Great truck. very easy to drive
Shawn MCustomer Reviews for U-Haul Moving & Storage at The Alameda
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The personnel at this location are great. I have rented here a couple of times previously and each time the service has been top notch. The equipment/vehicles have been in good shape and clean. Although there are other options that I could have used for a local move, I would go back to this location due to the people.
Roy S4/13/24 Not enough people running the store. One person at the counter and one person on the lot is not enough to get a large amount of customers attended in a timely manner.
Bernardo AThe pick up process was a pain the verification with friend, employer, lease or passport where it said the was going to be a phone call was inconvenient and unexpected.
Shannon RNothing. Your staff is always friendly, considerate, and helpful.
Jasmin CGreat customer service with the staff that are very helpful as well. I am a repeat customer because of the service.
Charlie GWaye was AMAZING! I’ve used U-Haul 2x before and I had a rough time and the persons seemed like they didn’t like the job. But Waye was INCREDIBLY NICE. Never experienced patience, smiles and such care related to customer service such as I had the pleasure of experiencing it with Waye. He clearly stays positive and his reassuring voice with calm down anyone. Can’t say enough about him.
Liliana RVery quick and friendly
Chloe RThe person who was supposed to check the truck in for drop off told me she would do it and I would get an email confirmation within 5 minutes. I had to return to their office the next day because it was never checked in.
Christopher RThere was almost no gas in the tank. They also didn’t have the furniture mover and one of the dolly’s we had reserved.
Anthony CThe person I felt with at the uhail store was so customer service oriented, helpful and made my experience much greater than expected. I wish I remembered his name!
Elizabeth PDeliver the tanked truck, do not expect the client to be the one who has to pay for the gas in their trucks. The truck I rented was out of gas, I only used it for 3 miles and they charged me $90 for gas, an abuse
Jairo CCheck like everything is in the equipment like the spare tire
Fidel GService was a little slow but my rep was very friendly and honest.
thatcher fThe worst U-Haul experience ever! I booked a 15ft truck + a dolly well over a week in advance then planned my move accordingly, but to my surprise at the counter U-haul had overbooked so no 15ft truck left or dolly. I had to swallow the frustration and disappointment and accepted a 10 ft truck with no dolly available. This alone really took me more trips + time to get my move done, plus added mileage fee. I was promised to receive a $50 credit for the inconvenience but nothing since.
NAM QThe GM Waye went well out of his way to make sure I had the van I had reserved and that any questions I had were answered. Top notch service from a top notch professional. Thanks again. Ed Janke San Jose, Ca
Edward JI don't usually give reviews s but I am compelled to give an excellent customer service review to Mr. Waye D. from U-Haul, the Alameda branch. When you walk in you will immediately be greeted by this gentleman with a huge smile & positive energy. Something I rarely see & experience in any customer service position, especially first thing in the morning. Mr. Waye D. does his best to solve whatever issues you may have regarding rentals. He goes above & beyond to give his customers his best. Jafar Ahmadiansarai
jafar AEmployee who helped us didn't seem to know what he was doing (learned he's worked there 3 months?), and had to ask the guy whose worked there 3 days (Javier?). The equipment wasn't checked in from the day prior, so it looked like our reservation was elsewhere and I heard him ask the other guy if he should send us to another store. Then he went to look and NEVER came back. My husband went to find him and found the worker helping a couple who came way after us, leaving us standing at the counter. Dropping equipment off was equally as chaotic and took way too long. I'll never return to this UHaul location. Meanwhile, the manager (Michelle?) was mindlessly doing busy work never making eye-contact with a single sole in line. Terrible.
Sarah CEasy delivery and rental close out
Victor CMy invoice said the truck had a full tank of gas, when I got in it it was way below empty. I told the counter person about it, they said oh are trucks get Siphoned. So go put gas in and we will Reimburse you up to a Quarter tank. I wasen’t sure if it would make it to the gas station. I did get gas, but this is no way to rent a vehicle.
RICHARD AOverall I had a good experience; however, there was some misunderstanding in regards to returning the truck. They kept calling me and asking that it was overdue while I already dropped the keys and that was way earlier than the due time. Also, they were trying to charge my bank for all those "overtime." So I discussed it with them and they said they'll check on it. It was quite frustrating at first.
