I was debited twice for a single transaction. I gave them just one of my credit card. But yet only God know how you guys got my both credit card for bank of America and Capital one debited...Idoko M.
Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Arthur J.
El cliente no dejó un comentario.Christian J.
El cliente no dejó un comentario.Jui Ming C.
Branch and his team are fantastic. I was in and out in a few minutes. Great team.David F.
when i got the uhaul from pick up location it has already few damages and those i took picture and even told the one of there employee who said we know all the damages and you just take a picture of all damage for safe side but when i went to return they still charge me damage cost $250.Muzaffar S.
El cliente no dejó un comentario.Mohammad H.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.JESSICA M.
El cliente no dejó un comentario.VIOLA D L.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.joanne J.
El cliente no dejó un comentario.abul J.
El cliente no dejó un comentario.Bernabe M.
El cliente no dejó un comentario.Jean C.
El cliente no dejó un comentario.Diana S. | First Impressions
El cliente no dejó un comentario.Martin B.
El cliente no dejó un comentario.Oscar H.
I received spectacular service from the team they were great!! & went above & beyond to satisfy my needs !!!Clarence B.
El cliente no dejó un comentario.Kasey A.
This place is great - they are just super busy - Very large selection of vehicles - so you will not have a hard time renting anything at this location. Unfortunately we got there right before closing - so it was a bit hectic - but that is on us not them... they were all very friendly.Lynnette H.
Everything perfectMOHAMED H.
El cliente no dejó un comentario.Don D. | Overall Experience
El cliente no dejó un comentario.Maher A.
Clean equipment and a very efficient reservation process. In and out in 5 minutes each time I've rented.JAY M.
Everything was great and fast Thank youRAFAY K.
El cliente no dejó un comentario.mike M.
awesome experience. clean facility. I was in and out quicker than I expected. The employees connected and disconnected the trailer for me. I could not have asked for a better experienced. renting the trailer for 24hours was about $70 dollars that is more than half of what a tow truck would of charged to transport my vehicle to the mechanic shop. great condition of the equipment.Mauro T.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.dainier C.
El cliente no dejó un comentario.Tommy D. | Overall Experience
El cliente no dejó un comentario.Marvin P.
El cliente no dejó un comentario.Rockann B.
Folks got right to it checking me out and the place was spacious.Anthony D.
El cliente no dejó un comentario.AJIAH J.
Thanks for the friendlinessLakresha L. | Overall Experience
El cliente no dejó un comentario.James P.
Great service....from the entire team....technicians, manager, counter sales....et. The only thing I would suggest is to try to offer accessories that customers can buy and/or rent at the time of the truck rental. This saves us time as customers, since we do not have to run to walmart, homepot....etc.aquiles L.
El cliente no dejó un comentario.DANITA R.
The young man that took care of us was great and very professionalNancy C.
He was very helpful, friendly and fast. This entire experience was great from start to finish.Michael F.
El cliente no dejó un comentario.nancy V.
El cliente no dejó un comentario.Whitney C.
There is nothing needed to improve . This place was beyond the best place I've been too. Customer service was amazing . Will be going there when needed and recommending to my family and friends.PETRA A.
Uhaul always comes through for me. Honesty is also important. I had forgotten a small box in the truck. The lady called me to let me know. This box was so important because it was the tools that I use for my drapery business. Without those I would definitely be in a jam! ¡Gracias!Garaciela G.
Excellent service from start to finish!JAY M.
El cliente no dejó un comentario.ADIL S.
El cliente no dejó un comentario.Gohar I.
Customer service needs to improve.Charity S.
El cliente no dejó un comentario.Jonathan U.
El cliente no dejó un comentario.Johnny W.
El cliente no dejó un comentario.Craig N.
El cliente no dejó un comentario.ThanhTuan N.
El cliente no dejó un comentario.jorge A.
El cliente no dejó un comentario.BRIAN O.
They have to Pay attention to where the gas gauge is because if I didn't take a picture I would of got charged more .Moe M.
El cliente no dejó un comentario.DARWIN S.
