Comentarios del cliente para U-Haul Moving & Storage at Teall Ave
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Teall Ave
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
JAMES L. en
They were very helpful.
David D. en
I rented a 9' van that only had a little over half tank of fuel. I drove it 58 miles and returned it with a full tank to the tune of $27. Not happy at all.
Dana U. en
Meghan was great. She checked me in quick and easy
Kerry S. en
Truck was clean but had an awful shimmy at highway speeds of 60 to 65. Definitely needs some attention. If I needed to go further it would have been returned.
Alaa S. en
Thank you for doing that job for the people god bless y’all
brittany G. en
Always get the best service at this uhaul location, John goes above and beyond for our needs. Definitely 5 star service!
Jed J. en
dropoff was easy, and quick. No issues at all. I was gone in a few minutes. Thanks.
Jelani J. en
CUSTOMER SERVICE WAS COMPLETELY LOUSY WHEN RETURNING THE EQUIPMENT! HAD TO WAIT ABOUT 45 MINUTES JUST TO BE REFUNDED THE MONIES LEFT FROM THE DEPOSIT! THE THE ASSISTANT MANAGER JUST LEFT ME STANDING AT THE COUNTER TO WORK IN ANOTHER AREA, AND THE WOMAN THAT WAS ATTENDING TO ANOTHER CUSTOMER WAS RECENTLY HIRED! MY SON MISSED A DOCTORS APPOINTMENT BECAUSE I HAD TO WAIT SO LONG JUST TO GIVE ME MY CHANGE! THERE WAS ONLY 1 OTHER CUSTOMER, AND GOD FORBID WHEN ITS REALLY BUSY!
Michael M. en
Everything was great
Curtis M. en
because of recent road construction you can only get in the parking lot in one direction this is my only complaint
Paul E. en
Reserved trailer on website. When I got to the store the price had doubled. Bullshit, deceptive practice. Go to hell.
Willard N. en
This was the most helpful and knowledgeable employees
Tiegist A. en
Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting
Bradley B. en
Get rid of the entire staff starting with the manager, I waited in line for over 1hour just trying to return the truck l had rented the day before. There was 8 people in front of me waiting while the staff was eating pizza then going outside and smoking! When I told the manager that this was unacceptable, he had the audacity to say his computers were down ! I can't understand how U-haul stays in business if this is your standard operating procedure ! I will never use U-haul again !
lawrence D. en
Move drop off vehicles out of the drop off lane quicker
Glenn K. en
It's not the agent that helped me. The computers in this location are so slow. Iafter I got to the counter it took 45 minutes to rent a car trailer. I feel bad for the people that work their.
Anthony C T. en
Customer service was top-notch
Theresa W. en
Do not use U-Haul for self-storage -- especially not this location!! The disconnect between the corporate operations and the local business is terrible, and causes massive headache. We reserved a storage unit online, at the same time as we reserved a truck, for the Teall Ave location, but when we arrived at the location to pay for the unit, we were quoted a different price than what was online, and our stuff didn't fit into the unit they had available for our budgeted price, so we had to go up a size, and that extra 5 feet of storage cost us an extra $75 a month. The person at the desk told us to call and speak with Shawn the next Monday, and he would "take care of us" about the pricing, presumably discounting our rate to what had been quoted us online, or working with us to find a storage solution that fit our budget. We couldn't get a hold of anyone for over a month and a half!!! We tried multiple times a week, on hold for ages each time, for 6 weeks straight. I finally had to go phyiscally there and wait in line to speak to someone in person, and had to do that 3 times before I actually met with Shawn. There was no customer service and no communication, and it made this process incredibly frustrating, time consuming, and unnecessarily expensive. We will not be using U-Haul again for storage, and we will CERTAINLY not recommend this location. Prices are much better right down the street on Erie Blvd. Wish the website had shown that more clearly.
Lisa T. en
No truck and not notified until 8am for pick up at 8:30. Had to go to a location 70 miles away and pick up a truck at 7pm. Lost 2 days of moving time and half a tank of gas just to get a truck
Stacey D. en
Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.
Ran L. en
I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.
barbara g. en
Nice n clean n reps were very friendly
Wildalys R. en
The process was very easy and the location was perfect
Richard R. en
All dealings went well, truck and unit rental. There was a long wait when truck was returned
charysse b. en
Great customer care!
cny a. en
Very nice people, good communication. John Borsa very helpful
Leonard A. en
Excellent
elizabeth t. en
I love it there
Brittany T. en
Great facility! Highly recommend.
Howard S. en
The staff was very helpful. We had a great experience.
Kathy F. en
I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.
ryan s. en
The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)
Noah G. en
Staff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed
adam t. en
they were very helpful
Antoinette B. en
Professional, helpful staff and Clean environment. Readily available carts...extra stars!!
Michael H. en
Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.
kim c. en
Your employees are very personable, helpful and friendly. Thank you.
CHRISTOPHER B. en
Great staff pricing was a bit high but overall great exxperiance nice facility
danielle j. en
Management is horrible and rude
carey h. en
Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over
Charles M. en
The employee John went above and beyond my expatiation.
John D. en
clean and secure, second to none
Franklin H. en
We used a storage shed while working on garage. Delivery and pick up convenient.
Dawn D. en
Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good
JAMES O. en
great customer service.
lance t. en
a little slow but everything was done correctly.
Monica B. en
There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state
Eddy H. en
Thank you very much for your time and patience!
lyla m. en
All went very well. The people on all levels were great. Thanks!
Amanda S. en
Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I’ve used
Emmy L. en
The worker Amy and the delivery man were very nice and efficient. They communicated well and we’re very accommodating.
Dawn D. en
I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in
Christi H. en
I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently
johnathan s. en
Great staff, everyone I dealt with was awesome.
Shanaya T. en
Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store
richard G. en
Great staff and excellent facility. Would definitely use them again if the need arises.
christine f. en
Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!