Alia Day is the best! I needed more space and she had a bigger unit right around the corner from my old unit... I'll probably stay forever,lol.
GLORIA D | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Starkey Rd
Testimonials From Recent Customers
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please doing business here.
JASON NWe really appreciated the warm, professional, pleasant attitude of the staff. It was very much improved from what we had experienced in the past from this store. Keep on keeping on. You are doing a great service for your customers. Thank you so much.
ARTHUR JGreat value and a very helpful staff!!!
Robert B | Online Move InAliyah was Amazing!
GLORIA D | First ImpressionsThis had to be one of the smoothest rental transactions I have ever made. The facility manager was one of the best I have ever worked with. She took the time to answer all my questions and never made me feel rushed. The overall facility was very well maintained and I felt my property was secure.
Richard S | First ImpressionsClose to my shop. Very convinient
ANTONIO DNothing, Your General Manager there is amazing and working 7 days a week deserve a pay raise.
JASON GMy father was a customer. I have never had an issue with this location. I lost all i owned during a move at another location off Walsingham Road. I was assured this company was safe and secure. They have been for 16 years! I was with them before the became Uhaul. Not one issue, ever! Always clean, friendly staff and easy to get to.
ANDREW / | Overall ExperienceI needed this storage unit after Helene destroyed our house. The staff were supportive, kind and very helpful during this stressful time.
Jo-Ann S | Overall ExperienceGeneral manager extremely helpful and knowledgeable
GARY AWell considering they canceled my storage when I wasnt done. I forgot to leave my lock and the ended my contract. Thanks for taking my money and not letting me use it
MARSHALL R | Overall ExperienceWaiting on refund…
Alauna W | Overall ExperienceExcellent customer service !!!!!!!!!!!!!!!!
DENNIS OEverything was an Excellent experience the service was amazing to me. The customer service Rep was caring, supportive, friendly, professional, honest and most of all very knowledge in knowing his job to the fullest. I will always recommend this location to my friends and family in the near future and I will myself always come back to this location as well.
JIMMY DShayne was very informative and quickly got me in and out Fabulous service
John M | First ImpressionsThis place is great! Excellent service and friendly! Communicated very well during the process to get checked in. Solved our needs and couldn't be happier with this location!
Timothy L | First ImpressionsThis place is absolutely wonderful! They helped with everything we needed they were both quick and efficient and have tremendously made our move to Florida easier! If you are moving to this area I can't recommend this place enough! Make U-Haul Moving & Storage at Starkey Rd your one stop shop for all your moving needs!
Timothy LThe price went up to where I cannot afford it anymore
WILLIAM M | Overall ExperienceYour doing great!
JUDITH SAs a customer me and my friends have witnessed a few homeless people staying in their unit one of which smokes weed inside his unit. When confronting management they have done nothing about. Customer service also does nothing to address this issue. Lights in the hallways do not stay lit for more than 2 minutes and the CA,CB,CC hallways are not properly air conditioned and stuff will get damaged in those hallways.
Nathan W | Overall ExperienceUhaul storage for the win! Y'all really saved me when I was in a serious pinch. Everyone has been so helpful, too. Thank you!! I have one small gripe. The bathrooms at Park Street wouldn't recognize my pass card and there was no reply on the help button. Just unlock those!!
Norval A | Overall ExperienceFriendly staff and equipment perfect for our needs.
Glenda MEven for short term storage this U-Haul location was excellent. Set up was easy and the facility was super clean.
Samuel S | Overall ExperienceI called the uhaul up the street asking for someone to help me move. And a storage unit. They arranged everything and sent me Angel. That is his name but he helped me I was flooded by milton and when manager of complex said I would be charged for anything left from flood. Angel climbed into the cabinet dragged out some funky pots n pans angel pitched into help ...when I got to office for storage unit. They remembered Me I had just picked up a 10×20. That was there for a month. Now. I'm in storage again. But a 5×10. I lost everything. But Christmas thank you
Debby S | First ImpressionsAAA +++
bob c | First ImpressionsEasy to make reservation Great location for us Truck was exactly what we ordered and ready for pick up Sales Associate very friendly and we were in and out quickly
Dana CAlia Day took care of me and relieved a lot of stress off of me! A great big thank you goes out to her!
Kim B | First Impressionsnothing!!
PATRICK GShayne was very friendly and helpful. Check in was super smooth and quick
MARIAH CI was happy with the service that I received took care of me and I got the job done with their vehicle. No problem things went smoothly, my end and their end.
RANDY PAlya was fantastic. Uhaul app was terrible. Alya figured out the problem with the app and we were on our way. Uhaul app support failed miserably and so did the phone support.
Steven MI was charged $232 I was overcharged they charged me for a dolly I did not get they charged me for a cleaning cleaning fee and they charged me for bringing the equipment back after hours although I bring it at 2:00
DARIEN WRented a climate controlled unit. Rented on Sunday and mentioned temp was 100f. Was told it would be fixed the following day. Check every day for 4days no change So I said I'm out and terminated. I had things that needed below 80 f
GDC c | Overall ExperienceStaff were very helpful and patient in helping to decide size of unit, truck and boxes needed.
Michele A | Overall ExperienceI was charged twice for the truck when i returned it through the app
WILLIAM NFantastic customer service!! They went above and beyond!!
REBECCA ANathan and Valerie where very helpful and easy to work with! Yes, I would recommend this location!
MICHAEL LGreat people and a clean facility , will definitely rent again and also recommend !
Raymond D | Overall ExperienceValerie was very accommodating and did everything in her power to make my move go as smooth as possible. I would definitely use U-Haul again! The movers from Up N Go were the best I've ever experienced. 10 stars for them!
Daniel LN/a
nellie e | First ImpressionsVery friendly staff. Was in and out very quickly.
Sean WVery helpful and friendly.
MINDY C | First ImpressionsConvenient location. Quick and easy electronic return.
J-Michael SThe staff was very helpful every single time I called or was on site. They are very nice and everything was great.
Mitchell G | Overall ExperienceExcellent staff. Amy is the best!
Rama BMove out date wss 6=24_2024
david h | Overall ExperienceStaff was super friendly and Chris was really helpful!
Kevin PKeep up the good work
willie tThe unit rent went up 3 times in 2.5 years. That's ridiculous.
Jessica M | Overall ExperienceAll is well.
willie tFast courteous and professional.
michael wAmazing service. The manager of this location came out and put the trail around for me before I even got a chance to do it.
Carl HPrompt customer service. Very knowledgeable on best options for needs courteous, and professional would highly recommend and use again.
Michele AExemplary customer service!
ron k | First ImpressionsEverything was great
JANELLE B | Online Move InThis facility is so well organized and user friendly the manage Valery is always around to listen. To any concerns I have ever had Also one other employee Nathen is also very helpful and easily available
John M | Overall ExperiencePassenger door was challenging to close, otherwise vehicle was in great shape.
Stephanie PI wanted to respond not applicable to "Would I recommend this location to a friend". I have answered No, not because of anything Uhaul did but becasue I never recommend anything to anyone.
Leslie WEasy in and our. No problems at all.
ROBERT BExcellent customer service, I did the reservation on line and everything was ready when I came in. Very happy customer
MARIA B | Overall ExperienceThe info regarding obtaining something prior to going through the gate with your already received pin # was not clear and was not something that I had ever experienced once you already got your PIN number however not knowing where our storage was at, we were able to use our pen to go through the gate but once realized our storage was on the outside of the gate, it was to late we could go in but we could not figure out how to get out and was after hours. had it not been for somebody else coming in and who was able to let us out, I'm not quite sure how we would have gotten out. I would suggest if there is no indication that a customer has not received the item that's needed besides your PIN to get inside the gate that you do not give them access to enter with only the pin number, this way they have to contact you if they want inside the gate. Just a thought otherwise once we found our locker on the outside of the gate and someone released us, everything was smooth sailing thanks so much for your understanding
JANELL B | Online Move InValarie was great
Willie PComing to this location from now on.
Antonio DI own a moving company and for about 3 months my truck was in the repair shop and Valerie at this starkey location was the absolute best person that I've dealt with at U-haul so far
Brian CBuy one month get a month free, not me i got charged a 46$ for why I gave up with trying to pay bills
kurt b | First ImpressionsNada
craig bI recommend this place to nobody
Daniel R | Overall ExperienceI had a 15 ft. Box truck and it was clean and maintained, but it was raining when we moved and the cargo box leaked...a lot. It appeared the front corner caps were the issue. It looked like they were recently changed or caulked. The location manager was not aware of the issie and I get that. But, I ended up with wet boxes and blankets.
Daryl KThe onsite gentleman was fantastic, went above what I expected. Gracias
John GNo improvements all good there. But GM Valerie Barsanti was on point very kind and detailed. Valerie Barsanti even called us to let us know the truck we were going to rent and pickup at 12:00 had come back early if we needed it sooner . Please give GM Valerie Barsanti a big bonus or a nice raise this year. Thank you Valerie Barsanti. PS. We will be back . Have a nice day.
Tyrone WMy family have used U Haul for 50+ years. That speaks for itself. For moving we are able to get the best supplies and equipment. From cargo vans to the largest truck, car trailers, Ubox and storage units. We have used them all and I am a 76 year old grandmother so I would say pretty easy to use also. As a retiree it is very affordable. Gracias.
Diana R | Overall ExperienceEverything as promised, very smooth process.
Kimberly S | First ImpressionsGuy let me stand outside with the door locked. He point at the drop off slot on the door and I told him I needed to speak with him about something. He held his finger up and said give me a few minutes after standing outside for almost 5 minutes I just left! Again very terrible and poor customer service.
Tkera MValerie and her staff were very helpful and accommodating with my POD situation. Excellent customer service! Site is well-maintained. Glad I chose this place!
Lara W | First ImpressionsGreat service
Ronald AChris was very helpful and answered all my questions.
Pamela D | Online Move InGreat experience! Nice staff.
Denise C | First ImpressionsChris in largo was excellent. His customer service was on point. Helped me with everything I needed. Highly recommend this location. Thank you , Gina
GINA RThe truck is in dire need of an upgrade. For the amount of money spent, the truck should have at least a few newer features such as electric windows, back up camera etc
Carlos FManager was helpful and efficient; answered all questions and made experience positive
JANICE D | First ImpressionsGracias
Jason E | First ImpressionsStaff extremely helpful Very happy with service Highly recommend
David C | Overall ExperienceThe unit leaked at least twice that i know of, and i know the unit next to mine, 019, also leaked because i took a large mirror to the dump for the lady that was ruined from water leakage. I notified staff after i noticed the first leak but nothing was done to fix it. Leaks at a storage facility should not happen. And if there is one, it should be fixed. I'm just glad i got my stuff out and i am not paying for water damage any longer.
Christopher D | Overall ExperienceValerie was absolutely phenomenal. Very helpful, sweet and knowledgeable. Made a hectic move better. She's a keeper! Thank you Valerie! Uhaul also has great rates and clean facilities. Would definitely recommend.
Lisa O | First ImpressionsAmazing comfy truck and decent mpg for a 26 footer......good price and ride share was amazing get $525 back for hauling a trailer that was ride along my route!!!!! Val in largo was amazing!!!!
benny cAlia was very friendly, helpful, and professional throughout the transaction
Michael GIt was easy to get to from my location, and your agent was extremely polite and helpful.
raymond tNathan at this location was far beyond excellent. He was able to help me in a quick moving situation and his calm demeanor and customer service skills really deserve a great shout-out. He was handling multiple customers (4) at once and still gave 5-star service to each guest. NICE JOB NATHAN! He really made my experience with UHAUL and my move smooth, memorable, and hassle free. Thank you Nathan, we arrived safely to our next destination with YOUR help! ¡Gracias!
Breanne Jall my stuff got ruined.
Joanne C | Overall ExperienceMake sure computer system is working accurately. Accept major (Master Card) DEBIT cards. The staff was extremely pleasant, but frustrated by the company computer system hiccups. Otherwise - equipment was perfect; a hassle-free experience.
Jane VBoth people we had to deal with had horrible customer service skill were rude and no care about the customer. Will not be coming back to this location.
Aaron CThis was the very best rental through you folks ever. The on line check in was easy and worked just fine. Only issue is the wait for the approval but I chatted through the on line site and they were able to get it approved very quickly after I asked "What was taking so long". Overall a 10.
Kevin TNothing, you just need to use Marty's business as a training model for all your locations. Did I mention that I will always be back to U-Haul if you can have a GREAT PERSON like Marty managing the store…
robert cFast courteous service very affordable rates nice cool clean storage unit you can't go wrong hear, here.
Jennie B | First ImpressionsAwesome facility ! I really appreciate the people who helped me there. Thank you !
Jeffrey D | Overall ExperienceAll good except for the dolly again it was not provided as requested
Roy SVal is the best ever
THOMAS B | Overall ExperienceVery professional and friendly staff with a clean and safe environment
Jesus R | Overall ExperienceNeed a larger piece of property. Very tight in there
Patrick SManager !! She was awesome
Jan LThe gentleman was very helpful, not sure of his name but he needs a raise
harolynn pThe length of the units are deceiving. 15 ft unit is not really 15ft. The measurements are taken to the roll-up door track. A 15ft unit is really like 12 feet, that's disappointing.
JAKE J | First ImpressionsPolite and professional. Also helped me find the truck I needed when no one else had one available.
Shane M | Overall ExperienceThe staff were great start to finish! Went out of their way to be helpful. Was VERY impressed
JOANIE W | Overall ExperienceEveryone was professional and friendly our experience was great. Gracias
Ashley B | Overall ExperienceMarianne at Belcher knew right away the locker I booked was too small. She called Valerie at Starkey and rebooked us a larger unit. Saved us a lot of time and exertion. Valerie then arranged to checkout the truck there so I didn't have to drop it at a different location. Great people who treat you right!!
SHARON V | First ImpressionsI've dealt with several uhauls and all have been great, but this store is truly extraordinary.
ROBERT B | First ImpressionsWe closed out unit contract on the 3rd they drafted payment on the 1st but offered no partial rebate. Found this very disappointing
Carolyn S | Overall ExperienceVery satisfied
Michael D | First ImpressionsGetting awfully pricey, rate keeps going up like every couple of months.
Ken f | First ImpressionsVery helpful! Helped me park and secure the trailer.
Greg W | First ImpressionsStaff was very friendly and helpful.
Phil M | Overall ExperienceMy storage unit number 1219 had a terrible water leak. My mothers bedroom set dining room set, and Buffay were heavily water damaged, and had mold on them. My mattress and box springs were very wet and you could smell the mold very much. I had several plastic bins full of things that were covered in mold that I myself washed off several times. Some of my boxes got so wet that they literally were open. I have pictures of everything which I sent to the insurance company who reimbursed me for $3833. That only paid to have the bedroom set and buffet stripped and refinished. Also to buy a new mattress and box spring. I again had to wash the frame that was filthy, and had mold on it but I did keep it after cleaning it, also had about 10 pairs of shoes that were damp and had mold growing on them. Oh, and the boxes that got wet, some could not even be picked up without holding the bottom, or everything would have fell out. Most of the people who work there three in particular were extremely polite and helpful.( I had a very hard time opening the big door and would have to get help and they were very nice about that .) I moved my belongings in the storage unit in June and only a couple of times during July August, September, October did I ever go back to get something or put something else in and I never noticed water damage, however, it was all from the middle to the back so I probably wouldn't have noticed it if it was there then. I do know that three or four months ago we had a week of nothing but rain constantly and I do mean downpours all day and all night. I'm thinking that that very definitely could be when the damage took place however, I can't be positive of that. I do know that the times I was there you could not smell the mold and the day. I moved out February 7 of this year. It was a very distinct, heavy, mold smell in there. I'm just very sad that I had to leave my mothers old Duncan Phyfe table which can never be replaced. I just thought everything would be OK in there, I trusted that it was a safe place to keep my things, but it was not. I asked one lady working there if she notified the people on either side in case they had water damage and wouldn't know it and she said no they hadn't. I feel those people should be notified because if they do have water damage and mold, it's only getting worse every day and they may not know it if they don't go there often. I also during all my mold cleaning broke out in a rash that I had for two weeks. After all the mold was cleaned off of everything that it could be, my rash went away. I didn't have everything out by March 1 because I only took so much at a time to clean, as I did not want all of that setting in my house. So when March 1, which I thought I would have it all out and didn't but when March 1 came I only had a couple of things to get out. I told the lady I didn't think I should have to pay for a whole month and she said yes I would. I said you mean to tell me I have to pay you for a whole month to finish cleaning a couple of things that got ruined in your place? I said you should be paying me back since I paid you to have all my stuff ruined. So then she decided I wouldn't have to pay for March. I know I'm not thinking of everything but I'm sure you get the idea and can understand my disappointment. Thank you, Tara Mitchell.
Tara M | Overall ExperienceFrom the first phone call, picking up the truck, getting 1st month storage free.... Personal very professional and extremely courtesy.
Diana B | First ImpressionsUsed this location several times and recommended it to others as well. Valerie is very friendly and knowledgeable! Thanks again!!
Steven L | Overall ExperienceThe AC in the truck didn't work
susan c | First ImpressionsThe property manager was surprisingly extremely accommodating and helpful with every type of situation I came across for the duration of my term. But with as great as she was, there was definitely an underneath operation going on. Her son, who also lived on the property with her, is a heroin dealer. I know this for fact because my ex boyfriend, who was a recovering heroin addict, has bought drugs from him on more than one occasion. Honestly, I feel as if the property manager might also be taking some form of drug as well. My unit has had very obvious traces of being broken into or tampered with. My unit was also suppose to go to auction, which the manager gave a set date for when that would happen, but then stretched my window for when I could come move my stuff out (I paid the late fees instead of my past due balance so I could at least get into the unit and gather what's sentimental to me). When she gave me my final chance of retrieving my belongings she still used the excuse of this "approaching auction" (which had already happened) and that she needed to get the unit "ready". It all sounded like pure bull crap as if all she really was doing was taking whatever she could for herself. The fact alone that I had to practically pry out any information regarding alternative options to try to avoid losing my whole entire household of belongings as if she's used this method of manipulation with previous tenants to come up on people's prized possessions. Honestly. I would love to speak to corporate or anyone of higher status regarding this matter. It left me very upset even despite the little favors the property manager had given ( always with a slap in the face reminder that I don't even deserve the help she was given My email is fmerat.2022@gmail.com
Francesca E | Overall ExperienceValerie and Nathan are both such helpful professional!
SUSAN M | Overall ExperienceValerie was a great help
Fenton B | First ImpressionsI've always been pleased with the service and facilities at U-haul, but the day I emptied out my storage unit there were roaches and other bugs inside my stuff and all the boxes when I got everything home. Never had any issues with bugs until the last time being there to remove my items. I know the units are supposed to be pest controlled, but I had to wind up throwing a lot of my things away. As my family went through the loss of our home which lead to needing the storage unit, losing almost everything and having to start over from scratch, you can understand why having bugs in our heirlooms, wedding photos and keepsakes from our children was very difficult to cope with. I would still recommend this facility to friends and family, but it was just a disheartening way to leave the storage unit.
Matthew G | Overall ExperienceEasy and fast
Kimberly S | First ImpressionsValerie was wonderful!
CHRISTINE M | Overall Experience24 hour access would be better and stop forcing people to use those p.o.s. Chinese round locks .
Richard E | Overall ExperienceMy above response should answer that question.
Tom B | First Impressions