Customer Reviews for U-Haul Moving & Storage at Towerline Place

2,787 comentarios

95 Towerline Pl   London, ON N6E2T3
(& 401)

(519) 685-3600

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 685-3600

95 Towerline Pl
London, ON N6E2T3
(& 401)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very friendly and very helpful. Would recommend to anyone without a second thought

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marius B. 
Clasificación:
5.0

Great services.

Louis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo P. 
Clasificación:
3.0

There was a misunderstanding about truck availability and time of pickup. we were called to pick up the truck an hour later than originally planned but found out that the original time was ok. An hour was wasted.

Keith K. 
Clasificación:
4.0

Very pleased with the customer service

paul B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAQAS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

elizabeth F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismail Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

betty c.  |  Overall Experience 
Clasificación:
2.0

They had me walk a half KM to the vehicle only to make a mistake and have to walk back. I ordered it in another city and 24 hours prior to pickup was told it needed to be picked up 40 minutes away from my location. This was irritating since it cost me gas in this gas monster truck and KMs. When I returned and asked about a reduced rate which I was directed to by the morning person and someone at a call centre, the attended proceeded to state policy in a nasty tone. I understand policy given I also operate a business however some empathy would have been appreciated. She argued with me out of anger without any regard to how frustrating the experience had been. I wasn't even that focused on a discount I just wanted to be heard. After it became a bit of a shouting match she says she will reduce the rate but she's being nasty even about that. I won't ever return to this location even after getting a discount because their people are trained poorly. They screwed up out of the gate and didn't offer an apology. They argued with me and tried to make me feel small, well jokes on you because you discounted my rate and I'm still never borrowing a uhaul from your location. Attendants like that would be better suited to strictly cleaning out the storage units and away from the public.

Adam B. 
Clasificación:
5.0

Kristina was extremely kind and helpful throughout my experience with UHaul.

eric c.  |  Overall Experience 
Clasificación:
3.0

Train your work staff better on the correct way to attach a trailer to a hitch so that it doesn't come of the hitch on a major highway. Which could have had a horrific outcome. Always double check their work to be safe.

Richard D. 
Clasificación:
5.0

Great service at a fair price and the two employees that I dealt with were fantastic. Friendly and professional. Will definitely rent a truck from that location again

John L. 
Clasificación:
3.0

Your online check in and check out is useless. Had to wait till store opened… When I called customer service was put on hold every time (3 times ) had a wait of over 45minutes each time. 2 times I just gave up cause when they did call back I was put on hold again!!!! I also had to go to a different location to pickup my furniture pads!!!! Was supposed to be seamless but wasn't. Cost me 2 hrs of labour extra waiting for myself and 2 guys equaling $300 extra cost incurred!!!

simon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John's E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R.  |  First Impressions 
Clasificación:
5.0

Both employees were very helpful and went over and above.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

I would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..

wesam (sam) A.  |  Overall Experience 
Clasificación:
5.0

We had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.

Jane Wright M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sesto F. 
Clasificación:
5.0

The staff here are busy but always take the time to care for the customer and the transaction- always helpful.

Brian S. 
Clasificación:
4.0

Very friendly and knowledgeable staff. Very reasonable prices.

Peter M. 
Clasificación:
5.0

Staff was very helpful and courteous, pick up and drop off was easy and fast.

Jeff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave M.  |  Overall Experience 
Clasificación:
5.0

I have rented vehicles in the past, but I do feel the cost is currently overpriced and a some kms should be included in the base rental fee. Thank you for your time!

leigh E. 
Clasificación:
5.0

Your people get the Gold Star from us! Thanks ❤️✌🏾and joy 2 u Helen and Ed

Edward C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

parnal W. 
Clasificación:
5.0

Always great dealing with the staff at this location.

Wesley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZLATKO M.  |  Overall Experience 
Clasificación:
5.0

Great people working there

Mark P. 
Clasificación:
3.0

Satisfied with the drop off. The person in the yard that helped me unhook the trailer and complete the drop off was very nice, helpful and interactive. I wish I had gotten his name as he is the reason I would go back to this location

MARC LYLE W. 
Clasificación:
2.0

When I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy

chris w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bi Voli Augustin I. 
Clasificación:
5.0

Gracias.

TERRY F. 
Clasificación:
4.0

Person who attended to us was Very thorough

Clarissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riki L. 
Clasificación:
2.0

The $20 admin charge is a big scam. No mention was made of this when I was booking on line.

Sadik N. 
Clasificación:
4.0

I was pleasantly surprised at the condition of the truck I rented. It ran well and was a comfortable ride. The returning of the vehicle procedure at this location is not evident. From the street I needed to be directed in and it was a bit of a meandering route to get back to the truck return location. Staff were nice. All in all a good experience

Scott K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori M.  |  Overall Experience 
Clasificación:
3.0

I've booked (order 22224055) a Cargo Van for 2:30 pm at Jack Campbell Variety on September 1st. When I got there there was no Van. So I called to 800-468-4285 and the attendant explained about the problem with the Van so he transferred me to a new adress with a 15 Truck at a new time 3:00 pm. At that time was said bt the attendant the $50 for reservation guaranteed would be apply to me, but when I returned the truck no money was refunded. I lost money with uber going to one adress to another and mainly lost a precious time on my moving day, besides the big size of the truck no properly for my needs.

Marcus S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mostafa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BI VOLI AUGUSTIN I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy W. 
Clasificación:
5.0

Great service. Thanks!

stuart F. 
Clasificación:
3.0

It's really frustrating to change the pickup location without any explanation. Even I wasted $30 because you changed the pickup location too far.

Won Woo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mateo G. 
Clasificación:
4.0

speeding up procedures for both picki up and return.

Hussam Eddin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

José Luis C. 
Clasificación:
5.0

Thank the kind staff for helping and guiding me to access my storage.

Hye-jeong B.  |  Online Move In 
Clasificación:
5.0

Excellent customer serviceâ€"friendly, knowledgeable, helpful. These employees know their stuff! Well done and thank you!

Nidia M. 
Clasificación:
5.0

Awesome customer service.

William P. 
Clasificación:
5.0

Amazing service both when picking up and dropping off my rental.

Jason S. 
Clasificación:
5.0

Not a thing. I was impressed with the whole experience. Efficient and friendly.

Larry M. 
Clasificación:
5.0

Your staff is top notch. This UHaul location is an hour from me, but I prefer it because the people know what they are doing, are easy to deal with, listen to the customers, offer suggestions, and always have the equipment that I need.

john R. 
Clasificación:
1.0

I paid 20 bucks in fuel for 43km. Vehicle sucked the gas back making uhaul no longer worth using. Something is wrong when you have to pay 20 dollars in fuel to only travel 43km distance. You would have to be a millionaire to afford to drive in a uhaul these days. Aweful experience and I have been a client for over 10 years

Cody V. 
Clasificación:
5.0

Great staff, always helpful.

Greg T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas E. 
Clasificación:
4.0

I have not been to the storage facility yet but the staff was helpful to secure the reservation

Martin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwagbemileke A. 
Clasificación:
3.0

Only suggestion is if the location had more people to help so wait times are not so long. Otherwise great service and friendly staff

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Everything was great. Fast and friendly service.

Angela F. 
Clasificación:
3.0

I ordered and paid for 24 blankets. Was confirmed on pickup that I wanted them. Took the truck, went to our place, and discovered only 6 blankets. Had to send someone back, which slowed down the moving process as we were down a man. Was told it was our fault for not checking. Funny way to do business. Mentioned it on the return, and was met with a no comment from another person. Other than that, all was fine.

Philip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo B. 
Clasificación:
5.0

Have rented the same type of trailer two previous times from the same location.

Howard J. 
Clasificación:
5.0

People at the Towerline Place in London were so helpful and friendly!!! I would recommend this place to all my family and friends… Thanks a million!

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
1.0

Never go back to Towerline place location.I've rented U-Haul many times in many place but this location the staff was really no good costumer service and very rude to costumer.

Louie O. 
Clasificación:
5.0

Minimize the mileage rate

Anwar F. 
Clasificación:
3.0

Parking was horrific. There was only one spot available to park a 20 foot truck in - we had to wedge it between a telegraph pole and another truck - it overhung onto the road slightly even though we got it so close it was almost touching the barrier in front of it. A gentleman came just after us with a small trailer and his only option was to remove a banner and tuck it into a space that isn't an official uhaul space. There are signs indicating that no uhaul vehicles are permitted to park in the lot across the street and we were told that if you park on the street you would be fined. This location definitely needs more parking spaces for drop off including more spaces for long trucks. I wouldn't choose this location again based on the difficulty of returning the vehicle.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Iain A. 
Clasificación:
5.0

Customer service was top notch. Our associate was friendly and funny. Explained everything we needed to know.

Bailey D. 
Clasificación:
5.0

Truck was ok clean but was very old with lots of dings. I was a little unsure about how it would perform. It was ok but could tell it was used a lot.

Bernadette O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

Kat was amazing helpful courteous and efficient.

R B. 
Clasificación:
1.0

Absolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation

bikramjit s.  |  Overall Experience 
Clasificación:
5.0

Another wonderful experience Thank you.

David G. 
Clasificación:
3.0

Tank was almost empty so had to fill up before I could even start my day. Other than that all was good

Sean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J.  |  Overall Experience 
Clasificación:
5.0

Easy process, i would change anything at this location, office clean, great staff.

Dean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luisa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
4.0

Floor of trailer was lightly covered with a silica sand and what looked like coffee beans. Swept the box out before loading.

John U. 
Clasificación:
5.0

Greeted when I entered location and service was outstanding … will definitely recommend this location to everyone

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYDENIS O. 
Clasificación:
5.0

My biggest suggestion would be to actually put the size of the trailer as the description not a number that's bigger. For example your 4x7 trailer should actually be that size on the inside or else re sticker them. People are counting on the size they order and if it was a inch or so off, okay understandable but not 8in smaller! That's a very big difference. The other suggestion is pending that you maybe are short on staff and looking to hire more, the girl that helped me is running the show all by herself with a bunch of truck/ trailer rentals but also the storage containers. You need to have more then 1 staff on duty especially when it's Soo busy. Gracias

Jarrett M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERYJ S. 
Clasificación:
5.0

I would prefer a walk around with an employee as it's hard to see detain on the photos on a cell phone and also lighting/shadow issues.

MARYCYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisee F. 
Clasificación:
5.0

I wish I could have picked up what I needed closer to home. The online booking took a while :( kept having to start over. The girl who Helped me with the pickup up and dropping off was amazing!! Very polite, nice and helpful. The best customer service.

Christopher W. 
Clasificación:
5.0

It was a very pleasant experience. Service people are very polite and I was impressed with how painless and quick the process was.

KEITHB B. 
Clasificación:
2.0

super slow each time i go to pick up a trailer at least 30 40 mins the customer service is good but the process is a killer very slow system out dated credit card processing machines now i'm going to buy my own trailer so o don't have to wait this much every time

MAHMOUD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sami E. 
Clasificación:
5.0

Staff were friendly and personable. Vehicle was clean and operated well.

GLENNP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Drop off location was excellent. Great service at this location.

Andrew N. 
Clasificación:
5.0

Nothing. I found the experience first class.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASHIF N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty T.  |  Overall Experience 
Clasificación:
5.0

If uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

I liked the he facility very much, I had no issues of any sort and would recommend it to anyone

Joel E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

angela c.  |  Overall Experience 
Clasificación:
5.0

It was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.

Lori K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanne C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

paula a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jim h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

zihao c.  |  Overall Experience 
Clasificación:
3.0

Staff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.

JANET D.  |  Overall Experience 
Clasificación:
5.0

Wasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!

janicka g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine D.  |  Overall Experience 
Clasificación:
5.0

Very pleased was a client for almost 3 years. Staff was always polite and very helpful

phil c.  |  Overall Experience 
Clasificación:
5.0

The website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.

Kevin M.  |  First Impressions 
Clasificación:
5.0

Thank you for you help when I really needed it, it made things go smoothly for my move . Thanks again

Donna-Marie A.  |  Overall Experience 
Clasificación:
5.0

Staff are fantastic, very helpful

VERONICA L.  |  Overall Experience 
Clasificación:
5.0

Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.

Mike T.  |  First Impressions 
Clasificación:
5.0

Very accommodating staff..

Johann T.  |  First Impressions 
Clasificación:
5.0

Such a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I'll recommend this uhaul facility to everyone.

YOUNGI Y.  |  First Impressions 
Clasificación:
5.0

Could not have asked for better help

Kyle L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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