Customer Reviews for U-Haul Moving & Storage at Texas Ave

6,794 comentarios

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I ask that the desk staff be a bit nicer. The person who gave me the truck didn't know about the request for the trailer to be delivered. Then didn't hook it up right, didn't give me $ back for returned boxes, and was rude when I left without checking the truck back in. I'm still waiting on my reimbursement for my trailer delivery. And now I still owe money to the drop off place! And no one has contacted me about how to resolve this!????

Tammy D. 
Rating:
5.0

I think you should leave it like it is.

Donald M. 
Rating:
3.0

Customer did not leave a comment.

Sheila L. 
Rating:
4.0

The back of the truck had leaves and dirt in it and the wheels are out of balance. The truck shook very bad when driving over 50 mph

Mark W. 
Rating:
5.0

tell us if they will charge extra for returning the truck.......

CIRILO S. 
Rating:
3.0

Customer did not leave a comment.

Adebusola A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

The guys at that location are efficient and helpful. Very good service.

Russell G. 
Rating:
3.0

Customer did not leave a comment.

Adebusola A. 
Rating:
5.0

While this location was very helpful and friendly, my experience using the website was not. I used the website to reserve a truck and moving supplies I needed 5 days prior to when I needed them. The day of the move I get a phone call 3.5 hours prior to when I'm supposed to pickup everything up saying while they do have my truck available they didn't have any of the supplies (dollies, furniture blankets, pads, etc) I had reserved. I was told that I would need to call around to other locations to see if they had any. I asked if they could just move my reservation to where I could get everything I needed in one stop. I was told by the first person that I would need to call the corp number and they could do that. So I called and after 30 minutes was told they could switch my reservation for the truck but couldn't guarantee anyone would have the supplies. The question I asked corp was why am I able to reserve trucks/supplies and then only to find out there would be an issue 3.5 hours prior to pickup. And for that matter, when I was told after them not having what I reserved, the response was that I would have to find the solution. To me, not a great way to interact with a customer. I will certainly think twice before using them again and will share my experiences with whomever I come in contact with. I'm just hoping this experience is a one off compared to what others have experienced.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Great trailer used to transport motorcycle. Great no hassle service

Edward J. 
Rating:
1.0

The guy behind the counter was rude and arrogant and please see the comment for the pickup location will never rent from this place again

Heather G. 
Rating:
4.0

friendly staff

Autumn W. 
Rating:
5.0

College station on university and Texas is my go to location. They were out and arranged for pick up at this other college station location. Impressed with the easy link agent provided to schedule a pick up at other location in less than an hour. Both locations provided superb service. Well recommended.

Francis V. 
Rating:
5.0

Customer did not leave a comment.

Melinda A. 
Rating:
1.0

Please have your manager contact me for more details.

MAGALY L. 
Rating:
2.0

The staff when I picked up the truck was not very helpful. They basically handed me a key and pointed me to a field full of trucks and told me to go find my truck. The transmission on the truck was clearly in need of repair as I had to fight it for 1,000 miles. When I picked up my auto transport trailer, the guy that helped me was more helpful and spotted me as I pulled my car up. Two different experiences in the same day.

Cameron B. 
Rating:
5.0

No recommendations. Vehicle return took less than a minute. The two staff I talked to were efficient and courteous.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Luke J. 
Rating:
5.0

Customer did not leave a comment.

dan E. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Joel E. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Customer did not leave a comment.

TABITHA T. 
Rating:
5.0

Customer did not leave a comment.

shane H. 
Rating:
3.0

Customer did not leave a comment.

Andre W. 
Rating:
4.0

Truck was not clean (lots of bug guts on exterior, including windshield) but was otherwise in good working order. Truck lot was very full of trucks and rental truck was remotely located and not convenient to access, but otherwise the service was convenient.

Blaine B. 
Rating:
5.0

This was my second time using this location within about 2-3 weeks. It was exactly what I expected.

James V. 
Rating:
5.0

Everything was great! I would like to note that while I was in the process of checking out, a number of transfers pulled in and my rep stopped helping me to facilitate the transfers. I understand, but was annoyed.

