Comentarios de los clientes para U-Haul Moving & Storage at SE Marine Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at SE Marine Dr

Clasificación general:

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KRISTINA K.
Clasificación:

As per my email to to the store manager the truck had major issues which prevented it from starting. It took almost 15-20 mins each time to try and get the truck to turn the key in the ignition. Very unsatisfied with the maintenance of the vehicles, when approached by a member of the staff “oh I knew about about the key issue, and this truck”. Why would you rent a truck that had a known issue?

JOGINDER S.
Clasificación:

Wash the truck from outside if dirty

Tamara P.
Clasificación:

I returned the boxes early and no price adjustment was made - charge when late but no credit when returned early. Going with another service next time.

Eduardo M.
Clasificación:

From start to finish, the whole process was a mess. Had to be given a new truck multiple times because the ones they kept telling us to take was missing. When returning the truck, they told me to pay an extra $60 for gas when we had just finish filling it up. It took an extra 20 mins for the lady helping us to figure it out and ask another employee if they remembered whether or not the gas meter was only half way (which it was).

Ivy C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bob V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SARAH B.
Clasificación:

Streamline the checkin process - both paperwork and checking the vehicle. That took at least 20 minutes of my 4 hr rental

Chandni S.
Clasificación:

The ladies up front were epicly amazing and fast! Loved the easy pick up! Return was a bit confusing at first but that was my fault since I went the back way. The guys were super helpful and did their best to direct me where to find the area. Drop off was quick and my truck rental was cheaper than expected! (Even tho I used the truck more than I thought I would) The man at the counter at the end was so friendly too. This was honestly the best U-haul experience I have had. And they best employees I have interacted with. I would rent from this location only from here on out if I need

Jean Francois R.
Clasificación:

El cliente no dejó un comentario.

Tessa W.
Clasificación:

El cliente no dejó un comentario.

Richard L. | Overall Experience |
Clasificación:

I've got to say, I have been having nightmares for the past three days because of my scheduled move day on Feb 25th. Everything went surprisingly well. Mason provided an excellent service with the goal of all working seamlessly, also a big thanks to the ladies in the front desk. Excellent day in all areas.

JESSE B.
Clasificación:

I had to fix the passenger side window and I left the truck with more gas than it had originally. Everyone was super nice though.

GARY L.
Clasificación:

El cliente no dejó un comentario.

PAK C.
Clasificación:

The truck can not go higher than 40 km under D drive. When I try to add more gas, the truck is not moving. Even driving a strange line, the truck was going to the right itself and I have to break. This truck is over 100,000 miles and it is horrible experience.

Edgar M.
Clasificación:

El cliente no dejó un comentario.

Natalie C.
Clasificación:

Line up with customer service we waited over 30 mins. Other than that, it was a great experience

TERESA L. | First Impressions |
Clasificación:

I needed to consolidate storage since the bill surged to $500/month between three places during a move six weeks ago. Logistics would be complicated, but in desperation to at least clear the uBox used for the move and avoid re-delivery charges, I discovered that this uHaul location also offers storage lockers at surprisingly reasonable rates. Configuration is VERY important, especially if you only have boxes. The locker I got is 10x10x6, 600 cubic feet, all useable. Paid the same rate for 5x10x10 in North Vancouver but get this - since you can't really pile boxes that high without some sort of reinforcement, what I was really getting is 300 useable cubic feet. Big difference. Also, when I consolidate the rest of the storage, any overflow can go into a uBox already on-site on demand. Cuts my total bill in half for now, then Marie Kondo it down later. To sum up, the quality of the facility - heated, each locker is alarmed and equipped with a sprinkler - is very impressive. Oh, and their moving supplies, especially the boxes, are the best deal in town.

He Z.
Clasificación:

El cliente no dejó un comentario.

GEOFFREY H.
Clasificación:

El cliente no dejó un comentario.

lourdes r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BORHAN S. | First Impressions |
Clasificación:

The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.

RAVI O.
Clasificación:

El cliente no dejó un comentario.

Christien A.
Clasificación:

El cliente no dejó un comentario.

Simon H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHARLES O.
Clasificación:

El cliente no dejó un comentario.

DAVID O.
Clasificación:

windows were not clean and without mentioning it, I was disrespoected when I dropped off truck. I had not folded the rented balnkets and there was a coffee cup to be thrown away. The staff rebuked me in an unkind and disrespectful fashion. There was pressure and I was not treated as a customer. I would not say that the handling was professiional but at leasgt I did get the truck. the last time I rented on Salt Spring Island there was no truck. I did report this and have heard nothing. Igt has been a difficult year but I was alwasy used to excellent service from UHaul. This has not been the experience with the past two rental events. David Goranson 250 538-8877

JACK CHARLES R.
Clasificación:

My one negative comment is I have rented multiple Uhaul trucks and every one of them has a very dirty windshield on the inside which you don't see until you are in direct sunshine or high light reflection approaching at night!

GUS S.
Clasificación:

El cliente no dejó un comentario.

DAVID G.
Clasificación:

El cliente no dejó un comentario.

Olga G.
Clasificación:

El cliente no dejó un comentario.

Joseph A.
Clasificación:

The service was good and the vehicle was clean and mechanically sound but you definitely need more customer parking out front that is a must

JOHN T.
Clasificación:

There was a fairly long lineup (~30 min.) to receive the equipment, so it might be advisable to have additional desks open during a peak period (mid-Saturday morning).

NEIL W.
Clasificación:

El cliente no dejó un comentario.

YUSUFU Y.
Clasificación:

El cliente no dejó un comentario.

Roger M.
Clasificación:

Line up out the door to pick up truck even though I had already checked in online. Clerk wasn't clear about where I had to return vehicle. I had reserved a bigger truck but ended up with a smaller one. Dolly wasn't in the truck so I had to go back. I returned the truck after hours and followed the instructions online about parking it, checking the gas gauge, removing padding and dropping off keys and I was still charged $20. Manager would not waive this fee even though i followed all the instructions. They know they have no competition and it shows.

Charlie G.
Clasificación:

I went up to the lady at the front desk. She addressed me with screaming and racism. I will not be coming back to uhaul and will not be recommending uhaul to anyone I am associated with.

LORI O.
Clasificación:

The staff outside was really pushing me along as trucks were lined up for pick-up - so unable to complete pre-inspection on site and when I had a chance to do it, the link expired.

Cristina P. | Online Move In |
Clasificación:

The entrance code wasn’t sent to me and had to spend more than an hour on the phone waiting for the code to be able to go inside the building. No instructions were sent to my email.

FRANKLIN V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Huy N.
Clasificación:

Location is a bit far from city. Will be better if there are more uhauls available nearer to downtown.

Emmanuel H.
Clasificación:

!!???

RAJA R.
Clasificación:

Please tell all the charges before. I have been charged more than I was told. That is not fare. I won't be using U-haul again because of my recent experience.

RAOUF G.
Clasificación:

poor communication

JAMES S.
Clasificación:

Review the dash and where to look for fuel gauge, radio functions etc

JULIAN B.
Clasificación:

Friendly fast and efficient service at check-in. The truck was ready to go on time. Great job thanks Cheers Julian

Joseph L.
Clasificación:

El cliente no dejó un comentario.

Mitieli R.
Clasificación:

Second time there. Great location. Facility is super clean & folks are super professional. Online tools worked well. On a month end weekend, was in and out super quick. There was a billing anomaly - and COVID sure complicates some things - which got resolved very timely, and charges reversed timely also. Totally recommend.

Aric F.
Clasificación:

El cliente no dejó un comentario.

MILAN H.
Clasificación:

Worst experience of my life. Sat in the rain for 3 and a half hours waiting for a lockbox key that they never gave me. Rude manager. Told me my uhaul would be free. Charged me after I went to a new location. Than charged me when I was done for extra km. Will never rent a uhaul again because of this.

