Customer Reviews for U-Haul Moving & Storage at The Heights

3,058 comentarios

4825 W 34th St   Houston, TX 77092

(713) 680-1964

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 680-1964

4825 W 34th St
Houston, TX 77092

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Arlesia R. 
Clasificación:
3.0

I was told I went 1 mile over the limit and had to pay extra due to my rental truck being further from its original pick up location. Management wasn't around to help resolve the problem.

Ernest E. 
Clasificación:
5.0

Great customer service very friendly and polite.

EDDIE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANDRAE N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS V. 
Clasificación:
5.0

The attendance make it so easy to get a storage. They have me all the help l need.

Olalekan A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT R. 
Clasificación:
3.0

Employees and general manager should be more attentive and geared towards customer service. There's a lack of attention to customers when in the store. I've been here a few times and the employees are always snacking and carrying on their conversations during customer transactions are being done.

Jose M. 
Clasificación:
5.0

App is not working and won't let me self check in

Danny N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOR O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

There was a few specks of cardboard in the trailer, but not a big deal! She had a lot of people to deal with by herself and did a great job getting through all of us.

Amy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

Your team member Andrè was very helpful for my check-in. He is a credit to the company, and you should be glad to have him on board!

WALTER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

Muy amablas y muy confiables

Heydi A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTANEER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON L. 
Clasificación:
5.0

Very good

ELIZANDRO A. 
Clasificación:
5.0

Wonderful customer service.

AMY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan M. 
Clasificación:
5.0

The staff was very knowledgeable, friendly and assisted in all of our rental needs. I would definitely send my friends, family and colleagues there way.

KYLA M. 
Clasificación:
5.0

U-Haul App was glitching out and would not let me self check in my rental

Danny N. 
Clasificación:
2.0

The truck smelled like smoke, the gas tank started off lower than I was told, the driver's seat didn't adjust, and leather was flaking off of the steering wheel. First bad experience I've had with U-Haul.

COLIN H. 
Clasificación:
4.0

After you charge the customer for the amount you say they owe stop trying to charge them again I have another 35 charge that just hit my bank that no one can explain I'm going to have to dispute with my bank now

EDWARD C. 
Clasificación:
5.0

Your employee who handled my rental w very friendly and efficient.

KENNETH G. 
Clasificación:
1.0

Truck was not held foe reservation. Equipment was not available even though previously reserved. Truck was dirty. Customer service was not attentive. After being told the truck was not available and having to get a larger vehicle, it took over 30 minutes to process the order as they kept handing it of or making other guests a priority

JASON ANDREW G. 
Clasificación:
5.0

Nothing everything was fast and easy.

ARIANA LYDIA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
2.0

El cliente no dejó un comentario.

HUGO L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAVINCE C. 
Clasificación:
5.0

Lisa was very helpful and nice. Thank you for the great customer service 😊

Rebecca L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph K. 
Clasificación:
1.0

Fees were not explained. I was charged additional charges and was not explained. When I called customer service I was put in hold for over an hour and the representative left me on hold. I have used Uhaul numerous times over the years and this was by far the worst.

JOY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Probably needs little extra help. There was a line coming and going.

CHRISTIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donovan G. 
Clasificación:
5.0

Lisa was very attentive and helpful! Nice job! Thank you

DARLENE N. 
Clasificación:
5.0

The site manager was extremely helpful

Shannon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
2.0

Reserved a 10x15x10 unit and when I went to get it I was told it was no longer available. I was then given a 10x10x10 unit. Once I was charged, I realized that it was was inside and the unit that was given to me was not there. So I ended up having to get a bigger unit. It was a very frustrating situation and even though I did end up with a unit it was bigger and more expensive than what I have originally wanted to reserve.

megan m.  |  First Impressions 
Clasificación:
1.0

Long lines. Needed to move it when I bought unit. Some random lock is on unit. Not at all what was promised. I HSVENT BEEN ABLE TO USE SPOT AND WANT A REFUND.

