Customer Reviews for U-Haul Moving & Storage at San Tan Mountains

2,643 comentarios

6028 W Hunt Hwy   Queen Creek, AZ 85142

(480) 987-0927

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 987-0927

6028 W Hunt Hwy
Queen Creek, AZ 85142

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LUCY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLEN RHEA J.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

TINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri P.  |  Overall Experience 
Clasificación:
2.0

When scheduling a reservation a month in advance. I expected to have access to the truck upon the reservation time that I had scheduled. An email was sent to me that the reservation had been changed but upon clicking the link it provided, nothing had changed. I received no phone call a day prior to my pickup and when calling the location they assured me that the truck was going to be there the next day (my reservation day). When I arrived, I was told that my truck was at a different location 15 miles away, I called that location and they too said that my truck was not there. I was transferred to the reservations department, explained my situation and was told the closest truck was 50+ miles away, asked if I can drive with a trailer box, or even two smaller trucks. When making a reservation a month in advance, one would expect that it would be honored, or at least Uhaul call and notify that something has changed... To accept a reservation you have to allow for a Uhaul representative to call you up to 48hrs prior so I'm not sure how they got lost there... Eventually was able to get the truck later that day with no apology or further explanation, very disappointed with the company as a whole.

Ryan B. 
Clasificación:
5.0

Nice people to work with.

BRENT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

Everyone was amazing!!!

BRYAN F. 
Clasificación:
3.0

I did have one employee give me wrong information and did have a complaint about the information, He gave me a new remote fab and said both fabs I had would work to open the gate AND it didn't work that way...

Randy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PIETER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENYS F. 
Clasificación:
5.0

Excellent service. Employees were friendly. And helpful.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN TYLER D. 
Clasificación:
5.0

Very friendly and knowledgeable staff

BRYAN S. 
Clasificación:
5.0

Don't change a thing, keep as is.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL U. 
Clasificación:
1.0

Staff was not helpful. Boxes were not ready to go even with 24 hr notice. Staff did not care at all. Very unprofessional. Will not use uhaul ever again

KYMBERLY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA T. 
Clasificación:
5.0

Couldn’t have gone any better!!!

Ivan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS H. 
Clasificación:
3.0

I was shown a truck in Georgia and told it was 12 foot. I ordered a 15 van when I got the truck in Az I went back and asked about the discrepancy and the manager essentially said not my problem and brushed me off. When I asked her to let uhaul know she again said not my job not my problem. She was not about helping customers all about what is in my defined area of responsibility and apparently customer service was not in the box

Carl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

james c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

I think it was pretty petty to charge for 5 miles over. I flew into Las Vegas and rented the truck at the closest location to McCarren airport. From there I had to drive to the Northwest part of the valley via 215, before heading to Arizona. If there are limited miles that should be disclosed in bold writing.

BRENT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C.  |  First Impressions 
Clasificación:
5.0

Great location and great store, the customer service was outstanding!!!! This is what I look for, customer service will make and break you and your company and employees should be commended at this branch!!!!

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFTON B. 
Clasificación:
3.0

wasted time trying to check in and then it soon became closing time and management was more concerned with closing than helping a customer.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia d.  |  Overall Experience 
Clasificación:
4.0

The app wouldn't accept photos. I tried for over an hour and then did it on the website

Theresa S. 
Clasificación:
5.0

Good job

Chad R. 
Clasificación:
5.0

Equipment requested be at location for pickup as specified

JOHNNIE V. 
Clasificación:
4.0

Charged me for 2 days when i picked up at closing and dropped off next day after closing. Pretty shady move that will make me think twice about using uhaul again.

JONATHAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and everything went smoothly. Now on another note, if you could dim the light at night time in queen creek that would be great. Hard to enjoy the star when you're the brightest building in town. Maybe tiny the windows so your a/c bill will go down. Customers know how to find you without the super bright light. Gracias

Kevin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COURT K. 
Clasificación:
5.0

Super friendly and helpful staff! Super easy to unload with the set up of the facility and available carts. Far cleaner than I would have ever expected.

