Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area

4,697 comentarios

8518 Hwy 6 S   Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

(281) 879-6065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 879-6065

8518 Hwy 6 S
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This location saved me. The location I was supposed to pick up were closed even though I had reservation and I went in person there 3-4 days before pickup date to confirm.

JIGAR S. 
Rating:
3.0

An African American employee gave me the truck key and told me to go to the end of parking lot and turn on the truck and go. I am 78 years old man and was my first experience driving a truck unfortunately nobody came to show me that how the car working and use their Equpment. The gage gas of the truck sowed empty! therefore i filled it up the other side oh street.

MOHAMMAD A. 
Rating:
5.0

Customer did not leave a comment.

CLERISE G. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
1.0

I waited 20 minutes upon returning the vehicle at the designated drop spot. No employee ever came to assist me. This is the day before Thanksgiving and I was already late to an appointment, in addition to having to drive 4 hours to my family's home. After waiting nearly half an hour, I went INSIDE the location, and no worker was there either. I waited inside for another twenty minutes. When I finally flagged down a worker to simply return the truck I had rented they were extremely rude to me. Altogether, I waited nearly an hour for a simple return. I will never again rent from UHaul.

COREY P. 
Rating:
2.0

Customer did not leave a comment.

NAIF A. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
5.0

The order was promptly done. Return was simple.

HIEN B. 
Rating:
3.0

Customer did not leave a comment.

Carrie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHIMAOBI A. 
Rating:
5.0

All were very helpful and kind

LESLIE T. 
Rating:
3.0

Customer did not leave a comment.

ALICIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Excellent

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

AHAMAD S. 
Rating:
5.0

Customer did not leave a comment.

SATHIYARAJ P. 
Rating:
3.0

Rental was returned one day before deadline but not checked in till two days later. We were called by regional customer srvice because they were not aware of the return. This presented unnecessary stress during a move.

Bruce D. 
Rating:
4.0

Let there be a staff on ground to attend to receive a return equipment or vehicle.

john kennedy O. 
Rating:
5.0

Everything was EXCEPTIONAL!! Kudos to your team

Vernon V. 
Rating:
4.0

Cup holders were disgusting to place my belongings on.

BW MAVERICK A. 
Rating:
5.0

Your service was performed as described and it was performed in a timely manner so I have nothing negative to say about it. I would recommend your location to anyone else.

PHILIP T. 
Rating:
5.0

My experience here is always flawless. They take good care of me and have my equipment ready for me each time I rent a vehicle.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
4.0

So far no issues

Elihu Patrick E. 
Rating:
3.0

This 6x12 open trailer was complete trash. The bearings were going out, so it squealed. The latch to hold the back closed was missing on the left side. The right rear tire needed air added every 10-15 miles.... I've rented several Uhaul trailers and I own several trailers this was truly a nightmare!!!!!

MICHELLE G. 
Rating:
3.0

Customer did not leave a comment.

Detharickale B.  |  First Impressions 
Rating:
4.0

Unfortunately we had to go to this location as the location we originally booked didn't have the equipment we needed and this location was 8 miles further

CRAIG K. 
Rating:
4.0

It's too hard to reach someone there by phone and having to wait hours on hold or for a call back is not acceptable when you are moving and needing to do things fast

JOHN C. 
Rating:
3.0

Was lied to.

MARVIN F. 
Rating:
4.0

Customer did not leave a comment.

OLANREWAJU O.  |  Overall Experience 
Rating:
5.0

Overall very 👍

MOHAMED H. 
Rating:
5.0

Customer did not leave a comment.

RAYSHAWN D. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
4.0

Customer did not leave a comment.

RASHEED B. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
3.0

Customer did not leave a comment.

Sri R. 
Rating:
4.0

Customer did not leave a comment.

Ronald S.  |  Overall Experience 
Rating:
5.0

Awesome customer service

NYOKA M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Excelente servicio

CARLOS D. 
Rating:
1.0

The equipment was not as advertised so i was not able to use it. That is my only complaint about this particular store and this wasn't their fault. The uhaul at west oaks was horrible. I have plenty of complaints about them

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJOHN L. 
Rating:
4.0

Customer did not leave a comment.

FRED FADI H. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Mukhtiar L. 
Rating:
5.0

As normal, Great Customer Service at this location. Equipment was ready and clean. I highly recommend this location.

CONRAD S. 
Rating:
1.0

My trailer was stolen from your facility they said i had to call the police to make a report and from there contact corporate make a report with them and maybe then be able to view the cameras or corporate would review cameras so i did i was on the phone for over an hour and the customer service employee said i would get a call from the corporate manager and thats about three weeks now no one contacted me nothing was done to help me get info on who stole my trailer or for damages done to it the employees at the office are complete a-holes they do not care about not ine single customer the manager there was clueless about what her job role i would never recommend this storage facility me thinking that since its a big company everything would be under control and safe but im sorry sounds like im just complaining alot but your employees there just dont care about there job and or attracting customers when they walk in they are very rude and non caring

David m.  |  Overall Experience 
Rating:
5.0

Great customer service. Thanks!

MARQUIS F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Was very satisfied with the service and returned was fast.

JOSE G. 
Rating:
2.0

My unit was broken into and a bulk of my items stolen like my washer and dryer, 2 tv's and a range of other items. Manager was very rude and not helpful. He was only helpful when the police arrived and requested his assistance in the matter. There is apparently according to the manager, no cameras to see who or when my stuff was stolen. I remember specifically asking the sales girl for a storage with AC because i had a washer and dryer etc and did not want them to rust in an outside unit. She told me there was none and instead gave me these 2 units in the end corner. It really random how my unit was then broken into and the specefic items in mentioned in check in was stolen. I will never do business at this location ever again or recommend it.

ANTOINETTE B.  |  Overall Experience 
Rating:
4.0

The return was very easy. The clerk took my key and said they would email my receipt after offering a printed receipt. I said email was fine and I was out. I did not receive the receipt and when I called the next morning I was told they would correct the oversight and within minutes I received my receipt.

Kenneth L. 
Rating:
3.0

Someone there tried to use my card 10/24/2012 and get money for fees I did not have on my truck good think I keep my card off .so I called and they told me I owe for parking the truck in the wrong spot 🙄 I've been using uhaul for years never hear that before

DELLA P.  |  First Impressions 
Rating:
4.0

It's nice

EMMANUEL I. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

The customer service was very good, but it would be good to have more personal attention and explore more to the customer about the services provided, I am very curious to know why I speak little English

JOSIAS L. 
Rating:
5.0

Customer did not leave a comment.

Prince E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO ALEJANDR C. 
Rating:
5.0

Manager very knowledgeable. Only complaint when i called to verify (2am phone call to customer service to get additional day) the gentleman that answered the phone at that location placed me on hold for 17 minutes the first time, i hung up and called back 10 minutes later. I could not hear him and did not realize the phone disconnected, so i called back and he was rude and obviously pissed. His phone etiquette was terrible. When you place someone on hold, it is customary to say he is with another customer and check in a couple of minutes later to say anything. but other than that. Service was awesome as always. I have used that location a million times before and will continue to use them.

LUCILLE G. 
Rating:
1.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Fill the fuel tank. Full not half filled.

JOHN J. 
Rating:
3.0

The experience starts when a person walks through the door. The person that waited on me behaved in a manner that led me to believe he did not want to be there. There was no customer connection when I walked through the door that gave me the experience that I normally receive from Uhaul. I will continue being a client, just not at this location!

TELLISSA J. 
Rating:
5.0

Customer did not leave a comment.

ELROYVIN S. 
Rating:
5.0

Customer did not leave a comment.

GHULAM Q. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Great customer service and friendly service from the girl at the desk! The return process was very smooth and simple. Will book again!!

IRENE I. 
Rating:
5.0

Good customer service with well kept equipment and trucks will always use unhaul for moving.👍

ELVIN H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
3.0

There were 5 trucks and several trailers parked in the middle of the lot that needed to be returned when i got there to return my trailer. It was very disorganized.

Samuel G. 
Rating:
5.0

Customer did not leave a comment.

SEAN F. 
Rating:
1.0

Extremely rude people here. Rude from the moment you walk in. Very rude responses to simple questions. I specifically asked about tolls and what happen if I go through them.. his reply was soo condescending.

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

Ava W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
5.0

Everything was great, with one exception. When I returned my 24 hour rental trailer early and while the location was still open, they failed to close out my rental as returned. I had to call the U-haul service number the next day to correct the error. Fortunately the issue was resolved quickly and I was not charged any additional fees.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

TENG KAI C. 
Rating:
5.0

Very good service and Assistant thanks to the supervisor for the help that he provide and thanks do the guys in the office and outside for the help Setting up the trailer

MOHAMMAD A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Highly efficient in getting me my rental vehicle and having boxes I bought ready and waiting inside the van. Great team here!

JAY M. 
Rating:
5.0

Girl there..couldn't find my acct. Needs more training ..need more carts

miguel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Dung L.  |  First Impressions 
Rating:
1.0

There is one white lady working I'm this location who is extremely racist. She has an overall poor customer service with an obnoxious character. She spoiled my day. The paperwork she printed shows the truck mileage to be 33k but on the truck it was 35k. When I went back to her she was so rude. Again, she refused to manually type my card info on the computer until u had to call uhaul customer service for her to be told to do so. People like her shouldn't be recruited by uhaul. I will never go back to uhaul moving and storage of Baytown unless this lady is sacked.

RUDOLF N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
3.0

Guy behind counter was rude but other than that was good experience.

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

UCHE E. 
Rating:
1.0

Did not receive our contracted dolly, still havent received the refund yet, had a hard time to reach out to the location regarding the issue.

THAI N. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Louis V. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA P. 
Rating:
1.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
1.0

truck obviously was not cleaned as prior persons lowes receipt was on the dash board and dried gum on the handle area.

paul F. 
Rating:
4.0

I will always be back.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
1.0

Price was higher than first rental did not explain why to customer when rented same size truck?

ELVIN H. 
Rating:
1.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

TYRONE B. 
Rating:
4.0

Explain the drop off procedure better.

LILIE R. 
Rating:
5.0

The two guy at work on friday the 24th of september did a great Job they really need a Bonus check or something i rented a small trailer they treated me well at this U haul!! thanks guys!!!

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
1.0

Unprofessional

SAUL C. 
Rating:
5.0

Customer did not leave a comment.

jerald J. 
Rating:
1.0

Horrible customer service. I called five times, even assured that I'd be called back, never once was I called back. I had to take it to the general manager. But then they lied to me about the hitch guy being there.

Amanda H. 
Rating:
5.0

Very helpful and professional

POTTAYIL M. 
Rating:
3.0

Customer did not leave a comment.

AISHA R. 
Rating:
2.0

Very unprofessional service. The two female clerks were more concerned about talking about their social life than focusing on the number of customers in the store.

JOSE C. 
Rating:
5.0

Excellent job! I would record this place

NICASIO S. 
Rating:
1.0

When I first arrived to this location there was no one at the front counter and I could see two people waiting in line. As I waited all I could hear was two people talking loudly in an room near the point of sale machine. I patiently waited and a female showed up to help the next guest. I had to wait maybe 15 minutes before someone came out of the room to help. Once the uhaul employee (I believe it was the manager) checked all the information on the pos machine he tried to check me out but the machine was giving him problems. We switched to another pos machine which eventually worked. The guy went out and moved a truck to a trailer and attempted to connect them. He couldn't get the lights to work on the trailer so I waited and watched him go from the truck to the uhaul store 3 times over maybe 45 minutes. He finally went to me and said he needed to switch the trucks because the lights were not connecting properly from the trailer to the truck. He eventually switched trucks and was able to successfully connect the trailer (waited another 30 minutes). Finally I got the keys for the truck and trailer and attempted to go online to finish the check in process. I noticed the guy left Some uhaul paperwork inside the truck and looked at it. The fuel was off so I go to the link sent to me and what do you know? The link doesn't work. I had to go inside the store again and ask for them to send another link so I could finish checking in. Overall I wouldn't recommend this location. The employees aren't very nice and you could tell they didn't want to be there. I ended up spending kore than 1.5 hours trying to get the truck and trailer.

Rodney D. 
Rating:
3.0

Customer did not leave a comment.

MITCHELL T. 
Rating:
5.0

Customer did not leave a comment.

RONALD P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivis P.  |  Online Move In 
Rating:
5.0

Good management

Ugo Chinasa O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keysha A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ORLANDO D.  |  First Impressions 
Rating:
5.0

One worker in particular was very helpful, hate I cannot think of his name

Ahmanda P.  |  First Impressions 
Rating:
5.0

Awesome

BABATUNDE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karla W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantel K.  |  First Impressions 
Rating:
5.0

The pricing is real competitive and I like the fact that a gate opener was provided.

hector c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ODELL M.  |  First Impressions 
Rating:
5.0

The Customer Service representative was friendly, professional, knowledgeable, informative and helpful.

LINDA C.  |  First Impressions 
Rating:
5.0

Very good service!

scheagbe m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA W.  |  First Impressions 
Rating:
5.0

Very convenient & well maintained property

Pamela A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carrie M.  |  First Impressions 
Rating:
5.0

My address is still one number off

Andreanette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william b.  |  First Impressions 
Rating:
3.0

Trey was incredibly kind and helpful during this busy time of month. In regards to the facility, I wasn’t able to access my storage unit on the first day due to issues with the key card. It threw a wrench into my plans but I’m glad Trey was there to help.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Very satisfied with the service we received.

Althea M.  |  First Impressions 
Rating:
5.0

Sheila and Trey were very helpful, courteous, polite and patient. Thanks again to both fo them for all of their help.

MIKITA R.  |  First Impressions 
Rating:
4.0

It would be great if all hardware on units are checked to make sure it is properly installed and easy to operate.

Ava W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nimota b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George V.  |  First Impressions 
Rating:
5.0

Thank you very much

Gerardo M.  |  First Impressions 
Rating:
5.0

The staff very professional, very helpful, step by step,I will continue 😀, they were not wannabes workers,but they gave service,out standing duty,ubove the norm,extra,helpful,very sastified.thanks so much for thier service will tell all my friends about the kication.

SAMUEL H.  |  First Impressions 
Rating:
5.0

Very friendly staff

Joseph U.  |  First Impressions 
Rating:
5.0

Great customer service.

CORNELL RANDALL I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice t.  |  First Impressions 
Rating:
5.0

The lady that signed me up for storage service covered all of the information very well. She took me to the location of my storage unit and covered everything step by step. THANKS.

Jerry R.  |  First Impressions 
Rating:
5.0

The gentlemen that assisted was very nice and accommodating. They both went out of their way to make our move in and trailer return very easy.

shaundreka t.  |  First Impressions 
Rating:
3.0

Employees were helpful and working together, helping the new guy get up to speed. Confusing instruction about rental time return of what was agreed for rentals for that day, and charges.

Ezekel C.  |  First Impressions 
Rating:
5.0

Everything was all good. Got the truck and storage all at the same place. Cool...

Vickie C.  |  First Impressions 
No reviews have been submitted for this location.

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