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KELLY GCustomer Reviews for U-Haul Moving & Storage at Texas Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You will tell them when you’re bringing the equipment back and someone will call you the next day saying there’s no notation for it . So you get charged extra and there’s nothing you can do to get the money back.
alisya bThe trailer we were to rent was not there at our pickup time. The paperwork was being completed for a smaller trailer when the trailer we were to rent was returned. The counter employee was courteous but needing to multitask during the rental process. There was no brake fluid in the trailer hitch well after picking up the trailer. We supplied that.
Leo EStaff was friendly and knowledgeable. Pickup and drop off was a breeze!
Jeffrey VWe were treated as if we were important. The customer service from the manager was superb. She was willing and able to support some changes to our original plan and did it with a smile on her face and with the utmost care for our needs. Our truck was ready and parked out front after checkout.
Claude MNot a thing. It was great.
Brian MFix the bugs in the app. I like using the after hours return option in the app, when it’s free bugs. This evening while using it, the app timed out three separate times. I had to start over each time due to the progress not being saved.
Austin HAlways a good place although there was no employee so a few customers (including me) had to wait to be helped for a little bit. I’m sure they were busy so maybe just need an extra set of hands.
Haily PPerson was in a bad mood cause he was working on Sunday
Christopher WEasy to work with. Two thumbs up and a high five.
Douglas HBest Uhaul experience yet!
Nicole RI go out of my way to go to this location!! I love the efficiency and friendly customer service!
Tonya BYall were great
larry OClose Carly made the whole u-haul experience perfect.
Floyd CVERY expensive rental this time. Our van got a little over 2 miles/gallon which winded up costing me $20 for gas! Not happy at all with the cost.
Craig CIt's on me, but I misread my contract and thought it was due the following day. When this location called, I immediately hustled and got the trailer there about 4 hours late. I had hoped they would not charge me for the extra day, but they did. They weren't wrong, but it would have been nice to get some grace, just as I extended it to the pick up location (see those comments above).
Jason WGreat servicr
Richard LThe manager was fantastic! None of her employees showed up to work but she managed to take care of of a line of people with a smile and was awesome!
Kim VI showed a picture of what we were wishing to haul to a the clerk and he recommended a 6X12 but that was way too much trailer for what was shown to him. It also would have cost twice as much. I will assume he made an error and was not trying to sell more than we needed, but we were able to change ethe reservation rather quickly with no hassles.
richard aJust had difficulty with the app here to return the truck. Wasn’t sure where to park it after hours.
Jennifer Bhe done good !
Milton BAlways great service!
Leland BI got a 6x12 trailer to drive From college station , Tx to Bozeman, MT. I had a blow out tire in North Texas and another in Denver,Co. I was traveling alone with my four kids and was clear with my need for safety precautions to U-Haul . I was disappointed in the maintenance of the equipment.
AMANDA SGreat manager and friendly crew
lee MPlace is well maintained and well managed. Staff are helpful and skilful.
Mahmoud FI didn’t even wasted half a quarter of gas and they charged me 10 dollars thats more than a gallon
kevin mGreat customer service, everytime
Thomas MNa
Logan GThank you for having me there for five years. I appreciate it.
Valarie C | Overall ExperienceCeleise was awesome Very friendly and helpful
BRUCE HHow do you improve perfection? The staff were all courteous and friendly. Very helpful, and a pleasure to work with. Best place around.
david bThe online return needs to be fixed. time before, it worked. this time, the online version did not recognize the location, no matter what I did, despite trying for an hour. called customer service, friendly lady redirected me to truck return service division, and waited over an hour on the phone until my phone died. took pictures, went next morning to location, who took care of things, to have me correctly turned in.
robert bFriendly and professional staff.
Mahmoud F | First ImpressionsThey charged my card like 8 times ended up being much more than they said and all we rented was a trailer.
Stephen BStaff was courteous and knowledgeable.
Paul FThis isn’t my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me “ go find somewhere else to drop it off!” This is unprofessional and unacceptable. If this person isn’t excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer. This isn’t my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me “ go find somewhere else to drop it off!” This is unprofessional and unacceptable. If this person isn’t excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer.
Bryson MI pulled into the return drive and s uhaul rep immediately came out and unhooked the trailer. This happened before I got to the back of my truck! Excellent service!