Brandon T.  |  Online Move In 
Clasificación:
4.0

I didn't have any problems checking in or out. The next customer would be satisfied with the service

JACQUELINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN DALE B. 
Clasificación:
5.0

The gentleman who helped me was great. Very friendly and helpful when I needed it most.

BRENDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAILEY T. 
Clasificación:
1.0

my uhual had no a/c and the steering wheel was very sensetive, not safe

GABRIELA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D. 
Clasificación:
4.0

The truck wasn't clean but the customer service was excellent.

Hakimah M. 
Clasificación:
3.0

When we arrived to pick up the trailer we had to wait for it to be checked in from the previous day's drop off; When we arrived to return the trailer-early-we followed the directions to to equipment return, went in to check out where we told we would receive an final invoice via email. We sat in our vehicle waiting for instructions on where to park the trailer, but no one came out to direct us. Then, a truck pulled in behind us for return check-in. An employee came out and we thought she would direct us to a return location, but she started checking in the truck that came in behind us!!! We finally just found a place to park the damn trailer on our own and offloaded on our own! If you can't afford to adequately staff the location you should reduce the number of rentals you reserve. I still haven't received a final contract via email.

Lori B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Onel M. 
Clasificación:
5.0

Guys did a great job, very courteous and helpful

RYAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA T. 
Clasificación:
5.0

Very helpful and friendly staff. Clean, convenient location.

DAVID M. 
Clasificación:
1.0

I was contacted by an employee for the reservation I was doing online at the shepherd location in Houston, tx. She told me her location did not have what I needed so she sent me to the one on 34th st in Houston, tx and they did not even have the 20ft truck or the dolly we needed even though I was told they would have all of the stuff. Completely unsatisfied.

MADELINE F. 
Clasificación:
5.0

I have used this location for several years. They are always on top of their game!

WILLIAM E. 
Clasificación:
1.0

Staff was much interested with phone texting than serving the customer. He does one step on the system then 5minutes on his phone. It took me half an hour to rent a small cargo trailer.

ISLAM H. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDGAR B. 
Clasificación:
1.0

UHaul website said they were closed on Sunday so I dropped the keys in the drop box then noticed the garage door was up. I went inside - they said they would check my truck in within 5-10 minutes. Well over 24 hours later truck was not checked in and I was charged a late fee. By the way, they had already re-rented the truck. They finally reversed the charges after many calls to regional offices and many hours on hold with this location.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISANDER M. 
Clasificación:
4.0

Overall I was happy with the equipment and the people I met at the two locations. However, the confusion about the trailer drop off was a real head scratcher. That it took three 30 minute calls for someone to finally provide drop off details for the trailer that I picked up for you in Herndon, VA was troubling. U-Haul owns this space. That things were so disjointed and confused was concerning. I would be happy to discuss my experience if someone cares to reach out. Thanks, David Smith 713-254-0888

DAVID S. 
Clasificación:
5.0

The staff was very nice, and fast! I world recommend them for sure.

JODY ANN M. 
Clasificación:
1.0

Very bad customer service and wasted my time. The girl in traffic is very unprofessional. The staff on Saturday was stressed and couldn't handle the work load. Worst experience ever had.

JUANITA R. 
Clasificación:
3.0

Under staffed office.

Scott H. 
Clasificación:
5.0

The staff make it so easy to get a storage. It was so convenient and easy to access. The customer service are very friendly.

Olalekan A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISS B. 
Clasificación:
1.0

There was no key dropbox to return my keys after hours as there was supposed to be. I had to return the next day with the keys after waiting 30 minutes for a customer service agent to advise me. OnSite staff have no answer as to why there was no key Dropbox.

Shawn L. 
Clasificación:
1.0

They need to charge customers properly and if they are going to refund they should do it that day.