Ramil S.
Clasificación:

El cliente no dejó un comentario.

Oscar N.
Clasificación:

Don't over charge ! I paid $ 40.00 cash in fuel, plus i was charge an additional $ 48.21 because they said it wasn't at the 1/2 tank; i said when I picked up the vehicle it was just over 3/8 1/16 of fuel, due to me been late at picking up the vehicle because of an accident I didn't get a picture of of the gas gage! I travelled 26.86 Km return trip > Does that cost $ 88.21 worth of fuel? Also I tucked my lululemon jacket behind the mid seat back support and the only way to get the jacket is to move the back support and behind the seat, I called and they had me waiting on the phone for over 45 minutes, took my info and said they will call me back, they didn't, I called again and waited another 45 minutes the day, took my info and again no one called me back. The jacket wasn't visible and you had to remove the back support to get to the jacket! they never called me back. No one would of found that jacket unless you were told to remove the back and reach for it! someone in receiving the vehicle must pull it Also the vehicle broke down , had to wait over to hours to get service, i am ended fixing the problem my self, and when I returned the vehicle the worker that receives the vehicle informed that they are aware that the battery needs replaced???? why would you rent a vehicle when you are aware there is something wrong with it. over all I will continue to rent and use Uhaul service because all my life I have always gotten top service, this is one off for sure

Jithin V.
Clasificación:

I waited there almost 40minutes to get the van and they gave me a flat tire one, when I complained about that they gave a new one I waisted my time because of there fault. Am not saying that they have to wash and clean the van every time but at least they can make sure there is no warning signs.

Kevin K.
Clasificación:

El cliente no dejó un comentario.

Max R.
Clasificación:

Checking is was long drawn out process even after checking in on line. Van was muddy inside

Dee M.
Clasificación:

El cliente no dejó un comentario.

Gabriel G.
Clasificación:

The online check-in and check out experience was awful. It added 30 minutes on check-in and a full hour on check out. The gps location aspect seems to mess up the process the most. Also, there is no signage for the location barcode. I had to ask three times to find it, and ended up checking in in person instead.

MATTHEW C.
Clasificación:

The gentleman who helped me both pick up and drop off the trailer made it a seamless and smooth event. Quick and I didn't even need to leave the vehicle! Very nice working with them.

KENDALL B.
Clasificación:

I had to wait in line three seperate times to rent the trailer and kept being told different prices.

Gerald M.
Clasificación:

El cliente no dejó un comentario.

RAY M.
Clasificación:

El cliente no dejó un comentario.

DANIELLE S.
Clasificación:

Picking up and dropping off the 10' truck was fast and easy. I appreciate the well-oiled machine that this location was. I have had issues previously picking up u-hauls at different locations, so I thank you for your excellent service.

Dylan H.
Clasificación:

Online registry was very simple, awesome use of technology in pre/post inspection of vehicle. Moving is stressful enough as is and was very pleased with how effortless and smooth renting the truck from Uhaul was. Very affordable pricing for daily use and insurance! Thanks UHaul!!

FREDERICK S.
Clasificación:

We rented on the last day of the month. The line-up was over half an hour. You should open earlier (around 7) during on your busiest days so that you can spread the number of people picking up over a longer time period. Also, I know this is an industry wide problem, but we ended up paying over $60 for a van that you claim is available for $25

Mark S.
Clasificación:

My experience was frustrating when trying to check out the vehicle for damage. I needed to take ofver a dozen pictures to capture damage and the file size was so large that I could not upload them to your site and without any wifi provided by the Uhaul location it was a slow process in the cold wind and rain. Took me 40 mins to check out of the lot.

VISVESWARARAO M.
Clasificación:

On pickup 15' truck, mentioned fuel gauge is 1/2 full though it is just above 1/4. And I filled $15 Gas for 72 km drive. Still additionally charged $9.5 for fuel. Still I like U-haul

Russel B.
Clasificación:

El cliente no dejó un comentario.

Kevin K.
Clasificación:

El cliente no dejó un comentario.

GERARDO W.
Clasificación:

I was concerned about the experience as soon as I drove into the parking lot. It all seemed very chaotic and there was poor signage - I guessed I had to go into the main building but wasn't sure. The line up was long and it was very noisy inside. The staff member I worked with for was pleasant enough and courteous. However upon returning the truck, the outside attendant began his check on the vehicle and went immediately to another vehicle that just arrived. He didn't bother to tell me he had finished his inspection and all was good. I had to almost literally chase him down to get the confirmation. I left the store thinking I'll probably never rent from here again which is too bad - your location was very convenient for me.

Elaura M.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

El cliente no dejó un comentario.

Wilfred R.
Clasificación:

El cliente no dejó un comentario.

KWOK L.
Clasificación:

Great service Truck ready after paperwork finish

gonzalo E.
Clasificación:

Big equipments, affordable service, and amazing availability. Just perfect!

GUSTAVO C.
Clasificación:

That's really bad to choose a pickup location 1month ago, and 2 days before get an email telling that I have to pickup in other locations (really far)

THiago P.
Clasificación:

El cliente no dejó un comentario.

Alvaro F.
Clasificación:

All services are excellent, but the customer service first place.

Mike S.
Clasificación:

El cliente no dejó un comentario.

Marian S.
Clasificación:

El cliente no dejó un comentario.

Richard L. | First Impressions |
Clasificación:

Horrendous service and size/price

MAKSIM S.
Clasificación:

Online check in is useless, cant pick drop off at same location, cant recognize location, poor online support

Samuel S.
Clasificación:

The rental van appeared to not be thoroughly cleaned, which is not acceptable in COVID times and we found two used water bottles inside the vehicle.

ely e. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jordan P.
Clasificación:

El cliente no dejó un comentario.

RAY B.
Clasificación:

El cliente no dejó un comentario.

Shawn R.
Clasificación:

El cliente no dejó un comentario.

nuwan W.
Clasificación:

El cliente no dejó un comentario.

Daniel H.
Clasificación:

El cliente no dejó un comentario.

SHUBHAM P.
Clasificación:

El cliente no dejó un comentario.

Barbara C. | First Impressions |
Clasificación:

We realized that we had to switch to a larger Storage so that was done smoothly with my sons. People have way too much stuff and it's great to be able to store it while waiting for another home. The lockers are clean and the staff superb.

SRIDHAR P.
Clasificación:

El cliente no dejó un comentario.

Ahmed A.
Clasificación:

The woman who called us at the location to confirm the driver's licence was extremely rude. My 70 year old mother was called at 5 am to confirm she knew who I was. Very unprofessional.

Marcio F.
Clasificación:

El cliente no dejó un comentario.

Randi T.
Clasificación:

I enjoyed using the touchless pick-up option, but the "side counter" where keys were supposed to be handed out, doesn't exist at this location. But when we asked an employee about where to get the key, he told us to wait and he went to get it for us. But now I know that next time, I can simply ask. There are quite a few staff here as well, so there seems to be someone to help all the time.

Harry M.
Clasificación:

Damage on Van's door was not listed or mentioned, I can see that if I hadn't pointed out it could have led to a dispute.

HORACIO B.
Clasificación:

The truck was not clean outside.

Hoi C.
Clasificación:

El cliente no dejó un comentario.

CHAD O.
Clasificación:

Everyone who i was in contact with was very nice and helpful!

Amandeep M.
Clasificación:

Everything was great apart from long wait and little or less guidance

LAURIE K.
Clasificación:

Would have been great to have been given a heads up to all of the road construction at the uhaul entrance on Marine. It was had to plan a way in.