RAJEEV BHaving never rented a U-Haul trailer before I didn’t know how the return process would be. As soon as I arrived I was greeted and told where to go before leaving my vehicle. They reviewed everything and unhooked the trailer. I was in and out within a few minutes. Great overall experience
Matthew GWayne is the best! Thanks
Dimitri GThis was by far the best rental truck experience I’ve ever had. The young woman who received me in the office to conduct the rental agreement was courteous, polite and efficient. I was in and out the door and in my rental truck in ten minutes. Upon returning the truck, the young man who checked the truck back into the fleet was similarly courteous and efficient. He even gave me a small credit back on my rental costs since I returned the truck a day early and with more gas in it than when I left with it. That is customer service! Well done I-Haul The Alameda, San Jose!
Michael MI left my car for two nights after I rented a Uhaul and it was broken into both nights. Uhaul never called me about the incidents even though I called them one day in order for me to extend my return date. Uhaul even refused to allow police officers the video so the could investigate it.
Uchenna OWhen you walk in to the Uhaul, The Alameda location in San Jose. You are immediately greeted by a huge smile and a ray of sunshine you know you are in the line of Mr. Waye D. He radiates positivity and good vibes -- something that we all need first thing in the morning. Not only does he make things right. He is dedicated to give excellent customer service that leaves his customers truly happy & satisfied. More power to you, Mr. Waye D.
Saria LI have rented a 6X12 trailer from this location a couple times. I am always very pleased with the efficiciency, cooperative nests and friendliness of the staff.
JOHN YThe wait time was long to rent the truck even though very few customers were there. The customer parking was completely blocked by a huge truck so I parked with the rental vans, then later I had to re-park my car in the street since customer parking still blocked a half hour later. Then the van I rented was blocked in by two other vans so I had to go back and wait in line for help. I really appreciated that one of your staff changed the van I rented to another one that wasn't blocked, however, this process still took extra time.
Laurene JPicking up the trailer and dropping it off with a very efficient. Equipment was in good working condition and provided an excellent service for me. I was able to return it first thing the next morning for no additional charge.
STEVEN TVan I rented had an empty gas tank rather than half full. Your app is totally useless. Heaven help me if I needed roadside service. Once at the counter I had to scan my license and send it by web to the clown sitting at the counter! Long lines. Yet another consumer nightmare.
Donald AGas was lower than stated however, representative made adjustments and credited me he was also respectful and courteous. Just an FYI make sure to check gas gauge and miles are accurate as noted. I have been coming to Alameda Uhaul for 10 years always good service.
Connie DR
Rosanna AMore staff - pickup was very slow. Also, I was charged for fuel despite returning vehicle with more gas than it started with.
David CThe truck had no gas so I had to waste time adding gas toit.Othrwise the truck ran fine and there were no dents.
Patricia CWaye D. was fantastic to deal with. Very friendly, knowledgeable and informative. Will recommend to everyone needing rental vehicles.
Mark JUnfortunately I rented a truck that had a bad alternator and kept turning off 5 times while driving on the freeway jumped started was time. and waited not once but twice for 2 different roadside assistance for a total of 7 hours. I’ll never rent from uhaul again.
Melvin CNice young people
Frank HTruck was in good shape, no dents. Truck ran well. The location was perfect :in between home and the destination. We will rent again next week!
Paul Wleft my wallet in the truck i rented they called me back saved my bacon great helpful people very happy with all services
Scott LMe parece que la atención es Buenas pero puede mejorar.
Manuel DThe woman who checked me out on my return, was rude and very unprofessional. Never use this place again.
gregory sI showed up to rent a truck was told the truck was at half tank I got in and the truck had no gas zero miles to empty, I did take a picture. I went back inside and the man told me all the trucks were on empty because people steal gas and to bring it back on E . I did and he put I didn’t fill the gas back up ( knowing he rented it to me empty ) . I was charged $150 extra for gas fees . Be careful going to this location it seems like they do this often, I need to know dispute this charge and get refunded my money .
Carlota SFriendly staff, give all of them a raise. They deserve it.
Michael VI was explicitly told by a rep there that I would be paid 7$ per gallon if I filled gas and brought back up to quarter tank. But I only received 27.5$ which doesn't even cover half of my gas charges. I was misinformed and it was not a good experience.
SAIRAM CThe person who helped me with my rental was rude and unhelpful. He did not provide instructions or information of the rental process. I had to ask every thing about the process of renting and operating the vehicle. He answered in a rude manner with poor communication. He did not even show us where the van was. We had to find it and figure out how to operate it. I didn’t know we had to return it with the same amount of gas that it had. Extremely frustrating experience to say the least.
Miguel GThe employees at this location are always supportive, friendly, and knowledgeable. A+
Ron GAfter hours there may be limited parking due to customers not thinking strategically or considerate of other individuals dropping off cars. There's also quite a few dark areas in this parking lot. I had a 4:30am 24/7 pick-up scheduled and it was dark. I took an Uber to pick up the truck as I only live a mile away, I had a push cart with content inside an a storage bin on top of the cart. When I made the booking I was told to download the mobile app at it was necessary to do the 24/7 pick up as I could NOT do it online. When I tried to pickup check out the car via the mobile app, I ran into difficulty when it asked for me to take a selfie, when I press on the + sign nothing happened and I tried over and over again and nothing worked. The truck was parked in a dark area and I initially walked right up to the truck to check in because I did'nt think it would take that long. As I was trying to figure out why the app wasn't enabling me to take the selfie, trying over and over again, I could here footsteps getting closer and closer for the 1 to 3 minutes I kept restarting the process over again. As the footsteps grew closer I got scared and walked closer to entrance that was more well lit but still heard footsteps. I was terrified because the area has it's share of those with mental health or housing insecurity, so I called a friend and put her on speaker while I tried to figure things out. Eventually I called customer service and the rep asked/told me to do the procedure on the web as if I should have know better, but I didnt try the web becuase it was re-iterated to me multiple times as well as on signage that the mobile app was required for 24/7 checkout. Anyhow, after loggin in on the web I was able to complete the checkout, but then had to wait on approval before I could get the code. The approval took 5-10 to process while I was standing in the dark. While I was waiting a homeless person appeared from in between several parked vans so I walked to the main street. It took me 15/20 to check out the vehicle when really it should have taken no more than 5. The app was up to date, so I think you need to look into this issue. Secondly, if uhaul staff are telling customers that 24/7 ONLY works on the app, when in fact the web version works as well, they need to give people options. After customer service suggested using the web version and it worked, I simply was waiting for the "approval" and it was taking sometime, the lady wanted to get off the phone, but I asked her to stay online until approval because it was scary, she didnt want to wait online with me, so I was out there alone for 3-5 minutes waiting for the approval to happen.
Natalie GNice large parking lot and the worker asked me what I needed while working with another customer and I just had to drop off the key and was out which was so simple and easy.
Hillary BThis location only does in person pickup, defeating the purpose of 24/7 moving option. We scheduled a pick up before the office was open (thinking we would do the mobile 24/7 pickup), but had to wait an hour and a half for the store to open to dispatch our truck. The mobile 24/7 app should not allow customers to participate with this location.
Kenna SEverything was great. The service was wonderful. Our Customer Service gentleman was very helpful and friendly.
Maya LWade was EXTREMELY helpful and super sweet. I had a bad day, and he made everything smoother and helped the process go smooth.
Alea WOffer insurance if u need to park vehicle over night or ge a gated area to keep customers vehicle. Oh and don’t give uhaul truck keys to people that are not on the customer agreement.
Angel TGuys who hooked up the trailer were great!
Kyle PWays was fantastic! Very cheerful and friendly and very helpful. He got us up and going fairly quickly.
Alex CHave multiple people at the front desk
Sandy GIf you want to reserve equipment that won't be there, then be charged for over a hundred dollars of gas that was in the vehicle when you returned it, this is the place for you. If you want to be completely ignored when you ask about, you will love it here.
VICTORIA RThis rental was for a one-way trip (400 miles). I was given a van that had an engine check light on, and when I asked the service techs about it, they stated that it is fine and the light will continue to come on every couple hundred miles. They cleared the OBD2 reader. Unfortunately, this code should have been checked because it was for an unusual loss of pressure in the gas tank. The gas line hose had been completely severed/cut. When I tried to refuel, gas spilled everywhere. I had to call roadside assistance to come fix the hose, and when the mechanic checked the check engine code, it was for the exact problem (EVAP system pressure leak). If the van was properly maintained and inspected, I would not have had this problem. The negligence by Uhaul is incredible. I would like to be contacted by Uhaul to discuss this experience.