RONALD M. 
Rating:
5.0

The staff was not very friendly

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
2.0

Unit was way smaller than expected had to leave some furniture behind

Oneshia R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anita B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eva G. 
Rating:
3.0

I feel bad for the employees at this location. There were hundreds of people dropping off u-haul rentals that day. And many of them were not supposed to be at that location. Not the employees fault, I don't think. HOWEVER - our rental was to be dropped off at that location and the rental return did not get checked in properly. I received several calls saying we had not returned our unit. Finally I asked them to see if it had been re-rented since our drop off and it had been.....multiple times. The phone agents Liberty and Ava did a great job resolving our issue.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

erika A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Thank you guys!!!

erika a.  |  First Impressions 
Rating:
3.0

Not enough time to explain how much work you need to do revamp your entire system to accommodate customers properly.

Daniel T. 
Rating:
2.0

Mud all over left side of vehicle. Back rear inside tire was wobbling when driving. Representative sent out to lot for truck that was blocked by other vehicles. Rep told me tolls are covered in rental agreement. Will hold y'all to that. As of 6:40 am not received receipt for returning vehicle. (Approx 3:00 yesterday). Overall disappointing experience

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

MARIE K. 
Rating:
5.0

Great job!

M. Shane T. 
Rating:
5.0

Did not recieve email receipt

Kayla V. 
Rating:
3.0

After waiting several minutes at the designated drop off station. I had to go inside to the counter. To turn in the key.

MONTGOMERY C. 
Rating:
1.0

It charges me lot if I want pickup at there location. I live in very north of Bryan and yours very south of college station. Virginia Monsivais here and expecting to rent pickup truck again sooner. It would be great if you give me lot of discounts. Thank you

Virginia M. 
Rating:
3.0

I would recommend this location, but I'd definitely tell them a few things. The lot is a crazy! Cars going all directions, equipment and rentals everywhere. Park where you can and hope you're not blocked in when you're ready to go. I don't see it being the employee's fault at all. Possibly the place isn't big enough to accommodate everything and everyone. Also, a couple of employees gave off the post office / DMV employee vibe of I'd rather be anywhere else than here. Maybe the pandemonium outdoors was to blame for that :)

Paula Y. 
Rating:
2.0

I needed a pickup truck and trailer that I reserved online a month in advance. They tried to have me rent a box truck for $330 because they didn't have a pickup with a hitch when I got there. Which is not my problem. So luckily I was told if I had a hitch I could use my own which I did. Then the truck was also running on a spare tire. The truck had to extra tire if I had gotten a flat.

Kevin H. 
Rating:
5.0

I met Thelma and Claudia when I moved into my unit. They are so friendly and professional. They keep the facility in great shape. Especially the restrooms. So clean! Keep up the great customer service.

Amanda B.  |  Online Move In 
Rating:
3.0

Have your employees understand the importance of listening to the client. So the client gets what they need. Plus more friendly staff.

jody G. 
Rating:
5.0

Customer did not leave a comment.

F J. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
4.0

Customer did not leave a comment.

Clayton L. 
Rating:
1.0

The staff member that initially waited on me was rude. He did not explain things clearly as I had not done this type of transaction before . I had a lot of questions. He did not understand the meaning of patience. He neglected to explain how to access the building with the key pads until I went back and asked for him to show me how. He did not offer to sell or give me a lock. Then he moved on to the next customer before he was finished with me. I had to get another person to assist me. Overall I think he needs some training on how to work in customer service. BTW he was texting some girl on his phone (I saw her picture).

Lori M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HARVEY S. 
Rating:
3.0

As expected. I wouldn't recommend this location only because of the access getting there. There is literally only one way to turn into this location with the median there now. Plus it's so overcrowded and unorganized.

Contessa R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

Limited customer parking spaces were being used as temporary parking for U-Haul vehicles and this made accessing the sales office and the storage facility frustrating on a good day and really annoying in the Texas heat..

