Customer Reviews for U-Haul Moving & Storage at San Pedro

9,250 reviews

5810 San Pedro Ave   San Antonio, TX 78212
(@ Basse Rd S Of Lp 410, Across from the Valero & Whataburger)

(210) 731-2800

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 731-2800

5810 San Pedro Ave
San Antonio, TX 78212
(@ Basse Rd S Of Lp 410, Across from the Valero & Whataburger)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joyce Willams 
Rating:
5.0

your return app needs work and both college station's locations need clear and concise location where someone can scan to return item afterhours. lost 45 minutes this time and 1hour last time at other location on Texas. Both Texas locations do no have proper stickers up in order to scan....Each time I returned the trailer early. this was my 27th rental since May 2022

daniel howell 
Rating:
5.0

Customer did not leave a comment.

branden schultz 
Rating:
5.0

Customer did not leave a comment.

Joel Reyna 
Rating:
5.0

John, who set up the trailer was amazing and friendly. He was working hard and still kept his professionalism and a happy demeanor! This will be our store for any moving needs. Thank you.

Aaron Rivera 
Rating:
4.0

I probably won't use uhaul again and won't recommend them to anyone

John Held 
Rating:
5.0

I need more cash air

felix lopez 
Rating:
3.0

They talk too long with customers while others are waiting in a line. I think they can cut that to a limit when there’s others waiting to get service. Thanks.

ISABEL PEREZ 
Rating:
5.0

Customer did not leave a comment.

Antonio Nino 
Rating:
5.0

Someone had there storage stuff all outside where when I had already loaded and was leaving there was know way I could get by them so I had a very hard time backing out to go other direction. But I made it.

WESLEY ENGLISH  |  Overall Experience 
Rating:
5.0

Customer service was exceptional, whole experience was efficient and reasonabl. Very grateful!

David White 
Rating:
5.0

The business had to reschedule my appointment to install a hitch, because their computers were down the morning I came in for the appointment. They rescheduled the same day and took $50 off for my trouble. They were considerate and responsive to my needs.

Mark Christal 
Rating:
5.0

Customer did not leave a comment.

Taylor Eldrige 
Rating:
4.0

All good; continue to display a much more friendly deportment than other U-Haul branches in SAT

JAMES AIELLO 
Rating:
5.0

The installation was done quickly and the technician was very helpful. I won't be using the hitch for several more weeks.

Heidi Lewellyn 
Rating:
5.0

Easy drop off. Signs and technician communicated where to park the truck and answered my questions in a very friendly way. Didn't even need to go inside the building.

FORREST MOYER 
Rating:
4.0

Customer did not leave a comment.

Jerry Collazo 
Rating:
4.0

Incorrect directions by woman inside office saying siges would help me find the area to park gets you stuck in places having the back up with a trailer umong crowded lot. There were no “signs”. The gentlman disconnecting the trailer was awesome! Nice guy, very good CS and quick. 5 stars for him!

Nina Wheless 
Rating:
2.0

MANY broken items - the boxes were packed well but must have been slammed around during transit because things were broken before even being moved out.

Brooke McIntosh 
Rating:
3.0

I had to wait at least 30 minutes, then I was told that the trailer was not ready because it had not been cleaned out after being returned. I waited an extra 15 to 20 minutes to finally get it. Some of employees were very frustrated with I really don't know what and they even made comments about wanting to quit. Apparently something is going on at that location and it showed. I would like for some one to call me. Thanks

Ruben Galindo 
Rating:
5.0

Staff are always so down to earth and very helpful... I like to go to this location because they usually have the more product in stock and for the great customer service.

ELIZABETH MAINEZ 
Rating:
5.0

Made my installation appointment over the phone, was not able to attend and they quickly rescheduled it. Once I got there, they immediately took my vehicle to get it installed, and I waited around 30 minutes before they were done. Great and quick service.

Ivana Ybarra 
Rating:
4.0

Interior windshield was gummy at best

Beatrice Schmerber 
Rating:
5.0

Terry was very professional and efficient. He knows how to make a customer feel important. This man is an asset to your company. People like him is what this world needs. He should be commended. Thank you and God bless you all. Mr. A. Castillo

Anthony Castillo 
Rating:
5.0

wash out dust from bed of trailer

Daniel Howell 
Rating:
3.0

Customer did not leave a comment.

Kelly O'Connor 
Rating:
4.0

Only one person on the lot to help the customer with hookup of trailer

JOSE DAVID DUENAS 
Rating:
5.0

Customer did not leave a comment.

Shannon Simmons 
Rating:
5.0

Customer did not leave a comment.

Miriam Nieves 
Rating:
5.0

Customer did not leave a comment.

eduardo uride 
Rating:
5.0

This may well be the best people you have. The location is not so great and a little difficult to navigate, but the people are absolutely wonderful.

Wilbert Quick 
Rating:
5.0

The lady who did the delivery and pickup in San Antonio, BJ, was delightful. Quite an asset to your company.

John Wyatt 
Rating:
2.0

The lady that rented me the trailer did not have very good people skills. She didn't explain why she needed to know where I was taking "her" trailer. I felt like telling her that it was none of her business where I was taking "her" trailer, but since I needed it I felt like I had no choice and the she needed an additional phone number of someone else for what reason she never mentioned it either. Then I drop off the trailer about 4 or 5 hrs after renting it around 1ish and then at 8ish pm I get a call asking when I was going to return the trailer. I'm not sure on who is in charge, but I had a terrible experience, but unfortunately what can I do about it, but type my frustration and hopefully I will not get charge a late and/or for another rental day and then have to wait weeks until I get reimbursed. We'll see

david GONZALES 
Rating:
5.0

Customer did not leave a comment.

Pether Camacho 
Rating:
5.0

Customer did not leave a comment.

Cesar Andres Perez 
Rating:
5.0

Customer did not leave a comment.

ROBERT THOMAE 
Rating:
5.0

Excellent customer service. Friendly staff and clean facility,

Diana Reyes 
Rating:
5.0

Agradezco que me atendieron en mi idioma español ☺️

alma salazar  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis Adams 
Rating:
5.0

Customer did not leave a comment.

Bradley Dobbs 
Rating:
5.0

0

Christina Maldonado 
Rating:
5.0

Customer did not leave a comment.

Alyssa salazar 
Rating:
5.0

Easy pickup and drop off of trailer. The guy who helped me unhitch the trailer was awesome. I think his name was Emilio or Emiliano

Travis Hawks 
Rating:
1.0

Bad service telling me that I have to pay for something that wasn’t my fault or because I didn’t put insurance on it. I only had the trailer for a couple hours and returned it the same day.

fabian anderson 
Rating:
5.0

Customer did not leave a comment.

ASHLEY CRUZ 
Rating:
5.0

Customer did not leave a comment.

Hector Sanchez 
Rating:
5.0

Customer did not leave a comment.

Victor Vicinaiz 
Rating:
5.0

Francesca helped me during my visit there. She is professional and friendly.

Richard Cook 
Rating:
5.0

Customer did not leave a comment.

FERNANDO SANDOVAL 
Rating:
5.0

Customer did not leave a comment.

Rose Harlan 
Rating:
5.0

Fast and easy deal! I really appreciate the help and info that the lady on front desk gave to me! And she speak Spanish too! So more personalized service and answer all my questions!

emaunnuel Sanchez  |  First Impressions 
Rating:
2.0

There was equipment in the bay when we tried to return and had trouble figuring out where to find someone because no one was at the return area

Briana Lora 
Rating:
5.0

Nothing crazy but I didn’t have any major problems

JASMINE DERNBACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Alba 
Rating:
5.0

Customer did not leave a comment.

Destiny Molina 
Rating:
4.0

Customer did not leave a comment.

Kamone khantharoth 
Rating:
1.0

Nobody behind the counter knew what they were doing, read my review I left. all of their attitudes were not professional , they all look like they just rolled out of bed with puffy eyes and greasy hair buns. . One employee guy kept saying he hadn’t been trained well enough and he’d only been there two months and what should’ve been a simple pick up turned into a two hour hassle.. I had made a reservation for the tUhaul four days earlier and was handed my print out that I was supposed to bring to just pick up the U-Haul and it turned into a giant fiasco and I will tell everybody to never go to that location and I did all day today by the way. one of the employees kept saying that my trip to San Antonio to Austin would be 145 miles each way when it is actually only 65 miles so it was gonna cost me $500 instead of the 66+ gas I was told by the person who helped me when I reserved it. The third employee who finally showed up, seemed to know more than the other two, but had the worst attitude, and was acting like somehow all of this was my fault. All of this misinformation was my fault, and it made sure to tell me it wasn’t their fault because it was so-and-so, who wasn’t at work today, who gave me the wrong information. I just don’t understand how a truck advertised for 2995 and of course adding insurance and refilling it with gas should cost anybody $500 when they’re just going to austin and back . I wonder if any of them actually graduated high school and whoever trained them needs to try it again. I’d give it zero stars if I could , and I never do this sort of thing.

jennifer allen 
Rating:
5.0

Customer did not leave a comment.

Melissa Howell 
Rating:
5.0

Thank you.

STEVEN ORTA 
Rating:
4.0

Customer did not leave a comment.

SANDRA AREVALORAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Isaiah Rodgers 
Rating:
5.0

Customer did not leave a comment.

Treynard McMath 
Rating:
5.0

Customer did not leave a comment.

WESLEY ENGLISH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Dougharty 
Rating:
5.0

Customer did not leave a comment.

ruben cortez 
Rating:
5.0

Fast, efficient service. The agent who assisted was polite and professional. A great rental experience

Leslie Erickson 
Rating:
4.0

They need better signage telling customers where the door is. It is a huge location with parking in front of what they call the "maintenance area." Since customers can't go into the garage area, they have to walk all the way around this large building to get in a well hidden door on the back side.

Wilbert Quick 
Rating:
5.0

Excellent service. If a customer has a preference and there’s availability, the Chevy Silverado compared to the Dodge Ram makes way more power. Much better for hauling

Jadon Fisher 
Rating:
5.0

Everything went smoothly. Helpful customer service and assistance. Painless and quick service attention response from beginning to end. Definitely recommend this location.

Baldemar Rodriguez 
Rating:
5.0

Very well run operation. Solid customer experience.

Nieves Jaquez 
Rating:
5.0

Very professional, friendly service and the vehicle drove like a Mercedes!

sally Johnson 
Rating:
5.0

Was’t happy with the gas intake, but everything else looks great.

moses mareno 
Rating:
5.0

Service Was A-lot Better And Friendlier, The Inside Of The Truck I rented Today Was very Clean, And Easy To Ride, I Just Wish They Had The Time To Give It A Good Wash.

Eloy Ramirez 
Rating:
5.0

BJ the U-haul driver is great. Many Blessings to the San Pedro Uhaul Team!

Alan Benites 
Rating:
5.0

I will recommend a friend

JORGE GALEAZZI 
Rating:
5.0

Customer did not leave a comment.

Guillermo Miramontes 
Rating:
3.0

Customer did not leave a comment.

John Madsen 
Rating:
5.0

The Lady’s at the front Desk all where very friendly and Helpful, Quickest, Cleanest U-Haul location in all of Texas

Sylvia Aleman 
Rating:
5.0

Simply great, all the goods were shifted with more care and secure . Just Book containers, load goods and get them where you want, as simple as that..

Nagaraju Boini 
Rating:
4.0

Customer did not leave a comment.

Adam Thiesen 
Rating:
5.0

Nothing

Aleandro Cardenas 
Rating:
5.0

Met me at the return location even though he was busy. Walked me around to the drop location and disconnected the trailer. Closed my ticket said he’d send an email with the info and thanked me for my business. This was what I’ve usually experienced with U-Haul.

Steve Rowe 
Rating:
5.0

Very quick. Super helpful staff.

TROY TOMAN 
Rating:
5.0

Helpful, professional and quick service

Laura Tinsley 
Rating:
4.0

Everything went well. But: The trucks HAVE to come with a full tank. I received mine with 1/4 tank of gas, which made it very hard and inconvenient to coordinate the return with that exact level of gas. Simply hand out the trucks with a full tank, please. And overcharge those customers who decide to return it not full. That would be best practice here.

Alexander Gentsch 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Entrekin 
Rating:
5.0

Not a thing. You all are doing a fabulous job

Carlos Castillo 
Rating:
1.0

Vehicle was very dirty. Windshield and side mirrors were very dirty. Lot loader would not help adjust side mirrors. I spoke with the manager about the dirty vehicle and the poor customer service from the lot loader,. The manager responded she did not have the staff to wash vehicles, clean side mirrors and adjust mirrors for customer safety. Tail light on vehicle dolly was out. Had to replace windshield wipers Moving from San Antonio to Phoenix. Around Kerrville, TX it started to rain. It was at that point I discovered how inadequate the wipers were. I purchased new wipers in Ft Stockton. Uhaul on San Pedro and Basse location is where I started. I will never use that location for anything. Manager and lot loader owe me an apology and Uhaul should compensate me for being a substandard company.

Patrick Watters 
Rating:
5.0

Great customer service

Miguel Contreras jr 
Rating:
1.0

Customer did not leave a comment.

Christopher Ramos 
Rating:
5.0

Customer did not leave a comment.

Thomas Albrecht 
Rating:
5.0

Customer did not leave a comment.

George Boulindau 
Rating:
5.0

Customer service was top shelf all around. This is how you do it.

Eric Bradshaw 
Rating:
5.0

No issues

Melissa Bartel 
Rating:
5.0

Everything was great! All of the employees at 5810 San Pedro are very helpful and really nice. Thank you so much! Great service!

Katherine Weiss 
Rating:
5.0

Excellent, friendly, helpful and knowledgeable staff.

Richard Mason 
Rating:
1.0

Customer did not leave a comment.

jonathan Cisneros 
Rating:
1.0

After I rent employee told me to drop off after hours due to rented late . After dropped off they called me 2 days later telling me it's stolen and I have to pay for it . And I had to drop off all my work and go to the location just show them I dropped and it's in front of their eyes

UMIT OZYILDIZ 
Rating:
5.0

Staff friendly and attentive. Continue

sammy bell 
Rating:
5.0

Customer did not leave a comment.

Carlos Dominguez 
Rating:
5.0

I love how quick and easy my trailer hitch installation was. The young lady up front took her time and explained everything to me and introduced me to he gentleman that was doing the installation. I highly recommend this place for any rental or installation needs.

Adrian Rovira 
Rating:
5.0

Customer did not leave a comment.

Phillip Kellogg 
Rating:
5.0

Customer did not leave a comment.

Waliyyuddin Muwwakkil 
Rating:
5.0

Customer did not leave a comment.

Steven Santos 
Rating:
5.0

Very happy customer thank you

brandon wilson  |  First Impressions 
Rating:
5.0

Didn’t get the guy’s name who addressed me when I first walked in, but he greeted me right away, and very professionally. Terry was friendly and OUTSTANDING! Didn’t have to wait very long - very pleased with results! He did great on hitch and wiring install. Also - I believe the gentleman’s name was Jimmy. Filled propane tanks for me. Also very friendly….

Paul Mosher 
Rating:
5.0

Customer did not leave a comment.

Luis Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anabel deBlas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Capelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody Winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael madero  |  Overall Experience 
Rating:
5.0

I just want to say thank you for being so kind and understanding, the services was fast and anogh.

Anilu Duff  |  First Impressions 
Rating:
4.0

Employee/manager was extremely helpful in the return of the trailer and renting of the storage unit.

Pedro Gaytan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL VASQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Perez  |  First Impressions 
Rating:
5.0

N/A

FLOR CRUZ  |  First Impressions 
Rating:
5.0

I'm not sure what the ladies names that helped me out but they both were very nice friendly and knowledgeable about the qualifications I had I will definitely be back when I need a uhaul or storage great job .👍

salvador gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elvia Hernandez  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility! They are secure and very conscientious! I accidentally left my unit unlocked one day and I had a phone call that afternoon alerting me so I could go back and lock it. I felt my storage items were safe and secure. Thank you!

