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Laura DCustomer Reviews for U-Haul Moving & Storage at The Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I absolutely recommend this place, the staff was such great help and they went above and beyond helping me to find a location that had a storage available to my needs. The truck rental process went according to plan. Very well kept and organized facility.
Araceli LAndre, the manager is always on top of things at this location.
Randal KI paid over the price that was promised to me. No commutation of remembering. I was 44.00 for 1 hour of being late. Rude custer service.
Travis GCustomer service was fantastic, I will definitely recommend this location.
Melinda TThe front desk was very helpful and made the process very easy. We appreciated the time and assistance. Thank you!
Juan SI refeulled the truck more than I should , hope I get to refunded by the excess
Chinyere NGreat
John ACustomer service excellent
Liliana DThe staffing was kind and friendly in addition to helpfull in getting comfortable when just starting to get familiarized with the equipment. Thanks so much to both U-Haul officers dealing with my reservation.
Ruben LStaff was prompt and courteous, explained the rates on return like I wanted.
GEORGE FMore staff on dightbtovassist the high load of clients and make sure the vehicles are properly maintained. The trailer I Rented had a tire the was lumpy and worn down so much you could see the metal belts. One of the tires was also very low on air
Rafael TDidn’t have hand trucks available so I bought 2 at Harbor Freight for the same price as renting.
harold jThe truck smelled like marijuana and I couldn't get help with submitting the photos online.
pedro bEasy ck in.
GEORGE FCruise control on trucks for long distance traveling
DIANA PThe door handle internal mechanism broke and locked us out of the truck without the door being locked. It cost us a couple of hours.
Lawrenc SWe dropped off late at night. The UHaul app was not user friendly for drop offs.
Michael CAndre is an outstanding employee, great attitude & customer service experience, a great person. I will definitely rent again and it will be from this location.
christopher sSeats that moved closer to the gas and break.
Jo AI did not realize Saturday morning would be so busy (my fault), but the team did an excellent job of helping all of the customers and had very positive attitudes. The associate who helped me was great, and while waiting in line I could see that the other two associates were just as helpful to their customers. Good job.
Omar BGreat customer service.
Victor AThanks
Ruben MGreat service!
Gilberto R | First ImpressionsI rented a 6 X 8 trailer. The trailer was somewhat dirty. One of the four tires had a screw in it that caused a slow leak.
Joseph VFast friendly staff
emil gThey all were very friendly and helpful. Thank you all.
Sheila LI had great customer service from this location. These days that’s non-existent at most places but I was taken care of and very pleased. I’ll only rent my equipment from this location for any future situations.
Rudy HThe rental rate seemed a little high compared to past rentals.
Michael SGreat customer service.
Troy S🖕🏾
Brandon WMy unit had holes in it when I moved in and they weren't supposed to rent it out, but I really preferred a first floor unit so they made an exception for me. Very great staff!
Chandler M | Overall ExperienceGreat customer service and easy to get in and out. Will definitely rent from them again.
Christopher MEverything about this process went smoothly; the online reservation made it simple and convenient. Once I arrived at the location, the staff was very courteous and went out of their way to ensure that I had the right equipment. Then, dropping it off at the end of the rental was very simple and convenient.
CHRISTIAN SEasy in. Easy out.
Freddy CMaybe lower some of the instore products.
Keelan NTodo exelente gracias por su sevicio
irma mWell managed!!
Robert HThey were wonderful and actually saved me money.
Dymanec CThe personnel who helped us were great. We would use you again based on this alone. The lady who checked us out and the other lady, named Kayla, who checked us back in were especially great.
Kelly CAll in all my experience was terrible. The unit I rented was on the second floor, and there was zero elevator at this location. Therefore I could not move all my stuff into it and when I asked for a different unit that was on the ground floor they upsold me told me there was only a massive unit left which was an extra hundred dollars a month and I had no choice but to accept that because by this time I had already moved all my stuff from Austin here and had no else to put it so it felt a little predatorial how they treated me. And by renting a U-Haul truck I'm supposed to get a first month free for my unit but of course that doesn't apply to the new unit I had to get because I couldn't unload my stuff into a second floor walk up unit. This was the worst experience I've ever had and after I move my stuff out, I will never use U-Haul again for anything.
