Customer Reviews for U-Haul Moving & Storage at San Pedro

7,742 comentarios

5810 San Pedro Ave   San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

(210) 731-2800

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(210) 731-2800

5810 San Pedro Ave
San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM F. 
Clasificación:
3.0

El cliente no dejó un comentario.

FREDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

friendly service and workers there

WESLEY E. 
Clasificación:
5.0

Thorough and efficient staff.

ROBERT C. 
Clasificación:
5.0

Friendly, organized staff.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D. 
Clasificación:
5.0

I've used this location at least 15 times over the years and they're always very helpful and very organized

Cara J. 
Clasificación:
4.0

The service provided was good. Employees well trained and knowledgeable . Security was not evident…

Rene R.  |  First Impressions 
Clasificación:
5.0

The staff great and very helpful and kind Matt and Miriam

FRANK A. 
Clasificación:
5.0

Fill the gas tanks up before renting. My vehicle was between 1/4 & 3/8 full. I didn't want to get dinged for an incorrect amount so, I filled it up after I rented it. (28.081 gallons for $80.00). Then, I put in .990 gallons for $2.75 when I returned it full. I was total I would not get credit for the gas I put in. This wasn't the first time to rent from this location but, will be the last. They had a van (which I wanted bur was told they were already spoken for. I would appreciate an $80.00 credit. With the gas I put in.

VICKI B. 
Clasificación:
5.0

Y'all all the best.

Raymond S G. 
Clasificación:
5.0

Windshield wipers were shot and need replaced. Overall easy to check out and easy to check in

DAVID G. 
Clasificación:
5.0

Everyone from start to finish were very courteous and professional. Thank you all

Pierre D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MADONNA D. 
Clasificación:
5.0

Nothing negative as this has been one of the most accommodating U-Haul locations I've run across and I've rented both in California and Texas states in the past.

ESTER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
2.0

Don't rent damaged equipment. Because the lug studs were dark,while in fact one side was mising several nuts.

BRIAN DAVID P. 
Clasificación:
5.0

I normally use the on-line check-in which means my p/u's are at a variety of locations (to include Uhaul Storage). This place is EXCELLENT at cleaning and preparing the vehicles in between renters. As you move to more on-line reservations, do not lose sight of the value your franchisors can offer.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNALISA S. 
Clasificación:
5.0

I recommend this location to everyone from the customer service to the easy check in and out process. Great job!

FELICIA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

PERCY G. 
Clasificación:
1.0

An employee use the F word and rats damage some of my things

Lupe K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah T. 
Clasificación:
1.0

1. Be honest about rates 2. Treat customers respectfully 3. Clean truck 4. Make sure regular maintenance is completed

MARISSA V. 
Clasificación:
5.0

Take pictures the actual Vehicle that's being rented. The back had scratches and trash in the openings parts. Overall I had a very respectful experience.

CHARLITTA T. 
Clasificación:
2.0

They had no room to drop off

Jenny N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

Attendant was thorough and polite.

MICHAEL L. 
Clasificación:
1.0

Tried to screw me over for my Deposit due to me using cash, also did not explain receipt and was very rude and defensive when confronted with questions on deposit left. I WILL NEVER USE OR RECOMMEND U-HAUL TO ANYONE. I HAVE MADE A CLAIM AND PLAN ON GETTING TO THE BOTTOM OF THIS SITUATION. **CUSTOMER BEWARE OF U-HAUL LOCATED ON SAN PEDRO & E.BASSE**

BRANDON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
1.0

They told me the 17ft was the only available and there where multiple other smaller (what ineeded) just parked. But anyway they told me 150 $ and then at the end i return the truck with probably 4 or 5 $ to half tank, they ended up charging 190$ just for that difference of 4 or 5 $ . I ended up paying double of what i was told days ago via phone incredible disappointing .

JUAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINA Q. 
Clasificación:
4.0

I paid to have the trailer vehicle tower hooked up to the moving truck and even though two workers came out to help only one helped hook it up while still having us back the truck up and assist.

RACHEL F. 
Clasificación:
5.0

Awesome 😊😊

Robert M.  |  Overall Experience 
Clasificación:
5.0

Service was excellent.

Roger M. 
Clasificación:
3.0

When I first arrived in the lobby I waited almost 10 minutes while two employees ignored me while chit-chatting in the office area near the cashier station. No one was at the cashier station. I asked if someone could help and they replied that someone would help soon. One of the two people that were in the office was the manager. Bad management and customer service. Check oil light was on the entire time of the rental. Headlights were extremely dim and dangerous to drive with at night.

Spencer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

Everything was streamline and efficient. This is a great location to rent from off the fly. Super friendly and excellent customer service. Would get a rental here again!

dectorio H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

Everything was great.

luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA M. 
Clasificación:
2.0

I spoke with and had interaction with several of the staff at this location. Julie was the first and was excellent in her followup and answering questions. She was friendly, helpful and timely. April, the same, very friendly and quick to answer questions and make any minor adjustments. It was a pleasure to speak with both of them. Tony was outstanding. Extremely customer service minded and fun to speak with. We enjoyed working with him. He was able to answer all the questions in a super user-friendly manner. Ask for Tony if you check-in to pickup your equipment. The nice guy on the lot who helped hook up the tow trailer was also so very nice and accommodating. There may have been one or two others and each person was above average in handling their jobs. EXCEPT one person who was just the opposite of all the rest. The experience with him was so miserable that had I only had contact with him, I would NEVER return to this location. His name is Matt. He could not have been more unfriendly. His attitude SUCKED - absolutely the worst customer service experience ever at UHAUL. Unlike Tony, Matt was terrible at explaining the terms and punitive to me when I asked questions. I was not happy about the idea of him taking a photo of my driver's license - a policy I strongly disagree with, by the way - completely unnecessary. When I questioned it, he threatened to cancel my reservation - he was so rude, I wanted to cancel myself and just leave. He was argumentative and arrogant. If you go to this location DAP to avoid having to deal with this person. He will ruin your day and he will enjoy doing it. What UHAUL can do to improve for the next customer is to get Matt some training on how to deal with the public or put him in another position where he won't be offending your customers. That is why I could not give your location great marks, it would be misleading - all because of this one rotten apple. Otherwise, I would have given an Excellent score. I hope the Manager, who I did not meet, Mr. De La Cruz, I believe, will consider what a liability Matt is at his location.

TONYA B. 
Clasificación:
5.0

Everything went as smooth as possible

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN D. 
Clasificación:
3.0

AC wasn't properly working and the employees weren't aware. Detail about a gas credit was given at time of pickup, but the service attendant argued with me about the terms of the credit even though they were detailed on my receipt. After a bit of an argument, he sent me inside. Tony was great.

Francine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXIMINO A. 
Clasificación:
5.0

Easier than renting a rental car from Enterprise, Alamo, Budget, etc... The $10 insurance is generous and inexpensive!

MATTHEW T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
1.0

Uhaul allowed me to book and confirm a drop off that it couldn't make, so we loaded at UHaul. Matt at the San Pedro Store was rude multiple times and the hold time to call was often avg 30 minutes. We were so uneasy about Uhaul that we opted to unload our Ubox and go with another company.

Thomas N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy B. 
Clasificación:
5.0

Drop off location to far from my home. At least 6 location closer to my drop-off location.

Albert G. 
Clasificación:
1.0

Poor coordination, communication, and well everything. One lady for a line of 8 and hardly any cooperation amongst staff.

ANTHONY B. 
Clasificación:
3.0

Reserved a pick up truck and entered all info including payment online. Was told I could convert to truck share and skip the line. I elected no to do truck share and encountered an employee that told me my payment method was not valid for truck rental but she could move me to a bigger truck. Bigger truck was more per day, more per mile, insurance was more and truck I got ran bad and got horrible gas mileage. .

JARED T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mayra r.  |  Overall Experience 
Clasificación:
5.0

more staff at the service desk

JALEN F. 
Clasificación:
3.0

Need more staff- had to wait a while to turn in trailer

CHARLOTTE M. 
Clasificación:
5.0

Every thing was perfect..

JUAN I. 
Clasificación:
1.0

I waited almost an hour for my rental trailer. I had to track down workers THREE times to ask them to come move the trailer to a place I could access it from because it wasn't even ready! Each time they said someone would be with me no one showed and I had to go back inside to find someone else and ask for help again. It was ridiculous. Then the worker that finally did help said the trailer was a repaired trailer in a section of other repaired trailers that they don't even rent out! It was ridiculous. Worst experience I have ever had with UHAUL.

ROBERT H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Raul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS F. 
Clasificación:
5.0

Nothing. To let you know: the truck that I rented and turned in in Midland, Tx was clean, handled very well. There is one item though, when hitting a bad spot in the hole there is a metal to metal bang sound. Coming from the right rear, just behind the cab and forward end of the cargo box.

George W. 
Clasificación:
4.0

My issue was not with the San pedro location but with the uhual of Vance Jackson. They did not have the equipment available and I had to be routed to a different location.

Daniel W. 
Clasificación:
5.0

The cargo section stain on the floor turned out to be a sticky mess, I placed atatp over it & explained what I did. Other than that it was great.

VICKI B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Clean location but I did the over night drop off and wouldn't recommend that for that location. Was not a great location at night.

Daniel F. 
Clasificación:
5.0

I got a brand new truck and NiCe! You can't beat the price either!

MELISSA M. 
Clasificación:
1.0

The gentlemen at the front desk was extremely rude and arrogant. I found it very disrespectful the way that he was talking to his employees and staff. His sarcastic tone of voice and snark remarks and lash outs only made me feel uncomfortable. I didn't appreciate the way that he was speaking to his fellow colleagues. As he checked me out I felt very uncomfortable but he also made me feel like I was an inconvenience to his day. Horrible customer service on his part and beyond rude to everyone around him.

MANUEL D. 
Clasificación:
5.0

Nothing, everything was done by the book. (Professional and courtesy,

VICKI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO G. 
Clasificación:
5.0

David was such a Big help both times we came in. Very kind and knowledgeable! Thanks David for all your help

CHYNNA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
4.0

Gentleman outside hooking up my trailer was very helpful

PAWEL S. 
Clasificación:
1.0

Customer service was poor, the cashier was rude and did not explain the charges on the invoice. When question was asked he responded very unprofessional. Will never rent at this location again (San Pedro & Basse @ San Antonio, Texas)

RAMON D. 
Clasificación:
1.0

Location sucks guy was an asshole and was going to charge me extra to drop it off somewhere else

STEVEN L. 
Clasificación:
3.0

Please make the key drop box easier to find at night.

EMILY P. 
Clasificación:
5.0

Everything worked out great!

CATHERINE V.  |  Overall Experience 
Clasificación:
3.0

Got some quite rude phone calls about replacing locks. In addition, on the last day, got a similarly brusque call to immediately go fix the lock, because the door was only partially locked. Arrived to find no lock on latch (had just put new lock there one week before) and no lock on floor of unit that had been left there on purpose.

adrian g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D.  |  Overall Experience 
Clasificación:
1.0

When I was renting the truck with your 24/7 share, or whatever it's called using my phone. I was instructed to check the mileage, go through a checklist on the condition of the truck, and verify everything worked. However, I was not given access to check the mileage, was not given any checklist, and wasn't even given a location of the vehicle to attempt any inspection.. I was not told where the truck was or given the key until I already was instructed to click “okay” on each screen that was telling me to verify these things. When asked, one employee told me that he knew nothing about the online rental option. Another employee told me I have to just click “okay” on each screen until it told me to go get the key. So I did. I got the key.. and then visually inspected the truck for any obvious signs of damage but still had no checklist and no way of knowing what the last logged odometer reading was. So I took a pic of the odometer before I left the lot, as well as the gas level. Now I am being charged all these crazy fees amounting to $299 when I put about 15 - 20 miles on it and put $15 in the gas tank bringing it back up a little closer to the full than when I picked it up. I rented an 8 ft pickup truck at the price of $19.99 plus like .79 a mile. I extended my rental an extra day because I didn't even need it until then I just rented it a day early as an only option to guarantee I got it. That extension was $35.59.. which I agreed to. My bill should have been about $70.00 but Was charged $299.00. They claim I put like 200 miles in the truck, they had to add 3 gallons of gas, and then another fee that was just called “rental fees” which brought that $70 up to $300. Crooked place. Nobody knew anything. They couldn't even find the truck for 30 min when I first arrived to pick it up. Complete BS. 0 stars.. beware

Justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
1.0

Bad customer service, cashier was rude and engaged in full conversation with another customer while checking us out and we were completely ignored.

ROBERT JAMES H. 
Clasificación:
5.0

Very friendly and helpful!

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
1.0

Poor Customer Service. Staff was unprofessional, Not Serious about their Job. I waited over 45 minutes at the counter because employees were on the phone. They force me to buy Accessories I ended up NOT Using. (I have Receipt, Photos and Videos for proof) It was Very Bad Service Overall.

MAYRA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gil F.  |  Overall Experience 
Clasificación:
5.0

U haul saved my life with my all of my moving and storage needs

RICARDO D.  |  Overall Experience 
Clasificación:
3.0

They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer

JUAN C.  |  First Impressions 
Clasificación:
5.0

Mirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out

Juliet G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose T.  |  First Impressions 
Clasificación:
5.0

Thanks soooo much for skill staffing

RAMONT G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

William S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL O.  |  First Impressions 
Clasificación:
1.0

There were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.

Matthew F.  |  First Impressions 
Clasificación:
1.0

Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando

OSCAR G.  |  First Impressions 
Clasificación:
5.0

Very simple process and good experience with office staff.

Damien T.  |  Online Move In 
Clasificación:
5.0

I've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!

Breyanna I.  |  First Impressions 
Clasificación:
5.0

I love UHAUL

David V.  |  First Impressions 
Clasificación:
5.0

I came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!

Deborah P.  |  First Impressions 
Clasificación:
5.0

Dan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland

EDWARD E.  |  First Impressions 
Clasificación:
5.0

Me gusta la intención que dan

Wendy P.  |  First Impressions 
Clasificación:
5.0

Excellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!

Christina W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S.  |  First Impressions 
Clasificación:
5.0

u haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!

Gerald J B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba