Customer Reviews for U-Haul Moving & Storage at State Line

1,555 comentarios

5005 N State Line Ave   Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

(903) 832-5073

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(903) 832-5073

5005 N State Line Ave
Texarkana, TX 75503
(Just South of I-30 on Stateline Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was smooth and the staff was beyond friendly and helpful. Bathrooms were even clean and spotless at this location

john P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

After hours, both the one employee that was just leaving was very helpful!

Jon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Staff was friendly and truck was very clean!

Rikki P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

Young lady that proceeded the trailer was very helpful, courteous, efficient and knew what she was doing.

WAYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

The Lady that i talked to was a little abrasive, when i ask questions. I wish she had been a little more pleasant, i noticed her interaction with a customer before me.

Mia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSEY RAY H. 
Clasificación:
2.0

They took 100 bucks off my card when clearly the gentleman said they was gone hold only 84 bucks then I still haven't received any information about how much of my money I was getting back

Betty F. 
Clasificación:
5.0

Polite and helpful staff.

MEENA L. 
Clasificación:
5.0

Great location. Employees friendly and hooked up my 5' x 8' enclosed trailer perfect. A+ I love this location, I rent from this location in Texarkana, TX numerous times! Derrick D

Derrick D. 
Clasificación:
5.0

The cost of the trailer was to expensive. Since when does it cost $213 for a trailer? Never using Uhaul again!

Lee W. 
Clasificación:
5.0

The people at this Uhaul location all were very nice, curteous, and so helpful!!!

kevin W. 
Clasificación:
3.0

Price is too high and miles should be less. To many extra fees. Then you get charged fees that should be included in price.

Jamie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANISHA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C. 
Clasificación:
1.0

The mileage on the contract was different then what the truck actually had. Contract said 5936, actual mileage on truck was 5957 so you got me for 21 miles that I didn't use. Very disappointed

Kassandra P. 
Clasificación:
5.0

Service is always a success when needed and I would refer y'all services to others who are in need of a rental

billy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
5.0

Drop off one of the easiest I have ever done, pull in was met by a girl, looked at trailer and unhooked and said you are free to go. Received final invoice and no problems, no extra charges.

Robert D. 
Clasificación:
1.0

I had to call customer service and request a refund. I dropped a 3day truck off before 5 and they must've not checked it in until 6:15 cause I got charged a extra day. Terrible customer service and rip offs

CHASE G. 
Clasificación:
5.0

Everything thing went as planned so nothing

Khari M. 
Clasificación:
1.0

I told them about the truck and she said it's j ust a old truck. Two times I almost lost control. I think its the front end both doors will not hardly shut . This is bad going g down the road . Please see about this before someone gets killed.

CECELIA E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Fernando F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Just keep doing what you are doing!

JACK Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

reyna D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
5.0

Great customer service. Thank you!

Aniaya N. 
Clasificación:
4.0

The trailer was usable but not in excellent condition. Although the inside was usable, I would not consider it clean or swept. There was some trash on the inside, but nothing I could not live with. My biggest complaint would be the manager. I rent a trailer several times a year. She is never friendly. The person that actually checked me in was pleasant and helpful.

Sherilyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kira M. 
Clasificación:
1.0

The truck was unsafe to drive 2000 miles

Tracy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
5.0

Staff is great

Deborah M. 
Clasificación:
5.0

Both times I called to reschedule the reservation I reached the local store that I was actually calling, but that's not always the case. I've used this store several times and always have really good results, but whether the phone is answered locally or whether it's finally picked up by someone at a call center has been a crap shoot. I should be able to dial the local number and get the local store each time. Otherwise the reason I keep coming back to this location, even though it's less convenient than some others, is that the service is better, the facility is better, the trucks are cleaner, there's a bigger selection of vehicles, and the check-in/out process is faster. They do a really good job there.

Carole M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breonnie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

Have more service people to speed up the process.

willaim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris V. 
Clasificación:
5.0

Parking is only problem.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
4.0

The hitch seemed to me look and rattled alot compared to other trailers.

daniel Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Durand H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JaKena N. 
Clasificación:
1.0

Get a new general manager!

Deshara C. 
Clasificación:
4.0

MUCH better than last time. Very friendly service.

Christopher E. 
Clasificación:
5.0

ND

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

JP was wonderful as always! However, the tall white woman with short hair and tattoos needs to be schooled in customer service. Her demeanor and rude manners were in contrast with previous experiences. . All other employees were very friendly and helpful! JP should be recognized for his customer service and helpfulness!,,,,

Ken K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYDEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JaKena N. 
Clasificación:
5.0

Gentleman was excellent help! Need to hang onto him!

Ken K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K. 
Clasificación:
5.0

I was in and out in 15 minutes. Very nice lady.

Bradford P. 
Clasificación:
3.0

No personality from clerk. I Had to walk half a mile to get truck. They should have brought the truck to me

Bobby J. 
Clasificación:
5.0

Friendly staff, easy pickup and drop-off!

Matt G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adebowale A. 
Clasificación:
5.0

Smooth transaction. Check in was easy and everybody was friendly and helpful.

JOHN B. 
Clasificación:
3.0

We rented an enclosed trailer due to rain in forecast, trailer looked ok and price was good. After loading it rained on way and when we arrived to unload everything in trailer was wet. I never thought that an enclosed trailer would leak! Frustrating and no response from staff upon return.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
2.0

Customer service was poor Butchy girl was rude to another customer while I awaited service Had to unhook in back when it would be much more convenient to unhook upfront in Bay Area it was very cold and the staff was lazy

Travis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelton B. 
Clasificación:
1.0

The owners were the rudest people. The people that work there are great

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D. 
Clasificación:
5.0

Service ladies very helpful and friendly

Catherine B. 
Clasificación:
2.0

Customer service was extremely lacking. Like she was doing me a favor by walking out to the trailer. She merely kicked a couple of the tires. After the trailer was loaded, I could see one of the tires was low. When I checked the pressure, it had 4 PSI. It is very hard for me to believe this trailer was thoroughly checked out before renting to me. This used to be the best UHaul place around. Now they don't seem to care if you use them or not.

Christopher E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA S. 
Clasificación:
5.0

I did have like 12 uhaul boxes never used that they wouldn't give me credit for 🤬

Donna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl W. 
Clasificación:
5.0

The only complaint I have is the overall cost. It is false advertising. It offers rental of $20 on the truck, then you find out its .99 cents a mile. Then you factor in the gas, and fees plus tax and it's way more than $20. It's just not realistic to put the advertisement at $20. I simply took one load to the city dump 28 miles away. I also put in about $5 more gas than what was in the truck. Uhaul billed me $97, plus the $18 I put in gas and my $20 rental turned into almost $120. False advertising. The truck was great, the app didn't work correctly I had to go inside but again overall cost should not have been that much for an in town task. I would have been ok with using an older truck and being charged closer to the advertised price.

Robert S. 
Clasificación:
5.0

Convenient location for me indoor climate controlled Good facility

Burns B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BURNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATALIA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATALIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICA L. 
Clasificación:
5.0

Jonathan is the nicest. I rent from this location regularly and he is so professional and helpful. The manager is rude and always acts like you are an imposition. I know she has had several complaints. I don't understand why she still works there.

JENNIFER W. 
Clasificación:
2.0

The vehicle did not have a half of gas when I got in, but I thought it might mean that's where I need to fill it back. Then the lady act like she did not believe me and I have never had this problem of renting before. Maybe I will use the same location as my first rental not this one.

BRANDY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W.  |  Overall Experience 
Clasificación:
5.0

Can't remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!

SHEILA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Broderick L.  |  Overall Experience 
Clasificación:
5.0

Johnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan

Ivan S.  |  First Impressions 
Clasificación:
3.0

I haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.

Samantha Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda c.  |  Overall Experience 
Clasificación:
5.0

Very pleased with facility.

Debera G.  |  Overall Experience 
Clasificación:
5.0

Melissa is amazing! You employ a priceless commodity for your company. Treat her as such!

MICHAEL O.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.

Patricia H.  |  Overall Experience 
Clasificación:
5.0

Good staff and knowledgeable.

George D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE F.  |  First Impressions 
Clasificación:
5.0

Great service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.

David P.  |  First Impressions 
Clasificación:
5.0

Great customer service!!

Gwendolyn S.  |  First Impressions 
Clasificación:
5.0

Great access to storage. Thank you

Francois E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

skilar o.  |  Overall Experience 
Clasificación:
5.0

Na

LAKYN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard w.  |  Overall Experience 
Clasificación:
5.0

To save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!

Vanessa g.  |  Overall Experience 
Clasificación:
1.0

I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!

hazel j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy S.  |  Overall Experience 
Clasificación:
5.0

I had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day

Jasmine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ENNIS ALLEN III S.  |  First Impressions 
Clasificación:
5.0

Staff was always attentive and friendly from check-in to check out. I was very compressed.

charles c.  |  Overall Experience 
Clasificación:
5.0

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Obie J.  |  First Impressions 
Clasificación:
5.0

Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!

Charity H.  |  Overall Experience 
Clasificación:
1.0

The staff wasn’t friendly

Tyann E.  |  Overall Experience 
Clasificación:
5.0

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

Brian N.  |  First Impressions 
Clasificación:
5.0

The staff their treated me with the utmost respect. Not like the Hampton office where I didn't feel welcomed at all.

Charity H.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.

Cindy S.  |  Overall Experience 
Clasificación:
2.0

Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again

Amanda G.  |  Overall Experience 
Clasificación:
5.0

I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.

DEWAINE P.  |  Overall Experience 
Clasificación:
5.0

Samantha was extremely pleasant and helpful.

Marisa R.  |  First Impressions 
Clasificación:
5.0

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Patricia H.  |  First Impressions 
Clasificación:
5.0

Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.

cloteial u.  |  First Impressions 
Clasificación:
5.0

Thanks for everything.

Della E.  |  Overall Experience 
Clasificación:
1.0

Poor customer service

Shawn E.  |  Overall Experience 
Clasificación:
5.0

Good job

tim h.  |  Overall Experience 
Clasificación:
3.0

Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.

BRENDA B.  |  Overall Experience 
Clasificación:
5.0

Thank to all the staff for good customer service

Steve M.  |  Overall Experience 
Clasificación:
5.0

Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!

Erin S.  |  First Impressions 
Clasificación:
1.0

The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Amanda G.  |  First Impressions 
Clasificación:
5.0

Great service !!!

Jack W.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

jaquan j.  |  First Impressions 
Clasificación:
5.0

Great experience!

Marionette D.  |  Overall Experience 
Clasificación:
5.0

If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

Lora T.  |  Overall Experience 
Clasificación:
5.0

I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

margaret m.  |  Overall Experience 
Clasificación:
5.0

Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

margaret m. | Reservación
Clasificación:
1.0

Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

Michael G. | Reservación
Clasificación:
1.0

This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

MARY ANN J.  |  Overall Experience 
Clasificación:
5.0

none

Dorothy O.  |  Overall Experience 
Clasificación:
5.0

Great Service

joseph s.  |  Overall Experience 
Clasificación:
4.0

Uhaul made moving very easy.

IvyAnna C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    Trucks for Sale

    We have the largest selection in the industry!

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    History

    We have an adaptive reuse program to better the environment!

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