Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area

5,922 reviews

8518 Hwy 6 S   Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

(281) 879-6065

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 879-6065

8518 Hwy 6 S
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

bazi M. 
Rating:
5.0

No issues

Satinder J. 
Rating:
5.0

Customer did not leave a comment.

Kari C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

mohamed A. 
Rating:
4.0

Customer did not leave a comment.

mohamed A. 
Rating:
5.0

Customer did not leave a comment.

Andera P. 
Rating:
5.0

Nothing

Walter B. 
Rating:
4.0

Customer did not leave a comment.

JON LARS L.  |  Overall Experience 
Rating:
1.0

The track maintenance are very bad, and so may rule ,like let them take a pic of you self and called my friend don't satisfy with giving her nuber

samira S. 
Rating:
4.0

We ordered 1/2 dozen blankets as well. The person helping my husband get the trailer put the blankets next to the trailer instead of in it. Wouldn't it make more sense to just put them inside? My husband wasn't aware of this and drove off without them. And when we needed them we didn't have them. If she had put them inside, all would have been well.

David G. 
Rating:
5.0

Mud caked in the inside the trailer

alberto G. 
Rating:
4.0

Customer did not leave a comment.

Irvin J. 
Rating:
5.0

Customer did not leave a comment.

francis M. 
Rating:
3.0

I was over charged for my rental and I complained about it. However no one has reached out to me

dorcas T. 
Rating:
5.0

The pickup was quick and fast. In and out in less than 15 minutes.

Barry D. 
Rating:
3.0

The car transport trailer that was issued to me was not in good working standards. The ratchet handles that are used to tighten down on the straps that keep the car from moving were rusted and made it near impossible to operate. It took a lot of effort for me to get them working properly. Luckily I was able to tighten down on the with help from a second person.

Julio P. 
Rating:
5.0

Customer did not leave a comment.

Herman T. 
Rating:
5.0

Customer did not leave a comment.

PRINCE S. 
Rating:
5.0

Customer did not leave a comment.

Hyacinth W. 
Rating:
4.0

Customer did not leave a comment.

rochelle d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Baraka C. 
Rating:
4.0

My 10ft truck is not working properly. I informed the timely location they transferred the roadside assistance and the machine gave 90 minutes eta I lost work and time I informed him I could not able to wait And took another rental and finished my job

Syed J. 
Rating:
5.0

Take some sort of action for the garbage employee RAJ from Postmart Business Center 244 S Randall Rd Elgin IL 60123 report him or do something he's hurting uhaul as a brand

emmanuel R. 
Rating:
5.0

Customer did not leave a comment.

Broddrick H. 
Rating:
3.0

Need to work on keeping stirafe area mire dryer

annanias A. 
Rating:
2.0

Be sure to tell your customers when their requested drop off location is closed and not accepting returns. That way they don't have to drive two plus hours out of their way to return equipment. In the past, I've never had an issue with U-Haul but this experience has soured me on the brand.

Ben J. 
Rating:
5.0

Derrick short(I think that’s his last name) was extremely helpful. Even though they were closing he came out to see if we needed help. We decided to come back the next day since it was dark. He was just as helpful the next day. But there was ONE rude employee with blond tipped locs, everyone else was helpful.

MONICA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon S. 
Rating:
5.0

They went the extra mile to straighten to help us.

cristobal G. 
Rating:
5.0

Customer did not leave a comment.

Broddrick H. 
Rating:
5.0

Nothing.everything it was great in both locations.awsome people

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Ganiat A. 
Rating:
5.0

Customer did not leave a comment.

Tangi B. 
Rating:
5.0

Customer did not leave a comment.

Omar Z.  |  First Impressions 
Rating:
5.0

Nothing. Everything was perfect.

mike S. 
Rating:
4.0

Customer did not leave a comment.

DADI S. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Kendy B. 
Rating:
5.0

Customer did not leave a comment.

Collister E. 
Rating:
4.0

All of the workers was nice and friendly the best location I have ever been to where nobody gives attitude..

kennika F. 
Rating:
4.0

Customer did not leave a comment.

Angie C. 
Rating:
5.0

The Manager on this date January 27th Morning was great and resolved the that I have.

JAMES CHINEDUM N. 
Rating:
5.0

Customer did not leave a comment.

