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Kay W.Customer Reviews for U-Haul Moving & Storage at San Tan Mountains
Testimonials From Recent Customers
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Riley, was super efficient and very kind… you know us customers love to talk and tell uhaul what were doing she was great and went out of her way to be supportive and didn't have to do that.. Thank U Riley! Mrs.A Burton
ASANTA B.Nothing very pleased return customer
ALVIN A.There were issues with our round trip reservation that took an hour to resolve at pick up. Everyone was very helpful! When I added an extra day the first time, the lady was absolutely wonderful & made it so easy! However, the second time I added an extra day, I had a man and lady that weren't listening, thought they put me on hold and didn't so I could here a private convo which I had to say hello repetitively to get them to put me on hold properly. When the lady returned to the call she was rude, not listening, and I had to re-explain we had a round trip not a one way. Then I had to make her send proof of our extension because the whole convo was a muddled mess and I didn't want any further confusion. Returning the uhaul, the man was so helpful and did a great job! Overall a great job! Thank you so much!
Noelle J.This was actually our 2nd rental. The 1st one we had to abandon because the meat slicer location in Apache Junction was filled with homeless people who were hitting on my daughter Who had 3 small children in the car while she was waiting for her husband to figure out the 24/7 check out. The code that was provided for the truck didn't work. Therefore I had to reserve a truck the following day for the day after that which in turn caused us to be 3 days behind with our move. I own a moving company in the state of Maryland and rent u-haul all the time for shuttle trucks in trying to reserve a truck in Arizona was a horrifying experience. I flew across country to help my daughter, Son-in-law and grandchildren get moved into their home and because everything got pushed back by 3 days now I don't get to spend the time with my family that I wanted to. Frankly after everything we went through I don't think I should have had to pay for anything. The representatives that I dealt with on the phone were nice and did everything they could to try to help but unfortunately Every which way we turned we ran into a brick wall. Frankly I would never recommend renting a u haul in Arizona.
Jeremy F.Nonthing!
Robert H.The mobile checkin/checkout didn't work. I kept getting an error saying my session has expired.
Scott F.Terrible customer service. Nobody at the counter to help with pick up or drop off.waited 30 minutes to pick up and another 30 minutes when I dropped the truck off.
Timothy S.Check all parts of truck for left behind items. We found two unused diapers in the glove box compartment and the cup holder was filthy. We cleaned it out. But, truck was newer and clean on inside.
Melanie B.Nada
Rolando B.excellent customer service. easy and quick check in and out. lots of vehicles available
David A.Truck smelled of cigarette smoke BAD!!! Felt like I was struggling to breath.
RYAN F.The 2 gentleman that helped with figure out the trailer plug adapter for my old cummins were very helpful and patient with the issues that were a little frustrating.
Eric R.Nada
Michael A.Very nice people, my experience was above my expectations.
Paul V.This was day two of our move with a UHaul truck, different truck this time. It was newer and the ride was much better. We didn't have far to travel but were surprised at the great gas mileage the truck got.
Kathlean F.Garbage was left in the truck
Mary H.The service at this location was excellent, however, the general office at U-Haul should have driven the cargo van to my original reservation location instead of having me drive 45 minutes to this location.
Brooks M.I accidentally left a chain and the straps I bought from this location in the truck and when I called the company they said we didn't and I feel they kept the items . Which is sadly poor services to me
marlene E.I would recommend to a friend.
John B.Very friendly and professional staff.
ESTEBAN P.The truck was clean and ready to go. The staff there was amazing as always. What happened after I got on the road is what sucked. The a/c was intermittent about 10 miles outside of Phoenix. By intermittent I mean it worked for 30 minutes out of 6 hours the first day with close to 100 degree temperatures. Then there was a dust storm in NM so no rolling the windows down. The second day the a/c worked for less than 15 minutes for an 8 hour voyage and about 2 hours was in another wondeeful dirt storm. I was miserable between high Temps and no ac. Had to crack the window for a moment to get the temp down. Lost my voice from the dust storm. The truck pulled to the right and the right suspension would occasionally thump on take off and braking.
John S.The air worked really well. In AZ that's extra important. The truck was clean and gassed. We were able to pick it up early and return it late. Plus UHaul online referred us to some movers that make the move easier.
Kathlean F.Did not do a walk around and I had to come back and pick up the utility dolly because it was not in the truck. The gas tank was below empty.
Diane W.Fast, friendly service!
Brian M.You guys need to let customers setup a profile once and get all the verification out of the way before we show up to get the truck. It shouldn't take 30 minutes to get the keys. I've rented Uhaul several times in the past few years and each time I have to reverify everything, why? It should show you clearly trust me to use your trucks. I should be able to walk in, give my order number pay and get my keys, that simple. But instead I have to jump through so many hoops that could've been handled at the time I booked the rental, in advanced. Your system is archaic, please fix the process this is ridiculous
Trevor M.I think there's anything that you need to do except for ensure that the vehicles that are on the lot are actually turned in. The renter before me had just dropped it off and no one had noticed and it was a surprise that's it.
Brian E.Everything was explained and all the worker were polite ! On return I pulled in under the return “Green tent “ within 5 min I was taken care of ! Great organization skills! I would highly recommend to others!
Lynette D.Professional and friendly staff at pick up and delivery
David A.9.2 miles to the gallon for 1800 miles…. Very, very poor mileage….Truck drove and handled well and comfortable….
Paul W.Hope you service you trucks after every move
Agatha F.Quick and friendly
bradley P.Quick efficient and friendly check in process.
Timothy P.Nothing to improve, well run store!