El cliente no dejó un comentario.elijah T.
El cliente no dejó un comentario.Steve W.
El cliente no dejó un comentario.Anoop R.
El cliente no dejó un comentario.Milan P.
The bill statement received was blank and showing â€œno preview available I requested to resend it to me or a copy but I don't received anythingLHOSRSY G.
Good servicesLeNam P.
People at counter when we went to pick up the cargo van we're very rude. Not happy at all. You do not treat customers like that. Utterly disappointed with your location staff.Abdul Y.
El cliente no dejó un comentario.Dinesh A.
Better customer service at the reservation deskKaren W.
I received excellent service. Staff was prompt at check out / check in. Trailer was secured properly. GraciasAnthony W.
Need to update and improved your fleets vehicles.Pedro G.
El cliente no dejó un comentario.Jamal B.
El cliente no dejó un comentario.sherry R.
The person helping me at the time of the pickup of the trailer was rude and abrupt.Greg S.
The truck was dusty, dirty inside and had a large sticky dirty substance across one side. It wasn't horrible so I didn't report it, but it was dusty, grimy, sticky inside.beth D.
El cliente no dejó un comentario.Arletta S.
El cliente no dejó un comentario.Falisa L.
El cliente no dejó un comentario.cynthia A.
Personnel provided inaccurate information relating to fuel expectations at time of drop offROY M.
El cliente no dejó un comentario.Zak L.
Staff was very friendly and very knowledgeable. When I needed to change my time for pickup they did not have a problem.Debra D.
The window handle was broken, and the check engine light came on during the trip.JENNIFER S.
This was a outstanding customer service, representative the manager and the crew were wonderful. Helpful, polite, positive experienceTroy B.
El cliente no dejó un comentario.MARY F.
El cliente no dejó un comentario.William S.
The day before I was to pick up the trailer my original location request was changed to this location, which is not as convenient and a farther drive from my home. Once I got to my destination I found out my drop off location had been changed, without notice or my approval, to a location over 50 miles from my original choice. After 2 online chats were dropped and a 50 minute wait on hold the local traffic center was able to get the drop off location changed back to a more convenient location. The rep said I had been notified by text of the drop off location change but I did not receive a text, phone call, or email about it.Monte D.
Tre is awesome always on point.John W.
El cliente no dejó un comentario.Sarah K.
El cliente no dejó un comentario.Anthony D.
Friendly and fast dedicated equipment return lane.Alvaro D.
Extremely kind, helpful and patient. Wonderful experience - thank you!Valerie A.
El cliente no dejó un comentario.Idris A.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.Alicia L.
El cliente no dejó un comentario.MARTIN V.
El cliente no dejó un comentario.Carolyn A.
The man that helped check us out was very friendly and efficient. Made sure we were ready for the road! I appreciate the inexpensive price and quality of the cargo trailer! ¡Gracias de nuevo!Tifani V.
Would help If they had more staff. The current employees are very competent and work efficiently. Still believe the staff would benefit had there been more employees.Sang N.
Was infected wit roachesERIKA T.
Excellent experienceLinda W.
Friendly service and prompt attention.Christopher B.
El cliente no dejó un comentario.IRENE N. | First Impressions
El cliente no dejó un comentario.alex s. | Overall Experience
NaHUGO B. | First Impressions
Keep up the cutting edge ThanksHans S. | First Impressions
My trailer was broken in twice. They stole my belongings. Spoke to the manager, he said was going to find me a better locations. But he never did.David E. | Overall Experience
I currently had Automated payment until my bank had to cancel my card Bc my cc was compromised. With that said uhaul couldn't pull the payment out. And charged me a late fee. A fault not of my own. I still did not have my cc and was waiting on usps. I emailed them to let them know the issues and a nice gentleman (customer service) said I could get late fee taken out but to call them. I did call them and the customer serv. woman told me she couldn't take out the fee. Therefore I will be closing my account and the fact that I couldn't get a late fee taken out speaks volumes. Uhaul has also hiked up prices again and I will just go find a cheaper and nicer place that will work with me.Ema F. | First Impressions
¡Gracias!Ronald R. | Overall Experience
El cliente no dejó un comentario.Billion T. | Overall Experience
El cliente no dejó un comentario.Malika M. | Overall Experience
El cliente no dejó un comentario.BRANDON B. | First Impressions
Unfriendly staff. I had an unpleasant experience with the female staff member when reserving the the unit and once over the phone. When I asked for the number of corporate I was told that I could find it online. Being out of state I've only visit the facility once. My assistant experience with the other staff has been great.Camille M. | Overall Experience
The General manager Branch Young deserves that position for his outstanding customer service, he is a great manager. The evening shift supervisor or lead staff Yubi Guzman is always pleasant to customers and always willing to go an extra mile just to help customers, I even told her that she works like a strong man. Because of she and the General manager customer service skills, I will always make the Uhaul at sugarland Airport area on highway 6 my first choice when dealing with Uhaul. My negative experience: the morning shift supervisor or lead staff, she was never polite in dealing with me and if she was the only person at that location as a Uhaul storage staff, I would have never revisited that location ever again to do business with Uhaul, I even tried not to remember her name. The rest of the staff has great customer service so I will say overall, they are a great team.Marion D. | Overall Experience
El cliente no dejó un comentario.Esteban H. | Overall Experience
El cliente no dejó un comentario.Sharon P. | Overall Experience
Office staff was very friendly and very helpful.Debra D. | First Impressions
Couldn't make payments assumed my unit had been suctioned off employees let the bill run to over 400 before contacting me about itRudolph S. | Overall Experience
BuenosYUDENIS L. | First Impressions
The Brittany lady which was the cashier was so rude an inconsiderate she don’t need with tha public she’s horrible customer service on tha other hand Trevon had help me earlier in tha week was so nice nice an considerate As well as tha Mgr on duty was very helpful but my move out day Brittany was horrible I’ve deal with this location over 15yrsmary t. | Overall Experience
The gentleman who helped me at Sugar Land Airport location was very thorough and extremely helpfulShahab M. | Online Move In
El cliente no dejó un comentario.Samuel B. | Overall Experience
This location in particular has been my best experience with the U-haul company except when there was an over charge on my account which was correctedMGBEUDO O. | Overall Experience
El cliente no dejó un comentario.yuwa o. | Overall Experience
El cliente no dejó un comentario.BAHRAM N. | Overall Experience
Excellent serviceBankole M. | First Impressions
El cliente no dejó un comentario.Margarita C. | Overall Experience
El cliente no dejó un comentario.Lakshea B. | Overall Experience
El cliente no dejó un comentario.blondy C. | First Impressions
El cliente no dejó un comentario.Shawna T. | Overall Experience
All I say good 👍🇺🇸nahoko n. | First Impressions
El cliente no dejó un comentario.Kenneth M. | Overall Experience
El cliente no dejó un comentario.RAJENDRA P. | Overall Experience
El cliente no dejó un comentario.Nadiria C. | First Impressions
Staff was VERY helpful and professional.Algy Jr A. | First Impressions
The Lady that day was a great help to me to set me up for the storage of my motor home Thank YouMark T. | First Impressions
The place was very clean and having the dollies available helped with my storage.TAWAN W. | First Impressions
El cliente no dejó un comentario.Carrie M. | Overall Experience
El cliente no dejó un comentario.ALICIA B. | Overall Experience
