Customer Reviews for U-Haul Moving & Storage at San Pedro

8,548 comentarios

5810 San Pedro Ave   San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

(210) 731-2800

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 731-2800

5810 San Pedro Ave
San Antonio, TX 78212
(@ Basse Rd S Of Lp 410)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sanford S. 
Clasificación:
5.0

Excellent service

Sherry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben L. 
Clasificación:
5.0

I can't think.of anything besides moving for me..lol

Cheryl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H.  |  First Impressions 
Clasificación:
1.0

Trailer was not at this location. Had to go to different store to pick up trailer. Plus no place close to park.

Randy M. 
Clasificación:
5.0

Nothing that I can think of.

mark W. 
Clasificación:
4.0

Very nice and easy in-town rental for a quick move

Ferdinand R K. 
Clasificación:
5.0

I wish I got the ladies name that helped us, she did mention she had been working there for around 7 years, she was amazing! We picked up our trailer on 2/2/23 at 7am sharp so please find out for us who she was because she made the entire process so easy! With service like that I have no problem giving a 100 star rating, THANK YOU!

joesph M. 
Clasificación:
5.0

The staff there was friendly and courteous. Things went smoothly from start to finish. Y'all need to make a “hunny-do” card for “frequent flyers” that has all the info on it, so it can be swiped in and populate all the fields. Perhaps get Winnie the Pooh to be the mascot - “I transport my hunny pots with U-Haul for a sweet move”. And if you use this idea, I want lifetime free privileges (@ 67yo, y'all won't be out much)

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ursula C. 
Clasificación:
5.0

The lady who helped me was very great.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN Q. 
Clasificación:
5.0

Great service very clean

Kimberly C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

location is very well-stocked with moving and storage materials and equipment.

CELSO XAVIER M. 
Clasificación:
5.0

Excellent service

CECILIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie H. 
Clasificación:
4.0

It wasn't the employees' fault ... but I was annoyed the online reservation I made evidently didn't carry over to the store. For example, I reserved/paid for a ball hitch thing and they had no idea. It just wasted some time but the ladies who helped us did a great job.

Brooke B. 
Clasificación:
3.0

Make sure an enclosed trailer does not leak. All my furniture/mattress/box spring/bedding got soaked

Stephan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
3.0

Wouldn't believe me that my stuff got wet because it was raining.

Eva R. 
Clasificación:
5.0

Truck not available at initial location. I was directed to a second location, truck not there and sent to third location. Over all I was almost a hour later in meeting movers. Had I been sent to the third location first instead and the second, would not have made late. I know you can't control when equipment comes in, so I get it. I was just frustrated. NG

Nelson G. 
Clasificación:
5.0

I realize help is hard to come by, but it is always helpful to be connected directly to the location when calling.

JONNY G. 
Clasificación:
5.0

Keep doing what you're doing. Stress free rental and return. The staff was helpful, fair and kind.

Christian L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fernando r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
2.0

I was charged for a new chain because a part of the chain was scraped by the street. The chain was in excellent condition just a little discolored. The chain could have been reused over and over. This is not good business.

Mateo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richelle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mbilizi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta M. 
Clasificación:
5.0

would do business with U-Haul again.

richard e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jung K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily G. 
Clasificación:
5.0

Great setup for returns very friendly and no waiting.

Sherry C. 
Clasificación:
5.0

Great experience! AAA+++

Roger F. 
Clasificación:
1.0

The lady at San Pedro was rude told us she would kick us out as soon as the store closes if we didn't hurry

Charles F. 
Clasificación:
1.0

Diana Rios was the rudest and unprofessional person I have ever encountered l

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florentino S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

I use this location a lot for daily trailer rents and have for 30 years. I immediately noticed a marked improvement in the employee attitudes this time. The counter was fully staffed so I didn't have to wait as long as usual and the CSR was friendly and efficient. The outside trailer guy hooked it up promptly and was polite. I'm glad to see the improvement. Must have a new manager or something.

Edward S. 
Clasificación:
5.0

Very efficient and easy to do business with. They have everything!! We had a hitch installed on our car and it was done very quickly. Nice folks!

Rose Mary D. 
Clasificación:
5.0

Quick and helpful employees

Juan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

I have to say this location has always went above and beyond ! Everyone is so nice and seem happy to work there . That says alot . Thank you

Roxann B. 
Clasificación:
5.0

The storage unit was the right size for what I needed. The staff was friendly.

teresa s.  |  Overall Experience 
Clasificación:
5.0

The service from the GM is excellent, thank you.

Javier I. 
Clasificación:
5.0

Quick check out .. on the way quickly.