William C.  |  First Impressions 
Clasificación:
5.0

Keep operating the way they do.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
1.0

The two snow flakes working are bitches. Lazy ass bitches. I pull in at 6:45 pm to return 5'x8' enclosed trailer. I'm disabled. They never out of the office to help me disconnect everything. When I got inside the office, I asked the two upity snow flakes why they didn't come out to help. All I got was silent nasty looks from them. Fire these two idiots, because they are sure not helping U-Hauls reputation any. Pissed me off big time

STUART H. 
Clasificación:
5.0

THE STAFF WAS FRIENDLY AND VERY HELPFUL. THE TRANSACTION WAS VERY SMOOTH, CHECKING OUT AND THE RETURN OF THE TRUCK.

MONTE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B. 
Clasificación:
5.0

Very quick, professional and went out of their way to help out! Will definitely recommend to anyone.

justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP J. 
Clasificación:
1.0

Hello, I was told my $139 charge was just a deposit and it would come off my card within a day. It has been 3 days and it has hard posted now. My original truck was also 15 feet and 8:30am pick up. I got called the night before that my time had to be moved to 9:30am. Before I left my house to get the truck I decided to call to make sure everything was ready. They said the previous customer never returned the truck and I have to wait a couple days for a truck. I told them this is unacceptable and I have no way to stay in the home I was in. They offered me a 10 foot truck and said there would be two $30 discounts. I had already paid $139 and $32 for shipping supplies at this time. When I got to uhaul, the lady said I needed to pay again because it didn't show in her system that I paid. I was there for half an hour waiting for her to find my payment and trying to convince her that I paid. I finally pulled it up on my phone and showed her my credit card app. She said I didn't have to pay but she also said that she can't apply any credits until after the truck is returned. I begged her to leave notes because I knew there would just be more problems at check out. At check out no one knew how to apply credits, they said there's no way to do that in the system. They said I owed another $13 and that the $139 would come off the card in a day. So now I have paid for my supplies, whatever the $13 is for and whatever the $139 is for. The person who told me I would have the 2 $30 credits is Brandi and she works at San Tan Valley on Hunt Highway.

ALEXANDRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

Very helpful with our return.. thanks again!

DAWN M. 
Clasificación:
2.0

El cliente no dejó un comentario.

MELANIE A. 
Clasificación:
5.0

Your prices suck. You are thieves

THOMAS G. 
Clasificación:
4.0

It wa an difficult to call them back with confirmation of dimensions of cargo due to centralized call center. Was on phone longer than needed

RONALD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT S.  |  Overall Experience 
Clasificación:
4.0

Vehicle was great, no issues there. But we only drove 20+ miles and when we went to fill it up, it took 5 gallons. It was a van. I suspect that it was given to us without a full tank of gas. There is no way it got such bad gas mileage that it would require 5 gallons of gas when we drove under 30 miles. We got ripped off on that one.

Lynn C. 
Clasificación:
5.0

All was excellent, no improvement necessary.

ERMA P. 
Clasificación:
5.0

The location itself was great. However, when I called customer service and asked about extending the use for a few days, they said it would only be $20 per day. No mention of the extra charge for coverage that I didn't need at that point. The customer service team also called me again and asked about when I planned to return the trailer. They advised me again it would be $20 per day. I would not have extended the use had they disclosed the additional fees.

JACOB P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob F. 
Clasificación:
2.0

Didn't have the truck that was rented.

BRETT H. 
Clasificación:
5.0

Improve your online service, for pickup- Uploading your drivers license picture and information, Prior to your truck pick up was irrelevant. That feature should be removed! Especially, when it doesn't apply at the UHaul counter.

LYNNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill P. 
Clasificación:
5.0

Easy return.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE R.  |  First Impressions 
Clasificación:
5.0

Great store, clean and friendly staff!