PENNY COMPTON  |  Overall Experience 
Rating:
5.0

I cannot express how helpful and nice everyone was for my situation. As a separating military member I was given so many options even when it was very likely inconvenient to the staff. They were always nice, helpful, and understanding when it came to working with me and the government contractors. I do recommend this facility to all my family and will continue to do so to any friend that is in the area needing storage service. Thank you to the whole team at this location. I have zero issues with anyone here. 100% amazing team and helpful to your unique situation. Thank you so much!

Marc Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Vasquez  |  First Impressions 
Rating:
5.0

Very friendly staff and very helpful I will continue doing business with yall again

claude hayes  |  First Impressions 
Rating:
5.0

Nice

IRITIE NIAMIEN BI  |  First Impressions 
Rating:
1.0

The new manager she very bad and rude

HANI ALJOULANI  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

HANI ALJOULANI  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clover moten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Guajardo  |  Overall Experience 
Rating:
5.0

I put the lock on incorrectly before I left and I got a call the next morning saying that the unit had been secured and I needed to come back and put my lock on correctly. I appreciate the fact that it was checked and secured until I could get there! Thank you!

PENNY COMPTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emma Workman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Franklin Lotter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george beltran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylee Johnson  |  Online Move In 
Rating:
2.0

The associates that run the front counter are awful. Both times I was in the front office the supervisor was in an argument with a customer. Each one of the could have been easily diffused but for whatever reason she kept pushing the customers to be more frustrated. It was awkward to stand in line and watch

Michael Muhn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eustace Wehner  |  Overall Experience 
Rating:
5.0

Great customer service. I highly recommend this location.

Rebecca Soto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David SOLIS  |  First Impressions 
Rating:
4.0

A few longer wain times

GEORGE HAMMET  |  Overall Experience 
Rating:
5.0

Absolutely best service I have ever received. Accuracy is on point. The staff was fanatic. I had a great experience, and they really went above and beyond for me. The staff member who helped me was very informative. She also accommodated my needs BIG THANK YOU to her, I would have not been able to move out of my apartment if it was not for her assistance.

DENISE GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Henry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Fernando ruiz  |  First Impressions 
Rating:
2.0

I was charged for a new chain because a part of the chain was scraped by the street. The chain was in excellent condition just a little discolored. The chain could have been reused over and over. This is not good business.

Mateo Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donavan Vasquez  |  First Impressions 
Rating:
5.0

would do business with U-Haul again.

richard evons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florentino Suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ozmer  |  Overall Experience 
Rating:
5.0

The storage unit was the right size for what I needed. The staff was friendly.

teresa santillan  |  Overall Experience 
Rating:
1.0

When getting the U-Haul from Austin they did not bother explaining or helping with anything they just handed me the keys and sent me on my way the employees looked and acted like they did not want to b there. When I dropped off the truck in San Antonio the employees were more in a hurry to close and get out of there rather than taking care of the customer.

Katy Zamora  |  First Impressions 
Rating:
3.0

All my items had spider webs on it and was damp and the unit I had was suppose to be climate controlled it was very costly for my things to be damp and full of spider webs

TABRIL WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN TARRAGONA SAEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyler Conway  |  First Impressions 
Rating:
5.0

Would use again

richard evons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESMOND RAY STAGG  |  Overall Experience 
Rating:
5.0

A-1

Andres Garcia  |  First Impressions 
Rating:
5.0

I particularly liked that I had access to the facility whenever needed . Everything was secured, dry and well maintained.

michael O'brian  |  Overall Experience 
Rating:
3.0

I just don't think that you should continuously get charged a late fee during your stay I was charged twice after I spoke to someone about my payment arrangement

TABRIL WHITE  |  First Impressions 
Rating:
2.0

Lights do not operate when dark gate gets stuck open somtimes lots of ants

Gabriel Fields  |  Overall Experience 
Rating:
5.0

Good service

oscar vargas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLINGHAM  |  First Impressions 
Rating:
1.0

You burned me 100% Rapid City UHAUL, owes me $600.00 to say the least. Never again will I use UHAUl, YOU GOT TOO BIG FOR YOIR BRITCHES. Fair is Fair, and you played dirty

Elaine McCarty  |  Overall Experience 
Rating:
5.0

Everthing was fine, but i only asked for one moving truck and lady at desk made me sign more than one paper/contract. She also took a photo of my Driver's License with her cell phone.

martha huerta  |  Overall Experience 
Rating:
5.0

I always choose this uhaul storage place it's awesome place. I'm happy with yall. Of.course I bought a house. And needed to move up a. Bit. Thank u for taking care of me. Love u guys

Christopher Dimas  |  Overall Experience 
Rating:
4.0

Thank you for your help

JOSE BUENO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONNIE CAPETILLO  |  Overall Experience 
Rating:
5.0

Awesome customer service, Clean facility, well lit area also, and great location for me and my family

jerrell berry  |  Overall Experience 
Rating:
5.0

The young 18 yr old girl was very kind helpful and Awsome

Jackie Hartwig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS LOPEZ  |  Overall Experience 
Rating:
5.0

Awesome service

Matthew Baccus  |  Overall Experience 
Rating:
5.0

The person that I dealt with was very pleasant and helpful.

MICHAEL VASQUEZ  |  First Impressions 
Rating:
5.0

Would definitely use again . Thank you!

edward centeno  |  Overall Experience 
Rating:
5.0

I like the people, they were friendly and professional.