MAJEED N. 
Clasificación:
3.0

Staffing seemed insufficient. I waited for about 15 min alone in the store until someone arrived to being the check in process.

Vincent P. 
Clasificación:
1.0

Renting the truck was a breeze. Agent was very professional and thorough. Returning the truck however was horrible. I stood in line waiting for about 30 mins in an empty store. Both agents were outside while customers were inside waiting. 1 customer left because she was waiting in line long before I arrived. The first agent came in and assisted the man in line before me but didn't even apologize for the wait. The other agent came in and didn't greet or apologize either. It appears he came in to escape the sun for a few mins and didn't offer to help me or even acknowledge the other customers. When I noticed he was heading back out I mentioned that I've been in line for 30 mins to return a truck and I need to be helped. He said oh, you can just drop the key off right there and then he exited. Bad customer service 0 out of 5 stars!

MARA S. 
Clasificación:
2.0

1) improve wait time to check out the vehicle, it took over an hour wait to get my truck rental & I was charged for time I didn't get to use the truck which is unacceptable. 2) improve ease of mobile check in, it took so long to figure out how to check in that my rental order was canceled while I was in the parking lot of the U Haul store. 3) Improve hold wait times when calling customer service, I waited over an hour to speak with someone.

BENJAMIN R F. 
Clasificación:
5.0

Britney was our associate for this rental and she was fantastic. She made the process easy and friendly and couldn't say enough about her. Great person great employee a total plus for U-Haul. Thank you Brittany!

CONSTANTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN V. 
Clasificación:
5.0

I love the staff.. very down to earth & helpful. I had no problems what so ever. My transition went smoothly.

TASHA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
4.0

Andre was a lot of help. He even help me getting road side assistance. Making sure I was satisfied.great asset to your company.

YAMILET U. 
Clasificación:
1.0

really bad service crew acting really really really slow. Also walking slow. So i cancel my order

Jonathan C.  |  Online Move In 
Clasificación:
4.0

The office is rather small. For as busy as the site is, i would think there would be more associates. This past Saturday Lisa and Andre were so busy i was almost exhausted watching them. I appreciate the service I was given and would definitely come to this site for a rental and I am sure other customers has had the same service as we had. Thank you, Roger Wyatt/Ben Morgan.

ROGER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

Through no fault of their own UHaul had to switch my reservation to a different location (stolen truck), which then had to switch the truck reservation a second time (previous customer didn't return keys). Then the app glitched, but Brittany and her manager were able to get me checked in and on the road. Very friendly staff and pleasant process all around, despite the hiccups.

Jonathan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL LYNN H. 
Clasificación:
1.0

Your system was down so a pick up process that should have taken 10 minutes took me over an hour. When i was finally given keys to the truck, i was told the gas tank would be half full. It was on empty, and i had to put gas in it before getting to my destination less than 10 miles away, otherwise i would have run out of gas. I was told by the representative that i needed to return it at least a quarter full. Horrible service. Will never be using U-Haul again for moving.

BRADLEY NATHAN D. 
Clasificación:
1.0

I cannot believe how much money I paid for such a horrendous experience

Marissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN ADAM P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER F. 
Clasificación:
5.0

This location has a great customer service crew. I came in at the last minute and they assisted without any hesitation. Davion at I-45 & Tidwell was great in helping me look for available trailers.

ELIGIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANETTA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
3.0

This was my second place to be directed after I went to my reservation and told they did not have a trailer for me. I then went to the second place I had been directed and waited there almost 2 hours. The manager was great but this still put me back 2 hours.

MARK M. 
Clasificación:
1.0

I made a reservation for a 10 inch truck and a dolly on a Saturday morning. There was a long line and the staff was clearly overwhelmed. They don't have a dolly which was a HUGE inconvenience for my move. I wasn't the only one however, because it appears that nobody gets a dolly that day! I hate leaving poor review because the staff was hardworking and there's only so much they can do. Uhaul corporate needs to address the lack of equipment and needs to add more staff on a busy day.

