Trouble with the link for assessing the vehicle for damages at rental. App froze and would not except new information from us or Uhaul employee. We were using up to date iPhone.
CYNTHIA M.Customer Reviews for U-Haul Moving & Storage at San Pedro
Testimonials From Recent Customers
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Jaime was excellent but the other two staff members and return check in employee have a lot of opportunity (ex. Basic customer service skills).
ERNEST G.This was NOT my pickup or return location.
Jennifer N.We were able to drop off easily--no problems. Very smooth. Thanks!!
WILHELM L.Have the person on duty before the Sunday opening time of 9am be friendlier to the customer- the one today was very brusque. Then another arrived a bit later and he was very nice and checked the van in for us without us having to go inside the location so we could be in our way
JESUS L.N/C
Rodolfo P.Pay more attention when a customer arrives at the store, had to go look for someone to attend me.
OSCAR F.The gentleman that helped out front went out of his way to make sure we got our van. Thank you to him and the guy who checked our return equipment. Good and professional customer service!
MARISOL S.Pick up in app locked up. App messed up and wouldn't let me return. I had to make calls to get it checked in and then again to get mileage right to fix charges. Terrible experience.
William M.Make sure inside is clean, disinfected and seats vacuumed. Truck was new and well equipped. I forgot an item in the Vehicle and shortly after I left I received a call to inform me. Wasn't far and returned. Thank you…
Carmen J.Customer service was on point!
SHANNON H.Equipment ordered - not in truck. Make sure your contract is exactly what you entered o line if different they won't correct. Rented it for 12:30 left lot 1:40 lost an hour picking up truck. Besides that van 10' excellent moving condition snd drive. Did mot have connector for usb but everything else working amd clean.
Patricia V.Steer clear of this U-Haul altogether. Besides the truck being filthy which was fine as the app has an option to make note of that and I thought that the cracked windshield was manageable even though that wasn't part of the pre trip notes. What was terrible was the customer service. The gentlemen who ID checked me as soon as I walked in the door and asking what I was doing there as if they are running some illegal operation. I recently relocated to Texas and they said I had to have a Texas drivers license… which I understand things happen but given that this is U-Haul and I just moved here… it's a good thing I did go to the dmv first. Anyway, poor introduction from beginning I explained I had a reservation and went through a few more grilling questions and it was just awkward and rude. Moving beyond that I was able to get my move done but upon my return the guy was still there and continued to be nasty. Absolutely nasty. I seemed to have lost the key to my parking garage somewhere between exiting the parking garage and dropping off the truck while having never left the vehicle. When I returned home I immediately called and asked that if he has a chance and when he's not busy to see id he could check and see if my key card was in the vehicle and to no surprise he rambled off with some frustrated rant about the car not being serviced yet … ignoring everything I said. I don't know if I left the key there or somehow I dropped it elsewhere but I never received a call back either way and I doubt he even checked anyway. My building is charging me $125 for that. I let the guys blabbering roll of my shoulder even though it was really upsetting to be treated that way. Bottom line. Stay away from this place. They are disgruntled and could care less about the customer. That's being nice… I suspect far worse is going on in this place. Not to mention the trucks are in terrible shape. Just don't go here.
MICHAEL B.The trailer I rented had a flat tire.
JAMES W.The only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.
Julio R. | Overall ExperienceI was forced to get a larger truck than needed as well as being charged almost 400$ for 3days and when I tried to return truck on 2nd day they refused and said we charged you already so its should be returned next day then to see an email asking for 126$ more fuck that place
JENNIFER G.The folks there were very helpful and understanding. They went above and beyond to help me in my distress.
LATISHIA B.Clean the facility and Make sure that what size storage unit they reserve is what they get
William S.First two trailers did not have working lights/signals. The third one worked so we drove off only to notice it was tilted sideways and tracking diagonally behind us. The trailer also fell off the hitch when approaching a stop sign even though the Uhaul employee is the one of hooked it up. Unacceptable, yet I was still charged for renting a faulty trailer that was unsafe and the damn thing fell off and could have smashed my truck. Luckily it did not
NATHAN D.Very friendly and professional location. I'll be returning to there to rest a truck very soon.
David M.Customer service was horrible. Matt was running the front counter and had horrible manners and an attitude. Plus we lost a couple thousand dollars worth of merchandise because Uhaul advised us last minute that they did not have the size trailer that we ordered several weeks in advance. Could have told us days before and we could have made arrangements but when we arrived at the shop to pick up the equipment they advised us that they did not have the trailer we needed. Plus I had to stay on the phone for hours to reach someone in order to get a smaller trailer. I had to spend extra money getting the equipment a day or two earlier because I could not count on the shops to be ready for my order or be able to deliver in a timely manner.
