Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly
Always clean & well lit. The unit was always comfortable & easily accessed
Container did not show up in the tracking system. I called to determine status and was told the container was late arriving to Fayetteville due to a lack of drivers because of COVID. I was told I would get a $50/day credit. It was delivered 1 week later than first estimate. When I asked about credit, I was then told the container was actually delivered to Fayetteville on schedule which was contrary to what I had been told when trying to track its location, so no refund would be given. U-Haul at some point lost track of the shipment and provided incorrect information.
The inside cab of the truck had an awful, strong, odor of cigarette smoke. We had to purchase air fresheners to even be able to ride in the truck. Upon picking up the truck there wasn't anyone outside to tell us which truck was ours, we had to ask and the guy just pointed.
Everything went smoothly as planned.
Thanks!
Lot is Very well organized and absolutely spotless. You can see the management is right on top of his store, and the employees like working there. Keep up what you are doing, great job.
Thank you
Very professional, quick & easy
Very friendly and professional staff.
Nice place.
Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.
Thank you
I can't think of anything that needs improvement at this site. Employees were very friendly and helpful. On a scale of 1-10 employees were 11.
Service is everything so keep it up
I have been double charged for milage and charged a fill up fee for a truck that broke down. Hire new management for this location
Build another location ;)
The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star
I got nothing but excellence from this Uhaul location. From the courtesy call after I reserved the rental, to the employee who wrang me up when I picked up the rental, to the gentleman who got the rental ready for me all the way to the amazing employee who took care of me when I returned the rental (I'm sorry, I didn't catch any names ☹). This location should be super proud of their employees, because they are all the epitome of excellent customer service. Thank you!
Had to change vehicles using 4 x 7 trailer. Was told per contract could not help me. Had to re rent same trailer because person using trailer turned it in thinking had to. After renting same trailer again was told they could have made change. Very pathetic treatment% Also on second rental period (24) hours was asked when I would have back. I said The term was for 24 hours, was told no it was for when was available( after re renting) Even though there was no other contract for or even waiting. Was extremely rude and unprofessional. Made me not want to deal with uhaul. Not caring about me only that they might get to rent again Very disappointed Kingman Stocton hill branch. The man not woman 12-23-2020. Approx 11:45 to 13:30 David Leyhue 928 897-0940
The van had an issue with the tpms system and always showed the right rear tire needed air. When questioned, I was told it was fine and they knew it needed service. The van was filthy. Also, the guy working in there never wore his mask in the middle of a health pandemic. I will rent somewhere else next time.
Check the transmission On this truck.
specialist waiting at drop-off station, very fast and convenient thank you
Zero star rating. Boxes were two days late which caused us to have to hire a crew instead of friends and family to unload. Additional $300 expense. I placed an order for U-Haul boxes TO BE DELIVERED to a home. Nobody from U-Haul told me delivery was not possible in Kingman, Arizona. I took the time to call ahead to speak with the Kingman warehouse and they informed me they will not be delivering the boxes! I placed the order over the phone with you Tacoma, WA location. Shouldn't I have been told up front delivery was not an option? Additional $350 expense to have the boxes picked up and returned empty. I would have used ABF Freight had I been told upfront the truth. Shame on you! Horrible customer experience, never again! I will go out of my way to warn friends and family to not do business with U-Haul. Very unhappy and upset with overall experience.
The gentleman, came out to greet me, when I pulled in with the Trailer. He was so proficient at his job, I didn't even have time to get his name. He has waited on me before. Does his job well. 5 Stars! He knew who I was by the trailer, and started the turn in on his internet device before I could get out of the pickup. Outstanding Service! Thanks... Elwin
The staff that made my reservation was very helpful..... However, in typical U-Haul fashion.......... my RESERVATION did not mean a thing. Once again, U-Haul attempted to completely rearrange my reservation. Not only would this have destroyed my tightly restricted schedule and cost me a ton of money, but the woman whom called to change my resv. was insensitive to my situation, rude and unprofessional!! Acting as though she was doing me a favor to find me a box 400 miles away, I could go get myself!! Then my box was delivered a MONTH early! I had no where to take it to. Hence, my paintings had to sit in a warm warehouse for a month! And even though my resv. to pick it up was again going to be changed, the manager (Seris) at this Kona store was the first U-Haul employee who has EVER tried to resolve the situation it put ME in!! She went above and beyond to make it right.
Everything was great
Very polite and helpful staff.
I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.
To close off the inside climate control units at 5 pm put a strain on me with my schedule.
very rude personnel when I checked the oil (which was low )
The employees there were very good , especially the man who loaded my u-boxes . He was super polite.
Alisha was knowledgeable and friendly. Very happy with our whole experience 😊
Very professional and pleasant personnel.
Friendly, efficient and very knowledgeable
Uhaul staff were very helpful and friendly
The only challenge I experienced was in trying to get a live person on the phone at this facility.
Special thank you to Brittany for great customer service.
The new tow dolly was much easier than my experience with past towing of cars. Jim and the women working on the 10th and 11th of November were very helpful and familiar with the equipment.
Great service no suggestions
Nice people, clean truck. Xlnt service.
The manager was very forthcoming and friendly!