Max D | Online Move InWhen I dropped off my vehicle, I had a storage unit at this location. The unit was on the second floor there was no elevator. Therefore I couldn't move anything into it and I was up sold to a massive unit that cost me an extra hundred dollars a month bc they had nothing but else on the first floor. Completely bullshit
Max DTodo exelente muy buena atención
Misael CThe customer rep at the store was great!! She knew I needed a rental and assisted me with the best possible options for same day reserve!! Thanx Kayla
christopher MOur non-profit rents the 26' moving van for large events we put on 5-6 times per year. We move most of our equipment and supplies in black plastic bins and wheeled carts. We have noticed that starting last year that the newer trucks have loading ramps that are probably 3' shorter than the older ramps. This means a significantly steeper ramp which also has a very steep transition on the last foot at ground contact. This makes it much more difficult to get heavy loads up and down the ramps.
Randal KCan was dirty and had sticky stuff on console
Sherri RThe manager Andre was very professional and the staff was the same.
shannon m | Overall ExperienceThe store personnel was helpful and knowledgable. No issues with obtaining the truck and it was just what we needed for our move. Slightly frustrating that we were notified at 6pm the night before that the original reserved pick up location and equipment (including a very necessary furniture dolly) was not available. It wasn’t this location’s fault, but an overall piece of the uhaul experience. The nice lady at this location took good care of us and got us ready for the next morning pick up.
JORDAN WCustomer service was EXCELLENT!!
maria vEveryon was extremely kind;i really do appreciste you all throughout this uhaul experience.Msy God keep on Blessing you this New Year🙏🙏🙏😘
Wanda M | First ImpressionsAndre is the best!!!
LACHUNDA Y | Overall ExperienceCustomer service was garbage.
Caldonia D | Overall ExperienceStaff helped me find the best located unit for easy unloading which I really appreciate as I have bad knees and a hard time with stairs!
Chandler M | First ImpressionsFantastic job and operation at this facility 👍👍
Dusty L | Overall ExperienceVery helpful
keisha C | First ImpressionsThe staff were understanding as I attempted to make a payment to keep my mom's storage.
Barbara J | First ImpressionsBriana was very nice and helpful. I was definitely satisfied with her attentiveness. She answered all my questions and advised me of new policies.
monica m | First ImpressionsVery helpful
ESTELA V | Online Move InStaff very helpful
Mark C | Overall ExperienceManagement and staff at this location are impeccable!! I enjoyed working with them for over a year, so much so I am now a U-Haul employee! Thank you for such great service guys.
Carmen A | Overall ExperienceDisappointed this location did not have an elevator
Peter G | Overall ExperienceGreat service!!
Debra S | Overall ExperienceVery friendly and experience staff get the job done great straff men and women.💪💪💪💪👌👌👌👌
Paul B | First ImpressionsWanted ground unit 10x10, got 2 upstairs 5x10s.... Might change after the auction on Aug 21.
Michael P | First ImpressionsI rented a 10x10x10 unit to arrive and find that I actually had two separate 5x10x10 units. This should have been disclosed in advance. I was also under this property had an elevator, however it was stairs only. I would have rented at a different property knowing these things. Lastly, I have an email receipt saying I qualified for a free first month. When I checked in I was told that was only for 5x10 units. I asked since I had two if I could get one of them free and was told that was not possible. I arrived ready to pay $7 for my unit and left paying $124. I wish there would have been more communication so I could have discerned if this was the right property for my needs.
Ashley H | Online Move InThe staff was phenomenal. But the units were less than exceptional. There was no elevator, and the unit was not what was expected, instead of a single 10x10 unit it was Two small walkin closet like units. The best thing other than the Staff was they eagerly refunded my money when I wasn't pleased.
Mary E | Online Move InElevator access needs to be here
Dusty L | First ImpressionsThe people working there were EXTREMELY rude and unhelpful.
MELISSA T | First ImpressionsThe manager Andre Leday and other staff members Kayla and Brittany were AWESOME. Love these folks. Helpful professional and went above and beyond for me. I will recommend them to everyone I know.
martha b | Overall ExperienceFrom the storage unit, to the trucks, to the staff!!! I would not use any other company for my moving and storage needs!!!! Thank to All the Staff! Friendly an knowledgeable! They all made sure my experience was wonderful!!
Wyona B | Overall ExperienceGreat service!