WAI H.
Clasificación:

This was my first time renting from U haul and my first time driving a van. Took moment to find the head light switch, the emergency brake and I didn't know there was a rear camera on the vehicle, and that it was displayed on the rear view mirror.

MELANIE R.
Clasificación:

Nothing at this time. Friendly service, great condition of the vehicle and fair price.

SATWANT B.
Clasificación:

Gas guage gave faulty readings and need to be fixed

Joey C.
Clasificación:

Fill up gas to the half way point

JUN F.
Clasificación:

El cliente no dejó un comentario.

Caroline F.
Clasificación:

I love you all <3 - C. Fears

Brian K.
Clasificación:

I had to answer no to the question was the equipment clean and well maintained because the outside of the vehicle was dirty but that didn't bother me. The inside was clean and everything work well.

VAHID K.
Clasificación:

El cliente no dejó un comentario.

JUDITH S.
Clasificación:

El cliente no dejó un comentario.

Denys A.
Clasificación:

I lacked the ability to secure the dolly inside the empty truck body. It was dangling back and forth while driving.

MICHAEL L.
Clasificación:

El cliente no dejó un comentario.

FINBARR H.
Clasificación:

you suck. die.

COLIN S.
Clasificación:

I was sent here after some bugs with the Uhaul App wouldn't let me pickup my truck at one of the "dealer locations", and the staff at the location couldn't do it manually. I spent nearly 45 minutes trying to upload a picture of my face (Pixel 3, latest android, all permissions granted to uhaul app) without success. Incredibly frustrating. Finally I was helped by someone over the phone who found me a new location. Staff at the marine drive location were thankfully very fast and professional, and everything after the initial difficulties went well, except when it came time to upload a picture of the gas tank after the drive (the first one worked fine). I will certainly recommend against getting trucks at "dealer" locations or relying on the app to anyone that asks. The app needs better testing and the dealer locations need better training.

Bonny P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Monica F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bansi C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nicole W. | Overall Experience |
Clasificación:

We recently moved from Calgary to Vancouver. Rented a 20’ truck one way from Calgary. Rented a storage unit between august-January and then used a 10’ truck to move into our new place. We didn’t have a single issue with anything. Only thing I would say could be better is that they don’t prorate the storage unit if you move out early. We moved out two weeks early and still had to pay for the whole month.

Caroline F. | Overall Experience |
Clasificación:

Bitchin

Caroline K. | Online Move In |
Clasificación:

A lot of confusion with trying to process my online rental in person. Access card never worked, even after we went back to get it “fixed”, though I can still use my code. Mouse droppings in my unit for move in.

Samantha P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Steven p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Caroline F. | First Impressions |
Clasificación:

I know its our fault we moved in so late, after hours, but we didnt have any other option. The card swipe entry thingy was confusing, took awhile to figure out we didnt need an access code, and that i had to swipe really slowly.

Jason L. | Overall Experience |
Clasificación:

I was evicted over packing things on day 1 in my locker , these " people " are racist and ignorant

Anna P. | Overall Experience |
Clasificación:

Rent is very expensive compared to other storage lockers. And then you guys even raised the price last month 🙄 that's why I moved out. Very unaffordable

Larry S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NINA R. | Overall Experience |
Clasificación:

very good experience. will use them again.

LYNN E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bonny P. | First Impressions |
Clasificación:

Mis-information is posted on your website/advertisements & email correspondence regarding 24 Hr access which was ultimately the reason for choosing your location for storage. I was disappointed when I was told your policy had been changed & nothing anywhere reflected that. Also was told my lock was waiting in the locker & that was not the case.

Bryan P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joanna Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GEORGE T. | Overall Experience |
Clasificación:

My only issue is with your staff who drive the vehicles around the lot. They are aggressive, rude, and drive dangerously fast. You need to control them.

Robert V. | Overall Experience |
Clasificación:

After some initial confusion about a reservation that was not on file, a manager I spoke to made sure we had a large space to move into. It was an emergency and we would have been left with a moving truck full of our things had the manager not worked fast to make sure I had a choice of two spaces when we arrived. It was a huge relief and I am grateful for the fast action we got on our Aug 6 move in day. We are long-term customers at U-Haul, and have been very pleased with the service and storage at your facility. We have closed our account now, because we have storage at home, but we will use U-Haul for all our storage (and moving van) needs in the future and will recommend it to our family and friends.

dustin l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Juan Jose M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rajan R. | Overall Experience |
Clasificación:

I have storage over 2 yes No zero flexibility all. No dolly for moving things I never go back again and I will tell my friends and family about

Dave O. | Overall Experience |
Clasificación:

After driving 12+ hrs to the facility to find out that the size of unit is first come first serve- is unacceptable. Then the was the only lock is the circular lock spiel. The unit was dirty- mouse droppings and mouse traps. Empty uhaul trucks should not be parked in front of the loading dock in the most convenient spaces. There were no lights in the unit. Also there didn’t seem to be any garbage bin within sight .

karen w. | First Impressions |
Clasificación:

Pleasant staff. Easy access. Thank you.

Nader G. | First Impressions |
Clasificación:

The only negative was that when I went there to rent a smaller 2nd unit I was told that I have to carry my stuff by hand outside the building around to where the 2nd unit would be and no use of dolly was allowed or any other helping means. At this point I had gotten the truck returned. so that would have been impossible to be done by hand and on foot.

Cecilia A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MOHAMED ANIS F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pamela M. | Overall Experience |
Clasificación:

they were the best went out of their way to help

Tha bong s. | First Impressions |
Clasificación:

better front desk agent.. Meduria was awesome.. she is all about work and willing to leave the counter to help other customers in the property while others , love their counter computers. She should be promoted ...

lawrence c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dave O. | First Impressions |
Clasificación:

Aftet driving 11 hrs we really didn’t want to hear thst our reserved locker was not available & that was first come first served. Our $149 locker became a larger locker at $199. The lock that I took off my previous locker was unacceptable so we had to use a loaner with one key or purchase a new one with 2 keys. The locker had two locks on the floor from a previous renter. The operation in the warehouse was short staffed. The silver lining was because it was near closing time the staff processed the uhaul trailer return quickly near the cargo bay. I chose the locker because the Richmond uhaul office ran out out the size while processing my credit card. I chose the SE Marine Vancouver location because they had one available at a slightly higher price. I changed the trailer drop off location to SE Marine Drive. But was in shock when they told me that unit was not available . It is like booking snd reserving a hotel room after a long journey and being told that the room is first come first served bur we have another room at a higher price. hotel room for

Trina M. | Overall Experience |
Clasificación:

Convenient and well maintained.

David Victor P. | Overall Experience |
Clasificación:

No elevator. Loading dock not available. Lots of parked trucks etc.

Patrick T. | Overall Experience |
Clasificación:

Good job :)

Isaac K. | Overall Experience |
Clasificación:

Too many rental trucks and trailers blocking driveways and loading docks. I would consistently not be able to access my storage unit because even the pedestrian zone at the bottom of the loading dock would have trailers parked so close together it was impossible to walk there. Too many vehicles blocking the road in front of the office. The area needs to be redesigned so there is enough space for vehicles to actually drive through the area. Why would it be assumed that I am happy to sit in my vehicle waiting for stuff to be moved. Perhaps once or twice, but not on every visit. I have things to do.

Sandeep W. | Overall Experience |
Clasificación:

Hello, I emptied the storage on September 6th 2020. I brought my stuff to storage last year in July and I was told and assured that there are no mice or rats I the storage. When I empty the storage there was mice poop under the couch and table. This is disappointing. Why say something and not keep up with the commitment. I wAs happy with storage until the last day when I found the mice or rat poop. It is dangerous cause it contains pathogens. You guys need to take it seriously as it involves customer and tour staff health. Thank you

Johnny S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lauri Wiljami A. | Overall Experience |
Clasificación:

Raising prices on me with 0 warning ahead was not cool. Will not recommend to people, bait and switch pricing sucks.

