Customer Reviews for U-Haul Moving & Storage at Towerline Place

2,840 reviews

95 Towerline Pl   London, ON N6E2T3
(& 401)

(519) 685-3600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(519) 685-3600

95 Towerline Pl
London, ON N6E2T3
(& 401)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Returning agent was extremely helpful and pleasant and patient despite dealing with 3 returns at once. Very upbeat and professional - extremely good service.

Spencer W. 
Rating:
5.0

The original location where I reserved the truck (A&E Furniture at 1100 Commissioners Rd E) was horrible. Staff were not present for me to pick up the vehicle. The customer service agent was great, as well as the staff at 95 Towerline.

Erick R. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M.  |  First Impressions 
Rating:
4.0

The return policy is not for everyone. Some people like me not that good on computers.

Opoku A. 
Rating:
4.0

This was a professional full time business not some daycare centre that rents the odd truck once in awhile like where I picked up my rental. Makes you look unprofessional and desperate

Philip K. 
Rating:
5.0

Customer did not leave a comment.

Darlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFF E. 
Rating:
5.0

Customer did not leave a comment.

JONNY D.  |  Overall Experience 
Rating:
5.0

Everything was excellent. Christi a was very helpful.

Clinton C. 
Rating:
5.0

Customer did not leave a comment.

Nawras E. 
Rating:
3.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Have used this location several times - always professional and efficient when handling customers - "great customer service experience always".

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Ernest Q. 
Rating:
4.0

Customer did not leave a comment.

7602642 C.  |  Overall Experience 
Rating:
5.0

In my opinion nothing

GERARDUS A. 
Rating:
5.0

Customer did not leave a comment.

Pat R.  |  Overall Experience 
Rating:
4.0

Tell the cute lady with purple hair to text me 2267006732

Haly C. 
Rating:
3.0

The customer service agents we're friendly and worked with me to adjust my return time.

Erika M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
1.0

They will rip you off , never go to this location, they charged me $130 just for 17 miles of fuel. Plus daily charges for 2 days. These people are ridiculous and the lady on the desk couldn't explained that why she has charged me $130,… I will never recommend to anyone nor I will be going back here … super bad experience

Jaiveer S. 
Rating:
5.0

Customer did not leave a comment.

Dijana M. 
Rating:
5.0

Customer did not leave a comment.

BI VOLI AUGUSTIN I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Everything was perfect.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Arnold N.  |  Online Move In 
Rating:
5.0

Nothing

Robert R. 
Rating:
1.0

Awfully rude service.

Angela V. 
Rating:
5.0

The manager Kristina is great! So many horrible things happened during this move, and she just took it all in stride. All the while, making sure I was ok.

Suzy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Mary Q.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Martin B.  |  Overall Experience 
Rating:
5.0

The person using the 20” truck before me tailed to return on time. But the staff at the 95 Towerline rd location in London Ontario were quick to offer an alternative, even though it was bigger, and I had to do a round trip instead of a one-way rental! But the fact that it all worked out well in the end due t their flexibility is commendable, and I'm grateful.

David O. 
Rating:
1.0

Don't text me while I'm driving telling me I've got to go to a different location at the last minute. I was driving through an Grand Bend and not able to check my messages. And then when I dropped off it took forever to get data streaming on the woman's phone, I finally just left.

Robert G. 
Rating:
5.0

Great customer service!

Anthony K. 
Rating:
5.0

I don't think there's anything that needs to be improved I had no issues or concerns while renting the van. Staff are very nice and extremely helpful I will definitely return in the future and recommend this location to family and friends

justin J. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

A excellent experience. The manager looked after me. She recognized me from previous transactions which is nice, and everything was done quickly and efficiently. She was very knowledgeable, friendly, and professional. The equipment was in great shape too. I rent from many different Uhaul locations, this is by far the best.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  First Impressions 
Rating:
5.0

Very helpful and heartfelt service, much appreciated

ADITYA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aditya N. 
Rating:
4.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Nothing, It was Great !

Lori M. 
Rating:
4.0

Customer did not leave a comment.

RICHARDF B. 
Rating:
3.0

Customer did not leave a comment.

Melvin P. 
Rating:
5.0

Very friendly and professional staff!

