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ELMERJUNIOR M.Customer Reviews for U-Haul Moving & Storage at San Tan Mountains
Testimonials From Recent Customers
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Milage was off on the rental form. No one walked me through the use of the vehicle. The windshield was cracked, and they failed to advise me of that fact or notate that information on the rental form.
MICHAEL H.Not a thing. Jason and the staff were friendly and very professional.
RICHARD C.Nothing. Staff was awesome- very helpful and got me taken care of quickly.
WILLIAM W.I the truck I had, ran ok ,very noisy and high miles. Had some trouble with the light in box.
DAVID R.I have a customer action file opened on December 31st,, its January 10th there has been no response to my inquiry, there has been no acceptance of responsibility for my Pod being in town since December 17th, and scheduled to be delivered December 30th and not showing up until January 3rd. you charged me the delivery fee December 30th, your customer support acts as though they have better things to do when i call asking about where all my belongings are. This delay caused me more out of pocket expenses for food and delivery because items to cook and eat were in the pod. I had to sleep on the ground because my air mattress was in the pod that was delayed, I am very unhappy with the service received and will be reporting this to the BBB and posting on social media. I scheduled that drop off date for a reason. It is very unfortunate that your customers are not important enough to honor a contractual agreement. There was no weather delay, there was no act of god or any natural disaster preventing my pod from being delivered on time.
Nicole P.Everything was great! No suggestions or complaints at all. ¡Gracias!
KIMBERLY M.This location is charging 13.5% tax when the tax is under 9%. When I questioned this they said the “computer “ does it and there is nothing they can do about it.
RICHARD DENNIS R.Excellent customer service! Thanks
Rick S.Definitely honest people here. Left sunglasses and called back - they looked, found and are holding aside. Doesn't always happen! Check in & check out super easy, too. Will rent here again.
Amalia G.Excellent customer service !
STEPHANIE C.Great experience Great service Ethan and Jeff and very helpful and very friendly. Thank you very much . 😊
BROCK P.I hired additional moving help. Original start time was supposed to be 8:30 they showed up at 9:40. They barely finished a 2 bedroom, living room in the 2 hours. The second crew to unload were mediocre at best.
EDWARD V.Great first experience so far. Really friendly and I live the facility.
Andre W. | First ImpressionsThe people were friendly, and took care of everything. Customer service was outstanding!
DANIEL A.I can't think of a thing. As always my experiences have been excellent in every way. Great job.
ROBIN H.nothing. big improvement from a year ago.
Glenys F.Excellent service upon arrival.
ANGELA B.Keep doing what you're doing.
GABRIEL A.When I picked up my truck I was told that it had 3/4 of a tank of gas and that I needed to return it with that much, standard requirement. When I to the storage unit where I was going to load furniture, It was 1/4 mile down Hunt Hwy, I noticed there was slightly less than 1/2 of a tank. I drove a total 14 miles from the U-Haul parking lot to the storage unit, to my home and back. I stopped at a gas station and put $20 in the tank, it moved the gas needle to just less than 3/4 of a tank. When I returned the truck, I explained this to the young man who handled the returns, I even showed him the gas receipt. When I received an e-mail receipt charged to my credit car it had an additional charge of $7.50 for two gallons of gas. So I paid $27 for gas to go 14 miles in one of your small (10') trucks. So either your trucks have the worst gas mileage or I got ripped off. That is why I would not recommend your business to anyone I know looking to rent a truck.
KURT K.Nothing. We were in and out in about 5 minutes.
kenneth H.Inside of pick up truck was clean but the outside had some grease or something on the side but excellent customer service. Much better then the last time. Very good employees to do business with.
CASEY H.Move was easy and everything arrived safe nothing shifted and no damages. All the staff from state to state were helpful.
Debbie M.Always a pleasant experience.
JULIE W.Top notch customer service with each transaction.
Phillip W.Staff was friendly n easy to do Business with will be using the queen creek u haul again
Jeremy P. | First ImpressionsVery nice facility, well maintained and staff was very friendly and helpful.
David H. | Overall ExperienceMake everything free
ANTHONY F.Most of the staff was pleasant. One staff member was very short and not helpful. She was the main reason i would not come back to this store. secondly the gate clicker never worked. I had four staff and the manager look at it. Not once did it work. Had to be let in every time i went to get my camper and storage.
