Customer Reviews for U-Haul Moving & Storage at SE Marine Dr

Clasificación:

5.0

Just REMINDEE for cleaners. They need to sweep outside the area. So many cigarette  buts, and other garbage left outside. Sad to see someone busted the glass and try to steal or break the pad locks  Please make sure there is surveillance outside, inside as well.

Clasificación:

5.0

Above average help and service from the staff and management,

Clasificación:

1.0

After 8 years I came in on Sunday to upgrade my unit from my 5x5x8 to a 10x10x8. I wanted to move everything over. I was told I had paid tell April 11 and didn't have to rush. I explained I don't want to pay for 2 units Tony said he couldn't do anything about that since we have already paid. We got charged on Monday the 14 for both units. We trusted him and he made us pay for both when we are only using one that is wrong and you need to do something about this.

Clasificación:

5.0

You guys do a great job!

Clasificación:

2.0

Dealing with the office staff is a nightmare. The computers often don't work properly so the staff is doubling up. There is always a long wait. It must be company policies but there's a lot of "fine print" which aggravates everyone that walks in there judging by the amount of irate customers who leave. The parking lot has too many u-haul trucks parked in it, not enough customer loading/unloading and very narrow. They built a new wider sliding door to the storage facility but it's always locked from the inside. I do have to say that the facility is very clean and they try their best to keep bugs out of the lockers.

Clasificación:

1.0

I just moved my items yesterday & front staff either was not well trained or indifferent. Lock was not included in the locker & while waiting for the lock at front desk, customer service was poor. Lock unavailable & needed to wait additional 20mins for further assistance from a more senior associate. Also no information was provided to me about after hours access to the building & I made a 2nd trip to unload additional items & unable to access the storage unit tonight at midnight. Not impressed.

Clasificación:

4.0

Need more places to park, especially customers with truck and trailer.

Clasificación:

4.0

There was no elevator to help get my stuff to the second level, which was extremely inconvenient and difficult. Otherwise, the move in and service was really easy and people were very helpful

Clasificación:

1.0

I was evicted for bringing my very well behaved dog into the facility and it was during the middle of the night when no one else was there. I was a very loyal customer for almost 3 years and had 24 hour access. The manager said he had warned us verbally before but I know nothing about this. In any event he gave me 72 hours to be out, took away my 24 hour access and I had access from 7 am to 7 pm. Well I work so this was not possible and I ended up having to rush my huge locker of stuff out onto the loading dock and was left there to move it all night because it is very difficult to find storage in Vancouver. I asked him for his bosses #, called and was told she was on holidays of course. Left my # to have someone calle and have had not a peep to this day a week and a half later. Horrible customer service skills and terrible people to deal with at the south Vancouver location.

Clasificación:

5.0

thank you for your good service to your clients...😊👍🙋🏻‍♂️

Clasificación:

3.0

Everytime I pay my bill or ask a question about other services I get answers that are vague or complicated. I have phones u Gaul canadai. ( head office) waited in cue and have gotten answers to my question that are correct.

Clasificación:

4.0

Your staff need get better training so make it easier for a customer has it experience I had I feel the managers are need to get much more training that hard to talk to the customer but when I talk to General manager he said I will talk to them to get training so the service was a little low to not show any care or understanding.

Clasificación:

3.0

My only issue was the mice infestation. I had to dispose of a double mattress and expensive down filled hide-a-bed couch and anything fabric due to urine. Very unfortunate. So no , unless someone was storing car tires, or sports equipment, I would not recommend any storage facility.

Clasificación:

5.0

Great staff, very helpful, polite and always smiling with there eyes. (Because of masks)..lol Extremely secure facility. Would definitely recommend. As long as prices remain, it was very reasonable in Vancouver! Thanks Uhaul, Well Done!

Clasificación:

5.0

We were missing the lock when we arrived at the locker friday afternoon. The office staff helped us with one after we requested it.

Clasificación:

4.0

Person who helped me Aman was awesome.

Clasificación:

5.0

I've worked with this uHaul outlet twice over the last two years and each time was terrific, thanks so much!

Clasificación:

3.0

The room is very dark without light inside must have one.

Clasificación:

1.0

Your storage facility was quite clean and tidy, if my experience with Uhaul had only involved the storage space I could easily offer a 5 star review; however, on either end of my experience with the storage was an extremely unpleasant experience with beat up, run down trucks, with inaccurate readings on fuel gauges and odometers. On both ends of my trip, fuel gauges AND odometers were not recorded correctly, loaded with 1/4 tank of fuel, and the difference was charged to me unless I had clear evidence showing the difference. Additionally, if you return a vehicle with less than 1/4 tank, they add an additional fee, which leaves the vehicles rented with 1/4 tanks immediately ready to add said surcharge. None of this even starts to address the condition of the rented trucks, which seem like a game of Russian roulette given how loose the steering and suspension were. I mentioned when returning the vehicle that the condition of the vehicle was quite poor, and the inspecting fellow grimaced as though it was a common complaint. Not only will I NOT be back, I will ensure that I share my experience with others. Decidedly the worst rental experience I've ever had.

Clasificación:

3.0

Business model is do messed up. I reserved a space that didn't appear to exist when I arrived with a truck load of things to store. It took an hour working with U-Haul staff to find the space and then find something closest to what I reserved. That wasted my time and uHaul',s time. What's worse us that EVERY customer seemed to be going thru the same kinds of problems...what they reserved was not available when they showed up...

Clasificación:

5.0

As far as the self-storage units go, SE Marine Drive location meets every criteria. It was convenient, the staff was friendly. My experience is 5 out of 5 with Uhaul thus far.

Clasificación:

5.0

Tony was fabulous!

Clasificación:

4.0

I know it's a heated facility which is great, but I and the movers found it really warm when we were emptying our storage locker. I only accessed the locker twice, but that card entry at the rear is great.

Clasificación:

2.0

Too expensive. And did not care AT ALL that the world was in pandemic and some couldn't make ends meet to cover storage costs. Not helpful in times of most need and coming together as a people.

Clasificación:

5.0

Tx much for the good storage space and for the partial refund in consideration of my circumstances. Mason was extremely professional and accommodating. Will recommend to friends and family.

Clasificación:

2.0

Move in was confusing. The person I went to in the show room was less then helpful with helping me find my unit. I was walking around aimlessly with a toddler trying to find it. Ended up having to go back the next day for a lock. Once in it wasn't terrible. Although the 2 codes isn't that easy outside with a toddler running around and no help. Would be nice if code worked once for both things

Clasificación:

1.0

Though I needed for 1 week I end up paying for 1 month, now that I have paid for month, they checked me out of the space after 1 week though I have not requested them to check out.. can I get refund cos thy checked me out without my consent??

Clasificación:

4.0

The bathroom facilities needs more frequent maintenance and cleaning.

Clasificación:

5.0

Terrific helpful staff. Clean, dry, secure.

Clasificación:

5.0

Great storage experience, Extremely friendly staff !

Clasificación:

4.0

Thank you for allowing me to use the lock!

Clasificación:

4.0

Overall I didn't have many issues, for the most part it was pain free. The only annoyance was that the loading doors seemed to be broken one way or another and would also lock earlier than you would think they would.