Paul R.Our issue with Uhaul had nothing to do with this location. We had no business even going to this location because it was 50 minutes away from where we originally requested. No one from Uhaul contacted us with our pick up location the day before, and when we called the corporate number, we were told we'd be pick up at a location two hours away. That is absurd. The overbooking of trailers that aren't even available at the time of pickup is out of hand. Another customer was facing the same issue when we picked up ours. So big thumbs down to Uhaul for that.
Timothy P.Friendly pleasant staff
Ed K.Perfect experience
Dennis K.Keep what you are doing it is working
Steve A.The AC stopped working an hour after I rented the truck. I drove from PHX to LA with no air. The cab of the U-Haul got over 95 degrees. It was so hot my iPhone stopped working. When I went to return the truck the following day, the AC starting working again.
Daniel P.Maybe wash the bugs off the windshield. Didn't have time to take it to wash off the bugs. was just surprised that it was not done. The inside of the cab wasn't very clean. I don't think they cleaned inside for a while. other than that the staff was friendly.
Dina R.The online check in and the process of reserving and trying to figure out what to do once i got there was quite confusing. I think there should be some instructions on what to do once you get to the location included in the email confirming your reservation. The passenger side mirror on my truck also was stuck and wouldn't adjust. The staff was super friendly and helped explain everything to me.
Amanda L.Give more details about the cost, break points, money issues etc..
Vince S.Not a thing.....great service and equipment
Lowell G.The equipment was old with heavy signs of abuse
Stephen C.Great experience/service-thank you!
Pamela H.We have used this U-haul facility 3 times. Each time they have been courteous and helpful.........and quick to get you in and out.
Karen D.the chains on the trailer were too long and it took some adjusting on my part to make sure they didn't drag
mary M.Easy procedure to secure a storage unit, friendly, professional service, and access is good. So far, so good!
KATHaRINE L. | First ImpressionsGreat Staff, Great Service... will be back!
william j. | Overall ExperienceThis is the best storage facility we have ever had! Very safe. Very convenient. Very helpful staff. And climate controlled! Excellent!
Ridgely L. | Overall ExperienceGreat place to keep your precious belongings.
Sherri P. | First ImpressionsWe were extremely impressed with the service at U-Haul. We stored our motor home there and they treated us with superior service. We would definitely recommend them to anyone.
JAN D. | Overall ExperienceI called 1 hour before arriving to confirm our 2 10x10 storage units. When we arrived there were no 10x10 units available. So, we got 4 5x10 units. Our keys to get into the storage didn't work right so the alarm went off because we were there after the office closed.
Ruthann M. | First ImpressionsIt wasn’t really made clear that there were alarms specifically for my door so I thought the code was just to get into the facility not my door
Randi C. | Online Move InStaff very friendly and helpful. I am very impressed of the condition and cleanlyness of facility. Will definateley use again and recommend to others. ¡Gracias!
steve f. | First ImpressionsStaff here is very friendly and helpful. I will definitely use their services again.
Velma E. | Overall ExperienceVery clean and great staff.
Cal M. | Overall ExperienceSuch a clean place, easy access to my unit.
Vicky R. | Overall ExperienceNever had any problems
Jessika P. | Overall ExperienceForced me to pay to rent my unit ahead of my reservation date and would not help me fix the error. They also did not have my trailers I rented ahead of time. Very rude and poorly managed. System was down when I tried to return the trailer. All around disappointed with uhaul online and its lack of communication
Meilin M. | Online Move InThankful for the assistance we received in making our out of state move easier..from the boxes to trucks, trailers, and storage units Uhaul was there for us. It's been a pleasure working with you all.
Carol V. | Overall ExperienceThe staff went above and beyond to accommodate our RV storage needs. We were pleasantly surprised and would recommend to others.
JAN D. | First ImpressionsWe had a great experience with this center. Moving back to the US after living overseas with the military we didn't bring anything to AZ. We purchased every local here and stored it until we moved into our home. We ended up filling up two of their big storage units. The staff was very helpful and friendly.
JOEL J. | Overall Experiencego-to for great service and price! thanks for keeping the standard.
TaLisa L. | Overall ExperienceI rent an RV space and this Locker
Marvin P. | Online Move InGerry was more help in the five minutes than any of the crew combined over the past year and a half
Michael Z. | First ImpressionsThe staff at this facility is very helpful and courteous. Site was kept spotless. Also, uhaul has the best storage rates in my area. I highly recommend this uhaul location.
Gerald M. | Overall ExperienceGreat first experience so far. Really friendly and I live the facility.
Andre W. | First ImpressionsStaff was friendly n easy to do Business with will be using the queen creek u haul again
Jeremy P. | First ImpressionsVery nice facility, well maintained and staff was very friendly and helpful.
David H. | Overall ExperienceMost of the staff was pleasant. One staff member was very short and not helpful. She was the main reason i would not come back to this store. secondly the gate clicker never worked. I had four staff and the manager look at it. Not once did it work. Had to be let in every time i went to get my camper and storage.
Jonathon s. | Overall ExperienceThe self storage feature was very convenient. I liked having the dollies available to use. The service elevator was closeby. We had a few newbie glitches but overall it went well.
ELISE B. | First ImpressionsHave the phone go directly to the facility!
john n. | Overall ExperienceThank you so much for all of your help and the 5 spaces we needed to store our life!