El cliente no dejó un comentario.Detharickale B. | First Impressions
El cliente no dejó un comentario.OLANREWAJU O. | Overall Experience
El cliente no dejó un comentario.Ronald S. | Overall Experience
El cliente no dejó un comentario.JOSEPH G. | Overall Experience
My trailer was stolen from your facility they said i had to call the police to make a report and from there contact corporate make a report with them and maybe then be able to view the cameras or corporate would review cameras so i did i was on the phone for over an hour and the customer service employee said i would get a call from the corporate manager and thats about three weeks now no one contacted me nothing was done to help me get info on who stole my trailer or for damages done to it the employees at the office are complete a-holes they do not care about not ine single customer the manager there was clueless about what her job role i would never recommend this storage facility me thinking that since its a big company everything would be under control and safe but im sorry sounds like im just complaining alot but your employees there just dont care about there job and or attracting customers when they walk in they are very rude and non caringDavid m. | Overall Experience
My unit was broken into and a bulk of my items stolen like my washer and dryer, 2 tv's and a range of other items. Manager was very rude and not helpful. He was only helpful when the police arrived and requested his assistance in the matter. There is apparently according to the manager, no cameras to see who or when my stuff was stolen. I remember specifically asking the sales girl for a storage with AC because i had a washer and dryer etc and did not want them to rust in an outside unit. She told me there was none and instead gave me these 2 units in the end corner. It really random how my unit was then broken into and the specefic items in mentioned in check in was stolen. I will never do business at this location ever again or recommend it.ANTOINETTE B. | Overall Experience
Someone there tried to use my card 10/24/2012 and get money for fees I did not have on my truck good think I keep my card off .so I called and they told me I owe for parking the truck in the wrong spot 🙄 I've been using uhaul for years never hear that beforeDELLA P. | First Impressions
El cliente no dejó un comentario.Prince E. | First Impressions
El cliente no dejó un comentario.JOSEPH M. | Overall Experience
El cliente no dejó un comentario.Ava W. | Overall Experience
Girl there..couldn't find my acct. Needs more training ..need more cartsmiguel s. | Overall Experience
El cliente no dejó un comentario.Dung L. | First Impressions
El cliente no dejó un comentario.RONALD P. | Overall Experience
El cliente no dejó un comentario.Ivis P. | Online Move In
Good managementUgo Chinasa O. | Overall Experience
El cliente no dejó un comentario.Troy P. | Overall Experience
El cliente no dejó un comentario.Antonio R. | Overall Experience
El cliente no dejó un comentario.Ronald S. | First Impressions
Frequent break ins, no responsibility takenSalman H. | Overall Experience
El cliente no dejó un comentario.Keysha A. | Online Move In
All the loading dock fully parking with truck return and all CS parking car at the parking lot,make we had to walk couple hundred feet from loading dock to our car for loading..ANDY M. | Overall Experience
El cliente no dejó un comentario.ORLANDO D. | First Impressions
One worker in particular was very helpful, hate I cannot think of his nameAhmanda P. | First Impressions
El cliente no dejó un comentario.La Tunja K. | First Impressions
El cliente no dejó un comentario.thomas m. | Overall Experience
Staff not really friendlyNNADOZIE N. | Overall Experience
El cliente no dejó un comentario.Ray L. | Overall Experience
El cliente no dejó un comentario.Servando H. | Overall Experience
AwesomeBABATUNDE A. | First Impressions
El cliente no dejó un comentario.Igwe E. | Overall Experience
El cliente no dejó un comentario.Karla W. | First Impressions
El cliente no dejó un comentario.Chantel K. | First Impressions
The pricing is real competitive and I like the fact that a gate opener was provided.hector c. | First Impressions
El cliente no dejó un comentario.Margaret L. | Overall Experience
El cliente no dejó un comentario.Steven W. | First Impressions
El cliente no dejó un comentario.RODERICK B. | Overall Experience
I'm extremely dissapointed to find out that some items are missing after moving the items out of storage. I noticed so far that two (2) WESTMINSTER'S CLOCKS were stolen and a box of NIKE SNEAKERS. I also know that the U-Haul Movers had cars which they couldn't have stolen them. What investigation will you provide or please call immediately to let me know what is going to be done....that is so wrong.Nate P. | Overall Experience
