The employee answered some questions I had but was rude.
CONRAD HCustomer Reviews for U-Haul Moving & Storage at South Main St Roswell
Testimonials From Recent Customers
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it work for me. thanks
THERESA NNeed Jesus
Patricia N | Overall ExperienceFast and friendly service.
LUKE SGreat service at pickup and drop off!
LESLIE SThe Roswell staff and the location are A+. They are awesome .love you guys.
Robert S | First ImpressionsStaff was excellent. If the need arises I will rent from this location again!
JEREMY PI turned in equipment the following day, I was told they would check it in and I would get a receipt. Two days later I get a call from Uhaul asking if I wanted them to find me a location to return the trailer. I advised that it had been returned and uhaul rep said she would call the manager at the location. Next day I get my confirmation that it was returned.
RAMIRO MTrailer had an electrical short. Also the spring on the tounge was bas when stopping trailer would slam forward, take off would slide back and fourth. Made for a nerve racking pull fir 10 hours. Trailer number isV7489 E tag # 963 DQW Colorado. You should not rent this trailer .
BOBBY SOne happy customer will definitely return
ROBERT VWe came in with the U-Haul and told we were supposed to get a discount for our storage because we had rented a U-Haul. The lady said she didn't know how to do it and she was sorry maybe when we came back we would get a discount. This was a very irritating as I felt I should have gotten my discount.
Tammy P | First ImpressionsFrom the Mgr to all his staff are always willing to go that extra mile for all costumers and renters . Very polite and when it comes to costumer service. Very professional and respectful
noe g | Overall ExperienceI think the only problem I had was online it told me it would be $75.00 for the day and when I tried to continue the form on line it told me my license was exp when it isn't and kept throwing me back to the begining of the app so I ended up paying $112.00 for the day cause the employee did it alot faster for me, but I will not use the app to rent again and will not recommend it..
Lino FAngel helped us and she was great. Very kind and respectful and patient
GILBERTO EIt was a easy process to pick up and drop off plus renting a storage unit. I rented a 5x5 but I needed a 10x10 the lady was very nice and very hard working trying to get me the right unit. She was handling the business like a pro. Gracias
Lynell O | First ImpressionsA little bit of more walk around inspection cause 1 of four of the wheels had corrosion on it and this could be provoking air deflation in the tire
VICTOR DExcellent service from the manager. Manager noticed I was double charged and refunded the overcharged amount that I didn't even catch myself so thumbs up for the honesty. Horrible service from the guy on receiving the tow dolly I was returning. I explained to the manager about the rudeness and attitude the guy had towards me for no reason and the manager took my feedback with importance.
FRANCISCO AExcellent!
LUIS M | Overall ExperienceI have been extremely impressed by the helpfulness, friendliness and compassion extended to me from the staff. As a victim of the recent flooding in Roswell NM, I am very grateful for the excellent service provided by everyone there.
Luis M | Overall ExperienceEveryone is very nice.
Selena S | First ImpressionsClean the inside of the windshield better.
LARRY WThe staff (YaYa) was very helpful and knowledgeable. She is an asset for your company!
Luis M | First ImpressionsThis area needs more 26 foot trucks available for local residents.
WESLEY EMaybe drug test your employees
CHRISTIAN SEverything good
RICHARD SNo issues
HENRY AThe manager and worker was very disrespectful towards myself!! The truck wouldn’t start after it’s been jump.. Advised the Manager that I just drop the truck off and couldn’t put gas due the having issues with the track and they didn’t care told me to leave it running while I gas it to so it could be at the bake off when I pick up the track!!
Louis VTy
GILBERTO VAccessible and helpful staff. Clean storage facility
SOJOURNER S | Overall ExperienceAll pretty good a little problem with billing , but overall good business place great manager goes out of his way to make customers happy, you better appreciate him
REY B | Overall ExperienceTerrific customer service!! The trailer was in top shape. Easy and fast check in and return.
PAUL PErnie D. took excellent care of me ! He was professional, friendly and genuinely empathetic of my situation. He strived to ensure I got the best value and that charges were accurate. I truly appreciate his help.
Jerri C | First ImpressionsMaking the 24/7 Truck Share easier. I was suppose to pick up the unit at 6:00am but had to wait unitl 7 and it put us in a bit of a bind.
CHRISTOPHER SThe Moving help was excellent. I highly recommend them and will use them again when the need arises.
LARRY WVery friendly and Professional staff. I would recommend to all.
SUSANNE Cit all work good.
LAWRENCE WMy refund from b the deposit was a completed action on my card and I still have not received my refund rip-off location never had that problem with U-Haul before they would just take their amount this time they took all
ELSA RNada
BENIGNO CThey were great no issues. Quick and professional.
Mariela FThe associate was great. She was very attentive and friendly and extremely helpful.
Edward HGeneral Manager was the one that helped me. He could tell I was in a hurry so he made things happen quickly. Very efficient!!! Thanks so much for your help.
ROBERT GWonderful helpful service
Oswaldo L | First ImpressionsStaff was very friendly and helpful.
RYAN. MThe staff was extremely helpful and very courteous. We would rent a storage unit there again. Ms. Baca
Olga B | Overall Experiencethere has never been anything I could say about improvement between staff and client, I have always been treated with the up most respect and caring kindness in all the years I have ever done business with U-Haul ... thank you a thousand times over Silvia Scherff
Silvia MNice and helpful . Great customer service to rent and to take back.
Sostena GWorld class customer service from all of the staff.
michelle WI had precious paintings in the storage and your facility is SUPPOSE TO BE CLIMATE CONTROL. EVERY TIME I WENT TO MY STORAGE UNIT THE AIR WAS HOT! SWEAT POURED OFF MY FACE IT WAS SO HOT! I WENT INTO YOUR OFFICE/RECEPTION... THE AIR WAS FREEZING AND THE SIR WAS FORCED SO STRONGLY IT WAS LIKE WIND BLOWING!!!! NATURALLY I COMPLAINED TO YOU ONE AND ONLY EMPLOYEE. NEXT TIME I WENT THERE TO MY STORAGE UNIT THE AIR WAS STILL WARM. SINCE I WAS THERE TO REMOVE MY PAINTINGS FROM YOUR LACK CARE I DID NOT MENTION THE HEAT IN THE STORAGE AREA ALTHOUGH SWEAT WAS POURING OFF MY FACE RIGHT IN FRONT FO YOUR EMPLOYEE . 1. HIRE MORE EMPLOYEES 2. MANDATE COOL AIR IN THE STORAGE AREA..
Lisa P | Overall ExperienceAmazing staff! They lady who helped me when I picked up my rental trailer communicated well, was organized and very kind. There was a lot going on that morning and she handled ot all with aplomb!
STEPHEN RFast customer service
Ray ZWas very busy needed more counter help.
Monique MStaff was very knowledgeable and helpful.
David AI waited for 2 .5 hrs trying to return this unit. Noone came out to assist after requesting an acknowledgement I had dropped the trailer off. No help at all I just left the trailer there and left.
Jose MWe were not able to park under the canopy so to take pictures for the return was very hard because the sun was so bright. The rep was nice tho but they need to move trailers and such so canopy can be used for returns.
Michelle TPerhaps spend a bit more time going over the contract prior to the rental. Otherwise, everyone was very friendly and helpful.
Peter DThe right rear tire had a slow leak, and the alignment was off. But otherwise was a great experience
david pEmployee Maxwell was exceptionally prompt, knowledgeable, and professional. He took good care of me.
Gardner AI didn't get the truck I reserved, I was charged more than what was quoted on the phone, I couldn't get moving help because your website kept refusing my card so I had to move everything by myself.
Paulette H | First ImpressionsThe Owner is a great honest hardworking American! Two Thumbs up to Ernie Delgado
Leigh F | Overall ExperienceBroke down several times
Terry ACustomer service was horrible. The truck was beat up even had what looked like a bullet hole in the windshield. The gas tank was filled to 3/4 of a tank after we got gas, he then marked the receipt less than what was in it. He said I went over 15 miles that was charged for upon pickup. I should have checked if that was accurate, but I didn't. Next time, if this manager is there I will check everything.
Maylene HAlex, the guy behind the desk, was great. Very friendly and professional.
KYLE EWe explained several times that if they turned the truck that we had rented off that the truck would not start again. The man who was in the store acted like we had no idea what we were talking about. He shut the truck off immediately and the truck would not start again. We had trouble with the truck two or three times and roadside assistance was at least 90 minutes away. I don't care for being treated as though I don't know what I'm talking about.
Kevin EAgain, perfect experience:..quick and easy drop off with friendly staff.
Christine RThey made sure everything was in great shape and gave me everything I need for this new adventure.
Charlotte TEquipment was not available for over 2 days past reservation date. Staff was rude, unconcerned about the predicament it put me in having to report for work nearly 1500 miles away in 4 days and did not insure all equipment was ready to go when picked up. No lighting cable present between truck and trailer further delaying my departure. Additionally the return location was supposed to be flexible due to delayed departure and was discovered to not have been entered that way although they said it was.
James WDavid, the associate that helped me, was very nice and was able to multitask with other customers and also provide me with excellent service. I'm not sure what would need improvements because I don't have any issues. I rent a storage unit from this location so I'm happy with this store.
Michele BTruck needed windshield wipers. Was not fun to find out it needed them while driving through the rain. Passenger seat belt would not latch into receiver to be properly buckled. Staff in store were friendly, professional.
Mark TDropped after This location was not on my original drop point for the equipment. Not sure why the drop location was changed.
Guy TProcess was quick, convenient, and easy. Customer service was excellent.
Danielle UJust please next time when I want a piece equipment, make sure you have it in stock, and not charge me for it even tho it’s not my fault you didn’t have it.
Daniel EYou might benefit from a phone answering service. The single person at the counter is expected to answer the phone while helping the line of customers at the counter.
Keith S | First ImpressionsThe supervisors were very knowledgeable but the young people working in the office during storage hours didn't seem to know what to do about the storage units they may need a little more training but they were very friendly
connie r | Overall ExperienceThe staff was very helpful & professional customer service. The UHAUL Van was great. The storage unit was spacious & very clean. Great job!!
Marie V | First ImpressionsSuper nice facility. And very reasonably priced.
MELANIE C | Online Move InAside from the doors being broken for 2 weeks, everything was great.
Cheryl M | Overall ExperienceWould like to learn more about the bicycle used on display for your bike racks you rent.
Sarah H | First ImpressionsAbsolutely one of the best places I have ever used to store my possessions. I found the employees to be very helpful and super friendly. 5 star from me.
Cheryl A | Overall ExperienceGood Quality .
Nalley D | First ImpressionsErnie and his staff were amazing
rod h | Overall ExperienceNever worried about my stored belongings in Uhaul's secure, climate controlled storage facility. Always accessible and staff was always on point.
James M | Overall ExperienceThe Manager at this U Haul facility was extremely helpful and courteous. He listened to my concerns and was able to help me with my needs. The movers that I hired were polite and speedy.
ANNETTE B | First ImpressionsOverall, it was a good experience and Ernie and crew were extremely friendly and went above and beyond.
Veronica S | Overall ExperienceCanceled my storage space Difficulty in finding it Could not get help with this
DONNA R | First ImpressionsThe GM was very helpful and courteous. He took care of all our needs in a timely manner.
rod h | First ImpressionsI wish every business in Roswell were this well run and staffed. Excellent in every respect.
DR S | Overall ExperienceI had started the online process to reserve the unit I wanted. When I went Sunday to start moving things in the front office staff was very friendly and the whole thing was super simple. I am happy with everything so far.
Michele B | First ImpressionsLove this place, known the family for years, Thank you!!
Richard O | Overall ExperienceFriendly and knowledgeable staff of my needs very understanding I would suggest best in nation
KAREN H | Overall ExperienceProbably the best storage experience I have had. Mikey was great from start to finish. All of the staff were friendly and competent. Will use this facility again if I ever need too.
Tim C | Overall ExperienceGreat staff!
Juliana H | Overall ExperienceThe staff was always helpful and friendly.
Dana W | Overall ExperienceEverything was easily done.
Emilio P | Overall ExperienceWhen I arrived at the facility they had no lockers that were left for me to put my stuff in it took two days to resolve of which I'm running late I'm getting into one of the trucks back they did resolve it by giving me one 10 by 10 and a 5x10 so I just don't feel I would never use U-Haul again ever you know it has been inconvenient it has been a pain in my back side every since we started so there's my there's my feedback
anna l | First ImpressionsGreat job to the staff and mikly ( general manager) job well done 👍
Robert R | Overall ExperienceToo expensive
Jaime A | Overall ExperienceRoof leaked on my furniture
Brian A | Overall ExperiencePleasant experience. Thank you!! Really appreciate you! 🖖🫶
Jaime H | First ImpressionsLove the facility and the people were great.
Tim C | First ImpressionsI wouldn't consider using any other storage or moving company Mike and all his Employees are very courteous knowledgeable about what customers needs and takes time to assist your needs ..Always the Best And Best selection of equipment clean and never had any issues with any Equipment I've been customer since 1980. Thank you All for being the best….
KAREN H | First ImpressionsIt was so convenient and everyone was so helpful. Would definitely recommend!!
Cheryl M | Overall ExperienceThis facility is no comparison to the locations in Chicago, Illinois. This location, is super clean indoors, has security, electronic card-swipe sign-in, what else can I say....I was very impressed. Thank you again.
bob g | First Impressions