Jorge R.  |  Overall Experience 
Rating:
1.0

It was my worst experience with uhaul, i had requested for an mobile or 24 hrs pick up for my truck. I get to the pickup location 15mins before my truck pick up time, only to discover the incapable team had never prepared my truck for the pick up. I got to the location with a light tshirt expecting my truck to be ready for the pickup and i would leave in a few minutes. But thanks to uhaul i had to wait out in the cold freezing. But here comes the worst kr maybe the best part for uhaul an representative of your company shows up at 6.40am saw me shivering but did not have the courtesy to let me in or even actually bothering. They let me in at 7am and non of the 2 staff had the courtesy to even appologize for what uhaul did to me and this was my worst experience with uhaul.

Akash C. 
Rating:
5.0

Picking up the truck was great. Everything explained quite well. Personable staff member who got everything ready with the truck for us to pick up. Drop off was great too. Simple and easy and to the point. Will recommend this Uhaul location.

David P. 
Rating:
5.0

Very professional and friendly staff

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Archie P. 
Rating:
5.0

Very friendly and very helpful. Would recommend to anyone without a second thought

John H. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Marius B. 
Rating:
5.0

Great services.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
3.0

There was a misunderstanding about truck availability and time of pickup. we were called to pick up the truck an hour later than originally planned but found out that the original time was ok. An hour was wasted.

Keith K. 
Rating:
4.0

Very pleased with the customer service

paul B. 
Rating:
3.0

Customer did not leave a comment.

Christine A. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
3.0

Customer did not leave a comment.

WAQAS A. 
Rating:
4.0

Customer did not leave a comment.

elizabeth F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ismail Q. 
Rating:
5.0

Customer did not leave a comment.

betty c.  |  Overall Experience 
Rating:
2.0

They had me walk a half KM to the vehicle only to make a mistake and have to walk back. I ordered it in another city and 24 hours prior to pickup was told it needed to be picked up 40 minutes away from my location. This was irritating since it cost me gas in this gas monster truck and KMs. When I returned and asked about a reduced rate which I was directed to by the morning person and someone at a call centre, the attended proceeded to state policy in a nasty tone. I understand policy given I also operate a business however some empathy would have been appreciated. She argued with me out of anger without any regard to how frustrating the experience had been. I wasn't even that focused on a discount I just wanted to be heard. After it became a bit of a shouting match she says she will reduce the rate but she's being nasty even about that. I won't ever return to this location even after getting a discount because their people are trained poorly. They screwed up out of the gate and didn't offer an apology. They argued with me and tried to make me feel small, well jokes on you because you discounted my rate and I'm still never borrowing a uhaul from your location. Attendants like that would be better suited to strictly cleaning out the storage units and away from the public.

Adam B. 
Rating:
5.0

Kristina was extremely kind and helpful throughout my experience with UHaul.

eric c.  |  Overall Experience 
Rating:
3.0

Train your work staff better on the correct way to attach a trailer to a hitch so that it doesn't come of the hitch on a major highway. Which could have had a horrific outcome. Always double check their work to be safe.

Richard D. 
Rating:
5.0

Great service at a fair price and the two employees that I dealt with were fantastic. Friendly and professional. Will definitely rent a truck from that location again

John L. 
Rating:
3.0

Your online check in and check out is useless. Had to wait till store opened… When I called customer service was put on hold every time (3 times ) had a wait of over 45minutes each time. 2 times I just gave up cause when they did call back I was put on hold again!!!! I also had to go to a different location to pickup my furniture pads!!!! Was supposed to be seamless but wasn't. Cost me 2 hrs of labour extra waiting for myself and 2 guys equaling $300 extra cost incurred!!!

simon S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

John's E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Both employees were very helpful and went over and above.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

I would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..

wesam (sam) A.  |  Overall Experience 
Rating:
5.0

We had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.

Jane Wright M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sesto F. 
Rating:
5.0

The staff here are busy but always take the time to care for the customer and the transaction- always helpful.

Brian S. 
Rating:
4.0

Very friendly and knowledgeable staff. Very reasonable prices.