Adam S. 
Clasificación:
4.0

No comment

Sandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

raul m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
1.0

Honor reservations! Reserved a 26' truck 5 weeks in advance and had to leave lots behind when my only option on moving day was a 20' truck. Now I have to fly back across the country and rent another truck, on top of the storage costs I've incurred because my 26' truck was given away the night before my reservation. Absolutely disgusted with your business and will NEVER use uhaul again!

CHARLES K. 
Clasificación:
5.0

the online pick up was not working correctly, it was just easier to go in show the paper work and get the key.

KATLYNN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL N. 
Clasificación:
1.0

Had to drive 84 miles out of my way, zero reimbursement from U Haul even when I made my reservation months in advance. My truck had windshield wipers with no rubber left on them, that made driving in the rain really unsafe and dangerous.

HAK JIN K. 
Clasificación:
1.0

I have been a loyal U-Haul customer for years and was treated like a no-value customer by the Manager there. They screwed up my reservation & the Manager kept me there for over 2 hours and did nothing to help the situation and resolve the mess they created.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER L. 
Clasificación:
1.0

I WAS OVEE FUCKIN CHARGED AND I WILL BE TALKING TO MY LAWYER TOMORROW!

ISAAC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas A. 
Clasificación:
5.0

This location was amazing. Run well, exceptional management.

nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN M. 
Clasificación:
5.0

The worst customer service overall here & colorado!! I will never rent a truck from you all ever again... You over book your trucks, don't contact till very last minute of absolutely no trucks.. Then you don't rent certain trucks one way, but don't mention that at all! I have never had issues in the past with uhaul, but my last 2 within the last 4 months has been the utter worse ever... Your communication lacks in all aspects for this business! Then you don't even reimburse for storage units not being used for a whole month, wtf no prorate?? Who does that??

Mackenzie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMUNDO R. 
Clasificación:
3.0

Overall great experience! They didn't have the exact size truck I wanted it so they upgraded me free of charge! My only advice would be to fill the truck to the exact level at which you got it!! The customer who previously rented the truck I had left the gas gauge below full, this was noted at pick up. When I returned it full, as I was instructed, I got no money back for the extra gas. Not a huge deal, I love UHaul and this location was particularly impressive.

VALARIE M. 
Clasificación:
5.0

Nada

Patricia G. 
Clasificación:
3.0

Uhaul as an overall was horrible experience... 2nd time renting trucks from them & over reserved trucks, they wait till last minute to tell you this! They charge you a whole month, even if you don't use half of it.. Hopefully NEVER have to use them again, just the absolute worst experience ever

kenzi g.  |  Overall Experience 
Clasificación:
5.0

Great young staff members. Very helpful to me and my wife.

Lowell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Nothing. They were fast and efficient. I did not have to wait at all. A truck was blocking the truck they gave me. They moved it very quickly. They were great

PAMELA F. 
Clasificación:
4.0

The quote that I received from the lady on the phone was considerably less than the amount that I actually paid. I am not happy about that.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

Very quick, very easy. Store layout is excellent.

Terry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Farah L. 
Clasificación:
5.0

Great experience without any problems.

EDUARDO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

The truck was overall fine, just a few minor cosmetic issues inside that felt like the truck has seen better days, but overall it was fine. The facility and the attendants were great and made getting the truck easy.

Justin P. 
Clasificación:
5.0

All the staff was nice and friendly

DONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

This store and it's employees are great, but my experiences with truck share and mobile services were awful. They connected me to incorrect store from reservations and I took an Uber to the store I wanted, waited for 2 and a half hours for someone to come get me as when I went to complete mobile check in, the wrong store came up. No Ubers available that night after I got dropped off. I called and was put on hold for 48 minutes and told there would be a “compensation letter”. I also requested recordings of my phone calls. I have received neither. I also ordered moving help but the movers canceled on me. The store manager helped me get a refund. There was nothing in the Uhaul receipt or order to contact them for a refund and the movers told me to go to my Uhaul receipt or order to do this. I was left with no way to contact them. I have rented twice since that night, using online reservation with mobile pick up, both times I was unable to use mobile pick up. I had to go inside and pay and sign at counter (those experiences were fine- just wanted to use mobile to avoid waiting in line). To improve, you can fix the reservation and mobile ordering/pick-up system, actually send recordings when requested like you say you will, and actually send compensation letters when you say you will. Also, include a link to the moving contractor's business so we can call them directly when we need refunds.

Sheri J. 
Clasificación:
5.0

Always great service and friendly helpful staff

Rich I.  |  Overall Experience 
Clasificación:
5.0

Excellent Service! Start to finish!

Cheri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNIE D. 
Clasificación:
5.0

The only issue I had was your website not working to do my after hours return. It said my location wasn't sharing despite me turning on every single location sharing setting. Then when I tried calling to speak to a rep I sat on the phone for over 20 minutes without ever speaking to anyone. I was finally able to complete my return using my girlfriends phone. I'll never do an after hours drop off with you again cuz that was a nightmare and the wait time to talk to a rep was beyond absurd.

JEREMY C. 
Clasificación:
5.0

Very happy with the service we received obtaining our RV storage spot. We were shown multiple locations on line and were able to select the one we preferred.

Robert S.  |  First Impressions 
Clasificación:
1.0

Charged way more than we were quoted. I will not be back.

Timothy S.  |  First Impressions 
Clasificación:
5.0

Fast and easy check in.

Dennis W.  |  First Impressions 
Clasificación:
4.0

It seemed like we were bothering the staff a little bit. When I went into the office to get the lock, they told me to just take one off the shelf then I mentioned that their was a large dent on the top of our unit because I didn't want to incur charges for damage and they didn't mark anything down.

Carly R.  |  Online Move In 
Clasificación:
5.0

Very nice people in there. They were very well trained so great. Job

cheryl t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kinsey E.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly and helpful staff

Rich I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamesha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wallace M.  |  Overall Experience 
Clasificación:
4.0

Always helpful and worked with me 😊

Glenna m.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful at this location

Melissa V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee G.  |  First Impressions 
Clasificación:
5.0

Super clean facility. Helpful staff. Very good pricing. Highly recommend

Sean M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb H.  |  First Impressions 
Clasificación:
5.0

Prices are so much better than any other storage facility! People are so friendly and helpful, they have gone above and beyond to help me with whatever concern or problem. Very happy with them!

Gary E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KUI C.  |  Online Move In 
Clasificación:
5.0

The staff was kind and friendly from the day I moved in till the day I moved out.

CAROLYN K.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous, friendly and helpful

Carlos M.  |  First Impressions 
Clasificación:
3.0

I was instructed to swipe the security card Prior to entering the building. We did that and yet the alarm still went off on our unit when we opened it. When we closed it and had to open it again the alarm went off again. My husband has hearing aids and when alarm sounds so close to him at such a high level of decibels it is painful for him. So we're not very happy

Teresa M.  |  First Impressions 
Clasificación:
5.0

Perfectly clean storage! Thank you

Elisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara T.  |  First Impressions 
Clasificación:
4.0

The management and the staff are wonderful people and they go above and beyond to help! I would recommend them to anyone who is in need of their storage services and facilities.

William H.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with U-Haul Moving & Storage At San Tan Mountains. The facility is clean with comfortable temperatures. The staff is friendly. They have 24 access at an additional charge, if requested. I did not have 24 hour access and when I was moving my belongings into the unit it ran a little long and I ended up being locked out of the facility with a few large items still in the moving truck. I was able to get in touch with the General Manager, Kristara, at 10 PM on her personal # which is listed on multiple signs throughout the facility. While it was clear I woke her up she was more than accommodating and remotely granted me 24 access to the storage unit for the night so I could finish moving in. I was very impressed with the customer service of the entire staff and Kristara deserves extra recognition. I appreciate the service and would definitely recommend this facility to anyone in need of moving and storage services.