PRINCESSI G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Good

Kingsley O. 
Rating:
5.0

Customer did not leave a comment.

Eileen S. 
Rating:
5.0

The staff here is so friendly and helpful!

BETH V. 
Rating:
5.0

Very good service!!!

ANAR E. 
Rating:
5.0

Customer did not leave a comment.

Broddrick H. 
Rating:
4.0

Customer did not leave a comment.

Stuart S. 
Rating:
5.0

Great service friendly staff and well maintained equipment

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Sharonda B. 
Rating:
5.0

This was my first time using storage. The crew was so very helpful! It was expensive and my only complaint is moving out 2-3 weeks before payment due, they give you NO MONEY BACK!! Instead, immediately rent out and pocket the$ you had paid up to the date. Aren't we all getting tired of being screwed every way we turn???

Jeani D.  |  Overall Experience 
Rating:
1.0

I reserved a pickup truck and trailer at a specific location 5 miles up the road, and my pickup location was moved without my knowledge to a place 11 Mi up the road, and then when I get there even though I'm able to reserve a truck and trailer online and it's not posted anywhere on the website that y'all don't do that anymore I was told I can't get what I reserved so I end up having to spend more money than I wanted to spend, and it also doesn't stay online that you can't use a debit card to rent a pickup truck and a trailer, now I don't know if you are aware of this but that is called false advertisement, I will be looking for a refund as soon as possible

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

mohamed A. 
Rating:
4.0

I took the truck and its headlight went up out of order it was very hard to drive at night time And the driver's side door is not closed properly This time very hard to drive I was not able to drive my work stop in the middle Even I took 3-time trucks in the same month

Syed J. 
Rating:
5.0

Say hello to Denzel n the crew.

JOYCE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

AFFISS S. 
Rating:
5.0

Just keep on doing that you do bes

Anthony L. 
Rating:
5.0

Great manager there ,& employees are great. I rent alot, & it's always the same with these guys Just wanted to give them there flowers now!!!!!! Leon Jules

LEON J. 
Rating:
5.0

Customer did not leave a comment.

VERONICA Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janel D. 
Rating:
5.0

Customer did not leave a comment.

Broddrick H. 
Rating:
5.0

Customer did not leave a comment.

Hany K. 
Rating:
5.0

Everything was ok so far, I made my reservation I was running late I communication with I received my truck and the person who check me out with the truck was very friendly helpful and Hava aplesant personality. I rented from uhaul whenever am moving that Sugarland airport location is the best.

MAUREEN W. 
Rating:
5.0

Customer did not leave a comment.

Eliz R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisca E. 
Rating:
5.0

Customer did not leave a comment.

kolapo O. 
Rating:
5.0

Staff is friendly and efficient.

Milton T. 
Rating:
5.0

Trucks need to be checked thoroughly. There was a box leaking some kind of liquid. We didn't think of checking before leaving, I'll know for next time. Otherwise, all was good. The two ladies in the front were very helpful and professional.

Juan A. 
Rating:
4.0

Customer did not leave a comment.

Oluwabunmi A. 
Rating:
5.0

These are professionals. They bring even plastic wrapper for our sofa. Did the job very well.

margaret W. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Hany K.  |  Overall Experience 
Rating:
5.0

Very professional and personable experience. Pick up and Drop off service was outstanding.

Bobby A. 
Rating:
5.0

Thank you so much for a great services

CHINWE A. 
Rating:
4.0

The mileage is quite expensive in my opinion on top of having to gas up the vehicle the entire transaction for 7 hours of use was almost $75. That seems like quite a bit. Also requiring the gas level to be at 1/4 tank upon return when it wasn't originally at 1/4 (it was less), doesnt make alot of sense.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

seeyar Q. 
Rating:
5.0

Customer did not leave a comment.

Dorian M. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Rosy L. 
Rating:
5.0

A very complete location.

STEPHEN S. 
Rating:
3.0

The covered trailer I rented smelled of gasoline and had a metal rod left behind by another customer. I can deal with those minor complaints. The major complaint is that the attendant at the location said he would calculate the miles on the trailer... How??? They're unlimited miles and there's no engine, no tachometer and no odometer. I think he just got confused. There should only be a charge per day on trailers.

jose G. 
Rating:
5.0

Yo dejaría todo tal cual está muy buen servicio, Chris dominio perfecto de los dos idiomas, buena presencia , muy amable y servicial

Jorge Y. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Irele E. 
Rating:
5.0

Customer did not leave a comment.

stephen K. 
Rating:
5.0

Customer did not leave a comment.

Guillermo P. 
Rating:
5.0

The customer service was exceptional. The entire team was very cheerful and helpful. Very good experience.

Tracy J. 
Rating:
5.0

The staff was very knowledgeable and professional.

OPAL D.  |  First Impressions 
Rating:
5.0

Good customer service,

Sultan N. 
Rating:
5.0

Bueno

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

Muhammad Asad H. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

Oluwafunmilayo O. 
Rating:
4.0

Customer did not leave a comment.

Brittany B.  |  Overall Experience 
Rating:
3.0

The price was just too much, other than that it was cool. Thanks,

Calvin J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NELSON T. 
Rating:
1.0

Someone was parked in my paid spot and it took Uhaul over 24hrs to locate the culprit. Then when I was finally able to park my truck it was broken into in less than 24hrs.

Luis G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Very nice facility

ROSIE A.  |  Overall Experience 
Rating:
4.0

Easy pick up and drop off. Nice team.

Ruben H. 
Rating:
4.0

Customer did not leave a comment.

Kendra N. 
Rating:
5.0

Customer did not leave a comment.

seeyar Q. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Me encanto todo

Elio N. 
Rating:
5.0

Nothing I was perfectly content

Darryl F. 
Rating:
5.0

The manager Branch has always worked with me with any issues I have had with my storage pmnt and always been very respectful and kind. His employees are kind and respectful .

AIMEE SMITH A.  |  Overall Experience 
Rating:
5.0

Continue to put the needs/service of the customer 1st and again Thank you Branch

naheem O. 
Rating:
4.0

Storage hours should be open earlier and should close later then they currently are.

Juan G.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and professional and they made moving into the storage easy for me. I really appreciate and would recommend this particular Uhaul to my friends and family should they need it. Thank you guys

maudline s.  |  Overall Experience 
Rating:
5.0

Uhaul is great I never had any issues or problems. Love u guys.

danielle t.  |  Overall Experience 
Rating:
5.0

Estoy muy satisfecha con sus trabajo y sus trabajadores súper amable muchas gracias por tan buen servíos nunca tuve ningún inconveniente gracias

Nancy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CREIGHTON PAUL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Savannah D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EARL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHEL C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lequinta G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
5.0

I've had this storage for some years now. The staff was pleasant and helpful? This is far one of The best storage places that I have ever kept my furniture. Thank you so much.

TAMMY M.  |  Overall Experience 
Rating:
5.0

The lady was really he

ROSIE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia O.  |  First Impressions 
Rating:
5.0

The lady who helped me was very professional and friendly. She made sure my check in and check out was speedy and prompt, and she was very friendly and helpful.

VAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER D.  |  Overall Experience 
Rating:
5.0

Good and perfect

OLUSHOLA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONIA C.  |  First Impressions 
Rating:
2.0

elevator was broken several times which made moving items very difficult. Carts were not always available.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Please keep up the good work, and thank you.

TED D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Savannah D.  |  First Impressions 
Rating:
1.0

Thank you for your service.

Nedna W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
4.0

Put additional Restrooms upstairs

AUGUSTINE O.  |  First Impressions 
Rating:
1.0

Staff was very rude and unprofessional did not have a pleasant time while talking to staff members especially the older African American man who I think was a manager And the younger Hispanic woman. So happpy to have loved what a relief

tiaja b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff N.  |  First Impressions 
Rating:
5.0

Pls forgive me as I don’t know the employees name but as I walked in for my reservation he was very polite and greeted me with great professionalism! While making the reservation for my storage room the manager assisted with great customer service. Day2: I couldn’t get the latch to slide on my unit so I called the front desk. The employee came over quickly to assist and even called for someone to come take a look at the problem. Thank you for being polite, customer service friendly and urgent to my request.

Shanell D.  |  First Impressions 
Rating:
1.0

Branch Young was super rude. Did not even hear us out. He needs to learn about manners.

Parth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taiwo T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER D.  |  First Impressions 
Rating:
4.0

The bathroom in building where 2895 is, needs some attention, maybe a lot

Shahab M.  |  Overall Experience 
Rating:
5.0

Service are really good staff members are helpful

antonio f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W.  |  Overall Experience 
Rating:
3.0

Facility is okay. Experience would’ve been great if it wasn’t for the HVAC failure flooding out my 2 units. Staff on site are excellent. Prompt assistance always, very helpful during the whole ordeal. Give those guys raise. The insurance process could happen faster. Maybe a little more attention to the customer when U-Haul is at fault. Average experience. Have had better with you guys. Still a returning customer.

CHASE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trang T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dari C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason T.  |  Overall Experience 
Rating:
5.0

No comments

JANNETTE T.  |  Overall Experience 
Rating:
5.0

Staff was very friendly & professional.

MIGNON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kari B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Good costumer service

DORIS A.  |  Overall Experience 
Rating:
4.0

Price was to high especially when you have more than one unit it adds up

Annette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanmay S.  |  Overall Experience 
Rating:
5.0

If I should need storage services again, I will come back to this location. Thank You All

MIKITA R.  |  Overall Experience 
Rating:
5.0

I need copy of payment please receipt of total payments after truck was dropped off. My email cj65116@gmail. 2819030062

christine j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

keandra l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DANYELLE M.  |  First Impressions 
Rating:
5.0

Best place to store and secure.

Khalid A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber R.  |  Overall Experience 
Rating:
3.0

I noticed a staff encouraging another staff (while teach long them how to complete a task) charge someone improperly because they were not present and did me the same way, charging me an additional day though I was present with the rental waiting for their system to come up. The facility was well kept which is why the rating was given average due to my distraction being resolved after the dispute as well as having a clean and seem less unit to use for the time I did. Without that I would have given this location 2 stars

Lanesha K B.  |  Overall Experience 
Rating:
5.0

Excellent storage place

ERNEST RAY s.  |  Overall Experience 
Rating:
5.0

Always pleasant when i came in. There was never any dirt inside of facility. Restrooms always clean.

Debra D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA H.  |  Overall Experience 
Rating:
5.0

Very friendly staff Branch help in all aspects of me moving in and moving out I will be back in the future

Joseph U.  |  Overall Experience 
Rating:
5.0

I really appreciate the facility and the security of my items stored for over a year.

TAWAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeMonica R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

OLUWADAMOLA A.  |  Overall Experience 
Rating:
5.0

I like been using this facility for my storage needs for so many years. The employees are always friendly, respectful and helpful.

Rosemarie H.  |  First Impressions 
Rating:
4.0

Keep doing the good work

FRANCIS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Y.  |  Overall Experience 
Rating:
4.0

U hall is best storage so far. Will recommend or refer some of my friends too. I love it. I really appreciate you guys.

Chinesom E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCARLET A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paola A.  |  Overall Experience 
Rating:
5.0

Uhaul storage space was clean an well maintained. I will use Uhaul again if I need to again!

ALBERT R.  |  Overall Experience 
Rating:
5.0

Very friendly staff and managment ,always helpful and accommodating ,would definitely recommend this location to others ...Thanks again

Edward H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEDRIC C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE W.  |  First Impressions 
Rating:
5.0

Good overall just one rude young woman on the phone giving me attitude for no reason and inaccurate information.

Rory A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clarence W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara S.  |  First Impressions 
Rating:
1.0

When I moved out and called the next day to inform the staff. Nobody was willing to go verify and move me out in the system so I don’t get billed. They made me come back to video tape the empty and clean room and show them before they remove me from the system. What a lazy crew. I am not going back there and I won’t recommend your service to anyone. I had a much better experience with other companies!

IDRISSA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

UDEME U.  |  Overall Experience 
Rating:
5.0

Good customer service

nimota b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NYOK D.  |  First Impressions 
Rating:
3.0

The system allowed me to reserve a unit that was not actually available when I arrived. Instead of an outdoor drive up unit, they gave me an indoor unit that was a 5 minute walk from the entrance. I dont own to even use the unit, too much hassel. The manager (same guy in all the photos, bald with a goatee and mustache) was a total jerk to the lady in front of me and to me.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Excelente servicio!

Sharon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANISHA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rekiya T.  |  Overall Experience 
Rating: