

Jeffrey J.
Clasificación:

El cliente no dejó un comentario.

erin t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JASON H.
Clasificación:

Location was extremely busy Helpful staff member that disabled the trailer and said I would have a receipt emailed within the hour

WALESKA L.
Clasificación:

Good customer service

ALYSSA P. | Overall Experience |
Clasificación:

The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.

MICHAELDENNIS R.
Clasificación:

The lady at the counter today was the best. Cordial, knowledgeable and helpful. She deserves a raise.

RHODAMARIE D.
Clasificación:

El cliente no dejó un comentario.

Sean M.
Clasificación:

El cliente no dejó un comentario.

TINATAYLOR C.
Clasificación:

El cliente no dejó un comentario.

mark M.
Clasificación:

The Manager Jannie Kessock was professional and courteous!

Waleska L.
Clasificación:

Good customer service 👍

Gabriel M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Seiko M.
Clasificación:

El cliente no dejó un comentario.

jennifer s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda C.
Clasificación:

The lady who assisted us was great. A lot of people to help on a Friday morning and she was still very pleasant and helpful

CATINAELIZABETH Q.
Clasificación:

Love this location...everyone is so nice and helpful.

sandra W.
Clasificación:

El cliente no dejó un comentario.

YOLANDACAPRI M.
Clasificación:

No improvements from me. Customer Service was excellent. Nice and friendly staff. 😀

omer C.
Clasificación:

El cliente no dejó un comentario.

OCTAVIA W.
Clasificación:

First time renting was not the best in the beginning. The return of the equipment made the renting experience some what better.

Shannon S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Zackery S.
Clasificación:

El cliente no dejó un comentario.

BRITTANY D.
Clasificación:

El cliente no dejó un comentario.

Carla G.
Clasificación:

Fabulous owner, hokey links, delayed check in, awesome owner, oh wait didn't I say that already

Kim W.
Clasificación:

Agent can make sure that everything is properly tight (ball to tow hitch) and show that tires are all okay.

Althea H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

kathy b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHERYL G. | Overall Experience |
Clasificación:

Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.

Tamara H. | Overall Experience |
Clasificación:

I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.

Justina B. | Overall Experience |
Clasificación:

Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.

joseph p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alberta N. | First Impressions |
Clasificación:

Staff was friendly and very efficient

Shawn J. | First Impressions |
Clasificación:

Everything was easy and simple getting set up. Moving is always challenging.

mallory v. | Overall Experience |
Clasificación:

I’d adjust the elevator doors to remain open another minute or two.

Alesha Lynn P. | Overall Experience |
Clasificación:

Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.

Oluwatoyin O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Justina B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

IRIS R. | Overall Experience |
Clasificación:

Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.

Danna T. | First Impressions |
Clasificación:

The only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!

Michael H. | Online Move In |
Clasificación:

U-Haul rep was courteous and extremely helpful.

Michael M. | Overall Experience |
Clasificación:

Check out was easy. Storage unit was always clean and secure.

Michael F. | First Impressions |
Clasificación:

No hassle transfer of items into facility camping and personal equipment thanks a bunch

Shannon S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brandon B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROBBIE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

alexander H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rosa S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brandon A. | Overall Experience |
Clasificación:

They’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for money

brionda C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sherry H. | Overall Experience |
Clasificación:

Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.

Courtney P. | Overall Experience |
Clasificación:

Very clean

raylla m. | First Impressions |
Clasificación:

Using UHAUL was an excellent experience. The employees was kind and courteous.

johnathan b. | Overall Experience |
Clasificación:

...

bill r. | Overall Experience |
Clasificación:

Good experience

AUDRA J. | Overall Experience |
Clasificación:

at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.

Anthony B. | First Impressions |
Clasificación:

Great overall

Don C. | First Impressions |
Clasificación:

Very helpful and courteous

George C. | Overall Experience |
Clasificación:

Easy access to my storage unit, employees where friendly and helpful

CLEVELAND L. | First Impressions |
Clasificación:

Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.

Cynthia C. | Overall Experience |
Clasificación:

It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.

Cheryl V. | Overall Experience |
Clasificación:

All three representatives were helpful and friendly. Many thanks!

Catina S. | Overall Experience |
Clasificación:

Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!

Jon D. | Overall Experience |
Clasificación:

Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.

bill r. | First Impressions |
Clasificación:

Very helpful staff.

tysa a. | First Impressions |
Clasificación:

Your service was fantastic!!!

Theresa W. | Overall Experience |
Clasificación:

I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.

Erika W. | Overall Experience |
Clasificación:

The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.

Kathleen N. | Overall Experience |
Clasificación:

Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!

KATHLEEN P. | Overall Experience |
Clasificación:

Friendly, safe, clean and secure.

Monique W. | Overall Experience |
Clasificación:

I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.

robert b. | Overall Experience |
Clasificación:

As expected

Allyson K. | First Impressions |
Clasificación:

Melvin was incredibly helpful! Excellent and quick customer service.

HAROLD P. | Overall Experience |
Clasificación:

Thay need a water fountine

Zola D. | First Impressions |
Clasificación:

They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store

robert b. | First Impressions |
Clasificación:

Went as planned

RORY U. | Overall Experience |
Clasificación:

Larry was great! Thanks for the quick and easy experience!

Sherry J. | First Impressions |
Clasificación:

Very helpful, friendly ,professional .

RICHARD S. | Overall Experience |
Clasificación:

Walt was very friendly and helpful.

Brandon R. | Overall Experience |
Clasificación:

As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u

Monty M. | Overall Experience |
Clasificación:

*

Lillian H. | Reservation |
Clasificación:

Thank you for all of your help!

Donna P. | Reservation |
Clasificación:

Excellent customer service

Madeline F. | Overall Experience |
Clasificación:

GREAT!!! As always!

Joan m. | Overall Experience |
Clasificación:

Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.

Marcus N. | Reservation |
Clasificación:

Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details

Nicholas R. | Overall Experience |
Clasificación:

The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.

Stephanie S. | Reservation |
Clasificación:

reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation

Liando S. | Reservation |
Clasificación:

Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service

KATHRYN D. | Overall Experience |
Clasificación:

hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees

John R. | Overall Experience |
Clasificación:

The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.

REGINALD B. | Overall Experience |
Clasificación:

Thank you guys for all support

ann'marie L. | Overall Experience |
Clasificación:

This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!

Christina W. | Overall Experience |
Clasificación:

Phil and Joe were both polite and very helpful.

Donna F. | Overall Experience |
Clasificación:

We love the people at this uhaul. Joe has always been great to us.

robert v. | Overall Experience |
Clasificación:

The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.

ELIZABETH Y. | Overall Experience |
Clasificación:

I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.

TUMICKA H. | Overall Experience |
Clasificación:

The employees are awesome and very helpful. The past five years have been effortless.

No se han enviado comentarios para esta ubicación.

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