Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area

6,122 reviews

8518 Hwy 6 S   Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

(281) 879-6065

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 879-6065

8518 Hwy 6 S
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley L 
Rating:
5.0

Customer did not leave a comment.

Wesley A 
Rating:
5.0

Super smooth and fast check in.

Ronald M 
Rating:
2.0

Arrived at 6:00 a.m. to pick up a truck. Had trouble with the check-in process which made us have to wait for an hour until the facility opened. When we identified the truck the supplies I requested were not in the truck. Once the facility opened we entered to inquire about the supplies. The facility rep informed us that our supplies were sitting out front. We had absolutely no way of knowing that. We weren’t able to get the furniture dolly and was offered an additional regular dolly. U Haul is good overall but could do a better job with a seamless transition from the Customer Service Representatives via phone and the local storefront /facilities.

Janette M 
Rating:
1.0

Elevator to my second floor storage broke more than one week . When I went to office and asked about the ETA of elevator staff told me to wait in line for his response. The only person in that place that was professional was the manager. I feel sorry for him his staff need team work/etiquette classes . It’s like they are ex cons without training the Goodwill does better with there programs

marguerite a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shane K 
Rating:
4.0

Customer did not leave a comment.

Travelle R  |  Overall Experience 
Rating:
4.0

More friendly

Terra J 
Rating:
5.0

Customer did not leave a comment.

Roger G 
Rating:
4.0

Customer did not leave a comment.

Christian O 
Rating:
5.0

Customer did not leave a comment.

Chun Y 
Rating:
2.0

Check the maintenance and inspection on trucks going out of state before renting them

Mario P 
Rating:
5.0

Love everything about this storage facility

esther e  |  Overall Experience 
Rating:
1.0

Tank indicated full when truck picked up. When I refilled the truck it took more gas than it should have to get the needle to Full 27 dollars 10 foot truck 80 miles traveled Gas was $ 3.25 a gallon Does not seem correct…

Bruce G 
Rating:
1.0

Customer did not leave a comment.

Adolfo R 
Rating:
5.0

Customer did not leave a comment.

Syed A 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

Customer did not leave a comment.

Carrie E  |  Overall Experience 
Rating:
2.0

We were given 2 access codes and not one of them worked. If it wasn't for other customers coming out we wouldn't have access to the unit. This delay our use of the truck we rented and everything has to stay on the truck until we get access to the unit.

Keith D  |  Online Move In 
Rating:
5.0

Keep up the good work

Nicasio S 
Rating:
5.0

Customer did not leave a comment.

Alan J 
Rating:
5.0

Mr Branch was very helpful and did his best even with the issues they had with the system. I would rent from this location again and recommend as well. Thank you

Claudia Q 
Rating:
5.0

Customer did not leave a comment.

Daniel e 
Rating:
3.0

The location was fine. What was not fine was the fact that the trailer was reserved weeks ahead of time at a different location and 10 minutes before my pickup I was sent a text saying I had to drive far to get the trailer. So what was the point in making a reservation that couldn’t be honored? This put me in a bind and behind schedule for the intended use. They when I requested to drop the trailer off at the location near me I was told I had to pay an additional fee when I had no choice in the first place to pick my reservation up at another location I never chose.

David D 
Rating:
4.0

Customer did not leave a comment.

mohamed a 
Rating:
1.0

I personally swept out the truck prior to rental.I reserved a dolly and they didn't have any. The steering on the truck was horrible ( alignment) most disappointing was I was charged for 20 extra miles I did not drive!

Lasandra B 
Rating:
5.0

Very helpful employees

Errol C 
Rating:
5.0

No wait, they were fully prepared for my arrival.

Keith W 
Rating:
5.0

Customer did not leave a comment.

NORIKO N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia E 
Rating:
5.0

Customer did not leave a comment.

long d 
Rating:
5.0

Customer did not leave a comment.

Steeve N 
Rating:
5.0

Great job service

Dwayne F 
Rating:
4.0

Customer did not leave a comment.

tony N 
Rating:
5.0

Customer did not leave a comment.

