Customer Reviews for U-Haul Moving & Storage at The Heights

3,146 comentarios

4825 W 34th St   Houston, TX 77092

(713) 680-1964

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 680-1964

4825 W 34th St
Houston, TX 77092

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

But pick up and return staff for outstanding. Made this move easy

wes S. 
Clasificación:
5.0

Truck made a lot of noise, and smelled of cigarettes.

EBONE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIDA R. 
Clasificación:
5.0

This location has excellent customer service. Everyone at this location provided me with the best service ever. Moving was a pain. I had to rent the trucks several times this month and last month. The whole staff needs to be honored. Great job guys.

CARITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA L. 
Clasificación:
2.0

I made my reservation online and when I arrived was told the unit I had reserved was not available. The only one that was available was almost 3 times the price. They called the closest other facility and they also did not have the right unit available so was going to be double what I reserved. Staff on location said "that has nothing to do with us it goes through corporate we can't help you." It took 20 mins of waiting before finally one offered 1 month free in the expensive one and now I have to go back to move all my stuff at my own cost when the correct unit becomes available.

TRAVIS N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
4.0

Make sure there is an inspection of the vehicle and gas tank status. It is not fair to releaze a vehicle for rental annd not have an inspection. this places renter at risk for unfair and unjust charged

REBECCA G. 
Clasificación:
3.0

The staff at the location is wonderful. BUT, this is a scary neighborhood, and your online app and online assistance left us for 20 minutes without the ability to check in the truck, and without any assistance.

Aldo C. 
Clasificación:
4.0

excellent customer service work. Your people here are great!!

Julia G.  |  Overall Experience 
Clasificación:
5.0

Improve on getting manager Lisa a bonus please, she's the best of the best.

RONRICKA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD ALI S. 
Clasificación:
5.0

personnel was wonderful and very helpful

DAGOBERTO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY W. 
Clasificación:
5.0

Love the lady’s that helped me they are awesome very nice work and very nice 😊

ELVIRA M.  |  Overall Experience 
Clasificación:
5.0

Easiest trailer checkin that I've ever done.

Bradley M. 
Clasificación:
4.0

Customer service was excellent! Staff was friendly and helpful.

Matt K. 
Clasificación:
5.0

Lisa provide quick and fundamental service! Best U-Haul I've been to.. ever!

BRIAN H. 
Clasificación:
4.0

The person at the counter was extremely polite and courteous. It was a great experience!

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONRICKA O. 
Clasificación:
5.0

No improvement needed loved the customer service

BREAIRA N. 
Clasificación:
1.0

I rented my trailer at 5pm. I said I wouldn't be back until at least 2 am. The clerk insisted I only rent until 9pm without my consent. I was charged for 2 full days of renting for barely 9 hours of use. I use to be an avid U-Haul customer but I will never be using this service again, unless I am refunded for one day.

Zavalla H. 
Clasificación:
5.0

The employees were awesome they were so precious they loved to converse they made you feel like family just like what uhaul is all about

ALPHA C. 
Clasificación:
1.0

I returned the uhaul the same day I rented it out and they are charging me a fee for returning it late.

BLANCA S. 
Clasificación:
5.0

I like customer service very nice thank you

hai N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaronecia D.  |  Overall Experience 
Clasificación:
3.0

Need an elevator in the location

EMONE M.  |  Overall Experience 
Clasificación:
5.0

The whole process and equipment was stellar. Friendly and helpful employees too. Merry Christmas y'all !

Alexis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique G. 
Clasificación:
5.0

more staff. one person answering phone calls between customers. busy location for one person. same experience for pick up and drop off, not enough staff.

ERIKA Z. 
Clasificación:
3.0

I placed and order for a truck, utility dolly and appliance dolly days in advance of when I needed it. When I picked the truck I never received the appliance dolly. When I asked if I could have 2 utility dollys instead the store was unable to provide one sayin they only had the 1 utility dolly left.

Rashard H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marissa Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul G. 
Clasificación:
1.0

I returned the vehicle and was told my deposit would be mailed to me and it should take 3-5 days. I've never received my 100$ deposit, I've called 4 times, all I get is an agent that tells me they have sent an email to “Lisa” and I should receive a call or email within 72 hours. It has been 46 days! What more can I do? I was told today when inquiring once again that I was given the 100$ deposit in cash when I returned! I did not! I would like my deposit back as promised.

LORRI R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pete G. 
Clasificación:
5.0

Very nice crew, very helpful. I am extremely satisfied. Many Thanks

Julia G.  |  First Impressions 
Clasificación:
5.0

Good job

KIRIT SAVITABEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thuy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eridan G. 
Clasificación:
5.0

Thanks U-Haul Truck very nice in maintaining be blessed

ROOSEVELT W. 
Clasificación:
2.0

Did not hook up the trailer correctly

BROOKS M. 
Clasificación:
3.0

Increase the availability of the panel van. Add some the fleet if they are always taken.

PETER T. 
Clasificación:
5.0

To tell you the truth, I never had even thought, I have need of anything from U-Haul. Happily I was very wrong. You personal we're top-notch.

JULIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
1.0

I've had the same van twice, after explaining that it was unsafe to drive. The last time I picked it up I later realized there were no license plates, the blinkers still did not work, the power locks were going on and off and the tire pressure low. The people are accommodating but the equipment is horrible.

JENNIFER B. 
Clasificación:
5.0

Great location. Will come back next time I need uhaul.

REBECCA S. 
Clasificación:
5.0

Keep the Team you have now! Great Customer Service from them All! Thank You! Your Forever Customer for This location,

DEBRA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

Friendly and quick And nice

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY W. 
Clasificación:
5.0

The staff is very friendly and kind and if I needed anything from U-Haul I would definitely Cole to this location

Donna T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Well the truck itself was not in good condition it was brought to the location from what I was told like that but the ceiling was coming down the air condition but I'll kind of noise and made the engine run hot and the back door came off track so the truck is just worn out but I love the location they're great people they really help me out a lot

JAMES G. 
Clasificación:
3.0

Don't talk to your boyfriend/husband on speaker phone while helping a customer. Whoever Lisa Brady is.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

I was a little worried about using UBox after reading some scary reviews, but the entire experience from start in California to finish in Texas was fantastic! Great communication and support from UHaul, and my stuff all arrived safe and sound.

Rebecca L. 
Clasificación:
1.0

The service is so poor. I had a reservation @ 9 am on Nov 21st thru 25th and I came 15 mins before 9 am. A woman her name is Alee stopped me at the door and said they don't open until 9 am. Soon I turn my back to the car, couples came in they were greeted. I have to wait until 9 am for help.

CRIS N. 
Clasificación:
1.0

Bring overcharged when I drove it under the estimated mileage and brought it back with gas after 7 hours means I won't use you again.

Nickolle P. 
Clasificación:
3.0

‘Guaranteed' means nothing to the consumer. Had to go to another location to get the trailer. Couldn't return it to another location in the city without incurring a $250 charge. Smh… uhaul needs competition

Albert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM H. 
Clasificación:
5.0

I think her name was Cheryl and Lisa was the best ever! They went above and beyond to help me

Brianika M.  |  Online Move In 
Clasificación:
5.0

The GM Lisa and her staff were all excellent!

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL G. 
Clasificación:
4.0

N/C

Anna P. 
Clasificación:
3.0

Went to drop off the truck, didn't see anyone so began the self check out process. Female employee yells from across the parking lot to move the truck to the other side when I'm done and park it there.

Jamen W. 
Clasificación:
1.0

Horrible customer service, the location claimed there was no reservation and my uBoxes had to be pulled out and then were nailed shut. The employee onsite was huffing around like she couldnt be bothered and acted like it was a big deal to find tools to take out the multiple screws from my Ubox. Terrible experience start to finish from LA to Houston. I will not recommend or use in the future. The call center was bad, mixed up payment info, multiple calls to resolve one issue, late shipping, moving my box without telling me when and where it was going to be - just all around a lack of any kind of accountability or knowledge.

Madeline P. 
Clasificación:
3.0

Friendly and Helpful

william h.  |  Overall Experience 
Clasificación:
3.0

I don't see the point in using the App as still have to go to the counter to get the key. The app didn't let me upload a picture of the Fuel / mileage on return. Next time it will be easier to just speak with the desk attendant,

Matthew N. 
Clasificación:
5.0

Make sure the trucks are cleaned out I had to clean dog poop and mud and dirt out the back of the truck I have pics to prove it

JOANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

GM Lisa is efficient, knowledgable - and did a great job. So did her staff!

Brian B. 
Clasificación:
5.0

No much

VICTOR E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant M.  |  First Impressions 
Clasificación:
4.0

Hire more workers, and assign someone to always be at the front desk to answer questions and help assist the customers

ROSALIND M. 
Clasificación:
5.0

I bought a lock from Uhaul and used it two days. The key broke off in the lock. No help from uhaul and had to pay $100 to cut it off. Bad product? So on top of that I had to get another day to unload items. For this reason I have bad reviews on the internet. No one I called was helpful in the least. This review doesn't involve pickup or drop off but uhaul 800 number no help line.

