Comentarios del cliente para U-Haul Moving & Storage at State Line

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at State Line

Grado total:

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Beverly G.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

El cliente no dejó un comentario.

Rogelio L.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Your staff were awesome, at both ends. I picked the trailer up in one state. Then returned it in another state. Thanks to all

charles c. | Overall Experience |
Grado:

Staff was always attentive and friendly from check-in to check out. I was very compressed.

Beth R.
Grado:

I would recommend the workers check the tires on all of the trailers before they are rented out. Because after we had our trailer loaded at the house we noticed the tires. They were in very bad shape. They wouldn’t have made the trip without a blowout asking to happen. So road side assistance came to our house to change the tires out.

john W.
Grado:

The trailer I originally used made screeching noises from the axle. I had to return it after i had driven 20 miles away. There should be a 3rd option for the last question. Yes or No isnt sufficient.

Henry T.
Grado:

El cliente no dejó un comentario.

Jeffery L.
Grado:

El cliente no dejó un comentario.

diann R.
Grado:

El cliente no dejó un comentario.

Christopher F.
Grado:

Very professional experience

Keyonna T.
Grado:

Nothing everything was perfect.

William T.
Grado:

They were a little understaffed.

Mia R.
Grado:

El cliente no dejó un comentario.

Jami H.
Grado:

El cliente no dejó un comentario.

Jasmine D.
Grado:

El cliente no dejó un comentario.

Janice S.
Grado:

El cliente no dejó un comentario.

Jonathan P.
Grado:

El cliente no dejó un comentario.

Raven G.
Grado:

I don't think the charges were appropriate , however, I loved that I was able to move my stuff at an affordable price.

Daniel M.
Grado:

1. Didn’t have the appliance dolly that was reserved. Helpfully, reserves one at Super Splash for me. Good people though. 2. Supe Splash didn’t have one either! Despite the appliance dolly being in the system. Owner says that for a year he has been telling corporate to remove the fictitious appliance dolly from the system but people keep reserving it and showing up. 3. Then I called seven u haul sites, with most not answering. 4. In the end, I had the van and no dolly. I returned it without moving the furniture. Hey U haul - pay attention to your owners! Makes a big difference to your customers’ experience.

Kenneth P.
Grado:

The staff was friendly and very professional

Kiyair W.
Grado:

El cliente no dejó un comentario.

Emanuel V.
Grado:

To be honest nothing this place was amazing. The best uhaul rental ever in my life, the staff was super friendly and fast. Truck I rented was clean and smelled good. The staff was on top of their game they were really on point. The next time I need a truck will definitely come back to this location.

Orion W.
Grado:

El cliente no dejó un comentario.

Amanda P.
Grado:

The truck we had the ride was very rough going down the road and it dont smooth out till you reach 70 going down the highway

Lindsey S.
Grado:

El cliente no dejó un comentario.

Marena O.
Grado:

I was stuck at this uhaul after my car broke down while moving states. Amidst what was an extremely stressful situation, the staff at this location were extremely extremely helpful, kind, and patient. Samantha helped me out from opening at 9 until we finally left around 3. She and the others were extremely accomodating despite it being an already busy day at the location. Me and my partner were already on a time constraint and were far set back, and terrified we’d have to make some tough calls to get to PA on time, I don’t think we would have been able to leave as soon as we did or get through everything in time if it weren’t for Samantha and the crew there. I have no comments on improvement, they were everything we needed and much much more. Thanks so much to them, we’re eternally grateful. - Marena

David M.
Grado:

Friendly staff

Obie J. | First Impressions |
Grado:

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Brittany W.
Grado:

El cliente no dejó un comentario.

Angela R.
Grado:

Nothing, great staff, personable, knowledgeable, gold star service!

Jerry G.
Grado:

El cliente no dejó un comentario.

Steven O.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

El cliente no dejó un comentario.

Charity H. | Overall Experience |
Grado:

Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!

Bruce M.
Grado:

The customer service was wonderful and i loom forward to using them again.

marie G.
Grado:

El cliente no dejó un comentario.

Tyann E. | Overall Experience |
Grado:

The staff wasn’t friendly

Jose A.
Grado:

Very friendly customer service. Especially turning in trailer. The young lady was very nice and helpful. Will be coming back.

James C.
Grado:

NA

Anderson W.
Grado:

El cliente no dejó un comentario.

Brian N. | First Impressions |
Grado:

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

James C.
Grado:

El cliente no dejó un comentario.

Jacob T.
Grado:

Staff at this location are always rude. This was the third time I’ve rented something at this location and hopefully the last. It’s obvious right when you walk in the door. They are basically like wtf do you want?

Rosalyn S.
Grado:

Everything was great! No complaints.

Georgia T.
Grado:

The manager, Melissa West, went over and above on service. She has helped with 3 different rentals and has been extremely helpful in all aspects of my move.

Charity H.
Grado:

The staff is nice and polite. I absolutely love this new an improved idea of this U-haul. Weather proof and temperature controlled. Alarms and cameras. Easy access hallways and courtesy carts. Super clean, has nice size restrooms and water fountains.

Charity H. | First Impressions |
Grado:

The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.

Arthur E.
Grado:

There was only one attendant on duty. That’s bad business in my book. The only reason I didn’t walk out is because he went above and beyond to serve the customers as timely and professionally as he could. He’s a great team member but this company is taking advantage of that. Smh

Debbie B.
Grado:

Outside of vehicle was dirty but weather was not good.

KAREN C.
Grado:

El cliente no dejó un comentario.

Kenneth P.
Grado:

The customer service representative was polite, knowledgeable, and organized. This was a great experience and he played a big part in making it happen. Thanks!

Cindy S. | Overall Experience |
Grado:

Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.

Jamye T.
Grado:

I reserved the wrong size truck. They fixed the issue and got me in a truck in a timely manner. I will reccomend to friends. Thanks guys!

Amanda G. | Overall Experience |
Grado:

Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again

Sabrina S.
Grado:

El cliente no dejó un comentario.

Marc C.
Grado:

El cliente no dejó un comentario.

richard P.
Grado:

El cliente no dejó un comentario.

Randy P.
Grado:

El cliente no dejó un comentario.

Robert W.
Grado:

Nothing the lady was a great help.

David R.
Grado:

El cliente no dejó un comentario.

DEWAINE P. | Overall Experience |
Grado:

I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.

Don B.
Grado:

El cliente no dejó un comentario.

Derrick T.
Grado:

El cliente no dejó un comentario.

Frances W.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

El cliente no dejó un comentario.

Nathaniel W.
Grado:

Well we did make it to our location. However the reserving and quotes process needs improvement. Customer service from calling the 1800 number couldn't save nor did they include taxes in the about. That info was must needed in estimating a huge move. Also the employee at the actual location did not reserve our uhaul properly. We were emailed incorrect info to when we pick up the uhaul. We got an email that said 4pm not 2pm...big problem! Then it's a while 100 dollars more than expected. Seriously! That is important info...super stressful. Then, the rep kept repeating herself, without pause. Super stressful, assumptions were drawn. Please improve customer service and all info up front. Thanks, Quinitta Windes

Ashley R.
Grado:

El cliente no dejó un comentario.

Stacey B.
Grado:

El cliente no dejó un comentario.

Marisa R. | First Impressions |
Grado:

Samantha was extremely pleasant and helpful.

Alvin G.
Grado:

El cliente no dejó un comentario.

Patricia H. | First Impressions |
Grado:

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Randall D.
Grado:

El cliente no dejó un comentario.

Corbett S.
Grado:

El cliente no dejó un comentario.

Keith M.
Grado:

El cliente no dejó un comentario.

Don J.
Grado:

Nothing. Everyone was polite and the truck was the best one I've ever rented. Thanks.

Bryan W.
Grado:

Excellent experience. Quick, reasonable and painless

darby C.
Grado:

El cliente no dejó un comentario.

johnathan Y.
Grado:

El cliente no dejó un comentario.

George I.
Grado:

El cliente no dejó un comentario.

Darnisha L.
Grado:

The service was really good. First time using the service, but I would use again if needed

Cheryk R.
Grado:

El cliente no dejó un comentario.

John A.
Grado:

El cliente no dejó un comentario.

April D.
Grado:

El cliente no dejó un comentario.

KIM B.
Grado:

The only downfall was the manager on duty the day we picked up the equipment. She was Not very customer friendly. The other customers in the store we’re also speaking about her nasty demeanor. The other employees were very, very friendly, but the managers attitude We’re affected her co workers negatively.

Lucy B.
Grado:

El cliente no dejó un comentario.

BRENT S.
Grado:

El cliente no dejó un comentario.

Tearrany R.
Grado:

Do not overcharge

DON B.
Grado:

Fabulous facility. Great manager on duty. Made it very easy. Thank you so much

John M.
Grado:

Offer me a U-Haul beenie! Melissa would not let me have hers. Thanks.

Wesley S.
Grado:

El cliente no dejó un comentario.

Christopher M.
Grado:

Nothing to improve on

Charles W.
Grado:

El cliente no dejó un comentario.

Reba S.
Grado:

Very nice and clean environment

Susan B.
Grado:

I am still waiting for a manager to contact me regarding the horrific experience I was put through due to Uhaul changing up my reservation. I submitted a complaint yesterday but have not been contacted. My phone and email are on file in my contract. These events have NOTHING to do with this location. I am just taking the opportunity to let someone else know I am waiting for a response and action from your company.

John M.
Grado:

El cliente no dejó un comentario.

timothy R.
Grado:

The lady who did my checkout was professional and quick. Check in was also great. This is a nice location.

cloteial u. | First Impressions |
Grado:

Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.

Micheal L.
Grado:

Very good service

Bernard T.
Grado:

El cliente no dejó un comentario.

Tabitha C.
Grado:

Sam wasson pleasant even when I changed my reservation a couple times

Jean-Marc K.
Grado:

Everything was great except there was a car parked in front of the exit door and I had to use another door to get out.

Sharon S.
Grado:

El cliente no dejó un comentario.

Wesely R.
Grado:

El cliente no dejó un comentario.

Marguerite C.
Grado:

Continue excellent, prompt customer service

Rance A.
Grado:

El cliente no dejó un comentario.

Brenda G.
Grado:

Mitchell, your worker, scolded me for leaving the trailer near the garage. Told me he almost ran over it. I returned the trailer after hours and didn't know exactly where I should leave it. He also sold me the wrong type of trailer. I was not familiar with your equipment and apparently he wasn't either.

Cloteial U.
Grado:

El cliente no dejó un comentario.

Gary S.
Grado:

El cliente no dejó un comentario.

Martin B.
Grado:

El cliente no dejó un comentario.

Della E. | Overall Experience |
Grado:

Thanks for everything.

Jaylen S.
Grado:

El cliente no dejó un comentario.

David F.
Grado:

False advertising. $19.95 a day. No where does it say 70cents per mile. More was I told that there was a mileage charge. Hidden fees.

Shawn E. | Overall Experience |
Grado:

Poor customer service

tim h. | Overall Experience |
Grado:

Good job

BRENDA B. | Overall Experience |
Grado:

Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.

Steve M. | Overall Experience |
Grado:

Thank to all the staff for good customer service

Erin S. | First Impressions |
Grado:

Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!

Amanda G. | First Impressions |
Grado:

The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Jack W. | First Impressions |
Grado:

Great service !!!

jaquan j. | First Impressions |
Grado:

Great customer service

Marionette D. | Overall Experience |
Grado:

Great experience!

Lora T. | Overall Experience |
Grado:

If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

margaret m. | Overall Experience |
Grado:

I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

margaret m. | Reservación |
Grado:

Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

Michael G. | Reservación |
Grado:

Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

MARY ANN J. | Overall Experience |
Grado:

This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

Dorothy O. | Overall Experience |
Grado:

none

joseph s. | Overall Experience |
Grado:

Great Service

IvyAnna C. | Overall Experience |
Grado:

Uhaul made moving very easy.

No reviews have been submitted for this location.

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