El cliente no dejó un comentario.Peter M.
Customer Reviews for U-Haul Moving & Storage at Seneca Mall
Liverpool, NY 13090
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Jessica's customer service is outstanding!Jason S.
I suggest you make a friendly agreement with the furniture store "Big Lots" next store to give a small incentive discount, 10-20% on truck/van rentals to BL furniture customers. Since BL no longer delivers furniture it would be a win-win-win for everyone (U-Haul-Big Lots-the Customer).Kevin B.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.Daniel S.
Need to be able to contact store directly instead of corporate always!Thomas S. | Overall Experience
El cliente no dejó un comentario.Stephanie A.
When I went to return the vehicle the two ladies came out the one lady hopped right in and started cleaning up The other girl did the walk around super nice peoplescott O.
I had no complaints everything went with out a hitch thank you for good serviceMichael A.
El cliente no dejó un comentario.Kimberly M.
El cliente no dejó un comentario.Greg S.
Jessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can't say TY enough . WILLIAM CRONIN WOOD U 4 CANCER WILLIAM C. | First Impressions
Great experience. The staff, especially Jessica, was extremely friendly and helpful.Aaron B. | First Impressions
great crew awesome customer service fast friendly and easyWilliam J.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Eleanor V.
El cliente no dejó un comentario.Traci N.
El cliente no dejó un comentario.Traci N.
El cliente no dejó un comentario.Eugene O.
Nothing this was exceptional!Tristan J.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.KRISTIN K.
El cliente no dejó un comentario.Judith D.
Keeping helpful smiling people is very hard but staff was great.Mark K.
El cliente no dejó un comentario.Israel D.
The vehicles air conditioning wasn't working properly.TIMOTHYADAM Y.
Keep track of wipers on vans those were bad.brady T.
El cliente no dejó un comentario.Jessica F.
All associates were extremely known and helpful.Dwight H.
El cliente no dejó un comentario.Chris T.
Great people working there, very neat clean and professional. Quick about their work and well maintained.jeff C.
Use of a dolly cart in storage would be great. The mattress and flat carts are nice for free.Bryan S.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.WANDAD A.
El cliente no dejó un comentario.Tyler H.
Truck was horribly out of alignment. Steering wheel was 40 degrees to the left when traveling straight. Suspension was damaged, truck lurched going over bumps. Truck was unsafe to driveRobert G.
Very friendly and attentive staff.James F.
Nothing every time I come to this facility people are always friendly & knowledgeable about the equipment you provide.Jeff B.
First vehicle smelled of cigarette smoke had to returnThomas A.
No changes needed! A super site as seen by this frequent user.Helen M.
I would like a refundANNA D.
The gentleman (sorry, do not remember his name), was extremely polite and had us set up in a truck within minutes. The truck was easy to drive and we were able to get our job done without any problems. I would recommend this location to all my family and friends if in need.Pamela G.
El cliente no dejó un comentario.peggy G.
Very fair pricingDavid M.
El cliente no dejó un comentario.Kim S.
Everything in-person was AMAZING both the owner Jessica, and an employee Grace were so helpful and went out of their way to make my experience great. UHaul corporate however is atrocious. Servers constantly failing every time I show up (creating long lines of customers), the inability to call a specific location, and the online ux just plain sucks. Why do I have to restart the ubox shipping and delivery process just to get the dates to select correctly? Why can't I add a delivery date until my uboxes have shipped? Get your act together uhaul, or even your cheap prices won't be enough to retain customers. Also why do I get better online customer service through your subreddit than I do your actual website? Your employees are amazing, and they should almost definitely be paid more than they are. Figure your stuff out.Nathan P.
I was late, your staff Jessica in liverpool was more than accommodating and didn't need to be. I'll be on time, and a repeat customer, thank you.nicole A.
El cliente no dejó un comentario.Ron O.
El cliente no dejó un comentario.Gary H.
Friendly customer service and very helpfulPatrick S.
El cliente no dejó un comentario.kursi A.