WILLIAM ELove, love, love the new GM. I got behind on my unit when I lost my job out of state and she was willing to work with me to get it paid off. Celise has great customer service skills.
Jennifer R | Overall ExperienceJason was fantastic! And another female made sure the sliding doors were open so we could go in and out!
Marianna VThe store manager, Celise, made the entire process smooth and easy. If your moving to or from the College Station area, there is no better option out there than the U haul on Texas Ave.
Jonathan FI dropped my car off and it was done promptly. Getting a reservation was easy. Good job
Bill Greturn instructions for after hours are not clear, after an hour of searching finally realized the scan code was on the trailer itself and after waiting for 15 minuets for a telephone rep, they could not assist in checking trailer in. This was after I changed my location on my phone and allowed access, etc. this is my 25th trailer or rental over the last two years. only good thing was pricing this time, because you needed the trailer in college station Texas.
Daniel HThis location is normally very busy but I was lucky and just needed a small truck over Spring Break, which worked out well in my favor. First let me say I wish I could remember the gentleman's name who assisted me, he has helped me before and is always amazing, a true asset to UHaul and this location! Without a reservation I was able to rent a truck within 10 minutes from start to finish, it helps I'm a returning customer. It was a very short rental to move a few items that had been delivered, but again the person who helped me was awesome, the entire staff really, but him in particular. I normally do not go out of my way to offer/provide a review but this was very warranted, many thanks!
Thomas MThe vehicle we rented was in very poor condition. Two of the tires were very close to bald which negatively impacted safe driving speeds. There was clothing in the cab and only a quarter of a tank of gas in the vehicle. Additionally the gas cap would not stay snapped in place. This was by far the worst vehicle we have rented from UHaul. Sam Spink (512)695-0177
Samuel SAlready good place and good staff. Thanks.
Mahmoud FThe staff was not busy and there were very few customers. Yet, there seemed to be no real desire to assist customers. The equipment was stacked in tight and not clean. The person tasked with connecting the trailer was unable to complete the hookup because the trailers hung on one another due to crowding. Because of the frustration with the trailer the moving blankets in my order were forgotten.
douglas pApp would not let me pick up truck at 5:30 am. Had to wait for store to open at 7 am.
Brock JThe manager, Celeise Caryl, was extremely helpful. She was a delight to work with, and our specific needs were met. We were very satisfied with the service Celeise provided. The reason we needed the storage unit and truck was because my brother living in College Station had suddenly passed away, and we needed to empty his house and bring his possessions back to New Jersey. Jeanne and Bill Yancey, Ringoes, New Jersey
Jeanne Y | First ImpressionsExceptional.
Cynthia VNothing can be done but the location is not the greatest. A lot of traffic in area.
John TI had a unit at this location for almost two years, the staff were cooperative, respectful and did their job great at this location. Celeise Caryl was the staff member who ultimately checked me out and closed out my unit. She was very kind and polite and made the process seamless. I'd highly recommend any friends or family in college station looking for a storage unit to reach out and contact her for assistance.
William W | Overall ExperienceBest place to rent moving equipment. Very friendly and helpful staff. Couldn't ask for more. Great job, folks!
david bVery professional and courteous
Donna AHard to park.
David TStaff was great both during pick-up and drop-off. However, I had reserved a utility dolly but one was not available.
Kenneth GEverything was outstanding
Shandra BThe best thing you can do is make the online checkout process a little easier. Either add a free wifi account for the user ot check in smoothly, or just done ask then to take photos and whatever else it is that you need.
Ryan BNinguno todo esta bien
Angel SI rented a car dolly and the tire straps were extremely frayed and it was difficult to get them started in the ratchet.
James WU-Haul storage place was an excellent experience! Will be using again!
Brandon N | Overall ExperienceExcellent service!
astrid sI have rented from UHaul plenty of times but I can honestly say this experience was the best I've had! The manager assisted me in checking in/out and was fantastic. She was very friendly and knowledgeable and provided outstanding customer service. I will be back to this location and would recommend to everyone!
Elena BThe people were friendly and knowledgeable. Great location. I will rent from them next time. Thank you
Mindy DEverything went great, and I'm guite satisfied. I cannot think of anything to improve upon . Thank you for making this so easy.
david bVery easy to book and access. The employees are always most helpful.
Mary K | Overall ExperienceGreat moving and storage company
stone g | Overall ExperienceI first stopped at the other location and spoke to Bree. There were no available units available in the size I needed. She found the right sized unit at this location and sent me to see Brody. Brody helped complete the paperwork quickly and then showed me the units and how to use the access card system. I immediately moved several boxes I had in my car into the unit and found the building very clean and easy to access my units. After hunting for a unit at several other companies I grew frustrated but U-Haul made getting a unit painless. Thank you!
jeff k | First ImpressionsEverything was good with the storage. The only thing I can say is that the staff would say that the GM would call or do certain things but never relay the messages to her. Luckily, I was able to speak with Celeise and she helped me out immediately. She is kind and always willing to help out. She solved my issues with no problem.
Erica M | Overall Experiencenot enough carts to move your stuff in and out if you have a storage unit you have to wait for carts. employees mad because i felt i should be able to use three carts how was i supposed to know that a storage place this big only had three moving carts. cleaning crew standing around being look a lous like they looking for something to steal and why is it only one elevator. ? also how can you take the price up after 30 days are you guys trying to make money off sealing storage units at a auction ?
DEMETRIUS G | Overall ExperienceOnly problem I have is the storage is over priced
Sammy J | Overall ExperienceThe complimentary carts are a GOD SEND. The staff are also very nice and accommodating. They do a great job answering questions and going the extra mile to make sure that your needs at met.
David M | Online Move InThis particular place has always been helpful and cheery. I have rented several trucks, trailers, and recently a 10x19 storage only to find out it was to small. They immediately helped me find a size larger. I have been exceptionally impressed with the cleanliness and the fact I have not seen vermin running around.
Peggy W | First ImpressionsI rented out storage unit and I wasn’t done using it yes it was empty but I’m over road truck driver shouldn’t matter when I’m paying it
Mathew A | Overall ExperienceAlways great attitude and customer service whomever was in the office. Always willing to help.
Consuela J | Overall ExperienceU were just great!!!!¡
connie h | Overall ExperienceRebecca is an outstanding brand ambassador for U-Haul! Keep up the good work!
Dawid P | Overall ExperienceGreat 👍🏻
Ashley M | Online Move InOnly comment I have is when I told the associate my storage was missing a bolt on the lock they never batted an eye or made any arrangements to fix. Just ignored that.
kayla c | First ImpressionsNot sure if this is normal, but I got some bugs die in my bags. Otherwise everything else is great
Arwen C | Overall ExperienceLove being able to handle the whole thing online. I live out of town and was renting a unit for my college student. The process was so easy and convenient. Very nice facility!
April A | Overall ExperienceNice place
Jane P | Online Move InVery nice and friendly staff. Clean facility
Dennis V | First ImpressionsDo not have the right store size I need. At the time that I needed it. But everything was OK.
Earl T | First ImpressionsWhen I came to pick up the keys after paying online there were several guys sitting around in the office. Nobody really spoke when I was standing there waiting and when I got my keys I had no idea where I was going in the building.. I had no idea you had to check in and enter from separate key pads.. and when I found out where it was it was actually right down from the office and I was confused why, with 4 guys standing around, they couldn’t show me where I needed to go and how I needed to get into the building. A storage is a storage but I probably wouldn’t use it again.
Jessica W | Overall ExperienceEveryone was very helpful. Thank you
JOLEE H | Overall ExperienceThe staff member who checked using was very professional and helpful.
JOHN M | First ImpressionsI have had a unit for 12+ yrs and over the last three years the facility has not been maintained but yet the price has increased multiple times. The carts are old and missing wheels which makes it difficult to get your things moved in and out out (sometimes you are having to wait for a cart). Several times I have tried to get in but the entire loading area was filled with UHAUL trucks and there was no place close to park and load (very frustrating).
CHARITY S | Overall ExperienceThank you 😊
Elizabeth R | Overall ExperienceI did not get a receipt for 2752. This is for unit 2740. Can someone please send me a receipt to lesliejo@verizon.net? I am so grateful I was able to get 2 units so close together. Thank you!
Leslie J | Overall ExperienceU-Haul is the best for moving & storage needs. With the exception of having enough staff fully capable of quickly processing clients needs when the client is in a hurry (and I was). The ability for all businesses to remain fully staffed with energetic, friendly staff is clearly a nationwide problem that has affected all businesses. On my last visit, it was the client that kept adding on question after question that affected my experience and not the local staff. I'm always grateful for U-Haul, especially in College Station!
Gracie L | Overall ExperienceThere were plenty of carts for the uhaul customers to use in moving in their things in the storage facility. The storage facility was equipped with the restrooms and it was very clean. I would highly recommend using uhaul storage for storing you things. I also used uhaul to rent their truck and cargo van in the past and the people there was very nice they always got me what I needed. The price was great.
Tamara S | First ImpressionsGood business
Sheryl M | First ImpressionsRebecca was particularly helpful in matching what we needed for storage to what was available. She went above and beyond with her customer service. We are very grateful and will highly recommend your U-Haul facility. Thank you
Wendy Q | First ImpressionsOther guy who was taking my payment was rude and very unprofessional. I was axing him different questions about the U-Haul parts about moving them closer to the door, where it would be easier for me to access it since I had a few of them to load, and he was very nonchalant with a I don’t care attitude and also I was explaining something to him and he got up and walking away and out the door at the same time. Why I’m talking that is very unprofessional. But the manager was great. He did a excellent job. Thanks, Robert
Temone S | Overall ExperienceSo professional and helpful!!
Theresa C | Overall ExperienceMy experience was wonderful. Thank you all so much.
Tracy D | Overall ExperienceYour assistant Mgr. That was at the Texas ave Brainna great customer care every time I needed help and another young man helped us with a heavy object . U need more Customer service like these too employees thank you.😊👍👍
Michael D | Overall ExperienceThe place of business with U haul was excellent
LaShondra S | Overall ExperienceThe facility itself was clean and well kept with the exception of a large pile of various items in the second-hand section near the storage unit entrance. Overall, the staff was helpful and friendly, but one particular older gentleman seemed to be utterly disinterested in helping us at the counter when we came in. We stood at the desk for 30-60sec waiting for him to acknowledge us as he sat literally right across from us.
COLLIN C | Overall ExperienceI was very satisfied with the service
sharon g | First ImpressionsLong Time Customer - Facility is well maintained and access (loading dock and elevator) made transferring goods easy. Used two climate controlled units and goods remained in great condition. Will use again when possible.
MoCreek L | Overall ExperienceBriana the assist.Mgr went above and beyound help for us. We came 4 hours to get to this u-haul & storage ..She even had lots of smiles. Ty much.👍👍👍👍☺🌻
Michael D | First ImpressionsStorage area was clean and always well lit. Carts were numerous and well maintained. The staff was always busy, but handled each customer politely.
CRAIG M | Overall ExperienceThe staff is EXTREMELY rude, we reserved a trailer at one location and the week of we get a call from a VERY RUDE girl that we had to go out of our way to another location that tacked on an additional 45 minutes to an already 7 hour trip, she was argumentative and rude, I asked to speak to a supervisor and she said she was the supervisor. Y’all may seriously want to reevaluate your staff and lack of customer service, we also received a bill for an additional month of rent and we don’t even have stuff there, we paid everything that day we moved out, HORRIBLE HORRIBLE HORRIBLE place to use, they should just shut down it’s so bad and has been for years!
Samantha M | Overall ExperienceOnline system wasn’t working had to call. Then had to give information over the phone and input the same information after I got a text about checking in. Got to the building and code didn’t work. Went inside for help and they couldn’t figure it out so after almost 45 minutes of attempting they let us in with a key (which I asked them to do in the beginning and stated I would still wait around while they tried to figure it out). Now 2 days later, time wasted waiting around to get in, truck returned late because we couldn’t get in and still no access to our belongings. Not a good experience at all.
Alexis c | Online Move InTooo much we lost all our stuff
JANICE B | Overall ExperienceI told them I was moving out and was still charged
Kimari J | Overall ExperienceExperience was nice
Tracy D | First ImpressionsI forgot to pay. So a couple days later I paid, the next day (24hrs later) my unit was still locked. I drove up from Houston to get stuff. I called the after-hours line "sorry" was his response. Bad customer service... Very uncool.
JACOB P | Overall ExperienceUnit was way smaller than expected had to leave some furniture behind
Oneshia R | Online Move InThank you guys!!!
erika a | First ImpressionsI met Thelma and Claudia when I moved into my unit. They are so friendly and professional. They keep the facility in great shape. Especially the restrooms. So clean! Keep up the great customer service.
Amanda B | Online Move InThe staff member that initially waited on me was rude. He did not explain things clearly as I had not done this type of transaction before . I had a lot of questions. He did not understand the meaning of patience. He neglected to explain how to access the building with the key pads until I went back and asked for him to show me how. He did not offer to sell or give me a lock. Then he moved on to the next customer before he was finished with me. I had to get another person to assist me. Overall I think he needs some training on how to work in customer service. BTW he was texting some girl on his phone (I saw her picture).
Lori M | First ImpressionsLimited customer parking spaces were being used as temporary parking for U-Haul vehicles and this made accessing the sales office and the storage facility frustrating on a good day and really annoying in the Texas heat..
Robert L | First ImpressionsThere is very little climate control in the climate controlled units. It was over 85-90degrees I realized after I paid. I didn’t even use my unit because it was too hot…intolerable especially with my health conditions (heat causes me hives). Also there was very little parking and the parking was very difficult to get to. I paid for a month of climate controlled storage I could not use! I tried to go back to the office the same day I rented to ask for a refund but the air conditioning was out so they had the doors open! It was over 100 degrees outside! There was a line & I could not wait in the heat due to my health conditions so I left. Then when I went to check out of the unit I was told I had to go up to the unit, get the lock off and bring it to the desk even though when I rented the unit the lock was already on the unit door!
Katherine M | Overall ExperienceSo… The staff and normal operations at this you all are fine; They were respectful and diligent, but they have been given an impossible job to do, the site is newer and has good amenities, but the site needs to hire about six to ten times as many employees to handle the move in season at Texas A&M, this is a predictable flood/tsunami of incoming business, and the business should definitely hire at least six more full-time agents for move-in time. The site and all the sites around it were covered in trailers trucks etc…Literally hundreds of trailers and trucks parked in every conceivable place in every direction… and it was almost impossible to move vehicles in or out, this is really not the fault Of the manager or staff working there, they did all they could, but whoever oversees staffing this site next to Texas A&M University definitely needs to rethink their staffing idea for the arrival of the students for the school year at a university with 66,000 students! Pretty inexcusable, really! On a sidenote, the flood of business meant that I could not return my truck to the site for my storage facility was, but had to drive 40 minutes to a small town in the country to turn my truck in..
Paul Y | First ImpressionsPlace was Great . Dock access becomes very difficult during peak busy times as during College move ins . Facilities could use a better design where entry drive does not block dock access . It would mean redesign for future facilities but planning is easy .
Bradley S | Overall ExperienceWe checked in online, but our code didn’t work. We were there right at closing and were fortunately able to get assistance from an employee that was leaving and shared his code. Additionally, there was no lock in the unit, so we had to go purchase our own.
Chari M | Online Move InNeeds better direction for loading and unloading people were just sitting in parking spots. But other than that it was a good experience. If I need to come back I will definitely be there and have family and friends come also.
STACY W | Overall ExperienceGreat
marcus w | First ImpressionsNot happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office
KAYLA S | Overall ExperienceOnly thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor
barry s | Overall ExperienceThey were very friendly and helpful.
Rhonda M | First ImpressionsI gave excellent due to the convenience hours and all my belongings are in a good condition that’s what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.
Nigel L | Overall ExperienceThis establishment is professional, friendly and accommodating.
James R | First ImpressionsUhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.
Rick V | First ImpressionsLogistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn’t recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.
Erin K | Overall ExperienceThe manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward
Atwood W | First ImpressionsTerrible service. People don’t even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.
NICOLE D | First ImpressionsU-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.
claudia b | First ImpressionsThe staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.
Marcia Y | First ImpressionsWe made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.
Mitchell L | First ImpressionsGeneral manager is extremely helpful and does a great job
Robert K | Overall ExperienceExcellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.
Rafik L | First ImpressionsJustin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!
Esther M | First ImpressionsWe used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.
DARREN, L | Overall ExperienceI had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life
Loralie V | First ImpressionsThe storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along
Amy R | First ImpressionsThe staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.
Feridat A | First ImpressionsProfessional and helpful
quinasha t | First ImpressionsI didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly
Jim W | First ImpressionsThe reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.
Tammy T | Overall ExperienceSetting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.
ZoeAnn B | Online Move InThe staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!
Kim G | Overall ExperienceThe staff was very friendly and professional 🥰
CASSANDRA B | First ImpressionsI do not speak or read Spanish. Please resend to me in English
Susan F | Overall Experiencestaff was amazing. Such a busy place and they were helpful and present.
LINDA K | Overall ExperienceCouldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.
Cornelius M | Online Move InIt gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.
Thomas P | Overall ExperienceThere were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁
Kim G | First ImpressionsFirst after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.
Tiffany K | Overall ExperienceRebecca, the GM was very responsive.
Michael A | First ImpressionsVery helpful and easy process. Thanks!
Juan P | Online Move InVery friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.
CARLA S | Overall ExperienceYesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler
Debbie S | Overall ExperienceStaff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?
Stephen B | First ImpressionsThe 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.
Richard T | Overall ExperienceWhen we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)
Austin L | Overall ExperienceThe reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.
MaryEllen S | First ImpressionsThere is too few staff during the rush hours making the wait time unpleasant.
Jadepan T | First ImpressionsThe slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.
Keith H | Online Move InThe access hours should be later on Sunday maybe until 11pm
VERONICA W | First ImpressionsI completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.
John K | First ImpressionsThe General Manager and his associates were helpful.. Darrell I think was his nane
rob B | First Impressions1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.
Diana T | First ImpressionsPickup was great but return was not. It’s been 6 days since return and still dealing with being charged when I was supposed to receive a credit.
Kristina G | Overall ExperienceStaff is absolutely EXCELLENT!
Kelly P | Overall ExperienceSecure and clean friendly facility.
Dennis M | Overall ExperienceExceptional place to rent a storage unit.
KAREN P | Overall ExperienceMy moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.
erika b | First ImpressionsThe staff was friendly and helpful.
DUSTIN M | First ImpressionsThis space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.
Joe P | Overall ExperienceThe most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn’t emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn’t owe anything. I want nothing to do with this facility. The right hand doesn’t know what the left hand is doing.
linda p | Overall ExperienceA leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.
Patrick C | Overall ExperienceThe place was clean, well-lit and made it easy for us to place and remove items.
Carla A | Overall ExperienceManager Kristen and staff were excellent!
Anne B | Overall ExperienceThis option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.
Alan G | First ImpressionsGood friendly service!
bill r | Overall ExperienceThank you for making this such an easy process!
Stephane A | Online Move InMy experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor’s mask order for public places. It’s infuriating to me that I was paying them to endanger my life (I’m at risk of complications if I contract COVID-19) and the health/lives of other customers.
travis b | Overall ExperienceManager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!
Anne B | First ImpressionsI first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.
Don R | Overall ExperienceNever had any issues. They were always willing to help and were always respectful and courteous.
HARVEY S | Overall ExperienceI waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren’t enough people working to handle the amount of people coming in. I don’t blame the employees, but I wish there was a better process that could’ve been put in place to make it more efficient.
Guilian M | First ImpressionsAfter my first attempt all was done beautifully .
CONSTANCE H | Overall ExperienceHad no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.
KRISTIN C | Overall ExperienceMe.Trevor Walker is an awesome employee. He was such great help!!
percilla r | First ImpressionsJust great and helpful.
connie h | First ImpressionsHad storage for 5 years. Everything was outstanding. Than you.
ROBERT B | Overall ExperienceNice not to be dumed down when having a hard time! Staff very helpful.
VERONIKA M | Overall ExperienceThank you for your help
Lee J | Overall ExperienceEmployees were always very helpful, patient and understanding..
alisa s | First ImpressionsAll was good
Tom D | Overall ExperienceN/A
Terrence S | Overall ExperienceIt was great. Thank you.
chelsea a | Overall ExperienceIf you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.
Pat M | Overall ExperienceGreat facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.
Brazos H | Overall ExperienceIt was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.
jim a | Overall ExperienceI was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude
Brenda H | First ImpressionsStaff was very friendly and went above and beyond to assist us.
Don R | First ImpressionsThe staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.
Susan G | Overall ExperienceThanks for the storage service. It met our needs very well.
Ricky S | Overall Experiencethe phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.
karolyn s | Overall ExperienceVery busy facility but employees handled extremely well
Robert K | Overall ExperienceVery busy facility during certain times more help needs to be hired.
oleta s | Overall ExperienceGreat job..thanks for all your help...
Rene M | Overall ExperiencePoor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.
Pat M | First Impressions.
Shauniese W | Overall ExperienceWould definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.
Julie F | Overall ExperienceI had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.
Ann N | Overall ExperienceWith the amount of work load they have , I found customer service to be very professional and attentive to our needs.
Joann m | First ImpressionsYour employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.
Ken B | First ImpressionsThe service was great and the process didn’t take to long to purchase a storage
Brenda H | First ImpressionsThis location has a great team and facility. Helped us with a truck for our move and storage.
Lee A | Overall ExperienceVery good experience from start to finish.
Tony C | Overall ExperienceVery helpful and accommodating
Dave H | First ImpressionsVery helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.
Tony C | First ImpressionsHad a long wait but service was great
Felip N | First ImpressionsIf reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.
Jonathan J | First ImpressionsFrom Lubbock to College Station, our move was seamless.
jana s | First Impressionsvery good, clean facility and was very secure
virginia m | Overall ExperienceStaff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.
Timothy S | First ImpressionsThank you
shay y | Overall ExperienceWe rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!
Jeanette J | First ImpressionsManager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.
Edward F | First Impressionsjust what we needed, plenty of room for moving around a trailor
virginia m | First ImpressionsThe staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.
brandon j | First ImpressionsStaff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.
JIM R | Overall ExperienceThe experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it
Julie F | First ImpressionsThe water fountain was never cold.
Anysha D | Overall ExperienceEmployees were very helpful and friendly.
Vickie H | First ImpressionsProfessional people and a very nice facility.
Bob W | First ImpressionsYou could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.
Adam E | First ImpressionsAll my storage needs were met
Terri S | Overall ExperienceI've used several storage units around town but this specific location is by far the best!
GREG N | Overall ExperienceAll of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.
Susan G | First ImpressionsThe process could use some speed to it
Philip M | Overall ExperienceGreat
catherine M | Overall ExperienceThe only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.
ESTHER M | Overall ExperienceStaff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.
JIM R | First ImpressionsFriendly, organized, and helpful. Would highly recommend to anyone coming to CS.
Henry K | Overall ExperienceThe staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.
Jody R | Overall ExperienceProfessional and helpful
Tom H | Overall ExperienceI needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊
PHILLIP S | ReservationComputers were very slow good 45 minutes to complete the paperwork. Too long just to check in.
Tom H | ReservationI like. Thanks
biki b | Overall ExperienceEveryone seems to want to help all the time witch is nice.
MIKE F | ReservationEveryone on the staff was incredible. Josh and nick truly know customer service!
Samantha R | Overall ExperienceWill Smith helped me and was so helpful and very professional. He is a great employee.
KIM T | ReservationGreat experience. Great customer service.
Steven H | Overall ExperienceGreat customer service. Easy in-Easy out!
SANDRA D | ReservationY'all were incredible
sandy c | Overall ExperienceVery convenient location and friendly staff.
Samuel W | Overall ExperienceIt can be super packed so try to organize the equipment better.
Luis T | Overall ExperienceIt was all good
martha h | Overall ExperienceWorked well
Britt B | Overall ExperienceAccess to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.
Jerry W | Overall ExperienceGreat experience!
Cindi V | Overall ExperienceIt an excellent location
Elizabeth R | Overall ExperienceThe staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.
STACEY F | Overall ExperienceThe manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!
TAMMIE N | Overall ExperienceThe Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.
Joel H | Overall ExperienceWe were very impressed with the U-Haul facility.
Mary M | Overall ExperienceCustomer service was top notch!!
KATHY G | Overall ExperienceWould use this location again!
Lisha P | Overall ExperienceNice place
Stephanie F | Overall Experience