Generally, only need a truck for a moving items to and from our home to our storage unit. The staff is always friendly and helpful, never have an issue with the vehicle and prices are fair.
DEANE BCustomer Reviews for U-Haul Moving & Storage at San Tan Mountains
Testimonials From Recent Customers
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It was a smooth move and would definitely recommend UHaul metal Uboxes for a cross country move. Not one thing got broken. They were always keeping us informed and the containers actually arrived a few days earlier that expected. I would not include 24 furniture pads in each container maybe only 12 (Unless more is requested by the customer) as they do take up extra room and we only used a few. Otherwise I would highly recommend UHaul for this type of move! Very happy customer
Kathy CContinue your great professional service. Thanks
BRENDA WBetter maintain your vehicles - check engine light came on…windshield was very dirty and would not have been cleaned if I didn't ask Take more care with check in mileage - they recorded check in mileage incorrectly. Fortunately is had taken a photo of the odometer at check in and was able to get an adjustment by calling customer service. Took about 20 minutes with customer service and then they acted like they were doing me a favor by adjusting to the correct checkin mileage.
MICHAEL FEverything was straightforward and easy to understand. Appreciate that everything can be done online too. A+
Jonathon S | Online Move InI like this U-Haul very much. This is my preferred location to rent from. Staff is great and the vehicles are always dependable and clean.
STEVEN ROne positive was that the customer service inside was very accommodating and professional. However, on the negative side, the van's windows were so dirty they were practically opaque, and the seats were covered in animal fur. Additionally, the parking brake release was broken off from its housing. To make matters worse, my wife and I were profiled and accosted by police while returning the van on the premises of the 24-hour location early in the morning.
Robert PFantastic location and easy access.
HENRY BMy go to location. Easy process getting a truck and dropping off the truck. I always use this location and have always had an experience.
TIMOTHY MEasy to get the truck. Price was very resonable.
Callie WWhen I picked up the trailer very friendly and helpful
JERRY MKevin went above and beyond to help me. Always have a great experience at this location.
BRIAN LBen more friendly/helpful
ASHLEY TI was double charged for my price and they said it would be fixed by the end of the day. I still didn't have my money back in my account for several days later that's frustrating when it's already quoted at a certain price and I got double charged ran my card three different times and they said it wasn't going through. very disappointing.
Melissa SI had no problem with the facility or the staff
William G | First ImpressionsTruck was clean for most part. Was some dog hair all over cab floor.
JAMES OVery nice and helpful staff, super friendly.
DOUG F | Overall ExperienceThe cab of the truck was not the cleanest. It didn't bother us, but maybe other people it would. We were charged the wrong amount and we are waiting for the manager to call us back to rectify the situation. The person helping us could not do the correction without the manager there and it was the weekend, so we have to wait for his call.
Laurie BBe clear on the drop off location and communicate when the location IS NOT what was requested and in the purhcase documents. The change to another location was found only after arriving at reuested location.
CRAIG JMobile pickup service was poor and complicated
Jice DAre u open on Xmas day?
Shawn O | First ImpressionsGreat Customer Service.
ROGER SAmanda w was amazing. She was friendly and welcoming and very knowledgeable what I needed.
CHRISTOPHER SThe staff was rude, short, and acted as it was a bother to assist me.
RICHARD HService agents were very friendly and helpful. I will be returning to this location due to ease of transaction and friendly customer service.
PAUL MCounter staff friendly and efficient. Rental cost very reasonable!
BRENT SNo problems, fast drop-off no problems
Rachel BQuick friendly and efficient.
LEO CWhen I say I've moved a lot in my life you might think "6 or 7 times" but you'd be well under my numbers. From Florida to Connecticut. Washington to California to Florida then to Arizona. Trust me when I say UHaul has never let me down. Ever. And the San Tan location upheld that experience with Clean & maintained equipment as well as helpful and knowledgeable staff. You computer tracking systems allowing up to the minute availability for returns as well as pick up is second to none. You have a solid return customer here. Gracias.
