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TAMMIE B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at State Line
Testimonials From Recent Customers
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In Texarkana location she was very nice and helped me with the rental I had.
LI MI picked up uhaul at 5:30 yesterday and had it back by 8:: 00 this morning, why was I charged for 2 days rental !!!!
DAVID WSuper smooth!! Employee was amazing!
JEFFREY KMr Chris closed me out. I forgot to take a photo of my storage when emptied out. He gave me his word that he would check it then send me a receipt. I value this highly. Why? Not many keep their word. Mr Chris kept his word and sent me a close out receipt. He is too be valued because he could have told me to go back get a picture. He calmly and so nicely said, " I will go back and check it". I was on my way to work out of town. Thanks Mr Chris! You made my day that day. You were God's light for me. Letting your light shine Pamela
PAMELA P | Overall ExperienceThere was ONE staff member that rubbed me the wrong way but other than that I really liked your facility and would recommend you to others. I would also use you again.
Natasha R | Overall ExperienceEverything was self efficient for me. I was able to get my items moved and stored in my storage.
Romeldia G | First ImpressionsI was very pleased with the service and I was able to get the job done. I will definitely be using UHAuL again for my moving needs.
ROMELDIA GThe mileage wasn't correct on the truck when I got it, I took a picture of the correct mileage and uploaded it as I checked the vehicle but the company said they didn't get the picture. When I went to turn the truck in at a drop off location they weren't set up for drop offs so I had to drive it to another location which put more miles on the truck. When they checked it in I was charged for extra mileage which I already had added on my original contract and I was charged for gas which was were it was when I picked up the truck. I've used U-Haul before and never had an issue like this. I will not be using again.
AMANDA DOnly needed to move a few items so Saturday w 20-30 mns left before closing, arrived to rent & site did not have van or truck to rent, had to wait til Sunday. Sunday, informed furniture doolie not available to rent, had to improvise. Vehicle 3/4 full & was informed about returning & gas usage so put in more gas than used to make certain no charge incurred.
RANDY NGreat experience. Employees were friendly and knowledgeable.
BRANDON BImprove your online registration.
BRYAN BYoung lady was very nice and professional.
STEPHEN PI wanted to suggest a more thorough cleaning approach for the U-Haul truck. The truck had a horrible odor. Maybe Use an air freshener or odor neutralizer if necessary.
Ronnie NAlways excellent customer service. Friendly and professional. I always select the location because of the best representation of the personnel there is. There is no better in town.
MELISSA AI had to redo my contract which caused an inconvenience in my time due to the representative closing out my account, when i had just opened the account that morning.
ZOVISA W | First ImpressionsThe representative that day had a NOT so good attitude. I did address it with the other representative. He was great and he finished everything with me. I want to thank him for being professional about the situation.
NATASHA RIf they know the equipment is not coming back to that location then you get the worst piece they have…. The 1 st night we noticed one of the rear lights was out. I thought I could replace a bulb. Wrong only a lens no bulb no connector to put a bulb in.
JAMES DNada
STEVEN MEquipment was clean and well maintained. Rental was easy.
BENNIE RI had a minor accident while unpacking our storage and Bobbi did a wonderful job of administering first aid. It wasn't a major problem but I did need some bandaging so that I could continue working. Bobbi was awesome! Thanks!
Woodrow H | Overall ExperienceUnit was sufficient and priced well.staff very knowledgeable and helpful.
DANA M | First ImpressionsMake sure you let the customer know what form of payment is not excepted for certain trucks. It will determine if you keep that business.
RICKY HND
James CLaura Wicke was excellent to work with to rent the van. A different customer service rep when I returned the van was pleasant enough but not great.
Jaimie AEverything was great. The staff at the place where I picked up the trailer were awesome. The staff where I returned the trailer are excellent as well. I had rented from the return business in the past and was very pleased so did not hesitate to use them to return the trailer. Great job by all.
Bob NNone. Everything was good
Xavier KEveryone was very helpful. They let me know all that i needed to know and helped me on all that i needed help on to get me on my way.
Michael MThe truck I rented was beat up pretty bad. The driver door had been damaged and was very hard to close. The side mirror on the passenger side wouldn't stay in place. I adjusted it but when you started driving it would move. The truck ran ok and worked for what I needed.
Steve MEasy to work with! Excellent Customer Service!
Lon WLaura was excellent. She was very thorough and answered all my questions.
Spencer S | First ImpressionsLaura was excellent. She was very thorough in her explanations. Although we did not receive some of the equipment we rented, Laura offered replacements or refund the charges. I would recommend others to this location
SPENCER SThe only way that could have been improved, is if uhaul had done the work for me. The young lady that helped me with the transaction was very professional and knowledgeable in what she does. This was a very smooth transaction compared to the last time.
JAY BI was in and out upon arrival, getting the rental, and getting to head home after I brought it, all quick and easy
jaise mGreat customer service. Highly recommend. 😀
Cassandra MMadalyn J was great!
Anna CEverything has been excellent. Everyone has been awesome. Gracias
Brock CCustomer service was excellent
Rosharron PGreat and friendly staff. Quick to ensure great quality service to everyone that walked in. Always smiling and pleasant with attitude.
Amber P | Overall ExperienceExcellent service
Robert WExcellent service!
Patsy TBoth locations are awewome
Joseph GGreat facility all around
Elizabeth EThis has been the ONLY U-haul I've use on Stateline since I've been living in Texarkana. Always a great helpful & friendly staff. I very much appreciate the expedient service & orderly fashion by which I'm always accompanied with. I highly recommend their services to anyone looking for U-haul services in the Texarkana area.
Tyrone a | Overall ExperienceYou could have the truck full of gas, the equipment I ordered (dolly, blankets) in the truck. I had to stand in the lobby to wait for the equipment for a an extended period of time while the attendant helped another customer. Also the truck was not aligned very difficult to drive.
Amanda SStaff was so friendly and helpful . I wouldn't change a thing.
terry bTruck smelled like cigarettes bad. Place was clean, very friendly and equipment was great, other than the smoke smell in the truck.
Wallis MNothing keep up the good work !
David OThey forgot to leave the key in the truck! I was not able to move on time because I could not complete my mobile checkout after hours because they forgot to put the key in the truck. The App also kept glitching and I experienced very long wait times to speak to anyone. Very disappointing and frustrating during a move that was already stressful enough. Someone was finally able to switch my reservation over to another truck in the lot, but I had to move the appliance dolly and furniture pads over myself despite my recent shoulder injury, and I had minimal space in front and back to get the truck out since it was sandwiched between two other trucks. However, I will say this is the first problem I have ever had with U-haul and I have used them many times.
DILLON REverything was great! Nothing to improve.
Jeff NFirst timer and the experience was awesome both in picking up in CO and returning in TX
Kevin OBack inside roll door was dirty and ruined an upholstered chair. Otherwise an excellent rental and Will recommended to friends. Also, attendant receiving my rental back said their would be a refund since I returned it early but haven't seen it yet.
Ken MThe appointment and rental experience was perfect.
MELISSA AThe complete opposite of the experience at the pickup location.
ZACHARY TKeep up the excellent job you're doing😁😇
Gary HThey seemed a bit inconvenienced but were not rude at all, just had to be asked questions because it seemed they assumed we knew exactly what they wanted us to do, and gave us looks like we shouldn't be there or something. But overall not a bad experience... just awkward.
Charlie ATruck had serious vibration, and obvious need of a tune-up, thus resulting in very poor fuel mileage. I am a retired truck driver and have knowledge of truck operations in mechanical vibration likely caused by Worn u-joints or possibly drive shaft imbalance.
Jonathan E..
Ian SWe returned our rental 15 minutes before the store closed, and everyone was friendly and professional. They also worked together like a well oiled machine.
Caralyn NSaid I went over on My miles but she wasn't going to charge me? I picked up truck, drove less than a mile. Picked up stuff. Drove straight to new place dropped off stuff and drove less than a mile to drop off point. No way possible to go over miles.
Chris CSusan is a super nice lady even when her computer wasn’t acting right she kept apologizing to me I was like hey I’m in know rush ma’am
SEDRICK TWas checked in wrong resulting in incorrect charges upon truck return, missing dolly. However it was corrected after 2 call attempts
Raven G | Overall ExperienceThey also have a store with affordable options that i ended up needing and didn't break the bank to buy it there. The staff appeared to be pretty active and responsive. Extremely helpful because of available resources such as flat carts/h carts, many options to rent items. I ran into minimal issues and they were so quick to deal and resolve my issues by giving me options to choose and showing me what was available and not judging me for whatever reason.
Jaclyn P | Online Move InGreat
jason c | First ImpressionsEvery employee I dealt with very good. Samantha was great…!
JERRY H | Overall ExperienceThe new manager there was very caring and helpful with the needs. One of the nicest people I've ever met. Say again thank you
Willie S | First ImpressionsI ended up with another option so did not need storage facilities. Pries were extremely high and access was too involved. I preferred a drive up storage instead of carrying my items down a long haul.
Shirley H | Overall ExperienceStorage facility itself was fine. My issues is with the manager Melissa. I have seen several reviews and she is just down right not a nice person. Any encounter with her is hateful and rude or ugly looks. I am not sure how she even is in a manger role let alone still working for company with how many bad reviews she has. She has definitely run us off. She also told her the facility back in June would be fully accessible within a few weeks but I believe it's just now becoming fully accessible. But still not open 24/7 like stated. The biggest issue is Melissa and how uncomfortable and rude she is. We took our business elsewhere. We hope Uhaul will take theses complaints against this manager , I can only imagine how she treats her employees if she treats customer so ugly.
SHAWN D | Overall ExperienceSeen multiple roaches before moving my stuff in, unfortunately didn’t have a choice and was out of time or I would have moved my stuff elsewhere
PAISHANCE S | Overall ExperienceOn occasion, I felt unsafe.
Merry W | Overall ExperienceThanks for your service Appreciate you
Sabrina F | Overall ExperienceEverything went great very friendly staff
Keith O | First ImpressionsSatisfied
Shanika D | First ImpressionsWebsite shows self storage hours until 10pm. THEY CLOSE AT 5!! The staff is lazy and rude. The manager took 5 days to remove a lock that was mistakenly put on my unit and got ugly when I was upset. Very unprofessional and way over priced for non climate controlled, no bay doors working, and no good hours for access in the evenings when MOST people are off work
Joey W | Overall ExperienceOur bill was never what we was told it would be there was oil all over place once they cut out lock off and replaced it with there's we decided to move out and made us pay for a new lock that we didn't need !!! That's stealing money
Jennifer S | Overall ExperienceEverything and everyone was great!
TEVIN H | First ImpressionsThe facility on State Line in Texarkana, AR/TX is very clean. The staff are always helpful and polite. I have recommended this storage facility to many people and I know a few have used it at my urging. I am grateful to have such a clean and well-maintained storage facility easily accessible to me.
PATRICIA H | First ImpressionsThe second floor is a joke to get to. I had to down two long halls through 2glass doors then to the elevator to get where I needed to go. The carts were not long enough to get hardly anything on them. I took forever to get the truck unloaded. Don't think I would recommend any to get one on the 2nd floor.
Marla W | First ImpressionsMy wife and I thank you
Tully G | First Impressionsstaff was always helpful
MARY C | Overall ExperienceRats
BOBBIE M | Overall ExperienceSuper clean and maintained
Randall H | First ImpressionsGreat experience and amazing facility. Clean well lit and safe.
James W | Online Move InBueno
James C | First ImpressionsI had a horrible experience with the assistance manager. I did not rent the storage due to the fact she place me all the way at the back of the storage building, where she claim the doors at the back did not work nor did she have a different storage she could provide. I called uhaul customer service and was informed that it was several storage units available. The assistant manager is a straight racist pill popper. I will never refer anyone to this location and will write a bad review. It is sad she charged me 160 for a deposit for 4 hours of usage.
Tandra P | Overall ExperienceGood service
Jeremy C | First ImpressionsMy experience was good just the distance having to my all my stuff to storage from my trail to carts to my storage a lot of work wish it were set up different to where I could go right up to it, other wish serves was good places was clean and nice.
SARAH M | First ImpressionsDo t like that Im not able to use Uhaul trucks any longer & takesfor ever to get to customer service
Rose J | Overall ExperienceExtraordinario servicio al cliente
Emanuel W | First ImpressionsI actually moved out on May 28th not June 13th. But other than that my experience with the staff and facility was wonderful. Easy and quick move in/uhaul rental. Helpful and friendly staff.
RAVEN S | Overall ExperienceWould be nice to have a 24:7 access to storage.
SHAWN D | First ImpressionsI experience Excellent Customer service at this location. The staff was very knowledgeable, helpful and friendly.
jeanett t | Overall ExperienceEverything was awesome they did a great !
CHICARDOR W | First ImpressionsOffice personal was very friendly and welcoming.
LYLA Y | Overall ExperienceGreat people always helpful.
Ken K | Overall ExperienceI love the high security
ALOURA M | First ImpressionsGreat Staff Thank you
Sabrina F | First ImpressionsGood job , been using u haul over 35 years !
DARRYL D | Overall ExperienceMelissa, and her staff made moving to a new city a lot easier! Moving itself is hard… so when you meet people that go the extra mile just to be helpful, it's such a blessing! They have been a blessing. Melissa even helped with getting someone to unload my truck! I'm thankful and feel like I've made friends!!! Thank you!!!
Cynthia H | First ImpressionsPlease keep up the good work
mary B | First ImpressionsToo slow. Made reservations online. Facility claimed no reservations but had space. Why bother w online ?
Sandra F | First ImpressionsThe lady in the building was very aggressive and made me feel so uncomfortable and I was already in a frustrating situation but I’m glad the online was available
NYDRIA L | Online Move In