Comentarios de los clientes para U-Haul Moving & Storage at Teall Ave

need to answer the phone or more help

I originally had my reservation scheduled for a Sunday. The location I specified for pick up opened at 8 am but didn't have a truck the size I requested in my reservation. My pick up place had changed to a different location. I didn't have a problem with that. I had a problem with the fact that I had a reservation to pick up a truck at 8 am and the new location didn't open until 9 am which was inconvenient because it put me behind schedule. I didn't do the truck share because I was expecting a truck to be available at my original pick up location. If Uhaul changed the pick-up location they could have sent an email stating that the new location had different hours of operation and that I would have to have my reservation changed to accommodate. Even when they called and confirmed my reservation, nothing was said about needing to change the pickup time. Instead, I sat in the parking lot for an hour waiting for the location to open, and was behind schedule the rest of the day. I had people lined up to help and because of this delay, didn't have the help I needed to move.

Great experience! Short wait time, friendly and experienced staff who, although busy, took their time with me and all my questions in person and on the phone. Great front area stocked with everything you could possibly need to move!

Thank you for being there. Yes Indeed I would recommend every one uses your service.

Inside windows especially front windshield was very dirty

My name is Brandi Gallishaw yet you guys got 2 months now keep sending me someone else information please remove my email from this account IT DOES NOT BELONG TO ME I DONT KNOW CATHERINE!

Nothing needs improvement, staff was very helpful. Trailer was in great shape and hauled excellent.

Truck run like crap then it took us over an hour to go 20 miles then when I got back with it we had to use one of our own trucks to move

I love that UHaul is so conveniently located and the trucks are clean! Thank you!

It would be good to have additional people at the desk Sunday evening when rentals are being turned in.

A very good thanks to everybody

The woman who was working when I first went to the store on October 21st was extremely disrespectful. She assisted others who just walked into the store even though I had been waiting in line for about 10 minutes for assistance. When she did assist me she was so rude that we decided to walk away. My family and I decided to try again the following Saturday and searched every other U-Haul in our area and were extremely disappointed that this location was the only one that could guarantee the Trailer we needed. This will be the absolute last location that we will check going forward for our needs. In fact we are looking to purchase a trailer so that we do not have to go back after this experience.

U-haul without your service my move wouldn't have been so smooth.thanks

The interior of the driver/passenger compartment was not appropriately cleaned.

I was given an older trailer. The inside was a little dirt, but no big deal for me. The trailer did the job for me

goooooooooooood

The only thing I can recommend would be to petition the city to put a light in at the intersection. Not being able to turn left out of the store to get on 690 is irritating.

goooooooood

I'm pleasantly surprised at how efficient the process was. Having the only lock and key to my UBox was very comforting. The UHaul team in New York and in Arizona were very professional and treated me very well. THANK YOU! 5-Star treatment all the way!!

Drop - off went flawlessly , couldn't have been any easier

The lady who processed our Rental is absolutely an asset to your company. VERY well trained, and patient, calm even though it was very busy in there. she never got flustered and smiled the entire time! She deserves a promotion - I cannot recall her name, but my contract says 'jamie Bouchard' GOOD JOB :)

The person that waited on me was unfriendly and had a miserable demeanor. I didn't feel welcomed and was not welcomed at this location. I am very disappointed! At first, I thought it was because it was very early and the store had just opened. However, when i returned the rental I experience the same demeanor and unfriendly presence. I was greeted nor was I thanked. Customer service was not present during this encounter.

I declined insurance but it was still added to my bill. That is not right. Alex Kass

I discovered that the truck I rented had a leak in it and we had to cover it with a tarp to protect our belongings. The customer service at the location upon pick up was below average. The drop-off customer service was excellent.

👍👍👍👍👍👍👍👍

Small line and the lady quickly kept the line moving.

Extremely unprofessional staff. Jean Simpson rang us out and the entire time seemed annoyed could not answer any questions and continued to have side conversations with another coworker who was not wearing a mask through our entire transaction.

great thanks and yes great customer service

Staff friendly and helpful. Store bright and clean. Good location.