Sonny Sterling  |  First Impressions 
Rating:
5.0

The only issue I had was that I came home from Iraq and tried accessing my unit. The key would not fit into the lock. I tired asking several of your employees what was going on and nobody knew anything. I was told I needed a supervisor to cut the lock. A few days later the supervisor was available. Just so happened to be the same day I hired a locksmith. Supervisor cuts the lock. Turns out my wife entered the unit while I was gone, she locked it in the open position. Someone at U-Haul out a new lock on and didn’t tell anyone about it or made a note in the system. So here I am, wasted 4 days trying to get into my unit and $50 out of pocket (locksmith fee). Other than that, you need more staff. There shouldn’t be a 30-45 min wait to get a vehicle because you have 1 person working the counter.

Mario Geiser  |  Overall Experience 
Rating:
3.0

This was a great experience

stephanie delacerada  |  First Impressions 
Rating:
5.0

Great over all

Matthew Baccus  |  First Impressions 
Rating:
5.0

Everyone there is very kind and helpful ! I have used you before

MICHELLE SAENZ  |  Overall Experience 
Rating:
1.0

Customer service sucked long lines and long wait times. Older chubby lady is lazy you have incompetent workers.

Chris Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marques Minor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN FORD  |  Overall Experience 
Rating:
5.0

Would be more beneficial and convenient for Customer's and Tenants if they could access there Unit 24/7 365 days a year.

Robert S Brinsfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT SCHUTTE  |  Overall Experience 
Rating:
5.0

It was great. Thank you

ANDREW KIRSCHENMANN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHELITA FRANKLIN  |  Overall Experience 
Rating:
4.0

It was very good thank you

Mamie Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Carrisal  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanna Banez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kelly Sieckman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johan Haerens  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

WENDY MAYS  |  First Impressions 
Rating:
1.0

My Storage was very Dust and my below was water damage .I told mgr. he came and look at then call corp.and he said you would do nothing about but said my a Ins Claim no sorry poor services. Brenda Jackson

BRENDA JACKSON  |  Overall Experience 
Rating:
1.0

I been in the storage for a long time I have 2 units But I’m moving very soon from my other unit because you have a new kid working for you his name is Miguel We have so many problems with him And it’s not only me some people from different units have the same problem If you want to contact me my name is Oscar (210) 823-4438 Thanks

OSCAR GUADARRAMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Guerra  |  Online Move In 
Rating:
4.0

24-7 accessibility to unit would change my overall experience rating for this location to excellent.

Victoria Winton  |  Online Move In 
Rating:
4.0

The service provided was good. Employees well trained and knowledgeable . Security was not evident…

Rene Ramos  |  First Impressions 
Rating:
1.0

An employee use the F word and rats damage some of my things

Lupe Keith  |  Overall Experience 
Rating:
5.0

Awesome 😊😊

Robert Millett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane Morrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELA TSEH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayra rondon quiles  |  Overall Experience 
Rating:
5.0

Everything worked out great!

CATHERINE VONDOHLEN  |  Overall Experience 
Rating:
3.0

Got some quite rude phone calls about replacing locks. In addition, on the last day, got a similarly brusque call to immediately go fix the lock, because the door was only partially locked. Arrived to find no lock on latch (had just put new lock there one week before) and no lock on floor of unit that had been left there on purpose.

adrian gresores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Dillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gil Fuentes  |  Overall Experience 
Rating:
5.0

U haul saved my life with my all of my moving and storage needs

RICARDO DAVILA  |  Overall Experience 
Rating:
3.0

They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer

JUAN CORONADO  |  First Impressions 
Rating:
5.0

Mirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out

Juliet Gatobu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Torres  |  First Impressions 
Rating:
5.0

Thanks soooo much for skill staffing

RAMONT GAGE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marivel Galvan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shannon Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM LEOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Givens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pablo portilla  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pablo Portillo  |  Overall Experience 
Rating:
3.0

The only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.

Julio Ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW CURRY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Sanchez Lindsay  |  First Impressions 
Rating:
1.0

Worst service ever

JANELLE Hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL OVERTON  |  First Impressions 
Rating:
5.0

Great facilities and staff

david williams  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Ryan Choudhury  |  First Impressions 
Rating:
5.0

So good

Khai Nguyen  |  Overall Experience 
Rating:
1.0

There were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.

Matthew Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Keiderling  |  Overall Experience 
Rating:
1.0

Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando

OSCAR GUADARRAMA  |  First Impressions 
Rating:
5.0

Very simple process and good experience with office staff.

Damien Treadwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda Gonzales  |  First Impressions 
Rating:
5.0

I’ve been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can’t help, they’ll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I’ve came across there!

Breyanna Iyanobor  |  First Impressions 
Rating:
1.0

I had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.

RAY GREEN  |  First Impressions 
Rating:
4.0

Facilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.

ROGER DILL  |  Overall Experience 
Rating:
5.0

I love UHAUL

David Vasquez  |  First Impressions 
Rating:
5.0

I came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I’m correct. Thank you again!

Deborah Pena  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcella Brantley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Givens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ORNELAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma L Martinez  |  Overall Experience 
Rating:
5.0

Two different employees went above and beyond to help me with 2 mistakes that I made.

Marcella Brantley  |  First Impressions 
Rating:
5.0

Dan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland

EDWARD EILAND  |  First Impressions 
Rating:
5.0

Everyone was very nice, social, & helpful. They definitely saved me time

Breyanna Iyanobor  |  First Impressions 
Rating:
5.0

They were always helpful, didn't give any attitude always saw them walking around the property

Heather Tindall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MATTHEW ORNELAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gerardo vargas  |  First Impressions 
Rating:
3.0

Latch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did

John Ziller  |  Overall Experience 
Rating:
5.0

Miriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...