Clara M | First ImpressionsManager was understand and gave great customer service.
latrece j | First ImpressionsManager,Andre LeDay,rude,disrespectful,unprofessional; Called me sarcastic,told me i,”..did not make any sense”. When I inquired about a rental truck,his listening skills were extremely poor. Emotionally unstable. Gave me an extremely hard time when i told him that i, literally, only need to truck to go 300ft next door and back to my storage, which i just purchased 12hours prior, If i did not need this storage unit,i’d request my money back and take it elsewhere.
Caldonia D | Online Move InThe staff was always kind & professional
Foreign B | Overall ExperienceMy unit was sold to somebody else, so when I get there I had to pay more for a bigger unit
MaKaila S | First ImpressionsStorage was fine. I also rented a truck and when I brought it back, they told me that I stole a dolly. I do not need or have to steal to get anything that I want. I will be filing a complaint for this location because even though it’s only $30 it’s ridiculous to think that I would steal something.
POAT G | Online Move InVery professional and friendly staff
June H | Overall ExperienceDre the manager and his staff are very professional
Boyd H | Overall ExperienceIt was a decent and clean place,the manager is quick to assist people,and help.great place.
barron c | Overall ExperienceThank you all
angelita c | First ImpressionsThank you for all the times you worked with me when I was late with my payment.
Lisa F | Overall ExperienceI have mold all on my furniture
Aletha R | Overall ExperienceGood service did her best to resolve our issues and get into a unit
Marlene A | First ImpressionsEveryone working at this location was helpful, friendly, and fast!
NICHOLE H | Overall ExperienceEveryone was friendly, jovial, and helpful
NICHOLE H | First ImpressionsEverything was done very smoothly. However, I am on a cane. An my unit to the entry door is a hall. I was informed the door directly in front of my storage, was locked an couldn’t be opened! So it put more work on myself an my movers.
Wyona B | First ImpressionsPrice is too high, went up on rent 2x a year
rayfield j | Overall ExperienceEl personal es muy amable y servicial todo estuvo vien y si lo recomiendo
Isabel L | Overall ExperienceAndre is a BLESSING!!! He was able to clear this store out (working by himself) 3 times I came back! He was wonderful!!
MORGAN M | First ImpressionsStaff members were really friendly and helpful! Always tried the best and easy way to help me! Thank you to everyone!!
Yanancy A | Overall ExperienceLoved the customer service the gm was very helpful staff also
TAMMIE H | First ImpressionsThank you Jesus I had an outside unit. Overall a great experience. Thank you for your service.
Sherlita D | First ImpressionsStaff very rude with attitude
SYLVIA V | First ImpressionsAll of the staff members are always very helpful and kind. I recommend Uhaul to everyone.
David C | Overall ExperienceI made my reservation online and when I arrived was told the unit I had reserved was not available. The only one that was available was almost 3 times the price. They called the closest other facility and they also did not have the right unit available so was going to be double what I reserved. Staff on location said "that has nothing to do with us it goes through corporate we can't help you." It took 20 mins of waiting before finally one offered 1 month free in the expensive one and now I have to go back to move all my stuff at my own cost when the correct unit becomes available.
TRAVIS N | First Impressionsexcellent customer service work. Your people here are great!!
Julia G | Overall ExperienceLove the lady’s that helped me they are awesome very nice work and very nice 😊
ELVIRA M | Overall ExperienceNeed an elevator in the location
EMONE M | Overall ExperienceVery nice crew, very helpful. I am extremely satisfied. Many Thanks
Julia G | First ImpressionsI think her name was Cheryl and Lisa was the best ever! They went above and beyond to help me
Brianika M | Online Move InFriendly and Helpful
william h | Overall ExperienceMuy burn cerbisio grasias por todo
Heydi A | Overall ExperienceThe attendance make it so easy to get a storage. They have me all the help l need.
Olalekan A | Overall ExperienceMuy amablas y muy confiables
Heydi A | First ImpressionsThe site manager was extremely helpful
Shannon W | First ImpressionsReserved a 10x15x10 unit and when I went to get it I was told it was no longer available. I was then given a 10x10x10 unit. Once I was charged, I realized that it was was inside and the unit that was given to me was not there. So I ended up having to get a bigger unit. It was a very frustrating situation and even though I did end up with a unit it was bigger and more expensive than what I have originally wanted to reserve.
megan m | First ImpressionsLong lines. Needed to move it when I bought unit. Some random lock is on unit. Not at all what was promised. I HSVENT BEEN ABLE TO USE SPOT AND WANT A REFUND.
Brandon T | Online Move InThe gentleman who helped me was great. Very friendly and helpful when I needed it most.
BRENDA H | First ImpressionsThe staff make it so easy to get a storage. It was so convenient and easy to access. The customer service are very friendly.
Olalekan A | First Impressionsreally bad service crew acting really really really slow. Also walking slow. So i cancel my order
Jonathan C | Online Move Inyour staff at this location are above par ,in all aspects. I have recommended this location to many who totally agree !! BEST STAFF AWARD
HAYLE H | First ImpressionsI arrived with a reservation for a climate controlled unit and it was over 90° in my unit. Had to change units but the staff wasn’t very motivated to change it until I continually complained. This was a Sunday and a manger with the authority to do so was not on site. I was moved finally that same day. Since then, I have been contacted twice stating they didn’t know which unit was mine. First time, we corrected the issue then a week later I was asked again because they lost the paperwork that I drove up there to fill out. Their organization is terrible and very unprofessional!
Michael B | Overall ExperienceI reserved the unit online. When I arrived, the staff did not know what was available or where the unit was located. I spent almost an hour (and $50 for hired Labor) waiting for my unit. When it was finally handed over, it was on the 2nd floor and there is no elevator in the facility. Large heavy items would have to be moved in the staircase which would be extremely difficult. I had to cancel the storage. Very disappointing and expensive.
DANIEL B | Overall ExperiencePaul, and his associates were very respectful, responsible, and welcoming
JOSEPH H | Overall ExperienceAll my stuff, molded. I was told I'll be compensated for all my belongings. After being an bad advertising that they were all climate controlled. Please contact me, Damossi Cloud at (832)977-4696
Damossi C | Overall ExperienceServed my every need.
James S | First ImpressionsEveryone was very helpful the manager Sonia employee everyone that was very very helpful and I thank them for that because I am really having a hard time
Sonya C | First ImpressionsCouldn’t talk to anyone service was poor
rhonda j | Overall ExperienceServed our purpose and location was 👍🏾
Edward B | Overall ExperienceAbove and beyond to help make sure we were taken care of 👍🏿👍🏿
Brent W | First ImpressionsStorage unit says $54.95 on the signs. I did not want anything for free. It does not say upstairs or downstairs so I never moved in I found another storage unit downstairs for the $54.95
KENNETH D | Overall ExperienceNigel was very pleasant and professional! Great costumer service
MARKEL W | First ImpressionsMy last name which is Brown is spelled wrong. They were suppose to correct when I was at the store and I see they have not. When we had come to park our trailer the spot we were told that space was occupied and that they couldn’t find our account due to the last name not being corrected. So was not a great experience to start with.
Quain B | Overall ExperienceTodo bien
nicolas g | First ImpressionsYou guys have sent me a bill. I dont owe you any money. Except that i am returning a furniture cover to a location. I really want to bring it to your location. Other than that you have been great.
Windra L | Overall ExperienceJ booked two different storage units and neither of them were available/ cleaned out for me to move my things into. This was very frustrating and a waste of time in the middle of a move.
Laporshia O | Overall ExperienceI’ve had a problem with my door code but the manager yesterday cleared that up over the phone. My biggest concern there now is the fact that the lighting is not working at night so it’s very very dark and unsafe. I spoke with facility yesterday and they told me that it was a problem that stemmed from the ice storm but he’s working to get that fixed waiting on the electrician but I explain to him that is very dangerous and he said he would get on it right away again. The entire staff here is very helpful though so I know he’ll get it done.
James G | Overall ExperienceThe gentleman Nigel Hilliard was fantastic! He helped me get a better unit because I found out the original storage unit I booked online was upstairs and he had no elevator so Nigel Hilliard found me a ground unit outside to help because I did not have help unloading my truck. Nigel also tried to help me as much as he could with my truck dilemma but unfortunately the system would not allow him to help me more than what he wanted to but he has fantastic customer service skills and he definitely should be promoted to a better position if possible because you need more people like him in your establishment.
James G | First ImpressionsThe employees were very nice and helpful. I had a very good experience.