Rowena R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANTONIO L. | Overall Experience |
Clasificación:

Great U-Haul branch! Cheers!

Michelle M. | First Impressions |
Clasificación:

Everything but Access is perfect There's a huge loading bay but it's not accessable as it's facilities parking for tricks & forklift storage .. Impossible to unload with 1 or 2 spots available as too many people Fox this pls

Michael F. | Overall Experience |
Clasificación:

Great, excellent and secure storage. Easily to move in and out. Highly rated. The one thing that could be fixed is the sensor error when trying to check out. It would always say door is open but even though fully locked and secure. I believe it is one of the sensors.

GWEN M. | First Impressions |
Clasificación:

I was told a person would be available when we arrived at the loading bay to help. There was no response to "call for assistance" button after 15 minutes of trying. It would have been helpful because the information at the the entry was conflicting and therefore confusing.

MARGARITA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tugce C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MEIR D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christina D. | Overall Experience |
Clasificación:

Good morning, My experience with Uhaul was great until I went to rent a truck to move my belongings out to the storage. it too almost an hour to have a 10" moving truck, and upon the return, there was am attentant, but he hust motioned to My driver Ron just park it over there, and lock it up, did not tell where to put key, and got charged $100.00 to have the truck opened to retrieve the keys. The attendant should have showed where to put keys. Christina Dawson.

Carter H. | First Impressions |
Clasificación:

staff here are awesome, so friendly and knowledgeable. Facility is clean and easily accessed. Moving in was quick and easy

Eufrocina S. | First Impressions |
Clasificación:

It's too crowded at the back of the building when I want to store my stuff.i barely get in to the ramp.too dangerous to walk through before I can get in the door .you need to have more space to go into the building especially for those who's storage is at the back of the building like me

mark s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TARA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SURESH R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

patrick o. | Overall Experience |
Clasificación:

Staff at Marine Drive location are the most friendly and competent I have experienced in any Uhaul location. This, considering the amount of pressure their customers put on them. Something is very right with this operation! Congratulations and thanks to all - you always seem to keep your calm

MAURO antonio C. | Overall Experience |
Clasificación:

Way too busy here. Staff use the loading bays for truck and trailer parking. I finally got fed up and moved all my things out. Loading bays should be only for customer's use.

Robert J. | Overall Experience |
Clasificación:

U haul was great. Stored my things for a year, visiting my locker often. The only downside was getting a place to park at loading bay, and big rigs blocking the lot entrance or exit for hours on end. U haul trucks taking loading dock parking was a big problem if you were not flexible on days or times, otherwise the place was great, always clean, and easy to get to your locker.

KELLY P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

che-yin Kenneth K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Aaron W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Pam D. | First Impressions |
Clasificación:

Staff were very helpful and efficient.

Jessica H. | First Impressions |
Clasificación:

The staff was new and I was new. So communication was not clear. The staff was very friendly.

Naveed F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARIA T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

susan d. | First Impressions |
Clasificación:

All the staff I spoke with were friendly and helpful. I spoke with some employees in the docking area, the service counter person was extremely fiendly - showing me the size options, directions, patient with explanations. The person who removed the service lock on the locker also friendly.

JAMES B. | Overall Experience |
Clasificación:

Stored items for 4 years. Unfortunately some mice got in and destroyed a carpet and soiled a few more items. Other than that, it was a good experience.

CHANTEL B. | Overall Experience |
Clasificación:

While it is nice to have a temperature controlled facility, the temperature is too warm when you are loading and unloading the unit. It seems to me that it the temperature could be lowered a little to still protecting the items in storage while not making it uncomfortable for your customers.

albsan m. | Overall Experience |
Clasificación:

The manager is the best, he will help you Out, have lots of understanding and will even pick up your call outside of working hours.. Great service

RENZO K. | Overall Experience |
Clasificación:

Fantastic experience renting a storage unit here

david a. | Overall Experience |
Clasificación:

Good online price. Don't be sorry to see me go I will be back!

PAMELA BETH C. | Overall Experience |
Clasificación:

My experience at the U-Haul storage on S. East Marine Dr. in Vancouver was great. I had no trouble getting a locker, the size of my locker I needed and the staff were friendly and very efficient. When it was time for me to move my things out the closing out of my locker was very easy and very quick. I have nothing but good things to say about this unit/storage facility as my experience was great. Thank you for being there when I needed a place to store my valuables.

dylan d. | Overall Experience |
Clasificación:

Great overall. The checkout was especially quick and easy. I'll be back in 2021.

CYD Charisse BA S. | Overall Experience |
Clasificación:

Assistant manager was very helpful! ⭐️

John M. | Overall Experience |
Clasificación:

We had to pull out because of the loss of one income in our household. This facility was easy to access and very clean. Would highly recommend it.

Jacques L. | Overall Experience |
Clasificación:

I had a hard time receiving a rebate when a staff member forgot to use a new pre paid account I had submitted. Spent 25 minutes on the phone to get an extra $15, but other than that staff was good. The prices in general are too high. Would be better if they were 20-25% lower. I appreciate the $10 for 24 hour access. That is reasonable. Thanks

Thelma mary ( Terri) B. | First Impressions |
Clasificación:

The staff was very professional.

Kristina M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

GREGORY S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

julien a. | Overall Experience |
Clasificación:

In the 3 years I rented storage I never had a problem and whenever I needed assistance was very happy with crew that helped me. Definitely recommend this location.

Nevada Wray J. | Overall Experience |
Clasificación:

I should not have to pay for a full month when only using a portion. U-Haul should not be able to “double dip“ on a month Already paid for

Tarah P. | Overall Experience |
Clasificación:

Only issue I have is the phone service. Every time I fall I'm always put on hold for longer than 30min which I then end up phoning the 1800 number instead. Also need more staff working because last time I was there I only had a quick question and had to wait in a line up of 8 people with it looked like 2 staff working. Lastly they should monitor their storage units better as when I was moving my stuff out, there was a guy a few lockers down taking a shower and changing in his locker and wouldnt give us the stairs.

RUBY J. | Overall Experience |
Clasificación:

The staff are very nice and helpful. Appreciate and thanks.

Stuart B. | Overall Experience |
Clasificación:

Overall good. The check-out experience was great, although the initial rental was terrible; awful customer service and rude staff. Otherwise the basic unit and access etc. was all no issue.

Stephen G. | Overall Experience |
Clasificación:

Found mouse droppings throughout my unit, as well as a dead mouse as I opened my door. When signing up for my unit last year, the gentleman in front of me complained of the same thing. I think this facility has a pest problem. That is my main complaint about the facility. Everything else was fine and the service was great.

Andew w. | Overall Experience |
Clasificación:

Was very impressed by the helpful and thorough staff!

Andew w. | First Impressions |
Clasificación:

Was very impressed with the staff! It took a bit of time as there seemed to be some training happening, but a very pleasant experience!

Danielle C. | Overall Experience |
Clasificación:

When I moved into the storage unit the staff here was beyond friendly and were very helpful. However when I moved out your female manager treated me very disrespectfully .. we had just drove there all the way from prince George and we were exhausted and still had the massive task of moving everything out. It was 35 minutes to 5 pm and I couldn't find the key to my locker. She informed me that if I didnt have a locksmith there by 5 pm then I would not be able to access my locker. She was rude and completely unwilling to accomadate at all. Thank god another staff member stayed behind to wait for locksmith (which cost me $200) It was honestly so much more stressful than it needed to be and she could have handled the situation a lot better. In my personal opinion she gives the company a very bad name.