Steve Dalton  |  Overall Experience 
Rating:
5.0

Me gusta la intención que dan

Wendy Pereira Enamorado  |  First Impressions 
Rating:
5.0

Excellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!

Christina Walters  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashley Mora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andy jo bragg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Ayala  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly Sieckman  |  First Impressions 
Rating:
5.0

I was treated good and all my questions are answered.

Julio Ramos  |  First Impressions 
Rating:
2.0

I was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.

Christopher Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruben deleon  |  Overall Experience 
Rating:
5.0

Mariam is absolutely outstanding and amazing!!! She works the issue and so customer focused.., Mariam is a credit to UHaul and is to be commended... Thank you Miriam!!

Steve Dalton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Banks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jamie Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Marie Ramirez  |  Overall Experience 
Rating:
5.0

I had no issues with the facility. Staff were helpful and pleasant. Facility was clean and well maintained. Would use them again.

Mary Cole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha Zuniga  |  Overall Experience 
Rating:
5.0

u haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!

Gerald J Bennett  |  First Impressions 
Rating:
2.0

Classic scenario where the right hand didn't know the left hand had already done. Got there and Gloria asked for my information, tried to charge me another fee for the storage that I had already paid for over the phone. The gentleman I spoke to must have been new as he answered the phone telling me to hold on he was dealing with another, possibly irate, customer. I appreciate the 30days free. Maybe you all should give me another 30days for the inconvenience of having to provide info that was, or should have already been, in their database about my reservation.

DONNIE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSERAINER VIRGINO  |  Overall Experience 
Rating:
1.0

Staff is rude and uninformed. They keep charging me for a storage unit I cancelled. The don't have 2 brain cells amongst them.

Mary Gretchen Motlagh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANSELL ADZOBU  |  Overall Experience 
Rating:
5.0

I have used U Haul, storage rental and truck rental,I am pleased with service and prices.

HECTOR MEDEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brady Landry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daivy Johnson  |  Overall Experience 
Rating:
5.0

Great convenience having rental trucks at storage facility also.

WILLIAM FEDORKO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Andrews  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARRELL RAY YOUNGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristian Collier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Kinnard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORENZO CONTRERAS  |  Overall Experience 
Rating:
5.0

I received excellent service. The staff was always very helpful and went the extra mile.

CARMEN REINA  |  Overall Experience 
Rating:
1.0

Now that I have most of my belongings in my possession. I have come to realize that I am missing several items, I'm missing my glasses and all of my sports memorabilia that I have collected for years.

sara perez  |  Overall Experience 
Rating:
5.0

Manager was helpful and very nice. Easy move in no issues.

yvonne Guerrero  |  First Impressions 
Rating:
1.0

I had movers drop me at unit. They had gate card. I asked employee to let me out of gate so I could meet movers when they returned at the office. The employee said he could not open the gate. Not good

John Abbott  |  Overall Experience 
Rating:
1.0

.

ALEX AGUINAGA  |  Overall Experience 
Rating:
5.0

Smooth and excellent customer service experience

EDWIN HENRIQUEZ  |  First Impressions 
Rating:
5.0

Best service for year 2020 Excellent best customer service very knowledgeable thank you for help the move easy for my mom!

Beatrice Serrata  |  First Impressions 
Rating:
5.0

I rented a large truck for a few days and got a free one month storage rental! It really helped out! Thanks so much.

Ginger Ardid  |  Overall Experience 
Rating:
4.0

Good experience l

ORHIONMWEN ISIBOR  |  Overall Experience 
Rating:
4.0

The U-Haul customer service assured me Arrangements would be completed for my storage unit when I went to pick up the truck, that was not the case. So I arrived in San Antonio with a truck full of ...

Cynthia Sue Solis  |  First Impressions 
Rating:
5.0

Only thing the first late fee kicked in pretty fast,but overall it was good and was close and convenient to the entry gate

Tomeca Greene  |  Overall Experience 
Rating:
5.0

Hi, I wanted to get something out at night and I couldn't get in by the schedule. Tha’s the only thing else all excellent,I will recommend uhaul to my friends, very professional

DAVID HERNANDEZ  |  Overall Experience 
Rating:
2.0

Not a happy customer

DAWN MELTON  |  Overall Experience 
Rating:
4.0

Clean and well secured...staff could be a little more friendly but other than that perfect service

Kody Jones  |  Overall Experience 
Rating:
3.0

Good place to store things for a while but they do not prorate your fee depending on days of store, clean place no pest thats a plus when you are talking about storing your stuff for a long period

BARBARA BOLANOS LOPEZ  |  Overall Experience 
Rating:
5.0

On behalf of both my late brother David Sanchez and I, I want to thank all of you for the excellent service you have provided over these many years. Kindest Regards, Dan Sanchez

daniel SANCHEZ  |  Overall Experience 
Rating:
5.0

Tony and staff really went out of the way to help meet our needs..!! Thank you guys..!

STEVEN CATUDAL  |  Overall Experience 
Rating:
5.0

Everyone is very helpful

cynthia rodriguez  |  Overall Experience 
Rating:
4.0

It took too long to complete our business there but in the end we were very satisfied with their efferts..

STEVEN CATUDAL  |  First Impressions 
Rating:
3.0

Good chair ruined due to moisture in storage. Also lots of dust.

PAMELA ECKARD  |  Overall Experience 
Rating:
5.0

Adam Pena is the best manager ever! He went above and beyond. We stored my brother's truck but he even helped me with my own uhaul issue at another branch. Huge Kudos! Definitely recommend this uhaul

VERA FRANKLIN  |  Overall Experience 
Rating:
2.0

Ridiculously overpriced!!!

Deborah Escobedo  |  Overall Experience 
Rating:
5.0

The U Haul representative was excellent in explaining and attempting to give Me the best deal possible. I probably had some dumb questions but the Person was so cordial and calm and just very thankful

Joseph Garza  |  First Impressions 
Rating:
4.0

This location needs a better system to man the incoming telephone calls. Customers are placed on hold for long periods of time.

Bernardo Maese  |  First Impressions 
Rating:
5.0

The guys there are fantastic! I would recommend them and their services to anyone who should ask. Keep up the great work!

SIMUEL LEWIS  |  Overall Experience 
Rating:
4.0

Some times a long line to get service but the staff does pay attention to the customers.

tom costantino  |  Overall Experience 
Rating:
5.0

Great location and good service!

JOE JUAREZ  |  Overall Experience 
Rating:
4.0

They did a fine job.

Deborah Escobedo  |  First Impressions 
Rating:
5.0

A friendly staff members.helped us in a very polite manner.helped us when we asked question’s.

Arlene Sandoval  |  Overall Experience 
Rating:
5.0

100 %

James Sims  |  First Impressions 
Rating:
4.0

The staff at this location was so on top of everything I needed in my move back to MA from TX. Helped me above and beyond what was required. Thanks again guys!

Kara Manning  |  Overall Experience 
Rating:
5.0

great support people. They know what they are doing

Warren Ginsberg  |  Overall Experience 
Rating:
3.0

FYI - your trucks are ALWAYS DIRTY! My truck had milkshake in the cup holder. Looked like someone sneezed on the steering wheel. Windshield filthy. Just do some basic clean up!

Alexis Hefley  |  First Impressions 
Rating:
2.0

Some of the people that work there act like it’s a big bother that you were there trying to rent and take care business I got a messy truck and a trailer that had no breaks

robert gove  |  Overall Experience 
Rating:
3.0

Monstered Out Over Priced Me

jesus casias  |  First Impressions 
Rating:
5.0

San Pedro brought a U-box out to us in Canyon Lake so we never saw the facil, but our driver was GREAT! Right on tome, super efficient, friendly - we would totally do a U-box again and use them!

Adrienne Schrank  |  Overall Experience 
Rating:
5.0

Great service, would highly recomend...

Karen G Destruel  |  Overall Experience 
Rating:
5.0

BJ and crew were very helpful, prompt and courtious. I highly recommend them after personally doing business with them twice this year alone.

Willard Sharp  |  Overall Experience 
Rating:
5.0

Staff will make sure you are taken care of

Rudy Castillo  |  Overall Experience 
Rating:
5.0

When I brought the Truck back November 17, @ 6:45 a.m, the young man was real rude to me.

James Sims  |  Overall Experience 
Rating:
5.0

We didn't actually visit the store location; we rented a U-box online. Great service by BJ!!

Stacy Bernal  |  Overall Experience 
Rating:
1.0

Two workers were to help unload the pod. We paid for this service in advance. No one showed up and no one from their office was helpful or even gave the appearance of wanting to be helpful.

john mullin  |  Overall Experience 
Rating:
5.0

Definitely helpful in our days of need. Courteous and helpful.

jack burnsworth  |  Overall Experience 
Rating:
5.0

Adam is a true professional and makes sure the customer is taken care of. I was scheduled for storage at San Pedro and found out that the trailer was to be returned elsewhere. He took care of it.

Rudy Castillo  |  Reservation 
Rating:
4.0

Great

Irma Mata  |  Overall Experience 
Rating:
5.0

I never went to the facility. I spoke to BJ on the phone and she was amazing with helping me get my pods. BJ made my whole experience wonderful. I had issues in San Diego but the BJ went above. Great

Dawn Fortier  |  Overall Experience 
Rating:
5.0

Great!

Andres Barrera  |  Overall Experience 
Rating:
3.0

Reason for leaving was that it was too expensive compared to other storage facilities around the area. It seemed that no one at U-Haul actually mind me leaving due to monthly cost.

Jose Valladares  |  Overall Experience 
Rating:
1.0

This uhaul is such a rip off! Keep increasing the prices but have the WORST customer service. Actually, some employees act professional but most are rude including the manager Adam.

MANUEL RODRIGUEZ  |  Overall Experience 
Rating:
1.0

Staff not helpful, slow

patrick marinelli  |  Overall Experience 
Rating:
5.0

I really appreciate your help in getting my storage shut down since I live out of the city and it was very hard for me to get there

pam stancil  |  Overall Experience 
Rating:
4.0

Friendly

Kyle Whittier  |  Overall Experience 
Rating:
5.0

No problems, everything excellent

James Sims  |  Reservation 
Rating:
3.0

Please have another clerk available on Sunday and preferably a friendlier staff. Sundays are busy days I understand but we have moving obligations, no time to sit in line for an hour.

JESUS O CASTANON  |  Overall Experience 
Rating:
5.0

The staff worked so hard to get me the dates I needed for shipping. So friendly and helpful. Also, the best price on shipping I could find. Would not choose anyone else for future needs!

Mikelty Carter  |  Overall Experience 
Rating:
5.0

none

Harvey Inouye  |  Overall Experience 
Rating:
5.0

Excellent customer service in the transfer of a uHaul box from LA to San Antonio. The coordination of dropping of the box at a storage facility went pretty smooth. Will definitely use them again.

Juanita woods  |  Overall Experience 
Rating:
3.0

I rented a trailer with a broken tire,lost two hours at El Paso Texas Station for repair. And in San Antonio we attended a person with no experience and los 2 hours. The service was very bad.

David Rodriguez  |  Overall Experience 
Rating:
5.0

I was very happy with U-haul at San Pedro. People were nice and knowledgeable. No complaints from me! Thank you U-haul for making my move to San Antonio, an easy one. SS

Sany Saudia  |  Overall Experience 
Rating:
5.0

Bj personally talked me through the process, if it wasn't for her there would have been mistakes made due to computer error.. thanks bj

Cherilyn Mccarty  |  Overall Experience 
Rating:
5.0

This location was awesome. Such friendly staff that was prompt. The experience we had here in Texas was so much better than in Georgia. Thank you!!

Jessica Payne  |  Overall Experience 
Rating:
4.0

My whole experience with the U-box from start to finish was above average! No problems no issues. Just hurt the pocket book a bit.

Regina Knight  |  Overall Experience 
Rating:
3.0

Box arrived at the dest. sooner than expected, which is good, but I was never notified. I tried to sched. pick up for the next day, but the yard couldn’t get it ready until the next day.

Michel Kronowit  |  Overall Experience 
Rating:
5.0

I didn't store or visit the place. Wrong survey. However. I have an excellent rating bc of the folks I dealt with.

Jackie Lang  |  Overall Experience 
Rating:
5.0

Adam and Tony went out of their way to help me with everything I needed- storage, 2nd rental truck, blankets, cold water, etc. this location is the way it is because of them. 5 stars.

jeff hammel  |  Overall Experience 
Rating:
5.0

The gentlemen who assisted with the unload were amazing, hardworking and I would hire again. Worth the month for their effort.

William Chalmers  |  Reservation 
Rating:
3.0

This location is severely understaffed on Saturday mornings. I view Saturdays as a peak time when maximum staffing is required. The wait was too long - I even had an "express check-in". Staff was nice

FRANK GARCIA  |  Overall Experience 
Rating:
2.0

I got charge for storage which I never rented. After several phone calls, I still received 3 late payments notice

Phuc Nguyen  |  Overall Experience 
Rating:
1.0

Beyond disappointed with lack of customer support and the leaving of 9 Uboxes on my land for almost a month because they do not have ability to come retrieve them but continue to charge me for rental.

TERRY Crisp  |  Overall Experience 
Rating:
1.0

I would call my experience with UHaul a Chinese fire drill if it were not such a grave insult to the brave firefighters of Shanghai. We have attempted to resolve issues but have been ignored.

TERRY Crisp  |  Overall Experience 
Rating:
5.0

I did recommend a friend who rented a vehicle and secured a storage. I had the best experience ever (done 3 x) with renting a truck and storing furniture. The staff at this location is amazing!!!

Shearone Lewis  |  Overall Experience 
Rating:
4.0

BJ and the U-HAUL team made my experience painless and smooth. I am satisfied with the assistance and service from the staff. Thank you!

Robert Lloyd  |  Overall Experience 
Rating:
1.0

Uboxes came on wrong date,no one told me I had to buy locks,30+ wait times on phone,completely incorrect email so I nvr got any update,delivered to wrong location,and wrong date time, expensive gas.

Joel Hanks  |  Overall Experience 
Rating:
5.0

Very helpful staff. Overall good experience with everything: the original storage, the transfer to San Antonio from California, speaking with main office & dealing with San Antonio staff. Thank you.

sharon davis  |  Overall Experience 
Rating:
5.0

Great service, Alex I think was his name and Tony we’re great help

Anthony Perales  |  Overall Experience 
Rating:
1.0

Rude, obnoxious, bad tempered, ridiculous I was called many times they harassed me by calling my cell while I was at work telling me my storage was due with late charges when I had already moved out.

Albert Rodriguez  |  Overall Experience 
Rating:
5.0

All good

Stephen Rathburn  |  Overall Experience 
Rating:
5.0

We had an issue getting ubox out of storage, but they got it taken care of.

Jerry Stanley  |  Overall Experience 
Rating:
5.0

Tony was awesome , great costumer service and is really helpful to our daily life .

Jacob Perez  |  Overall Experience 
Rating:
1.0

Very long wait to access in store access information long line when there’s other staff that could jump in and help out. Poorly team work!

Wanda Ramirez  |  Overall Experience 
Rating:
5.0

The ubox delivery driver, BJ, was extremely helpful and timely. You have a great employee there. Please give them a raise and good performance review

James Cancel  |  Overall Experience 
Rating:
5.0

We did not visit the facility but had our U-Boxes delivered. Your service was AMAZING! BJ, our UBox contact, was so helpful and her expertise and ability to get things done on our behalf!

AMANDA DISTASIO  |  Overall Experience 
Rating:
5.0

U-HAUL has always been my choice for the convenience, secure feeling and professionalism. A big THANK YOU to the SAN PEDRO unit!

Rosalinda Fernandez  |  Overall Experience 
No reviews have been submitted for this location.

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