Everything was great, the exceptional customer service from start til finish. I think that this facility is the best truck rental place I've ever been in. I have already recommended their services to a friend.Kim L.
Customer Reviews for U-Haul Moving & Storage At Statesville Road
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location, Bojangles across the street your turning down, Citgo at the corner)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alexis A.
Customer service was rude on pickup but the return employees were more pleasantjanell C.
Customer did not leave a comment.Z'NIYA A. | First Impressions
More attention to your clients in order of arrival.John B.
Customer did not leave a comment.Justin D. | Overall Experience
Will never use nor recommend uhaul to anyone.Malcolm-Jamal J.
This has been the worst experience for me . I'm very dissatisfied with everything this company has put me through . Since the 15 of Nov until now an trying to be done with this back an forth with money an being very unprofessional its no excuse for this .Joannie T.
Employees don't have a clue to help a customer. The trucks are marked an eighth of a tank under what you sign for. Mileage was wrong , wanted empty truck ,no dolly. Couldn't do that. One of the worst i have usedmichael S.
Thank you for being very professional when you guys want to be home celebrating Thanksgiving with family and friends. You guys got me in and out and very appreciated!!!Senceria W.
Customer did not leave a comment.Shaundra G.
Customer did not leave a comment.ERIC R.
Get someone with better customer service. She didn't acknowledge or seem as if she wanted to assist. I wanted to stop off at a location closer to me & she discussed it saying it won't be available when it was. She had me placed to drop it off at Sharon after I told her Steele creekMyeshia L.
Customer did not leave a comment.GERALD S. | First Impressions
Customer did not leave a comment.Tarsha K.
Customer did not leave a comment.BETTY R. | First Impressions
Stafff was very friendly and was looking for best deal for me.Ardie C.
Great customer service ! Could I please have a detailed copy of my receipt please thanksdavid C.
Customer did not leave a comment.JOHNNA H. | Overall Experience
Everything was botched from the rip. Delivery to address was guaranteed, but was not. Additional expenses incurred because of the need to move the items after shipment. Items were damaged, but not covered despite insurance purchased. I was charged without authorization for multiple months after the box was returned. Moving is stressful enough, Uhaul made every part of the process more stressful. Incompetent, unprofessional, and unconcerned is how I would describe most of the "service" along the way. Awful experience!William B.
Customer did not leave a comment.Kisha P.
Customer did not leave a comment.Felicia B.
Great easy nice well friendlyTera S.
The staff was also wonderful, especially Maurice. He greeted everyone that arrived. He was all over checking people in and quickly turning around the rentals.Deborah S.
Customer did not leave a comment.Charlie P. | Overall Experience
The facility was wonderful! It was well lit and very clean. My items weren’t that dusty like the last storage unit I had in the past. The only issue I had was not being able to have access to dollies :Sherron R. | Overall Experience
Customer did not leave a comment.Darren C.
Customer did not leave a comment.Kelsey J. | Overall Experience
Very nice n friendlypamela N.
Customer did not leave a comment.Autumn O.
Customer did not leave a comment.Nikita C.
Customer did not leave a comment.Neon G.
The truck was clean but by U-Haul standards the truck was in poor shape. Not because of the location but from use and damage caused from previous rentals prior to our rental. The truck should be replaced.Badger C.
Very wonderful customer serviceRashid G.
Mileage was u see estimated I should be getting money back and the time gas was almost full when I returned other than 1\ 4 th is a tankmichael W.
Customer did not leave a comment.MICHELLE L.
Easier to find drop boxAspen T.
Customer did not leave a comment.nikita W.
Excellent serviceLuis A.
The staff were great and helpful.Ben L. | First Impressions
Friendly staff! Mechanic seemed sincerely interested in doing a good job and working quickly.Greg W.
Customer did not leave a comment.Dwayne G.
The service at this facility was excellent and the employees was very polite and helpful. (QUESTION): i paid $144.00 for the rental truck by debit card which was based on an estimate of 75 miles to be driven that day. I driven approximately 35 miles. Will the adjustment be reimburse back into my debit card? Thank.JOHN C.
Customer did not leave a comment.Rosalyn J.
Todo estuvo bien y si lo recomiendo es un lugar muy bien y la atenciÃ³n excelenteObiel P.
Customer did not leave a comment.Quinton R.
Customer did not leave a comment.Kellie H. | First Impressions
Customer did not leave a comment.Yoshika S.
Everything was great there.Dwayne G.
Customer did not leave a comment.Marquis G. | Overall Experience
Thank you!Henry C.
Send a final email with the total amount chargedBobby F.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.Yolanda B.
Every time you tried to reach customer service they never picked up the phone.Silvia C. | Overall Experience
The manager was extra pleasant.shawayna h. | Overall Experience
Employees not friendlyLaShonda F.
Arrived at 12:40 left at 5:10. My appointment was given to someone else. I think you know how I rate it.Dorothy B.
Great staff! Very pleasant!CEDRIC B.
LOVED THIS SERVICE! So easy and convenient. U-HAUL truly took all the pressure off my shoulders with my move. 10/10 recommendkendra S.
Would recommend only because it's big and has equipment. Staff can be surly.VILIS S.
Customer did not leave a comment.Ingrid J.
Customer did not leave a comment.Crisairy A.
I leave my house key in the truck it has a butter fly on itakim H.
Customer did not leave a comment.BRANDON H.
This facility I believe has a training issue for the following reasons: 1. When my hitch and wiring were installed they did not check the wiring to ensure it was correctly installed, so I had to return for another 2.5 hrs. so they could recheck the installation. I told them to check the fuse, and when they did as a last resort learned that the fuse was not installed to provide power to the lights. 2. While waiting on the day of the initial installation, I observed many persons waiting 30-45 min to purchase 20 + packing boxes or other off the shelf items.C O S.
Customer did not leave a comment.rickie P.
Customer did not leave a comment.christopher B.
Customer did not leave a comment.Montrice P.
Customer did not leave a comment.Montrice P.
Amazing customer service, hooked up the trailer smoothly and helped return the trailer back same dayChristopher T.
Customer did not leave a comment.CEDRIC B.
Customer did not leave a comment.Catherine P.
Customer did not leave a comment.CASSANDRA W. | First Impressions
Customer did not leave a comment.Brent B.
No drop box for keys available, poor communication from location. Assistance from customer service center was excellent.Valerie C.
My appointment was changed without contacting me. I had my pickup time for 7am but I wasn't able to get my truck until 830.Michael M.
Customer did not leave a comment.KRYSTAL SHAWNTE J. | First Impressions
Customer did not leave a comment.John T.
Customer did not leave a comment.Johnny M.
My items were stolen by stafff andVera M. | Overall Experience
Continued professional courtesy and excellent customer service will assure long term business success. You were there for me. Thank you!John H. | Overall Experience
Awesome people to work with, I appreciated the great customer service and the ease of getting things done!!!Crystal T.
Customer did not leave a comment.eric P.
Customer did not leave a comment.Dana J. | Overall Experience
Customer did not leave a comment.DAISHUA H. | First Impressions
Stop stealing money and give all customers a receiptMicheena S.
Customer did not leave a comment.aaron c. | Overall Experience
In the beginning I had no problems, until my unit was robbed and I didn’t receive any help from the staff. When asked to pull the tape I was told that the location had no camera. And the camera that was facing my unit had been covered. I filed a police report, and ultimately I have gotten nowhere and it appears I’m making this up. I wouldn’t make up a story about my gun being stolen and suspicious behavior from a certain staff. I had a lot of respect for this place until that happen. I am now out of a gun, speaker, and some other personal items. The employees failed to make sure all the units were secure and that all cameras were properly working with no obstruction. I am highly disappointed especially after renting for two years. Thank you for the service but I will not be returning or referring this place.Rakira W. | Overall Experience
It was nice and friendly truck was clean when my return they were very politeJEFFREY W.
Customer did not leave a comment.Thaii B. | First Impressions
Terrible customer service. The lady gave me a unit that belonged to someone else.. it takes about 10min to get to the storage unit and find it just to find out it has a lock on it and belongs to someone else. They close at 7pm so nobody could help not even customer service. Huge inconvenience because now the people I had helping me is upset and don’t knw when they can finish the job. It’s just not right. You had 1 job to knw which units are empty and which aren’t.Jakema G. | First Impressions
Customer did not leave a comment.Shebna G.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Ernest C.
Customer did not leave a comment.James M.
I was impressed that the staff knows and does all aspects of delivering great service.Bradford S. | First Impressions
Very Professional and niceANTONIO C.
You guys have updated your trucks upgrade your trucks you now have a view rearview mirror that shows the back part of the truck when backing out when backing in that is a plus thank you so much for that because the 72-year-old woman still drives your trucks for 17 years and more Thank youBelinda T.
i brought my own lock that was sold by an storage facility and I was told on the phone by a salesperson that I would be able to use it- but in fact, I had to pay for a lock that Boxmeer Dr location sold.David M. | First Impressions
Customer did not leave a comment.LENA C.
Customer did not leave a comment.Harold J.
Customer did not leave a comment.OLIVIA B. | First Impressions
The facility was clean and well maintained. They had good stock of all supplies anyone might need for their move. Most importantly, the associate that I dealt with was excellent. Friendly, efficient, and with a positive attitude, he made the experience enjoyable and put a smile on my face!Frank O.
Woman at desk was not friendly.George T.
Customer did not leave a comment.KEVIN H. | First Impressions
To check the maintenance of vehicle. Vehicle seem to struggle at times while driving. Otherwise, excellent experience. Customer was very informative and pleasant. This the 2nd time location and it's wonderful.Cheryl B.
Customer did not leave a comment.Richard W.
Very professional & nice they all was real friendly.Latoya B.
Y'all are perfect.Randy R.
Customer did not leave a comment.TERRI B.
Customer did not leave a comment.Rhonda C.
Horrible experience renting a truck this location was fine however two other locations gave me issues. The first called and said they don't allow after hours pickup for trucks but I had already booked online. They then transferred my pickup to another location which changed my pick up time to 3:45pm from 6pm (it was 3:41 when I was notified) I then had to call the 1800 number only to be transferred again this time to a scheduling agent who then informed none of the original vehicle I wanted was available in the area. I had to rent a different vehicle much farther than my original desired pick up which cost me more. Horrible experience will be recommending people use budget, Home Depot, or enterprise.Jackson L.
Manager was very helpful!Tammy R. | First Impressions
Customer did not leave a comment.JASON A.
Customer did not leave a comment.Brady S. | Overall Experience
Customer did not leave a comment.WILSON C.
Customer did not leave a comment.LAWANDA C. | Overall Experience
Thank you for working with me it was awesome due to my current situation with a husband terminal on Hospice at home care for and trying to move did become a bit challenging but the move was necessary to help aide my husband better. Thank houJosetta G.
Customer did not leave a comment.angela S.
Customer did not leave a comment.Kevin S.
Need clearer instructions for key drop off for people that are dropping off after hours. Had a hard time finding where it was.KIARA F.
Customer did not leave a comment.AUNDREA R. | Overall Experience
Customer did not leave a comment.aaron c. | First Impressions
Customer did not leave a comment.nebojsa L.
on a busy Saturday morning, this location was rocking it. The staff was multitasking, filling in were needed, and I was in and out of there quickly. Pleasant and professionalKatherine S.
Customer did not leave a comment.Payton B.
Overall everything was ok. One of the staff members seemed like she didn't want to be at work, but the gentleman that I spoke to were very helpful and had a cheerful attitude.Shayla H.
My overall experience with U-Haul and its Custer service was terrible. I'm is almost 100% sure I would never use this service again to ship anything across the country. I can't count how many reps gave me the wrong information and transferred me to the incorrect departments. There was only one manager that helped me and his name was Taheem. I spent so much more money and time to get things in place. More than I anticipated and U-Haul dropped the ball tremendously. I also do not recommend using the movinghelp service that U-Haul is partnered with because they stole my work equipment and caused me to be fired from my job. It was an overall terrible experience and I am officially done with U-Haul and it's services.Adrian L.
Customer did not leave a comment.CODY B.
put auto pay in my account with out my knowledgeReal H. | Overall Experience
Customer did not leave a comment.CHRISTOPHER S. | Overall Experience
Customer did not leave a comment.Justin B. | Overall Experience
Customer did not leave a comment.Thando M. | Overall Experience
Customer did not leave a comment.Justin D. | First Impressions
Staff employees were very rude. Staff did not know how to input a reservation in the system. Employees block the entrance way of the storage building with uhaul trucks, which took an hour to locate my storage unit which caused me to bring my U-Haul truck back a day late.Zakiya C. | First Impressions
Customer did not leave a comment.Elda M. | First Impressions
Customer did not leave a comment.Nikki W. | Overall Experience
Customer did not leave a comment.Connie W. | Overall Experience
Customer did not leave a comment.Paula R. | First Impressions
Customer did not leave a comment.Lillie S. | First Impressions
Didn’t have my size unit needed 10x15Antoine W. | First Impressions
The manager which was a woman was so rude to me when I went today and I’m 7 months pregnant. She needs customer service training it’s so unorganized.SHILKARA P. | First Impressions
Customer did not leave a comment.Hampton B. | Overall Experience
This location was in a hurry to leave when I arrived as they were closing in 10 minutes. This location gave me several papers that were not mine and laughed it off that they almost gave out confidential paperwork including business financials and other customer receipts. This location did not properly enter my access code to the building and we were locked out and unable to unload our truck. I called the location the next morning after a 6 hour drive- and they told me that I was “entering my code wrong” however I was not and myself and 3 other people tried entering the pin. There were other customers there who were able to get into the building with their code and showed me how and yet I was still unable to get inside. Nakita from the location told me on the phone after I called the morning after being locked out that someone else-another customer- should have just let me into the building. Another customer did let me inside and when we opened our unit door, the alarm for the entire building went off. We are extremely unhappy with our experience, I will be leaving a review, and contacting corporate.mary g. | First Impressions
Customer did not leave a comment.CHRISTOPHER S. | First Impressions
Customer did not leave a comment.Kendra W. | First Impressions
Customer did not leave a comment.JANI B. | First Impressions
Customer did not leave a comment.Real H. | First Impressions
Customer did not leave a comment.Joseph M. | Overall Experience
Customer did not leave a comment.Saphire H. | Overall Experience
I would never rent anything from you guys ever again I wil not recommend anyone to come there for anythingJames C. | Overall Experience
Customer did not leave a comment.Eric W. | First Impressions
Customer did not leave a comment.LATESHA C. | First Impressions
Customer did not leave a comment.SHARON D. | First Impressions
Customer did not leave a comment.Bertrand G. | First Impressions
My experience here was poor in factor only, customer service. The staff that was working were having full conversations and sharing content in their phones with each other with customers waiting for help. But the worst was that I received a notification from U-Haul indicating that I could receive a free lock on moving day after I completed checking in online.When I tried I got a message indicating that I could not check in online and had to check in at the store I took a screenshot and showed them this, the girl helping me turned to the person next to her and said I was the second person with this issue. I was told to make a second reservation and try again then I got the exact same error the person who verified this error was someone named Nikita winters who I believe was the manager. When I asked what we should do next to honor the free lock I was promised she smirked and said “what am I supposed to do about it” with a condescending tone and when I asked if she could honor it she said “I don’t control things and are you expecting me to do something about the website? I’m not the website” she turned to her peer and just started laughing about the situation. I ended up buying a lock but will be calling customer service to demand a refund. There is zero reason to treat a new client the way I was treated. The employees seemed more interested in being on their phones than helping drive businessCRISTHIAN T. | First Impressions
I want to give recognition to Nikita she really made everything smooth for my move…LATREASE M. | First Impressions
Customer did not leave a comment.Douglas Rayford B. | Overall Experience
Customer did not leave a comment.greg b. | Overall Experience
Customer did not leave a comment.Alvin T. | First Impressions
Customer did not leave a comment.BRITTANY G. | Overall Experience
Customer did not leave a comment.Alif J. | First Impressions
Customer did not leave a comment.Jabre W. | First Impressions
I have been using uhaul services ever year since my kid has been in college. Year 1 - no issue, year 2 issue(rat urine and feces ruined a lot of stuff. Year 3 -no issue. This year, the person was doing a hard sell trying to convince us to take a larger storage unit. I also asked about the free lock offer that was sent to my phone. She told me in order to get that offer, I would need to pay online. She has a lock in her hand, I asked is that lock free. She said no. I told her that i do not need a lock. She pushes back and says, you need a round lock. I said, I have one. She also brought out a map to attempt to sway me to choose a more expensive unit. I did not appreciate this location’s tactics.GWENDOLENE N. | First Impressions
Customer did not leave a comment.Stephanie K. | First Impressions
Alicia and the team on Boxmere are absolutely amazing!! Even when they are busy, they are still attentive and patient. The store is always clean and organized. I always recommend this location whenever asked for a recommendation on what storage facility is best.MELODY C. | Overall Experience
Customer did not leave a comment.angel j. | Overall Experience
Excellent customer servicecynthia n. | Overall Experience
I am still having issues closing out my account, Someone came buy to take lock off storage and gave the key card to manager on duty. I’ve received a bill for next month we’re told that it wasn’t closed out yet I speak to manager. When I call back manager not there or get rerouted. I’ve spoken with a work two weeks ago and toll them if I not able to come back myself I will send another to close out the storage unit. They taken everything the could out and left the rest, took the look off and gave to manager on duty. It’s the same young lady that checked up into the unit. For health reason mom had to move to California at short notice, we taken out majority of everything except paintings new kitchen table bench, gaming chair, a few other stuff it’s almost empty except for those items left behind. The last worker told me it may/ may not be a cleaning out fee of $50.00. Unit 1520 has already moved out since 04/10/2023, thanks.bobby b. | Overall Experience
Customer did not leave a comment.Tishean R. | Overall Experience
Customer did not leave a comment.natalie r. | First Impressions
Customer did not leave a comment.JOHN C. | Overall Experience
Customer did not leave a comment.aprlil b. | First Impressions
Customer did not leave a comment.Whitney G. | Overall Experience
Started off rough, when I tried to check into my reservation (booked 2 weeks in advance) the associate informed me that my unit was already sold… for some unknown reason, the system told him they had 10 available units of my size, with 3 reservations (mine included ) but he had just sold the last one right before me… luckily the lady checked it out and seen it was too small for her so she upgraded… but even though I reserved my unit in advance, I almost didn’t have one and would’ve been forced to pay extra for a bigger unit.. but after that, everything else went smoothly and easy … employees very helpful and friendlyCASSANDRA G. | First Impressions
Customer did not leave a comment.HENRY H. | Overall Experience
They charge me for a storage room I didn't useBilly d. | Overall Experience
I would never leave my items here again. Items were stolen, something shady is going on over there.Alena N. | Overall Experience
Customer did not leave a comment.Michael S. | Overall Experience
Customer did not leave a comment.Etonye S. | First Impressions
Customer did not leave a comment.shekinah j. | First Impressions
Customer did not leave a comment.reneasha m. | First Impressions
Customer did not leave a comment.ZANICE J. | First Impressions
Customer did not leave a comment.Christopher T. | Overall Experience
Customer did not leave a comment.Kenneth B. | First Impressions
All the staff was polite and professional.dale p. | Overall Experience
Customer did not leave a comment.Jacqueline M. | Overall Experience
The Manager and staff are always helpful and friendlyCletus E. | Overall Experience
First of all they gave me storage that already had a lock onnit an i come to this location all the time an it was Sunday the office closes at 5:00pm Call Monday morning all the associate said was she would switch the number of the storage i found to put my things in no im sorry or any thing poor customer service no I wouldn’t recommend this location to no oneDana J. | First Impressions
Ms. Taneel was absolutely amazing she was handling and catering every issue that came her way while remaining kind and patient as helped me solve my problem. Came for a truck and came back for storage because of her.Cassie g. | First Impressions
Customer did not leave a comment.Alisha W. | Overall Experience
Customer did not leave a comment.Semeakia M. | First Impressions
Customer did not leave a comment.Rell H. | Overall Experience
Customer did not leave a comment.JADA F. | Overall Experience
While the storage area smells nice, there were broken carts. Dips and chips in the floors making it difficult to roll the carts that did work. Staff never answers the phone when you call. Lastly, it is advised inside that the unit I have is 84.95 however I am being charged 94.95.Temeka T. | First Impressions
Customer did not leave a comment.Douglas Rayford B. | First Impressions
I would like to thank all of Statesville U haul employees for your kindness and support. 😃PATRICIA M. | Overall Experience
Customer did not leave a comment.marvis w. | Overall Experience