Amanda H. | Overall ExperienceWould be nice if the RV storage area was paved and a dump station was available 😊
william j. | First ImpressionsI was trying to move my payment date by a couple of days because my Soc. Security check changed dates I will receive it and I was told I absolutely couldn't change the date. Furthermore, if I don't pay by my designated date or within 48 hrs of it, I will be charged a late fee of $25.00. My check would reach me 48hrs after the extend time period. For a senior living on the edge, $25.00 could pay for a lot of prescriptions for me. So, I am having to consider moving to another storage facility because I-Haul simple won't work with me.
Debbie B. | First ImpressionsThe only reason to submit this review is for the GM of this facility Jason T. One evening at the facility I was attempting to leave when the gate shut for the night right in front of my vehicle. I got in contact with Jason about the situation and he was very RUDE and unprofessional. It sounded as if he was too busy or too important to worry about the problem I had at his facility. We ended up contacting a very helpful uhaul employee who assisted us in getting out.
michael w. | Overall ExperienceThe staff was great but it was a nightmare moving from out of state just to find out that uhaul storage gave my reservation away.
BRANDON J. | First ImpressionsI am glad to no longer need a storage unit but my time spent at the San tan mountain location was very nice! The unit was conveniently located and it was just what I was looking for at a competitive price!
Zackery H. | Overall ExperienceStored our furniture for 10 months, due to COVID. Excellent facility. Very helpful friendly staff.
Russell L. | Overall ExperienceThe jung kid who was helping me he was just making me waist my time when he went to show me that unit storage he didn’t opened it and I,went back to the store looking for him to come back to open the unit storage so it was just running around back and forth waisted my time.
MARIA H. | First ImpressionsGreat job
jim s. | First ImpressionsGood coffee
MARIA M. | First ImpressionsScrews from the construction of the awning are all over the parking and storage area on the ground. I have had flat tires on my brand new truck. I let someone at the facility know that they need to drag a magnet over the area and I was told that they have the magnet part, but. Nothing to pull it with. Why is that. If they know and agree it is a problem maybe they need to rent one just like customers that don't have trucks or trailers rent one from u-haul. I worry every time I enter the storage area. A flat tire on an RV can be very dangerous.
Bob E. | Overall ExperienceYour facility is so clean! What a great job your staff does to keep the climate control building spotless.
Leslie C. | Overall ExperienceOur storage with uhaul was without question the best experience of this move from San Tan Valley, Az to Waller, Tx.! However we recently received an email stating that we owe tolls for a move that on every highway and interstate we traveled there are no tollways between one residence to the other or any roads we may have traveled, this becomes very unsettling. Maybe since we turned in our rental almost 2 weeks ago uhaul should look at the individual who rented after us!
Christopher B. | Overall ExperienceThe whole crew is friendly and always willing to help.
Marvin P. | First ImpressionsExtraordinario servicio al cliente
Rachael C. | First ImpressionsI did have one employee give me wrong information and did have a complaint about the information, He gave me a new remote fab and said both fabs I had would work to open the gate AND it didn't work that way...
Randy S. | Overall ExperienceCouldn’t have gone any better!!!
Ivan H. | Overall ExperienceFriendly staff and everything went smoothly. Now on another note, if you could dim the light at night time in queen creek that would be great. Hard to enjoy the star when you're the brightest building in town. Maybe tiny the windows so your a/c bill will go down. Customers know how to find you without the super bright light. Gracias
Kevin B. | Overall ExperienceSuper friendly and helpful staff! Super easy to unload with the set up of the facility and available carts. Far cleaner than I would have ever expected.
William C. | First ImpressionsUhaul as an overall was horrible experience... 2nd time renting trucks from them & over reserved trucks, they wait till last minute to tell you this! They charge you a whole month, even if you don't use half of it.. Hopefully NEVER have to use them again, just the absolute worst experience ever
kenzi g. | Overall ExperienceAlways great service and friendly helpful staff
Rich I. | Overall ExperienceVery happy with the service we received obtaining our RV storage spot. We were shown multiple locations on line and were able to select the one we preferred.
Robert S. | First ImpressionsCharged way more than we were quoted. I will not be back.
Timothy S. | First ImpressionsFast and easy check in.
Dennis W. | First ImpressionsIt seemed like we were bothering the staff a little bit. When I went into the office to get the lock, they told me to just take one off the shelf then I mentioned that their was a large dent on the top of our unit because I didn't want to incur charges for damage and they didn't mark anything down.
Carly R. | Online Move InVery nice people in there. They were very well trained so great. Job
cheryl t. | First ImpressionsGreat service, friendly and helpful staff
Rich I. | Overall ExperienceAlways helpful and worked with me 😊
Glenna m. | Overall ExperienceVery professional and helpful at this location
Melissa V. | First ImpressionsSuper clean facility. Helpful staff. Very good pricing. Highly recommend
Sean M. | Online Move InPrices are so much better than any other storage facility! People are so friendly and helpful, they have gone above and beyond to help me with whatever concern or problem. Very happy with them!
Gary E. | First ImpressionsThe staff was kind and friendly from the day I moved in till the day I moved out.
CAROLYN K. | Overall ExperienceStaff was courteous, friendly and helpful
Carlos M. | First ImpressionsI was instructed to swipe the security card Prior to entering the building. We did that and yet the alarm still went off on our unit when we opened it. When we closed it and had to open it again the alarm went off again. My husband has hearing aids and when alarm sounds so close to him at such a high level of decibels it is painful for him. So we're not very happy
Teresa M. | First ImpressionsPerfectly clean storage! Thank you
Elisa B. | Overall ExperienceThe management and the staff are wonderful people and they go above and beyond to help! I would recommend them to anyone who is in need of their storage services and facilities.