Greg B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken T.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location is extremely helpful and friendly. I felt safe and secure personally as well as my belongings.

MICHELLE W.  |  Overall Experience 
Clasificación:
4.0

The staff is great, they deal with a stressful public that is not always kind. The only drawback is you can book online and then the space is not available.

Steve D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN G.  |  First Impressions 
Clasificación:
5.0

We loved having the Free carts for moving items and the elevator was so handy. Also it was great to have a bathroom near our storage.

brian E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikole M.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Very friendly and efficient in providing the service. Clean location with easy access. Staff was very helpful in determining best options for needs.

Rich I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C.  |  First Impressions 
Clasificación:
5.0

Employees have been over and above on helping and service.

Willie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto V.  |  Overall Experience 
Clasificación:
5.0

Kristara was so helpful. Made our experience amazing

Rebekah B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kandyce R.  |  Overall Experience 
Clasificación:
5.0

Every one was nice and helpful even when you call. Call wait time could be better but good.

Delores H.  |  First Impressions 
Clasificación:
5.0

Super helpful staff and manager.

Crystal M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Loren I.  |  First Impressions 
Clasificación:
5.0

Everyone at the facility was very helpful and made our process of moving across 9 states to relocate much better than expected

cynthia d.  |  First Impressions 
Clasificación:
5.0

You guys are awesome. I have stored items at your facility and have also rented/returned U-Haul trucks from you several times and have always been impressed with your service and willingness to help. Thank you so much, Tom

Thomas T.  |  Overall Experience 
Clasificación:
5.0

This facility is very clean and well maintained. Was very pleased with everything here.

Dora G.  |  Overall Experience 
Clasificación:
5.0

The young man that helped use was great!! The person I dealt with on the phone that told me I had two storage units but it wasn't and did not inform use it was on the 3rd floor. Bad on that part. It wasn't in Queen Creek.

Tammy K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony G.  |  Overall Experience 
Clasificación:
5.0

They made everything possible without any complications without any complications thank you so much for all your help for all your help in making this move an easy transition for me

Lee G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamika B.  |  First Impressions 
Clasificación:
4.0

I hate the phone center approach. They put you on hold forever. I want to talk to the local people when I need to.

Karla S.  |  Online Move In 
Clasificación:
5.0

Helping and friendly staff for my storage needs. The storage facility was very secure and convenient.

Damon R.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly and helpful. I highly recommend this UHaul site.

GERALD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wallace m.  |  First Impressions 
Clasificación:
5.0

Great staff

Larry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene E H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
3.0

I first tried calling but was on hold for 40 minutes. I decided to go in here at once I was in everything went smoothly.

Tammie M.  |  First Impressions 
Clasificación:
4.0

Extraordinario servicio al cliente

RAESHELLE T.  |  Overall Experience 
Clasificación:
5.0

The rental for the storage went smoothly. The facility was clean with plenty of carts. I just would be leery of renting a truck again. I purchased safe move, but when I returned my truck with accidently minor damage I was told it was not covered??? Somehow 2 of the workers thought is was covered, but a female (red hair) I assume was in authority said "Oh no that is safe move"???

Damon R.  |  First Impressions 
Clasificación:
5.0

The staff was so friendly and made move is so simple.

Geneva G.  |  First Impressions 
Clasificación:
5.0

Great in door storage

Lee G.  |  First Impressions 
Clasificación:
3.0

There is no where to drive your vehicle into the indoor storage place to unload and it is difficult to unload in the AZ heat

Rebecca Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M.  |  Overall Experience 
Clasificación:
1.0

We reserved a ubox and they canceled it on us last minute. This location had us move our stuff into their storage but has been zero help at getting us another ubox scheduled. Now our stuff sits in storage and we're leaving state no one can seem to get us a ubox which what we need to get our stuff shipped. Just incredibly unhelpful.

Tony A.  |  First Impressions 
Clasificación:
3.0

Rated average due to the location not having the 15x10 unit I reserved. Otherwise I would rate excellent.

David T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james p.  |  Overall Experience 
Clasificación:
5.0

Very clean and extremely friendly and helpful staff!!

Sheila F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmanuel W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

Assistant manager Ricardo Lopez vs very helpful and pleasant employee I encourage you though give him some Rewards thank you

NICOLA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  Overall Experience 
Clasificación:
5.0

You charged me on the 21st and I was out in the 20th

Stephanie S.  |  Overall Experience 
Clasificación:
1.0

We made a reservation for the 2nd floor and were put on the 3rd. We just moved to Queen Creek from Illinois. The lady and man office workers were rude to our semi truck driver. They would not work with us on where to park to to be convenient.

Dave B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson S.  |  Overall Experience 
Clasificación:
5.0

Professional and available

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

omar m.  |  First Impressions 
Clasificación:
3.0

The associate who helped me was great. I have an issue with Uhaul as a company. I made a reservation and told they overbooked and it was happening everywhere. I lost my booking but the location I was sent to 2nd was unwilling to give me one of four units they ad because they had 30 reservations for them. It's crap customer service from corporate to allow this. I'm grateful to the associate and manager at this location for finding me something. Even though it was bigger and cost more. I had no options left to me.

Sandra J.  |  First Impressions 
Clasificación:
5.0

Everything was great, the staff is the Best !

ROSIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin M.  |  First Impressions 
Clasificación:
4.0

I had issues with billing because I was not told how to pay and I was not billed. So I went pass due and had to call the facility to get my due date and then paid over the phone.

Joy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy M.  |  First Impressions 
Clasificación:
3.0

The Uhual facility would be closed early and I was never given a pin to enter Only my swipe key to check in. This would be so inconvenient because the huge sign on the door says they close at 10pm but I would go at 8 or 9pm and could get in because it was locked.

tiana t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B.  |  Overall Experience 
Clasificación:
2.0

I was disappointed my reservation for a 10 x 10 storage unit was not available. My reservation was not honored. That tells me the unit was given away before I got there.

Tyren E.  |  First Impressions 
Clasificación:
5.0

With all the drama in today’s world, a cheerful and professional staff, with a great facility make life much easier.

Dennis W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA H.  |  Overall Experience 
Clasificación:
3.0

The elevator broke the day I was moving and I hade to carry half of my things down 3 flights of stairs which was very challenging and frustrating

Scott P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wallace m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Overall Experience 
Clasificación:
1.0

Rude didn't like them at all

enoch p.  |  Overall Experience 
Clasificación:
3.0

They couldn't find my reservation

mark a.  |  First Impressions 
Clasificación:
4.0

Never enough front counter personnel- always a long wait to get waited on

Randy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S.  |  Online Move In 
Clasificación:
5.0

Didnt like the rate increase. But otherwise everything was great!

JUDY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie F.  |  Overall Experience 
Clasificación:
5.0

Worked with Mya setting our reservation up for RV storage. She was a complete joy. Nothing difficult about the process. Thank you Mya

Sherri P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce m.  |  Overall Experience 
Clasificación:
5.0

Very pleased. Will go back when we return to phoenix.

JACK M.  |  Overall Experience 
Clasificación:
5.0

Staff on site went above and beyond to assist me, especially Robinson.

Deandra G.  |  First Impressions 
Clasificación:
2.0

Had RV in storage there was suppose to be power for 2 hrs a day. I was away for a few months returned to find unit dead and that there was no power at all at the pole they had me park beside. Brought a charger went inside to ask if they could turn on power about 15 people in line all signing up which takes 10-15 min per customer as I found out waiting for 20 min, so I gave up and phoned a tow truck

Jeff E.  |  Overall Experience 
Clasificación:
5.0

The guy there was helpful, but started to lose friendliness when we asked for help with something again. Other than that it's a great storage so far!

trevor h.  |  First Impressions 
Clasificación:
4.0

Only issue was an owl nest above my RV, so I had a major cleaning after we got it out. Otherwise, it was great!

Jay P.  |  Overall Experience 
Clasificación:
5.0

Got my refund for my deposit and I was given a free month on a storage unit even tho the email I got for a free month was for a different location. Excellent service!

Andrew P.  |  First Impressions 
Clasificación:
5.0

I appreciate the fact that they did not charge me for an additional rate when i moved out 2 days after payment due.

Laura S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  Overall Experience 
Clasificación:
5.0

All the staff members there on 03-30-21 were amazing ... They answered all my questions and were very helpful! I hope I get to talk with them again when I go pick up my next rental in two weeks! They made the whole experience much better than I expected!

NICHOLAS B.  |  First Impressions 
Clasificación:
3.0

I needed a bigger unit but none were available. They gave me 2 small ones next to each other.

Laura C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

George W.  |  First Impressions 
Clasificación:
3.0

Had to go find my truck (behind another truck). Windshield dirty. Could barely see out. Asked to be shown entrance procedure & was. Agent did not seem to care if renting or not. HOWEVER, upon returning truck when done, He was super nice and helpful. Guess he is not a morning person.

harold w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joe s.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and the facility was immaculate.

Dennis G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kayle c.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and courteous it was a nice experience. Gracias

ERIC M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRA G.  |  Overall Experience 
Clasificación:
5.0

Was very happy with the customer service I recieved

Michelle E.  |  First Impressions 
Clasificación:
5.0

Appreciate the experience so far; VERY helpful

Donna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dora G.  |  First Impressions 
Clasificación:
5.0

Very clean and the employees are very nice.

Susie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray H.  |  First Impressions 
Clasificación:
4.0

Could use Trash containers in the aisleways of the facility. Had to bring a handful of trash down 3 floors and to the office for proper disposal, why? Facility was clean and it's nice that it is all indoors.

Dennis H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne W.  |  Online Move In 
Clasificación:
5.0

U haul facility in Queen creek on Hunt highway was great and . They were very helpful with all my needs.

JOSEPH F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M.  |  First Impressions 
Clasificación:
5.0

Made my move quick and easy. Friendly helpful staff and great location.

Leandra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary E G.  |  First Impressions 
Clasificación:
5.0

I was favorably shocked that was able to select, rent, pay for and moved into without anything except my phone and credit card numbers. It was fantastic.

Rex M.  |  Online Move In 
Clasificación:
5.0

Only problem was single elevator for large building

Jennifer R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William T.  |  First Impressions 
Clasificación:
5.0

Very helpful and accommodating . Very friendly and helpful. Place was clean and I feel very comfortable leaving my belongings there.

Michael F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslie C.  |  First Impressions 
Clasificación:
5.0

Cadan was very helpful and friendly. He was very patient and knowledgable

Robert E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C.  |  First Impressions 
Clasificación:
5.0

We had never rented at a multi-floor storage unit. The loading dock, elevators, and the moving carts were a life-saver! Great experience! Would definitely recommend! Remember to swipe in and out, follow the policies, and you'll have a great experience too!

Steve R.  |  First Impressions 
Clasificación:
5.0

Very nice facility, well maintained and clean.

william B.  |  First Impressions 
Clasificación:
5.0

We have used your facilities for years in different towns and states. We have always been satisfied. Gracias

Fred S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and the facilities are impressive, clean and roomy.

Linda S.  |  First Impressions 
Clasificación:
5.0

GREAT COMPANY!

MARILYN L.  |  First Impressions 
Clasificación:
3.0

assigned unit given with reservation was double locked and in use, had to get uhaul rep to look at and change to different unit causing an extra 3p minute delay to move in

Carlton H.  |  Online Move In 
Clasificación:
4.0

First customer rep was not that knowledgeable but the supervisor ended up helping him through. He also kept referring to how tired he was which may have contributed to his lack of efficiency. That's why my rating is barely above average.

Nelson S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S.  |  First Impressions 
Clasificación:
5.0

Great service

Lisa N.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely friendly and helpful.

Shalee D.  |  First Impressions 
Clasificación:
5.0

Robinson offered genuine service and made sure our needs were met!

Phil W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L.  |  First Impressions 
Clasificación:
5.0

More counters open. Seemed to have a lot of employees but only two front counter people and on a Saturday could use more.

Randy J.  |  First Impressions 
Clasificación:
3.0

I went to park my trailer and a large John deer was parked in my spot and the spot next to me and no one knew who's it was. Luckily there was a single spot left for me to park.

Erin F.  |  First Impressions 
Clasificación:
5.0

I love the convenience of the location, knowledgeable, friendly staff and the availability of units.

Sharon H.  |  First Impressions 
Clasificación:
5.0

Very good. The only thing is when you call them on their direct line it is forwarded a Customer Service representative, who has no idea of the operation of that particular U-Haul Center. Respectfully, Richard MacTavish (928) 446-1714 rmactavish@cox.net

Richard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
3.0

Did contactless contract Followed directions To access unit No paper maps on walls to help direct you Arrived At unit which was supposed to be unlocked and still has green zip tie on it Tried emergency box for assistance no answer Called local number got call center who can’t connect you can only send a message no idea when that will be read Sent other person with me to the office to get a person Defeats contactless Contract and entry

Lynne S.  |  First Impressions 
Clasificación:
5.0

The best costumer service, the gal was so super awesome! Gracias 

SALLY PAULINE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christ's Sanctuary C.  |  First Impressions 
Clasificación:
5.0

Everything went as planned with my reservation. Great job.

Ed W.  |  First Impressions 
Clasificación:
5.0

Very professional and knowledgeable.

Mark S.  |  First Impressions 
Clasificación:
5.0

Move in date was actually January 13, 2020. Thank you for being so accommodating. I think it is the beginning of a good relationship! 

Susan M.  |  First Impressions 
Clasificación:
5.0

Very friendly and informative staff, explained everything in great detail leaving me with no questions.

Charles V.  |  First Impressions 
Clasificación:
5.0

U-Haul has an amazing storage facility and our move in was an easy process. Employees were easy to understand and extremely helpful, unit is climate controlled, and clean. Awesome experience

Julie F.  |  First Impressions 
Clasificación:
5.0

Everyone was really nice and answered our questions. We are very happy to be storing our belongings at U Haul. .I will be spreading the word. .

kimberly h.  |  First Impressions 
Clasificación:
5.0

Staff was great getting my uhaul van and getting me into a unit. The facility is soooooooo clean!!! Thanks!!!!

James H.  |  First Impressions 
Clasificación:
4.0

The rep was very friendly and helpful.

APRIL B.  |  First Impressions 
Clasificación:
5.0

Great people working at this location

Barbara K.  |  First Impressions 
Clasificación:
5.0

very professional and helpful staff!

Christina G.  |  First Impressions 
Clasificación:
5.0

Great people working here, very friendly and willing to help. The move in process was very smooth.

Christina P.  |  First Impressions 
Clasificación:
5.0

Excellent customer service..Storage was very clean...

Carmen L M.  |  First Impressions 
Clasificación:
5.0

I had the pleasure of being assisted by Sabrina G. She is the general manager of the Queen Creak facility. Very attentive and provided excellent customer service. Your company needs more people like h

Stephanie H.  |  First Impressions 
Clasificación:
5.0

Jennifer was very helpful! Friendly and clean atmosphere. When I signed up for autopay, I received my first month for free! Yeah!

Michelle H.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Fran G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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