Kamaljit Kaur R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

VARUN Prakash P. | First Impressions |
Clasificación:

The Uhaul website mentioned that the storage unit will be free for the first month. However, the exact conditions were not mentioned on the website nor were clarified when I spoke to a representative at the supposed location via phone. Secondly, the email sent to me about the reservation specified the store closing hours to be 7 pm. However, when I reached the Uhaul storage location, the location was closed by 5 pm. This caused a lot of delay in my moving plans and ended up costing more than it should for my Uhaul trip due to the extra kms driven. This isn't my first bad experience with Uhaul and it does not seem like this would be the last.

Lauri Wiljami A. | First Impressions |
Clasificación:

I showed up with a reservation on my selected move-in date, just to learn you don’t have an unit for me. What’s the point of taking reservations, if the units are actually first-come-first-serve? I eventually managed to get a smaller unit at a different location, for a much higher price. I have told every person I’ve met about this experience with you, and I’m tremendously disappointed.

john d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dean M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Amirtha V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Minh thuan N. | Overall Experience |
Clasificación:

Return the room with 3 weeks early and didnt get refund or store credit. 3 weeks costed me $215. That's a lots of money specially during this time. I'm sorry but I wouldn't use u haul again. Thank you

GEORGE ROBERT G. | Overall Experience |
Clasificación:

Thank you u-haul and staff😊

Seyyed kamal K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SOPHIA P. | Overall Experience |
Clasificación:

worst service - employees ignore you & talk amongst themselves for the entire time they are ‘helping’ you. The facility is filthy, they are unhelpful and rude. wouldn’t recommend it to anyone, even someone I hate.

VINCENTE B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anna Alexandra B. | Overall Experience |
Clasificación:

Staff were not properly informed of their own policies. I called ahead asking specific questions & told that it would not be an issue & later upon arrival was told my request was not able to be done because of policy which I was previously told would not be a problem...

Darline B. | Overall Experience |
Clasificación:

If the need for storage or truck rental ever arose again i would definitely use U haul. I just closed lockers at two of your locations and was very happy with both. Thank you.

dave c. | Overall Experience |
Clasificación:

Worst customer service I've ever experienced in my life

Kamaljit Kaur R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael Andrew C. | Overall Experience |
Clasificación:

.

JANE C. | Overall Experience |
Clasificación:

Would have preferred the unit with a roof. That would be my only complaint.

Alexandra w. | Overall Experience |
Clasificación:

Lack of parking was frustrating during busy hours.

Megan Lindsay F. | Overall Experience |
Clasificación:

Thank you you helped make my moving process easier

Duc phong T. | Overall Experience |
Clasificación:

Poor making reservations through the web I was lucky to get one last minute. If the storage was not available, please update the status in the website to not allow people make reservation

Laura Z. | Overall Experience |
Clasificación:

No comments

Sigvald H. | Overall Experience |
Clasificación:

When waiting in line to return my vehicle, the line was so long I went over my time and got charged.

Auzeb M. | First Impressions |
Clasificación:

Forcing me to buy a new lock when the previous lock that I purchased was from U-haul as well is a rip off. The Uhaul rep was not able to provide a justifiable reason for this either.

Margreet P. | Overall Experience |
Clasificación:

The move in was really good as the staff was very helpful. However the move out was very poor - the staff ie the new management wasn't helpful nor courteous and took long time sending help I needed

james david w. | Overall Experience |
Clasificación:

The manager? girl offended me tuesday 24th. 50 dollars for a single (small) garbage bag worth of drive thru garbage- McDonalds bags - to use the dumpster. That is a wild price. I vacated instead. Bye

Ken W. | Overall Experience |
Clasificación:

Combination of high quality facility and ability to rent moving vehicles at the same location provides great value. No fixed contract also important to me.

Richard B. | Overall Experience |
Clasificación:

Unaccountable staff, Ill-informed on policies, access-door closing time, unavailable management at any time, inconsistent service from start to finish. The manager Moe is incapable of critical thought

Bernard M. | Overall Experience |
Clasificación:

Good

Glenn Aludino D. | First Impressions |
Clasificación:

Very helpful attendants.

Robert L. | First Impressions |
Clasificación:

I forgot to get the name of the woman who helped me, but she was great. I hadn't realized it was the last day of the month (so very busy), but she took the time to make a sad time in my life easier.

JONATHAN Y. | Overall Experience |
Clasificación:

Keep up the good work!

Janis c. | Overall Experience |
Clasificación:

Thanks

Stuart B. | First Impressions |
Clasificación:

Agent at the desk was rude and unhelpful. Manager helped resolve. Although only reason this isn't a 1* is because of how polite and helpful the gent supporting the back loading dock was.

Amory A. | First Impressions |
Clasificación:

Your employees are amazing, helpful, and kind, despite the horrible treatment they receive from customers and the seemingly consistent breakdown of technology they must use. Pay them more upgrade tech

Aliasger K. | Overall Experience |
Clasificación:

Among the best U Haul facilities I have experienced. Staff exceptionally helpful, humble, polite and always there when needed.

Chancie Bayer K. | Overall Experience |
Clasificación:

Almost Impossible to get entry card to work. Person to show me to Locker on first move in never appeared and got lost. Invoice for 2nd month showed$0 until late so couldn’t pay on time and was fined!

Arturo U. | Overall Experience |
Clasificación:

All services were provided as promised.

Ryan M. | Overall Experience |
Clasificación:

Great service. Only suggestion is make it easier to back into the loading bays.

Terry G. | Overall Experience |
Clasificación:

the staff can be argumentative and don’t understand thief jobs.I found mice fece in both of my units.There are several lights that don’t ever go onThe loading dock usually has garbage on it.

NATASHA P. | Overall Experience |
Clasificación:

Inform all renters on phone, in person + website BEFORE arrival to avoid food and grocery boxes. Keep it cooler; too hot. I gave notice & left it clean on time but got 3 overdue notes. Irritating.

Dee M. | Overall Experience |
Clasificación:

Clean facility and staff is helpful.

Arturo U. | First Impressions |
Clasificación:

Very nice people.

Kyle A. | Overall Experience |
Clasificación:

Almost impossible to talk anyone at this location via phone. Their customer service is absolutely terrible! Unable to change the date to avoid late fees, unable to prorate rent, ruined furniture etc..

Karmyn A. | Overall Experience |
Clasificación:

No lighting in storage units. Expensive for size, location and quality of storage units. Access to storage unit not easy, small hallways, columns.

Resham g. | Overall Experience |
Clasificación:

Should have light in the storage and parking for customers too.

Craig George M. | Overall Experience |
Clasificación:

Terrible issues with mice that destroyed a lot of our stuff. No real concern from the staff. We will be pursuing reparations

STEVEN L. | Overall Experience |
Clasificación:

The facilities are top notch too bad the staff are rude and unprofessional. Lack customer service skills. None of them want to be there and it shows. Always closed before the actual closing time.

MARK C. | Overall Experience |
Clasificación:

None

Anders A. | Overall Experience |
Clasificación:

I no longer need the storage unit. Would be more convenient for me with 24 hour access.

Jason D. | Overall Experience |
Clasificación:

Thanks for the great service!

Jenine M. | Overall Experience |
Clasificación:

Most staff were helpful, but one or two were a bit abrupt. Maybe they were having a bad day....

Michael Jhun G. | Overall Experience |
Clasificación:

Mouse poop all over my stuff and all over the unit. I contacted the manager, Rajvir Sarao, and he didn't provide any resolution and was not helpful. Very disappointing!

ELGIN D. | Overall Experience |
Clasificación:

Facility appeared to be secure but unfortunately my storage area was broken into and lost a number of items. Was a shock as looked and expected security. Staff were helpful and friendly.

Daniel P. | Overall Experience |
Clasificación:

Easy and straight forward service. Use again in the future.