William H. | Overall ExperienceI had a great experience with U-Haul Moving & Storage At San Tan Mountains. The facility is clean with comfortable temperatures. The staff is friendly. They have 24 access at an additional charge, if requested. I did not have 24 hour access and when I was moving my belongings into the unit it ran a little long and I ended up being locked out of the facility with a few large items still in the moving truck. I was able to get in touch with the General Manager, Kristara, at 10 PM on her personal # which is listed on multiple signs throughout the facility. While it was clear I woke her up she was more than accommodating and remotely granted me 24 access to the storage unit for the night so I could finish moving in. I was very impressed with the customer service of the entire staff and Kristara deserves extra recognition. I appreciate the service and would definitely recommend this facility to anyone in need of moving and storage services.
Greg B. | Overall ExperienceEveryone at this location is extremely helpful and friendly. I felt safe and secure personally as well as my belongings.
MICHELLE W. | Overall ExperienceThe staff is great, they deal with a stressful public that is not always kind. The only drawback is you can book online and then the space is not available.
Steve D. | Overall ExperienceWe loved having the Free carts for moving items and the elevator was so handy. Also it was great to have a bathroom near our storage.
brian E. | Overall ExperienceGreat customer service. Very friendly and efficient in providing the service. Clean location with easy access. Staff was very helpful in determining best options for needs.
Rich I. | First ImpressionsEmployees have been over and above on helping and service.
Willie S. | First ImpressionsKristara was so helpful. Made our experience amazing
Rebekah B. | First ImpressionsEvery one was nice and helpful even when you call. Call wait time could be better but good.
Delores H. | First ImpressionsSuper helpful staff and manager.
Crystal M. | First ImpressionsEveryone at the facility was very helpful and made our process of moving across 9 states to relocate much better than expected
cynthia d. | First ImpressionsYou guys are awesome. I have stored items at your facility and have also rented/returned U-Haul trucks from you several times and have always been impressed with your service and willingness to help. Thank you so much, Tom
Thomas T. | Overall ExperienceThis facility is very clean and well maintained. Was very pleased with everything here.
Dora G. | Overall ExperienceThe young man that helped use was great!! The person I dealt with on the phone that told me I had two storage units but it wasn't and did not inform use it was on the 3rd floor. Bad on that part. It wasn't in Queen Creek.
Tammy K. | First ImpressionsThey made everything possible without any complications without any complications thank you so much for all your help for all your help in making this move an easy transition for me
Lee G. | Overall ExperienceI hate the phone center approach. They put you on hold forever. I want to talk to the local people when I need to.
Karla S. | Online Move InHelping and friendly staff for my storage needs. The storage facility was very secure and convenient.
Damon R. | Overall ExperienceStaff is very friendly and helpful. I highly recommend this UHaul site.
GERALD M. | Overall ExperienceGreat staff
Larry S. | Overall ExperienceI first tried calling but was on hold for 40 minutes. I decided to go in here at once I was in everything went smoothly.
Tammie M. | First ImpressionsExtraordinario servicio al cliente
RAESHELLE T. | Overall ExperienceThe rental for the storage went smoothly. The facility was clean with plenty of carts. I just would be leery of renting a truck again. I purchased safe move, but when I returned my truck with accidently minor damage I was told it was not covered??? Somehow 2 of the workers thought is was covered, but a female (red hair) I assume was in authority said "Oh no that is safe move"???
Damon R. | First ImpressionsThe staff was so friendly and made move is so simple.
Geneva G. | First ImpressionsGreat in door storage
Lee G. | First ImpressionsThere is no where to drive your vehicle into the indoor storage place to unload and it is difficult to unload in the AZ heat
Rebecca Z. | First ImpressionsWe reserved a ubox and they canceled it on us last minute. This location had us move our stuff into their storage but has been zero help at getting us another ubox scheduled. Now our stuff sits in storage and we're leaving state no one can seem to get us a ubox which what we need to get our stuff shipped. Just incredibly unhelpful.
Tony A. | First ImpressionsRated average due to the location not having the 15x10 unit I reserved. Otherwise I would rate excellent.
David T. | Overall ExperienceVery clean and extremely friendly and helpful staff!!
Sheila F. | Overall ExperienceAssistant manager Ricardo Lopez vs very helpful and pleasant employee I encourage you though give him some Rewards thank you
NICOLA P. | First ImpressionsYou charged me on the 21st and I was out in the 20th
Stephanie S. | Overall ExperienceWe made a reservation for the 2nd floor and were put on the 3rd. We just moved to Queen Creek from Illinois. The lady and man office workers were rude to our semi truck driver. They would not work with us on where to park to to be convenient.
Dave B. | First ImpressionsProfessional and available
James S. | Overall ExperienceThe associate who helped me was great. I have an issue with Uhaul as a company. I made a reservation and told they overbooked and it was happening everywhere. I lost my booking but the location I was sent to 2nd was unwilling to give me one of four units they ad because they had 30 reservations for them. It's crap customer service from corporate to allow this. I'm grateful to the associate and manager at this location for finding me something. Even though it was bigger and cost more. I had no options left to me.
Sandra J. | First ImpressionsEverything was great, the staff is the Best !
ROSIE S. | Overall ExperienceI had issues with billing because I was not told how to pay and I was not billed. So I went pass due and had to call the facility to get my due date and then paid over the phone.
Joy J. | Overall ExperienceThe Uhual facility would be closed early and I was never given a pin to enter Only my swipe key to check in. This would be so inconvenient because the huge sign on the door says they close at 10pm but I would go at 8 or 9pm and could get in because it was locked.
tiana t. | Overall ExperienceI was disappointed my reservation for a 10 x 10 storage unit was not available. My reservation was not honored. That tells me the unit was given away before I got there.