YOKE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
3.0

GAS WAS EMPTY, INSIDE DOOR HANDLE BROKEN, DID NOT GET DOLLIES OR MOVING PADS WITH TRUCK. LINE MOVED VERY SLOW.

Misty G. 
Clasificación:
5.0

The entire staff was fantastic. On a hectic day (end of month) with a lot of demanding customers, they did a great job with my rental and got me on the road. Thanks!!!

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA A. 
Clasificación:
5.0

Nothing! Everything was wonderful!

SARAH S. 
Clasificación:
5.0

Nothing. The staff was curtious and helpful. I would recommend this location to everyone.

PAUL F. 
Clasificación:
5.0

your staff at this location are above par ,in all aspects. I have recommended this location to many who totally agree !! BEST STAFF AWARD

HAYLE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER D. 
Clasificación:
5.0

I was met by smiling, helpful associates at pick up and return! This is a well run, efficient center and will get my business every time I am in need in the future. Great Job!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlon H.  |  Overall Experience 
Clasificación:
1.0

I arrived with a reservation for a climate controlled unit and it was over 90° in my unit. Had to change units but the staff wasn't very motivated to change it until I continually complained. This was a Sunday and a manger with the authority to do so was not on site. I was moved finally that same day. Since then, I have been contacted twice stating they didn't know which unit was mine. First time, we corrected the issue then a week later I was asked again because they lost the paperwork that I drove up there to fill out. Their organization is terrible and very unprofessional!

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joelle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne F.  |  First Impressions 
Clasificación:
1.0

I reserved the unit online. When I arrived, the staff did not know what was available or where the unit was located. I spent almost an hour (and $50 for hired Labor) waiting for my unit. When it was finally handed over, it was on the 2nd floor and there is no elevator in the facility. Large heavy items would have to be moved in the staircase which would be extremely difficult. I had to cancel the storage. Very disappointing and expensive.

DANIEL B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DORA S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

BRIAN L.  |  Overall Experience 
Clasificación:
5.0

Paul, and his associates were very respectful, responsible, and welcoming

JOSEPH H.  |  Overall Experience 
Clasificación:
3.0

All my stuff, molded. I was told I'll be compensated for all my belongings. After being an bad advertising that they were all climate controlled. Please contact me, Damossi Cloud at (832)977-4696

Damossi C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marnecia H.  |  Overall Experience 
Clasificación:
5.0

Served my every need.

James S.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful the manager Sonia employee everyone that was very very helpful and I thank them for that because I am really having a hard time

Sonya C.  |  First Impressions 
Clasificación:
1.0

Couldn’t talk to anyone service was poor

rhonda j.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Juan Carlos L.  |  Overall Experience 
Clasificación:
5.0

Served our purpose and location was 👍🏾

Edward B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMIL G.  |  First Impressions 
Clasificación:
5.0

Above and beyond to help make sure we were taken care of 👍🏿👍🏿

Brent W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA G.  |  First Impressions 
Clasificación:
5.0

Nigel was very pleasant and professional! Great costumer service

MARKEL W.  |  First Impressions 
Clasificación:
5.0

Todo bien

nicolas g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cheree g.  |  Online Move In 
Clasificación:
5.0

The employees were very nice and helpful. I had a very good experience.

MERRY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latechlia C.  |  First Impressions 
Clasificación:
5.0

Great

Jeremy J.  |  First Impressions 
Clasificación:
5.0

General manager was Awesome!! She gave me a quick tour of the facility and she gave me the information that I needed to make sure my storage was OK.

Shemerra h.  |  First Impressions 
Clasificación:
4.0

Great customer service team !

dexter w.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful during a really stressful time. There are a few storage places in the area but in the end I'm glad I chose the 34th st location because of how it all worked out.

Heather L. | Reservación
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