Comentarios de los clientes para U-Haul Moving & Storage at Sugarland Airport Area

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Sugarland Airport Area

Clasificación general:

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jason J.
Clasificación:

Customer service needs to go above and beyond. The lady that worked till close with the young man treats people like they are just another non important customer.. very rude and says things she shouldnt say to customers.. one more thing make sure they are marking the fuel gauge accurately. I rented the 26ft. Truck and it was supposed to be at half tank was well below half tank.. i returned it at half a tank. But watch that because that is a huge 60 gallon tank

Belinda P.
Clasificación:

El cliente no dejó un comentario.

GEORGE EDISON C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

linus D.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

Truck was very clean, ran perfect

Toni M.
Clasificación:

mileage to expensive... Plus put gas!!!

Jarod M.
Clasificación:

Opened the location late and took 45 minutes to get me the truck I reserved. Didn't call until the night before saying that I couldn't pick up the truck for the time I requested because all of their boxes were broken. So I was late for the movers to load my truck which cost me time and money. When I asked how they were going to resolve the issue they just shrugged and said “oh well”

Fernando M.
Clasificación:

El cliente no dejó un comentario.

Asim M.
Clasificación:

The truck had a lot of mileage. 184k. Took a lot of gas. Additionally, when the truck was given, it was half tank. It is a hassle to fill it back up to half. I believe the trucks should always be full tank regardless of the size of the truck.

Syed A.
Clasificación:

Got great service and help from Ms. Shelia Cottrell. She was cordial enough to greet us nicely and helped us finding a suitable storage space.

KRISTY S. | Overall Experience |
Clasificación:

No complaints at all, my belongings were kept safe and maintained well over the last six months.

LESLIE S.
Clasificación:

El cliente no dejó un comentario.

azure W. | First Impressions |
Clasificación:

Everyone was extremely helpful. Thank you for all your helpful suggestions.

NGHIA N.
Clasificación:

El cliente no dejó un comentario.

BRIAN Q.
Clasificación:

I rented a closed trailer. First the rear gate went up while I was there but did not come down. The employee took the door and slammed it down. I was taken back. Then I tried to open it again and it got stuck. I found that one of the wheels on the door was messed up. I was told that all of them are like that. “Ok”. Then I was charged for 3 days. I only used it for 1.5 days. I had to have it back early because it was already reserved for someone else. I will not be using them again.

ABIOLA S.
Clasificación:

Keep those guys, consider increasing their pay. Very Professional and knowledgeable staffs. I reserved a day ahead, didn't find the truck size I wanted but they advised the available van will do the Job too, they were right. I was in and out max 20 mins.

OYEBANJI O.
Clasificación:

Simply put, service was excellent.

ASHLEY W.
Clasificación:

Best customer service employees were very rude and unprofessional.

Gladys A.
Clasificación:

The guys working there from the return to the rental were really helpful. No issues.

Tanya M.
Clasificación:

El cliente no dejó un comentario.

Karun K.
Clasificación:

El cliente no dejó un comentario.

Nicasio S.
Clasificación:

El cliente no dejó un comentario.

Jameson W.
Clasificación:

El cliente no dejó un comentario.

Joseph U. | First Impressions |
Clasificación:

Very friendly staff

Elroyvin S.
Clasificación:

El cliente no dejó un comentario.

malik Z.
Clasificación:

El cliente no dejó un comentario.

ROY H.
Clasificación:

El cliente no dejó un comentario.

Rodney H.
Clasificación:

El cliente no dejó un comentario.

PAUL H.
Clasificación:

El cliente no dejó un comentario.

HOANG V.
Clasificación:

This is the 5-Stars location for uhaul renter. They're very nice and friendly and professional. Thank you 😊

HUNG H.
Clasificación:

El cliente no dejó un comentario.

reynaldo H.
Clasificación:

Little more thorough explanation of mileage before renting truck... after having a storage unit for approximately 4yrs I decided to move everything to my new home... I was asked roughly how many miles and I said around 30... I came back with 38 and was charged a fee... I could understand if I was told to make sure I'm under but I was asked “roughly” ... unfortunately i was disappointed with the result and didn't have chance to plead my case to anyone.

HAROLD T H.
Clasificación:

El cliente no dejó un comentario.

VICTOR B.
Clasificación:

Great manager, great staff.

YAHIA A M.
Clasificación:

El cliente no dejó un comentario.

KEVIN W.
Clasificación:

Had a difficult time at night finding the key drop box

UDOKA U.
Clasificación:

El cliente no dejó un comentario.

soa B.
Clasificación:

El cliente no dejó un comentario.