Tyren E. | First ImpressionsWith all the drama in today’s world, a cheerful and professional staff, with a great facility make life much easier.
Dennis W. | Overall ExperienceThe elevator broke the day I was moving and I hade to carry half of my things down 3 flights of stairs which was very challenging and frustrating
Scott P. | Overall ExperienceRude didn't like them at all
enoch p. | Overall ExperienceThey couldn't find my reservation
mark a. | First ImpressionsNever enough front counter personnel- always a long wait to get waited on
Randy J. | Overall ExperienceDidnt like the rate increase. But otherwise everything was great!
JUDY R. | Overall ExperienceWorked with Mya setting our reservation up for RV storage. She was a complete joy. Nothing difficult about the process. Thank you Mya
Sherri P. | First ImpressionsVery pleased. Will go back when we return to phoenix.
JACK M. | Overall ExperienceStaff on site went above and beyond to assist me, especially Robinson.
Deandra G. | First ImpressionsHad RV in storage there was suppose to be power for 2 hrs a day. I was away for a few months returned to find unit dead and that there was no power at all at the pole they had me park beside. Brought a charger went inside to ask if they could turn on power about 15 people in line all signing up which takes 10-15 min per customer as I found out waiting for 20 min, so I gave up and phoned a tow truck
Jeff E. | Overall ExperienceThe guy there was helpful, but started to lose friendliness when we asked for help with something again. Other than that it's a great storage so far!
trevor h. | First ImpressionsOnly issue was an owl nest above my RV, so I had a major cleaning after we got it out. Otherwise, it was great!
Jay P. | Overall ExperienceGot my refund for my deposit and I was given a free month on a storage unit even tho the email I got for a free month was for a different location. Excellent service!
Andrew P. | First ImpressionsI appreciate the fact that they did not charge me for an additional rate when i moved out 2 days after payment due.
Laura S. | Overall ExperienceAll the staff members there on 03-30-21 were amazing ... They answered all my questions and were very helpful! I hope I get to talk with them again when I go pick up my next rental in two weeks! They made the whole experience much better than I expected!
NICHOLAS B. | First ImpressionsI needed a bigger unit but none were available. They gave me 2 small ones next to each other.
Laura C. | Online Move InHad to go find my truck (behind another truck). Windshield dirty. Could barely see out. Asked to be shown entrance procedure & was. Agent did not seem to care if renting or not. HOWEVER, upon returning truck when done, He was super nice and helpful. Guess he is not a morning person.
harold w. | First ImpressionsStaff was friendly and the facility was immaculate.
Dennis G. | First ImpressionsEveryone was so helpful and courteous it was a nice experience. Gracias
ERIC M. | First ImpressionsWas very happy with the customer service I recieved
Michelle E. | First ImpressionsAppreciate the experience so far; VERY helpful
Donna M. | First ImpressionsOnly concern I would have is when we were moving into the storage facility in August the exterior lights did not come on at dusk and we were told they were on a timer and it made it difficult to see outside until the lights came on. The facility was very clean and had plenty of moving dollies.
Rosanne A. | Overall ExperienceVery nice facility and friendly. I did think it was a little expensive compared to other RV storage yards
Glenn W. | Overall ExperienceThe lady that helped maintain the cleanliness of the facility was exceptionally sweet and helpful!!!
ava a. | Overall ExperienceI unfortunately could not for everything into the unit reserved. The entire staff worked with e to try and coordinate "enough room". Unfortunately, the rate for two units would have been to high. Regardless, they were absolutely wonderful in working with me. The one and only downside to the unit, is having to stack 10' high to utilize the space.
Deborah S. | Overall ExperienceVery clean and the employees are very nice.
Susie H. | First ImpressionsWe had a great experience. Very professional staff and building was very clean.
Patricia K. | Overall ExperienceI have had my storage with you all for almost 3 years. I needed outside storage rather than an inside because of what I needed stored. You didn't have any and I had to go somewhere else.
Grace H. | Overall ExperiencePolite efficient customer service. A great value too!!
Jacalyn M. | First ImpressionsThis is a great location, I appreciate the staff there. They are professional and courteous. I need a ball put on my receiver and the did for no charge and quickly, they did the same when I needed my car's light connection tested. Good Job!!!! And thank you.
Kenneth E. | Overall ExperienceFirst I find it very hypocritical and disrespectful that they are telling their customers to wear masks when none of their staffs wears them ever. My issues started right away when I went to open the unit and they put it under my fathers name instead of mine, even though I told them multiple times the unit was for me. This caused problems with charging for the unit which resulted in my having to pay late fees. They had me buy one of their locks for the unit, then a couple months later denied me access to my unit until I bought another kind of lock from them. Saying that it's part of their policy but there was nothing like that in the contract. Now I'm finally closing the unit and decide to rent a 10" truck for my move to Florida. They wouldn't "hold a reservation" for us saying it was "first come, first serve", which makes the point of a reservation pointless. When we arrived a day early for fear that they wouldn't have a truck for us, we found their lot was filled with 10' trucks, so I don't know why they couldn't reassure us that they had a truck for us. As we were checking out the storage room, the attendant closed out the account which subsequently locked us out of the storage room, when we had already informed him that we were about to clear it out. They said just go unlock the room and the alarm will sound for a little bit. Great security right there. The staff here is unfriendly, unprofessional and unhelpful. We had to go find the truck ourselves! The truck they gave us WAS. NOT. CLEAN. But neither were the other ones that day. We found all kinds of debris, and even a used mask left inside the truck. The driver side windshield wiper is broken and scratching the window. The passenger front headlight is obviously loose and is almost like a strobe while driving. As we are half way through the move, driving through Texas, the oil gauge starts to drop and the truck wouldn't shift into gears correctly without making a popping sound. It was also at this time the brake felt a little wobbly too. Why call for a reservation when they aren't going to inspect the vehicle for a long distance drive?!? They were told over the phone where the vehicle was heading. The least they could've done was make sure it was operational. This location is the absolute worst and no one should ever store their belongings here or rent any vehicles from them.
MICHAEL J. | Overall ExperienceGreat place, great people working there.
timothy f. | Overall ExperienceEverything was great.
Jeffrey P. | Overall ExperienceWe got a storage space the next day of inquiry. Everything was explained clearly. Facility is clean and organized.
Patricia K. | First ImpressionsCould use Trash containers in the aisleways of the facility. Had to bring a handful of trash down 3 floors and to the office for proper disposal, why? Facility was clean and it's nice that it is all indoors.
Dennis H. | First ImpressionsEveryone was very friendly and willing to help
JEFF M. | Overall ExperienceKristara helped me fix a billing problem that was causing me grief, I am appreciative of her and her team!
AUBERY R. | Overall ExperienceGreat Price on a Storage space. But after I was randomly told I could no longer park my service truck at there facility. I was told that commercial vehicles could not be there. I still see commercial vehicles there as I drive by. I don't understand why? Would have been nice if the MGR would have told me from the get go. Not recommended.
Michael K. | Overall ExperienceI cannot say enough good things about this Uhaul location. Not only was their staff professional but have went above and beyond for me. The regional manager Sandra was understanding and helpful during a time of uncertainty for everyone. If I decide to use uhaul again it will strictly be because of her work ethic and treatment of customers.
Suzanne K. | Overall ExperienceFue un placer, almacenar mis cosas personales con ustedes. Me senti muy protegida. La unidad estaba limpia, y muy facil el acceso a ella. Gracias por hacer mi mudanza fantastica. Francia G Cruz Rosario ❤
Francia C. | Overall ExperienceU haul facility in Queen creek on Hunt highway was great and . They were very helpful with all my needs.
Joseph F. | First ImpressionsReviews on Google are pretty spot on. Strorage is GREAT! U-haul moving support (trucks, trailers, etc) infrastructure is dated and broken affecting customer service and hasn't evolved in many decades. Extremely happy with storage so far. Plan to review very positively if it continues at this level.
ROBERT H. | First ImpressionsWe needed a place to store a majority of our belongings during a remodel and move. We selected the UHaul location because it was climate controlled, affordable and easily accessible. After 10 months of storing our stuff we were ready to move out and the process couldn't have been any easier. All of our items were clean, the unit remained free of dirt, debris and bugs/rodents. Zero issues. The facility is very well kept and cleaned. Every time we visited the unit we saw cleaning crews taking care of things. I would highly recommend this facility for your storage needs.
Kristy W. | Overall ExperienceThe staff were superb and the facility is first class. The only draw back is trying to reach the location directly by phone. There does not appear to be an option for leaving a message at that location as the majority of the calls go directly to the U Haul call center. Other than that a great facility..
dave b. | Overall ExperienceRobinson was awesome with a great attitude and very accommodating
Michael R. | First ImpressionsVery helpful and courteous staff. I will use U-Haul again! Thank you!!
James B. | Overall ExperienceMade my move quick and easy. Friendly helpful staff and great location.
Leandra R. | First ImpressionsAgent needs more training. Didn't quite know what storage spaces were available via screen. I made reservations months ago and was told that 'your space is guaranteed'. When I checked with actual location they said 'sorry-no '35 ft spaces are available'. I explained what I was told about my reservations but they just said can't help you'. I had to go to a 40ft space for more money as it was all that was available. Why didn't I have a space reserved???
Lance T. | First ImpressionsI was favorably shocked that was able to select, rent, pay for and moved into without anything except my phone and credit card numbers. It was fantastic.
Rex M. | Online Move InEveryone was polite and professional. My experience at this facility excellent. To all the staff working on 11/05/20 Thank you so much for all your help.
Joe V. | First ImpressionsThe experience was easy and convenient
Gregory L. | Overall ExperienceOnly problem was single elevator for large building
Jennifer R. | First ImpressionsVery helpful and accommodating . Very friendly and helpful. Place was clean and I feel very comfortable leaving my belongings there.
Michael F. | First ImpressionsStaff very helpful and friendly glad we found this facility would highly recommend to others
Lindy W. | First ImpressionsCadan was very helpful and friendly. He was very patient and knowledgable
Robert E. | First ImpressionsWe had never rented at a multi-floor storage unit. The loading dock, elevators, and the moving carts were a life-saver! Great experience! Would definitely recommend! Remember to swipe in and out, follow the policies, and you'll have a great experience too!
Steve R. | First ImpressionsVery nice facility, well maintained and clean.
william B. | First ImpressionsExceptional staff & facility!
Felice C. | Overall ExperienceThe employees don't always wear masks. The policy of not pro rating the cost of insurance or the length of the rental is a license to steal.
Steven B. | Overall Experiencegreat facility and service
timothy f. | First ImpressionsOverall very impressed with the staff, facilities and moving/storage experience.
Bill M. | First ImpressionsWe have used your facilities for years in different towns and states. We have always been satisfied. Gracias
Fred S. | First ImpressionsExcellent customer service and the facilities are impressive, clean and roomy.
Linda S. | First ImpressionsGREAT COMPANY!