Jonathon s. | Overall ExperienceI think the online return procedure is to complicated for the first time one would use it with the location working on your phone, or perhaps if the rep told you all the info on how to return the equipment after hours that would help, other than that everything went fine.
Paul P.Truck wasn't at quarter tank when I received it also back had debris from previous rental Overall okay
THOMAS P.This is a most impressive UHAUL facility! There appears to be everything under the sun that one would want and need for a move or a myriad of other UHAUL functions. The staff was most congenial and I really can't say enough good about this location's UHAUL. ¡Gracias!
SUZANNE H.Not a thing I have your trucks a lot of times
JAMES D.They try to say the trucks has more gas than they do when leaving the lot, and your returning it with LESS. So they Bill you TAKE A PICTURE! It's happening TWICE!
CHRISTAL K.Wasn't sure about the 24 seven truck share but it works great.
Jacalyn M.The self storage feature was very convenient. I liked having the dollies available to use. The service elevator was closeby. We had a few newbie glitches but overall it went well.
ELISE B. | First ImpressionsWe did think that there would be a refund if we returned our trailer earlier than the 6 day allowed travel time, but that was not indicated on our email receipt. The person who rented us the trailer mentioned there would be a refund of some kind.
Diane A.The service at the actual store was fine. The issue I have is with the the gas gauge on the truck. The gas gauge was not working and as a result I spent $20 more than I should when putting gas in the truck. I called customer service and they advised me that they could not refund me for the difference. I also have an issue with how rude the customer service representative was being while we were speaking. I'd HIGHLY recommend someone listen to the call and provide coaching to this agent as well as his manager. I would also love a call back regarding the matter of the broken gauge and the over payment of gasoline
ZACORY I.Great people and great equipment.
Howard U.Check the trucks for mechanic issues before rental. The first truck assigned had a check engine light on.
EMMANUEL M.Your service is so much more convenient than packrat or zippy shell. ¡Gracias!
Gregg I.Have the phone go directly to the facility!
john n. | Overall ExperienceExcellent customer service and extremely friendly helpful and would definitely recommend to anyone
ANTHONY M.Thank you so much for all of your help and the 5 spaces we needed to store our life!
Amanda H. | Overall ExperienceGREAT CUSTOMER SERVICE 💯
JOSEPH D.the truck had multiple issues with it: 1. a short in the radio area kept causing it to reset, turn itself on and off, the powered outlets worked sometimes 2. steer column was extremely loose, had to shift into D3 then back into D to work. 3. the crack in the windshield is in the line of sight and NOT safe 4. In my opinion, this truck should be completely overhauled and repaired BEFORE going back into service
DAVID M.Would be nice if the RV storage area was paved and a dump station was available 😊
william j. | First ImpressionsLove this location. Super clean and never a issue
CHRISTIAN T.I was trying to move my payment date by a couple of days because my Soc. Security check changed dates I will receive it and I was told I absolutely couldn't change the date. Furthermore, if I don't pay by my designated date or within 48 hrs of it, I will be charged a late fee of $25.00. My check would reach me 48hrs after the extend time period. For a senior living on the edge, $25.00 could pay for a lot of prescriptions for me. So, I am having to consider moving to another storage facility because I-Haul simple won't work with me.
Debbie B. | First ImpressionsThe only reason to submit this review is for the GM of this facility Jason T. One evening at the facility I was attempting to leave when the gate shut for the night right in front of my vehicle. I got in contact with Jason about the situation and he was very RUDE and unprofessional. It sounded as if he was too busy or too important to worry about the problem I had at his facility. We ended up contacting a very helpful uhaul employee who assisted us in getting out.
michael w. | Overall ExperienceThe staff was great but it was a nightmare moving from out of state just to find out that uhaul storage gave my reservation away.
BRANDON J. | First ImpressionsI am glad to no longer need a storage unit but my time spent at the San tan mountain location was very nice! The unit was conveniently located and it was just what I was looking for at a competitive price!
Zackery H. | Overall ExperienceStored our furniture for 10 months, due to COVID. Excellent facility. Very helpful friendly staff.
Russell L. | Overall ExperienceThe jung kid who was helping me he was just making me waist my time when he went to show me that unit storage he didn’t opened it and I,went back to the store looking for him to come back to open the unit storage so it was just running around back and forth waisted my time.
MARIA H. | First ImpressionsGreat job
jim s. | First ImpressionsGood coffee
MARIA M. | First ImpressionsScrews from the construction of the awning are all over the parking and storage area on the ground. I have had flat tires on my brand new truck. I let someone at the facility know that they need to drag a magnet over the area and I was told that they have the magnet part, but. Nothing to pull it with. Why is that. If they know and agree it is a problem maybe they need to rent one just like customers that don't have trucks or trailers rent one from u-haul. I worry every time I enter the storage area. A flat tire on an RV can be very dangerous.
Bob E. | Overall ExperienceYour facility is so clean! What a great job your staff does to keep the climate control building spotless.
Leslie C. | Overall ExperienceOur storage with uhaul was without question the best experience of this move from San Tan Valley, Az to Waller, Tx.! However we recently received an email stating that we owe tolls for a move that on every highway and interstate we traveled there are no tollways between one residence to the other or any roads we may have traveled, this becomes very unsettling. Maybe since we turned in our rental almost 2 weeks ago uhaul should look at the individual who rented after us!
Christopher B. | Overall ExperienceThe whole crew is friendly and always willing to help.
Marvin P. | First ImpressionsExtraordinario servicio al cliente
Rachael C. | First ImpressionsI did have one employee give me wrong information and did have a complaint about the information, He gave me a new remote fab and said both fabs I had would work to open the gate AND it didn't work that way...
Randy S. | Overall ExperienceCouldn’t have gone any better!!!
Ivan H. | Overall ExperienceSuper friendly and helpful staff! Super easy to unload with the set up of the facility and available carts. Far cleaner than I would have ever expected.
William C. | First ImpressionsVery happy with the service we received obtaining our RV storage spot. We were shown multiple locations on line and were able to select the one we preferred.
Robert S. | First ImpressionsCharged way more than we were quoted. I will not be back.
Timothy S. | First ImpressionsFast and easy check in.
Dennis W. | First ImpressionsIt seemed like we were bothering the staff a little bit. When I went into the office to get the lock, they told me to just take one off the shelf then I mentioned that their was a large dent on the top of our unit because I didn't want to incur charges for damage and they didn't mark anything down.
Carly R. | Online Move InVery nice people in there. They were very well trained so great. Job
cheryl t. | First ImpressionsVery professional and helpful at this location
Melissa V. | First ImpressionsPrices are so much better than any other storage facility! People are so friendly and helpful, they have gone above and beyond to help me with whatever concern or problem. Very happy with them!
Gary E. | First ImpressionsStaff was courteous, friendly and helpful
Carlos M. | First ImpressionsEmployees have been over and above on helping and service.
Willie S. | First ImpressionsKristara was so helpful. Made our experience amazing
Rebekah B. | First ImpressionsEvery one was nice and helpful even when you call. Call wait time could be better but good.
Delores H. | First ImpressionsSuper helpful staff and manager.
Crystal M. | First ImpressionsThe young man that helped use was great!! The person I dealt with on the phone that told me I had two storage units but it wasn't and did not inform use it was on the 3rd floor. Bad on that part. It wasn't in Queen Creek.
Tammy K. | First ImpressionsI hate the phone center approach. They put you on hold forever. I want to talk to the local people when I need to.
Karla S. | Online Move InI first tried calling but was on hold for 40 minutes. I decided to go in here at once I was in everything went smoothly.
Tammie M. | First ImpressionsThere is no where to drive your vehicle into the indoor storage place to unload and it is difficult to unload in the AZ heat
Rebecca Z. | First ImpressionsAssistant manager Ricardo Lopez vs very helpful and pleasant employee I encourage you though give him some Rewards thank you
NICOLA P. | First ImpressionsWe made a reservation for the 2nd floor and were put on the 3rd. We just moved to Queen Creek from Illinois. The lady and man office workers were rude to our semi truck driver. They would not work with us on where to park to to be convenient.
Dave B. | First ImpressionsThey couldn't find my reservation
mark a. | First ImpressionsWorked with Mya setting our reservation up for RV storage. She was a complete joy. Nothing difficult about the process. Thank you Mya
Sherri P. | First ImpressionsStaff on site went above and beyond to assist me, especially Robinson.
Deandra G. | First ImpressionsThe guy there was helpful, but started to lose friendliness when we asked for help with something again. Other than that it's a great storage so far!
trevor h. | First ImpressionsI needed a bigger unit but none were available. They gave me 2 small ones next to each other.
Laura C. | Online Move InStaff was friendly and the facility was immaculate.
Dennis G. | First ImpressionsAppreciate the experience so far; VERY helpful
Donna M. | First ImpressionsVery clean and the employees are very nice.
Susie H. | First ImpressionsU haul facility in Queen creek on Hunt highway was great and . They were very helpful with all my needs.
JOSEPH F. | First ImpressionsMade my move quick and easy. Friendly helpful staff and great location.
Leandra R. | First ImpressionsOnly problem was single elevator for large building
Jennifer R. | First ImpressionsCadan was very helpful and friendly. He was very patient and knowledgable
Robert E. | First ImpressionsWe had never rented at a multi-floor storage unit. The loading dock, elevators, and the moving carts were a life-saver! Great experience! Would definitely recommend! Remember to swipe in and out, follow the policies, and you'll have a great experience too!
Steve R. | First ImpressionsWe have used your facilities for years in different towns and states. We have always been satisfied. Gracias
Fred S. | First ImpressionsExcellent customer service and the facilities are impressive, clean and roomy.
Linda S. | First ImpressionsGREAT COMPANY!
MARILYN L. | First Impressionsassigned unit given with reservation was double locked and in use, had to get uhaul rep to look at and change to different unit causing an extra 3p minute delay to move in
Carlton H. | Online Move InGreat service
Lisa N. | First ImpressionsEveryone was extremely friendly and helpful.
Shalee D. | First ImpressionsRobinson offered genuine service and made sure our needs were met!
Phil W. | First ImpressionsI went to park my trailer and a large John deer was parked in my spot and the spot next to me and no one knew who's it was. Luckily there was a single spot left for me to park.
Erin F. | First ImpressionsI love the convenience of the location, knowledgeable, friendly staff and the availability of units.
Sharon H. | First ImpressionsVery good. The only thing is when you call them on their direct line it is forwarded a Customer Service representative, who has no idea of the operation of that particular U-Haul Center. Respectfully, Richard MacTavish (928) 446-1714 rmactavish@cox.net
Richard M. | First ImpressionsDid contactless contract Followed directions To access unit No paper maps on walls to help direct you Arrived At unit which was supposed to be unlocked and still has green zip tie on it Tried emergency box for assistance no answer Called local number got call center who can’t connect you can only send a message no idea when that will be read Sent other person with me to the office to get a person Defeats contactless Contract and entry
Lynne S. | First ImpressionsThe best costumer service, the gal was so super awesome! Gracias
SALLY PAULINE S. | First ImpressionsVery professional and knowledgeable.
Mark S. | First ImpressionsMove in date was actually January 13, 2020. Thank you for being so accommodating. I think it is the beginning of a good relationship!
Susan M. | First ImpressionsVery friendly and informative staff, explained everything in great detail leaving me with no questions.
Charles V. | First ImpressionsEveryone was really nice and answered our questions. We are very happy to be storing our belongings at U Haul. .I will be spreading the word. .
kimberly h. | First ImpressionsStaff was great getting my uhaul van and getting me into a unit. The facility is soooooooo clean!!! Thanks!!!!
James H. | First ImpressionsThe rep was very friendly and helpful.
APRIL B. | First ImpressionsGreat people working at this location
Barbara K. | First Impressionsvery professional and helpful staff!
Christina G. | First ImpressionsGreat people working here, very friendly and willing to help. The move in process was very smooth.
Christina P. | First ImpressionsExcellent customer service..Storage was very clean...
Carmen L M. | First ImpressionsI had the pleasure of being assisted by Sabrina G. She is the general manager of the Queen Creak facility. Very attentive and provided excellent customer service. Your company needs more people like h
Stephanie H. | First ImpressionsJennifer was very helpful! Friendly and clean atmosphere. When I signed up for autopay, I received my first month for free! Yeah!
Michelle H. | First Impressions