JESSICA S.Worst service ever
JANELLE H. | Overall ExperienceGreat job!
ANTHONY E.How about: 1. How about hiring employees who don't chuck phlegm on the ground as they're approaching you. It doesn't exactly leave a good impression. It wouldn't have surprised me if he would have started scratching himself or broke wind. 3. I find this question rather infuriating because by reading it, it gives the impression that Uhaul is trying to improve customer service. In or feet to improve it, you first have to have it.
MICHAEL R.super easy and fast return experience
RAFAEL C.After my experience Saturday I wouldn't recommend U-Haul to a friend. I had a guaranteed reservation for 9:15 at the San Pedro location. My truck wasn't returned in time for my reservation. They said they didn't have another truck for me to use. I started calling around believe I got corporate making me reservations finding me multiple trucks. And again when I got there there was no truck advance Jackson 410. I had a crew ready to help me get my job done with no truck to do it with. At noon when I could not get a truck in my custody I had to send everybody home. So it cost me money to pay these guys for no work. It took me three times longer to get the job done. I did not actually get a truck until 1:30 that day. And then you'll have the audacity to charge me for two full days. I made these comments when I checked out and somebody was supposed to reach out to me and I haven't heard a damn thing from y'all so no I would not recommend y'all. And I'm still waiting on a call because I want credit for that truck.
Thelma Michelle C.Ants all over the cab of the first truck
MARK B.Very easy and smooth transaction. Employees were very polite and helpful
KATHRYN R.We needed to drop off or trailer early due to not having the parking at our new apartment complex. So we brought it a day before we were able to drop off the truck. They told me it would be no problem and to just let them know when we drop off the truck. When I came the next day to drop off the trailer, the guy seemed like he was upset at the world and that anything was the biggest inconvenience to him. When I told him I dropped off the trailer the day before, he was really upset and started to get mad at me, I told him that you guys told me that it wouldn't be a problem. He rolled his eyes at me. The only reason I'm giving this store 5 stars is because the first guy, who I believe his name was Edgar, was so helpful and nice and made up for the attitude of the other person whom I didn't catch the name of.
George B.The app is awful for returning the truck. I went thru the entire thing TWO TIMES and then it said "unavailable, try again later" BOTH TIMES. Finally the 3rd time worked. It doesn't save pictures so had to go thru whole thing 3 times at midnight trying to return it. And then the screen that tells you where to return the keys flashed off so fast I couldn't even read where to return the keys so I had to call the 800 number. The area to return keys is not clearly largely marked on the building. Ridiculous process to return, if only the app worked properly it would be easier.
Michael M.Customer service at location was unhelpful
Zack F.When I arrived, they seemed a bit disorganized and didn't know how to process my registration due to an error in their system. This cut into about 15 minutes of my tight rental window. My rental was clean, however, the tank was empty. I thankfully received a credit on my charges for the empty tank but it was still disappointing and stressful leave the store with an empty tank and rush to find a gas station in time.
Olukemi F.There was some confusion between the online process and the in-store process. Otherwise everything went smoothly.
Robert H.Thanks for making this so easy
NEALE P.I flew into town with goal of furnishing a new home I purchased in San Antonio, and rented a van for a week for this purpose. When I tried to get the van I was told I needed a San Antonio drivers license to get the car. Luckily I was able to get in touch with a friend to come to the location to help me check out the van, but it would have been nice to know this well in advance, like before making the reservation. I understand these are the terms required by a local dealership from which Uhaul leases the vans, but the purpose of my rental was exactly why people look to Uhaul, so such a policy makes no sense.
Tarah M.Keep up with the excellent services!
Liberato P.Personal was excellent but not enough of them because of the long lines.
JAMES EARL M.1. Had an 8:00 pickup for 15' moving van. Arrived a few minutes early and waited more than 35-40 minutes to receive equipment. 2. After getting the details the clerk said the destination was updated from the original estate and it would cost a $100 more (What! More than 25 percent more.) 3. Only one clerk taking care of customers. Numerous other employees coming and going while many waited for the one clerk for help. One was cleaning the area, empting the waste paper baskets. (Though most businesses would do this after hours.) 4. The night before I tried to call ahead after the original pickup location did not have a van. Given 210-731-2800 as the number to call to get pickup location the only to hang up after 45 minute wait listening to a recorded message with no opportunity to give message or call back number. 5. After received a call from a franchise storage center that a new location was given which was a U-Haul company site which I an commenting on. 6. When the same thing at my destination. Called the number printed on the contract, 833-399-0501. Again the same recorded message and no way to leave a message or call back number. Waited 40 minutes after it said the wait time would be approximately 20 minutes. Spoke to Michael, who was helpful. It took more than 5 to 7 minutes to find a drop off location since the clerk at pick up could not find it on her listing. (What! You all don't know where your sites are located? Some slooow computers, Google maps shows them probably.
Michael W.Great facilities and staff
david w. | Overall ExperienceThe U-Haul TEAM were outstanding. The return was completed quickly..
GEORGE J.Firstly, and this has nothing to do with this specific location, the double booking that's going on need to be fixed ASAP. This seems to be an issue with many people and U-Haul lately and it's unacceptable. Also having one employee working the front with a line of 12 people is ridiculous. We won't use U-Haul for our move ever again.
Samuel S.Maybe clean & paint the outside it looks very warn
Sarah F.Everyone I encountered was personable, professional, and helpful.
JOHN G.They are way understaffed and crowded on weekends. It took an hour just to get my equipment picked up due to the line.
James H.The gentleman at the desk was very busy but was very helpful! Thank you! The truck was very clean too!
Colette A.Original employee was a but rude. In addition, he wouldn't allow for a drop off at different location even though online allowed it. However, mainly it was the attitude of the employee that did the paperwork when we rented it.
KEVIN C.Some of our stuff got ruined and we weren't please with that.
connor M.So good
Khai N. | Overall Experiencereturned the trailer early evening, tried to return on line, it was a total nightmare for me, got 6 verification numbers couldn't continue. Then called U-haulon hold 30minutes. no help guy didn't give a damn. HAD TO GO BACK AT 700AM MONDAY, TO OFFICIALLY CHECK IN. not good
ROBERT S.When I arrived to return my rental there was items I needed to purchase as well. After grabbing what I needed I walked to the register where there were 2 guys behind the register on there phones and talking. As I approached the register to make my purchase and check in my rental, one of the guys states "well it's time to get to work" and both guys walked off. I had to ask for assistance, and all that was mentioned was someone else will help me. Poor customer service! Then another guy walks out and I ask him for assistance and he just walked out unanswered. At this point I was I extremely bothered by the service I received and left the counter. As I was walking out, another guy comes out and asks if I needed to purchase something, I told him no and I just needed to return a rental. He then points a line and says I need to move my rental behind the line and someone will assist. Had I known that before, I would have made sure of it, but yet just a lack of customer service. Finally the guy that does assist is constantly on his phone and then just says "you're good to go" nothing about my receipt or anything so I had to ask about that. He just mentioned it would be sent to my email and walks off... Idk if this is Uhaul company standards, but I'm definitely dissatisfied with how they operate and their lack of customer service.
JOLEEN G.This location and its staff were above expectations. Young man met us outside for trailer drop off, helped close out our contract and we were on our way in less than 15 minutes.
NEIL C.The truck and the price were fine, but the customer service representative that dispatches keys was rude and dismissive. Moving requires a lot of planning and can be stressful, and to have to deal with a rude store rep only makes it more stressful. Would not recommend this location.
Pedro C.There were a lady and a gentleman at the desk and The gentleman that apear to me in charge was very rude, he was very unprofessional the way he treated me as well as the way he talked to his coworker was awful.
LIZ B.There were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.
Matthew F. | First ImpressionsMatt was friendly, helpful and efficient. I already told a neighbor about you guys. Your rental products are a huge blessing. ¡Gracias!
MARGARET T.They are professional, courteous and knowledgeable. I would highly recommend this location.
LOUIS S.Great customer service....they helped disconnect the trailer and check you out without having to go inside. I would definitely go back to this location for future UHaul needs.
Johnny G.You charged me a fuel charge though I put two gallons in (for only12 miles)
ROBERT S.Excellent customer service !
MARIA R.I had a horrible experience with this UHaul location. When I got to the front of the line, they told me that I needed a driver's license with a San Antonio address in order to get the cargo van that I reserved. I do not know where they came up with that rule because that requirement was not listed anywhere. I got this reservation directly through 1-800-GO-U-HAUL after they cancelled my previous reservation two days before move date and they did not mention this either. I had to contact someone to come and help me keep my reservation for the cargo van. When I finally got it, they did not have the utility dolly I had reserved. Apparently they ran out. I do not understand why they are overbooking themselves. I understand there is a shortage on rentals which is why I made a reservation in advance. After finally getting the cargo van halfway through my reserved time, they still required it to be returned at the original return time. What is the point of making a reservation online if they are going to give you a hard time to get the equipment I reserved?
ELENA W.Assistance with hitching
Shalon W.Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando
OSCAR G. | First ImpressionsVery simple process and good experience with office staff.
Damien T. | Online Move InI've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!
Breyanna I. | First ImpressionsI had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.
RAY G. | First ImpressionsFacilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.
ROGER D. | Overall ExperienceI love UHAUL
David V. | First ImpressionsI came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!
Deborah P. | First ImpressionsTwo different employees went above and beyond to help me with 2 mistakes that I made.
Marcella B. | First ImpressionsDan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland
EDWARD E. | First ImpressionsEveryone was very nice, social, & helpful. They definitely saved me time
Breyanna I. | First ImpressionsThey were always helpful, didn't give any attitude always saw them walking around the property
Heather T. | Overall ExperienceLatch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did
John Z. | Overall ExperienceMiriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...
Steve D. | Overall ExperienceMe gusta la intención que dan
Wendy P. | First ImpressionsExcellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!
Christina W. | First ImpressionsI was treated good and all my questions are answered.
Julio R. | First ImpressionsI was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.
Christopher B. | Overall ExperienceMariam is absolutely outstanding and amazing!!! She works the issue and so customer focused.., Mariam is a credit to UHaul and is to be commended... Thank you Miriam!!
Steve D. | First ImpressionsI had no issues with the facility. Staff were helpful and pleasant. Facility was clean and well maintained. Would use them again.
Mary C. | Overall Experienceu haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!
Gerald J B. | First ImpressionsClassic scenario where the right hand didn't know the left hand had already done. Got there and Gloria asked for my information, tried to charge me another fee for the storage that I had already paid for over the phone. The gentleman I spoke to must have been new as he answered the phone telling me to hold on he was dealing with another, possibly irate, customer. I appreciate the 30days free. Maybe you all should give me another 30days for the inconvenience of having to provide info that was, or should have already been, in their database about my reservation.
DONNIE D. | Overall ExperienceStaff is rude and uninformed. They keep charging me for a storage unit I cancelled. The don't have 2 brain cells amongst them.
Mary Gretchen M. | Overall ExperienceI have used U Haul, storage rental and truck rental,I am pleased with service and prices.
HECTOR M. | Overall ExperienceGreat convenience having rental trucks at storage facility also.
WILLIAM F. | Overall ExperienceI received excellent service. The staff was always very helpful and went the extra mile.
CARMEN R. | Overall ExperienceNow that I have most of my belongings in my possession. I have come to realize that I am missing several items, I'm missing my glasses and all of my sports memorabilia that I have collected for years.
sara p. | Overall ExperienceManager was helpful and very nice. Easy move in no issues.
yvonne G. | First ImpressionsI had movers drop me at unit. They had gate card. I asked employee to let me out of gate so I could meet movers when they returned at the office. The employee said he could not open the gate. Not good
John A. | Overall Experience.
ALEX A. | Overall ExperienceSmooth and excellent customer service experience
EDWIN H. | First ImpressionsBest service for year 2020 Excellent best customer service very knowledgeable thank you for help the move easy for my mom!
Beatrice S. | First ImpressionsI rented a large truck for a few days and got a free one month storage rental! It really helped out! Thanks so much.
Ginger A. | Overall ExperienceGood experience l
ORHIONMWEN I. | Overall ExperienceThe U-Haul customer service assured me Arrangements would be completed for my storage unit when I went to pick up the truck, that was not the case. So I arrived in San Antonio with a truck full of ...
Cynthia Sue S. | First ImpressionsOnly thing the first late fee kicked in pretty fast,but overall it was good and was close and convenient to the entry gate
Tomeca G. | Overall ExperienceHi, I wanted to get something out at night and I couldn't get in by the schedule. Tha's the only thing else all excellent,I will recommend uhaul to my friends, very professional
DAVID H. | Overall ExperienceNot a happy customer
DAWN M. | Overall ExperienceClean and well secured...staff could be a little more friendly but other than that perfect service
Kody J. | Overall ExperienceGood place to store things for a while but they do not prorate your fee depending on days of store, clean place no pest thats a plus when you are talking about storing your stuff for a long period
BARBARA B. | Overall ExperienceOn behalf of both my late brother David Sanchez and I, I want to thank all of you for the excellent service you have provided over these many years. Kindest Regards, Dan Sanchez
daniel S. | Overall ExperienceTony and staff really went out of the way to help meet our needs..!! Thank you guys..!
STEVEN C. | Overall ExperienceIt took too long to complete our business there but in the end we were very satisfied with their efferts..
STEVEN C. | First ImpressionsThis location needs a better system to man the incoming telephone calls. Customers are placed on hold for long periods of time.
Bernardo M. | First ImpressionsMonstered Out Over Priced Me
jesus c. | First Impressions