Brandon M 
Rating:
4.0

The employee copped a poor attitude with me while I was returning the trailer. He wanted me to back the trailer into a fairly tight spot, and I asked him to spot me while I was backing in, and he wouldn't help me. He said he could do it better and demanded me to get out of truck. I told him that I would not be allowing him to operate my vehicle and if he can help guide me back so that I won't crash into other equipment. Again, he said no. I unhooked the trailer from my truck with no help from the employee. The employee was nearby and kept talking nonsense, stated for me to wait until the manager "gets ahold of this" and they will never rent to me. I've rented equipment from U-Haul facilities all over the US over the last 24 years and always had great service. I don't understand myself why the employee was so inattentive and disrespectful toward me.

Rudy M 
Rating:
5.0

Muy satisfecho con el Servicio , luego tuve problemas en carretera y en menos de 40 minutos, llego la ayuda y todo fue muy rápido se los recomiendo.

Alexander L 
Rating:
5.0

Everything went well.

cornell l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaneeka M 
Rating:
5.0

Customer did not leave a comment.

Carlos V 
Rating:
5.0

Thanks to Branch and his team for an awesome 3 years of Great customer service and Dedication in person or on the phone Thanks 😊 👍 Keep up the good work!

COSANDRA O  |  Overall Experience 
Rating:
5.0

At U-haul It's all good!

KATHYLENE H 
Rating:
5.0

Great customer service and easy to access.

Israel P 
Rating:
4.0

Customer did not leave a comment.

Dedra G 
Rating:
5.0

Very good customer service

SHOUKAT H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jahid M 
Rating:
5.0

Customer did not leave a comment.

roy b 
Rating:
5.0

Customer did not leave a comment.

raidel d 
Rating:
5.0

Great center, with nice people and easy to find place and a huge parking lot.

Fangzhong T 
Rating:
5.0

There is these female employee that Is so rude. She lacks manner of approach and customer service in general. I will not refer anyone because of her nasty attitude but you have other employees that will go any length to keep your customers.

mercy o  |  Overall Experience 
Rating:
5.0

The service guy was extremely helpful and provided tips. Thank you

Yogesh P 
Rating:
5.0

Trey, intake and outtake service yard coordiinators were professional and made sure the equipment was installed safely before I left the yard.

Ricky J 
Rating:
5.0

Customer did not leave a comment.

GARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Customer did not leave a comment.

CHESINIQUE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy B 
Rating:
3.0

Customer did not leave a comment.

Roy B 
Rating:
1.0

My reservation included 2 dollies, but when I arrived they didn’t have any and tried to sell me a dolly. The vehicle had 1/8 gas in the tank. I shared my concerns with Krystal Rios and she thought it was a joke. She said, “what do you want me to do, weld 2 pieces of steel together to make me a dolly?” I also told her that there was only 1/8 of gas in the tank and her response was, “Are you expecting me to put gas in the tank?” I had to get gas immediately after I left the U-Haul facility. It was the worst customer service I have ever experienced. If you would like to follow up with me, my cell number is (719) 233-0498

VICTOR M 
Rating:
5.0

Am pleased all tru

temitope a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette B 
Rating:
5.0

Service was slow, not enough personnel working to support the workload.

Jon K 
Rating:
4.0

Customer did not leave a comment.

edmundo C 
Rating:
3.0

They did not give me a return receipt and have been trying to charge me extra money when I only had the dolley for two hours

ERNEST B 
Rating:
4.0

Just the hours of being able to get to unit. Some work schedules require access late night. But other then that I’ve had no complaints.

CHRIS T  |  First Impressions 
Rating:
5.0

It was clean but developed a leak in the roof that allowed rain to get into the trailer while traveling.

WADE S 
Rating:
4.0

Put more employees

JORGE R 
Rating:
5.0

Arnet, (I think that was his name) the gentleman hooking up trailer was very courteous and great customer service. Office staff was helpful too

jeff p 
Rating:
5.0

Customer did not leave a comment.

Caroline O 
Rating:
5.0

Customer did not leave a comment.

Diana U 
Rating:
5.0

They do a great job and are very helpful

Broddrick H 
Rating:
5.0

Customer did not leave a comment.

Ian N 
Rating:
3.0

When we look to getting A bigger Storage unit. The cost at your facility was much higher than other facilities, so we were forced to take on the expense of moving and creating a new relationship Cheers, John

JOHN T  |  Overall Experience 
Rating:
5.0

Thank you to the general manager for being polite, respectful and understanding. He handled my matter well. So with that being said, I'll be doing business at this location for all of my future orders. Thanks again keep up the good work!