KEVIN JThe truck was dirty and smelled inside. The windshield was really dirty on the inside. It was the only cargo van available and I needed it to transport my Photo Booth to an event. Otherwise I would have requested a different truck.
KAREN SThe truck had a freaky duty windshield. And when u arrived to return the truck the sign said to wait in the equipment but no one came to check me in
ROBERT HThis company is such a rip off. If you don't buy extra miles you will be paying more to rent their trucks. The allotted miles for a trip to an exact address won't cover the trip. Don't go to U-Haul for anything.
RYAN QStaff offers great customer service!
DONALD LGreat staff
GEORGE W | Overall ExperienceThe van was fairly new and drove just fine, however, the AC wasn’t working properly.
RANDY BWasn't really explained how to return my equipment. The person acted in a rush and wanted just to close.
Tricia E | Overall ExperienceThe pricing is over the top @ $1.19 per mile + the $19.95 rental fee. We had the truck for a total of 5 hours and it cost nearly $200 in total. They did not provide credit for the overage in gas refill, but they sure made a point in capturing the additional 26 miles over the estimated usage. When called to request an explanation of the additional charges, the person on the phone was rude and hung up. Do not recommend.
JONATHAN GI was really annoyed to see furniture blankets and a dolly in the back of the truck consuming space that I paid for but couldn't use because there is no way to move it without breaking a seal. I did not want either of those items yet there were in the truck consuming space that I needed which was a very underhanded marketing strategy.
JOHN DI didn't like the rental process. It took a long time to rent the truck with the app, especially since there isn't great service at this location. Loading all of the pictures cause buffering and put us behind in our moving schedule.
Timothy MBe more aware when rental is returned, come check rental in when it’s returned and the customer doesn’t have to come into building and tell the attendant that your here to check vehicle in.
MICHAEL DHave someone available when returning the rental rather than having to look so a associate
DOMINICK AJason and the team.are truly amazing 👏 Thier efforts in assisting the customer is like no other..ABOVE AND BEYOND!!!!
DAINA S | Overall ExperienceGood service, friendly but professional staff!
Christina B | First ImpressionsWindshield dirty. Washer fluid mechanism on driver's side very poorly working.
ROBERT LGood costumer service!
ANA BExcelente
J WI use this facility for about 2 years. I was very impressed how clean and organized it was kept. Also the cost are very reasonable. Great place for storage and renting trucks.
george c | Overall ExperienceCheck equipment, especially the wiring on trailers. Couldn't drop off at another uhaul store.
WAYLON DAlways great customer service here. I told them about the check engine and they where shocked to hear that especially after us paying 2k and driving over 1800 miles.
RONALD MEveryone that I had contact with were friendly, professional, very helpful and I couldn't ask for any more. Highly recommend
Lynn S | First ImpressionsConstant raising rates forced me find a lower cost place to tent
Richard P | Overall ExperienceGood people work at U-Haul
MARK SThe tie downs were tattered on the ends and almost did not fit my vehicle and one of the fender tie downs was broken.
BRANDON LThe truck was dirty and I had to return my truck and get another one the next day instead of keeping the one i had
ROSALYN SEVERY communication that I had with UHaul, starting with the "planning" stage back on 7/9/24 was exceptional! The delivery ladies, and pickup ladies all did a GREAT job. I could not be happier with the experience (unless you want to reimburse me ). Had this as a referral to me and I will continue to give as a referral!!! THANK YOU!
Sheila WEverybody was friendly. The equipment was cleaned and ready. The? Facility is clean and well stocked for vehicles.. As a walk in without prior reservation, they took care of everything, promptly and quickly. I appreciate the professionalismbut still fell like small town.
COLLIN CNo issues, repeat user.
Terry NGreat staff
DEBORAH SOnly things I would change is having the temperature cooler in the storage facility and more elevator access.
SEAN M | Overall ExperienceN/a
BILLIE MStaff at your facility were so helpful and professional,kind and attentive - I will definitely use your services again soon!
BARBARA G | Overall ExperienceGreat service!
FRANK MImmaculate facility. Exceeded our needs. Priced fairly. We would use them again if we need offsite storage.