Had to drive 120 miles out of my way to get a truck Originally plan was Havasu had too drive to king man Az 6 hrs after my original time Which caused a desaster for my move I had people to load an unload I wil never use uhaul again
Very poor customer service
When I tried calling, the phone rang and rang I finally hung up and went over to the facility There were three people there so I did not know what the problem was 10 minutes earlier. The van I rented was not washed i.e dirty windshield. The van was great, a lot of power for the load I had. Easy turn in
Other than being charged .99 per mile instead of the weekday rate of.79 The equipment was spotless, They supplied me with a 26ft. truck with short notice and that in itself was amazing. The customer service at this store is top tier I've yet to find a place that equals or is even close, StocktonHill your the best.
The agent at the pickup facility was very helpful and friendly. No problems at all with the pickup and return. My only concerns are (1) the availability of the trailer I originally wanted, and (2) the online reservation website was somewhat confusing. Overall, very satisfied.
The ladies in Kingman are the BEST, very much recommend !!!!
This person was also very helpful and friendly
fast and easy
Containers arrived in 2 deliveries, but the man was generous & helpful. I requested a refund for the unused storage, but was told no refunds are given. I had 3 U-Boxes stored early August thru Oct 7, paid thru Oct 17. Why not a refund of unused space?
I must say these people at Stockton hill Uhaul are amazing, I return the truck and they were already getting it ready for the next customer. the quality of your employees is a direct result of the management staff overlook. One class act. Very clean equipment, polite, and extremely knowledgeable. workers. THANK YOU, Steve SNS RELOCATION SPECIALIST
Person behind the counter was on a personal call and ignored me for about 5 minutes. Uhaul messed up my reservation and forced me to scramble trying to find a new truck and I ended up with a smaller truck which made things extremely tight.
Not one employee in Kingman AZ wore a mask which was uncomfortable having had a family member who have had covid and became very ill. Rented me a car hauler that after I put my vehicle on had a flat tire waited to get repaired delayed my trip forcing me to rent a hotel instead of going straight to my house other than that Hemet was the complete opposite, everyone wore a mask and helpful.
Fast service
Keep up the good work
Quick and customer friendly.
Need more Equipment available
Thank you
We were on a very tight schedule to transport our sold vehicle to the buyer. We had set up our pickup of the tow dolly at Golden Valley, AZ which is 5 miles from our home and a week ahead of time. Then just an hour before the scheduled pickup time we received a text saying the equipment was not available there and we were diverted to Kingman, AZ which is 22 miles from our home. Needless to say this made us late for our delivery and almost caused the loss of the sale.
Great experience overall
Nothing. Everything was perfect.
very helpful staff and we were in and out quickly
The entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.
need better parking.
Excellent, quick and accommodating!! Beautiful facility!!
Excellent facility, timely email notification for rental payment due. Recommend
All the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.
You need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn’t melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler😷🔥🌕
Jim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.
They were very friendly. Would recommend them to my friends.
Some of the staff are a little hard to work with
Never had an issue, we had 4 u-haul units for 16 months and this was one of them.
The staff are exceptional.
Everything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.
Thank you
Great price, easy access. Very clean units and restrooms.
I was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.
Nice people and good facilitie
The worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.
James Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!
Helpful people and made the move easy and affordable.
Your staff was always friendly and helpful
Your facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.
Lack of customer service and knowledge.
Very courteous helpful staff. A very nice experience
Great place !
A nice clean place. Friendly people that work there
Great
Thank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.
Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.
I was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!
Thanks for your good service.
It was all good
Awesome indoor facility! 5 stars.
Great storage place
Quick great service
My entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.
Everyone was very helpful, courteous. I was pleasantly surprised. I would use again..
The facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!
Very helpful, very clean.
everyone was nice and very helpful
great people and service
thanks for your help for my storage needs.
Everyone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.
Very helpful and friendly.
The staff works collaboratively to accommodate clientele’s needs. They always have a smile and that makes me feel comfortable. Thanks.
I have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!
Courteous and helpful customer service.
Very friendly personnel and took time to answer all of my questions.
Smooth and easy...great customer service.
clean, well run
Crew is the best
Courteous and friendly service by the staff. Thanks
Great place!
A 10
Great facility--Jennifer was super helpful!
Was the nicest storage unit I have ever used happy with the client control! Thank you
Very professional and fast
First time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.
Wonderful customer service
Easy to get the space. Manager were efficient, professional and caring.
Ubox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.
Thank you !
Good service. Thanks
The entire staff was friendly and helpful. Trusted
The only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful
Outstanding customer service, easy access, safe.
Very clean—staff very helpful
Very helpful!
Thank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.
The reason why I closed our account was because the price went up.
everything worked out very good
Staff was very accommodating and great to work with.
Love the staff
I rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.
The friendliest and most helpful staff I have had the pleasure of working with...top of their game!
Best deal in town
Very helpful and friendly, welcoming
Very friendly and knowledgeable staff
Service was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.
Extremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks
Keep up the great job.
Everything went smoothe!
Very helpful
The only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on
Very helpful.
I will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.
Customer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.
Sorry it did not work out for me renting a unit, but the assistance was great!
Staff at this location are courteous, helpful, and have a great attitude.
Friendly staff, very nice storages
Thanks guys for helping our move a little easier and less stressful.
U-Haul, Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA. Thank you so very much! Sincerely, Edwin Q. Rosales
The only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.
good
Friendly and always willing to help
The Staff was always helpful and friendly!
All around great service. No complaints here. Thank you again.
Everyone is very professional, courteous, helpful and kind.
The steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.
Very helpful staff may my UBox experience great...
I thought my storage was “secure” went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a “secure” storage and it Wasn’t.
U-Haul is the best when you need to store you stuff