Richard C 
Rating:
5.0

Customer did not leave a comment.

Florence E 
Rating:
5.0

Staff was knowledgeable and helpful. No issues. Everything as expected.

Jon K  |  First Impressions 
Rating:
3.0

This was the worst experience moving ever!! First of all the fact that you make reservations for a truck but don’t guarantee it is absolutely ridiculous. Can you imagine showing up to a hotel and having reservations but not having a room after you’ve traveled and spent thousands of dollars. I hired a moving company and paid them $155 an hour to pack up my stuff and was supposed to have a 26 foot truck. Two days before the move, I called to verify and confirm that I would have a truck and I was told I would the day we were supposed to pick up the truck. There was no trucks available. We had to drive 45 minutes out of our way to pick up a truck and the truck we got was 20 foot and all of our stuff did not fit. We were told we would have blankets in the back of the truck and we were charged for them, and there were no blankets for the move. After this experience, I will never use U-Haul again Do better!!!!

Jason K 
Rating:
3.0

I was only given 32 miles even though my destination was over 52 miles away and that was known upon the reservation being made and that's not including the distance from pick up to the first destination. They should give more millage if they know the destination is further.

Natalie R 
Rating:
5.0

Customer did not leave a comment.

HIEN T 
Rating:
5.0

nothing

thomas b 
Rating:
3.0

Make sure your staff don’t feed customers false hope & change up making the customer feel like she was trying to accompany someone one else after it was offered to us. I must say the other staff members were very pleasant, attentive & accommodating.. I would like to give the young man @ the S.GESSNER location who rented us the 15ft truck he went above & beyond to accommodate us he assisted us with discussing the best options it was close to closing time but, he was patient & very accommodating he made us feel as if we mattered HE DESERVES A💯FOR HIS EXCELLENT CUSTOMER

Leisa F 
Rating:
1.0

rented me a truck didn’t reversed just pulled out n they said need road assistance refuse to help

maria d 
Rating:
5.0

They were customer first. Excellent attention to details.

Rickie B 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

NELIDA R  |  First Impressions 
Rating:
5.0

I like u haul friendly and good security to us.

GRADUS O  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and professional. Storage facility was well maintained and cleaned often.

Barry S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abi F 
Rating:
5.0

Customer did not leave a comment.

Felicia F 
Rating:
3.0

Customer did not leave a comment.

Martha N 
Rating:
5.0

Branch, the GM was rude and condescending to me. I walked away and waited for Trevion to assist me further. While in the store I observed his interaction with other customers. Branch was condescending to an Asian couple as well as a Japanese lady. Branch mannerisms, the way he takes deep breaths(as if the costumers are a bother) He tries to avoids eye contact as much as possible and seems very disturbed when servicing customers. In short, Branch comes off as a Racist. My company has used this particular location for over 8 years. This is my first encounter with Branch; not sure if my other family members have had an experience with him. We are a multimillion company. In short, Branch is NOT a good for business.

Dedra G 
Rating:
5.0

Uhaul should allow refund of unused day. We were going to return the Uhaul a day early about 15 minutes into the second day and the operator said we would still be charged a full day.

Domingo G 
Rating:
5.0

Give repeat customer a small discount I repeat my rental

Henderson P 
Rating:
5.0

Staff was great especially the return guy outside.

edward c 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA J 
Rating:
5.0

Customer did not leave a comment.

HERRY S 
Rating:
3.0

Customer did not leave a comment.

Farouk K 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Me cobraron demasiado de gasolina solo por rayas que faltaron, no me dieron el tanque lleno

CLEMENTE G 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

The guy help me was a very good Appreciate him.

HUSSEIN A  |  First Impressions 
Rating:
3.0

Inadequate staff, long waiting time, efficient service better than socialization with customers

Uche A 
Rating:
5.0

Customer did not leave a comment.

Tre S 
Rating:
5.0

Very good costumer service

Ibrahim J 
Rating:
5.0

Very good experience! Easy to rent & the sales rep was so nice! Very courteous & helpful!c

laura d 
Rating:
5.0

Customer did not leave a comment.

