After hours, both the one employee that was just leaving was very helpful!
Jon M.Customer Reviews for U-Haul Moving & Storage at State Line
Testimonials From Recent Customers
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Staff was friendly and truck was very clean!
Rikki P.Young lady that proceeded the trailer was very helpful, courteous, efficient and knew what she was doing.
WAYNE P.The Lady that i talked to was a little abrasive, when i ask questions. I wish she had been a little more pleasant, i noticed her interaction with a customer before me.
Mia H.They took 100 bucks off my card when clearly the gentleman said they was gone hold only 84 bucks then I still haven't received any information about how much of my money I was getting back
Betty F.Polite and helpful staff.
MEENA L.Great location. Employees friendly and hooked up my 5' x 8' enclosed trailer perfect. A+ I love this location, I rent from this location in Texarkana, TX numerous times! Derrick D
Derrick D.The cost of the trailer was to expensive. Since when does it cost $213 for a trailer? Never using Uhaul again!
Lee W.The people at this Uhaul location all were very nice, curteous, and so helpful!!!
kevin W.Price is too high and miles should be less. To many extra fees. Then you get charged fees that should be included in price.
Jamie H.The mileage on the contract was different then what the truck actually had. Contract said 5936, actual mileage on truck was 5957 so you got me for 21 miles that I didn't use. Very disappointed
Kassandra P.Service is always a success when needed and I would refer y'all services to others who are in need of a rental
billy R.Drop off one of the easiest I have ever done, pull in was met by a girl, looked at trailer and unhooked and said you are free to go. Received final invoice and no problems, no extra charges.
Robert D.I had to call customer service and request a refund. I dropped a 3day truck off before 5 and they must've not checked it in until 6:15 cause I got charged a extra day. Terrible customer service and rip offs
CHASE G.Everything thing went as planned so nothing
Khari M.I told them about the truck and she said it's j ust a old truck. Two times I almost lost control. I think its the front end both doors will not hardly shut . This is bad going g down the road . Please see about this before someone gets killed.
CECELIA E.Just keep doing what you are doing!
JACK Z.Great customer service. Thank you!
Aniaya N.The trailer was usable but not in excellent condition. Although the inside was usable, I would not consider it clean or swept. There was some trash on the inside, but nothing I could not live with. My biggest complaint would be the manager. I rent a trailer several times a year. She is never friendly. The person that actually checked me in was pleasant and helpful.
Sherilyn C.The truck was unsafe to drive 2000 miles
Tracy O.Staff is great
Deborah M.Both times I called to reschedule the reservation I reached the local store that I was actually calling, but that's not always the case. I've used this store several times and always have really good results, but whether the phone is answered locally or whether it's finally picked up by someone at a call center has been a crap shoot. I should be able to dial the local number and get the local store each time. Otherwise the reason I keep coming back to this location, even though it's less convenient than some others, is that the service is better, the facility is better, the trucks are cleaner, there's a bigger selection of vehicles, and the check-in/out process is faster. They do a really good job there.
Carole M.Have more service people to speed up the process.
willaim H.Parking is only problem.
Mark B.The hitch seemed to me look and rattled alot compared to other trailers.
daniel Y.Get a new general manager!
Deshara C.MUCH better than last time. Very friendly service.
Christopher E.ND
James C.JP was wonderful as always! However, the tall white woman with short hair and tattoos needs to be schooled in customer service. Her demeanor and rude manners were in contrast with previous experiences. . All other employees were very friendly and helpful! JP should be recognized for his customer service and helpfulness!,,,,
Ken K.Gentleman was excellent help! Need to hang onto him!
Ken K. | First ImpressionsI was in and out in 15 minutes. Very nice lady.
Bradford P.No personality from clerk. I Had to walk half a mile to get truck. They should have brought the truck to me
Bobby J.Friendly staff, easy pickup and drop-off!
Matt G.Smooth transaction. Check in was easy and everybody was friendly and helpful.
JOHN B.We rented an enclosed trailer due to rain in forecast, trailer looked ok and price was good. After loading it rained on way and when we arrived to unload everything in trailer was wet. I never thought that an enclosed trailer would leak! Frustrating and no response from staff upon return.
Michael L.Customer service was poor Butchy girl was rude to another customer while I awaited service Had to unhook in back when it would be much more convenient to unhook upfront in Bay Area it was very cold and the staff was lazy
Travis W.The owners were the rudest people. The people that work there are great
Jason F.Service ladies very helpful and friendly
Catherine B.Customer service was extremely lacking. Like she was doing me a favor by walking out to the trailer. She merely kicked a couple of the tires. After the trailer was loaded, I could see one of the tires was low. When I checked the pressure, it had 4 PSI. It is very hard for me to believe this trailer was thoroughly checked out before renting to me. This used to be the best UHaul place around. Now they don't seem to care if you use them or not.
Christopher E.I did have like 12 uhaul boxes never used that they wouldn't give me credit for 🤬
Donna S.The only complaint I have is the overall cost. It is false advertising. It offers rental of $20 on the truck, then you find out its .99 cents a mile. Then you factor in the gas, and fees plus tax and it's way more than $20. It's just not realistic to put the advertisement at $20. I simply took one load to the city dump 28 miles away. I also put in about $5 more gas than what was in the truck. Uhaul billed me $97, plus the $18 I put in gas and my $20 rental turned into almost $120. False advertising. The truck was great, the app didn't work correctly I had to go inside but again overall cost should not have been that much for an in town task. I would have been ok with using an older truck and being charged closer to the advertised price.
Robert S.Convenient location for me indoor climate controlled Good facility
Burns B. | First ImpressionsJonathan is the nicest. I rent from this location regularly and he is so professional and helpful. The manager is rude and always acts like you are an imposition. I know she has had several complaints. I don't understand why she still works there.
JENNIFER W.The vehicle did not have a half of gas when I got in, but I thought it might mean that's where I need to fill it back. Then the lady act like she did not believe me and I have never had this problem of renting before. Maybe I will use the same location as my first rental not this one.
BRANDY E.Can't remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!
SHEILA A. | First ImpressionsJohnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan
Ivan S. | First ImpressionsI haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.
Samantha Z. | Online Move InVery pleased with facility.
Debera G. | Overall ExperienceMelissa is amazing! You employ a priceless commodity for your company. Treat her as such!
MICHAEL O. | Overall ExperienceFriendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.
Patricia H. | Overall ExperienceGood staff and knowledgeable.
George D. | Overall ExperienceGreat service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.
David P. | First ImpressionsGreat customer service!!
Gwendolyn S. | First ImpressionsGreat access to storage. Thank you
Francois E. | Overall ExperienceNa
LAKYN R. | Overall ExperienceTo save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!
Vanessa g. | Overall ExperienceI rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!
hazel j. | First ImpressionsI had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day
Jasmine C. | Overall ExperienceStaff was always attentive and friendly from check-in to check out. I was very compressed.
charles c. | Overall ExperienceI will always use U-Haul there is none better, I appreciate your services. Thank You.
Obie J. | First ImpressionsBest U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!
Charity H. | Overall ExperienceThe staff wasn’t friendly
Tyann E. | Overall ExperienceThey were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!
Brian N. | First ImpressionsThe staff their treated me with the utmost respect. Not like the Hampton office where I didn't feel welcomed at all.
Charity H. | First ImpressionsEveryone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.
Cindy S. | Overall ExperienceCost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again
Amanda G. | Overall ExperienceI use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.
DEWAINE P. | Overall ExperienceSamantha was extremely pleasant and helpful.
Marisa R. | First ImpressionsBoth employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.
Patricia H. | First ImpressionsStaff professional and courteous happy to assist and make it a pleasant and stress free experience for me.
cloteial u. | First ImpressionsThanks for everything.
Della E. | Overall ExperiencePoor customer service
Shawn E. | Overall ExperienceGood job
tim h. | Overall ExperienceHour of operations not every good. Some people work til 8pm each night. Everything else was ok.
BRENDA B. | Overall ExperienceThank to all the staff for good customer service
Steve M. | Overall ExperienceJonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!
Erin S. | First ImpressionsThe GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin
Amanda G. | First ImpressionsGreat service !!!
Jack W. | First ImpressionsExtraordinario servicio al cliente
jaquan j. | First ImpressionsGreat experience!
Marionette D. | Overall ExperienceIf I needed a storage unit I would consider the u haul facility in Texarkana Texas.
Lora T. | Overall ExperienceI always prefer my friends to Uhaul. I highly recommend their services for his/her options.
margaret m. | Overall ExperienceProfessionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.
margaret m. | ReservaciónDear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.
Michael G. | ReservaciónThis location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....
MARY ANN J. | Overall Experiencenone
Dorothy O. | Overall ExperienceGreat Service
joseph s. | Overall ExperienceUhaul made moving very easy.
IvyAnna C. | Overall Experience