Customer Reviews for U-Haul Moving & Storage at The Alameda

Rating:

5.0

Great staff

Rating:

5.0

Gas gauge reading was incorrect. They said it read a quarter tank when it was about $10 less.

Rating:

5.0

Worked out smoothly.

Rating:

2.0

My location changed day of due to no one working at my time of pick up at the previous location. When we went to pick up the truck the first one was dirty then they gave us a second one. Since they switched trucks there was nothing for us to update on the app. When we returned the truck the guy took over and said everything was fine, then we got charged for 6 gallons of gas despite the gas gage not moving since we only went 16 miles. This doubles our price.

Rating:

5.0

No hasel quick and clean. . Thank you

Rating:

5.0

Excellent customer service and assistance with pick up and drop off

Rating:

5.0

Credit back my cc for the shrink wrapp I returned.

Rating:

5.0

Try Checking inside vehicle. The last vehicle I took made a lot of noice.

Rating:

1.0

Be clear about the process for roadside assistance and available manager.

Rating:

5.0

All ran really smoothly.

Rating:

5.0

Very friendly place!!!

Rating:

5.0

Uhaul has the best customer service

Rating:

4.0

Helpful staff. Answered questions and got me hooked up to go right away equally helpful when I came back.

Rating:

5.0

They were quick and helpful

Rating:

5.0

Wonderful customer service

Rating:

2.0

Always have to wait in a long line cause there's only one person at the counter. I completed everything online and I had to wait in line to get the keys rather than just going to the counter and asking for the keys. What a waste of time waiting.

Rating:

5.0

Everybody is friendly and professional. And very willing to lend a helping hand when I had to put crates in my car. I'll recommend all my friends to this location. Thank you!

Rating:

4.0

Staff was friendly, process was relatively smooth and not overly formal. Access to the site was a little limited, but workable. Everything was clean. Equipment worked well.

Rating:

5.0

Always friendly and professional people when I go there.

Rating:

5.0

the part of the check in process where you have to scan a passport, add your employer, or friend and I forget the 4th one is absolutely absurd. WHY do you need to me to verify who I am to pick a truck up. And if its a must, then save it in your files, shoult have to do that every single time, that is ridiculous. AND to not give any heads up that that was a requirement, thank god my friend was available and saw the text. the check in process needs to change.

Rating:

5.0

El servicio fue excelente desde la reservación del equipo por la aplicación del teléfono asta el trato por el personal del establecimiento, al extender el tiempo durante la llamada con servicio al cliente fue muy fácil la persona que me atendió durante la llamada fue muy amable en resumen fue un servicio excelente muchas gracias

Rating:

4.0

I was overcharged for gas upon returning the truck. The truck had estimated 5/16 of tank when I picked it up. I drove it a little under 21 miles, and I estimated that with the trucks MPG I needed to put in less than 3 gallons of gas. So I put 2.3 gallons. I returned the truck with a hair over 1/4 th of the tank, but I was charged for 2 gallons - this would mean that the truck has MPG of 5!!! Not fair.

Rating:

5.0

The changes to your reservations really needs to improve. If you are able to reserve the equipment of your choice and the pick location using the app or the web, there should not be any issues with inventory or errors in the system. This has happened more than once already and I am starting to lose confidence in U-Haul.

Rating:

5.0

Making sure all vehicles are clean inside and outside!!!! The truck needed the path!!!...

Rating:

4.0

There’s no bathroom for customers, that should be remedied. My truck’s gas tank was on empty when I received it. That’s not convenient or good customer service. Uhaul used to provide moving blankets in the trucks. Bare bones is okay, it’s just not a customer-focused experience. I gave an above average rating because the price is good and getting a truck the same day I needed it was very convenient. But I definitely think you can elevate your game and do better.

Rating:

3.0

I had a reservation for 36 rental boxes at the Mountain View store. On the day of pickup, I received a call informing me that the Mountain View location did not have the required number of boxes available. I was directed to this store instead, so I went there. However, they only had 12 boxes in stock. I do not believe this was the store's fault; rather, I suspect it was an issue with the system managing the rental boxes. I ended up renting the 12 boxes, but they were extremely dirty, with a significant amount of dust and hair left inside. I had to start by cleaning them out. I think the rental box is an excellent, eco-friendly alternative to cardboard boxes. I hope to see improvements to the system as a whole.

Rating:

5.0

The man that helped me today was quick and efficient. He made rental a breeze.

Rating:

5.0

The AC and driver sun visor were broken

Rating:

4.0

Overall it was a great experience!

Rating:

5.0

Staff was helpful, professional and friendly!

Rating:

4.0

I have not been able to complete the drop off process in the app as it kicked me out and won’t let me back in where it left off.

Rating:

4.0

The cab of the truck smelled of urine. I should have rejected it but I was in a rush Truck ran great and was perfect for our needs.

Rating:

5.0

Staff was friendly and accomodating

Rating:

5.0

Customer service was outstanding I don’t know if you hired someone new the outside parking lot looked amazing All trucks were backed in professionally done & clean& organized Thank you all for your service will be back

Rating:

5.0

Great location and lots of equipment available. When I received the truck, the gas tank light was on, versus the half tank promised. However, one of the workers, I believe it was Antonio, quickly put gas in the tank and adjusted the paperwork. I want to commend Nellie. She was extremely helpful and kind. She guided me with the rental requirements and assured me that everything was going to be okay. The only issue was using the app. At times it worked and at other times, I had a hard time logging in.

Rating:

5.0

I was just thrilled at how friendly, fast and how they made sure everything was ready to go when I arrived. In minutes I was on my way. I will definitely use them very soon.

Rating:

5.0

Excellent experience from start to finish. The equipment was clean, well-maintained, and exactly as reserved, but what really stood out was the pickup process. The employee who handled my rental was exceptionally professional, efficient, and courteous. They made the entire check-in and equipment handoff quick, seamless, and stress-free, while taking the time to explain everything clearly and ensure I was comfortable before leaving. Their attention to detail and outstanding customer service truly set this location apart. Whoever assisted me deserves recognition for representing U-Haul with professionalism and pride. Thank you for making what could have been a stressful moving day so much easier. I would absolutely recommend this location to anyone and will gladly return for future rentals.

Rating:

5.0

Great thank you

Rating:

1.0

I arrived on time at noon for a 10' truck. The truck was empty of fuel and the battery stolen;.no security at this facility. I hat to fill the gas. It was a hot day with a trip in the 90's and 100's. I had to do a 8 hour trip with no AC, not any air movement from the vents. Also, I couldn't charge my phone because the dash electronics was out. I called to request a new truck but the lady said she couldn't take my call.and put.me through to road side assistance who put me on a extended wait. I finally gave up!

Rating:

3.0

My car was ransacked and my belongings were stolen while my car was parked in the property overnight while I had a truck rented. All that was said to me was I was gonna have to file a police report. That was it.

Rating:

4.0

No one walked the vehicle with me; I got a late text saying "make sure you take pictures."

Rating:

1.0

Very Bad customers service

Rating:

1.0

I was given a truck with fuel guage not working..

Rating:

5.0

The lady that helped me did a great job! Thank you

Rating:

1.0

The older man wearing a boonie hat who took our truck in was rude and weird. He kept on glaring at me and my mother, and was weirdly passive-aggressive toward us. He kept belittling us and was upset that we were confused by his rude and vague behavior. I asked if there was any problem and if I needed to do something to properly return the rental, and while he said no, he did so with that same condescending tone and kept acting upset by us.

Rating:

2.0

The truck was almost near empty on gas when I received it.

Rating:

5.0

Uhaul has done a great job with their trailers. I got the 6x12 enclosed trailer. Was old but still working well. No issues. Just wish there were more trailers at more locations. I had to drive a way to find a facility that had a trailer available. Thank you

Rating:

5.0

Nahleia J provided excellent customer service. She reminded me I needed blankets and a dolly I would have left without them.

Rating:

4.0

After hours drop off

Rating:

5.0

Nothing , everything was wonderful!

Rating:

5.0

Too expensive for 5 hrs

Rating:

3.0

Wash the vehicles and make sure there is gas in them

Rating:

3.0

Employee connected trailer with a bad cable, blowing two fuses in my car and leaving it without turn signals or emergency blinker. I replaced them and he changed cable and I was able to leave with trailer. But, after trailer use I discovered my directional lights were again not working. I haven't yet figured out why.

Rating:

4.0

Needing the app to return equipment after hours if awful

Rating:

4.0

See above.

Rating:

5.0

I didn’t have the app downloaded so when I returned the vehicle, the office was already closed and my son put the keys into the dropbox before we were able to take a picture of the mileage and the gas availability. But by 10 AM the following morning everything panned out great. I received my receipt by email explaining the extra 8 miles that was charged which I underestimated and I was perfectly fine with that. The reservation system Online does need to be a little reworked. It seems like I had to put my information in three different times. I did mention this to the Clerk at the store and she said she heard that comment many times before. I also feel the price per mile is not very competitive, especially locally and the amount is twice what budget truck rents out for per mile..

Rating:

5.0

Great service

Rating:

5.0

Excellent customer service at this location! We needed a moving van at the last minute and there was plenty available without a reservation. The process to rent and return the van was easy. Highly recommend.

Rating:

1.0

Parts of the tow dolly were not well maintained. The passenger side m ratchet to tie the straps was twisted and was not holding the straps. I had to stop every few miles to tie the straps. Also my car was broken into in the U-Haul parking lot. Neither the employee or the manager were helpful and both refused to look at surveillance cameras.

Rating:

5.0

The car had a smell to it of cigarettes and pee. I really needed a rental but man that smell was rough.

Rating:

5.0

Employees are customer friendly, professional & always willing to help!