Comentarios del cliente para U-Haul Moving & Storage at Slaughter Lane

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Slaughter Lane

Grado total:

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Armando Y. en

Grado:

Excellent customer service. Truck was clean and ready to go. No issues to report.

David B. en

Grado:

Would not accept the return or call the Blanco facility. Made my friend wait around 45 minutes while I was on hold waiting to resolve the issue. The regional office said they couldn't do anything and referred me to National Service, this after about 15 minutes on hold. Finally the Blanco office got in touch with the Slaughter lane office. They were nice enough to wave any additional fees in compensation.

Brian M. en

Grado:

It took a long time for help returning the equipment. I thought having the receipt emailed would be quick and efficient, but I did not recieve it until more than 48 hours after I returned the trailer.

Steven A. en

Grado:

The process to rent was very slow. Equipment I was given to rent was not even checked in so it had to be checked in before I could rent it. Very slow.

Casey A. en

Grado:

Location and staff were very helpful. UHaul needs to install a jack of some kind on their trailers! Once you start loading your towing vehicle and the trailer are married until you unload.

RAOUL V. en

Grado:

El cliente no dejó un comentario.

Martha R. en

Grado:

El cliente no dejó un comentario.

Darren G. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

miguel B. en

Grado:

I was there at 5.30 am to try get the rental ASAP, it didn t work because the app , was not working properly . then I was asked by a chat person for another number , so I gave my wife's and Uhaul called her. Well at first she didn t answer , she was sleeping at 5.50 am. Uhaul didn t tell me that to complete the process they were calling that number to confirm I don't know what, when I took multiple pictures of my self and drivers license because It was not working wright. On top of that , the 10' truck had 30 PSI difference between front left tire and front right tire . So I had to wait for the lot guy to fill the tire up. All and all I left the yard at 6.30 . An hour later. Not the best experience.

Jesus L. en

Grado:

El cliente no dejó un comentario.

ERICA N. en

Grado:

El cliente no dejó un comentario.

Denise C. en

Grado:

Quick & easy return made this renting a breeze!

James D. en

Grado:

The only complaint was the headlights on the truck were so dim, you couldn't even tell they were on. I notified the associate when we dropped of. Other than that, it was a worry and hassle free experience.

Mark M. en

Grado:

El cliente no dejó un comentario.

Travis R. en

Grado:

Substantial discrepancies were found from what I was quoted to what I paid. This is very disappointing as I will be sure to write this review on all internet platforms. The staff could not attest to why this issue happened. Which is another why this is very disappointing. I will not be coming back to this location.

Eugenio H. en

Grado:

Everything is well organized.

Ben H. en

Grado:

All staff personnel were friendly and helpful. A very good experience. Thanks

Jacquelyn G. en

Grado:

El cliente no dejó un comentario.

SIGNE S. en

Grado:

Location Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul Storage

Karen C. en

Grado:

El cliente no dejó un comentario.

Larry K. en

Grado:

Got there early morning. Was checked in and on my way in 15 minutes. Truck was clean, good tires, in good condition. Manager checked me in. Courteous, professional, friendly and helpful. Only drawback, I hate Austin traffic.

Rose D. en

Grado:

It was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..

brian K. en

Grado:

Only item of concern was the trailer had no license plate. It was obvious the plate had been installed using plastic zip ties and not screws or bolts. No trouble on the trip, though I could have been stopped and ticketed by police.

sean J. en

Grado:

The gentleman was extremely helpful knowing my vehicle sustained damage from the uhaul equipment and did everything he could to help with the offload knowing my car would suffer damage again on the way down.

James Y. en

Grado:

The staff receiving the return equipment were very courteous, friendly, and helpful.

Mark M. en

Grado:

It's best practice in the business world to make every customer feel and believe they are of primary concern and that they have the undivided attention of each employee. Sometimes employees are trying to multi task too much at the wrong time. The employee should avoid this and give undivided attention to the customer.

David H. en

Grado:

El cliente no dejó un comentario.

Carlos F. en

Grado:

El cliente no dejó un comentario.

Chad L. en

Grado:

What is the point of doing an online express when I’m required to make two trips inside and provide all the same identity and card information as I otherwise had provided online. They were generally rude and un-accommodating; will not go back nor recommend. Ben White location much better and faster out the door.

Bradley H. en

Grado:

El cliente no dejó un comentario.

Rae Nell S. en

Grado:

El cliente no dejó un comentario.

Barbara A. en

Grado:

The representative who checked me in was very helpful and took his time to make sure everything was just as I reserved. I appreciate time taken like that. When I returned it the representative did not take her time to help. She was talking to me while assisting another customer and was not what I take as good customer service.

Mitchell D. en

Grado:

Young man that 'checked me in' was great.

gregory J. en

Grado:

Very professional and good customer service

John K. en

Grado:

El cliente no dejó un comentario.

Angel C. en

Grado:

Great location but no where to park

Denise M. en

Grado:

Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size

charles t. en

Grado:

Excellent

RUBEN C. en

Grado:

the staff is very professional

Angel R. en

Grado:

I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap

MARIANNE R. en

Grado:

Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.

Elizabeth L. en

Grado:

We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!

ronald s. en

Grado:

Muy buenas instalación dios los bendiga

Jeff O. en

Grado:

The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!

ANGEL J. en

Grado:

Too elongated miscommunication!

herbert c. en

Grado:

The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off

tom m. en

Grado:

a minor dispute was handled quickly and professionally. Thank you, Orlando.

SYLENA S. en

Grado:

Some of the employees are very helpful and other seem to ignore me and don’t assist me with my needs. Maybe a culture thing but I consider it annoying.

tom m. en

Grado:

Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen

Sina S. en

Grado:

Great customer service. Very friendly and helpful. Thank you

kathryn A. en

Grado:

Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...

Mike R. en

Grado:

had issues checking in and out of the units

Lori H. en

Grado:

Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.

Mary R. en

Grado:

Great service they are quick to get you in and out.

Xochitl R. en

Grado:

Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?

Connie C. en

Grado:

Would use again if needed

JOSEPH M. en

Grado:

Good experience overall

paul r. en

Grado:

Great job all around

stephanie m. en

Grado:

The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.

jamie y. en

Grado:

Service was good.

kimberly c. en

Grado:

Great service

Mathew T. en

Grado:

Very helpful and friendly.

Anthony M. en

Grado:

Took a longgggggg time to check out. Like upwards of an hour.

Jordan R. en

Grado:

very good and very friendly

Connie b. en

Grado:

This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.

ELIZABETH W. en

Grado:

U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.

Mathew T. en

Grado:

Outstanding staff and provided help immediately.

Gabrielle G. en

Grado:

Great facility- easy move.

tiffany p. en

Grado:

The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.

Star M. en

Grado:

We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!

Soila G. en

Grado:

Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn

carl b. en

Grado:

My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic

Edgar M. en

Grado:

Convenient location as well Satisfied customer, thank you for all your assistance

karen m. en

Grado:

Courteous staff

william t. en

Grado:

Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.

maria c. en

Grado:

Great staff everyone was very professional & friendly. Outstanding customer service

Edie H. en

Grado:

Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean

Grace G. en

Grado:

Michael was particularly helpful in my move out process. Very friendly too.

Elizabeth L. en

Grado:

This Uhaul is great — quick in and out. Everything was ready to go which minimized our time there.

Soila G. en

Grado:

Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are

Laura C. en

Grado:

The building is clean and well lit, the staff was helpful.

SUSAN F. en

Grado:

The staff was always very friendly and helpful

GEORGIA G. en

Grado:

I have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.

manuel s. en

Grado:

I rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.

Eric R. en

Grado:

Great experience.

GREGORY D. en

Grado:

Great customer experience