Sarah YGot overcharged. Originally offered trailer was not on a lot. Assistant offered to get a different trailer, but didn't tell me anything about price difference. $5 is not a big deal, but left a bad taste in my mouth since I was not informed in any way.
Igor LNothing, everything went quickly and smoothly, thanks!
Alberto RI wish there was a way to set up a business account to allow us to easily rent fast.
JUSTIN IU-Haul over all terrible experience. I ordered everything online, truck, and moving supplies. Had to go to two different locations to get both. Then was hassled via text messages and phone calls to tow a trailer for them. Then was called day prior to pickup and told I would have to go to other location further away. Very unprofessional! Zero customer service! Pickup location specifically: 1.Hire staff that is not rude! 2. Have the truck with a full tank of gas. Less than a half tank is ridiculous. 3. Didn’t explain that their was a cap on the mileage..
Jonathan SDo not require use of the app. It would not load onto my phone, and I choose not to use my phone for business transactions anyway. I dumped the contract and keys in the slot upon drop-off after closing time and there was no problem. Yet staff made it sound like the app was my only option. That is waaaay too much work. I'll check my options at a competitor next time I need to rent a truck.
Piane RSomeone needs to take charge and make sure the gas tank is at 1/ 8 of a tank before the the customer gets it
michael cFlat tire on my reserved auto carrying trailer.
Adonai ATHE WORST LOCATION YOU HAVE WITH U-HAUL. The whole experience required me to take control of the situation. I arrived at 10 am to pick up my trailer. The who who originally hooked up my trailer said that my car's "fuse was burnt-out" because the driver side tail light of the trailer was not working. I have decades of experience in the auto industry (I owned a auto repair shop) so I kindly told him, I was sure that it "was the bulb on the trailer and not my car that was the problem. He refused to do anything about it and sent me to the O'Reilly Auto Store across the street to buy a new fuse. I just wanted my trailer so knowing it was a wild goose chase, I did what he asked. Keep in mind that this trailer was dented, dirty and in horrible condition. We changed the fuses, fussed around for 30 minutes before I got frustrated and they just sent me on my way with a burnt out tail light. I wanted out of there and I was on an extreme time crunch. I had 600 miles of driving ahead of me and burning daylight. After having this trailer for a couple of hours and listening to it sound like it was going to fall off my Jeep, I received an email asking me to log-in and confirm the condition of the trailer. This link did not work and so I decided to go back to the U-haul location and explain I could not verify the horrible condition of the trailer. As I explained the situation to someone "new" and that I could not drive to Southern California with this trailer. He was surprised that they let me leave the location with the trailer in that condition. At which time another employee got involved and said the situation had been taken care of. When I explained AGAIN that the situation was not taken care of, he aggressively and in a raised voice replied with, "HEY I AM NOT TALKING TO YOU!!", again I replied with "But I am explaining that the trailer is not fixed" and again he replied with "I SAID I AM NOT TALKING TO YOU!!" I just needed my trailer and did not want this situation to escalate. I had already paid, was at the location and just wanted a new trailer. Finally after a long time at the location, the "new" employee handled the situation. Nice guy. ONLY one that was helpful of the half dozen people involved. Long story longer .... will never ever return to these guys. So its of no real consequence to me. Thanks for asking! Kind Regards, Dennis Taormina
Deanis TThe first truck we got didn't have a license plate so I guess make sure all the trucks have one.
Sam SThere were about ten of us in line waiting to pick up our rentals, and the cashier was slow and rude. The gentlemen preparing vehicles came in a couple of times to report missing equipment. When the cashier finally noticed the long line of people, he advised us to scan a QR code and we could just pick up our keys. We all tried it and it didn't work. I arrived at 8:00am and didn't receive my rental until 8:42am. The gentleman ahead of me in line was assigned a truck that was inoperative because the battery had been stolen. I would put UHaul on a short list of poorly run companies like Yellow Freight, which I saw firsthand thee years ago. If senior management doesn't do something, I cannot imagine UHaul staying in business.
Brian HThe man that provided me with the service gave me great customer service had a easy transaction with picking up the truck. Thank you.
Marialuz PVery helpful. Great customer service.
Leeza D