Overall good experience. The location is slightly inconvenient but that is because of traffic and nothing necessarily to due with uhaul.
Triniti B. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Slaughter Lane
Testimonials From Recent Customers
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Workers should check the trailer is better There was a lock on the back I couldn't open it had to cut it off took me 30 min Before I could load trailer
John G.I walked in asking for a 10ft truck, was asked if it was a reservation or not to which I replied no. I was quickly told there was no trucks available yet when I went to my phone the website very quickly gave me a reservation for the truck I requested previously and told I couldn't. I'm also positive the miles were nit accurate but I failed to take an initial picture but there is no way I drove 70+ miles.
Robert Z.Give a better estimated completion time
beverly B.We were told if we needed more time to just call and ask, prior to ordering our truck. When we called and asked for more time, we were told there was a booking and we would have to pay a late fee of $150 if we didn't make it on time. We luckily made it on time, but didn't get to finish all of our move that day. When we made it back to drop off the key, the same lady that said we would have extra time if we needed it was telling other customers to be careful and not go over time since there would be a charge, unlike what we were told. It was just a very stressful experience and to be safe we will be using other U-Haul locations instead to avoid unnecessary surprise charges.
Sierra H.Try to rent a uhaul and they stated that they did not have any available. So I had to go home and get one from the uhaul website, that reserved me one at the location I had just left. Very disappointed in that locations staff.
Michael H.My furniture pads were not included, and I was charged $10 for some reason even though I only ordered 6 of them not 12. The key that was provided for the padlock also did not work.
Joel G.Mobile app check in required verification. Never had to do this before and shouldn't be necessary. Opted for in person check in, smoother than the app.
Shivon B.Excellent customer service
Elsa S.The install went well. We had a disconnect between online reservation and the actual availabilty. I am happy.
Thomas B.This location did not carry furniture dollies (I had requested to rent one through U-Haul). After leaving the store and being on the road for a half hour I got a call that the check out person gave me the wrong truck and needed me to return it immediately. She had given me a truck that must stay at their location, while I had ordered a one-way vehicle. Upon returning the truck and getting the new one, they forgot to move the furniture pad I rented into the new truck. Ultimately, I did not receive any of the moving equipment I rented and wasted over an hour returning a vehicle that was U-Haul's mistake. I believe the lady who checked me out was new, but her boss/manager could not care less about her job or customer satisfaction. I'm very dissatisfied with my U-Haul rental experience.
Amanda D.Major issues form start to finish and will never use uhaul again. 1- checked in online and was told there was an issue. So I had to go inside. Only for them to have me do the same things I had already done online 2- truck I was given was out of gas and in horrible shape. Brakes barely worked. Close to 90k miles on it and it showed. 3- movers I booked to help me via your website cancelled on my after I had picked the truck up and one hour after they were suppose to be at my house to help. 4- I went to return the truck after only having it for 1.5 hours and driving it only 6 miles. Girl at the front desk felt bad for me and texted her manager to see if they could refund me or offer me a credit to use when I rebooked. The girl sitting next to her who was supposedly the “team lead†told her to not text the manager. No refunds. She was horrible and she not be on front of a customer. The person trying to help me is who you should be promoting. Showing empathy and care. Regardless rude lady won and I got nothing. Just a goodbye.
LAURA W.great service !!
gerardo G.I'm there on a monthly basis, I have never had a bad experience except for other customers who were being jerks!
MCKENNA K.Nothing, they were pleasant to work with and competent.
Charlene P.Besides being on the super south side of Austin this place is great. Truck was rented, truck was returned. Who's running the show down there now? Last time I was in it was Tristan, he was always hit or miss. Sometimes he liked us sometimes he did not. But we always liked him. Get ready for summer.
Jacob W.Just go to Pinsky
Terry W.All went well.
Juan G.Truck was overbooked at previous location. Staff not very friendly
Karla M.Desk staff was very rude. Came in to rent a van and they told me all of the vans were rented out (two were sitting on the lot). I asked if they had recommendations on where else I could go. They said to contact U-Haul directly - I went online and was immediately able to book one of the vans sitting on their lot. I came back in and the same desk staff told me I was wrong and none were available. I gave them my confirmation and they reluctantly gave me one of the vans for double what I was quoted in the app.
Aleksandr D.Personable, professional and efficient.
william B.I scheduled online and the time and location were changed by uhaul. Thankfully I called the Slaughter location directly and they were able to meet my needs. Very well done!
James A.I had to use the reservation guarantee since my 9am trailer was not in until 10:30 causing me to wait 1.5 hours. I was instructed I would get the $50 when I returned the trailer. The staff had to take time to look at paper work call main office because computer not working properly for refund. The morning staff did not document that I was supposed to get the $50 upon my returning the trailer.
james M.The people who worked with me today were great. The woman at the front was very kind and professional. So was the person who checked in my van.
Robin M.I was quoted a sale price of $89. and $132. with two dollies. Once I got there they told me my 15" truck was not available. However they gave me another 15" truck for one less day at $245 with no dollies. How on earth is this ok? Do you think people don't realize when they are being scammed? I just had no choice but to agree because I was moving and needed the truck. Great way to take advantage of a loyal customer, terrible service standard. You shouldn't treat customers like this just because you can. Do better.
Melissa B.Everything was great.
Kathryn J.So slow. The process of renting the bins was dumb. Rude employees.
Travis M.Great and quick service. Always have had a great experience.
Jerome M.Hands down best uhaul place and experience ever.
Mark L.One of the D rings / tie-downs inside the bed of the cargo trailer was missing, and would have been super useful to have. We got by though.
Sarah R.Please have the equipment accessible to be picked up The truck they rented to me was parked too deep for me or the location manager to get to so they gave another that was able to to into.
delsy D.As is works for me.
Shawn P.Parking is a bit sketchy for the customer store, only two spots didn't have U-Haul vehicles parked.
Carey T.Great location great friendly staff -always fast and easy
RAMSAY M.Service wasn't warm and didn't seem in a hurry. Not all of my rental bins were available, despite my reservation.
Russell P.Everything is good.
Renyuan Y.Rose and Amos are the hardest workers, so professional and kind.
Mary N.Everything was perfect
Susan W.The staff was amazing helpful and made an stressful moving day so pleasant
Aretha G.I was over charged quite a bit
Glen H.Quick trip great service
Cristian M.Make it easier to return the rental without an app. Post signs where to park rental and drop off keys. Then they can clear you the next morning and send you an invoice. Had to make sure rental was received. Destinee Luna from IH 35 at Slaughter Lane helped me with the invoice. She was very helpful since I had not received a call from U-Haul to clear my rental.
Rene G.I reserved a 20' truck at Slaughter location in Austin and it was confirmed. On day of rental, was told that my rental was on other side of town 25 miles away. Also told that someone should have called me, but no one did. Had to settle for a 15' truck for our one way trip no allowing us to take everything we needed to during our move & now we must make another trip. Upon return, the return location was not updated to the location that was on my original reservation, again wasting more of my time. Terrible experience.
Trevor M.The past 3 times I've rented from this location, my truck rental has been either late or cancelled altogether. This time was no exception. It was cancelled and they redirected me to another store and rented me a truck for a shorter time period than I had asked for over the phone. They also sent me to a different pick up location. This seems to be an issue just with the Slaughter store, and it seems to be a pattern now.
Stacy W.We have been UHaul storage customers for many years. Although we do not live as close to the facility as when we first rented it, we have liked it and continued to use it. The staff have accommodated our need to downsize our rental space and we're flexible with us as to the completion of our move.
HOMERO R. | First ImpressionsInstaller scraped the hitch across the concrete floor during install, removing the anti rust coating in spots. The hitch is going to start rusting immediately due to the botched install.
Craig E..
adrian G.The lady at the front desk was too rude
JUAN J.Truck steering was extremely loose causing truck to sway and requiring overcorrection, “tow haul†automatically turns on when truck is turned on, the hood came unlatched while driving down highway - we had to pull over and rehatch hood, the AC went out also
Casey L.Facilidad para la adquisición del servicio y buen, MUY buena atención. Me ayudó mucho la chica que me atendió y lo mejor es que hablaba español y al ser mi primera vez me explico al detalle como era el proceso.
Victor J.Was a lot easier than expected! 😊
Blake K.Truck was broke down after we had the truck completely loaded. Big hassle. Old truck not we maintained. Lady at store was nice and gave a refund. This truck should be retired.
French S.Staff was very nice, informative and helpful.
Melody W. | First ImpressionsStaff was rude and unhelpful. You charged a cleaning fee and it wasn't warranted.
West R. | Overall ExperienceVery nice setup and felt secure / safe accessing the facility.
Lory P. | Overall ExperienceTaniesha was very informative and helpful with the check in process and when I needed to switch to a bigger unit. The first day I moved in, the lock that should've been provided for the unit wasn't inside the storage but she provided one very quickly since I was on a tight schedule. Although the store was busy, she seems to work well under pressure. Rosie/Rosa(can't remember which) & another young lady there on 3/2 were also pleasant and helpful.
Jacsina O. | Online Move InNo public restrooms. Both restrooms have had an out of order sign for weeks. Card readers for access do not work.
Alexandra P. | Overall ExperienceMal servicio al cliente
Madison M. | Overall ExperienceManagement and staff are rude and untrained.
Madison M. | First ImpressionsI have rented a storage unit here in the past so I decided to rent again. This is a convenient location for me. The gril that originally set up my rental was friendly and very helpful. I wish I had gotten her name. The others, not so much when I have been in for various reasons. Need earlier office hours on sundays. I was there before 9:00 a.m. to speak to someone and they opened the door right at 9:00 a.m. however there was only one guy working. There was a line of people yet some of the workers decided to go get breakfast tacos at 9:00 a.m. instead of working. That needs to be done before office hours so that the customers can be tended to during office hours. The staff is not welcoming. There is no "hello", "how are you", "sorry for the wait", Etc. A simple hello would work.
Emma G. | First ImpressionsStaff appear to be dirty and not neatly groomed. They try to charge you for what is clearly against well understood policy.
Charles W. | Overall ExperienceI routinely recieved above excellent service from Amos Dyer and Levar Williams at the Uhaul store located in Austin, TX at I35 and Slaughter Lane.
Ariel X. | Overall ExperienceThanks for going out of your way on new years eve. Very kind, professional staff.
Zoe W. | First ImpressionsOnly issue I have was that the access card malfunction multiple times. Office made to aid me a few time to enter facility.
joel r. | Overall ExperienceThank you for the excellent service
JAMES M. | Overall ExperienceLavar Williams and Amos Dryer are the best! Love those guys! They were very helpful and such a pleasure to be around! The helped this old woman out when she needed it and even remembered me when I came back. My husband needed help too and they were right there!
Carolie W. | Overall ExperienceGreat customer service and happy staff workers. God bless them.
Gloria E. | First ImpressionsStaff was friendly and very helpful
Christian C. | Overall ExperienceWant to commend Jerry my attendant front office as courteous polite very helpful since I am a73yr woman disabled moved to Austin TX. Thanks Ms.Casarez
eva c. | Overall ExperienceFront desk rep displayed zero effort to resolve any issues
Larry L. | Online Move InVery helpful staff!
Amber G. | First ImpressionsThis place is very dirty and never has soap or the flat bed of dolly equipment for paying customers. You have to search and search on all 4 floors of the building to find anything to help you move large things. Also, when I went to close out and turnover my unit, the guy behind the counter walked off and left me waiting a very long time before somebody else came in. It seems there's a lot of employees but none willing to help me.
RICHARD H. | Overall ExperienceGreat Service
ANDRE A. | First ImpressionsWe were not told that we needed a key card access, the guy told us it was a 24hrs storage but the front desk lady told us it was not. There was also a huge concrete column going down the middle so most of our space was taken up. If it was not for the front desk lady being amazing I might of given a harsher review.
Brianna R. | Online Move InThe woman who assisted me also loaded new boxes into my car. Big help to handicapped old lady!
Katharine M. | First ImpressionsStaff was great!
Julio A. | First ImpressionsDespite me not getting a bigger self storage I appreciate you guy's
eric devon b. | First ImpressionsI really appreciate the friendly and helpful staff. at this location
James K. | First ImpressionsVery rude, disrespectful associates at desk. Not dressed in any uniform and you had to ask to be helped. They made fun of me as I was walking with a limp due to my hip surgery and we're openly talking about it in front of other customers. Only one associate was nice and helpful. This was not a true reflection of all other U-Haul places as U-Haul is amazing and was truly surprised by the level of unprofessionalism at this place with no manager on duty either.
Jeffrey H. | Overall ExperienceThe employees at the desk were more concerned with conversing with each other than assisting customers BUT overall it was alright
Cherish D. | First ImpressionsMaybe it is employee turnover like so many businesses now. We were given a key to the rental and told to go find the truck. The lot was full even having several lanes three trucks in. After searching the entire lot, the truck was found to be parked behind another and not clearly marked. Poor customer service. In my opinion the truck should be brought to the front for customer pick up and inspection. Upon inspection the miles were unable to be seen and there was a low tire alert on the dashboard. The store itself clearly had not be swept mopped or cleaned in quite sometime. I would highly doubt doorknobs etc had been wiped down. Although a comment was made about no reuse/sale of the lock and key due to cross contamination ….. really? Several of the staff were helpful but a few not so much.
Kristi B. | Overall ExperienceEverything was great! Cristy was very knowledgeable and extremely helpful. The only suggestion we would make is having trash cans somewhere in the building, maybe one per floor near the elevators. There was a lot of trash (mostly broken locks and water bottles) and we had to take our empty water bottles in the car with us too. Other than that, great service overall!
Paulina M. | First ImpressionsStaff went above and beyond to show me how big each unit was and what I should be able to fit
David S. | First ImpressionsVery clean, safe and well lit storage facility. All the gentlemen working there were very nice and friendly and helped us with our needs. We had no issues at all with this company. Would highly recommend this storage facility. Five star review! Thank you!
WILLIAM/Alice D. | Overall ExperienceThe reservation process seems great, but does not reflect on site availability. The unit I reserved was not available when I got there, and that was the only reason I chose this facility. I think a more accurate representation and better on site processes would help customers and employees.
Scott J. | First ImpressionsSuper accommodating. Grateful for the elevator, truck ramp, and flat hand trucks.
Piotr M. | First ImpressionsYour staff there at the slaughter and I-35 South they're great man. There's a few things I don't know about reserving storage or even a truck but your staff was great when they they helped me out tremendously and I thank you.
Carlos B. | Overall ExperienceIt would be nice to have access till later in the evening, maybe 9pm
brigitte j. | Overall ExperienceBefore attempting to move my personal effects from storage unit, I would have rated Above average to excellent, but my exit experience was bad. I attempted to contact the Slaughter location on multiple occasions prior to the day of move out. I left a message with customer service Rep for Manager Tristin Timms to call me and I was told I would hear back from him. Next day with no call back I called again for Manager and person advised that she could help that she assist this location. I asked about my unit and that I had left my key in Houston and did the facility have a bolt cutter to cut my lock. I was told that they did and that it would not be a problem. When I arrived I was denied access and said I needed to call a lock smith to enter my unit. After an hour plus delay in locating a lock smith on a Saturday morning the lock smith arrived and opened my lock in less than 30 seconds. My overall issue is not that I needed a lock smith to open my locker it is the fact that I was given incorrect information and if I would have known about the procedure, I would have arranged to have open prior to the morning of my move. The manager on Duty tried to accommodate and indicated that she was new to the location.
George B. | Overall Experiencethe bathroom available to off-hour storage clients was filthy and without toilet paper for at least two months. it was never shut down but was effectively unusable.
Christopher B. | Overall ExperienceMuy buen servicio
mayra c. | Overall ExperienceCorner units are in the sun and summer heat exceeds temperature "climate control" standards. I get that I secured the unit at the last minute but am still highly disappointed in the outcome of my valuable pieces after baking in the sun day after day which is I ended my lease sooner than anticipated.
AMANDA B. | Overall ExperienceGreat staff answer all my questions about me.moving out before rent was due extremely professional and overall great facility
Tracey H. | Overall ExperienceI walked in & the customer service representative "Ronald " was readily available to assist me & I received superb service along with informative information in regards to my storage needs. I value this type of service & in closing Thank You, Thank You, Thank You.
DONALD B. | First ImpressionsIvan was NOT helpful at all. He was negative and almost derogatory. Bryson was polite and helpful which made the experience with Ivan less of a concern.
Heidi N. | First ImpressionsGreat customer service.
trinidad a. | Overall ExperienceI'm suppose to have 24/hr access however I went last night with a loaded trailer to complete my move and could not get in. This was very inconvenient and upsetting. My 1st experience on my 1st day not good.
Chantrelle G. | Online Move InThe General Manager was a delight and very helpful to me! Gracias
C K. | Overall ExperienceI was returning a one way rental and also getting a storage from that location as well. The guy who helped me was so nice and kind. I appreciated his kindness after a long and stressful drive. I didn't get his name but super nice guy.
Tracey H. | First ImpressionsMyballsonyourchin100@gmail.com
Kenneth h. | First ImpressionsNeed more help and people to maintain the common area of the storage
C K. | First ImpressionsAll employees were very helpful and accommodating. The cashier was extremely patient with me. Even when he showed me were the storage size facilities were, the girl next to him knew I couldn't open them and opened them for me. They even offered me water. The young man who helped me with my boxes was extremely helpful with picking them out. He was also helpful with loading them up. It took me a minute to figure out how to put down my back seat and he waited patiently. I would highly recommend Uhaul the customer service was extremely excellent.
Sherryl M. | First ImpressionsYour website refuses to let me leave a feedback about my horrible experience or your scam, lies, and stealing!
haddar g. | First ImpressionsManager at the slaughter/I-35 in Austin was great. Made the experience manageable. That's Kristian (I think)
Lauren K. | First ImpressionsI did a walk in for a storage unit. Was informed they were sold out of the unit I wanted, but then someone said that they were moving out of their unit and someone went to make sure everything was cleaned and ready for move in. I then was able to get the storage unit I needed.
ABIGAIL C. | First ImpressionsThe guy who helped us was Amazing!!!!
Katilyn O. | First Impressions