Eric F.
Clasificación:

Be more friendly

Jordan T.
Clasificación:

Yall got the wrong person

mohamed S.
Clasificación:

El cliente no dejó un comentario.

Rochmah S.
Clasificación:

Just keep doing what you have been doing . All the people so sweet

Dudley S.
Clasificación:

El cliente no dejó un comentario.

Andrew K.
Clasificación:

El cliente no dejó un comentario.

Mehrin M.
Clasificación:

The driver side visors was broken and I didn't notice until the next day when I needed to use it but I couldn't. Also the windshield was very dirty with bugs, it would have been nice if it was cleaned prior to me picking it up. Also the folks behind the counter weren't either wearing a mask or they were wearing one that didn't fit properly. I get that there is a pixie glass between us but we are all still breathing in the same air indoors.

Lawrence L.
Clasificación:

El cliente no dejó un comentario.

Elizabeth S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

Took 45 minutes to pick up my trailer even though I had already checked in and paid got it on line. When I got home to load the trailer is was full of trash and dirt. Had not been cleaned out. On top of that there were 2 dollys inside that I did not ask for.

JOE D.
Clasificación:

The gentlemen there were pleasant to deal with and timely.

WILLIAM C.
Clasificación:

El cliente no dejó un comentario.

DALIBOR G.
Clasificación:

Great service. Quick and simple.

Oluremi O. | Overall Experience |
Clasificación:

An older lady that help complete our storage rental was effective, efficient, professional & polite to us.

Mary T. | First Impressions |
Clasificación:

First time out 10yrs of doing business with them some one was clean an friendly professional helpful workers normally stink an dirty an rude

DavidLee M.
Clasificación:

YOU ARE CHARGING ME FOR AN EXTRA DAY WHEN I DIDNT USE IT AN EXTRA DAY. THE GUY ON THE PHONE SAID IT WAS A MISTAKE AND THAT I WOULDN'T BE CHARGED AND STILL WAS. NOW I HAVE TO WASTE MY TIME CALLING AND ARGUING TO GET BACK MY $60. NOWHERE IN THE APP DID IT SAY THAT MY DROP OFF TIME WAS 8AM. I PICKED THE SPECIFIC LOCATION BECAUSE I COULD CHOOSE THE 6PM DROP OFF TIME. I WILL NOT RECOMMEND BECAUSE OF THIS.

Lorraine W.
Clasificación:

I appreciate Mr.Branch and Mr. Tray for handing my issues. Thanks, Ms. Lorraine Warren

Carrie M.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

El cliente no dejó un comentario.

Bruce K.
Clasificación:

Your return process is broken. The U-Haul app is useless. I ended up just leaving the keys in the return slot because the app failed.

mohammed N.
Clasificación:

Truck was in bad shape, lift gate was all rusted and was very hard to open. I did Mobile check in but couldn't find the truck and even store employee didn't know where it was. I have to wait extra 1 hour for them to locate and find the truck.

SAGAR P.
Clasificación:

I have reservation till 3 pm and i got 3 seperate calls making sure i am bringing the truck back or if i could bring it earlier. Just because shelia made a mistake on reserving a truck for someone which they shouldn't have. These people act like it was my fault when they know it was their own mistake which they admitted. After third call it got me agitated and had to call customer service which didn't go anywhere. Hopefully y'all dont keep this up.

Christopher F.
Clasificación:

Very friendly customer service. Returning trailer was a little weird in that they had us park the trailer and then that's it. No paperwork or confirmation that it was returned. I had to call and request a receipt showing it was returned. He was very nice and emailed right away, but this should have been something automatically sent or given at the return.

PAUL C.
Clasificación:

El cliente no dejó un comentario.

Taimur A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

STACEY S.
Clasificación:

I receive fast service from knowledgeable staff

KENNETH S.
Clasificación:

Just overall bad.

Gustavo A.
Clasificación:

El cliente no dejó un comentario.

Philip M.
Clasificación:

El cliente no dejó un comentario.

Kinyha W.
Clasificación:

The check in at this location is horrible. The guy that checked us in was very helpful but the check in process needs to be revamped

John B.
Clasificación:

El cliente no dejó un comentario.

Lionel M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael J.
Clasificación:

El cliente no dejó un comentario.

john N.
Clasificación:

El cliente no dejó un comentario.

Miguel M.
Clasificación:

When waiting for the mobile approval, to communicate sooner when the wait is longer than usual.

SANDRA KAY M.
Clasificación:

El cliente no dejó un comentario.

