Comentarios de los clientes para U-Haul Moving & Storage at State Line

We received OVER the Top, ProActive Customer Service from Ms. Russell!! She went above and beyond for to make our rental experience at UHaul Outstanding! She seen that I am a regular customer, and I was treated with VIP status. Many Thanks Ms. Russhell you ROCK!! Keep up the Great Work

Every time I do a reservation you all go above and beyond in making sure that I have what I need for my move. The customer service is excellent an I will continue to do service with you all. Thank you 😊

To save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!

The staff at this location are so nice and helpful. They are truly the best.

Cool under roof setup!

Cubby Hole was full and person was rude when I attempted to drop off trailer. I about disconnected and dropped the trailer anyway. He told me that they had received an email that I was redirected to drop off trailer at Stateline Road in Texarkana, TX. I never received such an email. When I arrived at UHaul on stateline rd, I pulled into the equipment return lane and then was pointed to back up and pull into the other lane. This to me was very dangerous as any vehicle entering parking lot could hit me rather easily. I informed attended of my situation. They received trailer without any incidents. What really makes me mad about the situation is that I have been threatened with additional fees if I failed to drop the trailer off a the designated location, yet I received no compensation for the extra effort required to change my drop off location. I picked Chubby hole because it was less than 2 miles from my lodging. I plan on renting future one-way trailers to complete my move by July. I would hope UHaul would provide me with a discount on my next rental.

Fix the lights

Tire blew on trip

Fast , Friendly Service

I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!

I did not receive all of the equipment that I paid for. The truck was dirty on outside. Not that clean on inside there was a can rolling around under seat. Didn't see it till you stop and it rolled out. The truck sputtered when you come to a complete stop and start. Mainly when it had a full tank, which made no sense. But all in all the truck was good and the experience was alright

Great folks at this location. Been treated well there every time I visit. I have bought lots of moving supplies here such as tape, bubble, and stretch wrap. Love your products and the value is very good.

I was impressed by the quality care I received from Mr Johnathan Paxton he was very helpful and professional. I think he deserves a raise for his excellent customer service .

The uhaul sales representative Melissa was very unprofessional once we encountered an issue when returning our uhaul truck. We had noticed an additional 75.00 fee charged on our debit card and once we began inquiring about the fee we were met with an attitude and a basic lack of knowledge as to why the additional fees were being charged to our card.i made Melissa aware of the fact that we have rented countless uhaul trucks from this location and numerous other uhaul locations yet had never encountered such an issue before yet she didn't seem to care to listen much less look into the matter.we will not recommend this location to other people in the future and we are now considering removing our items from this storage location as well.

The facility was super clean, and the employees completely attached/ hooked up the trailer for me, including the electrical connections and safety chains. They were extremely helpful. My only issue was with one of the ratchets used to secure the vehicle. It was not in the best of shape, but the location and employees were fantastic. They made everything really easy for me!

Didn't do my contract right didn't let me know it would be cheaper to drop off at another location didn't have accurate gas didn't bother to explain trailer to me was very adamant that I drop off at a certain location felt very wronged here

Top notch service from start to finish! No improvements necessary. Thank you.

Make sure that the employees is doing what they are hired to do. If they not close help the customers to check the Items back in. I went 15 minutes before closing and they didn't check me in was told where to park the truck and they would check it in the next day.

This location and employees were amazing!!

All was good

Excelent customer Service ,And the stuff especially the manager she is Just have Knee survey but one of the stuff needed some Help so she come And Help her. Thats the kind of manager examples as a team leader you Will wanted to work for And she is humbe And kind.

Had COVID protections in place and phone app for return after hours.

Picking up the uhaul was a very good experience. Returning the uhaul was horrible. The employee was lazy or not trained properly.

Very friendly and professinal staff

Quick and easy, in and out! Very friendly people.

Really appreciated the gentleman who took care of my return. Excellent customer service.

The ladies checking us in were friendly and very helpful. Being able to pull the truck into a huge garage was awesome!

Very efficient operation. I have rented here on multiple occasions and they have always been efficient and prompt.

Keep up the good work 👏 👍

All is well maintained and professional. Thanks 😊. 👌.

You need a new manager there first off. Your employees don't need to be smoking inside the pickup facility. It took over an hour to get our trailer because they were not properly maintained. The first one the wires were burnt out. It blew our fuse; my husband literally had to pull a second trailer to our truck to prove to your manager that it wasn't our truck it was her trailer. The only other one they had available was sitting there with a flat tire. They wanted to give us something that was an open trailer which we already have, clearly that's not what we were looking for. Your people should have immediately gotten on the phone and found another facility in town that could give us what we needed but instead we had to wait and wait and wait with three children in the car. Finally once another employee finished their cigarette, they suggested fixing the tire on the other trailer. your repairman was already servicing a different trailer in the front parking lot so once he was finished with that he came and changed the tire. Needless to say that was not a happy man. We're going to have to rent another trailer in a couple of weeks and believe me we will not go to this U-Haul facility.

Absolutely excellent employee. Fast and courteous. In and out in less than 5 minutes and Myself having a handicap, she even unhook the trailer.

OUTSTANDING Customer Service from Jonathan!! He went above and beyond our expectations for renting the moving truck from UHaul. Thank You again Jonathan for your Incredible Customer Service, keep up the Good work!

Cab of truck appeared clean at pickup, but after riding a short distance dozens of gnats/bugs came out.

Had to wait for about 45 minutes in line. Only had one person working

Customer service was not good. I got the feeling I was bothering them. NOT friendly, very sterile and basically barked orders.

Tell them to park their car in the assigned parking AFTER they back up the truck, so as not to hit your own car.

Check in was easy and quick. Employees were friendly and very helpful.

I had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day

Nothing! The staff at this location is why I came here & will come here again. It's not the closest to me, but well worth the extra miles for such excellent service!

Thanks for your service

The people at this U-Haul location were very helpful and friendly. They got me what I needed and got me on the road quickly. Maybe keep some backup staff they can call when it gets super busy. Pleasant experience, thank you.

Equipment worked great. But when I tried to return it in Maryland, it had the wrong trailer number. They had switched trailers Texarkana location, but did not change the invoice. So I spent 54 minutes on the phone with U-Haul trying to straighten it out at the Maryland location before I could drop it off. The manager at the Fredrick, MD location was very nice and patient while dealing with us and other customers.

I can not recommend U-Haul period. I was charged for another day usage plus insurance when I dropped the trailer off. It was returned in a 24 hour period. The place I was told to leave the trailer is open 7 days a week. I guess they got a $35.00 tip. It was a Saturday pick up and a Sunday return.

Did what was expected and nothing above average

Nothing, keep up the excellent work

I used the app to make the reservation and then wound up speaking to somebody in person about the price but once my husband got up there to actually pick it up he was charged more than what we were told it was going to be. He was told it was because they had limited availability. That shouldn't make any difference on price! In fact one of the employees admitted to him that if he went to one of the other independent locations he probably could've got it at a better price. Whether you have one or 10 should not affect how much it cost to rent it.

A very nice U-Haul location

Office staff nice. Person who helped me return was ok

Staff could be a bit more personable

I am deeply concerned about the security of my identity. The dealer took a picture of the front and back of my driver's license with his "personal" cell phone without asking me. He did the same with the customer before me. This isn't acceptable!

the staff was friendly and the truck was clean, full of gas and ready to go. if you have to move would highly recommend them for your moving needs!!!

The young man who checked me in was very nice, polite and the place was excellent for returning our rental. Easy is a great way to describe the return!

Well you first need to get a WHOLE NEW MANAGER because her ATTITUDE stinks! She is not very friendly and her when she talks to you, it is with a very stank tone! I just think she needs a little more training or give the job to someone else that has a better customer service approach. Her skills are very low! There is one employee, I think his name is Jonathan, he is very polite. He made sure we understood the uhaul contract and when we returned there truck, he was even polite. That's the type of manager this store needs. She was also very rude to him in front of all if the customers including us. One lady walked out because she was being very nasty. I wouldn't rent here again especially if she has to do my rental.

Have staff and customer check mileage and gas levels

Staff was always attentive and friendly from check-in to check out. I was very compressed.

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!

The staff wasn’t friendly

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.

Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.

Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again

I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.

Samantha was extremely pleasant and helpful.

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.

Thanks for everything.

Poor customer service

Good job

Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.

Thank to all the staff for good customer service

Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!

The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Great service !!!

Great customer service

Great experience!

If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

none

Great Service

Uhaul made moving very easy.