Rebecca B. 
Clasificación:
5.0

Muy burn cerbisio grasias por todo

Heydi A.  |  Overall Experience 
Clasificación:
1.0

The local staff was friendly and helpful. My biggest problem was the fact my uhaul boxes could not be delivered to my new home location. When I called, I was told that uhaul couldn't deliver to my location and we need to use move help which I found out would charge $1000 to ship my containers. I would have to unload then immediately. When I asked what's the max miles to deliver, no one could actually tell me. I was then transferred to internal support, who was the rudest person I've talked to at uhaul. He basically said I have no options but to pick up my stuff or pay the money. When I asked before hand I was told they delivered to my new location. If I knew I'd have these issues I would have used PODS. What I had to do was drive 78 miles with another uhaul truck, unload the pods myself, drive back, use another company for storage by my new location, and unload again. The whole point I wanted to use uboxes was so I could unload them at my leasure. I would have happily paid the monthly fee for 4 boxes till I was done. Now im paying someone else. You guys should credit me for the truck I had to rent to go get my own stuff to load and unload or I will vow to never use uhaul again and will make sure no one else will. Again no one asked y'all to take my boxes so far away from my house. Y'all did that on your own (78 miles away). This was the worst experience of moving I've ever had.

Walter J. 
Clasificación:
4.0

The vehicle I reserved online was not there but another vehicle was substituted and worked out just fine. The people at the facility were very nice, friendly, and helpful.

GLENN L. 
Clasificación:
3.0

We originally were scheduled to pick up here, but they could not figure out a way to rent me what I reserved from that location. When we originally went to pick up the vehicle, we stood in the office for 10 min or so before anyone ever came out and acknowledged us.

Travis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
5.0

Very quick and easy drop off.

PHILLIP K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arlesia R. 
Clasificación:
3.0

I was told I went 1 mile over the limit and had to pay extra due to my rental truck being further from its original pick up location. Management wasn't around to help resolve the problem.

Ernest E. 
Clasificación:
5.0

Great customer service very friendly and polite.

EDDIE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANDRAE N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS V. 
Clasificación:
5.0

The attendance make it so easy to get a storage. They have me all the help l need.

Olalekan A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT R. 
Clasificación:
3.0

Employees and general manager should be more attentive and geared towards customer service. There's a lack of attention to customers when in the store. I've been here a few times and the employees are always snacking and carrying on their conversations during customer transactions are being done.

Jose M. 
Clasificación:
5.0

App is not working and won't let me self check in

Danny N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOR O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

There was a few specks of cardboard in the trailer, but not a big deal! She had a lot of people to deal with by herself and did a great job getting through all of us.

Amy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

Your team member Andrè was very helpful for my check-in. He is a credit to the company, and you should be glad to have him on board!

WALTER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

Muy amablas y muy confiables

Heydi A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTANEER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON L. 
Clasificación:
5.0

Very good

ELIZANDRO A. 
Clasificación:
5.0

Wonderful customer service.

AMY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan M. 
Clasificación:
1.0

Long lines. Needed to move it when I bought unit. Some random lock is on unit. Not at all what was promised. I HSVENT BEEN ABLE TO USE SPOT AND WANT A REFUND.

Brandon T.  |  Online Move In 
Clasificación:
5.0

The gentleman who helped me was great. Very friendly and helpful when I needed it most.

BRENDA H.  |  First Impressions 
Clasificación:
5.0

The staff make it so easy to get a storage. It was so convenient and easy to access. The customer service are very friendly.

Olalekan A.  |  First Impressions 
Clasificación:
5.0

your staff at this location are above par ,in all aspects. I have recommended this location to many who totally agree !! BEST STAFF AWARD

HAYLE H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DORA S.  |  First Impressions 
Clasificación:
5.0

Served my every need.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA G.  |  First Impressions 
Clasificación:
5.0

Nigel was very pleasant and professional! Great costumer service

MARKEL W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cheree g.  |  Online Move In 
Clasificación:
5.0

Great

Jeremy J.  |  First Impressions 
Clasificación:
5.0

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Shemerra h.  |  First Impressions 
Clasificación:
4.0

Great customer service team !

dexter w.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I'm glad I chose the 34th st location because of how it all worked out.

Heather L. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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