Trevor T. | Overall Experience |
Clasificación:

Worst experience EVER. I will never ever use Uhaul ever again. I will be making my experience known to the Province newspaper, Global news and as many social media sites as I can.

barbara V. | Overall Experience |
Clasificación:

🙌🏻

joseph a. | Overall Experience |
Clasificación:

Professional staff with friendly service

Deborah H. | First Impressions |
Clasificación:

Great

Norm G. | Overall Experience |
Clasificación:

Rodent problem. Droppings all over floor. Also found dead mouse.

DONALD W. | Overall Experience |
Clasificación:

All went very well with our move and storage.

Kieron S. | Overall Experience |
Clasificación:

When I checked out it was a nuisance to have my account closed. I checked out at counter, had the locker inspected. No email confirmation. I called. Still no email. My card was charged. Called again.

yi c. | First Impressions |
Clasificación:

👍

Sigvald H. | First Impressions |
Clasificación:

Good as per usual

Dylan F. | Overall Experience |
Clasificación:

A little expensive, especially after my rate went up from $80 to $100 with one month notice.

NICHOLAS B. | First Impressions |
Clasificación:

I am a long standing UHaul customer for 3 decades...for the first time ever, I had an issue with a service counter attendant who was quite sub-par. The Manager Rajiv was Outstanding in fixing matter!

NORA P. | Overall Experience |
Clasificación:

Definitely, we’ll use your facility Iin the future. I have been telling my friends positively about your excellent services.

WILLIAM DAVID J. | Overall Experience |
Clasificación:

My unit had the contents stolen, the insurance provider deemed no break in as no damage and i can get no help or information from the facility even as i asked again when moving out. they don't care

Kaidi Z. | Overall Experience |
Clasificación:

Staff was not friendly, she had a long face the whole time. I didn’t want to spend one more second there with her.

Andrew B. | Overall Experience |
Clasificación:

UHaul's reservation system, which is actually just a first come, first serve, whatever storage units are available system, very nearly left me without a storage unit. Same thing as when I rent a truck

Bing F. | Overall Experience |
Clasificación:

Well lit and secure

Anoorag S. | First Impressions |
Clasificación:

The team at SE Marine Dr Uhaul is awesome! They helped me make my move very simple and frustration free. Shout out to Roja Rani & Abhishek Dutt for great customer service!

kody michael c. | First Impressions |
Clasificación:

Very friendly staff that knew what they were doing and could answer any question without hesitation. I have nothing bad to say about them. Well done.

Hao Z. | First Impressions |
Clasificación:

very knowledgeable and helpful!

KATHRYN S. | Overall Experience |
Clasificación:

Very friendly and helpful staff.

patrick m. | Overall Experience |
Clasificación:

This was my first time using a U-Box service ad this worked out very well. I will definitely be using it again.

Susan Elizabeth O. | Overall Experience |
Clasificación:

Sometimes came across a foul odour of rotting mice but I’m sure that’s difficult to control. Stair lockers not ideal but was all that was available.

Rolando L. | First Impressions |
Clasificación:

Well inform customers

Sandra W. | First Impressions |
Clasificación:

Faye went above and beyond for me. She took so much stress off of my shoulders for my cross province move.

john mark s. | First Impressions |
Clasificación:

The young woman that assisted me was excellent. Wait time for service was not bad, not more than 5 minutes.

Dorinna C. | Overall Experience |
Clasificación:

I would definitely use Uhaul containers again just add 2 more

Aaron B. | Overall Experience |
Clasificación:

U-box delivered to wrong location, needed staff no on shift (forklift operator), u-box placed in high vehicle traffic area for unloading, no safety gear provided (high viz vests), no apologies offered

Jamie B. | First Impressions |
Clasificación:

the young lady sommer i dealt with at the front desk was very helpful. she answered all my concerns and made it easy thank you

Emily K. | Overall Experience |
Clasificación:

Maggie & the brother(sorry I didn’t get his name), they both are nice and friendly.

edward p. | First Impressions |
Clasificación:

Rented truck. Almost no fuel. I complained. Attendant pointed to a gas station down the street. Returned the truck with same amt of fuel. Attendant complained. I pointed to the same gas station.

Doreen L. | Overall Experience |
Clasificación:

My storage unit was full of mice feces, it was on all my boxes, sofa and dining room table.

JL L. | Overall Experience |
Clasificación:

All went according to plan, no complaints.

BRENNAN C. | Overall Experience |
Clasificación:

Overall my experience with Uhaul storage was fine. The facility is fine, the hours and options are fine. Ultimately the regular price increases became too much for what we were getting. Went elsewhere

Maxim P. | First Impressions |
Clasificación:

No Comment

Frank G. | Overall Experience |
Clasificación:

All good thanks

Twyla alison T. | Overall Experience |
Clasificación:

I had come across on the ferry to move and realized the key to the locker was in my coat pocket in my truck in Nanaimo. I had to call a locksmith. It would have been nice if you had the tool on site

asaf m. | Overall Experience |
Clasificación:

Good place and staff

shih c. | First Impressions |
Clasificación:

Very nice and helpfull staff, thank you Roja and Tad. Great location and everything for moving is at there. Highly recommend it.

Clint M. | Overall Experience |
Clasificación:

Exceedingly difficult to return rental with little support, directions, help from staff Staff severely hampered by computer system that automatically shut down in evening. Very low character limit.

Darrell D. | Overall Experience |
Clasificación:

A short stay and will be back!

Danzel L. | Overall Experience |
Clasificación:

Great

CHIDAMBARAM r. | First Impressions |
Clasificación:

The rental unit door was locked. It was after hours l U-Haul representative said the message was left to the manager who will call back.No one called me. I found out the unit was locked in error!

DIANA C. | Overall Experience |
Clasificación:

I had a dead mouse in my unit and a lot of green droppings all over my boxspring and mattress. I had to give it to the city dump.

GARY A. | First Impressions |
Clasificación:

I was amazed at how clean,warm & the great pricing compared to other storage facilities in the area. The customer service rep Olivia was incredibly knowledgeable & courteous!!! Best storage around!!!!

Christopher H. | Overall Experience |
Clasificación:

Alarms sound regularly. Its quite annoying to be in the facility. Staff was helpful, but the overall u-haul policies and paperwork are confusing and time consuming (even to the staff)

patricia l. | Overall Experience |
Clasificación:

Very happy with service

Norman M. | Overall Experience |
Clasificación:

I have used this U-Haul facility for years and know it is well operated by a staff that should be paid more.

steven s. | Overall Experience |
Clasificación:

U haul took advantage of the fact I needed a temporary storage unit. Tried to charge me after I had vacated. Terrible service. Of course there is no characters to explain. So really. U Don’t Care!

Mary C. | Overall Experience |
Clasificación:

I ordered the u box transportation, it came earlier than expected and everything in tact. I would definitely recommend this method of moving.

GREGORY G. | Overall Experience |
Clasificación:

Rodent problem, a rug that was in the locker damaged

Marian N. | Overall Experience |
Clasificación:

Some. questions are not applicable

Michelle B. | Overall Experience |
Clasificación:

I stored my belongings long term and upon moving my items out it was covered in rodent feces and urine Alot of my belongings will be discarded and are no longer usable

Nicholas D. | Overall Experience |
Clasificación:

Could be better if it were not for the money-grab scheme of not prorating the cost of storage for the duration used, forcing to pay an entire month for less than 5 days of use

Chris F. | Overall Experience |
Clasificación:

By phone uhaul appears quite helpful. They were not organized upon our arrival Where we waited 45mins to get our box down. Borheim was amazing! Other staff lacked urgency until I got angry

go bernadsuis g. | Overall Experience |
Clasificación:

The storage facility is well maintained. However, we tried to contact the after-hour number due to an emergency situation but no one answered apart from the customer service who was unable to help!