ELMOTHANA W.
Clasificación:

Good service great job

JOHN B.
Clasificación:

They charged me for two extra days when I returned the uhaul a day early. Not sure how that works. Guess they cant read a calendar. Will ensure I get a receipt at drop off in the future, if I use uhaul again. Probably will try to avoid uhaul. Incorrect billing!!!!

Asadullah S.
Clasificación:

Everything was ok

THASHA R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adeeb N.
Clasificación:

I wanted to rent a 4x8 trailer because the car that was towing is a small car and I saw a 4x8 trailer on the lot but they said they had none I guess maybe it was dysfunctional or it was already reserved but I got upgrade for 5x8 no extra cost and the car towed it okay so it still worked out in the end

JAMES H.
Clasificación:

My initial CONFIRMED reservation for a different site was a disaster as your system failed to know that my pickup day was a holiday. Multiple frustrating phone calls and wasted time to work through that. Poor performance from your reservation folks!!!!

Linda W.
Clasificación:

Find some better workets

Andrea R.
Clasificación:

El cliente no dejó un comentario.

Richard H.
Clasificación:

El cliente no dejó un comentario.

Daniel V.
Clasificación:

Nothing really, service was fast

Melanie B.
Clasificación:

El cliente no dejó un comentario.

Thomas A.
Clasificación:

Warmer, more personal greeting and interaction. Staff was cold and distracted.

JONATHON S.
Clasificación:

Counter agent called my wife "sweetheart". Her and I are at the counter. The young man is sitting down, feet propped up and looks at my wife and says "sweetheart, could you get those keys hanging on the wall over tbere??" Seriously alot of different things wrong with this situation. Why does this kid have his feet propped up in front of customers? Why doesn't he move his feet, clean the chair, and offer the lady a seat? Or just offer her the seat and let her decline since his dirty feet where just where customers are supposed to sit. Why is he referring to the lady as sweetheart? By far the worst experience. This kid owes my wife an apology. Uhaul owes us a full refund. Would hate for this to be handled wrong by Uhaul and this point and leave us with no option but social media. This would be real bad for business...

CHRISTOPHER B.
Clasificación:

El cliente no dejó un comentario.

Samson D.
Clasificación:

El cliente no dejó un comentario.

Kristen B.
Clasificación:

El cliente no dejó un comentario.

Alesha C.
Clasificación:

El cliente no dejó un comentario.

Angelica S.
Clasificación:

El cliente no dejó un comentario.

Sybti V.
Clasificación:

El cliente no dejó un comentario.

BUKOLA D.
Clasificación:

El cliente no dejó un comentario.

laura d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JORGE G.
Clasificación:

Need to check .. the equipment before y'all rented it out ..it damaged my appliances

James H.
Clasificación:

Very professional and nice.

Kuturu R.
Clasificación:

Customer service

Farhan M.
Clasificación:

The truck was dirty from inside had lot of issues while driving. They charge me 70$ dollar for the fuel tank while i was given the truck half empty and did not inform me that fuel tank is empty. I was in a rush so had to drive without look into it.

Roy H.
Clasificación:

El cliente no dejó un comentario.

RONALD Z.
Clasificación:

The person helping with the drop off was very efficient and made the drop off easy.

SAMUEL A.
Clasificación:

El cliente no dejó un comentario.

Adekola S.
Clasificación:

El cliente no dejó un comentario.

Abraham M.
Clasificación:

El cliente no dejó un comentario.

Nicasio S.
Clasificación:

Dolly that I rented was not loaded at the back of the truck, I did not realized until I reached my destination to load items. The worst thing is that they did not refund the $7.00 that I was charged for the dolly rental. bad experience.

VICTOR R.
Clasificación:

El cliente no dejó un comentario.

Kevin C.
Clasificación:

Booked online and was guaranteed a pickup truck to haul the motorcycle trailer. Was refused at the dealership and forced to drive a 10' truck. Had already confirmed the registration twice. Will never rent uHaul again. Also was quoted $217 over the phone. Then at pickup was quoted right at $300

Godwin N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marshall T.
Clasificación:

Very good professional service and customer friendly. Additional recommendations were very helpful.

Quinniece C.
Clasificación:

El cliente no dejó un comentario.

Huy N.
Clasificación:

the truck 17' has some weird sound when we brake it...please check for safety

RICARDO C. | Overall Experience |
Clasificación:

Great location, great customer service, clean facility, safety.

Gerardo M. | Overall Experience |
Clasificación:

Thank you very much

CORNELL RANDALL I. | First Impressions |
Clasificación:

Great customer service.

Oluremi O. | First Impressions |
Clasificación:

The Lady that helped us was effective, efficient, friendly & knowledgeable. A wonderful woman

Denise F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph U. | Overall Experience |
Clasificación:

Would still be there if there would have been a better space for my boat. It was too hard to get in and out

Noble S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

IYIOLA O. | Overall Experience |
Clasificación:

Extending operation hours till about 8pm will be nice.

Andre R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHASITY B. | First Impressions |
Clasificación:

I would definitely rent again, and refer a friend.

james s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherry G. | First Impressions |
Clasificación:

Staff here is wonderful. They went out of there way to help we . Very friendly and knowledgeable.

Weissmann A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

janice t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Patricia J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shakima F. | Overall Experience |
Clasificación:

Loved the staff especially the older gentleman that works at the front desk!

Alexis L. | Overall Experience |
Clasificación:

The staff was friendly and helpful. I had a pleasant experience at this facility.

Juan S. | Overall Experience |
Clasificación:

Great GM, most staff are friendly and courteous. I would use this location for all my storage, moving needs.

JAY F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MAYRA O. | First Impressions |
Clasificación:

Miss Sheila was excellent first time renting a storage she made the experience wonderful!

Maribel M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daphne N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GEORGE A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer v. | Overall Experience |
Clasificación:

Everyone who works here has been top notch in the 22 months that we have kept our items in storage. They are always very professional and really friendly. Especially the big black guy with smiling eyes with dreadlocks I think? He knows his stuff and has always been very kind. Also the guys who work the area when you pull up the truck. They are young black guys and are always super nice. This place has a good crew. Sorry I don't know any names but I'm terrible with them and I only know faces usually. Just want to let you know that this particular location is doing everything right and treat customers very well.

DAVID V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gertrude c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tiara E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

NANCY D. | Overall Experience |
Clasificación:

The management was timely in communicating to us problems regarding an AC leak into our unit. U-Haul staff then moved the contents of our unit to another unit to prevent further damage before we arrived to assess the situation. We appreciate this proactive solution. Thanks.

scott b. | Overall Experience |
Clasificación:

Used them a couple of times now. Secure and well-run.

Darlene May M. | Overall Experience |
Clasificación:

The location was convenient. All the staff were friendly and helpful

doloris c. | Overall Experience |
Clasificación:

That manager at this location is so very unprofessional. Dodged all phone calls and correspondence. Overcharged me to no fault of my own

PATRICIA W. | Overall Experience |
Clasificación:

The management team was easy to work with and the storage area was always clean and lights were alway working.

doloris c. | Overall Experience |
Clasificación:

I was misinformed and harrassed on several occassions. Could not actually meet eith mgmt. Theh avoided me and I feel I was overcharged. Each time I tried to process my pymt on time your staff wouldn't

geneva de shon a. | Overall Experience |
Clasificación:

not all the staff was rude it was only 2 when I first open my storage unit

RODOLSO S. | Overall Experience |
Clasificación:

Best experience ever

debra e. | First Impressions |
Clasificación:

Cutomer service was wonderful and Facility is clean

cecil m. | Overall Experience |
Clasificación:

The GM at this uhaul always went above and beyond his job to make sure I was a happy customer.

Mahhamed p. | Overall Experience |
Clasificación:

Customer service was excellent. I paid too much for my 1 way trip which the lady didn't see but in all was good.

Darlene May M. | First Impressions |
Clasificación:

I was assistant with the instructions of using the key card and got excellent instructions.

Simon Luna F. | Overall Experience |
Clasificación:

Employees are very nice.

Bobby R. | Overall Experience |
Clasificación:

It was raining very hard and no one came to check in the truck! I had to go inside to find an associate. The associates need to get off their cellphone and attend to the customers!

adrienne w. | First Impressions |
Clasificación:

N/a

IKECHUKWU O. | Overall Experience |
Clasificación:

Reliable vehicles , convenient for picking up and drop off at the most safe and friendly atmosphere 👍

DORIS A. | First Impressions |
Clasificación:

They gave me good costumer service l was happy with my cheek in

babajide A. | Overall Experience |
Clasificación:

Awesome experience

Ruby C. | Overall Experience |
Clasificación:

All employees greeted us with a smile and were very welcoming. Facility was safe and secure and clean. I would use this uhaul storage again if the need occurred. Thank you!

RON L. | First Impressions |
Clasificación:

Very pleased with the service we got.

FRANK R. | Overall Experience |
Clasificación:

Great srea.

