Customer Reviews for U-Haul Moving & Storage at Taunton Rd

12,139 reviews

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NATALEE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
5.0

Everything was great from booking to check in, staff very helpful and was a great deal. thanks will book again.

GLENNA L. 
Rating:
5.0

Amazing Staff who work at this location! They were extremely helpful and kind.

CALEB S. 
Rating:
1.0

The track was not in good shape there was some Michanice problem while driving it was shaking I don't recommend to drive this track seems not safe. The time I pick up the I was about to pay by debit card the representative said if I pay by debit card it will be charge $20 so I paid by credit card and today I saw the bill I got charged $20.99 using my credit card I sent an email no response yet.

AHMADWALID K. 
Rating:
2.0

It was not explained to meat pick up time that if the fuel level is below the quarter tank mark, I will have to bring it back at the quarter mark or face charges which are absolutely unnecessary and misleading. You need to end this practice immediately and let your customers deliver the truck back at the same fuel level that it was handed to them. Even when I completed the vehicle walk through, no where did your system prompt me if this secret conditions you guys put on the rental. Can someone comtact me back and help resolve this issue for me?

JAMSHAID G. 
Rating:
3.0

The guys working in the lot were professional and very responsive.

SEANMICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

DARRYL P. 
Rating:
5.0

Customer did not leave a comment.

ALLENWAYNE B. 
Rating:
4.0

Great experience Thought by using the online experience I would not have to go in the store to register as I had already done that online. The code for the truck should have been emailed to me.

Angela N. 
Rating:
5.0

We were last minute and still well taken care of!

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
3.0

The van smelled of pungent smoke. it would be advisable to post no smoking signs inside and to penalize the renter who smokes or who permits others who do. Windshield was also dirty.

MARTINR F. 
Rating:
4.0

Customer did not leave a comment.

Thong T. 
Rating:
5.0

Customer did not leave a comment.

DEVON M. 
Rating:
1.0

Truck I reserved I didn't get. Couldn't hook up trailer to truck. Very poor service

GREGORY V. 
Rating:
5.0

It was a wonderful experience. The service is excellent. The staff is courteous and very helpful . I hired a 10 feet GMC Box truck which was in A one condition.

RASHID A. 
Rating:
4.0

Overall good experience. Looking to use U haul again. However,Vehicle pick up area was VERY tight and required me to do several maneuvers to avoid hitting the wall. Cargo van located right at the front The card board advertising $19,99 was on the front windscreen on my van. Was a bit suprised as I had to move this. I think better signage would be good as was walking around the car lot trying to find my vehicle. Eventually I saw it at the front. I used the online vehicle pick up tool. It would be good to have an email copy of the contract to confirm how much to fill up when doing the online smart phone pick up. The only document I received was the terms and conditions which advised me to look at the contract for which fuel option...which I could not do as I was not able to access the contract again.

Nimesh C. 
Rating:
5.0

Customer did not leave a comment.

ISABELLAH P. 
Rating:
5.0

Customer did not leave a comment.

JOHNANGUSNEIL G. 
Rating:
4.0

Customer did not leave a comment.

MATTEO F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELL F. 
Rating:
5.0

Customer did not leave a comment.

GARYJ O. 
Rating:
5.0

Customer did not leave a comment.

LUCAS R. 
Rating:
5.0

Service was top notch, guys were great in store and equipment was perfect. Keep it up!!

DAVIDA C. 
Rating:
3.0

Customer did not leave a comment.

BHANU K. 
Rating:
4.0

Codie and Stephen offered great service today when I picked up a trailer. They were very efficient and courteous. Great job folks!!

PHOEBEST ANTHONY M. 
Rating:
1.0

I didn't receive the receipt. I was told $94 is my bill but my credit card is charged for $121. Order # 25535642

GAURAV C. 
Rating:
1.0

I was given a " Fuel Credit " on my initial purchase, then when I returned I filled $25 of gas, did 19 miles which is 31KM ( I told them 30KM) and I got charged an additional $18 for not re-fueling to a quarter of a tank. The tank was no where near a quarter when I filled it, so why the fuck would I fill it to a quarter...? Considering this pickup location is BESIDE A GAS STATION, they should REFILL the tank before giving it to a customer, and charge me the actual KM's rate. This was a horrible experience and I definitely feel like they took advantage of me. I did not have the time to argue as I was moving things, so I had a occupied day infront of me. Considering I filled $25 of gas, which covered the amount I used, why would I be charged to fill additional gas to the company. I would like for a U-Haul representative to call me to come to a resolution of what happened on Saturday November 20th at the 511 Taunton Rd E, Oshawa, ON L1H 7K5 U-Haul location. Thank you. Hamzahamid_2011@hotmail.com or 2896881828 by phone number. I have the receipts of everything.

HAMZA H. 
Rating:
3.0

Pick up was fine, but drop-off was terrible. Corporate u-Haul was also a nightmare to work with. Very disappointing experience overall.

KEVINROLAND P. 
Rating:
1.0

Poor customer service, walked in to get van and agent said nothing is available everything is booked. I went back to car and checked online for any available ones. Could find a reservation.

CHERRY J. 
Rating:
5.0

Customer did not leave a comment.

Amr O. 
Rating:
5.0

make sure Steven at Taunton and Wilson UHAUL that he is doing a great job at equipment pick up. He was very helpful

Aaron S. 
Rating:
3.0

The location doesn't have enough parking and at times it's difficult to return rental vehicles and trailers because it's crowded with customers. You need a larger property or new location. The staff were very helpful, friendly and knowledgeable.

FRANKR A. 
Rating:
4.0

Clear information regarding return process would be helpful.

DAVIDW C. 
Rating:
5.0

Just continue, it was a pleasant experience

JOHN M. 
Rating:
4.0

Don't drive fast! The truck feels like it will rattle apart

BLAISE R. 
Rating:
4.0

Customer did not leave a comment.

kolin M. 
Rating:
3.0

I picked up before store opening. It was confusing as to get checked in, the site was not overly user friendly. Needed to call help line twice and it was slow to get someone on the phone to help.

Roy R. 
Rating:
4.0

Customer did not leave a comment.

KOLINB M. 
Rating:
5.0

Very fast, courteous and efficient service.

john H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Continue to maintain, grow and develop your staff who inspect, setup, and review equipment operations wth your customers in your shop yards, they are essential to you customers successful and safe operation of your equipment. Remember, we who rent equipment do so occasionally and your yard staff operate this equipment daily. Their knowledge and experience is, again, essential to your customers successful and safe operation of your equipment.

ROBERTW F. 
Rating:
5.0

Trailer bed was full of high performance bedding material, which was no problem for me, I rinsed dirt but not bed and explained to yard man and they great.

JEFFREY J. 
Rating:
4.0

Customer did not leave a comment.

ANGELO M. 
Rating:
5.0

Customer did not leave a comment.

AMIN K. 
Rating:
4.0

Customer parking should be better labelled and closer to the building entrance. There was no warning on how not to get the door stuck opened when the latch is not properly set up.

ASHWIN B. 
Rating:
4.0

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Maureen F.  |  Overall Experience 
Rating:
5.0

Ensure that bookings are placed correctly.

SEAN A. 
Rating:
4.0

Customer did not leave a comment.

ERNESTJ M. 
Rating:
4.0

Make it easier to book online

ROBERTJ A. 
Rating:
5.0

Great staff that are really friendly and go above and beyond with their customers

ROBERT D. 
Rating:
1.0

NA

GREGORY H. 
Rating:
5.0

loved the quick return. guys were very professional and helpful

TIMOTHYJOHN S. 
Rating:
5.0

Service rep was great and very thorough

VICTORIAAMELIA P. 
Rating:
3.0

The two guys we hired from Uhaul for 730 am we're 30 minutes late snd only one showed up and really did not know how to pack. I have heart issues and did not want to be lifting heavy stuff but had too. The trailer was connected , we started loading then water started pouring inside from a hole in the roof. We then had to wait for another trailer and had to transfer what we had loaded. This ended up causing us over an hour delay. We expect to get half our fees back for hiring Uhaul help. Jeff Dart

JEFFERY D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA T. 
Rating:
5.0

Fix your website. It's beyond terrible to work with when trying to book online.

DAVIDN B. 
Rating:
5.0

Customer did not leave a comment.

MATHIEUPG D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTH F. 
Rating:
5.0

I have had to use uhal a few times in the last year. Beside moving and it sucks I'm glad uhal is available and the staff I have encountered are great employees

TANYA S. 
Rating:
3.0

I felt the ramp was a bit hard to close but probably just stiff springs!

ROCCORICCARDO M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy O. 
Rating:
5.0

I experienced excellent customer service from start to finish!

EKUNDAYO A. 
Rating:
5.0

Customer did not leave a comment.

Bradley F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Haris M. 
Rating:
3.0

If UHAL likes to improve its services the first UHAUL can do, is, to be honest, and trustworthy with their customers not charging two days for a one-day rental. I'm waiting if UHAL has anything to say. Or these kinds of business methods are the normal everyday practice at UHAL.? ( I HOPE NOT)

IVAN G. 
Rating:
5.0

It was great and if we require a trailer in the future we will most certainly be contacting you.

STEPHENR Y. 
Rating:
5.0

Customer did not leave a comment.

ROGERW P. 
Rating:
5.0

Customer did not leave a comment.

Abimbola E. 
Rating:
2.0

Called the the day before rental to ensure we would get an appliance dolly. Could not get a response...spoke two five different people in various departments. There was an answering service who left message to call ASAP...no return call. The truck was very dirty inside and out. ..windows and mirrors. We were taking it to Hamilton from Whitby and it only had 1/4 tank of gas, making necessary to fill Ito up as soon as we left the lot. We had to rent truck this time because we didn't get an appliance dolly the last time and needed that badly. Staff was professional at the front counter but the condition of the truck was unacceptable and annoying.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

sharon G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

TRACY A. 
Rating:
5.0

Customer did not leave a comment.

GORDON H. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Excellent staff

keith S. 
Rating:
5.0

I was really impressed with the people at the counter - they were quick and efficient. In the past it always took so long to pick up a rental even if we had already reserved it online. Keep it up!

KOSMAS M. 
Rating:
1.0

Returned equipment 2 hours before stated time and spoke with lot attendant . I received a call from uhaul central 24 hours later inquiring when I would be returning. I was then charged twice for the equipment.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

PATRICKR E. 
Rating:
3.0

Inside the storage there is no light, it is difficult to see what is inside

Juan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Really excellent customer service at pick up and drop off. Staff is friendly and relatable and does an efficient job getting you in and out.

MICHEALLYNDEN S. 
Rating:
5.0

Customer did not leave a comment.

TROYKIRT W. 
Rating:
3.0

Customer did not leave a comment.

JOSEPHD H. 
Rating:
5.0

Absolutely nothing they explained everything and were very helpful in my time of need

AMYELIZABETH P. 
Rating:
3.0

Maybe a print out of all the procedures. Returns after hours were confusing. A sign pointing to the location of the key drop. Updated pre-inspection pictures of the truck. The existing pictures were old and way out of date. Truck was in a rough shape in comparison.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

DILEEPKUMAR K. 
Rating:
5.0

Knowledgeable man in the yard and a customer service fella in the office handled very difficult people beyond his years. The location has its challenges but the staff I dealt with were top notch.

MICHAEL M. 
Rating:
5.0

Friendly staff and very efficient checking and return of vehicle.

HEATHER W. 
Rating:
1.0

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed   and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

KARENP C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LARRYD D. 
Rating:
3.0

Customer did not leave a comment.

Muhammad Talha J. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Everything was great, each truck could use a broom to sweep the back after one is done with the move, as people don't always have one on hand. Less expensive mileage rates would be awesome.

JOAO-MANUELF G. 
Rating:
5.0

I'm happy of the service of uhaul, I would recommend this location coz they're friendly, and accommodating, flexible too and I get a big discount

GUENDOLYNWAHING M. 
Rating:
5.0

Customer did not leave a comment.

VIPIN P. 
Rating:
5.0

Since I dropped off the trailer after they were closed, I'm unable to rate this location but it looked clean and well lit however I had a hard time finding a spot to park the trailer were other enclosed trailers are. Perhaps due to the weekend timing

OMARB A. 
Rating:
1.0

There should be an extra entrance from Wilson Rd. So that traffic isn't blocking the entrance on Taunton.

MATTHEW Y. 
Rating:
5.0

Your uhaul website is pathetic. I tried to book and return from the same site and wasted an hour trying to get your system to give me the options I wanted. In 2021 this is the worst experience I have had. The part time uhaul suppliers your system suggested should not be in business. The place I used, is excellent and extremely efficient, too bad I can not say the same about your website. The only thing worse is your call Center. The person who took my call was so uneducated they did not know how to process a credit card. After being unable to process two of my cards and one of my wife's they said we must have a credit problem. The problem was the call Center person could not even read the script as they did not ask for the CCV code on the card so of course the credit card charge was declined. More quality control and oversight is needed. Some of your dealers are excellent but overall you are very difficult to do business with. 😕😕😕

GERALDR D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ROMAYNE T. 
Rating:
4.0

Customer did not leave a comment.

MARTIN D. 
Rating:
3.0

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

leah d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karolin A.  |  Overall Experience 
Rating:
3.0

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

terry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

terry h.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55' TV. She didn't hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE S.  |  First Impressions 
Rating:
4.0

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T.  |  Online Move In 
Rating:
2.0

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori C.  |  First Impressions 
Rating:
1.0

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  First Impressions 
No reviews have been submitted for this location.

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