Peter M. 
Rating:
5.0

Staff was very helpful and courteous, pick up and drop off was easy and fast.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Dave M.  |  Overall Experience 
Rating:
5.0

I have rented vehicles in the past, but I do feel the cost is currently overpriced and a some kms should be included in the base rental fee. Thank you for your time!

leigh E. 
Rating:
5.0

Your people get the Gold Star from us! Thanks ❤️✌🏾and joy 2 u Helen and Ed

Edward C. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

parnal W. 
Rating:
5.0

Always great dealing with the staff at this location.

Wesley L. 
Rating:
5.0

Customer did not leave a comment.

ZLATKO M.  |  Overall Experience 
Rating:
5.0

Great people working there

Mark P. 
Rating:
3.0

Satisfied with the drop off. The person in the yard that helped me unhook the trailer and complete the drop off was very nice, helpful and interactive. I wish I had gotten his name as he is the reason I would go back to this location

MARC LYLE W. 
Rating:
2.0

When I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy

chris w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bi Voli Augustin I. 
Rating:
5.0

Thank you.

TERRY F. 
Rating:
4.0

Person who attended to us was Very thorough

Clarissa M. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

Riki L. 
Rating:
2.0

The $20 admin charge is a big scam. No mention was made of this when I was booking on line.

Sadik N. 
Rating:
4.0

I was pleasantly surprised at the condition of the truck I rented. It ran well and was a comfortable ride. The returning of the vehicle procedure at this location is not evident. From the street I needed to be directed in and it was a bit of a meandering route to get back to the truck return location. Staff were nice. All in all a good experience

Scott K. 
Rating:
3.0

Customer did not leave a comment.

Lori M.  |  Overall Experience 
Rating:
3.0

I've booked (order 22224055) a Cargo Van for 2:30 pm at Jack Campbell Variety on September 1st. When I got there there was no Van. So I called to 800-468-4285 and the attendant explained about the problem with the Van so he transferred me to a new adress with a 15 Truck at a new time 3:00 pm. At that time was said bt the attendant the $50 for reservation guaranteed would be apply to me, but when I returned the truck no money was refunded. I lost money with uber going to one adress to another and mainly lost a precious time on my moving day, besides the big size of the truck no properly for my needs.

Marcus S. 
Rating:
2.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

Customer did not leave a comment.

Mostafa C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE L. 
Rating:
5.0

Customer did not leave a comment.

BI VOLI AUGUSTIN I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy W. 
Rating:
5.0

Great service. Thanks!

stuart F. 
Rating:
3.0

It's really frustrating to change the pickup location without any explanation. Even I wasted $30 because you changed the pickup location too far.

Won Woo C. 
Rating:
4.0

Customer did not leave a comment.

Mateo G. 
Rating:
4.0

speeding up procedures for both picki up and return.

Hussam Eddin A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

José Luis C. 
Rating:
5.0

Thank the kind staff for helping and guiding me to access my storage.

Hye-jeong B.  |  Online Move In 
Rating:
5.0

Excellent customer serviceâ€"friendly, knowledgeable, helpful. These employees know their stuff! Well done and thank you!

Nidia M. 
Rating:
5.0

Awesome customer service.

William P. 
Rating:
5.0

Amazing service both when picking up and dropping off my rental.

Jason S. 
Rating:
5.0

Not a thing. I was impressed with the whole experience. Efficient and friendly.

Larry M. 
Rating:
5.0

Your staff is top notch. This UHaul location is an hour from me, but I prefer it because the people know what they are doing, are easy to deal with, listen to the customers, offer suggestions, and always have the equipment that I need.

john R. 
Rating:
1.0

I paid 20 bucks in fuel for 43km. Vehicle sucked the gas back making uhaul no longer worth using. Something is wrong when you have to pay 20 dollars in fuel to only travel 43km distance. You would have to be a millionaire to afford to drive in a uhaul these days. Aweful experience and I have been a client for over 10 years

Cody V. 
Rating:
5.0

Great staff, always helpful.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
4.0

I have not been to the storage facility yet but the staff was helpful to secure the reservation

Martin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oluwagbemileke A. 
Rating:
3.0

Only suggestion is if the location had more people to help so wait times are not so long. Otherwise great service and friendly staff

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Everything was great. Fast and friendly service.

Angela F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T.  |  First Impressions 
Rating:
5.0

Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.

Mike T.  |  First Impressions 
Rating:
5.0

Could not have asked for better help

Kyle L.  |  First Impressions 
No reviews have been submitted for this location.

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