I reserved a cargo van online. When we arrived for pick up there was an initial hiccupâ€"this location requires a San Antonio address on your Texas license. Once we explained our situationâ€"we were impacted by spring tornado and needed to pick up ordered items from local Lowe's as part of building back our homeâ€"Daniel was able to assist us and make sure we could rent van for the day. As this is the first time we've ever rented through UHaul, we greatly appreciate Daniel's help and excellent customer service to get us taken care of and in van much needed for that day.
David C.Customer Reviews for U-Haul Moving & Storage at San Pedro
Testimonials From Recent Customers
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Customer service was great only problem was getting in touch w the location which would be San Pedro location other then that.ðŸ‘
BRENDA G.Make sure that extra supplies ordered are given to the customer at the time they pick up the truck.
JONATHAN H.U haul saved my life with my all of my moving and storage needs
RICARDO D. | Overall ExperienceIt was a little frustrating that despite using the online service (“24/7â€) to make my reservation in advance, the equipment and vehicle wasn't ready when I arrived. If I didn't have two crying toddlers in my car, the extra 20 minutes wouldn't have been a problem. I don't fault the location employees as much as I fault the U-Haul customer and online service, as they seem to overstate the ease of the the ‘easy peasy' 24/7 pickup
GEORGE M.They need more people or up date the system They take too long just to do a simple contrat On average is 1 hours per each customer
JUAN C. | First ImpressionsGreet the returning customer while still in vehicle at drive in return. I had to go in building and wait in line at counter to get assistance with my return
Wayne S.Store and vehicle were very clean and organized. Staff was very knowledgeable and worked quickly to assist customers. Very good rental experience.
Matthew O.I know it's partially my fault, but I had so much going on trying to move. The appliance dolly was not included in my order. I paid for it but never received it. I tried to discuss it with the employee upon return but he was very dismissive and rude.
Robert C.Guys at San Pedro location are great. Always make it quick and easy to rent a truck and / or trailer.
JARED T.Muy bien servicio y Buenos camiones
JORGE V.Large and clean location, assistant was very helpful, in and out in less than 10 minutes.
KEITH R.I used the no contact pick up however the instructions did not include which box the keys were in. I had to go inside and the representative didn't have my reservation listed. I had to go back into the website and start all over. It was a hassle.
Armando R.They were very helpful and quick to hand me and receive the trucks I rented.
OCTAVIO B.Mirriam on the u haul on san pedro was exceptional. She went above and beyond to help me out
Juliet G. | Overall ExperienceNothing. Quick and reliable
ANTHONY A.Good service and quick
GUADALUPE D.Nothing everything great
JOSE V.They employees at San Pedro are always really nice and talk to me.
JOHN F.The location was very good. The reservation system on the website however was highly frustrating. I tried to reserve a small truck for about 6 hours. The drop down menu provided pick up times from like 330am thru 730 am. I tried a number of alternatives, but the only way I could set up a reservation that allowed me to pick up the truck during business hours was to set it for 4 hours with a pick-up time at 830. Knowing that I would not be able to get to the center until about 10am, I tried to call the 800 number but got bounced around a number of times as no one could find a solution. After being put on hold for a while I gave up. Upon arrival at the center a bit after 10am, I was told that my reservation was about to be cancelled and that with a 4 hour window, the truck was already committed beginning at 1pm. After explaining my problem, the lady at the center was able to find another truck that was not committed until 3pm. The point of all this is that your reservation system (and the support team) need a LOT of work. The lady at the center was great at helping me navigate my situation.
Charles C.Have more cashiers available. Usually there is only one person working the front counter. On a weekend, you should staff up and have more cashiers at the front. There is always a long line and wait.
MICHAEL W.The person who helped hook up a trailer was excellent. Give him a big raise!!!
JASON F.The folks on San Pedro always do a good job!
DEAN C.The two bundle blankets were not provided and the truck share option did not work for me
Humberto A.The truck was clean but not perfect. I brought the truck back in the exact same condition but I was still charged a $25 cleaning fee. Don't see how that is right.
MICHAEL F.The perdón in The front told me that they didn't have any trucks available and then I check online and they had many available. They are now wanting to rent trucks to walking
LUIS R.I only rented the trailer for 6 hours, yet I was charged for three days. And now it is taking me a significant amount of time to correct this.
COREY C.I rent here frequently and like always never any problems or issues I always reserve online to save time and for a speedy service
Anthony E.Didn't like the broken windshield but overall truck did the job. Workers very nice. Have used this location 4 times and will continue.
Emanuel G.Try not to overbook trucks available
Debra B.Customer Service Nightmare. The individual whom "helped," me was a complete nightmare to work with. I will be submitting a formal complaint through corporate because this employee needs to be addressed.
LEONARD B.Needs a good cleaning of the site.
ROBERT CARL H.Front desk employee was short with me and was talking to an employee that was off the clock. Not focused on what he was doing and gave bad customer service. When I asked if I could turn in truck after hours he said no that they open at 9am next day. When in reality there is an overnight drop off procedure.
OSVALDO G.They need to be better at picking up their phone. I called like 50 times without pickup.
Matthew M.Your service and personnel is great but, making reservations on line is always a problem when we do not know how to use the apps or our own cellphones to do so
GUILLERMO Q.N/a
ALEJANDRO S.Employee at counter was sure unfriendly, I didn't feel like he cared about my business whatsoever and was ready to get back to whatever he was working on. However the employee who loaded on the trailer was super helpful and friendly. Need more employees like him
STACI G.Box was 5 days late and took 3 weeks to deliver to my address. Then after being told there would be no storage fee I was send a bill for storage and late fees. Anthony in transportation was the only one who was honest and nice to me. I have one last call to him to get refunded for the box being 5 days late and to eliminate the storage and late fees. I hope that goes well or Yelp will hear from me in the first time in my life, BTW the woman who picked up my box in CA was awesome.
janet J.service excellent
LEE L.I wanted a car trailer and was told I could not rent one. There were over 15 car trailers on the lot. Instead I was rented a piece of JUNK tow dolly that NO ONE TOLD ME I COULD NOT BACK UP! That would have been a nice piece of information to know before we left, then the left front strap kept falling off!!! No patter how tight and straight I got it it would fall off!! PIECE OF JUNK!!! Then the guy that I paid to hook up the car wanted to charge me 20 bucks for two 4 inch long 2x4 to unload the car!!! I gave him $5 for the 2x4. This place give UHAUIL a BAD NAME!!! Will try Ryder next time! And don't tell me my 1/2 ton 2018 GMC 4x4 will not pull that trailer, I saw a pickup, a Chevrolet Colorado, half the truck mine is pulling on of those U-Haul trailers. Sorry!
Tom S.Fire your franchisees!
TRISTAN WAYNE T.Your app is slightly hard for me to do , but l completed it. With no help from your help desk they never answer. While l completed the app they not once come on to ask me how they could help. So far l still rent from your location. I am a regular there sure with you give me a discount some day
JOSE C.This place deserves a 10 plus 10 more! The guy helping us rent was super knowledgeable and friendly, answered all our questions with a smile and we returned the truck at 7am the next morning and that guy was super nice as well for being so early and his first Customer, we were greeted with a smile and he thanked us for our business, super great employees
IRENE M.Vehicle dirty- couldn't see out of windshield. Interior of vehicle fair condition. Employee was extremely rude and unprofessional.
Jon B.One of your best location, service and employee.
JAMES T.Thanks soooo much for skill staffing
RAMONT G. | First ImpressionsCheck in was quick and easy, thank you.
MICHAELEDWARD G.The customer experience at this location is like that of a DMV, terribly inefficient and unpleasant. I was told the day I was picking up my Uhaul that my truck didn't have a cable to light up the lights on the trailer hitch. I asked if they could do anything about it, and the Uhaul employee said no. I panicked and started calling everywhere for help to no avail. The next day, which is also the day I left the city, I went early in the morning and another employee told me they had plenty of availability to get the issue resolved. When I asked why I was told otherwise the day before, I was told the other employee didn't know what he was doing... exactly what you want to hear after spending a whole evening panicking about how to move your stuff... In terms of efficiency, there are always long lines given that there are one or two people working the counter. Further, I've visited multiple times, and I've never been there without overhearing someone's horrid experience at the place. As an example, the people in front of me couldn't take their trailer because it was locked. When they asked about how to take the lock off, the employees scrambled trying to figure out how to do so. Ultimately, they had to call another employee to come and unlock it. The people in front of me were charged an extra day for this despite it not being their fault.
