Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area

4,764 comentarios

8518 Hwy 6 S   Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

(281) 879-6065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 879-6065

8518 Hwy 6 S
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They helped me when I went to the wrong pick up location! Very nice and professional! Gracias

LEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYLE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

OYEFUNKE B. 
Clasificación:
5.0

Wrong billing caused lot of irritation but settled the next day.

ADIL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

yuwa o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINA I. 
Clasificación:
5.0

Certainly competent, helpful people andgreat equipment

PATRICKDANIEL D. 
Clasificación:
1.0

Staff is rude, unprofessional and argumentative. Truck smelled of animal urine. Issues with staff on multiple occasions. Customer service issue seems to stem from the “GM” level.

Jonathan S. 
Clasificación:
1.0

I returned the trailer and Utility Dolly during normal business hours per the store request and was charged an additional $20.00 for returning after hours.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MD C. 
Clasificación:
5.0

I actually rented from another location but U-haul called me to inform me that the cargo van at the original location I had selected had a mechanical issue and made arrangements for me to pick-up a cargo van at a location only a few miles away from the location I had selected. It was great U-haul took the time to call and made other arrangements so we weren't delayed.

WILLIAM L. 
Clasificación:
5.0

One of the light bulbs on the right blinker is probably out

GUILLERMO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAHRAM N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia Z. 
Clasificación:
5.0

Unfortunately, I do not remember names, but both the young lady behind the counter and the young man that hooked up and checked the trailer were very pleasant, customer friendly, beyond just their jobs. I returned the trailer after hours with self check-in with no problem at all. As for the trailer; very functional motorcycle trailer. It worked as advertised.

LESLIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

NGOC B. 
Clasificación:
5.0

Very helpful.

ALFONSO R. 
Clasificación:
5.0

Excellent service

Bankole M.  |  First Impressions 
Clasificación:
1.0

You rescheduled our pick up location several times then when we showed up no one was working so we had to drive about 30 min away to pick up one. Completely unorganized and impacted the scheduling of our next two days because we had things lined up assuming we could get our trailer when/where the reservation was.

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakshea B.  |  Overall Experience 
Clasificación:
1.0

Next time a customer wants assurance I would suggest that the staff more specifically the manager on duty does their due diligence before dismissing anyone - that will prevent mistakes in the future. I don't understand how I was able to found my rental beforehand but was charged for a completely different truck afterwards.

EDUARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONG N. 
Clasificación:
5.0

The lady at the counter was very friendly and excellent customer service

CYRIAC J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ENO U. 
Clasificación:
5.0

You can do nothing!! Brandon and Brittney went above and beyond for me. I didn't give the details but I am broke and have been at MDAnderson Cancer Center for 9 months. I am cured but broke. I just found out a week ago my son has epilepsy and I had to move home to Louisiana to help him. Words cannot express how customer-centric they were with EVERY DETAIL OF MY CONTRACT AND RENTAL!! They put shame to the Hammond, Louisiana center I dropped the transport to today! Thank you Brandon and Brittney at the Hwy 6 UHaul!!!

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDSON B. 
Clasificación:
5.0

I believe the representative was Steve,, and he is likely one of the nices men I have ever met.

ESTEBAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham M. 
Clasificación:
5.0

El cliente no dejó un comentario.

blondy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANTOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK IRVIN M. 
Clasificación:
1.0

Manager/owner makes customer feel like we are bothering him with dumb questions if asked anything. I'm a business owner myself and he really should work on his customer service skills. We don't have to use U-HAUL but we choose too due to the ease of mobile pick up which allows us not to deal with staff inside. His attitude trickles down to the staff. He obviously knows the in and outs of the process of renting but should help inexperienced customers who come in not knowing what to do and that have never rented before. Thank you. Merry Christmas

Fadi S. 
Clasificación:
1.0

They do not answer the questions politely.

Asael C. 
Clasificación:
5.0

coustomer service excellent Trevion linear i highly recommend him the best very professional Attentive to my needs. The best overall what i saw they where all very professional. Team worker was displayed among all of the employee.Ask for Trevion Linear

MARY JANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna T.  |  Overall Experience 
Clasificación:
3.0

Location was supposed to close at 7pm but the employees closed early around 640 , and I wasn't allowed to go inside to turn the truck in. I had to use the mobile app instead although I was told to come back to the store. It was an inconvenience for me.

LARRY S. 
Clasificación:
4.0

All I say good 👍🇺🇸

nahoko n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE ALBERTO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY P. 
Clasificación:
4.0

As more people to that location. There was only one guy there. It's a busy place!

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJENDRA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRI V. 
Clasificación:
5.0

Continue to put the customer first!👍👍👍

CHESTER B. 
Clasificación:
4.0

Some one left a uhaul pad with wheels in the bacl of the turck.I made sure that the wheel pallette was left in the truck. Also it was hard to figure out How o do the truck return.