MARILYN L. | First ImpressionsMy only concern is the automatic lights did not come on at the unloading dock right away as it got dark. It made it difficult to see while moving in. Just need to adjust the timer. Also, there wasn't a trash can near the unloading dock to throw away trash as you clean the truck to turn in. But the employees were very helpful and friendly and we really appreciated the use of the dollies. The facility is so clean and smells great. =)
Rosanne A. | First ImpressionsTruck used a lot of oil. Truck had head light issues.
Donald R. | First ImpressionsRobinson assisted me and he was one of the best customer service experiences I've ever received. The facility was in a great location and one of the nicest places I've been too and we've used UHaul for years.
Lisa K. | First Impressionsassigned unit given with reservation was double locked and in use, had to get uhaul rep to look at and change to different unit causing an extra 3p minute delay to move in
Carlton H. | Online Move InFirst customer rep was not that knowledgeable but the supervisor ended up helping him through. He also kept referring to how tired he was which may have contributed to his lack of efficiency. That's why my rating is barely above average.
Nelson S. | First ImpressionsGreat service
Lisa N. | First ImpressionsEveryone was extremely friendly and helpful.
Shalee D. | First ImpressionsRobinson offered genuine service and made sure our needs were met!
Phil W. | First ImpressionsGreat customer service!
STACY P. | Overall ExperienceMore counters open. Seemed to have a lot of employees but only two front counter people and on a Saturday could use more.
Randy J. | First ImpressionsSandra is and was great!!! She went above and beyond!! Day I was there I was exhausted and overwhelmed with my moving experience! She was empathetic while being professional. The day I was there the internet was down and very busy . I highly recommend her for salary increase!!
Arlene M. | Overall ExperienceI went to park my trailer and a large John deer was parked in my spot and the spot next to me and no one knew who's it was. Luckily there was a single spot left for me to park.
Erin F. | First ImpressionsMask are mpt being enforced or worn by emplyees......
Dawnelle H. | First ImpressionsI love the convenience of the location, knowledgeable, friendly staff and the availability of units.
Sharon H. | First ImpressionsVery helpful and easy. Thanks
Robert T. | Overall ExperienceThe only issue I had was on billing. We only used half the month and when I asked the associate about a refund for the unused days she said we didn't owe any money. I asked again and she again said I didn't owe anything. It was a fellow customer who told me they did not pro rate unused days. Other than that it was a pleasant experience.
Nick P. | Overall ExperienceI'm glad I chose this particular U-Haul location because everyone was very courteous and professional.
Jose T. | First ImpressionsGreat Staff (Landon) and a great Manager (Sandy). Very meticulous and clean with proper precautions during this time of COVID in Arizona. Nice team and very conscientious.
Charita F. | Overall ExperienceVery good. The only thing is when you call them on their direct line it is forwarded a Customer Service representative, who has no idea of the operation of that particular U-Haul Center. Respectfully, Richard MacTavish (928) 446-1714 rmactavish@cox.net
Richard M. | First ImpressionsNice. Facility with easy access. Staff were competent and friendly
Keith H. | First ImpressionsDifinaly I will recommend U-Haul
German H. | First ImpressionsI wanted to thank your general manager Sandra Gutierrez for being so polite when I met her for my storage needs. Tell you the truth, it was her personality that made me pick your storage service. Thanks again. Tim
Timothy B. | Overall ExperienceDid contactless contract Followed directions To access unit No paper maps on walls to help direct you Arrived At unit which was supposed to be unlocked and still has green zip tie on it Tried emergency box for assistance no answer Called local number got call center who can’t connect you can only send a message no idea when that will be read Sent other person with me to the office to get a person Defeats contactless Contract and entry
Lynne S. | First ImpressionsWe have had multiple issues with the billing system and administering it. The first couple months they couldn't figure out how to setup autopay and assessed late fees and then when my card was compromised they simply charged a late fee and moved on. Bad business. The Trailer next to my RV was plugged into my power and blew the GFI taking my rig down and killing the batteries. They're still learning how to be professional. I'm out, not interested
kevin m. | Overall ExperienceThe elevator on the west side of the building needs to be maintenanced. it leaves a 2 inch step to go over coming out on the main floor. Was tough to get heavy carts of stuff over it. Otherwise great facility and most of all great staff. We were always treated well.
Penny D. | Overall ExperienceThe best costumer service, the gal was so super awesome! Gracias
Sally S. | First ImpressionsBeautiful location, the RV storage is large and functional.
Lorie S. | Overall ExperienceThe staff was kind and helpful. Your facility is clean and well stocked. You made our move incredibly easy!
Tara A. | First ImpressionsMy only complaint would be that I was in the hospital for 4 weeks and my husband was trying to juggle work, caring for our Great Dane, coming to visit me (I almost died) and move into our new home. So it took him 2 or 3 days, I don't remember, into our next month before he could get everything out of storage and we were charged for the whole month. This was not normal circumstances and when he called to explain he wasn't given any consideration. After paying $303 a month since May it didn't make us feel like a very valuable customer.
LINDA H. | Overall ExperienceStaff was very helpful and understanding
Brad S. | First ImpressionsEverything went as planned with my reservation. Great job.
Ed W. | First ImpressionsThis is an amazing facility and the staff is awesome.
Michael O. | Overall ExperienceVery professional and knowledgeable.
Mark S. | First ImpressionsVery courteous and efficient service.
Gregory L. | First ImpressionsGreat seamless experience and friendly staff
Jaron W. | Overall ExperienceGreat facility, helpful staff and the best part, lots of carts!
rick m. | First ImpressionsComputer did not let us access previously made booking but employees made sure we still got everything we needed.
Melissa M. | First ImpressionsI was so nervous about storing my stuff but your facility and staff made it so easy and wonderful. Excellent experience.
Vicky A. | Overall ExperienceThe facility was very clean. The staff very pleasant and smiling. The manager helped me and answered all my questions. She even helped me with my boxes and explained everything to me. Amazing place!
Donna B. | First ImpressionsEvery time I come in this store the staff is professional, friendly and helpful!
Michael O. | First ImpressionsGreat place to storage your belongings. Place is secure and staff is very helpful and friendly.
Porfirio F. | Overall ExperienceIt was a good experience people were very nice and friendly
denis P. | Overall ExperienceMove in date was actually January 13, 2020. Thank you for being so accommodating. I think it is the beginning of a good relationship!
Susan M. | First ImpressionsVery friendly and informative staff, explained everything in great detail leaving me with no questions.
Charles V. | First ImpressionsSandra Gutierrez was outstanding in helping me. Her experience..knowledge..and customer service is exceptional.!! Thank You ...
Randall P. | First ImpressionsStaff was professional and courteous
David C. | Overall ExperienceThe staff was very friendly and helpful.
Omar A. | First ImpressionsMade my moving experience much easier. Great staff was always helpful and courteous.
Montry C. | Overall ExperienceVery friendly and knew her product. Cam
Cameron L. | First ImpressionsVery nice people also very clean facility.
denis P. | First ImpressionsI have used U-Haul for 3 moves cross country. I would recommend keeping a list of people and prices for movers to hire for loading/unloading within their companies communities. Excellent service!
deborah w. | Overall ExperienceVery good experience, appreciate their service.
BARRY R. | Overall ExperienceThe staff was all great. I was unsure about having a second floor unit, but the onsite dollies and freight elevator made it pain free...was the easiest part of the whole move actually. ¡Gracias!
Jeremy W. | Overall ExperienceAmazing customer service and great facilities.
Amy S. | Overall ExperienceThe manager was excellent. The facility is clean bright and extremely well maintained. a 1st class facility with 1st class staff!
dave b. | First ImpressionsCustomer service was excellent!
Brian w. | First ImpressionsA very good experience. the check in staff were excellent. Friendly and explained everything extremely well. Your facility is 1st class. It is clean ,bright and very well run.
dave b. | First ImpressionsThe move in process was smooth and simple.
Chalet F. | First ImpressionsMy move in experience was fantastic thanks to Julian and especially Sandra. She deserves a raise, a pat on the back and an atta girl. She was phenomenally kind, caring, helpful and professional.
Deborah N. | First ImpressionsGreat experience
Veronica H. | Overall ExperienceU-Haul has an amazing storage facility and our move in was an easy process. Employees were easy to understand and extremely helpful, unit is climate controlled, and clean. Awesome experience
Julie F. | First ImpressionsThe ONLY negative I have about your facility is concerning the "orange" disinfectant being used. It takes my breathe away to the point I feel an asthmatic attack coming especially when in elevator.
Keith b. | Overall ExperienceEveryone was really nice and answered our questions. We are very happy to be storing our belongings at U Haul. .I will be spreading the word. .
kimberly h. | First ImpressionsStaff was great getting my uhaul van and getting me into a unit. The facility is soooooooo clean!!! Thanks!!!!
James H. | First ImpressionsNo problems at all. On time very professional employees.
Porfirio F. | First ImpressionsFriendly U-Haul representative. Clean and new facility. Climate controlled working well and needed due to Az temperatures. Several carts for use in good working order.
kathy d. | First ImpressionsThe rep was very friendly and helpful.
APRIL B. | First ImpressionsOur whole experience with U-haul was pleasant.
Lois K. | Overall ExperienceMoved from Washington and UHaul was very accommodating! Always helpful
Debbie A. | Overall ExperienceAgents were very good and helpful.
Gary D. | First ImpressionsA beautiful new store in our area. Jennifer was very helpful with our transaction. Would recommend U-Haul.
Lois K. | First ImpressionsThank you for helping ease my fears in have to store by belongings. I staff went above and beyond to make sure my things were safe.
Joseph M. | Overall ExperienceSan Tan location are very helpful.
John D. | Overall ExperienceVery nice location and the staff was friendly and informative.
John N. | First ImpressionsExcellent staff and very convenient facility
Clayton H. | First ImpressionsBeautiful facility!! Super convenient docks and carts and elevator. Just amazing!
Tom R. | First ImpressionsGreat people working at this location
Barbara K. | First ImpressionsIt took us 2 sheds and 3 hrs the ladies brought us out water and we so appreciated that!
Steve I. | First ImpressionsSandra is an awesome employee!! Loved working w her every time!
Patricia R. | Overall ExperienceGreat service took care of all our problems we had.
John D. | First ImpressionsGreat, just wish it was a little bigger.👍
Darrell N. | First ImpressionsThe check in team were efficient and professional.
David C. | First ImpressionsEveryone was very helpful and kind.
Elizabeth M. | Overall ExperienceClean and safe area, staff was always friendly and helpful.
Richard O. | Overall Experiencevery professional and helpful staff!
Christina G. | First ImpressionsEveryone was very service oriented, and accommodating. Kind and stress free experience! Thank you so much.
Kim B. | First ImpressionsVery easy in little time, thank you.
BARRY R. | First ImpressionsAll around a great experience
deborah t. | Overall ExperienceGreat people working here, very friendly and willing to help. The move in process was very smooth.
Christina P. | First Impressions