Ramiro F.Signage is confusing, no clear main entrance. No box to drop off keys when doing self return.
Paula N.Everyone was so kind and helpful and made my experience very simple and efficient.
AMY S.You should advertise the pods more widely. I just happened to stumble across this program. Both moving helpers on either side of the move were fantastic. I appriciated veing able to choose from a veted list. ¡Gracias!
Nancy M.Front desk guys were super nice, people who took the truck in were also amazing, they deserve a raise. All of them.
REBECCA W.Always an easy experience w you guys. Thank you!
Stephanie R.Customer service was terrible The clerk was so rude,and seems that she did not want to See anybody when we walked in.
Rocio R.Lady at the register that got me the truck, was so kind and able to help get me a truck even though I had made the wrong appointment times! She was great! Very smooth process. Thank you again!
Brandyn M.The San Antonio location was able to correct a billing error caused by the Tulsa location that dragged on for two months. San Antonio did their job and provided customer service. Can't say the same for Tulsa.
James R.I was double charged on all items. I'm not sure why that is yet. I was told a rep would speak to me, yet I still have the doubled total charged to my bank account. Once that's squared away, the experience would be fine in summation; without an issue.
Zachary C.The young man who assisted us with this rental was simply awesome. VERY helpful and friendly. He was an excellent representative for Uhaul.
JANE S.Everything went very smooth picking it up and bringing it back
DONALD V.Fix the trucks, rented a 26ft van, never again. This is actually the 2nd time and different location. The suspension on each was horrendous. AC was impressive.
Jose L.The person who helped me when i arrived was very ride. Kept talking to everyone including his co workers and me like we worked for him. Ypur not my boss anf its not YOUR uhual! If anything your customers are your boss! Never going there agian. They charged my an extra $67 saying i had the rental for 2 days when i only had it for 4 hours. I will highly encourage people not to go here. This has added extra stress and frustration to my move.
CHRIS M.The only comment I is when I signed up for autopay it failed to work twice causing me late fees. Only issue I had. Besides that storage was adequate.
Julio R. | Overall ExperienceWorst service ever
JANELLE H. | Overall ExperienceGreat facilities and staff
david w. | Overall ExperienceSo good
Khai N. | Overall ExperienceThere were a lot of issues regarding the storage for move. The upside is that the manager went far above and beyond to reach a reasonable solution. he called and called again any and every resource but ultimately he made something happen for us. During this time, he had put his lunch off, and was bouncing between assisting many other big issues with customers. It was only him and another worker. His name was Matt Kalinec, he deserves a rise and praise. Will be sending him lunch for the lunch he put off to deal with our issue.
Matthew F. | First ImpressionsTengo dos bodegas con ustedes y me robaron de una herramienta y el seguro que tienen ustedes me quiere pagar menos de la mitad yo siempre cumplo con mis pagos y no se me hace justo lo que estoy batallando con el seguro que ustedes me están dando
OSCAR G. | First ImpressionsVery simple process and good experience with office staff.
Damien T. | Online Move InI've been using their storage for 2+mths now. And every time I come in, everyone is always so helpful and welcoming and in a content/relaxed/nice mood. If they can't help, they'll quickly direct you to who can. They actually messed up my storage unit reservation when I was down-sizing, and they completely took responsibility. They notified me quickly, fixed it, and made me feel like they really cared about me as a person. I greatly appreciate all the gentlemen I've came across there!
Breyanna I. | First ImpressionsI had to return a trailer half way through my trip and upgrade to a moving truck and a car transport because my little Ford ranger was struggling to pull the trailer. Technically, because this wasn't where I was supposed to return it, it was a "wrong location" and I couldn't return it. But couldn't figure out where I could return it. I called 1800gouhaul and got transfered 6+ times. Each employee claimed that they didn't have access to the info I needed. They couldn't make changes and didn't know why the previous person sent me to them. I think each employee should be granted access to everyone's order, be able to see all their info, and make changes. Everything is online these days. I should be able to contact an employee in a random state and they should be able to tell me where I can drop stuff off and make changes to my order. Each time I called to figure out drop off locations there was a 10+ minute wait. Calling 1800gouhaul again, I wanted to change my drop-off location because it wasn't the same as the storage location. The telephone line said that I could change it online. I would have preferred to do it over the phone. But after another 10-15+ min wait, I gave up. When I went online, neither my wife or I could figure out how to do it online. We asked the guys at the storage location if we could just drop it off there? They replied, oh, no. If you do that, we'll have to charge you double. Fruatrated, we just took it to the other location and dropped it off. Storage locations are free for the first month. Unless you don't have a round padlock. Then you charge me 10$?! I already had my own regular padlock with me, ready to go but you said, oh no, they can't be that type of lock. It has to be a round one. When I went to lock it up, my lock fit just as well as yours did. That was a totally unnecessary move on your part. The self storage container had two tears in the roof covered in white duck tape. What if it rains hard? Duck tape won't keep the water out.