Clasificación:

1.0

I had so many issues getting my storage unit, I had booked one to be on the lower floor and checked in when I went to pick up a U-Haul. Then arrived to find out they had changed my storage locker only by going and finding the unit they assigned me locked. I went to the front and asked what was happening and they had changed me to unit on the upper level after specifically requesting and booking a lower unit level and paying more for that lower unit then an upper level unit. As majority of my items weighed over 200 pounds I didn't want to be lugging it up stairs for the move. I went to the front and asked why my unit was changed and requested that it be changed to a lower level. The staff I was dealing with seemed annoyed and told me I could have a different unit but have to pay an extra 80 dollars a month for it. I asked to make sure it was on the lower level and she said it was. When I went to load my stuff it in turns out the unit was STILL on the upper level. So now not only am I paying 200 dollars a month for a crappy unit I had to lug every item up the stairs and run around for an hour trying to figure out what was happening with my unit. Very very unimpressed with U-Haul and will be looking to move my storage elsewhere as soon as possible. Nothing was transparent or simple and would not use U-Haul storage again.

Clasificación:

5.0

There was no lock in the locker when I arrived. But the lady that was in the building helped me get one. She was great

Clasificación:

5.0

Excellent superb customer service

Clasificación:

5.0

If someone held a gun to my head and told me I had to say something negative about this experience, ... the only glitch I could possibly come up with is that when we changed to having my son pay for the unit, the contact info didn't change. That is only a minor thing. I have to say it was probably the best Moving/Storage experience I've ever had.

Clasificación:

2.0

I had $50,000.00 worth of valuables stolen from my locker here, and they had no video in the corridor the locker was in. They never respond to alarms when they go off, which is just plain incompetent and unprofessional. They were not friendly or helpful. I don't recommend storing valuables here.

Clasificación:

5.0

All of the Marine Drive staff were helpful. One of your warehouse cleaning/maintenance staff at Marine Drive was incredibly friendly and very helpful. Don't know her name, but she is in her 50s (?) with light brown/blonde/grey hair. I saw her on several occasions, the last time was about 9am October 1st, 2021 in the East warehouse. She should get a raise.

Clasificación:

5.0

Mason was efficient and effective.

Clasificación:

1.0

the monthly automatic payment was not activated by the staff member and I got notices for nonpayment and now i have closed the account the standing order has been charged to my MasterCard and i will have to go to the office to get the payment reversed THE 2 $15 charges for late payment were never reversed and credited to my Mastercard when the error was U-Haul not me no I will not use U-Haul again

Clasificación:

5.0

It was the first time with Uhaul and with all of my unexpected questions, they answered and helped me kindly.

Clasificación:

5.0

very helpful and competent workers the faculty is very convenient to use and well maintained

Clasificación:

5.0

Thank you for providing a great service for me.

Clasificación:

5.0

Super easy and high quality service

Clasificación:

5.0

Great facilities, expensive but very well maintained and staffed

Clasificación:

5.0

The staff of this U-Haul has skill knowledge with every aspect when it comes to all the answers what us as customer would want to hear, excellent service. I would recommend this U-Haul to anyone. Service is very fast and prompt.

Clasificación:

1.0

I moved into a unit here on September 1st. On August 31st, I reserved a storage unit online. I received a confirmation email later that day, confirming that I had reserved a unit. When I showed up on the 1st, I was told that the booking doesn't exist, and they had sold out of the size unit I had reserved because apparently the units are first come first served. There was literally no point to doing an online reservation. I had to book a smaller unit instead, except the unit I originally reserved is somehow still in my name and is moved into, despite the fact that the reservation apparently didn't exist and someone else moved in there first. The card I was given to get into the building didn't work, but when I took it to the front desk they said it was totally fine. Spoiler alert, it wasn't because when I swiped it it said 'access denied, not signed in'. When I finally got into the unit, there were wadded up tissues in the corner. Also the alarm went off every few minutes, when our unit was both open and closed. We asked the staff if there was a problem and they said 'oh it just does that' and didn't seem to care. So clearly there's a problem with the alarm, so I don't feel safe at all having my stuff in there because I don't think anyone would notice if someone were to actually break in. All in all, absolutely would not recommend. I'm dreading having to go in and pick my stuff up next month, and I will be avoiding Uhaul in the future.

Clasificación:

5.0

Compared to a few years ago, when I had dealings with the front desk, I found your current staff to be extremely helpful and patient, and made the upgrade to a bigger storage unit, effortless.

Clasificación:

5.0

Competitive, affordable, ample spaces, clean, convenient hrs, secure, and friendly staff.

Clasificación:

5.0

great facility, friendly staff. Shoud I need this again I definitely would come back!

Clasificación:

3.0

Staff were very helpful but customer service systems and online systems routinely errorrd out in different ways. The website needs a dramatic overhaul with more options available for users to do themselves without calling in, waiting on hold for an hour, being hung up on, on hold again, then transferred not once but twice before finally reaching the right person who could finally correct the error in the online system.

Clasificación:

1.0

Despite being very clear when booking my order, and calling 2 days prior to my reservation to confirm again, U-haul continues to be incapable of following instructions and honouring contracts. I showed up to a completely different unit than the one I had booked, and had to fight to get an appropriate unit given to me as the staff's solution was to offer me units that would cost me more. During this frustration, a male staff member (the only one working front desk on 08/21/21 in the afternoon) decided to rudely insert himself into a conversation he was not involved in, and ask my husband to "calm down, settle down, and cool down" in the span of 10 seconds, while referring to him condescendingly as "buddy" and "bro". I then nicely interrupted and said "respectfully, as someone with a social work degree who has taken ,and taught conflict resolution and de-escalation strategies, you may wish to choose different terminology next time as telling someone to calm down, cool down etc is literally the opposite of what is recommended to de-escalate, and often only escalates the situation as you just saw." He sneered at me and sarcastically said "RESPECTFULLY, I didn't say any of those things" and proceeded to gaslight us, despite multiple others being witness to his words. This man needs to re-enter his training, or be removed from a front desk position where he deals with customers. Not professional at all, and has way to large an ego to deal with people in crisis. Murda was excellent in dealing with us, though also a point of frustration as when dealing with me (the calm wife in the situation) she had no solutions to offer me other than paying for a $200 unit when I had booked an $85 one, but when dealing with my husband was all of a sudden filled with potential solutions to give him. Solutions should always be offered, not simply because you no longer want to deal with a difficult customer. Customers should never be made to feel responsible for the failure of Uhaul employees, especially customers like myself who have gone above and beyond to ensure a correct reservation and even called multiple times etc which can all be tracked in your system. Finally, I have been waiting on a call from the general manager for almost a week now in regards to my move in, and have now been waiting for a call from him for 3 additional days in regards to this terrible move in experience. I am not sure why he is the GM if he is not capable of following through with customers, handling escalations etc. I had a terrible experience with U-haul 1.5 years ago when I rented a truck and storage while moving across the country, and thought I would try again now and give your company the benefit of the doubt, and a chance to prove me wrong. After this terrible experience I can safely say fooled me once shame on you, but fooled me twice shame on ME. I will never use this terribly rude, unprofessional company who does not know how to honour contracts ever again. I will also be communicating this to all of my colleagues, friends and family to ensure that not only do they avoid Uhaul, but also the SE Marine Drive location in specific.

Clasificación:

2.0

The facility itself wasn't bad however the customer service was simply pathetic. It took 6 months to have a simple date change of when the money was to be debited. I was given a different story each time. Im glad to be ending my contract here and will not recommend it to anyone.

Clasificación:

5.0

I'm very satisfied with the service. It was fast and easy.

Clasificación:

1.0

Rented the box due to unilateral price increase on UBoxes due to "increased demand for u-boxes". When I arrived to move my foods from the ubox to Storage, the boxes were in the parking lot, 3 feet below the entry doors. In addition, the door was 'out of service' so the contents of our home could not fit into the building. The GM who sold me on moving my contents into storage was "unavailable" so the manager told me to hire people to lift the contents into the building. Incredible. One employee, in obvious disgust with UHaul said "they don't care if they lose customers because UHaul are so busy". I believe it. End result, u increased the price on my u ones, the boxes were moved back into the facility and your extorted price increase will apply on all 5 boxes. This is after paying UHaul over $5000 for their services to move our family goods. The ubox part of your business is separate from the storage and from the truck rental. No one knows about facilities at the other end and the customer is mislead. I will be contacting CBC Marketplace to file a complaint. I will also be working with a lawyer to get this resolved. This whole process of dealing with UHaul has been a terrible experience. There is a complete lack of customer focus. You have all my goods, no accessible storage and are increasing prices. The law calls that extortion. I will be complaining on Yelp, CBC Marketplace, Google and every other platform.

Clasificación:

5.0

Thank you all for keeping the storage clean, all the people are nice and kind, I will recommend this to all my friends and family's, I feel very safe when I go there same as my things. Thank you all very very much for the hard work, and friendly Atmosphere, Be safe everyone.

Clasificación:

4.0

The front staff do the best they can, but there are a lot of demands and it is hard for them to focus on you when they have multiple colleagues asking questions in the middle of them serving you. Even though I have been a client before, I still had some troubles understanding the new system and the staff did not explain the process at the desk. I think they are doing their best, and it would be helpful to have them just explain once you get a storage locker the process. ¡Gracias!

Clasificación:

4.0

Was nice service

Clasificación:

5.0

The lady that helped me move in was extremely helpful. She showed me the unit before we rented it just to be sure that it would work for us (she suggested it) - and I really appreciated that extra effort.

Clasificación:

1.0

Seeing as I left on the 3rd of July and my account wasn’t closed until August 10th I will not be recommending you to anyone nor rushing to use your company again anytime soon

Clasificación:

1.0

I made a reservation for a locker, when I arrived they told me the locker wasn't available as they are first come first serve. That strictly defeats the purpose of a reservation. I hauled a trailer of belongings from another province and relied on the reservation on my arrival. As a result I was offered very small or quite large at different prices. I'm currently in a large locker for my 1 month free period and will be moving to another storage company if the storage locker I expected doesn't come available, or if my quoted price isn't honoured. Also the contact information that needed to be filled out with secondary contact was overly onerous and nonsensical. Hauling the trailer was a good experience, locker rental was terrible.

Clasificación:

1.0

This facility is not ready for power interruption. Even emergency light not installed in the alleyway. Bad experience.

Clasificación:

3.0

Washrooms are really bad and dirty, was not being clean especially during this time with the pandemic.

Clasificación:

5.0

One thing that could be improved was communication around the complimentary lock. When going through the rental process online it stated I was to have a lock left in the unit, but when I got there no lock was present. After checking with the front desk it turned out they were out, and I had to buy one to lock the unit. It would have been nice to be informed beforehand so I could have brought one with me.

Clasificación:

5.0

Great as always. Thanks

Clasificación:

3.0

I filled up the gas tank back to where it was when I picked up the truck and was still charge a $10 fuel surcharge.

Clasificación:

4.0

We arrived shortly before closing and the staff were very helpful, patient, and friendly, especially since we hadn't yet booked our unit when we arrived. Accessing our unit was fairly straightforward. The one downside of this location is there's no elevator to the 2nd floor - it's about 10 steps up which doesn't sound like a lot unless you're moving a 3-seater couch like we were. But that's not a reflection of the staff or the upkeep of the facility - both were great.

Clasificación:

4.0

Evidence of mice. I suppose unavoidable. Otherwise excellent.

Clasificación:

4.0

Absolutely impossible to contact anyone to let them know that I was ending my storage The telephone number only goes to a central office. I could not contact the facility that I was using

Clasificación:

3.0

The storage itself was fine. I returned the keycard and empties my storage. My payments come out around the 27-28 of each months. I'm frustrated that there was no refund for the time left. I returned everything on the 15. I am almost certain that the storage unit is already rented out and that Uhaul is now double dipping on the same square footage. Put it this way, if I had cash laying around, I wouldn't need a storage room as I would have space. But living in Vancouver makes this out of reach. So this is extremely disappointing from such a large company that I have used over and over over the years. Sadly I believe this was my last time as I have other options for truck rentals.

Clasificación:

4.0

Unfortunately my Unit was in an old part of the basement and mice traps were set in my locker. I did not see evidence of mice when I left but alot of traps were put in. I would recommend the new part of building to a friend.

Clasificación:

1.0

had a claim on my locker and the contract information was made impossible to reach by the insurance company, I suspect on purpose. and the staff at uhaul seemed to be complicit

Clasificación:

5.0

We like to work with you, guys. Perfect service!

Clasificación:

5.0

Staff is very helpful and friendly. Great experience

Clasificación:

4.0

Respectful, helpful and willing to work with reasonable exception requests.

Clasificación:

2.0

facilities were clean and easy to access. However staff were not able to fix my issue with online payment (account could not be linked). I called the facility and was not able to get any support.. calls were picked up, I could hear people talking in the background, then immediately disconnected. Even calling uhaul's 1-800 line, I was referred back to store.. putting so much effort into just trying to pay a bill is a joke.

Clasificación:

5.0

No Comment to mention other than keep up the good work.

Clasificación:

1.0

Its a maze in there was not aware that there was no elevator or ramp to get to the upper floor. This is a horrific crazy layout of storage lockers. Deeply disappointed to have been tricked to lug all out things into and out of this maze.

Clasificación:

1.0

the day I move out I was there to pay for my storage room. I told the front desk that. I will be moving out this evening at 8pm but she didn't noticed me that the gate will be closed. So I have to move everything out by the door.this really trouble my time and schedules . I had call the manger who never picks up. And I'm helpless at that time. I pay every month payment not due to this service

Clasificación:

5.0

Too long of a lineup when checking in and checking out.

Clasificación:

5.0

Staff were so helpful as I had a little trouble with the keypad entry system. Very pleased with my choice in storage facility!

Clasificación:

5.0

Bueno

Clasificación:

2.0

Had problems with the facility and information provided from brining to end. File complains a ever even had anyone from local facility contact me about it. Uhaul "corporate" contacted me but not the location itself.

Clasificación:

5.0

Efficient and friendly staff, clean and well maintained facility conveniently located next to the Knight Street bridge and major highways while still located in the city proper.

Clasificación:

1.0

Stop spamming my inbox for feedback.

Clasificación:

5.0

I am not including my final moments with the storage locker in my response to the above questionnaire and which precipitated/facilitated my actual moving out. Those final moments were that my storage locker was flooded as a result of roof repairs to the storage facilities. I am trusting that compensation will be forthcoming to rectify the damage done, editing notwithstanding.

Clasificación:

1.0

Selected auto payments for my unit. My credit card didn't change or expire, yet there was no attempt to Bill it. I called customer support sat on hold for 20min to talk to someone. They couldn't help me reverse the late charges that your company assessed without contacting me about the billing. Super inconvenient schedule for calling and in a pandemic these issues shouldn't require an in store visit to fix...usual level of customer service.

Clasificación:

1.0

There are no words to describe how awful my experience with UHaul was from day one right to the bitter end. From the debacle renting my truck in Regina to getting to Vancouver and having absolutely nothing go right the entire time. I literally don't have a single positive thing to say about it and I'm normally a pretty positive person. I've had a lot of storage units in a lot of places and I've never experienced anything like this. I did not at all have a positive interaction with any staff other than the janitor. She was delightful. Everything was a struggle and I don't understand why. It's such a simple operation, yet tons of ineptitude was found in places I didn't think had room for any. Zero stars out of 10. And yes, I can give specific after specific of why my rating is literally as low as it can go. I've never, ever rated a business this low before. It would take a miracle to get me to rent from UHaul ever again.

Clasificación:

5.0

My valuables are secured and the warehouse is clean and accessible. However, i had trouble getting access to the back of the warehouse. And i would love to see that uhaul can facilitate donations and giveaways for their customers. Nonetheless, i had a good experience with uhaul.

Clasificación:

3.0

My only concern was the amount of mice droppings on the items stored. There were 2 bait boxes in my locker but not once was I asked for access so they could be repaired. I did not notice a single bait box in common hallways. I did look after I realized the amount of droppings in my locker. On another note I am very impressed with the courtesy and helpfulness of staff.

Clasificación:

2.0

Charged three times after ordering only one unit. Not given the access code to the building at any of these times, and after placing a lot of calls to customer service to solve both of these problems and being told they would get back to me, I was never reached out to again. Even at the storage place, I wasn't given the access code or allowed in. And I still have two of the three units they gave me, even though I only ordered one.

Clasificación:

4.0

We needed a larger locker on the lower level and that is what I thought I reserved. It would be an improvement if your staff would explain more clearly the difference between upper and lower levels in the facility. Without an elevator we could not use the upper level.

Clasificación:

4.0

My only concern was that there was no facility to pull up a 15 Ft UHaul to offload at the storage. It was very inconvenient having to lug heavy furniture a distance from the storage. The other place I rented at the competition was perfect. It is always impossible to get through to the Marine Drive location. Twice I was put on hold for over 1/2 hour and the third time transferred over to the main reservations who were unable to help. On another note the girls were always a pleasure to deal with.

Clasificación:

5.0

I will miss my storage unit.

Clasificación:

1.0

TL;DR If you are planning to return a one-way rental here, add a whole day to your time estimate to deal with the ludicrous set up and disorganisation of this location. The staff was very helpful (until 5pm) and were able to resolve a number of the issues, but there were so many I cannot give more than one star. I'm sure this location is fine if you have a small locker, and only want to store or pick up a carload at a time, but it is an absolute nightmare if you are actually trying to store anything of size (especially while returning a large truck from a one-way rental) The "loading dock" is a narrow strip that is barely wide enough for the undersize trollies they provide. The entrance to the building off this narrow strip is a tiny door that you will struggle to get any actual furniture through. I chose a 10x10 unit, which UHaul specifically advertises for "Housing apartment or small home for short term move" and can fit "King mattress set, refrigerator, washer/dryer and living room furniture set"; U-haul apparently thinks it makes sense to put this unit UP A FLIGHT OF STAIRS. I called the day before arriving in town to get directions, and they didn't think it worthwhile to mention that the access from the main road was blocked by construction, and there was a long detour on a back road to get there. They said they had provided a lock already for the locker, and I paid, but there was no lock and I had to go back to the office twice to get one. They made me buy the lock even though I had my own which they said "wouldn't work" but I confirmed later that mine would have fit. There is very little room to maneuver a larger truck (e.g. 20") but one of the guys working there did pull it into the "loading dock" for us, but access and parking is still a huge pain, even if you are just coming by car. Because of the site access, and having to drag all my stuff up the stairs, I wasn't ready to return the truck until 5:02pm, but they had already locked the office door, and told me to checkout on-line. Of course, the online checkout system wasn't working (there was another person trying to return their van rental with the same issue).

Clasificación:

3.0

First of all we were directed by one of your staff members to back the truck against the ramp to make it easier to offload. When we exited the truck, he was way gone and there was about a 3 foot gap between the ramp and the truck. I am not sure if he expected us to throw the furniture from the truck to the ramp. There was no where to off load a 15foot truck with a ramp since UHAUL had all their trucks parked in the area I could have used. So we had to park at a distance and walk heavy furniture over. The people we paid to move never showed up. I just had surgery on my knee so my son had to offload an entire truck and walk heavy furniture over. The toilet in the building was also clogged with toilet paper. Th desk staff were amazing.

Clasificación:

3.0

I did not get any refund back and was paid up to the 22 nd March 21. That is the least your company could do given I moved out on the March 13 /21. I do not think this fair and should be refunded something. Thanks Kelli Briscoe

Clasificación:

4.0

Overall really great. My purchase timed out while on my iPhone so it didn't appear to complete. I was surprised that it did. The purchase didn't seem to be 100% mobile friendly. I believe I read somewhere I would receive an access code. I'd anticipated getting that by email. It wasn't clear that I needed to go in to sign paperwork.

Clasificación:

4.0

I would suggest that if you have a ramp that it not be blocked off with the over flow of trailers not in use . Other that having to move a trailer , I have had a very good experience and service with your company. Gracias

Clasificación:

3.0

For the most part our move in experience at the storage centre was good. Staff were friendly and helpful. However, we were only told at 8pm as we were halfway through unloading our 15 foot truck packed with things that the bay doors had to be closed for the night and that the small regular entrance door would be the only one available. As well, upon return I was accused of doing damage to the rented truck that I did not do in an accusatory way by the staff. This led to an uncomfortable conversation with myself and staff that left a bad taste in my mouth.

Clasificación:

5.0

access hours should be increased to 5 am to 12 am or more.

Clasificación:

3.0

Everything okay except for Counter service It always take forever to do paperwork.( I visited Uhaul about 50 times) My most recent visit took 45 minutes just on paperwork. Counter personal need more training in a smarter way. Paper work should only take 15 minutes maximum. Gracias

Clasificación:

4.0

When I cancelled my locker 2 days after the payment for the coming month was made, I was not offered any refund. It would be air to pro rate the payment based on days of usage. Basically I have payed a months rent for a locker you can rent to someone else.

Clasificación:

5.0

I've got to say, I have been having nightmares for the past three days because of my scheduled move day on Feb 25th. Everything went surprisingly well. Mason provided an excellent service with the goal of all working seamlessly, also a big thanks to the ladies in the front desk. Excellent day in all areas.

Clasificación:

5.0

I needed to consolidate storage since the bill surged to $500/month between three places during a move six weeks ago. Logistics would be complicated, but in desperation to at least clear the uBox used for the move and avoid re-delivery charges, I discovered that this uHaul location also offers storage lockers at surprisingly reasonable rates. Configuration is VERY important, especially if you only have boxes. The locker I got is 10x10x6, 600 cubic feet, all useable. Paid the same rate for 5x10x10 in North Vancouver but get this - since you can't really pile boxes that high without some sort of reinforcement, what I was really getting is 300 useable cubic feet. Big difference. Also, when I consolidate the rest of the storage, any overflow can go into a uBox already on-site on demand. Cuts my total bill in half for now, then Marie Kondo it down later. To sum up, the quality of the facility - heated, each locker is alarmed and equipped with a sprinkler - is very impressive. Oh, and their moving supplies, especially the boxes, are the best deal in town.

Clasificación:

5.0

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

Clasificación:

4.0

The entrance code wasn't sent to me and had to spend more than an hour on the phone waiting for the code to be able to go inside the building. No instructions were sent to my email.

Clasificación:

1.0

Horrendous service and size/price

Clasificación:

5.0

We realized that we had to switch to a larger Storage so that was done smoothly with my sons. People have way too much stuff and it's great to be able to store it while waiting for another home. The lockers are clean and the staff superb.

Clasificación:

5.0

We recently moved from Calgary to Vancouver. Rented a 20' truck one way from Calgary. Rented a storage unit between august-January and then used a 10' truck to move into our new place. We didn't have a single issue with anything. Only thing I would say could be better is that they don't prorate the storage unit if you move out early. We moved out two weeks early and still had to pay for the whole month.

Clasificación:

5.0

Bitchin

Clasificación:

3.0

A lot of confusion with trying to process my online rental in person. Access card never worked, even after we went back to get it "fixed", though I can still use my code. Mouse droppings in my unit for move in.

Clasificación:

4.0

I know its our fault we moved in so late, after hours, but we didnt have any other option. The card swipe entry thingy was confusing, took awhile to figure out we didnt need an access code, and that i had to swipe really slowly.

Clasificación:

1.0

I was evicted over packing things on day 1 in my locker , these " people " are racist and ignorant

Clasificación:

3.0

Rent is very expensive compared to other storage lockers. And then you guys even raised the price last month  that's why I moved out. Very unaffordable

Clasificación:

5.0

very good experience. will use them again.

Clasificación:

3.0

Mis-information is posted on your website/advertisements & email correspondence regarding 24 Hr access which was ultimately the reason for choosing your location for storage. I was disappointed when I was told your policy had been changed & nothing anywhere reflected that. Also was told my lock was waiting in the locker & that was not the case.

Clasificación:

5.0

My only issue is with your staff who drive the vehicles around the lot. They are aggressive, rude, and drive dangerously fast. You need to control them.

Clasificación:

5.0

After some initial confusion about a reservation that was not on file, a manager I spoke to made sure we had a large space to move into. It was an emergency and we would have been left with a moving truck full of our things had the manager not worked fast to make sure I had a choice of two spaces when we arrived. It was a huge relief and I am grateful for the fast action we got on our Aug 6 move in day. We are long-term customers at U-Haul, and have been very pleased with the service and storage at your facility. We have closed our account now, because we have storage at home, but we will use U-Haul for all our storage (and moving van) needs in the future and will recommend it to our family and friends.

Clasificación:

1.0

I have storage over 2 yes No zero flexibility all. No dolly for moving things I never go back again and I will tell my friends and family about

Clasificación:

2.0

After driving 12+ hrs to the facility to find out that the size of unit is first come first serve- is unacceptable. Then the was the only lock is the circular lock spiel. The unit was dirty- mouse droppings and mouse traps. Empty uhaul trucks should not be parked in front of the loading dock in the most convenient spaces. There were no lights in the unit. Also there didn't seem to be any garbage bin within sight .

Clasificación:

5.0

Pleasant staff. Easy access. Thank you.

Clasificación:

4.0

The only negative was that when I went there to rent a smaller 2nd unit I was told that I have to carry my stuff by hand outside the building around to where the 2nd unit would be and no use of dolly was allowed or any other helping means. At this point I had gotten the truck returned. so that would have been impossible to be done by hand and on foot.

Clasificación:

5.0

they were the best went out of their way to help

Clasificación:

5.0

better front desk agent.. Meduria was awesome.. she is all about work and willing to leave the counter to help other customers in the property while others , love their counter computers. She should be promoted ...

Clasificación:

2.0

Aftet driving 11 hrs we really didn't want to hear thst our reserved locker was not available & that was first come first served. Our $149 locker became a larger locker at $199. The lock that I took off my previous locker was unacceptable so we had to use a loaner with one key or purchase a new one with 2 keys. The locker had two locks on the floor from a previous renter. The operation in the warehouse was short staffed. The silver lining was because it was near closing time the staff processed the uhaul trailer return quickly near the cargo bay. I chose the locker because the Richmond uhaul office ran out out the size while processing my credit card. I chose the SE Marine Vancouver location because they had one available at a slightly higher price. I changed the trailer drop off location to SE Marine Drive. But was in shock when they told me that unit was not available . It is like booking snd reserving a hotel room after a long journey and being told that the room is first come first served bur we have another room at a higher price. hotel room for

Clasificación:

5.0

Convenient and well maintained.

Clasificación:

2.0

No elevator. Loading dock not available. Lots of parked trucks etc.

Clasificación:

4.0

Good job :)

Clasificación:

3.0

Too many rental trucks and trailers blocking driveways and loading docks. I would consistently not be able to access my storage unit because even the pedestrian zone at the bottom of the loading dock would have trailers parked so close together it was impossible to walk there. Too many vehicles blocking the road in front of the office. The area needs to be redesigned so there is enough space for vehicles to actually drive through the area. Why would it be assumed that I am happy to sit in my vehicle waiting for stuff to be moved. Perhaps once or twice, but not on every visit. I have things to do.

Clasificación:

3.0

Hello, I emptied the storage on September 6th 2020. I brought my stuff to storage last year in July and I was told and assured that there are no mice or rats I the storage. When I empty the storage there was mice poop under the couch and table. This is disappointing. Why say something and not keep up with the commitment. I wAs happy with storage until the last day when I found the mice or rat poop. It is dangerous cause it contains pathogens. You guys need to take it seriously as it involves customer and tour staff health. Gracias

Clasificación:

4.0

Raising prices on me with 0 warning ahead was not cool. Will not recommend to people, bait and switch pricing sucks.

Clasificación:

4.0

Great U-Haul branch! Cheers!

Clasificación:

4.0

Everything but Access is perfect There's a huge loading bay but it's not accessable as it's facilities parking for tricks & forklift storage .. Impossible to unload with 1 or 2 spots available as too many people Fox this pls

Clasificación:

5.0

Great, excellent and secure storage. Easily to move in and out. Highly rated. The one thing that could be fixed is the sensor error when trying to check out. It would always say door is open but even though fully locked and secure. I believe it is one of the sensors.

Clasificación:

4.0

I was told a person would be available when we arrived at the loading bay to help. There was no response to "call for assistance" button after 15 minutes of trying. It would have been helpful because the information at the the entry was conflicting and therefore confusing.

Clasificación:

4.0

Good morning, My experience with Uhaul was great until I went to rent a truck to move my belongings out to the storage. it too almost an hour to have a 10" moving truck, and upon the return, there was am attentant, but he hust motioned to My driver Ron just park it over there, and lock it up, did not tell where to put key, and got charged $100.00 to have the truck opened to retrieve the keys. The attendant should have showed where to put keys. Christina Dawson.

Clasificación:

5.0

staff here are awesome, so friendly and knowledgeable. Facility is clean and easily accessed. Moving in was quick and easy

Clasificación:

5.0

It's too crowded at the back of the building when I want to store my stuff.i barely get in to the ramp.too dangerous to walk through before I can get in the door .you need to have more space to go into the building especially for those who's storage is at the back of the building like me

Clasificación:

5.0

Staff at Marine Drive location are the most friendly and competent I have experienced in any Uhaul location. This, considering the amount of pressure their customers put on them. Something is very right with this operation! Congratulations and thanks to all - you always seem to keep your calm

Clasificación:

1.0

Way too busy here. Staff use the loading bays for truck and trailer parking. I finally got fed up and moved all my things out. Loading bays should be only for customer's use.

Clasificación:

5.0

U haul was great. Stored my things for a year, visiting my locker often. The only downside was getting a place to park at loading bay, and big rigs blocking the lot entrance or exit for hours on end. U haul trucks taking loading dock parking was a big problem if you were not flexible on days or times, otherwise the place was great, always clean, and easy to get to your locker.

Clasificación:

5.0

Staff were very helpful and efficient.

Clasificación:

3.0

The staff was new and I was new. So communication was not clear. The staff was very friendly.

Clasificación:

5.0

All the staff I spoke with were friendly and helpful. I spoke with some employees in the docking area, the service counter person was extremely fiendly - showing me the size options, directions, patient with explanations. The person who removed the service lock on the locker also friendly.

Clasificación:

4.0

Stored items for 4 years. Unfortunately some mice got in and destroyed a carpet and soiled a few more items. Other than that, it was a good experience.

Clasificación:

4.0

While it is nice to have a temperature controlled facility, the temperature is too warm when you are loading and unloading the unit. It seems to me that it the temperature could be lowered a little to still protecting the items in storage while not making it uncomfortable for your customers.

Clasificación:

5.0

The manager is the best, he will help you Out, have lots of understanding and will even pick up your call outside of working hours.. Great service

Clasificación:

5.0

Fantastic experience renting a storage unit here

Clasificación:

5.0

Good online price. Don't be sorry to see me go I will be back!

Clasificación:

5.0

My experience at the U-Haul storage on S. East Marine Dr. in Vancouver was great. I had no trouble getting a locker, the size of my locker I needed and the staff were friendly and very efficient. When it was time for me to move my things out the closing out of my locker was very easy and very quick. I have nothing but good things to say about this unit/storage facility as my experience was great. Thank you for being there when I needed a place to store my valuables.

Clasificación:

5.0

Great overall. The checkout was especially quick and easy. I'll be back in 2021.

Clasificación:

5.0

Assistant manager was very helpful! ⭐️

Clasificación:

5.0

We had to pull out because of the loss of one income in our household. This facility was easy to access and very clean. Would highly recommend it.

Clasificación:

4.0

I had a hard time receiving a rebate when a staff member forgot to use a new pre paid account I had submitted. Spent 25 minutes on the phone to get an extra $15, but other than that staff was good. The prices in general are too high. Would be better if they were 20-25% lower. I appreciate the $10 for 24 hour access. That is reasonable. Thanks

Clasificación:

5.0

The staff was very professional.

Clasificación:

5.0

In the 3 years I rented storage I never had a problem and whenever I needed assistance was very happy with crew that helped me. Definitely recommend this location.

Clasificación:

1.0

I should not have to pay for a full month when only using a portion. U-Haul should not be able to "double dip" on a month Already paid for

Clasificación:

3.0

Only issue I have is the phone service. Every time I fall I'm always put on hold for longer than 30min which I then end up phoning the 1800 number instead. Also need more staff working because last time I was there I only had a quick question and had to wait in a line up of 8 people with it looked like 2 staff working. Lastly they should monitor their storage units better as when I was moving my stuff out, there was a guy a few lockers down taking a shower and changing in his locker and wouldnt give us the stairs.

Clasificación:

5.0

The staff are very nice and helpful. Appreciate and thanks.

Clasificación:

3.0

Overall good. The check-out experience was great, although the initial rental was terrible; awful customer service and rude staff. Otherwise the basic unit and access etc. was all no issue.

Clasificación:

3.0

Found mouse droppings throughout my unit, as well as a dead mouse as I opened my door. When signing up for my unit last year, the gentleman in front of me complained of the same thing. I think this facility has a pest problem. That is my main complaint about the facility. Everything else was fine and the service was great.

Clasificación:

5.0

Was very impressed by the helpful and thorough staff!

Clasificación:

5.0

Was very impressed with the staff! It took a bit of time as there seemed to be some training happening, but a very pleasant experience!

Clasificación:

1.0

When I moved into the storage unit the staff here was beyond friendly and were very helpful. However when I moved out your female manager treated me very disrespectfully .. we had just drove there all the way from prince George and we were exhausted and still had the massive task of moving everything out. It was 35 minutes to 5 pm and I couldn't find the key to my locker. She informed me that if I didnt have a locksmith there by 5 pm then I would not be able to access my locker. She was rude and completely unwilling to accomadate at all. Thank god another staff member stayed behind to wait for locksmith (which cost me $200) It was honestly so much more stressful than it needed to be and she could have handled the situation a lot better. In my personal opinion she gives the company a very bad name.

Clasificación:

1.0

The Uhaul website mentioned that the storage unit will be free for the first month. However, the exact conditions were not mentioned on the website nor were clarified when I spoke to a representative at the supposed location via phone. Secondly, the email sent to me about the reservation specified the store closing hours to be 7 pm. However, when I reached the Uhaul storage location, the location was closed by 5 pm. This caused a lot of delay in my moving plans and ended up costing more than it should for my Uhaul trip due to the extra kms driven. This isn't my first bad experience with Uhaul and it does not seem like this would be the last.

Clasificación:

1.0

I showed up with a reservation on my selected move-in date, just to learn you don't have an unit for me. What's the point of taking reservations, if the units are actually first-come-first-serve? I eventually managed to get a smaller unit at a different location, for a much higher price. I have told every person I've met about this experience with you, and I'm tremendously disappointed.

Clasificación:

1.0

Return the room with 3 weeks early and didnt get refund or store credit. 3 weeks costed me $215. That's a lots of money specially during this time. I'm sorry but I wouldn't use u haul again. Gracias

Clasificación:

5.0

Thank you u-haul and staff😊

Clasificación:

1.0

worst service - employees ignore you & talk amongst themselves for the entire time they are 'helping' you. The facility is filthy, they are unhelpful and rude. wouldn't recommend it to anyone, even someone I hate.

Clasificación:

3.0

Staff were not properly informed of their own policies. I called ahead asking specific questions & told that it would not be an issue & later upon arrival was told my request was not able to be done because of policy which I was previously told would not be a problem...

Clasificación:

4.0

If the need for storage or truck rental ever arose again i would definitely use U haul. I just closed lockers at two of your locations and was very happy with both. Gracias.

Clasificación:

1.0

Worst customer service I've ever experienced in my life

Clasificación:

5.0

.

Clasificación:

5.0

Would have preferred the unit with a roof. That would be my only complaint.

Clasificación:

5.0

Lack of parking was frustrating during busy hours.

Clasificación:

5.0

Thank you you helped make my moving process easier

Clasificación:

2.0

Poor making reservations through the web I was lucky to get one last minute. If the storage was not available, please update the status in the website to not allow people make reservation

Clasificación:

4.0

No comments

Clasificación:

1.0

When waiting in line to return my vehicle, the line was so long I went over my time and got charged.

Clasificación:

2.0

Forcing me to buy a new lock when the previous lock that I purchased was from U-haul as well is a rip off. The Uhaul rep was not able to provide a justifiable reason for this either.

Clasificación:

1.0

The move in was really good as the staff was very helpful. However the move out was very poor - the staff ie the new management wasn't helpful nor courteous and took long time sending help I needed

Clasificación:

1.0

The manager? girl offended me tuesday 24th. 50 dollars for a single (small) garbage bag worth of drive thru garbage- McDonalds bags - to use the dumpster. That is a wild price. I vacated instead. Bye

Clasificación:

5.0

Combination of high quality facility and ability to rent moving vehicles at the same location provides great value. No fixed contract also important to me.

Clasificación:

1.0

Unaccountable staff, Ill-informed on policies, access-door closing time, unavailable management at any time, inconsistent service from start to finish. The manager Moe is incapable of critical thought

Clasificación:

5.0

Bueno

Clasificación:

5.0

Very helpful attendants.

Clasificación:

5.0

I forgot to get the name of the woman who helped me, but she was great. I hadn't realized it was the last day of the month (so very busy), but she took the time to make a sad time in my life easier.

Clasificación:

5.0

Keep up the good work!

Clasificación:

5.0

Gracias

Clasificación:

2.0

Agent at the desk was rude and unhelpful. Manager helped resolve. Although only reason this isn't a 1* is because of how polite and helpful the gent supporting the back loading dock was.

Clasificación:

3.0

Your employees are amazing, helpful, and kind, despite the horrible treatment they receive from customers and the seemingly consistent breakdown of technology they must use. Pay them more upgrade tech

Clasificación:

5.0

Among the best U Haul facilities I have experienced. Staff exceptionally helpful, humble, polite and always there when needed.

Clasificación:

2.0

Almost Impossible to get entry card to work. Person to show me to Locker on first move in never appeared and got lost. Invoice for 2nd month showed$0 until late so couldn't pay on time and was fined!

Clasificación:

5.0

All services were provided as promised.

Clasificación:

5.0

Great service. Only suggestion is make it easier to back into the loading bays.

Clasificación:

3.0

the staff can be argumentative and don’t understand thief jobs.I found mice fece in both of my units.There are several lights that don’t ever go onThe loading dock usually has garbage on it.

Clasificación:

3.0

Inform all renters on phone, in person + website BEFORE arrival to avoid food and grocery boxes. Keep it cooler; too hot. I gave notice & left it clean on time but got 3 overdue notes. Irritating.

Clasificación:

4.0

Clean facility and staff is helpful.

Clasificación:

5.0

Very nice people.

Clasificación:

2.0

Almost impossible to talk anyone at this location via phone. Their customer service is absolutely terrible! Unable to change the date to avoid late fees, unable to prorate rent, ruined furniture etc..

Clasificación:

3.0

No lighting in storage units. Expensive for size, location and quality of storage units. Access to storage unit not easy, small hallways, columns.

Clasificación:

4.0

Should have light in the storage and parking for customers too.

Clasificación:

1.0

Terrible issues with mice that destroyed a lot of our stuff. No real concern from the staff. We will be pursuing reparations

Clasificación:

3.0

The facilities are top notch too bad the staff are rude and unprofessional. Lack customer service skills. None of them want to be there and it shows. Always closed before the actual closing time.

Clasificación:

5.0

Ninguno

Clasificación:

5.0

I no longer need the storage unit. Would be more convenient for me with 24 hour access.

Clasificación:

5.0

Thanks for the great service!

Clasificación:

4.0

Most staff were helpful, but one or two were a bit abrupt. Maybe they were having a bad day....

Clasificación:

1.0

Mouse poop all over my stuff and all over the unit. I contacted the manager, Rajvir Sarao, and he didn't provide any resolution and was not helpful. Very disappointing!

Clasificación:

4.0

Facility appeared to be secure but unfortunately my storage area was broken into and lost a number of items. Was a shock as looked and expected security. Staff were helpful and friendly.

Clasificación:

5.0

Easy and straight forward service. Use again in the future.

Clasificación:

1.0

Worst experience EVER. I will never ever use Uhaul ever again. I will be making my experience known to the Province newspaper, Global news and as many social media sites as I can.

Clasificación:

4.0

🙌🏻

Clasificación:

5.0

Professional staff with friendly service

Clasificación:

5.0

Great

Clasificación:

2.0

Rodent problem. Droppings all over floor. Also found dead mouse.

Clasificación:

5.0

All went very well with our move and storage.

Clasificación:

3.0

When I checked out it was a nuisance to have my account closed. I checked out at counter, had the locker inspected. No email confirmation. I called. Still no email. My card was charged. Called again.

Clasificación:

5.0

👍

Clasificación:

5.0

Good as per usual

Clasificación:

4.0

A little expensive, especially after my rate went up from $80 to $100 with one month notice.

Clasificación:

5.0

I am a long standing UHaul customer for 3 decades...for the first time ever, I had an issue with a service counter attendant who was quite sub-par. The Manager Rajiv was Outstanding in fixing matter!

Clasificación:

5.0

Definitely, we'll use your facility Iin the future. I have been telling my friends positively about your excellent services.

Clasificación:

2.0

My unit had the contents stolen, the insurance provider deemed no break in as no damage and i can get no help or information from the facility even as i asked again when moving out. they don't care

Clasificación:

3.0

Staff was not friendly, she had a long face the whole time. I didn't want to spend one more second there with her.

Clasificación:

1.0

UHaul's reservation system, which is actually just a first come, first serve, whatever storage units are available system, very nearly left me without a storage unit. Same thing as when I rent a truck

Clasificación:

5.0

Well lit and secure

Clasificación:

5.0

The team at SE Marine Dr Uhaul is awesome! They helped me make my move very simple and frustration free. Shout out to Roja Rani & Abhishek Dutt for great customer service!

Clasificación:

5.0

Very friendly staff that knew what they were doing and could answer any question without hesitation. I have nothing bad to say about them. Well done.

Clasificación:

5.0

very knowledgeable and helpful!

Clasificación:

5.0

Very friendly and helpful staff.

Clasificación:

5.0

This was my first time using a U-Box service ad this worked out very well. I will definitely be using it again.

Clasificación:

3.0

Sometimes came across a foul odour of rotting mice but I'm sure that's difficult to control. Stair lockers not ideal but was all that was available.

Clasificación:

5.0

Well inform customers

Clasificación:

5.0

Faye went above and beyond for me. She took so much stress off of my shoulders for my cross province move.

Clasificación:

5.0

The young woman that assisted me was excellent. Wait time for service was not bad, not more than 5 minutes.

Clasificación:

5.0

I would definitely use Uhaul containers again just add 2 more

Clasificación:

1.0

U-box delivered to wrong location, needed staff no on shift (forklift operator), u-box placed in high vehicle traffic area for unloading, no safety gear provided (high viz vests), no apologies offered

Clasificación:

4.0

the young lady sommer i dealt with at the front desk was very helpful. she answered all my concerns and made it easy thank you

Clasificación:

5.0

Maggie & the brother(sorry I didn’t get his name), they both are nice and friendly.

Clasificación:

1.0

Rented truck. Almost no fuel. I complained. Attendant pointed to a gas station down the street. Returned the truck with same amt of fuel. Attendant complained. I pointed to the same gas station.

Clasificación:

3.0

My storage unit was full of mice feces, it was on all my boxes, sofa and dining room table.

Clasificación:

5.0

All went according to plan, no complaints.

Clasificación:

3.0

Overall my experience with Uhaul storage was fine. The facility is fine, the hours and options are fine. Ultimately the regular price increases became too much for what we were getting. Went elsewhere

Clasificación:

3.0

No Comment

Clasificación:

4.0

All good thanks

Clasificación:

5.0

I had come across on the ferry to move and realized the key to the locker was in my coat pocket in my truck in Nanaimo. I had to call a locksmith. It would have been nice if you had the tool on site

Clasificación:

5.0

Good place and staff

Clasificación:

5.0

Very nice and helpfull staff, thank you Roja and Tad. Great location and everything for moving is at there. Highly recommend it.

Clasificación:

1.0

Exceedingly difficult to return rental with little support, directions, help from staff Staff severely hampered by computer system that automatically shut down in evening. Very low character limit.

Clasificación:

5.0

A short stay and will be back!

Clasificación:

5.0

Great

Clasificación:

1.0

The rental unit door was locked. It was after hours l U-Haul representative said the message was left to the manager who will call back.No one called me. I found out the unit was locked in error!

Clasificación:

3.0

I had a dead mouse in my unit and a lot of green droppings all over my boxspring and mattress. I had to give it to the city dump.

Clasificación:

5.0

I was amazed at how clean,warm & the great pricing compared to other storage facilities in the area. The customer service rep Olivia was incredibly knowledgeable & courteous!!! Best storage around!!!!

Clasificación:

3.0

Alarms sound regularly. Its quite annoying to be in the facility. Staff was helpful, but the overall u-haul policies and paperwork are confusing and time consuming (even to the staff)

Clasificación:

4.0

Very happy with service

Clasificación:

5.0

I have used this U-Haul facility for years and know it is well operated by a staff that should be paid more.

Clasificación:

1.0

U haul took advantage of the fact I needed a temporary storage unit. Tried to charge me after I had vacated. Terrible service. Of course there is no characters to explain. So really. U Don't Care!

Clasificación:

5.0

I ordered the u box transportation, it came earlier than expected and everything in tact. I would definitely recommend this method of moving.

Clasificación:

2.0

Rodent problem, a rug that was in the locker damaged

Clasificación:

4.0

Some. questions are not applicable

Clasificación:

1.0

I stored my belongings long term and upon moving my items out it was covered in rodent feces and urine Alot of my belongings will be discarded and are no longer usable

Clasificación:

2.0

Could be better if it were not for the money-grab scheme of not prorating the cost of storage for the duration used, forcing to pay an entire month for less than 5 days of use

Clasificación:

2.0

By phone uhaul appears quite helpful. They were not organized upon our arrival Where we waited 45mins to get our box down. Borheim was amazing! Other staff lacked urgency until I got angry

Clasificación:

3.0

The storage facility is well maintained. However, we tried to contact the after-hour number due to an emergency situation but no one answered apart from the customer service who was unable to help!

Clasificación:

1.0

brutal service.

Clasificación:

5.0

Both the person behind the desk, as well as the person showing me the various storage lockers, were very helpful and personable. The value is also quite good.

Clasificación:

1.0

Very poor reception in Vancouver, under-staffed and too busy to handle customer load. They were very unhappy that I had not washed the truck and tow doly. Staff hampered by computer time limits.

Clasificación:

1.0

Call centre and North Vancouver (Main Street) location had some of the worst customer service I have ever experienced. For more information, call my cell 7789986754 or increase character limit

Clasificación:

4.0

Gracias.

Clasificación:

5.0

Great customer service. The staff were friendly, courteous and helpful.

Clasificación:

1.0

Rude treated us like criminals...very disorganized I brought the rental back on time the next day at the front... and aprdays later I get a call threatening to call the police if I didn’t return .nd

Clasificación:

4.0

Seemed great

Clasificación:

5.0

Everything worked out good and fast!!

Clasificación:

3.0

Wording makes you think you will have access to your locker 24x7, but then you find out that it's only during certain hours, which makes it frustrating especially during weekends and evenings.

Clasificación:

5.0

Clean, safe,

Clasificación:

5.0

Great facility!

Clasificación:

5.0

The door in and out to the units, swings closed, and is really hard to manage when you have a trolley full of things. Someone who helped me once also commented that he hated the door.

Clasificación:

4.0

I was happy with the service Very helpful

Clasificación:

5.0

Very good experience for moving.

Clasificación:

1.0

My belongings were left in the uhaul storage and when I had movers come to remove my belongings there was mouse droppings all over my things. Needless to say the majority of the furnitire was destroy

Clasificación:

2.0

Pretty disorganized. Made the reservation way in advance. Showed up and nothing was ready. Then the truck the gave me had no fuel, got another truck 15mins later. Had to rush to make the ferry.

Clasificación:

3.0

I closed my account 3 days into a pay cycle for the next month of service and expected that when I closed the account, a portion of my payment would be returned, or pro-rated. I disagree with your pol

Clasificación:

2.0

Front desk did not call us our UBox arrived at the facility even after the deadline had passed. They also didn't have good communication with the grounds crew to arrange access to our box.

Clasificación:

1.0

Spoke to facility 2 weeks and 48 hrs prior to date I wanted Uhaul box to be available. It was NOT. Had to pay my movers $95 an hour while we waited for box to be available. Very inefficient.

Clasificación:

5.0

Very convenient

Clasificación:

5.0

Great service end to end. Reliable and would definitely recommend.

Clasificación:

5.0

U-Boxes were delivered to me on time and positioned exactly how I needed them to be. The pickup was also on time. I really appreciate how well Amy coordinated it all with me!

Clasificación:

1.0

I had a lot of issues with billing. I contacted UHaul numerous times in 3 months both via email and phone and nothing was resolved... or even slightly fixed. I'd never use them for storage again.

Clasificación:

5.0

All of the staff were super courteous, helpful and went out of their way to assist. From Rajweet at the front desk to Pat who showed me the locker. Superb!

Clasificación:

5.0

Great experience, would recommend to friend!

Clasificación:

1.0

Worst U-Haul I have ever dealt with. Anytime I needed to access my U-Box they would never have it ready on time, even with 24 hours notice or more. Very slow, unorganized operation.

Clasificación:

5.0

I reserved a locker, but it was not what I had asked for. They did their best to find me one that worked but was much more expensive.

Clasificación:

2.0

No provisions for if you want to empty your locker outside of office hours. Alarm goes off once you leave lock off door, and you can't sign out because your locker door is open!

Clasificación:

5.0

Aimee, who delivered container was AMAZING. Contacting by phone was a nightmare. Whenever I called I was transferred 3 times with waits for the storage container dept. For that reason - never again!

Clasificación:

5.0

great place to store your stuff

Clasificación:

5.0

No issues , staff was helpful

Clasificación:

2.0

The problem is the call center. It is extremely bad and unhelpful.

Clasificación:

2.0

My Ubox was delayed by 5 days and the staff every time I am at a uhaul location it takes at least 15 minutes to talk to an agent. The longest I've waited was 40 minutes. Not very efficient.

Clasificación:

5.0

Clean, warm, secure and insured. Excellent value, I would recommend to anyone and would use again in the future.

Clasificación:

3.0

The issue not w above but with the constant turn over of Storage management and no one else that is able to understand! It's so frustrating to come in every month to ensure payment. IT matter?

Clasificación:

2.0

I was told over the phone that UHaul would cut my lock for me. When I showed up on my moving day they refused and made me hire an external locksmith which cost $300 plus paying my movers to wait.

Clasificación:

5.0

Great service

Clasificación:

5.0

We did not visit the facility but used the U Box service and it was excellent and professional.

Clasificación:

3.0