Eileen r | Overall ExperienceEverything went great at this location, it wasn't the closest to me but we'll worth the drive.
JAMES GThis location is the complete opposite of the previous location I dealt with. Very helpful and kind. Went out of their way to try to correct the issues caused by a location San Diego. The location was clean and easy to access.
TERESA BThey didn't have what I wanted, but made sure I had what I needed to get the job done. I'm very pleased with everything. I would definitely recommend renting from here, they have what you need, or they'll get you what you need.
CHARLES OThe manager is not that friendly I've asked him for help andhe says just a minute and never come to try to find out what I want he's did thar 2 times so I have to hop inside on my cane just to ask a question to the girls at the desk inside and he's right outside walking around its like he don't want to be bothered and am being ignored
Joann C | First ImpressionsSuper easy and very convenient
Candice B | Online Move InLeft due to price and price increase. Moved to another storage company.
William N | Overall ExperienceProvided everything I needed in a storage facility. Well lit, clean, easy access and very secure.
James H | Overall ExperienceThe prices for storage is very high. Other than the price I feel the Uhaul facility is excellent my
Sherry B | Overall ExperienceEveryone went above and beyond to make our experience excellent
Ray H | Overall ExperienceGreat people
CAMERON M | First ImpressionsBeen using this faculty for a couple of years for both renting vehicles and storage. It's one of the best run business around.Its always spotless and the staff is very friendly.I would highly recommend using this uhaul facility to everyone.
george c | First ImpressionsRemoval of 24 hour access essentially turned this facility useless to us. We own a business and would store our spare equipment here, but being unable to access it after hours forced us to switch to another provider that is 24 hours.
Ermen-Rene B | Overall ExperienceMove In
Lisa E | First ImpressionsVery accommodating to our needs. Very friendly. Took the stress away immediately. Highly recommend!
Sandra J | First ImpressionsI love this company and they helped my accommodation for my deaf with communication. I highly recommend this location and the staff is amazing.
kelly r | Overall ExperienceThank you for the great service.
Robert F | Overall ExperiencePleased!
tasele h | Overall ExperienceThe workers at this San Tan facility are excellent! My problem was with the girl who helped me over the phone, Tina, I think. I requested a large unit and said I preferred it outside so I could drive up. She said all they had available was a 5x10 unit and reserved that for me. I immediately went online and found you had multiple 10×10 units available so I made the reservation myself. I also had terrible service from the Long Beach location where I rented a 20' truck. The employees there were lazy and useless. When I picked up my truck I commented to the guy outside that the back tires looked a little wore out and the guy said they were fine. I was driving across the desert to Arizona with a loaded truck. 23 miles past Indio in the middle of the desert I have a massive blow-out of my inside rear tire. Luckily I maintained control of the vehicle and got it stopped without hitting anyone. I limped it off the road and called uhaul roadside assistance. The guy on the phone messed up my location and put me 50 miles further away than I actually was which caused the tow truck to give a 90 minute eta. I called them back a few minutes later and spoke to another girl on the phone who was very helpful and she updated my location for the tow truck and said they should be there anytime since they were only 23 miles away. After an hour of waiting on the side of the road in the 106 degree heat I called back again to get a better eta. They changed their story and said the original 90 minute eta was because he was on another call. I said nice try but that's not true because it was due to the first guy having me 50 miles further away! The tow truck showed up exactly 90 minutes... from 23 miles away. He took another 45 minutes to change the 2 rear tires. When he finished I had him check the air pressure on the rest of the tires just to be safe. They were all over inflated by 10-15 pounds each! I can't believe they would send moving trucks across country without doing a proper basic inspection first. The Long Beach location on PCH should get rid of their lazy dangerous employees, what a huge liability. I would never go back there. I paid over a thousand dollars for a janky truck and it caused a 6 hour trip to turn into a 9 hour trip with almost 3 hours sitting on the side of the road in 106 degree heat. I've got pictures of the tires if needed. The San Tan location in contrast was amazing to deal with. Everyone that I dealt with there was sharp. From the girls outside at check in, to the girl behind the counter that helped me. The facility is clean, easy to get into and out of and had great access hours to your storage unit as well.
John B | Online Move InThey are 10 star love them
luwana r | Overall ExperienceQuick courteous service
Ray H | First ImpressionsNo complaints except the price. It seemed like there was a price increase every couple month. In the end we have to move to a less expensive provider. We went from $160 a month to $105 for the same size unit.
Marvin S | Overall ExperienceDifficult when calling in
michelle P | Overall ExperienceWhen moving to another state, it's nerve-racking and don't know what to expect but I recommend everybody. This was the first excellent experience I've had in a long time I don't I never have, but I've moved to my son. It was a big move for me and everything went smooth at the drop off and the storage, thank you the pick up was very bad for the U-Haul but everything else was perfect. Thank you to all the team bless you all
Betty M | First ImpressionsThe staff is always professional , friendly and helpful. I would reccomend this facility to everyone
Shannon F | Overall ExperienceWell run and maintained.
micheal s | Overall ExperienceWendy was great! She is an asset to U haul.
Anthony H | Overall ExperienceThe people that work there are very helpful and very knowledgeable.
Mary A | First ImpressionsAbsolutely the best storage facility ive had no worries at ALL 10 starr
luwana r | Overall ExperienceWould definitely choose Uhaul again for storage needs!
Vicki F | Overall ExperienceBesides all the good things this place has to offer, it is very convenient for me to do business here.
Jaime R | First ImpressionsWendy and Jessica and lizz were all so nice they helped me with all my needs
KIMBERLY C | First ImpressionsI was assisted by Amanda, in Queen Creek, AZ. She was very helpful and knowledgeable. Her service was fast and very straightforward. Very pleasant young lady and such a good representative for UHaul.
SAM C | Overall ExperienceShe was very helpful and went out of her way to help me with an easy access unit due to my disability.
Bonnie B | First ImpressionsAmanda at the Queen Creek location was spectacular to deal with. Very knowledgeable and so helpful and friendly.
SAM C | First ImpressionsWe got double charged for the ubaul rental and storage unit. Pending resolution.
alexia h | Online Move InThe staff was awesome
william b | Overall ExperienceThe staff was always very friendly and helpful.
PATRICIA W | Overall ExperienceGreat facility makes it easier to move
WILLIAM G | First ImpressionsCleanest facility I’ve seen
Bruce S | Overall ExperienceMy items felt secure. I felt safe going in alone to load up or take things out. It was super convenient to set it up online and cancelling was so easy and took me just a few minutes. I have one suggestion: maybe make it more clear where customers are supposed to park to unload and that we need a code/card to unlock and lock our unit every time. Maybe it was just me but I was pretty confused about these two things even after talking to an employee so I had to go to the front again to ask if I needed a card and then they finally gave me one. Not a big deal, but could've been more streamlined.
Salina B | Overall ExperienceNice staff. Very helpful
MARY G | Overall ExperienceThis Uhaul facility is so well maintained and very clean. Everything smelled fresh and even their restrooms were always spotless. I was never concerned about my safety or the safety of my stored item.
franca g | Overall ExperienceU-Haul is a good and useful company, but its rates are getting out of control lately.
Rick K | First ImpressionsIt was so easy and convenient to check in and the storage facility was clean. The tools that were needed were accessible and the experience was excellent.
Regina C | First ImpressionsToo expensive
Jon M | Overall ExperienceWendy is the best storage manager! The facility is always clean. She is always very helpful. The staff is also very helpful. I would highly recommend this Uhaul storage site.
Jessica M | Overall ExperienceBest U-Haul office and people!
Jolene B | Overall ExperienceEverything I expected and accommodated the need for an additional unit without a problem
Michelle G | Online Move InI appreciated how well clean and maintained the inside and outside grounds were.
WENDI S | Overall ExperienceWe parked our trailer there for 4 years. Jason and his staff were always friendly and helpful. Completely satisfied with them and would recommend them without hesitation. Thanks for the great service!
CHRIS G | Overall ExperienceQuality Operation!
Curt C | Overall Experience