Customer Reviews for U-Haul Moving & Storage at State Line

1,326 comentarios

5005 N State Line Ave   Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

(903) 832-5073

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(903) 832-5073

5005 N State Line Ave
Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
4.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

MARCUS J. 
Rating:
5.0

Kylie was very helpful, went above and beyond!

jerry M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Make sure vehicle is clean. There was dirt in floor board, seats dirty, back of course was not swept out and a smoker last used truck.

Kimberly M. 
Rating:
5.0

Great costumer service, Thanks very much.

MARCELINO R. 
Rating:
5.0

Great customer service

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Friendly staff. Truck was great and no problems at all

DAINA J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
2.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

LAMAR H. 
Rating:
1.0

I reserved dollys three weeks in advance. When I got there they told me there weren't any and it was up to me to call their other locations to find one. Their email told me to have the truck/keys back promptly at 8:45 am the next morning and when we got there, the employee was standing outside and told me they don't open til 9 am. We were also told we weren't owed a refund but on our contract we were emailed it said they issued a $30 check we have yet to receive.

HEATHER S. 
Rating:
1.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

It was all good...

ARLENE M. 
Rating:
4.0

Helpful staff

TINA C. 
Rating:
5.0

Customer did not leave a comment.

DONATA C. 
Rating:
5.0

Very pleased with facility.

Debera G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanita B. 
Rating:
5.0

This location is extremely well operated.

RAYMOND W. 
Rating:
5.0

Will rent there again, staff very nice!

MARK M. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Clean, quick, painless pickup. Newer truck (20,000 miles) drove well. Only criticism is the truck didn't have a cruise control.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Amir H. 
Rating:
4.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

MERRI S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Kelsey Ware was very helpful. She made it super easy to pickup my rental and drop it off!!

Susan Z. 
Rating:
5.0

Fast, clean van and office. The van was in a A/C warehouse. Inside was cooler than my car. Low mileage van, too

WAI YUEN C. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Shreyas-Dilip K. 
Rating:
3.0

Vehicle Had horrible smoke odor. Employees smoking in shop area Trash from previous renter in cab of truck.

Donna H. 
Rating:
5.0

James was knowledgeable and seemed happy to help me

KRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

justin W. 
Rating:
4.0

Horrible experience. I was contacted a few days prior to my pick up date to tell me that my location had changed. I showed up at new location and my truck was not there. I waited over an hour on hold and finally called original location and was told my truck was there the whole time. I have movers waiting..on the clock. I was not happy with this experience. Lady at original office was great. Rep that contacted me to change reservation was not. Rude, short, and wasted my money and time

CLAYTON C. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

excellent service and employees !!! The equipment was clean and the employees were very much professional . It is the ONLY place I will use after this 1st time !

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

BERNARDITA DIMAN J. 
Rating:
4.0

NA

JAMES C. 
Rating:
5.0

Customer service was excellent, I arrived a few min late after closing and I was taken care of with a smile and no worries. This was such a blessing to me after traveling and unloading truck.

FLESHIA MANDRA W. 
Rating:
5.0

Yall were great

matthew R. 
Rating:
5.0

Customer did not leave a comment.

DANA EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
2.0

I went to uhaul on stateline to rent a pickup truck, and I almost left without renting a vehicle due to the poor customer service. James Bailey was the sales associate who waited on me. He didn't go over any rental info, he just submitted info and told me to sign. And when I questioned some of the charges, he told me that I had already signed. I told him he needed to go back and redo it, and take the deposit off since I was not paying cash, and didn't want the safe protection. When we went outside to the vehicle, I asked if we'd be doing a walk around, he told me, I need to take pictures as specified in the contract, which he had never mentioned to me before. He also asked if I had a vehicle there, and when I said yes, he told me, normally vehicles can't be left here due to limited parking. Nothing wrong with that, but it should have been mentioned before all of the paperwork had been signed.

SONYA F. 
Rating:
2.0

Greeting the customer would be a good start. Customer service is important! The vehicle wasn't cleaned from the last rental…

ROSLAND B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Danielle E. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Over priced for Friday and Saturday use. You are taking advantage of weekend compared to week days especially when working people need to move on the weekend. We didn't need the truck on Sunday but yet had to pay for Friday thru Sunday. We also left the truck with half tank of gas. No credit it given. More money for you. Just be upright and fair to the customer and u will have no trouble making profits.

KIMBERLY E. 
Rating:
5.0

I would recommend the location for a couple workers but that guy who's last name Bailey, he overcharged me and then i hooked my own trailer up check the cameras. Because he had me go buy a adapter i didn't even need. He needs more training

MAYONLA M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan F. 
Rating:
3.0

I had a reservation at 8:30 they moved it to 930. When I arrived at the location I was told that my truck was at a different location but wasn't notified prior to. When I arrived at location there was nobody there. They finally showed up and I had to go back to the other location to pick up the other half of my rental. Reservation 930 took an hour and a half to get started very poor customer service

James N. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

JACKIE B. 
Rating:
5.0

Customer did not leave a comment.

Fredrick L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

CALANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Poorly marked drop off point. Two employees made ME move truck twice before processing return. Neither offered to relocate truck to their preferred spot. Both were "Less than Polite".

DAVID W. 
Rating:
4.0

I would not use nor recommend Uhaul after this experience.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

CHARLES J. 
Rating:
3.0

Customer did not leave a comment.

DESTINEE E. 
Rating:
5.0

Customer did not leave a comment.

DUSTYN T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Melissa is amazing! You employ a priceless commodity for your company. Treat her as such!

MICHAEL O.  |  Overall Experience 
Rating:
5.0

The staff is awesome and knowledgeable and friendly always willing to assist.

CECELIA C. 
Rating:
4.0

Customer did not leave a comment.

Albany F. 
Rating:
1.0

The trailer was not clean, worst the person that connected the trailer to my truck did not hook up the chain that would activate the emergency braking if the trailer came off the hitch. When I dropped off the trailer your person made me of aware of this and was clearly not pleased by the danger that it put me in.

FRANKLIN CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Helen L. 
Rating:
5.0

NA

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

DANARIUS S. 
Rating:
5.0

Customer did not leave a comment.

CECELIA C. 
Rating:
4.0

Person on duty (lady) was not very friendly or helpful

Dwight R. 
Rating:
3.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
3.0

Customer did not leave a comment.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

COCOA H. 
Rating:
4.0

COMMENTED ALREADY

Era M. 
Rating:
4.0

Just keep the great customer service going great uhaul representatives at uhaul on Stateline Ave Texarkana Texas

SHENITHA C. 
Rating:
4.0

I would never ever use the travel stop in Texarkana ever again! They are the worst!!! Luckily the location on state line was so helpful everything turned out fine. The state line people we friendly. The shop was clean and they were so helpful with any questions I had But this was not the first time I've had HUGE problems with the travel stop with getting a uhal. Honestly you need to make them not a uhal place they have the worst customer service and NEVER have the uhal you reserved and then you end up driving all over the place and are late!

Carly C. 
Rating:
1.0

Ensure that the right equipment is ready and available at time of reservation.

Tommie G. 
Rating:
1.0

The hitch on the auto transporter I rented was not tightened. While loading the vehicle on the trailer the tongue came loose from the hitch ball and narrowly missed my father in law and myself. When I attempted to look at the picture I was supposed to have been sent the my phone it would not let me access it. I attempted to contact the store the following day only to be told by an automated answering machine the wait time to speak to someone would be an hour. I have used uhaul many times and this was the worst experience I have ever had. Defiantly will not be returning to that location if I continue to not be able to speak to a human I will not use this company again.

JERRY DEAN II R. 
Rating:
5.0

They CSRs were amazing.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Crystal T. 
Rating:
5.0

Everything was great. Excellent customer service!

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The only issue I had was getting through to a live person on the phone. The automated phone system is great, but if you need to speak to someone, the wait is painful. Lara, the Uhaul CSR was awesome!

TINA S. 
Rating:
5.0

Only problem I had was, i was not informed before hand that if you use the dolly on the truck it would be an extra charge. I had already selected the appliance dolly with my reservation. Just would have been nice to be informed. Overall good experience and the staff on both pick up and return were great. Thanks

GWENDOLYN W. 
Rating:
5.0

Friendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.

Patricia H.  |  Overall Experience 
Rating:
5.0

Good staff and knowledgeable.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE F.  |  First Impressions 
Rating:
5.0

Great service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.

David P.  |  First Impressions 
Rating:
5.0

Great customer service!!

Gwendolyn S.  |  First Impressions 
Rating:
5.0

Great access to storage. Thank you

Francois E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

skilar o.  |  Overall Experience 
Rating:
5.0

Na

LAKYN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard w.  |  Overall Experience 
Rating:
5.0

To save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!

Vanessa g.  |  Overall Experience 
Rating:
1.0

I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!

hazel j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENNIS ALLEN III S.  |  First Impressions 
Rating:
5.0

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Obie J.  |  First Impressions 
Rating:
5.0

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

Brian N.  |  First Impressions 
Rating:
5.0

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Patricia H.  |  First Impressions 
No reviews have been submitted for this location.

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