Overall fantastic experience! For being a Saturday they was only a small wait time. Ashley C was very informative and friendly. Explained and highlighted everything that made the return process very easy! Also, everyone that was in the location was wearing masks and also practicing social distances with signs on the front doors and floors. Recommend to a friend, absolutely. With it being the first time I had ever rented a truck from U-Haul, Truck was much easier to drive than I originally expected and great on gas. Thanks U-Haul

I was in a bind. Some jerk turned my debit card in as Stolen/Lost even though it was still in my wallet. Yet Syracuse took care of me with my giving cold cash. They could of told me to pound sand. I had the trailer for 4=days and it was flawless. I returned the trailer this morning and gave both your people involved a $10 dollar tip each. They got me out of a bind. That 4X7 trailer really is a sweetheart . Best! Randy A. Garrad

Customer service was great as well.

Drop off was pretty easy. The place I dropped the U-Haul off was super busy so I just did the drop off using the application and then I went into the building and handed the guy the keys.

All went great. Thanks!

The U-box arrived on time to be loaded, but was 10 days late at my new home.

Everyone was really great and when I had to keep the truck for another day they were very accommodating. I would definitely recommend this U-Haul to anyone needing a moving truck.

You would think there would be much maintenance to do on a trailer but the tires were so bad the trailer was shaking all over making the toe dangerous and uncomfortable!

I would recommend this location based on convenient location and plentiful stock. I would warn them, however, that employees are not very friendly and they don't run the business as formally as other locations. Examples include that I stood in a single line going to two windows and someone who was available never called me over - the other cashier had to do something and had to tell me the other cashier could help me to get her to work. Also, no one was around to turn truck back in and one lady I found inside was working on floor stock and just took keys and said l could take off, after telling her truck was out back. Not terrible but less regimented than other locations.

Understaffed, woman who waited on me did not mention that I should check for a text message when I got in the van...the van only 7/8 full of gas when I got in it...... I drove 7 miles and you charged me for 3 gallons of gas to refill the tank when in NO WAY did i use 3 gallons of gas. When I returned the van and tried to discuss with the woman,, she wanted no discussion.. it was then that she told me that i should have checked my text. Quite unpleasant dealing with your staff. Since I only drove 7 miles, the bill should have been closer to $40.

The layout of the office and vehicle return is a bit chaotic at this location.

Was very happy to get a truck with a full tank of gas.

The two employees were to busy talking about something else rather than taking care of the customers

Very old and used trailer

This was the second time I rented from this location, all good each time. I will be back and recommend this location to others.

Better control of mice .. a lot of items ruined due to mice droppings

The rental experience (booking, pickup and drop off) was great The trailer itself was ancient and had some issues. The driver side wheel bearing ran extremely hot and I wasn't sure it was going to make it. The running lights were out on the driver side. We didn't catch it because the attendant only had me turn on left, right and brakes. We drove through a lot of rain and the trailer leaked. All of our boxes were soaked on the bottom.

GM was disrespective and dosen't care about Veterans.

The staff could be a little friendlier to customers.

I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here

Only one person working. Wait was lengthy.

Great experience all around. Quick snd easy pick up and drop off. Everyone I dealt with was friendly and helpful. Truck was in great shape and ready to go.

Truck was ready and clean, easy to get to and drive, customer service was great.

It was a good experience for me overall. I would say keep up with the billing better and update items as soon as someone comes in but overall I would recommend to someone.

We arranged for contact free pickup, but that didn't work: we were told we had to go into the location. The woman who checked us out, who wore her mask over her mouth but not her nose, which was absurd, was probably the most rude person I've ever encountered in a business. She neglected to give us the packing blankets and hand truck. A reserved furniture dolly was not available. She offered no apology, just rude contrary insults. She said she could not access our account once we checked out: a lie. She refused to give me her name when I asked, because I wanted to report her to her boss. Unbelievable, really. I'll never rent from this location again.

if it ain't broke well you know the rest.

𝕥𝕙𝕖 𝕖𝕞𝕡𝕝𝕠𝕪𝕖𝕖𝕤 𝕟𝕖𝕖𝕕 𝕥𝕠 𝕙𝕒𝕧𝕖 𝕓𝕖𝕥𝕖𝕣 𝕒𝕔𝕥𝕚𝕥𝕦𝕕𝕖 𝕨𝕚𝕥𝕙 𝕥𝕙𝕖 𝕔𝕠𝕤𝕥𝕦𝕞𝕞𝕖𝕣𝕤 𝕒𝕟𝕕 𝕒𝕟𝕕 𝕤𝕞𝕚𝕝𝕖 𝕒𝕟𝕕 𝕓𝕖 𝕡𝕠𝕝𝕚𝕥𝕖 𝕨𝕚𝕥𝕙 𝕥𝕙𝕖𝕞.

EASY PERSONNEL

Clean good customer service

I have only the best things to say about Michael the mngr at N Bergan NJ uhaul and the staff. The faucility itself is well located and clean. It's convenience to NYC where I live , couldn't be easier by car or bus But what makes this Uhaul rental/storage Location stand out the most Is the manager . Michael went above and beyond to help me with access to my storage pod He listened to my situation and came up with solutions to help me with the transition of my things at a very stressful time. He is an asset to the uhaul company. I will recommend my friends to his location for all of their rental and storage needs because I know they will be well taken care of.

I rented a car carrier. I asked what time the office closed, the girl told me 7 p.m. Just put it back in the same spot, if not find a place. I returned the carrier back that night by the required 8:45 p.m. I received a vm the next day asking when I would return the item. I could not get through to the store so I called the 800 number. The rep told me it looked like the item was checked in that morning and I was all set. I was not told that I could check in my equipment on my phone when I returned it. Now I'm billed twice for the item. Explained that to the rep that I called at the 800 number. Not very polite either. she took the information and when I returned the item and sending it to the location that I returned the item. I aggravated that it has to be this long process to return my money. I have not used your service before and I'm rethinking it the next time I need it.

The cargo van I rented had bugs splattered all over the front and driver side, including the windshield, driver door post, etc. The tires were well worn for a vehicle with 35K miles. There was also a rumbling noise coming from left rear(?) Like a badly worn wheel bearing or differential gears. Noise may also have been from bad tire tread. Returned rental vehicle early.

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When hooking up trailer to car they said left directional did not work but rest of lights did they did not have another trailer and they said it was my car not the trailer. On trip with trailer non oh lights worked. I was a nervous wreck driving with it. Also when I got trailer there was a white employee sedan car parked with a child in car. The girl that walked out with me told child to roll up window. I asked is there a child alone in there she said yes that her mom was getting out of work in an hour and child was checked on I said that was terrible. She said employees were like a big family and everyone was watching child and the guy hooking up trailer agreed. Maybe you need to pay more money to employees if they can't afford daycare. Very sad. I should have called police.

The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.

While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were “not found” upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn’t have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to “check in” and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.

if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you

Great service girls in the front were always helpful only thing I didn’t like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks

Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.

The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody

if I have to put my stuff into storage I will definitely use this ace again

Jennifer and et al came through again!!! Thank you ladies.

Service was above and beyond what had to be done. Very satisfied

Thank you to the staff.

All good at Uhaul Teal Ave

Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.

They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.

clean and secure for sure

Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!

Thank you

Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting

Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.

I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.

Nice n clean n reps were very friendly

The process was very easy and the location was perfect

All dealings went well, truck and unit rental. There was a long wait when truck was returned

Great customer care!

Very nice people, good communication. John Borsa very helpful

Excellent

I love it there

Great facility! Highly recommend.

The staff was very helpful. We had a great experience.

I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.

The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)

Staff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed

they were very helpful

Professional, helpful staff and Clean environment. Readily available carts...extra stars!!

Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.

Your employees are very personable, helpful and friendly. Thank you.

Great staff pricing was a bit high but overall great exxperiance nice facility

Management is horrible and rude

Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over

The employee John went above and beyond my expatiation.

clean and secure, second to none

We used a storage shed while working on garage. Delivery and pick up convenient.

Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good

great customer service.

a little slow but everything was done correctly.

There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state

Thank you very much for your time and patience!

All went very well. The people on all levels were great. Thanks!

Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I’ve used

The worker Amy and the delivery man were very nice and efficient. They communicated well and we’re very accommodating.

I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in

I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently

Great staff, everyone I dealt with was awesome.

Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store

Great staff and excellent facility. Would definitely use them again if the need arises.

Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!