Robert L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

NADINE R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

While the truck was clean it was not spotless and did have some garbage in the door. It was not washed but we were taking it from one town to another so it was fine--plus it rained.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

The bar code was missing, otherwise, I would have rated it as excellent. Nice set up.

james V. 
Rating:
4.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
4.0

Keep up the good work. Friendly customer service goes a long way!

Broderick W. 
Rating:
5.0

Customer did not leave a comment.

matthew R. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
4.0

Customer did not leave a comment.

Emad M. 
Rating:
5.0

Customer did not leave a comment.

Adrianer Y.  |  Overall Experience 
Rating:
2.0

The man that gave me the keys to the 26 foot truck did not explain anything to me about checking for defects or any info at all. I felt rushed out of there and like I was inconvenient to him because I had never rented a uhaul before.

Terry H. 
Rating:
1.0

Customer did not leave a comment.

Jun Kyung K. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
2.0

Pick-up process took too long. Printer wasn't working. Staff was less than professional in their presentation. Perhaps they had been overwhelmed with start of the fall semester at TAMU. The truck they issued to me had no license plate. The second truck they issued to me had to be found in the back 40 lot. The truck appears to have never been maintained. No windshield washer fluid; wipers were crap, which is a safety issue; drivers window crank handle was broken off; steering wheel material was disintegrating; cab was extremely dirty throughout as if it had never been wiped down or vacuumed.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

I WAS CHARGED FOR A BILL THAT WAS PAID IN 2017, NOW SINCE 2017 I'VE RENTED A TRAILER THIS YEAR, ON 6-3-2022 BUT NOTHING WAS SAID THAT I OWED ANYTHING TO U-HAUL, BECAUSE I DON'T OWE ANYTHING. BUT U-HAUL CHARGED ME $75.25 ON A BILL THAT WAS PAID IN 2017. I'M DISPUTING THIS TRANSACTION AND I REALLY WANT MY MONEY BACK. I CAN'T UNDERSTAND WHY U-HAUL WOULD TAKE ADVANTAGE OF A DISABLED PERSON AND I'M GOING TO LET THE ADA KNOW OF THIS TYPE OF TREATMENT THAT I RECEIVED FROM U-HAUL. AS FOR THE PERSON THAT WAS WORKING AS THE MANAGER, HE WENT ABOVE AND BEYOND HIS DUTIES.

Louis H. 
Rating:
1.0

Terrible method for moving with Ubox , it arrive 20 days after expected date had a lot of trouble with making phone calls to get it delivered, otherwise they would've take longer

Yoana H. 
Rating:
3.0

When I rented the truck it was filthy, had dirt inside and a grease spot, looked like the previous renter's smoker or grill had tipped over. We had to fill the tank before going anywhere. I got the trowith 1/4 tank of gas and left it with a 1/2 tank and they still charged me for going a mile over the allowance.

Kenny T. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

My experience was terrible the location I picked up at changed trucks and didn't give me new paperwork so when I turned the truck in at my destination I was charged 291$ in extra miles which didn't happen and $15 for gas that was over when I turned it in. I didn't get anywhere with the rep on site. I will be disputing the charge and calling corporate tomorrow.

Megan K. 
Rating:
5.0

The week of A&M move-in for the semester is a crazy time. They were buried in trailers, and the normally great location simply got overwhelmed. I'd suggest having some extra staff available to help customers with the load/unload process and another crew moving trailers to avoid the congestion associated with customers who aren't normally “trailer friendly.”

David C. 
Rating:
5.0

Was rather busy, but it was move in week. Maybe have separately marked areas for rental vehicles vs storage payments.

James R. 
Rating:
5.0

Customer did not leave a comment.

Shunda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john david H. 
Rating:
5.0

Customer did not leave a comment.

Yaser A. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Quick and easy drop off.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
1.0

Dear UHaul, We have several complaints concerning the U-Box Order #24977341 (Box AB4749C), shipping from MA. This is among our several emails sending to you. We did not get any response for our previous emails. The Order was supposed to arrive at College Station on 8/17/2022, as you could see in the attached pdf file. However, when we came to pick up the box, the UHaul store at College Station gave us a completely different box #24977343 (Box AB4678C), as you could see in the attached photos. The more serious problem is that even though UHaul realized that they shipped the wrong box (Box AB4678C) to us, UHaul does not plan to ship the correct box (Box AB4749C) to us given the fact that our box is still with the UHaul store in MA: ‘' the store is not planning to ship it from what I'm seeing''. Below is the message that the UHaul store in College Station sent to our Texas Best Movers College Station: ‘' So here's what happened if you want to explain to your customer. The store in Massachusetts she moved from shipped one box down here which is the box you guys just picked up AB4678c however they also have another box under her name that is not set up to ship. That box number is the one you have under your contract it is box ab4749c which as I said has not shipped and the store is not planning to ship it from what I'm seeing.'' We called the UHaul store in MA to ship the correct box (Box AB4749C) to us. They apologized for their mistake and promised to ship the box. However, until now, we do not receive any news from UHaul store in MA. We emailed UHaul also several times but there is no response to any single email of us. Best regards, Binh

Minh Binh T. 
Rating:
5.0

Customer did not leave a comment.

Yolanda S. 
Rating:
5.0

Kind of out of the blue need for another trailer the same day we'd picked up a truck and trailer. Worked out very well.

Terry K. 
Rating:
5.0

That day they were extremely busy, and they found I way how to help all the costumers by groups of needs, and in a very efficient way.

Andrew B. 
Rating:
5.0

It was an incredibly busy Saturday with students moving that day. Staff was very polite and helpful even in the midst of chaos. And it rained, too, which made it that much more complicated. Very impressed with all the staff. We moved out of storage and got help loading a sofa in the pouring rain.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

troy D. 
Rating:
1.0

There is very little climate control in the climate controlled units. It was over 85-90degrees I realized after I paid. I didn’t even use my unit because it was too hot…intolerable especially with my health conditions (heat causes me hives). Also there was very little parking and the parking was very difficult to get to. I paid for a month of climate controlled storage I could not use! I tried to go back to the office the same day I rented to ask for a refund but the air conditioning was out so they had the doors open! It was over 100 degrees outside! There was a line & I could not wait in the heat due to my health conditions so I left. Then when I went to check out of the unit I was told I had to go up to the unit, get the lock off and bring it to the desk even though when I rented the unit the lock was already on the unit door!

Katherine M.  |  Overall Experience 
Rating:
1.0

Absolutely horrible!! Under staffed and the men checking us in were rude!! Then on top of everything this location would not assist me in getting the locks off my rented storage units! I had to pay $65 a unit to get them removed by locksmith. No management on duty either day I was there!

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
2.0

Customer service was awful. Gave me a key to a truck they could not locate, so then gave me a key with no paperwork. When I dropped returned it, I was told I would receive an emailed receipt but never did.

Craig B. 
Rating:
2.0

So… The staff and normal operations at this you all are fine; They were respectful and diligent, but they have been given an impossible job to do, the site is newer and has good amenities, but the site needs to hire about six to ten times as many employees to handle the move in season at Texas A&M, this is a predictable flood/tsunami of incoming business, and the business should definitely hire at least six more full-time agents for move-in time. The site and all the sites around it were covered in trailers trucks etc…Literally hundreds of trailers and trucks parked in every conceivable place in every direction… and it was almost impossible to move vehicles in or out, this is really not the fault Of the manager or staff working there, they did all they could, but whoever oversees staffing this site next to Texas A&M University definitely needs to rethink their staffing idea for the arrival of the students for the school year at a university with 66,000 students! Pretty inexcusable, really! On a sidenote, the flood of business meant that I could not return my truck to the site for my storage facility was, but had to drive 40 minutes to a small town in the country to turn my truck in..

Paul Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandy B. 
Rating:
1.0

Arrived to find 5 staff members laying around doing nothing, told me I couldn't drop off my one way rental despite having driven over 1200 miles as "we're full" told me to contact 1-800 Go Uhaul! Awful service, rude staff, you should be ashamed

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Wagner C. 
Rating:
3.0

Customer did not leave a comment.

Cindee H. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Place was Great . Dock access becomes very difficult during peak busy times as during College move ins . Facilities could use a better design where entry drive does not block dock access . It would mean redesign for future facilities but planning is easy .

Bradley S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Justin D.  |  First Impressions 
Rating:
2.0

Rude and lazy staff

aly C. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
2.0

We checked in online, but our code didn’t work. We were there right at closing and were fortunately able to get assistance from an employee that was leaving and shared his code. Additionally, there was no lock in the unit, so we had to go purchase our own.

Chari M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olatunbosun A.  |  Online Move In 
Rating:
3.0

Needs better direction for loading and unloading people were just sitting in parking spots. But other than that it was a good experience. If I need to come back I will definitely be there and have family and friends come also.

STACY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENNY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

UTKURRUSTAMOVICH M.  |  Overall Experience 
Rating:
4.0

Great

marcus w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

umair h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

myesha d.  |  First Impressions 
Rating:
1.0

Not happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office

KAYLA S.  |  Overall Experience 
Rating:
5.0

Only thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor

barry s.  |  Overall Experience 
Rating:
4.0

They were very friendly and helpful.

Rhonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
5.0

I gave excellent due to the convenience hours and all my belongings are in a good condition that’s what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.

Nigel L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

VICTORIA M.  |  First Impressions 
Rating:
5.0

This establishment is professional, friendly and accommodating.

James R.  |  First Impressions 
Rating:
2.0

Uhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.

Rick V.  |  First Impressions 
Rating:
1.0

Logistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn’t recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.

Erin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  First Impressions 
Rating:
5.0

The manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward

Atwood W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carla M.  |  First Impressions 
Rating:
1.0

Terrible service. People don’t even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.

NICOLE D.  |  First Impressions 
Rating:
5.0

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

claudia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica C.  |  Overall Experience 
Rating:
5.0

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Marcia Y.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jay C.  |  Overall Experience 
Rating:
5.0

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Mitchell L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

General manager is extremely helpful and does a great job

Robert K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MaryEllen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B.  |  Overall Experience 
Rating:
5.0

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Rafik L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARICELLE R.  |  Overall Experience 
Rating:
5.0

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Esther M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  First Impressions 
Rating:
5.0

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

DARREN, LORI O.  |  Overall Experience 
Rating:
1.0

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life

Loralie V.  |  First Impressions 
Rating:
4.0

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Amy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nigel L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DENISE C.  |  Overall Experience 
Rating:
5.0

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Feridat A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alisa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTOS S.  |  Overall Experience 
Rating:
5.0

Professional and helpful

quinasha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim W.  |  First Impressions 
Rating:
3.0

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Tammy T.  |  Overall Experience 
Rating:
5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DANIEL M.  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!

Kim G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RON P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammy J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Danny N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional 🥰

CASSANDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOBIA W.  |  First Impressions 
Rating:
3.0

I do not speak or read Spanish. Please resend to me in English

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy V.  |  First Impressions 
Rating:
5.0

staff was amazing. Such a busy place and they were helpful and present.

LINDA KAY W.  |  Overall Experience 
Rating:
5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgia-ann k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGGIS J.  |  Overall Experience 
Rating:
5.0

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Thomas P.  |  Overall Experience 
Rating:
4.0

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁

Kim G.  |  First Impressions 
Rating:
3.0

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Tiffany K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonelle G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara R.  |  First Impressions 
Rating:
5.0

Rebecca, the GM was very responsive.

Michael A.  |  First Impressions 
Rating:
5.0

Very helpful and easy process. Thanks!

Juan P.  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

CARLA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mable B.  |  Overall Experience 
Rating:
4.0

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Debbie S.  |  Overall Experience 
Rating:
3.0

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis N.  |  Overall Experience 
Rating:
3.0

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Richard T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chelsea S.  |  Overall Experience 
Rating:
3.0

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Austin L.  |  Overall Experience 
Rating:
1.0

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

MaryEllen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

parker c.  |  Online Move In 
Rating:
4.0

There is too few staff during the rush hours making the wait time unpleasant.

Jadepan T.  |  First Impressions 
Rating: