Comentarios de los clientes para U-Haul Moving & Storage at SE Marine Dr

I've got to say, I have been having nightmares for the past three days because of my scheduled move day on Feb 25th. Everything went surprisingly well. Mason provided an excellent service with the goal of all working seamlessly, also a big thanks to the ladies in the front desk. Excellent day in all areas.

I needed to consolidate storage since the bill surged to $500/month between three places during a move six weeks ago. Logistics would be complicated, but in desperation to at least clear the uBox used for the move and avoid re-delivery charges, I discovered that this uHaul location also offers storage lockers at surprisingly reasonable rates. Configuration is VERY important, especially if you only have boxes. The locker I got is 10x10x6, 600 cubic feet, all useable. Paid the same rate for 5x10x10 in North Vancouver but get this - since you can't really pile boxes that high without some sort of reinforcement, what I was really getting is 300 useable cubic feet. Big difference. Also, when I consolidate the rest of the storage, any overflow can go into a uBox already on-site on demand. Cuts my total bill in half for now, then Marie Kondo it down later. To sum up, the quality of the facility - heated, each locker is alarmed and equipped with a sprinkler - is very impressive. Oh, and their moving supplies, especially the boxes, are the best deal in town.

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

The entrance code wasn’t sent to me and had to spend more than an hour on the phone waiting for the code to be able to go inside the building. No instructions were sent to my email.

Horrendous service and size/price

We realized that we had to switch to a larger Storage so that was done smoothly with my sons. People have way too much stuff and it's great to be able to store it while waiting for another home. The lockers are clean and the staff superb.

We recently moved from Calgary to Vancouver. Rented a 20’ truck one way from Calgary. Rented a storage unit between august-January and then used a 10’ truck to move into our new place. We didn’t have a single issue with anything. Only thing I would say could be better is that they don’t prorate the storage unit if you move out early. We moved out two weeks early and still had to pay for the whole month.

Bitchin

A lot of confusion with trying to process my online rental in person. Access card never worked, even after we went back to get it “fixed”, though I can still use my code. Mouse droppings in my unit for move in.

I know its our fault we moved in so late, after hours, but we didnt have any other option. The card swipe entry thingy was confusing, took awhile to figure out we didnt need an access code, and that i had to swipe really slowly.

I was evicted over packing things on day 1 in my locker , these " people " are racist and ignorant

Rent is very expensive compared to other storage lockers. And then you guys even raised the price last month 🙄 that's why I moved out. Very unaffordable

very good experience. will use them again.

Mis-information is posted on your website/advertisements & email correspondence regarding 24 Hr access which was ultimately the reason for choosing your location for storage. I was disappointed when I was told your policy had been changed & nothing anywhere reflected that. Also was told my lock was waiting in the locker & that was not the case.

My only issue is with your staff who drive the vehicles around the lot. They are aggressive, rude, and drive dangerously fast. You need to control them.

After some initial confusion about a reservation that was not on file, a manager I spoke to made sure we had a large space to move into. It was an emergency and we would have been left with a moving truck full of our things had the manager not worked fast to make sure I had a choice of two spaces when we arrived. It was a huge relief and I am grateful for the fast action we got on our Aug 6 move in day. We are long-term customers at U-Haul, and have been very pleased with the service and storage at your facility. We have closed our account now, because we have storage at home, but we will use U-Haul for all our storage (and moving van) needs in the future and will recommend it to our family and friends.

I have storage over 2 yes No zero flexibility all. No dolly for moving things I never go back again and I will tell my friends and family about

After driving 12+ hrs to the facility to find out that the size of unit is first come first serve- is unacceptable. Then the was the only lock is the circular lock spiel. The unit was dirty- mouse droppings and mouse traps. Empty uhaul trucks should not be parked in front of the loading dock in the most convenient spaces. There were no lights in the unit. Also there didn’t seem to be any garbage bin within sight .

Pleasant staff. Easy access. Thank you.

The only negative was that when I went there to rent a smaller 2nd unit I was told that I have to carry my stuff by hand outside the building around to where the 2nd unit would be and no use of dolly was allowed or any other helping means. At this point I had gotten the truck returned. so that would have been impossible to be done by hand and on foot.

they were the best went out of their way to help

better front desk agent.. Meduria was awesome.. she is all about work and willing to leave the counter to help other customers in the property while others , love their counter computers. She should be promoted ...

Aftet driving 11 hrs we really didn’t want to hear thst our reserved locker was not available & that was first come first served. Our $149 locker became a larger locker at $199. The lock that I took off my previous locker was unacceptable so we had to use a loaner with one key or purchase a new one with 2 keys. The locker had two locks on the floor from a previous renter. The operation in the warehouse was short staffed. The silver lining was because it was near closing time the staff processed the uhaul trailer return quickly near the cargo bay. I chose the locker because the Richmond uhaul office ran out out the size while processing my credit card. I chose the SE Marine Vancouver location because they had one available at a slightly higher price. I changed the trailer drop off location to SE Marine Drive. But was in shock when they told me that unit was not available . It is like booking snd reserving a hotel room after a long journey and being told that the room is first come first served bur we have another room at a higher price. hotel room for

Convenient and well maintained.

No elevator. Loading dock not available. Lots of parked trucks etc.

Good job :)

Too many rental trucks and trailers blocking driveways and loading docks. I would consistently not be able to access my storage unit because even the pedestrian zone at the bottom of the loading dock would have trailers parked so close together it was impossible to walk there. Too many vehicles blocking the road in front of the office. The area needs to be redesigned so there is enough space for vehicles to actually drive through the area. Why would it be assumed that I am happy to sit in my vehicle waiting for stuff to be moved. Perhaps once or twice, but not on every visit. I have things to do.

Hello, I emptied the storage on September 6th 2020. I brought my stuff to storage last year in July and I was told and assured that there are no mice or rats I the storage. When I empty the storage there was mice poop under the couch and table. This is disappointing. Why say something and not keep up with the commitment. I wAs happy with storage until the last day when I found the mice or rat poop. It is dangerous cause it contains pathogens. You guys need to take it seriously as it involves customer and tour staff health. Thank you

Raising prices on me with 0 warning ahead was not cool. Will not recommend to people, bait and switch pricing sucks.

Great U-Haul branch! Cheers!

Everything but Access is perfect There's a huge loading bay but it's not accessable as it's facilities parking for tricks & forklift storage .. Impossible to unload with 1 or 2 spots available as too many people Fox this pls

Great, excellent and secure storage. Easily to move in and out. Highly rated. The one thing that could be fixed is the sensor error when trying to check out. It would always say door is open but even though fully locked and secure. I believe it is one of the sensors.

I was told a person would be available when we arrived at the loading bay to help. There was no response to "call for assistance" button after 15 minutes of trying. It would have been helpful because the information at the the entry was conflicting and therefore confusing.

Good morning, My experience with Uhaul was great until I went to rent a truck to move my belongings out to the storage. it too almost an hour to have a 10" moving truck, and upon the return, there was am attentant, but he hust motioned to My driver Ron just park it over there, and lock it up, did not tell where to put key, and got charged $100.00 to have the truck opened to retrieve the keys. The attendant should have showed where to put keys. Christina Dawson.

staff here are awesome, so friendly and knowledgeable. Facility is clean and easily accessed. Moving in was quick and easy

It's too crowded at the back of the building when I want to store my stuff.i barely get in to the ramp.too dangerous to walk through before I can get in the door .you need to have more space to go into the building especially for those who's storage is at the back of the building like me

Staff at Marine Drive location are the most friendly and competent I have experienced in any Uhaul location. This, considering the amount of pressure their customers put on them. Something is very right with this operation! Congratulations and thanks to all - you always seem to keep your calm

Way too busy here. Staff use the loading bays for truck and trailer parking. I finally got fed up and moved all my things out. Loading bays should be only for customer's use.

U haul was great. Stored my things for a year, visiting my locker often. The only downside was getting a place to park at loading bay, and big rigs blocking the lot entrance or exit for hours on end. U haul trucks taking loading dock parking was a big problem if you were not flexible on days or times, otherwise the place was great, always clean, and easy to get to your locker.

Staff were very helpful and efficient.

The staff was new and I was new. So communication was not clear. The staff was very friendly.

All the staff I spoke with were friendly and helpful. I spoke with some employees in the docking area, the service counter person was extremely fiendly - showing me the size options, directions, patient with explanations. The person who removed the service lock on the locker also friendly.

Stored items for 4 years. Unfortunately some mice got in and destroyed a carpet and soiled a few more items. Other than that, it was a good experience.

While it is nice to have a temperature controlled facility, the temperature is too warm when you are loading and unloading the unit. It seems to me that it the temperature could be lowered a little to still protecting the items in storage while not making it uncomfortable for your customers.

The manager is the best, he will help you Out, have lots of understanding and will even pick up your call outside of working hours.. Great service

Fantastic experience renting a storage unit here

Good online price. Don't be sorry to see me go I will be back!

My experience at the U-Haul storage on S. East Marine Dr. in Vancouver was great. I had no trouble getting a locker, the size of my locker I needed and the staff were friendly and very efficient. When it was time for me to move my things out the closing out of my locker was very easy and very quick. I have nothing but good things to say about this unit/storage facility as my experience was great. Thank you for being there when I needed a place to store my valuables.

Great overall. The checkout was especially quick and easy. I'll be back in 2021.

Assistant manager was very helpful! ⭐️

We had to pull out because of the loss of one income in our household. This facility was easy to access and very clean. Would highly recommend it.

I had a hard time receiving a rebate when a staff member forgot to use a new pre paid account I had submitted. Spent 25 minutes on the phone to get an extra $15, but other than that staff was good. The prices in general are too high. Would be better if they were 20-25% lower. I appreciate the $10 for 24 hour access. That is reasonable. Thanks

The staff was very professional.

In the 3 years I rented storage I never had a problem and whenever I needed assistance was very happy with crew that helped me. Definitely recommend this location.

I should not have to pay for a full month when only using a portion. U-Haul should not be able to “double dip“ on a month Already paid for

Only issue I have is the phone service. Every time I fall I'm always put on hold for longer than 30min which I then end up phoning the 1800 number instead. Also need more staff working because last time I was there I only had a quick question and had to wait in a line up of 8 people with it looked like 2 staff working. Lastly they should monitor their storage units better as when I was moving my stuff out, there was a guy a few lockers down taking a shower and changing in his locker and wouldnt give us the stairs.

The staff are very nice and helpful. Appreciate and thanks.

Overall good. The check-out experience was great, although the initial rental was terrible; awful customer service and rude staff. Otherwise the basic unit and access etc. was all no issue.

Found mouse droppings throughout my unit, as well as a dead mouse as I opened my door. When signing up for my unit last year, the gentleman in front of me complained of the same thing. I think this facility has a pest problem. That is my main complaint about the facility. Everything else was fine and the service was great.

Was very impressed by the helpful and thorough staff!

Was very impressed with the staff! It took a bit of time as there seemed to be some training happening, but a very pleasant experience!

When I moved into the storage unit the staff here was beyond friendly and were very helpful. However when I moved out your female manager treated me very disrespectfully .. we had just drove there all the way from prince George and we were exhausted and still had the massive task of moving everything out. It was 35 minutes to 5 pm and I couldn't find the key to my locker. She informed me that if I didnt have a locksmith there by 5 pm then I would not be able to access my locker. She was rude and completely unwilling to accomadate at all. Thank god another staff member stayed behind to wait for locksmith (which cost me $200) It was honestly so much more stressful than it needed to be and she could have handled the situation a lot better. In my personal opinion she gives the company a very bad name.

The Uhaul website mentioned that the storage unit will be free for the first month. However, the exact conditions were not mentioned on the website nor were clarified when I spoke to a representative at the supposed location via phone. Secondly, the email sent to me about the reservation specified the store closing hours to be 7 pm. However, when I reached the Uhaul storage location, the location was closed by 5 pm. This caused a lot of delay in my moving plans and ended up costing more than it should for my Uhaul trip due to the extra kms driven. This isn't my first bad experience with Uhaul and it does not seem like this would be the last.

I showed up with a reservation on my selected move-in date, just to learn you don’t have an unit for me. What’s the point of taking reservations, if the units are actually first-come-first-serve? I eventually managed to get a smaller unit at a different location, for a much higher price. I have told every person I’ve met about this experience with you, and I’m tremendously disappointed.

Return the room with 3 weeks early and didnt get refund or store credit. 3 weeks costed me $215. That's a lots of money specially during this time. I'm sorry but I wouldn't use u haul again. Thank you

Thank you u-haul and staff😊

worst service - employees ignore you & talk amongst themselves for the entire time they are ‘helping’ you. The facility is filthy, they are unhelpful and rude. wouldn’t recommend it to anyone, even someone I hate.

Staff were not properly informed of their own policies. I called ahead asking specific questions & told that it would not be an issue & later upon arrival was told my request was not able to be done because of policy which I was previously told would not be a problem...

If the need for storage or truck rental ever arose again i would definitely use U haul. I just closed lockers at two of your locations and was very happy with both. Thank you.

Worst customer service I've ever experienced in my life

.

Would have preferred the unit with a roof. That would be my only complaint.

Lack of parking was frustrating during busy hours.

Thank you you helped make my moving process easier

Poor making reservations through the web I was lucky to get one last minute. If the storage was not available, please update the status in the website to not allow people make reservation

No comments

When waiting in line to return my vehicle, the line was so long I went over my time and got charged.

Forcing me to buy a new lock when the previous lock that I purchased was from U-haul as well is a rip off. The Uhaul rep was not able to provide a justifiable reason for this either.

The move in was really good as the staff was very helpful. However the move out was very poor - the staff ie the new management wasn't helpful nor courteous and took long time sending help I needed

The manager? girl offended me tuesday 24th. 50 dollars for a single (small) garbage bag worth of drive thru garbage- McDonalds bags - to use the dumpster. That is a wild price. I vacated instead. Bye

Combination of high quality facility and ability to rent moving vehicles at the same location provides great value. No fixed contract also important to me.

Unaccountable staff, Ill-informed on policies, access-door closing time, unavailable management at any time, inconsistent service from start to finish. The manager Moe is incapable of critical thought

Good

Very helpful attendants.

I forgot to get the name of the woman who helped me, but she was great. I hadn't realized it was the last day of the month (so very busy), but she took the time to make a sad time in my life easier.

Keep up the good work!

Thanks

Agent at the desk was rude and unhelpful. Manager helped resolve. Although only reason this isn't a 1* is because of how polite and helpful the gent supporting the back loading dock was.

Your employees are amazing, helpful, and kind, despite the horrible treatment they receive from customers and the seemingly consistent breakdown of technology they must use. Pay them more upgrade tech

Among the best U Haul facilities I have experienced. Staff exceptionally helpful, humble, polite and always there when needed.

Almost Impossible to get entry card to work. Person to show me to Locker on first move in never appeared and got lost. Invoice for 2nd month showed$0 until late so couldn’t pay on time and was fined!

All services were provided as promised.

Great service. Only suggestion is make it easier to back into the loading bays.

the staff can be argumentative and don’t understand thief jobs.I found mice fece in both of my units.There are several lights that don’t ever go onThe loading dock usually has garbage on it.

Inform all renters on phone, in person + website BEFORE arrival to avoid food and grocery boxes. Keep it cooler; too hot. I gave notice & left it clean on time but got 3 overdue notes. Irritating.

Clean facility and staff is helpful.

Very nice people.

Almost impossible to talk anyone at this location via phone. Their customer service is absolutely terrible! Unable to change the date to avoid late fees, unable to prorate rent, ruined furniture etc..

No lighting in storage units. Expensive for size, location and quality of storage units. Access to storage unit not easy, small hallways, columns.

Should have light in the storage and parking for customers too.

Terrible issues with mice that destroyed a lot of our stuff. No real concern from the staff. We will be pursuing reparations

The facilities are top notch too bad the staff are rude and unprofessional. Lack customer service skills. None of them want to be there and it shows. Always closed before the actual closing time.

None

I no longer need the storage unit. Would be more convenient for me with 24 hour access.

Thanks for the great service!

Most staff were helpful, but one or two were a bit abrupt. Maybe they were having a bad day....

Mouse poop all over my stuff and all over the unit. I contacted the manager, Rajvir Sarao, and he didn't provide any resolution and was not helpful. Very disappointing!

Facility appeared to be secure but unfortunately my storage area was broken into and lost a number of items. Was a shock as looked and expected security. Staff were helpful and friendly.

Easy and straight forward service. Use again in the future.

Worst experience EVER. I will never ever use Uhaul ever again. I will be making my experience known to the Province newspaper, Global news and as many social media sites as I can.

🙌🏻

Professional staff with friendly service

Great

Rodent problem. Droppings all over floor. Also found dead mouse.

All went very well with our move and storage.

When I checked out it was a nuisance to have my account closed. I checked out at counter, had the locker inspected. No email confirmation. I called. Still no email. My card was charged. Called again.

👍

Good as per usual

A little expensive, especially after my rate went up from $80 to $100 with one month notice.

I am a long standing UHaul customer for 3 decades...for the first time ever, I had an issue with a service counter attendant who was quite sub-par. The Manager Rajiv was Outstanding in fixing matter!

Definitely, we’ll use your facility Iin the future. I have been telling my friends positively about your excellent services.

My unit had the contents stolen, the insurance provider deemed no break in as no damage and i can get no help or information from the facility even as i asked again when moving out. they don't care

Staff was not friendly, she had a long face the whole time. I didn’t want to spend one more second there with her.

UHaul's reservation system, which is actually just a first come, first serve, whatever storage units are available system, very nearly left me without a storage unit. Same thing as when I rent a truck

Well lit and secure

The team at SE Marine Dr Uhaul is awesome! They helped me make my move very simple and frustration free. Shout out to Roja Rani & Abhishek Dutt for great customer service!

Very friendly staff that knew what they were doing and could answer any question without hesitation. I have nothing bad to say about them. Well done.

very knowledgeable and helpful!

Very friendly and helpful staff.

This was my first time using a U-Box service ad this worked out very well. I will definitely be using it again.

Sometimes came across a foul odour of rotting mice but I’m sure that’s difficult to control. Stair lockers not ideal but was all that was available.

Well inform customers

Faye went above and beyond for me. She took so much stress off of my shoulders for my cross province move.

The young woman that assisted me was excellent. Wait time for service was not bad, not more than 5 minutes.

I would definitely use Uhaul containers again just add 2 more

U-box delivered to wrong location, needed staff no on shift (forklift operator), u-box placed in high vehicle traffic area for unloading, no safety gear provided (high viz vests), no apologies offered

the young lady sommer i dealt with at the front desk was very helpful. she answered all my concerns and made it easy thank you

Maggie & the brother(sorry I didn’t get his name), they both are nice and friendly.

Rented truck. Almost no fuel. I complained. Attendant pointed to a gas station down the street. Returned the truck with same amt of fuel. Attendant complained. I pointed to the same gas station.

My storage unit was full of mice feces, it was on all my boxes, sofa and dining room table.

All went according to plan, no complaints.

Overall my experience with Uhaul storage was fine. The facility is fine, the hours and options are fine. Ultimately the regular price increases became too much for what we were getting. Went elsewhere

No Comment

All good thanks

I had come across on the ferry to move and realized the key to the locker was in my coat pocket in my truck in Nanaimo. I had to call a locksmith. It would have been nice if you had the tool on site

Good place and staff

Very nice and helpfull staff, thank you Roja and Tad. Great location and everything for moving is at there. Highly recommend it.

Exceedingly difficult to return rental with little support, directions, help from staff Staff severely hampered by computer system that automatically shut down in evening. Very low character limit.

A short stay and will be back!

Great

The rental unit door was locked. It was after hours l U-Haul representative said the message was left to the manager who will call back.No one called me. I found out the unit was locked in error!

I had a dead mouse in my unit and a lot of green droppings all over my boxspring and mattress. I had to give it to the city dump.

I was amazed at how clean,warm & the great pricing compared to other storage facilities in the area. The customer service rep Olivia was incredibly knowledgeable & courteous!!! Best storage around!!!!

Alarms sound regularly. Its quite annoying to be in the facility. Staff was helpful, but the overall u-haul policies and paperwork are confusing and time consuming (even to the staff)

Very happy with service

I have used this U-Haul facility for years and know it is well operated by a staff that should be paid more.

U haul took advantage of the fact I needed a temporary storage unit. Tried to charge me after I had vacated. Terrible service. Of course there is no characters to explain. So really. U Don’t Care!

I ordered the u box transportation, it came earlier than expected and everything in tact. I would definitely recommend this method of moving.

Rodent problem, a rug that was in the locker damaged

Some. questions are not applicable

I stored my belongings long term and upon moving my items out it was covered in rodent feces and urine Alot of my belongings will be discarded and are no longer usable

Could be better if it were not for the money-grab scheme of not prorating the cost of storage for the duration used, forcing to pay an entire month for less than 5 days of use

By phone uhaul appears quite helpful. They were not organized upon our arrival Where we waited 45mins to get our box down. Borheim was amazing! Other staff lacked urgency until I got angry

The storage facility is well maintained. However, we tried to contact the after-hour number due to an emergency situation but no one answered apart from the customer service who was unable to help!

brutal service.

Both the person behind the desk, as well as the person showing me the various storage lockers, were very helpful and personable. The value is also quite good.

Very poor reception in Vancouver, under-staffed and too busy to handle customer load. They were very unhappy that I had not washed the truck and tow doly. Staff hampered by computer time limits.

Call centre and North Vancouver (Main Street) location had some of the worst customer service I have ever experienced. For more information, call my cell 7789986754 or increase character limit

Thank you.

Great customer service. The staff were friendly, courteous and helpful.

Rude treated us like criminals...very disorganized I brought the rental back on time the next day at the front... and aprdays later I get a call threatening to call the police if I didn’t return .nd

Seemed great

Everything worked out good and fast!!

Wording makes you think you will have access to your locker 24x7, but then you find out that it's only during certain hours, which makes it frustrating especially during weekends and evenings.

Clean, safe,

Great facility!

The door in and out to the units, swings closed, and is really hard to manage when you have a trolley full of things. Someone who helped me once also commented that he hated the door.

I was happy with the service Very helpful

Very good experience for moving.

My belongings were left in the uhaul storage and when I had movers come to remove my belongings there was mouse droppings all over my things. Needless to say the majority of the furnitire was destroy

Pretty disorganized. Made the reservation way in advance. Showed up and nothing was ready. Then the truck the gave me had no fuel, got another truck 15mins later. Had to rush to make the ferry.

I closed my account 3 days into a pay cycle for the next month of service and expected that when I closed the account, a portion of my payment would be returned, or pro-rated. I disagree with your pol

Front desk did not call us our UBox arrived at the facility even after the deadline had passed. They also didn't have good communication with the grounds crew to arrange access to our box.

Spoke to facility 2 weeks and 48 hrs prior to date I wanted Uhaul box to be available. It was NOT. Had to pay my movers $95 an hour while we waited for box to be available. Very inefficient.

Very convenient

Great service end to end. Reliable and would definitely recommend.

U-Boxes were delivered to me on time and positioned exactly how I needed them to be. The pickup was also on time. I really appreciate how well Amy coordinated it all with me!

I had a lot of issues with billing. I contacted UHaul numerous times in 3 months both via email and phone and nothing was resolved... or even slightly fixed. I’d never use them for storage again.

All of the staff were super courteous, helpful and went out of their way to assist. From Rajweet at the front desk to Pat who showed me the locker. Superb!

Great experience, would recommend to friend!

Worst U-Haul I have ever dealt with. Anytime I needed to access my U-Box they would never have it ready on time, even with 24 hours notice or more. Very slow, unorganized operation.

I reserved a locker, but it was not what I had asked for. They did their best to find me one that worked but was much more expensive.

No provisions for if you want to empty your locker outside of office hours. Alarm goes off once you leave lock off door, and you can't sign out because your locker door is open!

Aimee, who delivered container was AMAZING. Contacting by phone was a nightmare. Whenever I called I was transferred 3 times with waits for the storage container dept. For that reason - never again!

great place to store your stuff

No issues , staff was helpful

The problem is the call center. It is extremely bad and unhelpful.

My Ubox was delayed by 5 days and the staff every time I am at a uhaul location it takes at least 15 minutes to talk to an agent. The longest I’ve waited was 40 minutes. Not very efficient.

Clean, warm, secure and insured. Excellent value, I would recommend to anyone and would use again in the future.

The issue not w above but with the constant turn over of Storage management and no one else that is able to understand! It's so frustrating to come in every month to ensure payment. IT matter?

I was told over the phone that UHaul would cut my lock for me. When I showed up on my moving day they refused and made me hire an external locksmith which cost $300 plus paying my movers to wait.

Great service

We did not visit the facility but used the U Box service and it was excellent and professional.

As we were getting 1 month free for our 1 way rental, I felt the staff didn't give us all the info they may have given someone else who would be looking at long term.

Lots of mouse excretion inside storage.

Some slight miscommunication with not having a lock cutter available, but staff quickly resolved it. Staff were friendly, professional and super helpful!

The customer service at this location was really excellent. Professional and polite, despite some slight miscommunication about a padlock cutter. Really friendly staff!

There are not enough people on your desk Went to check the u-haul vehicle in and was not able to be (also 4 trucks stacked up and ONE person) inside long slow line. Terrible customer service.

We used U-Haul and their pods for a move from Ont to BC. The communication and tracking along the way was prompt and frequent. We then used their storage facility for a year and give them 2 thumbs up!

None

I really appreciate the way U-haul has supported me. It would nicer if the packing boxes are sold in minimum prices.

Long waits, confused staff, deafeningly loud alarm goes off every 5 minutes in storage area, inaccurate information given. Storage units are overpriced. And had to carry stuff up/down stairs to unit.

Thank you for excellent service and care.

Our 6 Uhaul boxes were moved from North Van to this location (SE Marine Dr) which was a huge inconvenience, however the staff was great and even gave us the name of movers to help us.

Ashley was so helpful explaining how everything worked when box was dropped off & came back to help close it when stuck. Accomodating with pick up despite mistake made by US booking agent. Thanks.

Keep it up! Thanks for your services. John Davidson.

My experience was perfect until a phone conversation I had with any employee who told me I need to physically come in to give in a unit (you don't) and refused to ask a manager to confirm.

Dirty bathroom and smelly, no soap. Water fountain broken.

Friendly helpful staff.

Price was competitive. Service friendly, and helpful. Thank you all.

I didn't like the reservation system: your central booking system staff not on site. My call got dropped etc. Then the reservation wasn't found when I got there. What a mess. Staff on site were better

Pat is a super nice and very knowledgeable person. He offered me a lot of help!

UHaul took excellent care of the items I storred there. Its notices about rent due and paid were well-timed and helpful, and when i needed something - like a new lock or a bigger bos - these items we

I would have given a better rating if the staff weren't so unhelpful. Ended up having to have to call the help line to actually get my unit status to be vacant. Help line was very helpful though

Maggie and her brother Pat were simply wonderful in assisting me.

Very informed staff both behind the counter and showing me to my locker. Would have benefited from info before hand of necessary documentation needed to check in.

U haul charged my creditcard 2 times in a row after i moved out if the unit... very poor internal communication...wasted a lot of my time trying to correct uhauls mistake

Convenient having 24 hour access!

Your operation is run well. God work!

Nice and friendly staffs through out the whole process. Definitely will use Uhual again

Check in took too long

My name is spelled kristel

U-Haul has worst customer care via phone in Vancouver. I need to spend almost a week on phone to get hold of my UBox location and arrange for deliver. Finally, I got to deliver without moving help

I would say the Ubox experience was a very positive one.

Tony and Sebastian tendered us with huge support to hook our U-box to a 15" truck rented from your location on 13/7. The task was challeging but they gave their best patience, efforts and manners.

none

One of the best and cleanest u store places I have ever used.

The staff gave me a unit that was already rented so had to give me a bigger unit then proceeded to make me pay more for their mistake. I tried to complain but manager won’t call me. Not happy at all

The facility on Marine Drive was always spotless and security was tight. I had 24 access and never seen it otherwise even in off hours. Staff is friendly and helpful. Online billing Is convenient

Hours are not convenient. Dropping off your truck and filling out all the online questions is super inconvenient. Never pick up the phone when trying to deal with you. Hold times too long

Made promises they didnt keep Unprofessional serice on the phone Couldnt answer my questions Told me items wouldn fit in box and they didnt Didnt know where my box was when I asked

I always use U-Haul whenever I need storage or boxes or to move. I like the prices and quick service!

good place, good staff

I had to pay for an entire month of storage for an extra 3 days as I had no where to put my things before I moved in on the first. Absolutely ridiculous.

Good service overall. Easy to make arrangements online. Informative videos were a great help. Intuitive and professional on all levels. We have used U-Haul several times and will keep on doing so.

My rental of a ubox has been very challenging. Although the staff on site is usually helpful, the overall system and customer service is terrible. I will be happy to provide additional details.

I will NEVER recommend SE MARINE UHAUL. This location is the worst. They have second floor lockers without elevators which means you lift everything twice as much. office needs more staff. hours suck.

Very good

On three different occasions I set up a date and time in advance (in store) to access my Ubox and when I got there they didn't have me scheduled. I had to wait over an hour once and no access twice.

It was a frustrating experience. The staff needs more training to understand their products and to assist customers. Also the communication between staff failed as they were all on different pages.

I was shocked to find that I was not refunded my payment after I vacated and also cleaned my locker, 2 weeks early! If I had known this y would I vacate 2 wks early I could have utalized the extra tim

No concerns, helpful staff

Although the building seemed clean there was some garbage and a real bad case of rodents I would suggest that more money be put into that problem Because I had a locker 1 year that had rodents mice

Secure storage, friendly staff

Very happy with Uhaul for all my moving needs.

No one was unfriendly or difficult, but dealing with the front of house staff was frustrating and aggravating by phone (calls were always unanswered and rerouted) and full of wait times in person.

Will go to Uhaul again in the future.

Very good experience. Like the card access system. Very clean. Price was even right as there was a side post in locker that made for a discount.

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The actually warehouse people were very helpful and friendly. It was the women at the register that I didn’t find helpful. It’s been a while, however I remember not being pleased with their attitude.

My overall experience is good but it was really hard to get someone on the phone to process my move out. I've had to call 3 days in a row where each time I was expecting a call back but nobody called.

No damage to items or box. It took 3 days of me calling your location to get a delivery schedule. Multiple times I was told I'd be called back and never was. Very unprofessional and inconvenient.

Facility is secured and well-maintained. Great location too!

Impractical access, sliding door never opened from the outside.

With exception to not having the right code for door entry the first day service was great.

No comments at this time. Thank you.

affordable, clean, zero complaints!

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