RAY G. | First ImpressionsFacilities are clean and well maintained. The interaction with personal was professional. The only negative part of my experience is waiting in line for a long time to be served. This seems consistent with most of the U-haul stores I've been to.
ROGER D. | Overall ExperienceI love UHAUL
David V. | First ImpressionsI came in from out of town and arrived at the Uhaul at 6:45pm, 15 mins before closing. I had called ahead of time and already had a reservation for a storage unit. The employee I believe his name is Matt at 5810 San Pedro, San Antonio, Texas 78212 was fast, helpful, and very thorough. He gave me my paperwork, access gate card and explained everything to me in 15 minutes. I asked him if business was busy,and he said yes, but he was calm and friendly. I appreciate this kind of customer service. Thank you Matt! Uhail, please give him an accommodation for excellent service, especially for being at the end of the day. My visit was on 4/29/21, check his name to make sure I'm correct. Thank you again!
Deborah P. | First ImpressionsTwo different employees went above and beyond to help me with 2 mistakes that I made.
Marcella B. | First ImpressionsDan is a highly-professional, efficient, and GENUINELY NICE and courteous manager, even with such an intense, demanding workload, with EXCELLENT staff: Terry, Marisa, Miriam, and Margeret (who keeps the units area aimmaculately clean). They are all like family now. THANK YOU, UHaul, for such wonderful people. Edward Eiland
EDWARD E. | First ImpressionsEveryone was very nice, social, & helpful. They definitely saved me time
Breyanna I. | First ImpressionsThey were always helpful, didn't give any attitude always saw them walking around the property
Heather T. | Overall ExperienceLatch on for was bent and required someone from the service side to open it everytime we were there. Always said that would fix but never did
John Z. | Overall ExperienceMiriam was amazing!!! She is so good on the phone, resolved ALL concerns and should be lifted up and recognized for her value to UHaul!!!!! Well done...
Steve D. | Overall ExperienceMe gusta la intención que dan
Wendy P. | First ImpressionsExcellent employees! It was cold and many people were there to get propane. Customers were not very considerate to the employees who were working hard and fast,yet these employees kept thier composure with a smile. Thank you Uhaul!
Christina W. | First ImpressionsI was treated good and all my questions are answered.
Julio R. | First ImpressionsI was told I was enrolled in automatic payments and that I would be billed on a certain day, when I was not. Two days afterward I received a late charge and was informed I was delinquent. Wait times at the store were also frustrating. Each of the three times I went in and spoke to staff, I had to wait 15+ minutes due to there only being one person.
Christopher B. | Overall ExperienceMariam is absolutely outstanding and amazing!!! She works the issue and so customer focused.., Mariam is a credit to UHaul and is to be commended... Thank you Miriam!!
Steve D. | First ImpressionsI had no issues with the facility. Staff were helpful and pleasant. Facility was clean and well maintained. Would use them again.
Mary C. | Overall Experienceu haul is your best bet for moving and storage, very secure and they do great job of maintaining every thing. i will always use them for my storage and moving needs. they also have quality boxes and stuff to get the job you need done right. they get thumbs up from me!
Gerald J B. | First ImpressionsClassic scenario where the right hand didn't know the left hand had already done. Got there and Gloria asked for my information, tried to charge me another fee for the storage that I had already paid for over the phone. The gentleman I spoke to must have been new as he answered the phone telling me to hold on he was dealing with another, possibly irate, customer. I appreciate the 30days free. Maybe you all should give me another 30days for the inconvenience of having to provide info that was, or should have already been, in their database about my reservation.
DONNIE D. | Overall Experience