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

Great service and fast install. Thanks!

Marcus L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURETTA K. 
Clasificación:
5.0

Nothing. This was an excellent experience.

Edward O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alphonso O. 
Clasificación:
5.0

Fast easy no problems with trailer

MICHAEL M. 
Clasificación:
5.0

Nothing everything was great 👍

George L. 
Clasificación:
5.0

Great staff

India R. 
Clasificación:
4.0

Send the email copy of the final bill like you said you would.

DaVID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXIE L. 
Clasificación:
3.0

Clean the equipment. I have rented many times and the trucks are rarely washed. The inside of the vehicle is usually very clean. Explain the terms of the Damage waiver. If it does not cover anything, then explain that and have information readily available in uhaul.com about what is covered, if anything. I had damage to the truck I rented due to a hit and run that happened overnight, that I did not even notice until I was taking the truck back in the morning. I was returning the truck early, due to my work schedule beginning early that day. I used one of the service offered, dropping off the vehicle during off hours and returning the key to the drop box. I called in the morning as soon as I returned home, before beginning my work day. I was told that I could speak with the general manager. The rep said that she would have the General manager call me at 230 after work. I waited for the call and no one ever reached out to me. I am still waiting to get an explanation of the damage waiver and it's purpose.

Sylvia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
1.0

This store manager and staff were extremely rude. They did not help with the return, at one point refused to help at all and were condescending to my wife and I. They had no interest in helping me with some wrong information I was given by a uhaul representative over the phone or resolving my concern. When speaking to them about my issue, Diana the manager refused to listen to the issue, instead walked away in the middle of my talking. I have never experienced a situation where the management is rude and unhelpful. They do not represent U-HAUL very well. They made me feel like I was wrong but really had wrong information that cost me. I had everything ready to go including correct payment. This location tried to overcharge me and continued to tell me they weren't going to do anything about it. This really made me feel like I had no options. I hope Diana can re-evaluate her customer service skills and communication and also her willingness to help customers get on the right page. This was an awful experience and I will not be returning any business to U-HAUL and I will let my friends and family know about this specific location. This was enough to realize that this location and U-HAUL as a whole do not care about their customers. This was bad representation, bad customer service, rude and condescending managers.

Curtis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO C. 
Clasificación:
2.0

Lack of communication and the personnel were in a rush to get things done to move on to the next customer and thing

Eduardo H. 
Clasificación:
5.0

I reserved the trailer the night before picking it up, including entering my credit card info, but somehow apparently the reservation never went through. When I arrived to pick up the trailer early that next morning there was no record of my reservation. The lady was able to find me a trailer but the price of the rental was slightly higher than the quote from when I had made the reservation. Still, I was able to get a trailer and move, thanks to her help.

MARK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay L. 
Clasificación:
5.0

Stop, was very helpful and get in my hitch installed and answering any and all questions I had about the process

Christian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc A. 
Clasificación:
5.0

Great job

ARLINDA CARMEN H. 
Clasificación:
5.0

Extraordinario servicio al cliente

kenneth M. 
Clasificación:
5.0

Just keep doing what you're doing

richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melony C. 
Clasificación:
3.0

At checkout could not upload disputed pics or pic of cab with pet hair. Mileage give was 40 contract showed 30. Was given a drop off location that was closed no drop box and had to drive to another location and charged for extra miles.

Norma V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan C. 
Clasificación:
5.0

Another well laid-out location that made getting my truck and the trailer in and out easily. Friendly and helpful staff!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
2.0

U-haul as a company changed my pick up location the day before I was supposed to pick up my rental vehicle that I reserved 3 weeks in advance. Once I arrived to new location, vehicle was dirty and looked worn. Upon attaching trailer, I noticed tire on uhaul truck looked to be low on air. Once tech filled tire, he noticed a nail in the tire. Because truck and trailer were loaded, employees at facility recommended I call roadside assistance. Roadside assistance took 1hr and 45min to arrive AT the uhaul facility to change a tire that took about 1 minute - kudos to the maintenance tech that made quick work out of a tire change. On a positive note, the maintenance tech was very friendly and helpful with helping to find my vehicle and front desk worker was also friendly and helped with trailer set up. Lastly, parking at uhaul facility is severely limited and always full. Watch where you park in residential area close to uhaul facility as my car was towed while I left to pack my apartment.

Rachel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilma R. 
Clasificación:
5.0

I pulled in and a young lady was working in the inspection bay. She directed me to the parking location and met me shortly thereafter. She used the trailer tongue dolly and had everything disconnected and the trailer off my hitch with minimal effort. The checkout process was done right on her phone and I was on the road.

Steven S. 
Clasificación:
5.0

Parking my personal vehicle was a challenge

andres V. 
Clasificación:
5.0

Friendly service just not enough workers at the counter. They were out loading trailers and the line was over 10 mins long. Those 2 girls were working too hard if you ask me. They guys in the yard were not hooking up trailers the girls from inside were. Wasted opportunities

Jeff S. 
Clasificación:
5.0

Good job

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Very professional and well kept equipment

anna G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Great customer service!!!!

bertha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

sonny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G. 
Clasificación:
5.0

Great customer service , I was helped by Juawun

edward A. 
Clasificación:
5.0

Everything was great and everyone was professional.

Ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda L. 
Clasificación:
5.0

Top notch customer ser

MARK V. 
Clasificación:
4.0

Be more pleasant and positive with clients

Hamid M. 
Clasificación:
1.0

When getting the U-Haul from Austin they did not bother explaining or helping with anything they just handed me the keys and sent me on my way the employees looked and acted like they did not want to b there. When I dropped off the truck in San Antonio the employees were more in a hurry to close and get out of there rather than taking care of the customer.

Katy Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacey M. 
Clasificación:
3.0

All my items had spider webs on it and was damp and the unit I had was suppose to be climate controlled it was very costly for my things to be damp and full of spider webs

TABRIL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler C.  |  First Impressions 
Clasificación:
5.0

Would use again

richard e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DESMOND RAY S.  |  Overall Experience 
Clasificación:
5.0

A-1

Andres G.  |  First Impressions 
Clasificación:
5.0

I particularly liked that I had access to the facility whenever needed . Everything was secured, dry and well maintained.

michael O.  |  Overall Experience 
Clasificación:
3.0

I just don't think that you should continuously get charged a late fee during your stay I was charged twice after I spoke to someone about my payment arrangement

TABRIL W.  |  First Impressions 
Clasificación:
2.0

Lights do not operate when dark gate gets stuck open somtimes lots of ants

Gabriel F.  |  Overall Experience 
Clasificación:
5.0

Good service

oscar v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W.  |  First Impressions 
Clasificación:
1.0

You burned me 100% Rapid City UHAUL, owes me $600.00 to say the least. Never again will I use UHAUl, YOU GOT TOO BIG FOR YOIR BRITCHES. Fair is Fair, and you played dirty

Elaine M.  |  Overall Experience 
Clasificación:
5.0

Everthing was fine, but i only asked for one moving truck and lady at desk made me sign more than one paper/contract. She also took a photo of my Driver's License with her cell phone.

martha h.  |  Overall Experience 
Clasificación:
5.0

I always choose this uhaul storage place it's awesome place. I'm happy with yall. Of.course I bought a house. And needed to move up a. Bit. Thank u for taking care of me. Love u guys

Christopher D.  |  Overall Experience 
Clasificación:
4.0

Thank you for your help

JOSE B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RONNIE C.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service, Clean facility, well lit area also, and great location for me and my family

jerrell b.  |  Overall Experience 
Clasificación:
5.0

The young 18 yr old girl was very kind helpful and Awsome

Jackie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L.  |  Overall Experience 
Clasificación:
5.0

Awesome service

Matthew B.  |  Overall Experience 
Clasificación:
5.0

The person that I dealt with was very pleasant and helpful.

MICHAEL V.  |  First Impressions 
Clasificación:
5.0

Would definitely use again . Thank you!

edward c.  |  Overall Experience 
Clasificación:
5.0

I like the people, they were friendly and professional.

Sonny S.  |  First Impressions 
Clasificación:
5.0

The only issue I had was that I came home from Iraq and tried accessing my unit. The key would not fit into the lock. I tired asking several of your employees what was going on and nobody knew anything. I was told I needed a supervisor to cut the lock. A few days later the supervisor was available. Just so happened to be the same day I hired a locksmith. Supervisor cuts the lock. Turns out my wife entered the unit while I was gone, she locked it in the open position. Someone at U-Haul out a new lock on and didn't tell anyone about it or made a note in the system. So here I am, wasted 4 days trying to get into my unit and $50 out of pocket (locksmith fee). Other than that, you need more staff. There shouldn't be a 30-45 min wait to get a vehicle because you have 1 person working the counter.

Mario G.  |  Overall Experience 
Clasificación:
3.0

This was a great experience

stephanie d.  |  First Impressions 
Clasificación:
5.0

Great over all

Matthew B.  |  First Impressions 
Clasificación:
5.0

Everyone there is very kind and helpful ! I have used you before

MICHELLE S.  |  Overall Experience 
Clasificación:
1.0

Customer service sucked long lines and long wait times. Older chubby lady is lazy you have incompetent workers.

Chris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marques M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN F.  |  Overall Experience 
Clasificación:
5.0

Would be more beneficial and convenient for Customer's and Tenants if they could access there Unit 24/7 365 days a year.

Robert S B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

It was great. Thank you

ANDREW K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELITA F.  |  Overall Experience 
Clasificación:
4.0

It was very good thank you

Mamie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanna B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Johan H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

WENDY M.  |  First Impressions 
Clasificación:
1.0

My Storage was very Dust and my below was water damage .I told mgr. he came and look at then call corp.and he said you would do nothing about but said my a Ins Claim no sorry poor services. Brenda Jackson

BRENDA J.  |  Overall Experience 
Clasificación:
1.0

I been in the storage for a long time I have 2 units But I’m moving very soon from my other unit because you have a new kid working for you his name is Miguel We have so many problems with him And it’s not only me some people from different units have the same problem If you want to contact me my name is Oscar (210) 823-4438 Thanks

OSCAR G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando G.  |  Online Move In 
Clasificación:
4.0

24-7 accessibility to unit would change my overall experience rating for this location to excellent.

Victoria W.  |  Online Move In 
Clasificación:
4.0

The service provided was good. Employees well trained and knowledgeable . Security was not evident…

Rene R.  |  First Impressions 
Clasificación:
1.0

An employee use the F word and rats damage some of my things

Lupe K.  |  Overall Experience 
Clasificación:
5.0

Awesome 😊😊

Robert M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mayra r.  |  Overall Experience 
Clasificación:
5.0

Everything worked out great!

CATHERINE V.  |  Overall Experience 
Clasificación:
3.0

Got some quite rude phone calls about replacing locks. In addition, on the last day, got a similarly brusque call to immediately go fix the lock, because the door was only partially locked. Arrived to find no lock on latch (had just put new lock there one week before) and no lock on floor of unit that had been left there on purpose.

adrian g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gil F.  |  Overall Experience 
Clasificación:
5.0

U haul saved my life with my all of my moving and storage needs

RICARDO D.  |  Overall Experience 
Clasificación:
3.0

They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer

JUAN C.  |  First Impressions 
Clasificación:
5.0

Mirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out

Juliet G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose T.  |  First Impressions 
Clasificación:
5.0

Thanks soooo much for skill staffing

RAMONT G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marivel G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

pablo p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo P.  |  Overall Experience 
Clasificación:
3.0

The only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.

Julio R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

William S.  |  First Impressions 
Clasificación:
1.0

Worst service ever

JANELLE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL O.  |  First Impressions 
Clasificación:
5.0

Great facilities and staff

david w.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ryan C.  |  First Impressions 
Clasificación:
5.0

So good

Khai N.  |  Overall Experience 
Clasificación:
1.0

There were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.

Matthew F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K.  |  Overall Experience 
Clasificación:
1.0

Tengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando

OSCAR G.  |  First Impressions 
Clasificación:
5.0

Very simple process and good experience with office staff.

Damien T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda G.  |  First Impressions 
Clasificación:
5.0

I've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!

Breyanna I.  |  First Impressions 
Clasificación:
1.0

I had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.

RAY G.  |  First Impressions 
Clasificación:
4.0

Facilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.

ROGER D.  |  Overall Experience 
Clasificación:
5.0

I love UHAUL

David V.  |  First Impressions 
Clasificación:
5.0

I came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!

Deborah P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irma L M.  |  Overall Experience 
Clasificación:
5.0

Two different employees went above and beyond to help me with 2 mistakes that I made.

Marcella B.  |  First Impressions 
Clasificación:
5.0

Dan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland

EDWARD E.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice, social, & helpful. They definitely saved me time

Breyanna I.  |  First Impressions 
Clasificación:
5.0

They were always helpful, didn't give any attitude always saw them walking around the property

Heather T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gerardo v.  |  First Impressions 
Clasificación:
3.0

Latch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did

John Z.  |  Overall Experience 
Clasificación:
5.0

Miriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...

Steve D.  |  Overall Experience 
Clasificación:
5.0

Me gusta la intención que dan

Wendy P.  |  First Impressions 
Clasificación:
5.0

Excellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!

Christina W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

andy j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S.  |  First Impressions 
Clasificación:
5.0

I was treated good and all my questions are answered.

Julio R.  |  First Impressions 
Clasificación:
2.0

I was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.

Christopher B.  |  Overall Experience 
Clasificación: