Comentarios del cliente para U-Haul Moving & Storage at Texas Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Texas Ave

Grado total:

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Julie C. en

Grado:

El cliente no dejó un comentario.

Zachary D. en

Grado:

Everything went quick and smoothly, so I really can't think of anything.

Tabitha E. en

Grado:

El cliente no dejó un comentario.

Gilbert C. en

Grado:

El cliente no dejó un comentario.

Keith W. en

Grado:

made a reservation and they did nothing with it. the truck was not ready, they didnt have enough blankets and told me they couldnt use the ones for sale. there is no point in making a reservation with this location, they could care less about your big moving day. Their attitudes were horrible too. I think we will never use this location again and maybe never use uhaul again. Did i mention i had to sweep out the truck before i could load it...

Wendy I. en

Grado:

El cliente no dejó un comentario.

Joseph K. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

Representative s there were very pleasant

Larry S. en

Grado:

El cliente no dejó un comentario.

Corey T. en

Grado:

The Staff at this location is not trained in customer service. When the drop off is scheduled for after hours(especially with the new policy) the staff needs to inform customers on how to check in. It just being on the contract is not enough. Also they are not well versed in using the checkout systems. I’ve been to this location multiple times and watched employees have to reset reservations. Every time I have been to this location I have had to wait about 20-30 minutes just to speak with someone. In my opinion, this location is managed very poorly and the entire staff needs training. Be sure to take pictures of the gas gauge. I was charged for gas after refueling the truck back to the original level.

jim a. en

Grado:

It was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.

Joshua A. en

Grado:

While the truck we rented was in good condition and clean, the whole rental process was very confusing. The online add for a pick-up truck states that rental is $19.95. However, by the time we rented the truck for 6 hours and drove 97 miles, the fee somehow rose to $110, and we still had to fill it up with gas! The itemized bill didn't even mention the $19.95, just the total. I am so unsure how the price changed so much and why there was no transparency in the process. So, renter beware, you will apparently be spending five times more than you bargained for.

Mark M. en

Grado:

El cliente no dejó un comentario.

MARY R. en

Grado:

El cliente no dejó un comentario.

Brenda H. en

Grado:

I was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude

Michael C. en

Grado:

El cliente no dejó un comentario.

paula M. en

Grado:

El cliente no dejó un comentario.

Mary G. en

Grado:

El cliente no dejó un comentario.

angela G. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

Prices were less than what I expected. I felt that the 10ft uhaul box truck drove great and is a good fuel saver.

Zachary H. en

Grado:

Understaffed. Only one person there. Not sure if it's a management issue or a staffing issue. The customers in line were complaining, but understanding of the only employee there.

Allison H. en

Grado:

El cliente no dejó un comentario.

RICHARD W. en

Grado:

El cliente no dejó un comentario.

daniel E. en

Grado:

Very useful help me in preparing a 20 foot truck for a 2200 mile ride!

Jonathan K. en

Grado:

It took over 45 minutes to get my truck because neither of the two employees on site could figure out how to use their own computer software. Eventually, a third employee appeared with smoothies for his coworkers. He was the brains of the operation. Secondly, they did not have the dolly which I had reserved earlier in the day. Rather than make an attempt to obtain a dolly, they told me that I would have to drive to the next closest U-Haul store in order to get a dolly for myself. Thirdly, they initially tried to charge me for the additional mileage for me to drive and go get my own dolly. And when I finally returned the truck, they tried to charge me for an additional day which they only removed from the charges once I questioned them. This was a regrettable experience and a huge waste of my time.

Delmos H. en

Grado:

El cliente no dejó un comentario.

Cecil R. en

Grado:

My experience was exceptional. Thank you.

Kimberly F. en

Grado:

Both when I went to pick up and return there was only one employee helping customers. When I picked up, there were 3 customers waiting and it took a long time to get it processed. Return wasn't too bad because I was the only customer.

curtis V. en

Grado:

El cliente no dejó un comentario.

Donald M. en

Grado:

Very Helpful and open 7 days a week. Lots of options and equipment to help where needed. It's a true full service UHaul. Highly recommended.

Brad H. en

Grado:

El cliente no dejó un comentario.

Ron M. en

Grado:

Very friendly staff

Lexi L. en

Grado:

El cliente no dejó un comentario.

Toboias W. en

Grado:

El cliente no dejó un comentario.

Don R. en

Grado:

El cliente no dejó un comentario.

Don R. en

Grado:

Staff was very friendly and went above and beyond to assist us.

Wallace J. en

Grado:

Quick service

Nicholas S. en

Grado:

Even though I made a reservation I still had to give my info 3 times, it took about an hour to get my trailer

Melissa B. en

Grado:

El cliente no dejó un comentario.

Shacha M. en

Grado:

El cliente no dejó un comentario.

Matthew R. en

Grado:

Well staffed with helpful people.

Joe V. en

Grado:

El cliente no dejó un comentario.

Susan G. en

Grado:

The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.

Ricky S. en

Grado:

Thanks for the storage service. It met our needs very well.

karolyn s. en

Grado:

the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.

Robert K. en

Grado:

Very busy facility but employees handled extremely well

oleta s. en

Grado:

Very busy facility during certain times more help needs to be hired.

Rene M. en

Grado:

Great job..thanks for all your help...

Pat M. en

Grado:

Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.

Shauniese W. en

Grado:

.

Julie F. en

Grado:

Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.

Ann N. en

Grado:

I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.

Joann m. en

Grado:

With the amount of work load they have , I found customer service to be very professional and attentive to our needs.

Ken B. en

Grado:

Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.

Brenda H. en

Grado:

The service was great and the process didn’t take to long to purchase a storage

Lee Anne P. en

Grado:

This location has a great team and facility. Helped us with a truck for our move and storage.

Tony C. en

Grado:

Very good experience from start to finish.

Dave H. en

Grado:

Very helpful and accommodating

Tony C. en

Grado:

Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.

Felip N. en

Grado:

Had a long wait but service was great

Jonathan J. en

Grado:

If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.

jana s. en

Grado:

From Lubbock to College Station, our move was seamless.

virginia m. en

Grado:

very good, clean facility and was very secure

Timothy S. en

Grado:

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

shay y. en

Grado:

Thank you

Jeanette J. en

Grado:

We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!

Edward F. en

Grado:

Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.

virginia m. en

Grado:

just what we needed, plenty of room for moving around a trailor

brandon j. en

Grado:

The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.

JIM R. en

Grado:

Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.

Julie F. en

Grado:

The experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it

Anysha D. en

Grado:

The water fountain was never cold.

Vickie H. en

Grado:

Employees were very helpful and friendly.

Bob W. en

Grado:

Professional people and a very nice facility.

Adam E. en

Grado:

You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.

Terri S. en

Grado:

All my storage needs were met

GREG N. en

Grado:

I've used several storage units around town but this specific location is by far the best!

Susan G. en

Grado:

All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.

Philip M. en

Grado:

The process could use some speed to it

catherine M. en

Grado:

Great

ESTHER M. en

Grado:

The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.

JIM R. en

Grado:

Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.

Henry K. en

Grado:

Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.

Jody R. en

Grado:

The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.

Tom H. en

Grado:

Professional and helpful

PHILLIP S. en

Grado:

I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊

Tom H. en

Grado:

Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.

biki b. en

Grado:

I like. Thanks

MIKE F. en

Grado:

Everyone seems to want to help all the time witch is nice.

Samantha R. en

Grado:

Everyone on the staff was incredible. Josh and nick truly know customer service!

KIM T. en

Grado:

Will Smith helped me and was so helpful and very professional. He is a great employee.

Steven H. en

Grado:

Great experience. Great customer service.

SANDRA DELORES B. en

Grado:

Great customer service. Easy in-Easy out!

sandy c. en

Grado:

Y'all were incredible

Samuel W. en

Grado:

Very convenient location and friendly staff.

Luis T. en

Grado:

It can be super packed so try to organize the equipment better.

martha h. en

Grado:

It was all good

Britt B. en

Grado:

Worked well

Jerry W. en

Grado:

Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.

Cindi V. en

Grado:

Great experience!

Elizabeth R. en

Grado:

It an excellent location

STACEY F. en

Grado:

The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.

TAMMIE N. en

Grado:

The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!

Joel H. en

Grado:

The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.

Mary M. en

Grado:

We were very impressed with the U-Haul facility.

KATHY G. en

Grado:

Customer service was top notch!!

Lisha P. en

Grado:

Would use this location again!

Stephanie F. en

Grado:

Nice place