The inside of the truck smelled like a skunk but everything else was top notchKathy K.
The girls at this location are very helpful. Polite and kind. I will personally only be renting from this location from now on. Because of the costumer serviceDerek G.
Please consider adding more 9' cargo vans to the one-way rental fleet. the 10' truck I was assigned was really more space than I needed with less maneuverability through the big cities on my route and worse gas mileage. Communication about the necessity to change the rental was great!Kate K.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Jed J.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Arnie G.
Ensure that each and every truck STARTS with a full tank of gas. Provide a way to reimburse customers who may have mistakenly filled the gas tank beyond the level at the outset of their truck rental.Gregory F.
Servicio al cliente de excelencia. If Jessica Laginsie lived in my home city I would have offered her a job working at our company.Matthew L.
Uhaul rep was alone due to another associate calling off due to illness. She was calm, confident, and efficient!Steven K.
El cliente no dejó un comentario.Joseph P.
Jessica was helpful as always!MICHAELJ C.
El cliente no dejó un comentario.Ernest B.
Very helpful.Angel T.
El cliente no dejó un comentario.J Michael C.
El cliente no dejó un comentario.Wladislaw J.
El cliente no dejó un comentario.Karen M.
We had an absolutely amazing rental agent. I would 100% recommend her to anyone and everyoneTIMOTHYEARL J.
This was the best rental experience I have ever had. The text to get my license the day before was helpful and the truck was perfect. The best part was Jessica, who helped with renting and returning the truck. She was exceptionally friendly and helpful.Robert K.
Pay to muchBYRON B.
El cliente no dejó un comentario.Edgar O P.
Great overall experience w/U haulJohn G.
El cliente no dejó un comentario.Joshua K.
Nothing. Staff is awesomeJEANJ G.
El cliente no dejó un comentario.Patricia P.
El cliente no dejó un comentario.Mike S.
Everyone @ this location was very nice I was able to get in quickly and returning the truck was also quick and easy .SHERRY G.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Troy D.
Joe and Grace were friendly and informative- thank you!!Jennifer V.
El cliente no dejó un comentario.Ian G.
Drivers side window did NOT seal properly. Very loud wind noise at highway speeds. Lacked proper tie down hooks in cargo area. Had cheap wooden slats mounted on interior walls that were difficult to insert hook end of proper tie down into. Truck did NOT include any type of ramp. Truck used LOT fuel for relatively short trip. Truck had excessive miles (100,000 +). Music system did not have any input for user music device. Informed U Haul employee of these issues when truck was returned. They did not care!Perry S.
Return went very fast. And drop location was close. I had no issues whatsoever.Michael S.
El cliente no dejó un comentario.Judith M.
Excelente servicio al clienteCarmen S.
El cliente no dejó un comentario.CW N.
Very friendly staff, very clean and organized facility. Drop-off was quick and easy.William C.
El cliente no dejó un comentario.Andrew S.
The staff was extremely friendly & helpful. The vehicle was spotless and in excellent condition.Craig O.
Great service just needed a truck to literally drive a 1/2 mile across the street a chair from the store next to the Uhaul store was too big for my car. Got the truck quick picked up the chair ran it home and back. Customer service girl was great overall easy quick friendly experienceInger A.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.Anna H.
Customer service was excellent.I really don't see need for improvement.Joe O.
El cliente no dejó un comentario.Stephen N.
The hours are satisfactory but it would be great if customers were able to access the units after hours as well.Mario R. | Overall Experience
Jessica and her staff are excellent.Lauren W. | Online Move In
Jessica and her staff are the best. I had a very difficult move and I can't thank her enough. Not only for her professionalism but her kindness to me. She made an impact that I won't forget.Lauren W.
Everything was perfect and Grace is amazing!Joseph C.
They accommodated me very well. Some miscommunication between the call center and the store but the store handles very well. Van was in decent shape when I got it being it had just come in. Long tone customer with a rental unit there and have rented trucks from you in the recent past.William G.
Excellent service and staff. Very helpful, professional, and polite.TYLER S.
Engine oil needs to changedjason M.
You have a real gem in Jessica. She is funny, personable and did a great job with our truck and storage rental. We appreciated her help on a stressful day.Caron L.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Priscilla O. | First Impressions
El cliente no dejó un comentario.CYNTHIAA O. | Overall Experience
El cliente no dejó un comentario.Destiny J. | Overall Experience
El cliente no dejó un comentario.Amelia H. | First Impressions
El cliente no dejó un comentario.KAELAR R. | First Impressions
El cliente no dejó un comentario.BARBARA M. | First Impressions
El cliente no dejó un comentario.Tasha S. | First Impressions
Where I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.Ronald A. | First Impressions
El cliente no dejó un comentario.Adira B. | Overall Experience
El cliente no dejó un comentario.Jason S. | First Impressions
El cliente no dejó un comentario.William S. | Overall Experience
El cliente no dejó un comentario.Jason S. | First Impressions
El cliente no dejó un comentario.Gene V. | Overall Experience
El cliente no dejó un comentario.Kayla S. | First Impressions
Grace Jessica and Joseph were very helpful and professional.WILLIAMADAM JR G. | First Impressions
Price was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.Julie W. | Overall Experience
Jessica is awesome to deal with. Highly recommend this location.Gene V. | First Impressions
I was very pleased with everything the service was great thank youAnthony F. | Overall Experience
El cliente no dejó un comentario.JADALEE S. | First Impressions
Servicio al cliente de excelencia. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.Monique F. | First Impressions
El cliente no dejó un comentario.Marcello B. | Overall Experience
El cliente no dejó un comentario.Richard W. | First Impressions
But whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.Carol S. | Overall Experience
El cliente no dejó un comentario.Hans K. | Online Move In
We rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.Bonnie B. | Overall Experience
Loved the loading doors, accessibility of the carts.Lee L. | Online Move In
Great staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeableDonia A. | Overall Experience
Jessica was very helpful, pleasant, and professional.Joseph P. | First Impressions
El cliente no dejó un comentario.Christine H. | First Impressions
Jessica was extremely helpful and knowledgeableCYNTHIAA O. | First Impressions
El cliente no dejó un comentario.Charnaine S. | First Impressions
It is easier to deal directly with the individual facility than to go through corporate-- I wish that you could still call directly to each facility! This facility was clean and very secure- management and staff very friendly and helpful!!!Richard D. | Overall Experience
The only negative about my experience was that I was told it's 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.Denise P. | First Impressions
El cliente no dejó un comentario.Jannette A. | First Impressions
El cliente no dejó un comentario.James W. | First Impressions
El cliente no dejó un comentario.Shirley B. | First Impressions
Great staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming hereDonia A. | First Impressions
Nothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.Gerald C. | First Impressions
El cliente no dejó un comentario.Rebecca R. | Overall Experience
El cliente no dejó un comentario.MICHELLE W. | First Impressions
El cliente no dejó un comentario.Saide N. | Overall Experience
Have nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......Carol S. | First Impressions
Honestly your stuff are the best. So friendly and conversational. Heard some great stories of what it's like to work there. They should all get raises honestly for what they deal with.Nathan P. | First Impressions
Very clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experienceChristina S. | Online Move In
everything was excellentSERBONICH M. | First Impressions
El cliente no dejó un comentario.JETZELELI R. | First Impressions
Very professional and knowledgeable staff.Very clean storage facility with convenient access hours.Youbert H. | Overall Experience
Expensive but secure and cleanWilliam B. | Overall Experience
Fantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. ¡Gracias!Erinrose S. | First Impressions
El cliente no dejó un comentario.Donald K. | First Impressions
Close to home, clean and convenient staff was very friendlyRick M. | First Impressions
I was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facilityJames H. | First Impressions
Wasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.Christopher B. | First Impressions
El cliente no dejó un comentario.Jaclyn O. | First Impressions
The key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem thereBrenda L. | First Impressions
One of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.Nosa E. | Overall Experience
The storage experience was amazing and Jessica is a true joy! :-)Kate M. | Overall Experience
El cliente no dejó un comentario.Sara B. | Overall Experience
Absolutely fantastic experience. The manager was terrific!Keith L. | First Impressions
El cliente no dejó un comentario.HEATHERM B. | First Impressions
Jessica is great to work with, very helpful and friendly.Gene V. | Overall Experience
El cliente no dejó un comentario.MIchael S. | First Impressions
Excellent staff and very clean facility!GEORGE S. | First Impressions
El cliente no dejó un comentario.Jeffrey F. | Overall Experience
El cliente no dejó un comentario.Deborah P. | Overall Experience
Grace was amazing!!Deborah P. | First Impressions
Jessie was amazing and great help when it came to finding moversRobert G. | Overall Experience
El cliente no dejó un comentario.Chad A. | First Impressions
El cliente no dejó un comentario.John S. | Overall Experience
The team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !Loren G. | Overall Experience
El cliente no dejó un comentario.Deborah B. | First Impressions
El cliente no dejó un comentario.mathew m. | Online Move In
El cliente no dejó un comentario.Jennifer H. | Online Move In
All very nice and the service was excellent.LANCE S. | Overall Experience
Near my gymMichelle W. | First Impressions
The staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.Rebecca R. | First Impressions
El cliente no dejó un comentario.Brian B. | First Impressions
El cliente no dejó un comentario.Jennifer H. | Online Move In
El cliente no dejó un comentario.Lona C. | Overall Experience
Jessica is truly a gem!!Kate M. | First Impressions
The women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!Stephanie B. | First Impressions
Jessica is great to work with, knowledgeable and easy on the eyesGene V. | First Impressions
El cliente no dejó un comentario.Muhammed A. | First Impressions
El cliente no dejó un comentario.Lona C. | First Impressions
El cliente no dejó un comentario.Gene V. | Overall Experience
El cliente no dejó un comentario.Rennie C. | Overall Experience
Always pleased with my experiences at uhaul! Will continue to use them whenever needed!FRANCINE A. | Overall Experience
Awesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!roderick s. | Overall Experience
Jessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.Mark L. | First Impressions
El cliente no dejó un comentario.Henry J. | Online Move In
Look forward to storing my stuff in your roomWade K. | Online Move In
El cliente no dejó un comentario.Cronelius V. | First Impressions
Jessica was awesomeMarcello B. | First Impressions
Overall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.Christopher P. | First Impressions
The storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. AndrewJennifer S. | Overall Experience
Jessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.Steve H. | Overall Experience
El cliente no dejó un comentario.Randolph G. | First Impressions
Fantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. ¡Gracias!Jeff G. | First Impressions
El cliente no dejó un comentario.Derek M. | Online Move In
El cliente no dejó un comentario.Anthony F. | Overall Experience
El cliente no dejó un comentario.Renel P. | First Impressions
Jessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.MICHELE G. | First Impressions
Jessica was very knowledgeable and friendly.Gene V. | First Impressions
was really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean placeedgar v. | Overall Experience
El cliente no dejó un comentario.shawn C. | Overall Experience
Never had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.Thomas S. | First Impressions
Very clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.Kimberly T. | Overall Experience
A HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!Peter A. | Overall Experience
Only downfall...only 2 garage bays and one garage door was brokenTheresa B. | First Impressions
Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.mary t. | First Impressions
El cliente no dejó un comentario.Michelle H. | Overall Experience
El cliente no dejó un comentario.Cynthia G. | First Impressions
You girls are awesomeMark H. | First Impressions
The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.Nosa E. | First Impressions
El cliente no dejó un comentario.Tony L. | First Impressions
I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !Rich G. | First Impressions
El cliente no dejó un comentario.shawn C. | First Impressions
I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.Jennifer S. | First Impressions
Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a halfWILLIAM G. | First Impressions