Comentarios del cliente para U-Haul Moving & Storage at State Line

Your staff were awesome, at both ends. I picked the trailer up in one state. Then returned it in another state. Thanks to all

Staff was always attentive and friendly from check-in to check out. I was very compressed.

I would recommend the workers check the tires on all of the trailers before they are rented out. Because after we had our trailer loaded at the house we noticed the tires. They were in very bad shape. They wouldn’t have made the trip without a blowout asking to happen. So road side assistance came to our house to change the tires out.

The trailer I originally used made screeching noises from the axle. I had to return it after i had driven 20 miles away. There should be a 3rd option for the last question. Yes or No isnt sufficient.

Very professional experience

Nothing everything was perfect.

They were a little understaffed.

I don't think the charges were appropriate , however, I loved that I was able to move my stuff at an affordable price.

1. Didn’t have the appliance dolly that was reserved. Helpfully, reserves one at Super Splash for me. Good people though. 2. Supe Splash didn’t have one either! Despite the appliance dolly being in the system. Owner says that for a year he has been telling corporate to remove the fictitious appliance dolly from the system but people keep reserving it and showing up. 3. Then I called seven u haul sites, with most not answering. 4. In the end, I had the van and no dolly. I returned it without moving the furniture. Hey U haul - pay attention to your owners! Makes a big difference to your customers’ experience.

The staff was friendly and very professional

To be honest nothing this place was amazing. The best uhaul rental ever in my life, the staff was super friendly and fast. Truck I rented was clean and smelled good. The staff was on top of their game they were really on point. The next time I need a truck will definitely come back to this location.

The truck we had the ride was very rough going down the road and it dont smooth out till you reach 70 going down the highway

I was stuck at this uhaul after my car broke down while moving states. Amidst what was an extremely stressful situation, the staff at this location were extremely extremely helpful, kind, and patient. Samantha helped me out from opening at 9 until we finally left around 3. She and the others were extremely accomodating despite it being an already busy day at the location. Me and my partner were already on a time constraint and were far set back, and terrified we’d have to make some tough calls to get to PA on time, I don’t think we would have been able to leave as soon as we did or get through everything in time if it weren’t for Samantha and the crew there. I have no comments on improvement, they were everything we needed and much much more. Thanks so much to them, we’re eternally grateful. - Marena

Friendly staff

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Nothing, great staff, personable, knowledgeable, gold star service!

Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!

The customer service was wonderful and i loom forward to using them again.

The staff wasn’t friendly

Very friendly customer service. Especially turning in trailer. The young lady was very nice and helpful. Will be coming back.

NA

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

Staff at this location are always rude. This was the third time I’ve rented something at this location and hopefully the last. It’s obvious right when you walk in the door. They are basically like wtf do you want?

Everything was great! No complaints.

The manager, Melissa West, went over and above on service. She has helped with 3 different rentals and has been extremely helpful in all aspects of my move.

The staff is nice and polite. I absolutely love this new an improved idea of this U-haul. Weather proof and temperature controlled. Alarms and cameras. Easy access hallways and courtesy carts. Super clean, has nice size restrooms and water fountains.

The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.

There was only one attendant on duty. That’s bad business in my book. The only reason I didn’t walk out is because he went above and beyond to serve the customers as timely and professionally as he could. He’s a great team member but this company is taking advantage of that. Smh

Outside of vehicle was dirty but weather was not good.

The customer service representative was polite, knowledgeable, and organized. This was a great experience and he played a big part in making it happen. Thanks!

Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.

I reserved the wrong size truck. They fixed the issue and got me in a truck in a timely manner. I will reccomend to friends. Thanks guys!

Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again

Nothing the lady was a great help.

I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.

Well we did make it to our location. However the reserving and quotes process needs improvement. Customer service from calling the 1800 number couldn't save nor did they include taxes in the about. That info was must needed in estimating a huge move. Also the employee at the actual location did not reserve our uhaul properly. We were emailed incorrect info to when we pick up the uhaul. We got an email that said 4pm not 2pm...big problem! Then it's a while 100 dollars more than expected. Seriously! That is important info...super stressful. Then, the rep kept repeating herself, without pause. Super stressful, assumptions were drawn. Please improve customer service and all info up front. Thanks, Quinitta Windes

Samantha was extremely pleasant and helpful.

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Nothing. Everyone was polite and the truck was the best one I've ever rented. Thanks.

Excellent experience. Quick, reasonable and painless

The service was really good. First time using the service, but I would use again if needed

The only downfall was the manager on duty the day we picked up the equipment. She was Not very customer friendly. The other customers in the store we’re also speaking about her nasty demeanor. The other employees were very, very friendly, but the managers attitude We’re affected her co workers negatively.

Do not overcharge

Fabulous facility. Great manager on duty. Made it very easy. Thank you so much

Offer me a U-Haul beenie! Melissa would not let me have hers. Thanks.

Nothing to improve on

Very nice and clean environment

I am still waiting for a manager to contact me regarding the horrific experience I was put through due to Uhaul changing up my reservation. I submitted a complaint yesterday but have not been contacted. My phone and email are on file in my contract. These events have NOTHING to do with this location. I am just taking the opportunity to let someone else know I am waiting for a response and action from your company.

The lady who did my checkout was professional and quick. Check in was also great. This is a nice location.

Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.

Very good service

Sam wasson pleasant even when I changed my reservation a couple times

Everything was great except there was a car parked in front of the exit door and I had to use another door to get out.

Continue excellent, prompt customer service

Mitchell, your worker, scolded me for leaving the trailer near the garage. Told me he almost ran over it. I returned the trailer after hours and didn't know exactly where I should leave it. He also sold me the wrong type of trailer. I was not familiar with your equipment and apparently he wasn't either.

Thanks for everything.

False advertising. $19.95 a day. No where does it say 70cents per mile. More was I told that there was a mileage charge. Hidden fees.

Poor customer service

Good job

Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.

Thank to all the staff for good customer service

Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!

The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Great service !!!

Great customer service

Great experience!

If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

none

Great Service

Uhaul made moving very easy.