MERRY N | First Impressions*not secured at all, all my belongings got robbed and all they said was ohh we dont know if we have cameras there so we don’t think we can help *told them to cancel the storage unit months ago and they kept charging me *overall that location has no good and honest management and they dont care about the customer whatsoever
michael i | Overall ExperienceGreat
Jeremy J | First Impressionsyou would allow me to work out an affordable plan to catch up with my arrearages and you failed to follow the law and notify of yall liquidating my assets! When were my assets even liquidated?
DAVID K | Overall ExperienceThis location did not have the size of storage unit available on my move-in date, so my stuff had to be split up between two locations last minute. I also rented a truck and materials. Upon arrival I was told the moving materials I rented were not available. However, the truck I was assigned ended up having the supplies inside. The staff did not seem informed of who was coming in/going out that day plus they were understaffed. Though my overall experience was not satisfactory, Victor, the manager, did a good job rectifying the situation.
STEPHANIE M | Overall ExperienceThey need a few bigger storage units.
RAHCHELLE B | First ImpressionsStaff was Friendly and courteous.
ruben r | Overall ExperienceThe access code key pad didn't always work
Daniel Z | Overall ExperienceEmployees are straight to the point, time efficient, and polite. Great help. Made my move easy and quick.
Lisa B | First ImpressionsThank to the Uhaul team and the Manager Mrs. Paige. Great customer services:
maria m | Overall Experiencethe young lady was excellant in customer service Topk very good care of us
Kenneth R | First Impressionspaid for 24 hour access but when I was unable to access my storage the # given was NEVER answered . Multiple calls to get inside my storage with no answer had to com back the next day . Frustrating
Sapphire S | Overall ExperienceGeneral manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.
Shemerra h | First Impressionsalways friendly and helpful.
Amber S | Overall ExperienceStorage is terrible
Sheena O | First ImpressionsI asked for a specific storage size and I was given one way bigger than the one I asked for which means I would have to pay more money for it
Raven C | Overall ExperienceGreat customer service team !
dexter w | First ImpressionsOverall fiine...
AMANDA A | Overall ExperienceWill go definitely go back if storage needed again!!!
antonio c | Overall ExperienceGreat customer service
viola J | First ImpressionsHannah is always very nice, friendly, and helpful. Even when people are being rude to her, she remains calm and tries to defuse the situation. We enjoyed working with Hannah and her staff.
pamela w | Overall ExperienceI was told that there was a freight elevator available to move my things to the second floor. They only had a small elevator. I reserved at 10by 20, the manager gave me 2 , 5by 10 units instead.
KENYATTA C | Overall ExperienceEveryone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I’m glad I chose the 34th st location because of how it all worked out.
Heather L | ReservationThaanks
Vincent V | Overall ExperienceThe staff was very friendly especially the lady at the front desk. Unfortunately I had made a reservation to unpack my ubox and my box was not able to be access it.
Christina C | Overall ExperienceThe young male was over the top in the customer service catagory. I wish I remember his name. He was friendly and extremely helpful. He was a young black male and he was just great
Marlean V | Overall ExperienceNo feedback
anthony c | Overall Experiencegreat service
Freida H | Overall ExperienceHad my u boxes ready on time
Hayley P | Overall ExperienceWhen i got my things the only problems was the little bugs but other than that i will recomment to all my friends and family to get uhaul when looking for storage place
Kimberly Q | Overall ExperienceWe did return our Trailer yesterday around 1:00pm. To date will still did not receive our email receipt. Hope you do send the receipt to our email address @ schagrin1@aol.com.
PATRICIA S | ReservationOne of my storages was emptied by some unknown person or persons. I was not contacted about this. I moved my things out of the other storage on June 30, 2018. I informed the manager before leaving.
JEAN H | Overall ExperienceI haven't got a receipt for the truck that I rented? I have a bill on my credit card but they said would receive my final invoice by email and I never received it or had an opportunity to review it.
Larry A | Overall ExperienceMy first month rent was free the management allowed me the second month to take my things without a fee however my inventory or my merchandise was damaged by water that dripped from an AC so they said
Philip M | Overall ExperienceStaff was always very helpful. Each time I accessed my unit the facility was clean and definitely the climate control was working! Next time I need additional storage I will be a repeat customer!
HUNTER W | Overall ExperienceThank you for these 18 years!!!!!! We were with you,for your services and help .
JUANA R | Overall ExperienceIn my last visit the staff that I found in this store wasn't really friendly.
Brian M | Overall Experience