JEROME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadiria C.  |  First Impressions 
Clasificación:
5.0

Staff was VERY helpful and professional.

Algy Jr A.  |  First Impressions 
Clasificación:
5.0

The Lady that day was a great help to me to set me up for the storage of my motor home Thank You

Mark T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDISON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEYSON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MUHAMMAD F. 
Clasificación:
5.0

g

WENYAN C. 
Clasificación:
4.0

When I got to this location, I was informed the 9' cargo van was not there. The manager Mr. Young, gave me another number to call and see where the van was located. I was quite upset as it had not been a good day for me. I called and spoke to a lady named Amber', who was very helpful and asked if would take a 10' truck at the same rate and terms, I agreed and went back in line. Mr young took my information and was given the keys. I know this is a long review but all in all I am very satisfied with the service and will recommend this U-Haul location to anyone needing rental. I myself am coming back to rent a storage unit this week.

DONNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENYA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR P. 
Clasificación:
4.0

The place was very clean and having the dollies available helped with my storage.

TAWAN W.  |  First Impressions 
Clasificación:
5.0

I ordered a big dolly, I think there is no dolly in the truck.

JANET Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA YVONNE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

This location saved me. The location I was supposed to pick up were closed even though I had reservation and I went in person there 3-4 days before pickup date to confirm.

JIGAR S. 
Clasificación:
3.0

An African American employee gave me the truck key and told me to go to the end of parking lot and turn on the truck and go. I am 78 years old man and was my first experience driving a truck unfortunately nobody came to show me that how the car working and use their Equpment. The gage gas of the truck sowed empty! therefore i filled it up the other side oh street.

MOHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLERISE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL M. 
Clasificación:
1.0

I waited 20 minutes upon returning the vehicle at the designated drop spot. No employee ever came to assist me. This is the day before Thanksgiving and I was already late to an appointment, in addition to having to drive 4 hours to my family's home. After waiting nearly half an hour, I went INSIDE the location, and no worker was there either. I waited inside for another twenty minutes. When I finally flagged down a worker to simply return the truck I had rented they were extremely rude to me. Altogether, I waited nearly an hour for a simple return. I will never again rent from UHaul.

COREY P. 
Clasificación:
2.0

El cliente no dejó un comentario.

NAIF A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
5.0

The order was promptly done. Return was simple.

HIEN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHIMAOBI A. 
Clasificación:
5.0

All were very helpful and kind

LESLIE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALICIA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN J. 
Clasificación:
5.0

Excelente

Douglas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHAMAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SATHIYARAJ P. 
Clasificación:
3.0

Rental was returned one day before deadline but not checked in till two days later. We were called by regional customer srvice because they were not aware of the return. This presented unnecessary stress during a move.

Bruce D. 
Clasificación:
4.0

Let there be a staff on ground to attend to receive a return equipment or vehicle.

john kennedy O. 
Clasificación:
5.0

Everything was EXCEPTIONAL!! Kudos to your team

Vernon V. 
Clasificación:
4.0

Cup holders were disgusting to place my belongings on.

BW MAVERICK A. 
Clasificación:
5.0

Your service was performed as described and it was performed in a timely manner so I have nothing negative to say about it. I would recommend your location to anyone else.

PHILIP T. 
Clasificación:
5.0

My experience here is always flawless. They take good care of me and have my equipment ready for me each time I rent a vehicle.

JAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
4.0

So far no issues

Elihu Patrick E. 
Clasificación:
3.0

This 6x12 open trailer was complete trash. The bearings were going out, so it squealed. The latch to hold the back closed was missing on the left side. The right rear tire needed air added every 10-15 miles.... I've rented several Uhaul trailers and I own several trailers this was truly a nightmare!!!!!

MICHELLE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Detharickale B.  |  First Impressions 
Clasificación:
4.0

Unfortunately we had to go to this location as the location we originally booked didn't have the equipment we needed and this location was 8 miles further

CRAIG K. 
Clasificación:
4.0

It's too hard to reach someone there by phone and having to wait hours on hold or for a call back is not acceptable when you are moving and needing to do things fast

JOHN C. 
Clasificación:
3.0

Was lied to.

MARVIN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

OLANREWAJU O.  |  Overall Experience 
Clasificación:
5.0

Overall very 👍

MOHAMED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYSHAWN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RASHEED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sri R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service

NYOKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G.  |  Overall Experience 
Clasificación:
5.0

Excelente servicio

CARLOS D. 
Clasificación:
1.0

The equipment was not as advertised so i was not able to use it. That is my only complaint about this particular store and this wasn't their fault. The uhaul at west oaks was horrible. I have plenty of complaints about them

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRED FADI H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JONATHAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mukhtiar L. 
Clasificación:
5.0

As normal, Great Customer Service at this location. Equipment was ready and clean. I highly recommend this location.