Jerry R. | First Impressions |
Clasificación:

The lady that signed me up for storage service covered all of the information very well. She took me to the location of my storage unit and covered everything step by step. THANKS.

marjeen c. | Overall Experience |
Clasificación:

Thankful for the services

Lesly R. | Overall Experience |
Clasificación:

They have a bad customer service

Edwin C. | Overall Experience |
Clasificación:

Thank you for making the process seamlessly.

Candelario G. | Overall Experience |
Clasificación:

The staff was cool, knowledgeable. Never had a issue.

Jeneffer J. | First Impressions |
Clasificación:

Staff was great and got me set up quickly.

marjeen c. | First Impressions |
Clasificación:

Clean

Michael B. | Overall Experience |
Clasificación:

I appreciate Uhaul's business in making my transition to relocate very easy and convenient.

RODNEY A. | Overall Experience |
Clasificación:

Uhaul has sent me mail and email requesting payment of money I do not owe after the unit was empty on 4/2/2019 and even sent a email charging me a late fee. I called about it as well.

Lois B. | First Impressions |
Clasificación:

Great customer service and knowledge of products patient and courteous Thanks for the service

shaundreka t. | First Impressions |
Clasificación:

The gentlemen that assisted was very nice and accommodating. They both went out of their way to make our move in and trailer return very easy.

Ezekel C. | First Impressions |
Clasificación:

Employees were helpful and working together, helping the new guy get up to speed. Confusing instruction about rental time return of what was agreed for rentals for that day, and charges.

Vickie C. | First Impressions |
Clasificación:

Everything was all good. Got the truck and storage all at the same place. Cool...

RENE O. | Overall Experience |
Clasificación:

I’ve been dealing with u haul over 10 yrs I’ve never had any problems with them I will recommend it to anyone who looking for a great storage. I really appreciate your help and service! Thank you

opal w. | Overall Experience |
Clasificación:

Would 100 percent use this location again!!! The staff was amazing!

Charlotte S. | First Impressions |
Clasificación:

No long wait, friendly and courteous

Janice W. | First Impressions |
Clasificación:

The staff was very friendly and professional.

Mary S. | Overall Experience |
Clasificación:

Very well maintained, very helpful people. Easy to go in and out of. Easy way to pay. Very reasonable pricing. Easy to get to. Five Stars all the way.

DIANE C. | Overall Experience |
Clasificación:

I had three units here and loved the convenience and the fact that the units were conditioned. Price very comparable to other locations for unconditioned units.

andy n. | Overall Experience |
Clasificación:

Excellent customer service

Iquria R. | Overall Experience |
Clasificación:

I love this location!!

Theresa W. | Overall Experience |
Clasificación:

The staffs were very wonderful, very helpful. Would always recommend your facility to friends and family.

debra e. | Overall Experience |
Clasificación:

Great Customer service

charlene j. | Overall Experience |
Clasificación:

THANK YOU

Mohamed Osama K. | Overall Experience |
Clasificación:

Found weird flee like insects in my storage unit, was storing a new matress and bed sheets, had to throw them away.

SANJUANA L. | Overall Experience |
Clasificación:

The staff is always very friendly and very understanding. I've never had any issues or problems.

Dandyson C. | Overall Experience |
Clasificación:

Great job, will highly recommend this facility to my friends.

george r. | Overall Experience |
Clasificación:

Good storage for my travel trailer

debra e. | Overall Experience |
Clasificación:

Absolutely Great Customer Service and Well properly maintained facility.

KENNETH P. | Overall Experience |
Clasificación:

it was my pleasure to associate wit.ur company

AMBER F. | Overall Experience |
Clasificación:

They are completely awesome the GM assistant manager are very helpful and incredibly knowledgeable him and he’s staff are great

sean M. | Reservation |
Clasificación:

Customer service representative was very courteous and professional.

Sean K. | Overall Experience |
Clasificación:

The facility is clean, well lit and accessible at all time. I was happy about my time of storage at this location.

CRYSTAL P. | Overall Experience |
Clasificación:

Excellent and expedient setvice

monacelle r. | Overall Experience |
Clasificación:

The manager has the best genuine customer service skills that you can have, he loved his job, he go beyond his will to help, if i ever need services there again , they have my business

Ladarius A. | Overall Experience |
Clasificación:

Very professional there to assist whenever I needed assistance.

young-li c. | Overall Experience |
Clasificación:

Good

billy v. | Overall Experience |
Clasificación:

I'm very please with the service.

YVONNE D. | Overall Experience |
Clasificación:

Disappointed!!!!

ANTHONY B. | Overall Experience |
Clasificación:

The associates at the store were helpful and polite.

No se han enviado comentarios para esta ubicación.

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