Riley F. | Overall Experience |
Clasificación:

brutal service.

max t. | First Impressions |
Clasificación:

Both the person behind the desk, as well as the person showing me the various storage lockers, were very helpful and personable. The value is also quite good.

Clint M. | First Impressions |
Clasificación:

Very poor reception in Vancouver, under-staffed and too busy to handle customer load. They were very unhappy that I had not washed the truck and tow doly. Staff hampered by computer time limits.

sam a. | First Impressions |
Clasificación:

Call centre and North Vancouver (Main Street) location had some of the worst customer service I have ever experienced. For more information, call my cell 7789986754 or increase character limit

VESNA F. | Overall Experience |
Clasificación:

Thank you.

Agape Christian T. | First Impressions |
Clasificación:

Great customer service. The staff were friendly, courteous and helpful.

keith w. | Overall Experience |
Clasificación:

Rude treated us like criminals...very disorganized I brought the rental back on time the next day at the front... and aprdays later I get a call threatening to call the police if I didn’t return .nd

Ben P. | Overall Experience |
Clasificación:

Seemed great

Tammy h. | Overall Experience |
Clasificación:

Everything worked out good and fast!!

PABLO S. | Overall Experience |
Clasificación:

Wording makes you think you will have access to your locker 24x7, but then you find out that it's only during certain hours, which makes it frustrating especially during weekends and evenings.

wangwang z. | Overall Experience |
Clasificación:

Clean, safe,

Niall M. | Overall Experience |
Clasificación:

Great facility!

felicia joan p. | Overall Experience |
Clasificación:

The door in and out to the units, swings closed, and is really hard to manage when you have a trolley full of things. Someone who helped me once also commented that he hated the door.

patricia l. | First Impressions |
Clasificación:

I was happy with the service Very helpful

yong h. | Overall Experience |
Clasificación:

Very good experience for moving.

SARAH MARIE S. | Overall Experience |
Clasificación:

My belongings were left in the uhaul storage and when I had movers come to remove my belongings there was mouse droppings all over my things. Needless to say the majority of the furnitire was destroy

Josh M. | Overall Experience |
Clasificación:

Pretty disorganized. Made the reservation way in advance. Showed up and nothing was ready. Then the truck the gave me had no fuel, got another truck 15mins later. Had to rush to make the ferry.

Peter R. | Overall Experience |
Clasificación:

I closed my account 3 days into a pay cycle for the next month of service and expected that when I closed the account, a portion of my payment would be returned, or pro-rated. I disagree with your pol

Yuka T. | Overall Experience |
Clasificación:

Front desk did not call us our UBox arrived at the facility even after the deadline had passed. They also didn't have good communication with the grounds crew to arrange access to our box.

claire w. | Overall Experience |
Clasificación:

Spoke to facility 2 weeks and 48 hrs prior to date I wanted Uhaul box to be available. It was NOT. Had to pay my movers $95 an hour while we waited for box to be available. Very inefficient.

Sanya B. | Overall Experience |
Clasificación:

Very convenient

Michelle R. | Overall Experience |
Clasificación:

Great service end to end. Reliable and would definitely recommend.

aftab a. | Overall Experience |
Clasificación:

U-Boxes were delivered to me on time and positioned exactly how I needed them to be. The pickup was also on time. I really appreciate how well Amy coordinated it all with me!

JANELLE I. | Overall Experience |
Clasificación:

I had a lot of issues with billing. I contacted UHaul numerous times in 3 months both via email and phone and nothing was resolved... or even slightly fixed. I’d never use them for storage again.

Rene A. | Reservation |
Clasificación:

All of the staff were super courteous, helpful and went out of their way to assist. From Rajweet at the front desk to Pat who showed me the locker. Superb!

Michael Z. | Overall Experience |
Clasificación:

Great experience, would recommend to friend!

Darren A. | Overall Experience |
Clasificación:

Worst U-Haul I have ever dealt with. Anytime I needed to access my U-Box they would never have it ready on time, even with 24 hours notice or more. Very slow, unorganized operation.

Dev P. | Reservation |
Clasificación:

I reserved a locker, but it was not what I had asked for. They did their best to find me one that worked but was much more expensive.

KIMBERLY R. | Overall Experience |
Clasificación:

No provisions for if you want to empty your locker outside of office hours. Alarm goes off once you leave lock off door, and you can't sign out because your locker door is open!

willowbrook p. | Overall Experience |
Clasificación:

Aimee, who delivered container was AMAZING. Contacting by phone was a nightmare. Whenever I called I was transferred 3 times with waits for the storage container dept. For that reason - never again!

JIM C. | Overall Experience |
Clasificación:

great place to store your stuff

TIM B. | Overall Experience |
Clasificación:

No issues , staff was helpful

Yan X. | Overall Experience |
Clasificación:

The problem is the call center. It is extremely bad and unhelpful.

Helen L. | Overall Experience |
Clasificación:

My Ubox was delayed by 5 days and the staff every time I am at a uhaul location it takes at least 15 minutes to talk to an agent. The longest I’ve waited was 40 minutes. Not very efficient.

JOHN B. | Overall Experience |
Clasificación:

Clean, warm, secure and insured. Excellent value, I would recommend to anyone and would use again in the future.

PAT M P. | Overall Experience |
Clasificación:

The issue not w above but with the constant turn over of Storage management and no one else that is able to understand! It's so frustrating to come in every month to ensure payment. IT matter?

Sharla W. | Overall Experience |
Clasificación:

I was told over the phone that UHaul would cut my lock for me. When I showed up on my moving day they refused and made me hire an external locksmith which cost $300 plus paying my movers to wait.

Michael M. | Reservation |
Clasificación:

Great service

Malcolm W. | Overall Experience |
Clasificación:

We did not visit the facility but used the U Box service and it was excellent and professional.

ANGELA G. | Overall Experience |
Clasificación:

As we were getting 1 month free for our 1 way rental, I felt the staff didn't give us all the info they may have given someone else who would be looking at long term.

ANDRES L. | Overall Experience |
Clasificación:

Lots of mouse excretion inside storage.

Terri B. | Overall Experience |
Clasificación:

Some slight miscommunication with not having a lock cutter available, but staff quickly resolved it. Staff were friendly, professional and super helpful!

Terri B. | Reservation |
Clasificación:

The customer service at this location was really excellent. Professional and polite, despite some slight miscommunication about a padlock cutter. Really friendly staff!

michele b. | Reservation |
Clasificación:

There are not enough people on your desk Went to check the u-haul vehicle in and was not able to be (also 4 trucks stacked up and ONE person) inside long slow line. Terrible customer service.

Karen B. | Overall Experience |
Clasificación:

We used U-Haul and their pods for a move from Ont to BC. The communication and tracking along the way was prompt and frequent. We then used their storage facility for a year and give them 2 thumbs up!

Teresa S. | Overall Experience |
Clasificación:

None

MOHAMMAD E. | Overall Experience |
Clasificación:

I really appreciate the way U-haul has supported me. It would nicer if the packing boxes are sold in minimum prices.

Michele W. | Overall Experience |
Clasificación:

Long waits, confused staff, deafeningly loud alarm goes off every 5 minutes in storage area, inaccurate information given. Storage units are overpriced. And had to carry stuff up/down stairs to unit.

aaron w. | Overall Experience |
Clasificación:

Thank you for excellent service and care.

Mariela W. | Overall Experience |
Clasificación:

Our 6 Uhaul boxes were moved from North Van to this location (SE Marine Dr) which was a huge inconvenience, however the staff was great and even gave us the name of movers to help us.

colette P. | Reservation |
Clasificación:

Ashley was so helpful explaining how everything worked when box was dropped off & came back to help close it when stuck. Accomodating with pick up despite mistake made by US booking agent. Thanks.

JOHN D. | Overall Experience |
Clasificación:

Keep it up! Thanks for your services. John Davidson.

Saman S. | Overall Experience |
Clasificación:

My experience was perfect until a phone conversation I had with any employee who told me I need to physically come in to give in a unit (you don't) and refused to ask a manager to confirm.

Oleksii S. | Overall Experience |
Clasificación:

Dirty bathroom and smelly, no soap. Water fountain broken.

patrick o. | Overall Experience |
Clasificación:

Friendly helpful staff.

liana f. | Overall Experience |
Clasificación:

Price was competitive. Service friendly, and helpful. Thank you all.

Elinor W. | Reservation |
Clasificación:

I didn't like the reservation system: your central booking system staff not on site. My call got dropped etc. Then the reservation wasn't found when I got there. What a mess. Staff on site were better

Sai Chung P. | Overall Experience |
Clasificación:

Pat is a super nice and very knowledgeable person. He offered me a lot of help!

DEBORAH T. | Overall Experience |
Clasificación:

UHaul took excellent care of the items I storred there. Its notices about rent due and paid were well-timed and helpful, and when i needed something - like a new lock or a bigger bos - these items we

Kaori M. | Overall Experience |
Clasificación:

I would have given a better rating if the staff weren't so unhelpful. Ended up having to have to call the help line to actually get my unit status to be vacant. Help line was very helpful though

Robert W R. | Reservation |
Clasificación:

Maggie and her brother Pat were simply wonderful in assisting me.

Anthony G. | Reservation |
Clasificación:

Very informed staff both behind the counter and showing me to my locker. Would have benefited from info before hand of necessary documentation needed to check in.

michael d. | Overall Experience |
Clasificación:

U haul charged my creditcard 2 times in a row after i moved out if the unit... very poor internal communication...wasted a lot of my time trying to correct uhauls mistake

Coleen ANN A. | Overall Experience |
Clasificación:

Convenient having 24 hour access!

carol marie d. | Overall Experience |
Clasificación:

Your operation is run well. God work!

HUIYU VIVIAN W. | Overall Experience |
Clasificación:

Nice and friendly staffs through out the whole process. Definitely will use Uhual again

Denzel V. | Reservation |
Clasificación:

Check in took too long

KRYSTAL S. | Reservation |
Clasificación:

My name is spelled kristel

Jayaraman T. | Overall Experience |
Clasificación:

U-Haul has worst customer care via phone in Vancouver. I need to spend almost a week on phone to get hold of my UBox location and arrange for deliver. Finally, I got to deliver without moving help

julien B. | Overall Experience |
Clasificación:

I would say the Ubox experience was a very positive one.

katherine l. | Overall Experience |
Clasificación:

Tony and Sebastian tendered us with huge support to hook our U-box to a 15" truck rented from your location on 13/7. The task was challeging but they gave their best patience, efforts and manners.

richard k. | Overall Experience |
Clasificación:

none

GRANT L. | Overall Experience |
Clasificación:

One of the best and cleanest u store places I have ever used.

christie l. | Overall Experience |
Clasificación:

The staff gave me a unit that was already rented so had to give me a bigger unit then proceeded to make me pay more for their mistake. I tried to complain but manager won’t call me. Not happy at all

JESS G. | Overall Experience |
Clasificación:

The facility on Marine Drive was always spotless and security was tight. I had 24 access and never seen it otherwise even in off hours. Staff is friendly and helpful. Online billing Is convenient

Rachel F. | Overall Experience |
Clasificación:

Hours are not convenient. Dropping off your truck and filling out all the online questions is super inconvenient. Never pick up the phone when trying to deal with you. Hold times too long

rachell m. | Overall Experience |
Clasificación:

Made promises they didnt keep Unprofessional serice on the phone Couldnt answer my questions Told me items wouldn fit in box and they didnt Didnt know where my box was when I asked

melina l. | Overall Experience |
Clasificación:

I always use U-Haul whenever I need storage or boxes or to move. I like the prices and quick service!

PAVEL K. | Overall Experience |
Clasificación:

good place, good staff

Aaron F. | Overall Experience |
Clasificación:

I had to pay for an entire month of storage for an extra 3 days as I had no where to put my things before I moved in on the first. Absolutely ridiculous.

efrem s. | Overall Experience |
Clasificación:

Good service overall. Easy to make arrangements online. Informative videos were a great help. Intuitive and professional on all levels. We have used U-Haul several times and will keep on doing so.

Adam T. | Overall Experience |
Clasificación:

My rental of a ubox has been very challenging. Although the staff on site is usually helpful, the overall system and customer service is terrible. I will be happy to provide additional details.

MUMTA K. | Overall Experience |
Clasificación:

I will NEVER recommend SE MARINE UHAUL. This location is the worst. They have second floor lockers without elevators which means you lift everything twice as much. office needs more staff. hours suck.

min chang w. | Overall Experience |
Clasificación:

Very good

Carlyle M. | Overall Experience |
Clasificación:

On three different occasions I set up a date and time in advance (in store) to access my Ubox and when I got there they didn't have me scheduled. I had to wait over an hour once and no access twice.

Aleesha B. | Overall Experience |
Clasificación:

It was a frustrating experience. The staff needs more training to understand their products and to assist customers. Also the communication between staff failed as they were all on different pages.

cordell b. | Overall Experience |
Clasificación:

I was shocked to find that I was not refunded my payment after I vacated and also cleaned my locker, 2 weeks early! If I had known this y would I vacate 2 wks early I could have utalized the extra tim

ELINA L. | Overall Experience |
Clasificación:

No concerns, helpful staff

Peter H. | Overall Experience |
Clasificación:

Although the building seemed clean there was some garbage and a real bad case of rodents I would suggest that more money be put into that problem Because I had a locker 1 year that had rodents mice

raymond l. | Overall Experience |
Clasificación:

Secure storage, friendly staff

Sandy M. | Overall Experience |
Clasificación:

Very happy with Uhaul for all my moving needs.

judy y. | Overall Experience |
Clasificación:

No one was unfriendly or difficult, but dealing with the front of house staff was frustrating and aggravating by phone (calls were always unanswered and rerouted) and full of wait times in person.

Greg G. | Overall Experience |
Clasificación:

Will go to Uhaul again in the future.

john w. | Overall Experience |
Clasificación:

Very good experience. Like the card access system. Very clean. Price was even right as there was a side post in locker that made for a discount.

angelito b. | Overall Experience |
Clasificación:

.

Kimberley G. | Overall Experience |
Clasificación:

The actually warehouse people were very helpful and friendly. It was the women at the register that I didn’t find helpful. It’s been a while, however I remember not being pleased with their attitude.

Jean G. | Overall Experience |
Clasificación:

My overall experience is good but it was really hard to get someone on the phone to process my move out. I've had to call 3 days in a row where each time I was expecting a call back but nobody called.

Alana C. | Overall Experience |
Clasificación:

No damage to items or box. It took 3 days of me calling your location to get a delivery schedule. Multiple times I was told I'd be called back and never was. Very unprofessional and inconvenient.

Reynaldo Dizon A. | Overall Experience |
Clasificación:

Facility is secured and well-maintained. Great location too!

Jean Baptiste L. | Overall Experience |
Clasificación:

Impractical access, sliding door never opened from the outside.

Kelly Lee K. | Overall Experience |
Clasificación:

With exception to not having the right code for door entry the first day service was great.

MANDY CAROL k. | Overall Experience |
Clasificación:

No comments at this time. Thank you.

CATHERINE T. | Overall Experience |
Clasificación:

affordable, clean, zero complaints!

Madison M. | Overall Experience |
Clasificación:

Need more room for comments if you want valuable feedback.

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