CONRAD S. 
Clasificación:
1.0

My trailer was stolen from your facility they said i had to call the police to make a report and from there contact corporate make a report with them and maybe then be able to view the cameras or corporate would review cameras so i did i was on the phone for over an hour and the customer service employee said i would get a call from the corporate manager and thats about three weeks now no one contacted me nothing was done to help me get info on who stole my trailer or for damages done to it the employees at the office are complete a-holes they do not care about not ine single customer the manager there was clueless about what her job role i would never recommend this storage facility me thinking that since its a big company everything would be under control and safe but im sorry sounds like im just complaining alot but your employees there just dont care about there job and or attracting customers when they walk in they are very rude and non caring

David m.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Thanks!

MARQUIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY A. 
Clasificación:
5.0

Was very satisfied with the service and returned was fast.

JOSE G. 
Clasificación:
2.0

My unit was broken into and a bulk of my items stolen like my washer and dryer, 2 tv's and a range of other items. Manager was very rude and not helpful. He was only helpful when the police arrived and requested his assistance in the matter. There is apparently according to the manager, no cameras to see who or when my stuff was stolen. I remember specifically asking the sales girl for a storage with AC because i had a washer and dryer etc and did not want them to rust in an outside unit. She told me there was none and instead gave me these 2 units in the end corner. It really random how my unit was then broken into and the specefic items in mentioned in check in was stolen. I will never do business at this location ever again or recommend it.

ANTOINETTE B.  |  Overall Experience 
Clasificación:
4.0

The return was very easy. The clerk took my key and said they would email my receipt after offering a printed receipt. I said email was fine and I was out. I did not receive the receipt and when I called the next morning I was told they would correct the oversight and within minutes I received my receipt.

Kenneth L. 
Clasificación:
3.0

Someone there tried to use my card 10/24/2012 and get money for fees I did not have on my truck good think I keep my card off .so I called and they told me I owe for parking the truck in the wrong spot 🙄 I've been using uhaul for years never hear that before

DELLA P.  |  First Impressions 
Clasificación:
4.0

It's nice

EMMANUEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prince E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dung L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivis P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keysha A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO D.  |  First Impressions 
Clasificación:
5.0

One worker in particular was very helpful, hate I cannot think of his name

Ahmanda P.  |  First Impressions 
Clasificación:
5.0

Awesome

BABATUNDE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla W.  |  First Impressions 
Clasificación:
5.0

The pricing is real competitive and I like the fact that a gate opener was provided.

hector c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ODELL M.  |  First Impressions 
Clasificación:
5.0

The Customer Service representative was friendly, professional, knowledgeable, informative and helpful.

LINDA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W.  |  First Impressions 
Clasificación:
5.0

Very convenient & well maintained property

Pamela A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie M.  |  First Impressions 
Clasificación:
5.0

My address is still one number off

Andreanette H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william b.  |  First Impressions 
Clasificación:
3.0

Trey was incredibly kind and helpful during this busy time of month. In regards to the facility, I wasn't able to access my storage unit on the first day due to issues with the key card. It threw a wrench into my plans but I'm glad Trey was there to help.

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

Very satisfied with the service we received.

Althea M.  |  First Impressions 
Clasificación:
5.0

Sheila and Trey were very helpful, courteous, polite and patient. Thanks again to both fo them for all of their help.

MIKITA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nimota b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George V.  |  First Impressions 
Clasificación:
5.0

Thank you very much

Gerardo M.  |  First Impressions 
Clasificación:
5.0

The staff very professional, very helpful, step by step,I will continue 😀, they were not wannabes workers,but they gave service,out standing duty,ubove the norm,extra,helpful,very sastified.thanks so much for thier service will tell all my friends about the kication.

SAMUEL H.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

Joseph U.  |  First Impressions 
Clasificación:
5.0

Great customer service.

CORNELL RANDALL I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janice t.  |  First Impressions 
Clasificación:
5.0

The lady that signed me up for storage service covered all of the information very well. She took me to the location of my storage unit and covered everything step by step. THANKS.

Jerry R.  |  First Impressions 
Clasificación:
5.0

The gentlemen that assisted was very nice and accommodating. They both went out of their way to make our move in and trailer return very easy.

shaundreka t.  |  First Impressions 
Clasificación:
3.0

Employees were helpful and working together, helping the new guy get up to speed. Confusing instruction about rental time return of what was agreed for rentals for that day, and charges.

Ezekel C.  |  First Impressions 
Clasificación:
5.0

Everything was all good. Got the truck and storage all at the same place. Cool...

Vickie C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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