Keep up the good work good customer serviceRAYMOND B. | First Impressions
El cliente no dejó un comentario.ODELL M. | First Impressions
We reserved a storage unit weeks ahead of time, but upon arrival were told there were none available. They could only give us 2 smaller units instead of one in a non climate controlled area and charged us normal rates (not the rate agreed upon). There was no compensation. This was extremely inconvenient as we had just moved from Kansas and had traveled almost 800 miles. I am not impressed.Kaitlin G. | First Impressions
El cliente no dejó un comentario.TOUSSAINT B. | First Impressions
El cliente no dejó un comentario.BERNICE W. | Overall Experience
Great facility. We felt comfortable leaving our items here, very clean & safe. Would recommend.Ginger S. | Overall Experience
El cliente no dejó un comentario.Lee c. | Overall Experience
El cliente no dejó un comentario.SAMUEL A. | Overall Experience
El cliente no dejó un comentario.Lilia L. | Overall Experience
I highly recommend this U Haul for any one that has storage needs. It's convenient and the staff are professionalfrancis n. | Overall Experience
El cliente no dejó un comentario.Jautaunne M. | Overall Experience
El cliente no dejó un comentario.mariah b. | Online Move In
There is no grace period for time out of the storage regardless of circumstances in your control or not.Barbara W. | Overall Experience
El cliente no dejó un comentario.ANDRE D. | Overall Experience
Service is excellent. The staff is knowledgeable and always willing to help. The grounds, facilities, and storage units are well maintained.danilo m. | Overall Experience
The Customer Service representative was friendly, professional, knowledgeable, informative and helpful.LINDA C. | First Impressions
El cliente no dejó un comentario.Lilia L. | First Impressions
El cliente no dejó un comentario.Susana P. | Overall Experience
El cliente no dejó un comentario.Taimur A. | Overall Experience
My access code was accepted, but the doors were locked. Absolutely no one was available via phone, to fix the problem.ROSANNA A. | First Impressions
Good customer service 👍Opeyemi A. | Overall Experience
Very good service and the process was very easy.Gabriela L. | Overall Experience
With the exception of error in billing me for extra day (which has promptly been corrected by your customer service), everything was great.SAMUEL A. | First Impressions
When I arrived with the Uhaul truck full, I was unable to unload my things because the system was down, and the movers I had had to leave. I was forced to find new movers which charged more than the ones I had scheduled. It was very frustrating.Katrena R. | Overall Experience
Very good service!scheagbe m. | First Impressions
El cliente no dejó un comentario.Joceline B. | Overall Experience
Due to your system being down a day prior, I wasn't able to get the size I made reservations (10×15) for which cause me have a problem placing all of my belongings in the storage I purchase (10×10). Great customer service, they apologized for my inconvenience and extended my rental.Jautaunne M. | First Impressions
Very helpful employees! Dominque was so sweet & helpful!♥️♥️♥️laura d. | Overall Experience
The staff was very accommodating in helping us with all our needs to move out. Even though we were not local any and all questions that arose were promptly answered. Almost 18yrs my mama had her belongings stored there and it was very refreshing to know they cared about her possessions as much as she did. The Mgr. Mr Branch helped us out tremendously knowing we were not local . He went over and beyond to make the move out exceptionally well. He even contacted us via phone after move out to make sure we were satisified. God bless him. We will always be a Uhaul customer. Thank you. Take care and stay safe.LUCY R. | Overall Experience
El cliente no dejó un comentario.Samara Camille N. | Overall Experience
El cliente no dejó un comentario.Paola R. | Overall Experience
El cliente no dejó un comentario.RAUL ARTURO G. | Overall Experience
El cliente no dejó un comentario.SANDRA W. | First Impressions
I was under the impression my storage was due on the 20th. I was told it was the 18th and told me I owe a full month's rent for the 2 days over. As I disputed the situation, she told me I can see what customer service will say.Kevin H. | Overall Experience
El cliente no dejó un comentario.dennis m. | Overall Experience
Very convenient & well maintained propertyPamela A. | First Impressions
Me robaron y no isieron absolutamete nadaJAMES R. | Overall Experience
Very friendly and helpful staff.Bobby F. | First Impressions
Almost broke my ankle on the rocky pavement. Not ideal for moving large appliances.Will S. | Online Move In
El cliente no dejó un comentario.TEMILOLA A. | Overall Experience