Arnold S 
Rating:
4.0

The manager guy comes across as aggressive. He's ill tempered and somewhat condescending when you ask a question!

jacqueline m  |  Overall Experience 
Rating:
4.0

Returning after hours was a challenge due to my inability to navigate the uhaul application!

Aaron W 
Rating:
5.0

Customer did not leave a comment.

Janardhan P  |  Overall Experience 
Rating:
4.0

Overall this is a good facility. However, at times there is only one employee helping customers which makes the wait long. Unfortunately my last day at the facility my experience was not the greatest. The elevator broke down the evening of 5/17/24. I had to put back what i intended to move out. The following day. I had to use the stairs to move heavy stuff. I was told that they could not tell me when the elevator would be fixed. Other than this mishap I was pleased with the facility.

Maristela R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kinson l 
Rating:
4.0

Customer did not leave a comment.

Dedra G 
Rating:
4.0

Customer did not leave a comment.

JENNIFER A 
Rating:
3.0

However I did get the truck with 80 miles of travel before the truck ran out of gas. I put more gas it. Not realizing I put to much.. 20 dollars to much. Your welcome ok me uhaul.

CHRISTOPHER P 
Rating:
5.0

I have been with uhaul for 20years + so keep up the great work.

JOYCE T  |  Overall Experience 
Rating:
5.0

Customer care

Edison E 
Rating:
5.0

Customer did not leave a comment.

Thieu D 
Rating:
4.0

Customer did not leave a comment.

Alisha E 
Rating:
5.0

Customer did not leave a comment.

Mary W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

ROSANNA M  |  Overall Experience 
Rating:
5.0

Storage was affordable and storage grounds were clean.

Jocole R  |  Overall Experience 
Rating:
5.0

Great customer service with professional support

Barry S 
Rating:
5.0

The staff went above and beyond to help us. Very appreciated.

Barry S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mohamed k 
Rating:
5.0

Customer did not leave a comment.

LaQuanya L 
Rating:
5.0

The staff were friendly! Easy drop off process.

Navya M 
Rating:
1.0

Customer did not leave a comment.

Jeaneth L 
Rating:
1.0

Me cobraron 3 veces diferentes precios

Gilberto G 
Rating:
5.0

The service at this location was great. The issue I had was with the location I got my rental truck from. I was given a truck with no oil cap on which is what the technician that came out and looked at the truck after it cut off on me on the highway in New Mexico.

Jeffery B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATASHA D  |  First Impressions 
Rating:
5.0

Very nice

Milton O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AVA W  |  First Impressions 
Rating:
5.0

Great storage facility and very good staff!

KEITH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed A  |  Overall Experience 
Rating:
5.0

Great service. The only thing I would recommend is the large doors opening and I would assum sensors are on the individual storagews. It was difficult to keep swiping in and out for each entrance while unloading. Once you walk out you can not get back in, and with 5 peiople total moving in my help group it took almost twice as long, because each person got locked out. then when I swip to attempt to open the door, the system would log me out. plus the three swipe panels. Im all for security, but locking me out was troublesome.

DIANA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shalawnda C  |  Overall Experience 
Rating:
5.0

Top notch

JAMYE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilson R  |  First Impressions 
Rating:
1.0

When I completed my move out Sunday 17, 2024, there was no one in charge to handle my dispute as was stated, with my money. I also was disappointed with the rental truck breaking down and couldn't get any assistance. Misplaced my key to the storage and couldn't get any assistance.

halbert m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE P  |  First Impressions 
Rating:
5.0

All about the customer needs, great staff.

John S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alice m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donzell L  |  Overall Experience 
Rating:
5.0

Absolutely nice and polite people working over there

VICTOR W  |  Overall Experience 
Rating:
5.0

The best so far

Ganiat a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JON L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rochelle d  |  Overall Experience 
Rating:
5.0

Derrick short(I think that’s his last name) was extremely helpful. Even though they were closing he came out to see if we needed help. We decided to come back the next day since it was dark. He was just as helpful the next day. But there was ONE rude employee with blond tipped locs, everyone else was helpful.

MONICA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Z  |  First Impressions 
Rating:
5.0

This was my first time using storage. The crew was so very helpful! It was expensive and my only complaint is moving out 2-3 weeks before payment due, they give you NO MONEY BACK!! Instead, immediately rent out and pocket the$ you had paid up to the date. Aren't we all getting tired of being screwed every way we turn???

APRIL D  |  Overall Experience 
Rating:
5.0

Say hello to Denzel n the crew.

JOYCE T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERONICA Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliz R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hany K  |  Overall Experience 
Rating:
5.0

The staff was very knowledgeable and professional.

OPAL D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany B  |  Overall Experience 
Rating:
3.0

The price was just too much, other than that it was cool. Thanks,

Calvin J  |  Overall Experience 
Rating:
1.0

Someone was parked in my paid spot and it took Uhaul over 24hrs to locate the culprit. Then when I was finally able to park my truck it was broken into in less than 24hrs.

Luis G  |  First Impressions 
Rating:
5.0

Very nice facility

ROSIE A  |  Overall Experience 
Rating:
5.0

The manager Branch has always worked with me with any issues I have had with my storage pmnt and always been very respectful and kind. His employees are kind and respectful .

AIMEE S  |  Overall Experience 
Rating:
4.0

Storage hours should be open earlier and should close later then they currently are.

Juan G  |  Overall Experience 
Rating:
5.0

The staff were very friendly and professional and they made moving into the storage easy for me. I really appreciate and would recommend this particular Uhaul to my friends and family should they need it. Thank you guys

maudline s  |  Overall Experience 
Rating:
5.0

Uhaul is great I never had any issues or problems. Love u guys.

danielle t  |  Overall Experience 
Rating:
5.0

Estoy muy satisfecha con sus trabajo y sus trabajadores súper amable muchas gracias por tan buen servíos nunca tuve ningún inconveniente gracias

Nancy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CREIGHTON P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Savannah D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EARL J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHEL C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lequinta G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin F  |  Overall Experience 
Rating:
5.0

I've had this storage for some years now. The staff was pleasant and helpful? This is far one of The best storage places that I have ever kept my furniture. Thank you so much.

TAMMY M  |  Overall Experience 
Rating:
5.0

The lady was really he

ROSIE A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia O  |  First Impressions 
Rating:
5.0

The lady who helped me was very professional and friendly. She made sure my check in and check out was speedy and prompt, and she was very friendly and helpful.

VAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER D  |  Overall Experience 
Rating:
5.0

Good and perfect

OLUSHOLA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONIA C  |  First Impressions 
Rating:
2.0

elevator was broken several times which made moving items very difficult. Carts were not always available.

Elizabeth S  |  Overall Experience 
Rating:
5.0

Please keep up the good work, and thank you.

TED D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Savannah D  |  First Impressions 
Rating:
1.0

Thank you for your service.

Nedna W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles A  |  Overall Experience 
Rating:
4.0

Put additional Restrooms upstairs

AUGUSTINE O  |  First Impressions 
Rating:
1.0

Staff was very rude and unprofessional did not have a pleasant time while talking to staff members especially the older African American man who I think was a manager And the younger Hispanic woman. So happpy to have loved what a relief

tiaja b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff N  |  First Impressions 
Rating:
5.0

Pls forgive me as I don’t know the employees name but as I walked in for my reservation he was very polite and greeted me with great professionalism! While making the reservation for my storage room the manager assisted with great customer service. Day2: I couldn’t get the latch to slide on my unit so I called the front desk. The employee came over quickly to assist and even called for someone to come take a look at the problem. Thank you for being polite, customer service friendly and urgent to my request.

Shanell D  |  First Impressions 
Rating:
1.0

Branch Young was super rude. Did not even hear us out. He needs to learn about manners.

Parth P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taiwo T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER D  |  First Impressions 
Rating:
4.0

The bathroom in building where 2895 is, needs some attention, maybe a lot

Shahab M  |  Overall Experience 
Rating:
5.0

Service are really good staff members are helpful

antonio f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W  |  Overall Experience 
Rating:
3.0

Facility is okay. Experience would’ve been great if it wasn’t for the HVAC failure flooding out my 2 units. Staff on site are excellent. Prompt assistance always, very helpful during the whole ordeal. Give those guys raise. The insurance process could happen faster. Maybe a little more attention to the customer when U-Haul is at fault. Average experience. Have had better with you guys. Still a returning customer.

CHASE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trang T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dari C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason T  |  Overall Experience 
Rating: